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Explore every episode of the podcast Quality during Design

Dive into the complete episode list for Quality during Design. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Stop Being a Witness to Decisions That You Should be Helping to Shape12 Mar 202600:11:58

Have you ever walked into a meeting (design review, planning session, phase gate) only to realize the decision was already made? That the discussion was just theater, not dialogue? You weren’t there to shape the outcome. You were there to witness it.  If that’s happened to you, you’re not alone.

In this episode, Dianna explores why this happens, why it feels so frustrating, and most importantly how to fix it. 

In this episode:
• Design reviews are often theater because of the system: decisions are made before the meeting, not during
• Real influence happens upstream, not in the formal meeting
• Three practical steps to shape decisions before they’re locked in 

Stop waiting for your moment to shine. Start shaping the moment before it happens. Share this with someone who’s been a witness too many times.

Visit the blog post for additional notes and transcript: https://deeneyenterprises.com/qdd/podcast/stop-being-a-witness

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Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

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→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Karli Auble THRIVEs: Positive Psychology Meets Engineering Rigor (A Chat with Cross-Functional Experts)26 Feb 202600:35:58

In this episode of 'Quality during Design', we delve into how engineers can avoid mistakes and oversights by managing stress and enhancing performance. 

Host Dianna Deeney interviews Karli Auble, an engineering leader at a global firm in the defense industry. She has unique expertise in systems engineering and positive psychology, with a master's degree in both disciplines.

Karli shares insights on her THRIVE framework, focusing on thoughts, habits, relationships, instincts, values, and environments. She emphasizes the importance of recognizing 'error codes' in our bodies, applying practical tools, and fostering better communication within teams. All with an eye of better engineering outcomes.

Listeners will learn actionable strategies to improve their work.

Visit the podcast blog for more info, including how to contact Karli.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

How to Choose Risk Tools That Actually Help Decisions09 Oct 202500:08:44

If you reach for the nearest “risk” template, it might cause more problems.

There are two very different jobs we ask risk tools to do. In this episode, we talk about how to pick the one that actually moves your project forward.

  • identification tools for unknown unknowns (like FMEA and preliminary hazard analysis) that systematically surface risks to users, systems, and environments
  • decision tools for known unknowns that clarify impact, likelihood, and uncertainty so teams can choose a path with confidence. 

Along the way, we call out organizational risks—supplier failure, regulation shifts, competitor timing—that belong in resilience planning, not product FMEAs.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

The Gifts Others Bring21 Dec 202200:11:35

What are the gifts others bring to new product development?

It takes intentional actions and acknowledgement to understand how to bring design inputs into our designs from other people.

We consider project teams like a neighborhood and how this frame of mind can help our designs.

Visit the podcast blog

Other Quality during Design podcast episodes you might like:

The DFE Part of DFX (Design For Environment and eXcellence)

How to Self-Advocate for More Customer Face Time

Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Next Steps after Suprising Test Results14 Dec 202200:09:56

During product development, we're consistently looking for ways to learn more about the product in order to make design decisions. Some of that comes from test.

What do we do when our test results are...surprising?

We talk about some next steps I typically take when tasked with surprises: revisiting the purpose, understanding failure modes at test vs. what we expected (requirements and FMEA), finding a root cause (with the help of FMEA), and deciding what to do next.

Visit the podcast blog.

Other Quality during Design podcast episodes you might like:

How to Handle Competing Failure Modes

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

5 Aspects of Good Reliability Goals and Requirements

The Way We Test Matters

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Choose Reliability Goals for Modules07 Dec 202200:09:56

We have a reliability target for our system. But we're not meeting it.

To avoid this scenario, what is something we can do in early development?  

When we're figuring out our concept, we can better learn about our options. We can work with Reliability Engineers to understand what we know, the risk in what we don't know, and to prioritize reliability of the modules to be able to meet the reliability of our whole system.

