#66 - In this episode, I am sharing a personal, unfiltered update recorded on holiday at Fleesensee: what happened over the past months, what worked, where I struggled — and the current learnings I’m using to move organizations toward a truly process-driven way of working. No polish, just real experience you can place in context. 

You’ll learn… 

• What has happened since the last podcast episode 
• Why I started working for Techniker Krankenkasse 
• What my learnings of the past few month are with regards to buidling a process-driven organization and rethinking processes 

I hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode66

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In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair.

Today’s Guest:

Henrik Niedieck

Henrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organizations in transforming their structures and processes using Lean methods and human-centric approaches.

Henrik’s passion for process improvement goes far beyond his consulting projects. Whether he’s optimizing aircraft maintenance, coaching leadership teams, or analyzing guest flow at a holiday resort – he always sees the world through a process lens.

He’s also a certified triathlon coach and Ironman athlete, applying the same discipline and continuous improvement mindset to sport as he does to business.

We recorded this episode during a spontaneous vacation meetup at Fleesensee – in German, on video, from a beach chair. You’ll find the video here.

The English version was translated using the AI tool HeyGen.

You’ll learn:

• Why process thinking is not just a job, but a mindset
• How Lean and classic BPM can come together to create lasting impact
• What it takes to drive change in international organizations
• How process improvement and Ironman training are surprisingly similar
• And what happens when two process nerds sit down in a beach chair to reflect on structure, flow, and process gaps – even while on vacation

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode65

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#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it.

In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM. 

He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress level of their daily work, which can prevent burnout at an early stage. He also shares practical tips you can use in your work.

Today’s Guest:

Prof. Dr. Yevgen Bogodistov 

Yevgen has been a Full Professor of Strategic Management & Organizational Behavior at MCI - The Entrepreneurial School in Innsbruck, Austria, since 2021. 

Before joining MCI, he worked at the Frankfurt School of Finance and Management, the University of Applied Sciences Neu Ulm, and European-University Viadrina as a Lecturer and Postdoctoral Research Associate. 

Yevgen received his PhD in Business Administration and Management from European-University Viadrina in Frankfurt/Oder in 2014. He also holds a Master’s degree in European Studies from Viadrina University, as well as Bachelor’s and Master’s degrees in International Relations from Dnipro National University in Ukraine. 

Yevgen formerly worked as a project coordinator at the Konrad-Adenauer-Stiftung in Kyiv and between his Master’s and PhD, he built a career in a medium-sized enterprise in Ukraine, starting as an economist and ultimately serving as the Chief Operating Officer. 

You’ll learn:

• Why Yevgen did research on BPM and Burnout Prevention
• What his findings are how BPM can prevent burnout
• How he defines human-centric BPM from a scientific perspective
• What Yevgen's recommendations are to get to a more human-centric BPM approach
• What you can do to prevent burnout as a process owner/architect/manager

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode59

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#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.

In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM. 

Today’s Guest: 

Jöran Glüsen 

Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022. 

Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011. 

Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts. 

Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺 

You’ll learn: 

• What Lufthansa’s leading approach to BPM looks like
• Jöran will explain WHY they are doing it and HOW they are doing it as well as WHY it is today even more important than ever before
• He will provide an outlook into the future - where we are also talking about his takes on application of AI and Process Mining
• And besides plenty of other insights and learnings, Jöran will also share his recommendations on how to get to a more human-centric BPM approach

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode58

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#057 Let’s talk about the importance of listening to the human needs in BPM.

In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. 

As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better. 

We look at the 4 basic human needs that we need to trigger. 

But how can we use this to get people excited about process? Let us find out... 

Today’s Guests:

Leona Holzbecher 

Leona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024. 

She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. 

You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM. 

You’ll learn:

• how to apply psychological tricks to get people excited about processes
• what the four basic human needs are you have to address
• how to integrate this into your BPM approach

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode57

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#056 Let's talk about interactive management systems and why it should be given more attention.

In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. 

We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.

Today’s Guests:

Dr. Carsten Behrens

Carsten is CEO of Modell Aachen. Modell Aachen is the maker of the BPM tool Q.Wiki which I already took a closer look at in episode 19. Carsten co-founded Modell Aachen in 2009 and today, they serve more than 1,400 customers worldwide. 

Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University. 

Besides leading Modell Aachen, he also supports the German Association for Quality in various roles. 

Carsten lives in Wuppertal together with his wife and two kids. 

