In this Risk Capital Insight episode, Aon's Mona Barnes and SCOR’s Neil Owen discuss why claims strategy has become a business and capital decision, not simply an insurance outcome. Drawing on perspectives from both Aon and SCOR, they explore how leading organizations are using claims data, carrier insight and analytics to make better placement decisions, strengthen Risk Capital strategies and improve outcomes before a claim is filed. The conversation also examines how organizations can navigate such evolving exposures as U.S. litigation, AI, data center expansion and secondary climate perils and stay ahead in a changing risk environment at the same time.
Key Takeaways:
- Claims capability is key. Evaluating an insurer's claims expertise can provide valuable insight into the quality of protection an organization is buying.
- Carriers must be aligned. As insurance programs become more layered and specialized, greater coordination, advocacy and alignment across carriers become increasingly important.
- Data drives better Risk Capital decisions. Organizations can use claims analytics and risk insights to inform carrier selection, understand total cost of risk and make better decisions about future growth.
Experts in this episode:
- Mona Barnes, Global Chief Claims Officer, Aon
- Neil Owen, Global Head of Claims, SCOR
Key Moments:
(3:05) Why claims capability is becoming a more important consideration in carrier selection and how analytics can support stronger placement decisions.
(7:10) How insurance program design can influence claims outcomes and why coordination matters when losses occur.
(15:45) What emerging exposures, from litigation and AI to data centers and climate risk, mean for future claims strategies.
Soundbites:
Mona Barnes:
“For those insurers who are seeing true value in their claims function, they've got a seat at their executive table and they're looking to show a value differentiation through claims. Clients are recognizing the importance of that and they're actively moving business towards those insurers.”
Neil Owen:
“Claims is the product, it's the promise that you're making when you're writing the risk.”
