Radical Candor: Communication at Work – Details, episodes & analysis

Rebuilding Trust and Communication When Feedback is Ignored

Feedback can be tough to give and at times even harder to receive. But what about when it’s ignored? Jason and Amy tackle a listener's challenging workplace scenario involving ignored feedback, toxic dynamics, and a strained relationship with their boss. Through role play, practical advice, and Radical Candor tips, they explore how to rebuild trust, address emotional wounds, and navigate difficult conversations when feedback isn't properly received. 

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• Fears For Tears | Radical Candor Podcast 6 | 7
• Navigating Emotional Reactions at Work | Radical Candor Podcast 2 | 16
• Absentee Management Vs. Quiet Firing | Radical Candor Podcast 5 | 3
• How To Apologize And Mean It | Radical Candor Podcast 6 | 22
• Emotional Reactions At Work Are Awkward: Here’s How To Deal | Radical Candor
• When Your Employee Feels Angry, Sad, or Dejected | HBR

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Chapters:

(00:00:00) Introduction
Jason and Amy introduce the episode and outline the listener's challenging feedback scenario.

(00:00:49) Listener's Story: Feedback Ignored
A listener's story about workplace toxicity and a strained relationship with their boss.

(00:02:26) Insights on Conflicting Perceptions
Thoughts on the listener's situation, drawing parallels with similar experiences.

(00:07:57) Role Play: The Listener and the Neglectful Boss
A role-play of the scenario, with Amy as the listener and Jason as the unresponsive boss.

(00:12:04) Analysis of the Role Play 
Reflecting on the role play, discussing the emotional challenges and complexities of the situation.

(00:15:00) Strategies for Rebuilding the Relationship
Practical steps for the listener to rebuild trust and communication with their boss.

(00:17:31) The Value of Regular Check-Ins
The importance of scheduling regular one-on-ones to maintain alignment and trust.

(00:21:17) Managing Expectations: When to Ask for an Apology
The need for apologies versus focusing on practical solutions to improve the work relationship.

(00:23:19) Radical Candor Tips
Actionable tips on managing feedback, emotions, and when to consider leaving a job.

(00:25:56) Conclusion

Radical Candor is creating a community! Learn how we’re combining peer and expert coaching, real-time events, and curated content into one engaging platform.

Jason and Amy discuss the creation of Radical Candor's new online community designed to help people leaders stress less, build stronger relationships, and connect with peers and pros. Jason emphasizes the importance of community-based learning and he and Amy reflect on the challenges and rewards of building a space for continuous learning and personal growth. Join them as they discuss how aspiring and experienced managers alike can benefit from this exciting new venture.

Get all of the show notes at RadicalCandor.com/podcast.

Connect:

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• YouTube

Chapters:

(00:00:00) Introduction
Jason and Amy introduce the episode, outlining a Radical Candor community Jason’s been working on.

(00:00:26) The Concept of Radical Candor Community
An overview of an upcoming Radical Candor online community.

(00:04:25) Project Management and Setting Goals
How the project started from two primary goals leading to the development of the community. 

(00:06:13) Early Experiments and Surveys
The experiments and surveys conducted to gather data and test different ideas for the community.

(00:11:11) Key Learnings from the Experiments
How the idea of a community emerged as the most impactful way to teach Radical Candor.

(00:16:11) Community Tools and Platform
Choosing a platform for the community and the research process in selecting the right tools for the project.

(00:22:08) Tackling Unfamiliar Territory
Balancing familiar tasks with the challenge of learning new skills for community building.

(00:24:43) Collaboration and Team Communication
The importance of team collaboration and communication for the project.

(00:27:40) Soft Launch and Future Plans
The community’s soft launch and how listeners can get involved.

(00:31:05) Building Vulnerability in Community
The implicit need for vulnerability in an online community and the importance of creating a safe space.

(00:35:37) Radical Candor Tips
Tips for starting and managing new projects with an emphasis on experimentation and collaboration.

(00:38:37) Conclusion

Thinking quickly and communicating effectively with Matt Abrahams.

On this episode of the Radical Candor podcast, Kim Scott interviews Matt Abrahams, a Stanford lecturer and author of "Think Faster, Talk Smarter." Matt explains how his book is geared toward everyone, from introverts to extroverts, and provides advice for handling impromptu speaking situations. They also address workplace dilemmas, such as navigating feedback in fast-paced environments and managing team dynamics where quick problem solvers are favored. The episode emphasizes the importance of clear, concise communication and the value of diverse thinking styles in enhancing team performance.

Get all of the show notes at RadicalCandor.com/podcast.

Episode Links:

• Matt Abrahams 
• Think Faster, Talk Smarter | Matt Abrahams 
• Think Fast, Talk Smart: The Podcast | Stanford Graduate School of Business 
• Matt Abrahams | Stanford GSB Profile
• Elevating Introverts At Work | Radical Candor Podcast 
• The Feedback Loop | Radical Candor  
• Yes, And | Kelly Leonard 
• STFU | Dan Lyons 
• Improv Wisdom | Patricia Ryan Madson 
• Poised

Connect:

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• Facebook
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• YouTube

Chapters:

(00:00:00) Introduction
Host Amy introduces the episode, a conversation between Kim Scott and Matt Abrahams, an expert in communication and lecturer at Stanford GSB

(00:00:59) Misunderstanding Radical Candor
Clarifying misunderstandings related to the books "Radical Candor" and "Think Faster, Talk Smarter." 