You’ll learn:

• What an interactive management system is
• How this helps to boost employee engagement
• What has happend in the Q.wiki world since the first interview in 2022
• What Modell Aachen has on its roadmap for the further development of Q.wiki
• What Carsten has on his radar for the future of BPM

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode56

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#055 Just two BPM nerds talking about nerdy BPM stuff

In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.

Today’s Guests:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. 

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. 

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de. 

As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother. 

You’ll learn:

• What Martin's highlights have been since the last recording about a year ago
• What our observations on the latest developments in the BPM tool market are
• What we think about AI and BPM from a human-centric perspective
• What interesting new methods we see to rethink processes
• And a lot of other nerdy BPM stuff

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode55

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#054 Let’s get from doing to thinking!

In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle.

We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.

Today’s Guests:

Martin Hochreiter and Tobias Zucali

Martin and Tobias founded mkrz lab in 2023. mkrz lab is located in the Tabakfabrik Linz, Austria. Their mission is to get “From doing to thinking”. With mkrz lab, they also founded a hand workshop as a “making is thinking lab”, which is also named “Alternative lab for Future Skills”.

Before founding Makers Lab, Martin worked in medical informatics and automation business in various leading positions at KEBA Group. He studied Information Systems at Kepler University of Linz and is an active maker since he graduated from mechanical engineering high school.

Tobias — before founding mkrz lab — was CTO at Impact AI for about three years. Before this, he worked as UX Designer and UI Developer for various companies. He studied interior design and media art, and learned programming as an autodidact during high school. Since then, he has been involved with IT, especially in combination it with other disciplines.

You’ll learn:

• How to get from doing to thinking
• What body prototyping is and how to use it to really find answers to tough questions
• How to apply the makers methodology to the New Process Life Cycle
• How to develop a physical artifact to get people excited about your process

Learnings for New Process:

• The Maker Methodology can be applied in different phases of the New Process Life Cycle:
  Process Purpose, Process Strategy, Designing Phase, Implementation Phase, Steering Phase, Improvement Phase

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode54

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#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization

In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like. 

Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations face in developing a Process Culture and we dive deeper into the parallels with the New Process approach. 

Today’s Guest:

Amelie Langenstein 

Amelie just received her Master’s Degree in Data Science and Advanced Analytics from NOVA Information Management School in Lisbon. 

She wrote her master's thesis on the topic of Process Culture. 

I got to know Amelie when I was interviewed by her to provide feedback on the Process Culture Model she developed — And I immediately thought that we have to share her learnings on the New Process Podcast. 

You’ll learn:

• What Process — or BPM — Culture is
• What a Process Culture model looks like
• How Process Culture affects the success of BPM
• How to create a good Process Culture
• What key values positively influence Process Culture
• What the most difficult challenges in developing a Process Culture are
• What similarities exist with the New Process approach

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode53

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#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. 

Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete. 

Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the future. 

THANK YOU guys for listening to the podcast! 

You’ll learn:

• Why New Process
• What the core of New Process is
• How to get New Process to life

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode52

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#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik

In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. 

He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. 

They have built up a team of ten process architects over the past few years with a human-centric approach. 

What were the lessons learned? Where do they want to improve? Let's take a look. 

Today’s Guest:

Lars Müller 

Lars has been Process and Project Manager at Lufthansa Technik since 2015. 

In this position, he takes over the role of a Process Architect for the procurement processes of Lufthansa Technik Group. Together with his fellow Process Architects, he manages and improves all the procurement processes and moderates a community of more than 1000 people worldwide. 

Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 20,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,200 aircraft under exclusive contracts.

Before joining Lufthansa Technik, Lars worked as Quality and Process Manager for Akka Technologies. 

Lars holds a Bachelor of Engineering from University of Applied Sciences Kiel and a Master’s degree in Business Administration from University of Applied Sciences Lübeck. 

Together with his family, Lars lives in Oststeinbek near Hamburg. 

You’ll learn:

• How the process world of Lufthansa Technik’s procurement processes looked like in the past
• Where they are today regarding process-orientation and how they got there
• What the learnings are and what you can take out of this for your journey
• What his role as a process architect is and how the future could look like

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode51

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#050 Answering this question on multiple levels live at the New Process Conference.

In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference!

We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life.

Today’s Guest:

Michael Bögle

He is Senior Director Management System & Authorities at Lufthansa Technik.

Michael developed and introduced the process-oriented integrated management system of Lufthansa Technik Group.

He is working for Lufthansa in different engineering and management positions since 1987 and holds a degree in aircraft engineering.

You’ll learn:

• WHY are we here?

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode50

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In dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus. 