We talk about using reliability allocation to help us choose reliability goals for modules of our product design. 

There is much more on the podcast blog: graphics, lists, and extra links.  Be sure to visit it at the website!

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Start a System Architecture Diagram Early30 Nov 202200:08:20

New product development projects are really exciting at the start. Even though we know very little about what the final product is going to look like, we can still use a quick graphical tool to help us direct our engineering attention.

We talk about ways to use a very simple System Architecture Diagram to help us investigate what is new, different, or has been a problem in the past. We also discuss ways we can continue to iterate on it throughout development to help us communicate and make decisions.

Visit the podcast blog, here.

Other Quality during Design podcast episodes you might like:

5 Options to Manage Risks during Product Engineering

What do we do with FMEA early in design concept?

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Why Yield Quality at the Front-End of Product Development23 Nov 202200:09:53

We can find Quality at the back-end of product creation, where it's used for compliance.  We want to pick up some of it and move it to the front-end, where design decisions are happening. It's there that we can yield it like a tool to work with our cross-functional team, to help us with doing the engineering work that's important for great designs.

We explore why Quality can help us PRUNE the development process just by the nature of how it's used.
And we highlight the 3 areas that we focus on in Quality during Design: risk-based decisions, quality and reliability engineering partnership, and the user's process.

Visit the podcast blog for a transcript and more links.

Other Quality during Design podcast episodes you might like:

Quality as a Strategic Asset vs. Quality as a Control

 More about the PRUNE strategy:

Quality during Design Framework: PRUNE - Quality During Design

 The driving forces behind Quality during Design:

First time here? - Quality During Design

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

QDD Book Cast16 Nov 202200:16:54

Where do we sometimes need to look for inspiration?  Books!

We talk about 11 books in 5 different topics that are useful for different perspectives on engineering and design topics.

And I tell you what I'm most looking forward to reading next.

What book recommendations do you have for me?

Find a link to the book list on the podcast blog

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Engineering in the Color Economy09 Nov 202200:10:11

What is engineering in the color economy?

We explore facets of sustainable economic models: Green, Blue, Yellow, and Orange.

Where do you fit in now? Where would you like to be? And how can you make design choices within each (or all!) of these color economies?

There's more on the blog for this podcast.

Want to download the 12 things checklist? Visit this link.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Getting to Great Designs02 Nov 202200:11:48

What makes a great design?

It depends.

We talk about the spectrum of designs (from great to spam), the various customers engineers need to design for, and how engineers can work with their team toward defining what a great design should be.

You're invited to download a checklist: 12 things you should have before a design concept makes it to the engineering drawing board. Download Here

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Get clarity on goals with a continuum26 Oct 202200:08:43

We worked on a project with our team and met our goal!
Except, management isn't happy - they expected something else.

Seeing if we have alignment on goals is easy if we gather the team and stakeholders for 10 minutes and use a continuum.

There are certain categories that goals will fall within. A continuum is a way we can list those categories, get alignment, and gain an understanding of how 'big' of a project this is going to be. We get clarity on our goals.

Is it hard? Not at all. Is it eye-opening? Sometimes. It can help us move forward with a discussion to help ensure we're all successful.

Visit the podcast blog for an example.


I mentioned this previous QDD episode:
Do you have SMART ACORN objectives? - Quality During Design

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Variable Relationships: Correlation and Causation19 Oct 202200:07:34

Relationships matter! And they can be difficult to understand.

We're taking relationships between variables. Does one variable affect another? Or do they just correlate? Understanding which matters to the values of our decisions.

We talk about the saying "Correlation does not imply causation", how to find a confounding variable, and ways to check that we've got the triggering cause that's going to affect our outcome.

When we're under pressure to figure something out, it's helpful to stop and remember some fundamentals.

Visit the podcast blog for extra links. 