(00:02:20) Addressing Workplace Dilemmas
Analysis of a listener-submitted workplace dilemma and strategies for effective communication in fast-paced work environments.

(00:07:20) Strategies for Introverts in Meetings
Advice for introverts to contribute effectively in meetings, including listening actively and summarizing.

(00:09:48) Handling Spontaneous Speaking Situations
How to handle spontaneous speaking situations and turning challenging questions into opportunities.

(00:15:46) Addressing Unpreparedness and Difficult Questions
Strategies for admitting unpreparedness and effectively managing difficult questions.

(00:18:07) Next Level Feedback
Providing actionable feedback to help individuals develop executive presence.

(00:21:40) Managing Anxiety in Communication
Techniques to manage anxiety and handle situations when one blanks out during communication.

(00:28:30) Silence and Active Listening
Handling situations where the audience or colleagues are not actively listening.

(00:30:55) Addressing Bloviating BSers
How to deal with individuals who dominate conversations.

(00:38:17) Value of Improvisation in Communication
The benefits of improvisation classes for enhancing communication skills.

(00:40:27) Interrupting and Being Interrupted
Balancing the need to interrupt with maintaining respectful communication.

(00:44:31) Supporting Non-Native English Speakers
Advice for non-native English speakers to improve their communication.

(00:48:03) Conclusion

Do you ever wonder how the feedback you give others is landing? How about your reaction to the feedback you're receiving? This giving-and-getting feedback stuff can be tricky. On this episode of the Radical Candor podcast, Amy and Jason talk about how to gauge feedback. In other words, how does the feedback that you give land for the other person? One of the things that we'd like to say is that Radical Candor is measured, not at the speaker's mouth, but at the listener's ear. And, this applies to the feedback you give as well as the feedback you get. Read the show notes >>

On this episode of the Radical Candor podcast, we're bringing back our Radically Candid Conversations series. Amy talks to Kim Scott about her new book Just Work: Get Sh*t Done, Fast & Fair , and her new company Just Work that she's launching with Trier Bryant. Kim and Trier break down how to recognize, address and eliminate bias, prejudice and bullying in the workplace to create more just working environments. Buy the book, learn about the company and listen to the podcast to learn why just work environments aren't just the right thing to do, they're also good for business. Read the show notes, order the book and download the transcript >>

On this week's episode of the Radical Candor podcast, Amy and Jason discuss why it's so important to share your stories with your team. Show some vulnerability. Your personal stories will explain, better than any management theory, what you really mean and show why you really mean it. That’s why Kim tells all those personal stories in Radical Candor. Your stories will mean a lot more to your team than other people’s stories do because they mean something to you. So, what makes a good story, and what's appropriate to share? Amy and Jason break it down. See the transcript and show notes: https://www.radicalcandor.com/podcast/share-your-radical-candor-stories/

Kim writes in Radical Candor that Apple CEO Tim Cook is a master of silence, a quiet listener. She describes Steve Jobs as a loud listener. What's the difference between quiet and loud listening? On the first episode of the Radical Candor podcast season 3, Kim, Jason and Amy debate the merits of both loud and quiet listening Kim experienced firsthand while working with Steve Jobs and Tim Cook at Apple. Is quiet listening creepy? Is loud listening aggressive? Listen to the Radical Candor podcast to find out! Read the show notes for actionable Radical Candor tips and more information about quiet and loud listening: https://www.radicalcandor.com/podcast/quiet-or-loud-listener

Whether you’re the one getting emotional or you’re giving someone feedback and they react with unexpected emotion, it’s important to recognize that while you can’t control or manage other people’s emotions, you can manage your emotional reactions at work. On the final episode of season 2 of the Radical Candor podcast, Kim, Amy and Jason talk about how to navigate emotional reactions at work. The worst thing you can do is ignore emotional reactions. Emotions like anger, sadness and fear are part of the human condition, and people shouldn’t have to leave their humanity at home when they come to work.

We’re offering Radical Candor podcast listeners 10% off our self-paced e-course and workplace comedy series, The Feedback Loop, starring Kim Scott and David Alan Grier. Go to radicalcandor.com/services and enter the promo code FEEDBACK at checkout.

How can you get your employees more engaged at work if they're not invested in the company long term, and is it your obligation to be Radically Candid with a peer at work who you know is lying? On this episode of the Radical Candor podcast, Amy and Jason answer listener questions, discuss their stints working in food service (their experiences involve mayonnaise and organized crime) and muse whether or not people can be more like Clay Christensen. See the show notes: www.radicalcandor.com/podcast/peer-to-peer-feedback/

Manipulative Insincerity is what happens when you neither Care Personally nor Challenge Directly. It’s praise that is non-specific and insincere, or criticism that is neither clear nor kind. It’s the kind of backstabbing, political, passive aggressive behavior that might be fun to tell stories about but makes for a toxic workplace, ruining relationships and ruining work.