Explore every episode of the podcast Ops Clinic — Healthcare Operations, Simplified

Thinking about hiring a consultant for your clinic? You're not alone — but the word "consultant" covers everything from IT specialists to Big Four strategists to solo operators who fix workflows. Hiring the wrong type is expensive. Not hiring anyone because the whole category feels intimidating is worse.

In this episode, we cut through the confusion. We explain exactly what an operations consultant does (and doesn't do), the four types of engagements from a single diagnostic session to fractional leadership, realistic cost ranges, and the six questions every clinic owner should ask before signing anything.

What you'll learn:

• The difference between operations, management, IT, compliance, and revenue cycle consultants
• Four engagement types and what each costs ($125 to $3,500/month)
• The five signals that your clinic is ready for outside operational help
• Six questions to ask any consultant before hiring — and what good answers sound like
• Red flags that tell you to walk away
• How to calculate ROI on an operations consulting engagement

Resources mentioned: → Full article: gsglobalops.com/insights → Process Improvement Project Charter: payhip.com/GSGlobalOps → DMAIC Workbook (Amazon): search "GSG Operations Toolkit" → Book a discovery call: gsglobalops.com/service

Hosted by GSG Global Ops | Systems. Processes. Execution.

Your best receptionist knows every insurance carrier's pre-authorization rules by heart. Your office manager is the only person who handles credentialing renewals. Your billing coordinator has the phone numbers that actually get answered. None of it is written down.

That's tribal knowledge — and it's running your clinic.

In this episode, we cover the five warning signs that your clinic depends on undocumented expertise, the real financial cost when key staff leave (spoiler: $60,000+ per departure), and a 15-minute dependency audit you can run this week to see exactly where your vulnerabilities are.

What you'll learn:

• What tribal knowledge is and why healthcare is especially vulnerable
• The five signs: single points of failure, inconsistent execution, shadow training, "just ask" culture, and slow onboarding
• A 15-minute dependency audit exercise for your clinic
• Three immediate actions to start protecting your operations

Resources mentioned: → Full article: gsglobalops.com/insights → Free Clinic Operations Mini Audit Guide: gsglobalops.com → Clinic Operations Audit Checklist: payhip.com/GSGlobalOps → Book a consultation: gsglobalops.com/service

Hosted by GSG Global Ops | Systems. Processes. Execution.

Most private clinics don't have written procedures — they have tribal knowledge held in the heads of long-tenured staff. When those people leave (and healthcare turnover runs at 22.7% annually), the knowledge walks out with them.

In this episode, we break down why every private clinic needs a standard operating procedure library and how to build one from scratch — no consultants required.

What you'll learn:

• The five warning signs your clinic runs on tribal knowledge
• The real cost of undocumented processes (hint: $60,000+ per staff departure)
• A simple three-column SOP format any clinic can use immediately
• How to prioritize which processes to document first
• A week-one action plan to start building your SOP library today

Resources mentioned: → Full article: gsglobalops.com/insights → Free Clinic Operations Mini Audit Guide: gsglobalops.com → SOP Template Book (Amazon): search "GSG Operations Toolkit" → Patient Intake SOP Template: payhip.com/GSGlobalOps → Book a consultation: gsglobalops.com/service

Hosted by GSG Global Ops | Systems. Processes. Execution.