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Design clarity through cadence: aligning podcasts, Substack, and a playbook for teams02 Oct 202500:08:28

Big changes, clearer focus, and more ways to learn together. We’re tightening our cadence to two episodes a month and building monthly themes that travel across the podcast, blog, and a new Substack home—so you can go beyond ideas and into practice with tools, Q&A, and live community sessions.

Here’s what’s new and why it matters. The podcast keeps its familiar format, but now each month has a focused theme that carries into Substack deep dives. Subscribers get comprehensive guides, open Q&A weeks where we answer your specific questions in the comments, and a one-hour live chat each month to pressure-test methods on real scenarios. It’s a smarter learning loop: listen, explore, apply—then come back with better questions. You’ll also get access to the strategy vault filled with templates, worksheets, and facilitation guides.

We’re also thrilled to announce the launch of Pierce the Design Fog, a practical playbook for product, engineering, and UX teams who need structure without losing speed or humanity. With models like the concept space and ADEPT framework, you’ll align cross-functional teams, turn insights into actionable design inputs, and make confident calls under uncertainty. There’s a companion card deck—Concept Quest: Design Discovery—that acts like a portable facilitator, with prompts and instructions to guide workshops. Pre-order before October 14, 2025, to enter the card deck giveaway and bring these methods straight into your team’s next session.

Subscribe to the show, check out the Substack at qualityduringdesign.substack.com, and leave a review to help more builders find us.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Use Meetings to Add Productivity12 Oct 202200:11:41

Meetings to ADD productivity to our day? Yes!

We need our time to be productive, individually.
We also need input from our team. We can use meetings to add productivity to our day, if done right.

We break it down: hours in a day, limits of humans, and the minimum requirements of a good meeting.

Visit the podcast blog for extra information about Lean Coffee(tm). 

Other Quality during Design podcast episodes you might like:

Product Design from a Data Professional Viewpoint, with Gabor Szabo (A Chat with Cross Functional Experts)

Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

Quality as a Strategic Asset vs. Quality as a Control

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Ways to Partner with Test Engineers 05 Oct 202200:08:53

We have test results but realize that testing didn't go as planned.

What can we do to help prevent this scenario?

We talk about ways to partner with test engineers and test technicians and the importance of still maintaining their independence.

The podcast blog and others are available on www.qualityduringdesign.com.

Other Quality during Design podcast episodes you might like: 

Design Input & Specs vs. Test & Measure Capability

Choosing a Confidence Level for Test using FMEA

The Way We Test Matters

How Many Do We Need To Test?




Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

What do we do with FMEA early in design concept?28 Sep 202200:07:33

I've mentioned in previous episodes that it's best to do FMEA early in the design concept phases of development.

Well, if we do FMEA early, then what can with do with it?

We explore how to study any risk analyses (system risks, FMEA, hazard analysis) to help design-out problems, set-up design inputs, and help us figure out test methods. We also talk a bit about why a team is a necessary part of risk analyses.

Visit the podcast blog for extra notes.

If you like this episode, here are other episodes with related topics:

Use FMEA to Design for In-Process Testing

Use FMEA to Choose Critical Design Features

Choosing a Confidence Level for Test using FMEA

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

A Severity Scale based on Quality Dimensions14 Sep 202200:08:12

We can develop a severity rating scale based on us: our company, our customer, our product... And we can relate the categories that we use to the quality dimensions that matter to us.

We talk about the 7 principal quality dimensions of goods and services, the 5 principal dimensions of quality in customer service, and how we might customize our severity scale based on these dimensions.

The podcast blog of this episode includes an example severity scale that incorporates these dimensions.

Other episodes you might like: 

5 Options to Manage Risks during Product Engineering

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Use a Force Field Analysis to Understand Nuances07 Sep 202200:05:11

A force field analysis is a tool in the quality toolbox. Its typical use case is to help a team analyze a change by understanding the forces involved. We can also use it to help us solve a problem.

We can use a force field analysis to understand nuances or to get a handle on a change that involves many different people or departments.

We envision a force field analysis as a football field during a game. Listen-in and then gather your team and try it out for your next change!

Visit the podcast blog for links to related episodes. 

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Getting Use Information without a Prototype31 Aug 202200:07:46

There is a lot of use information about a new product concept that we can develop, even if we don't have an engineering prototype. We want this information especially before we start prototyping!

We talk about what type of information we can gather and a stepwise approach to get it with our cross-functional team.

Do you want to explore a little more?

How to Self-Advocate for More Customer Face Time (and why it’s important)

Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Finite Element Analysis (FEA) Supplements Test24 Aug 202200:08:32

Finite Element Analysis (FEA) is not a substitute for product test. It can be used as a supplement to design and test. There are lots of ways to use it during design: to evaluate differences in prototype options, as test inputs, and even to help with root cause analysis.

We talk about FEA and when to work with Quality Engineers and Reliability Engineers for next steps.

Visit the podcast blog for links to additional resources. 

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

2 Lessons about Remote Work for Design Engineers17 Aug 202200:09:42

What are 2 lessons about remote work, coming out of the pandemic? We talk about a couple of perspectives that can apply to design engineering:

  • Feedback from our friends that were remote pre-pandemic
  • Being intentional about gaining a frame of reference

Have you done a lessons learned about your communications, coming out of the pandemic? What are you carrying forward into the next phase of your engineering career? Leave me a comment on the podcast blog, and maybe you'll inspire others with your idea, too. 

Related QDD episodes: 

Gemba for Product Design Engineering

Internal Customers vs. External Customers

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Always Plot the Data10 Aug 202200:08:24

We don't just rely on the numbers - we always plot the data! We review how we use plots to look past the numbers, and to be aware of common gotchas.

Visit the podcast blog to comment.

Related, previous QDD episodes:
How to Handle Competing Failure Modes - Quality During Design 

Discrete Data vs. Continuous Data - Quality During Design 

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Supplier Control Plans and Design Specs27 Jul 202200:09:50

Supplier control plans and design specs can go hand-in-hand in the quest for quality. 

Control plans aren't just for quality professionals! Learn how partnering with suppliers for a simple control plan can benefit your design process.

Visit the podcast blog for a list of benefits.

Want to explore controls a little further? Try these other QDD episodes: 

Prevention Controls vs. Detection Controls

How many controls do we need to reduce risk?

Design Specs vs. Process Control, Capability, and SPC

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

QDD Redux: Prioritizing Customer Satisfaction in Product Design (the Kano Model)18 Sep 202500:18:29

How do you balance customer wants with project constraints? If your customer-facing teammates are saying our customers want this, that and the other thing, which ones do we prioritize over others?

Not all features are equal in the eyes of our customers. And not all features are value-added, either.

In this episode, we delve into how to prioritize customer wants using the powerful Kano Model, a tool that maps customer satisfaction against the implementation of product features.

You'll learn how to differentiate between essential and non-essential features, ensuring that your design truly resonates with your customers. This episode walks through the intricacies of the Kano Model's two-by-two matrix and the different satisfaction levels represented by various lines and curves.

Too complex? We break it down. Prioritize your features based on their impact to the customer using their voice. Then, consider how well you want to implement that in your design using the Kano Model.

Get ready for practical tips and proven strategies to enhance your product’s value while managing cost, time, and design trade-offs. This episode is an introduction to the Kano Model for design.

Visit the podcast blog for a Kano Model and examples to help you put it into practice.

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Use FMEA to Design for In-Process Testing20 Jul 202200:07:56

Our manufacturing friends are approaching us with a problem.

They want to test the product during manufacturing. The way the product is currently designed doesn't let them do this, or not easily.

Can we make a design change so they can test?

 

Imagine that they're coming to us with this question before we've completed the design. Can they really see the future?

Perhaps, with strategic use of FMEA. We talk through a scenario of how to do it.


Visit this podcast blog to add a comment. 
 

These other QDD episodes expand on some concepts:

Design Specs vs. Process Control, Capability, and SPC

Prevention Controls vs. Detection Controls

Use FMEA to Choose Critical Design Features

Send us a message

Support the show

If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

Want insights like this?
→ Subscribe to my newsletter: qualityduringdesign.substack.com

Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Use FMEA to Choose Critical Design Features13 Jul 202200:10:06

We're heading into pilot production, where some initial parts might be made.

We've got to finish those design specs and engineering drawings!

  • Manufacturing wants to start cutting steel for molds. 
  • Suppliers want to work out the specs on their end. 
  • QA is asking what they should inspect. 

Before you pass it along, have you identified what features are critical? Does it align with managing risk? And are you communicating that effectively on your specs and drawings?

Creating design specs is an important part of engineering design. We review a way to choose critical design features, based on risk.

Check out these other podcast episodes to further explore some of these topics:

  • The Way We Test Matters
  • Designing Specs for QA

Visit the podcast blog for links to related episodes.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Get Unstuck: Expand and Contract Our Problem06 Jul 202200:12:47

We can get stuck when trying to discover a solution to a problem.

We talk about a Nine Windows tool and TRIZ - more thought-provoking methods that we can use to get unstuck and move on to the next step.

Visit the podcast blog for graphics and lots of helpful links.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Get Unstuck: Reframe our Problem28 Jun 202200:08:24

We can get stuck when trying to discover a solution to a problem. Sometimes it helps to expand our thinking into other avenues. We can reframe our problem within its contradictions. What is it not?

We review an Is/Is-Not Matrix: how it's built, its purpose, and how it can help us.

Visit the podcast blog for the matrix. 

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

5 Options to Manage Risks during Product Engineering15 Jun 202200:10:45

We're uncovering risks during our new product development, about our design. How do we manage risks? What options do we have?

There are at least 5 options we can take to manage risks. We talk about each, and how quality and reliability methods and techniques may help us with the next steps to be able to make decisions with our team.

Visit the podcast blog for links to episodes that explore concepts a little deeper.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Prioritizing Technical Requirements with a House of Quality08 Jun 202200:12:15

As a design engineer, you’re tasked with translating vague customer statements into something technical and measurable. And you also need to identify what requirements are important: filtering the “must meet” requirements against the “should have” requirements. And, finally, you need to do this with your cross-functional team.  

What if you miss something important? 

It’s difficult. There is a method that we can use. Let’s talk about the House of Quality and how you can use it no matter if your company uses QFD or not.

See the podcast blog for a graphic and other references.


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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Gemba for Product Design Engineering01 Jun 202200:07:34

If you have quality friends, you may have heard of Gemba. What is Gemba and can it help with product design? 

Gemba is an ideology. 

And, yes, it can help with product design!

We explore how and talk about why you might want to adopt the term "Gemba" for Product Design Engineering.

Visit the podcast blog for links and other QDD episodes that explore these ideas more.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Product Design from a Data Professional Viewpoint, with Gabor Szabo (A Chat with Cross Functional Experts)25 May 202200:59:13

"A Chat with Cross Functional Experts" is a Quality during Design interview series. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they're involved and work with product design engineering teammates. 

Today we talk with Gabor Szabo. Gabor is an engineering and data professional with experience in numerous industries, including the medical device and automotive industries. In his current role a Sr. Principal Engineer of Operations Excellence, he works with various cross-functional teams on validating new processes and products, launching new products, helps them diagnose and solve technical problems. He hosts the Critical Talks podcast. He also develops software and builds data products in R.

We talk about: 

  • managing ongoing team information
  • new product development as a "discovery mission"
  • confirming that it is good to have problems
  • how aligning the head and the heart can lead to success 
  • his ventures into the R programming language with his motivation to serve the engineering and quality communities 

Visit the podcast blog for links to Jocko and Gabor's book recommendation.

Register for a live webinar on June 8, 2022 about Design Reviews! Click here to learn more.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

How Does Reliability Engineering Affect (Not Just Assess) Design? 18 May 202200:07:11

Reliability Engineering isn't just about assessments. It's about providing information to make decisions. How does reliability engineering affect design? 

We answer all the questions from the classical Kipling Method:

  • What kind of design inputs can we expect from a Reliability Engineering working relationship?
  • Why is their point of view important?
  • When should we get them involved in the product development cycle? 
  • Who can we generally look to for a reliability engineering viewpoint? 
  • How can we get them involved? 
  • Where do we find out more information? 

Related QDD episodes:
5 Aspects of Good Reliability Goals and Requirements - Quality During Design

Visit the podcast blog of this episode.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

How to use FMEA for Complaint Investigation11 May 202200:07:28

FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field.

We talk through how to go about using FMEA for complaint investigation and what we can do with the information.

Visit the QDD Blog for additional links. 

Other, related QDD posts that you may be interested in:

Getting Started with FMEA: It All Begins with a Plan

Choosing a Confidence Level for Test using FMEA

How many controls do we need to reduce risk?

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

Send us a message

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If your team is still catching problems too late — let's talk.
→ Schedule a free discovery call: Dianna's calendar

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Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Beyond Requirements: How Quality Methods Provide Actionable Design Inputs04 Sep 202500:14:19

Every product designer knows that critical moment when you must shift from understanding customer needs to actually engineering solutions. It's where the magic happens—and where many projects stumble.

After a week of concept development with your team (customer evaluations, benefit analysis, symptom ID, and process mapping), you've gathered valuable insights. But how do you transform this mountain of information into concrete technical requirements? 

Quality tools transform the concept-to-design transition from a jarring handoff to a smooth, continuous conversation with your cross-functional team. In translating concept development ideas into design inputs, you'll create products that truly solve problems and delight users—with less rework and fewer costly changes later in development. 

Ready to bridge the gap in your next design project? Visit the podcast blog and links to other episodes.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

3 Tips for Planning Design Reviews04 May 202200:13:06

Many presentation books and guides seem to focus on presentations that we see at conferences, for sales pitches, or for executive meetings about business topics.

They don't seem applicable to the technical design reviews that engineers host.

But they do relate.

We talk about just 3 ways that we can change how we can plan technical design reviews, using some of the principles of presentations.

Visit the podcast blog for extra links and resources.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)27 Apr 202200:30:00

"A Chat with Cross Functional Experts" is a Quality during Design interview series. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they're involved and work with product design engineering teammates. 

Today we speak with Laura Krick, a VP for a global medical device manufacturer. She's involved in marketing, sales, and commercial operations for new product development.

We talk about these topics: 

  • Her background and what led her to her current role.
  • Her roles in new product development, including her hands-on commercial operations perspective.
  • Developing the user experience through data, iteration, and relationships with early adopters.
  • Reasons and methods for product design engineers to get into the field.
  • Ways for product design engineers to utilize the knowledge base of sales, marketing, and commercial operations reps in their cross-functional team.
  • Sharing fun a risk management activity (!)
  • Her recommended books and authors for engineers.

Listen to A Chat with Laura. Gain a different perspective and get actionable advice.

Visit the blog for a list of Laura's book recommendations.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

UFMEA vs. DFMEA 20 Apr 202200:15:15

FMEA (Failure Mode and Effects Analysis) is a super-tool for a team, especially when developing concepts and requirements. Done early, iteratively, and treated as a "living" analysis helps teams throughout development and beyond.

Some people seem to either love it or hate it. I don't have a strong reaction like that, but I do think it can be a valuable option for teamwork and design - so much so that I've dedicated a few episodes to it (including this one). We touch on some of the objections to it, too.

FMEAs can have different focuses and can be built to suit the goals of the team. There are two FMEAs, in particular, that can be done in the early concept stages of development: “use” UFMEA and “systems design” DFMEA.

  • What is the difference between these two FMEAs?
  • How do they relate to one another?
  • Should we do both of them?
  • What do we do with the information?

Visit the blog post for a VENN Diagram and additional info.

Visit these other blogs to explore these topics further:

Getting Started with FMEA: It All Begins with a Plan

Choosing a Confidence Level for Test using FMEA

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

Prevention Controls vs. Detection Controls

The Designer's Risk Analysis affects Business, Projects, and Suppliers

A big failure and too many causes? Try this analysis. (FTA)

Send us a message

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If your team is still catching problems too late — let's talk.
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Get the full framework.
→ Pierce the Design Fog 

ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Design Input & Specs vs. Test & Measure Capability13 Apr 202200:08:16

When defining design inputs and specifications, what does a design engineer need to consider about the test and measure capability? What are the typical ways that we assess the variability that a test or measurement introduces into our result?

Visit the website for additional links and a Venn diagram. https://www.qualityduringdesign.com/qdd/design-input--specs-vs-test--measure-capability

Watch this episode on YouTube

Explore More. Get a deeper dive of these topics through these other QDD episodes:

The Way We Test Matters

Statistical vs. Practical Significance

What is ‘Production Equivalent’ and Why Does it Matter?

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If your team is still catching problems too late — let's talk.
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Get the full framework.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

ALT vs. HALT06 Apr 202200:13:32

 Reliability engineers may suggest environmental stress tests. There are many types of tests in an RE's toolbox. We compare two types of commonly known tests that are used for design: ALT vs. HALT. What are the important distinctions between these two methods? What value do they each bring to design engineering? And how do they fit into other reliability test methods?

Visit the website for additional links, downloads, and a venn diagram. Plus, I link to another fun video.  https://www.qualityduringdesign.com/qdd/ALT-vs-HALT/

View the video on YouTube

Further explore these topics from these other QDD episodes:

HALT! Watch out for that weakest link.

Results-Driven Decisions, Faster: Accelerated Stress Testing as a Reliability Life Test

Environmental Stress Testing for Robust Designs

Getting Comfortable with using Reliability Results

5 Aspects of Good Reliability Goals and Requirements

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Quality as a Strategic Asset vs. Quality as a Control25 Mar 202200:15:20

Viewing Quality as a strategic asset to new product development can help us create those products that others love, for less. We talk about some challenges with new product development, the ideal state, and how we can use quality to get there. Use quality engineering and reliability engineering to P.R.U.N.E. the development process so we can develop the best products that we can.

Visit the blog for more information and citations. 

Need more help getting started? Try these episodes.

Using SIPOC to Get Started

Types of Design Analyses possible with User Process Flowcharts

Getting Started with FMEA – It All Begins with a Plan

Choosing Quality Tools (Mind Map vs. Flowchart vs. Spaghetti Diagram)



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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Design Specs vs. Process Control, Capability, and SPC16 Mar 202200:12:05

This fourth episode of the "QDD Versus" series focuses on concepts relating to Design for Manufacturability. Understand how design specs fit into process control, process capability, and SPC and where they typically don't fit at all.

We talk about things to think about when setting limits on design features.
And, when defining controls for potential failures, knowing how processes are controlled can help us decide if the controls we have are good enough or not.

Watch on YouTube.

Visit the blog for additional graphics. 

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Internal Customers vs. External Customers09 Mar 202200:11:02

 We talk about customers of design information. It takes many people to realize a product design into something that can be sold and used. Those people need design information to ensure that they're performing their tasks to produce a high-quality product, and to be able to use our product appropriately. We review who our customers are and what type of information they need from design engineers. 

Visit the blog for additional graphics, transcripts, and videos.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Discrete Data vs. Continuous Data02 Mar 202200:10:22

Once we've decided to control something (think of our prevention and detection controls), we then need to decide how to measure it. Different controls may need different measuring requirements, which can give us discrete or continuous data. We treat these data types differently when collecting it, determining sample sizes, and analyzing it for results. Tune-in to learn more about how to take the next step in defining controls: figuring out how to measure it and considering the data.

Another QDD episode you might like:
Designing Specs for QA

New! Watch the video on YouTube

Visit this episode at https://www.qualityduringdesign.com/qdd/discrete-data-vs-continuous-data/ for additional graphics, transcripts, and links.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Prevention Controls vs. Detection Controls23 Feb 202200:10:45

Not all controls are equal, and we don't have to wait for something bad to happen to start designing with them. We compare different types of controls in product development and design engineering: Prevention Controls vs. Detection Controls. We review concepts, uses for controls, risk-based controls, and how to prioritize design efforts for the right controls.

Visit the podcast blog for a Venn diagram and other links.

Get the poka-yoke mistake-proofing checklist here: Mistake-Proofing - The Poka-Yoke of Usability - Quality During Design

Another QDD podcast episode you might like: How many controls do we need to reduce risk?

NEW! Watch the video on YouTube.
Visit www.qualityduringdesign.com for more topics.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Map the User Journey: Design for Seamless Experiences21 Aug 202500:10:37

This episode explores the critical importance of evaluating the customer's use process during concept development. 

Rather than focusing solely on what your product does, understanding how users will interact with it creates opportunities to design more intuitive, enjoyable experiences. By mapping out the steps users take from beginning to end using process flowcharts, development teams gain clarity on inputs, outputs, and the journey between them.

Quality engineers have long used flowchart analysis tools to improve manufacturing processes, and these same techniques provide tremendous value in product design. 

Whether you need to simplify complex steps, compare competitor approaches, or identify critical-to-quality elements, these analytical methods help prioritize design decisions based on what truly matters to users. 

The goal is creating products that feel intuitive and natural, preventing those awkward validation testing moments when engineers want to shout, "You're doing it wrong!" When we evaluate the use process early, we develop products others love while minimizing costly redesigns and user frustration.

Subscribe to Quality During Design and sign up for our newsletter at newsletter.deeneyenterprises.com to learn more about applying quality thinking to your product development process. Your users will thank you for it!

View the podcast blog.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Try this Method to Help with Complex Decisions (DMRCS)16 Feb 202200:09:12

Your team is faced with a complex decision. Maybe it's complex because you have a lot of options or maybe it's complex because it's technically challenging and requires some testing. You may want to consider a structured approach: DMRCS.

Define
Measure
Reduce
Combine
Select

Learn more about this approach by statisticians Dr. Anderson-Cook and Dr. Lu.
Check the podcast blog for their articles and examples.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Overlapping Ideas: Quality, Reliability, and Safety09 Feb 202200:07:39

 We’ve identified safety concerns about our product design. How concerned do we need to be about quality while we’re determining root causes? There is an intersection of quality, reliability, and safety. We talk about how they fit together.

Visit the podcast blog at QualityDuringDesign.com for a graphic that shows how they fit together.

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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

Using SIPOC to Get Started02 Feb 202200:12:26

We’re at the concept phases of our product design, trying to get our heads around the high-level steps that our users are going to take to use our product. We have an idea that we’ll have many different user groups interacting with our product, but we’re not so clear about the big picture – who is doing what, when and who needs what afterwards. To put it all together, we can help ourselves with a common quality tool: a SIPOC diagram.

SIPOC is an acronym for Suppliers, Inputs, Process, Outputs, Customers

We talk about when to use it and what steps to take to complete one (hint: we don't usually fill it in from left-to-right).

Visit the podcast blog at QualityDuringDesign.com for a completed example.

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If your team is still catching problems too late — let's talk.
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ABOUT DIANNA
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations and people improve engineering design.

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