Heute zu Gast:

Henrik Niedieck 

Henrik ist Principal bei Lumics Consulting – einem Joint Venture von McKinsey & Company und Lufthansa Technik. Seit über zehn Jahren begleitet er Organisationen bei der Transformation ihrer Strukturen und Prozesse – mit Lean-Methoden und einem menschenzentrierten Ansatz. 

Henriks Leidenschaft für Prozessverbesserung geht weit über seine Beratungsprojekte hinaus. Ob bei der Optimierung von Flugzeugwartung, dem Coaching von Führungsteams oder der Analyse von Gästeabläufen im Urlaubsresort – Henrik betrachtet die Welt immer durch die Prozess-Brille. 

Außerdem ist er zertifizierter Triathlon-Coach und Ironman-Athlet – und bringt dieselbe Disziplin und den Gedanken der kontinuierlichen Verbesserung auch im Sport zum Einsatz. 

Die Episode haben wir bei einem spontanen Urlaubstreffen am Fleesensee aufgenommen – auf Deutsch, per Video, direkt aus dem Strandkorb. Das Video findest du hier.

Du erfährst: 

• Warum prozessorientiertes Denken mehr als ein Job ist – nämlich eine Haltung
• Wie Lean und klassisches BPM gemeinsam nachhaltige Wirkung entfalten
• Was es braucht, um Veränderung in internationalen Organisationen voranzutreiben
• Warum Prozessmanagement und Ironman-Training mehr gemeinsam haben, als man denkt
• Und was passiert, wenn zwei Prozess-Nerds im Strandkorb über Struktur, Flow und Prozesslücken philosophieren – sogar im Urlaub

Ich hoffe, dir gefällt diese Episode des New Process Podcast und du bist neugierig auf mehr. Abonniere den Podcast, damit du keine Folge verpasst!
 
Die Links und Shownotes zur Episode findest du hier:
https://www.NewProcessLab.com/episode65
 

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#049 Let's explore Bonitasoft's approach to revolutionizing process automation.

In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users. 

The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives some very interesting examples. 

Today’s Guest:

Charles Souillard 

Charles is CEO and Co-Founder of Bonitasoft. After co-founding Bonitasoft in 2009, he became CTO and 6 years later COO of the company. Since September 2022, he leads Bonitasoft as CEO. 

Before co-founding Bonitasoft, Charles was head of the core Bonita software development team within Bull Information Systems. Charles holds a Master's degree in Computer Science from Polytech de Grenoble.

Bonitasoft’s mission is to unleash the full potential of development teams to create automated, process-based, sustainable applications that support innovation and competitive advantage for business.

Their product, the Bonita Platform, is primarily used to automate business processes. But as you will learn, you can also use it for process insights.

With an ecosystem of more than 240,000 members and customers in 75+ countries, Bonitasoft provides an open source platform for digital process automation. In 2024, there are 74 employees in France, Spain, and Canada. 

You’ll learn:

• What the underlying philosophy of Bonitasoft is
• What the core elements of the tool are
• How the Bonita Platform looks like
• How to proceed to automate processes
• How you can use the platform to analyze your process performance
• How Bonitasoft supports to involve the people into the work on processes
• How Bonitasoft supports to disrupt established processes
• What the future trends of the BPM tool market in general are and what Bonitasoft has on their roadmap for the future
• How to start process automation with Bonitasoft

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode49

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#048 Let's consider the different generations in terms of processes.

In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict. 

How can this diversity be used to get people excited about processes? And how can we inspire different generations for processes? Let's find out… 

Today’s Guest:

Leona Holzbecher 

Leona is a psychologist and systemic coach and has just started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective. 

She has a lot of experience in change management in a large corporation. 

Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. 

I met Leona at the Hello.Beta live event in Hamburg last year and I really liked her Barcamp session on "Leading across Generations". — And we just had to record a separate podcast episode to dive deeper into this. 

You’ll learn:

• What the different generations are
• How they are categorized
• What the stereotypes and conflicts of the different generations are
• How this affects the work environment in general
• What we as process guys can learn from this to get different generations excited about processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode48

---

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#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes!

In this episode I'm talking to Eigil Sagafos about the BPM tool ShiftX that he and his colleagues are developing. Eigil explains what the ShiftX philosophy is and what it looks like.

He points out why it has a completely unique notation and how he thinks ShiftX helps get people excited about processes.

Eigil also ends with a really cool offer for the New Process community.

Today’s Guest:

Eigil Sagafos

Eigil is CTO of ShiftX. He co-founded the company together with Nikolai Strandskogen and Kjetil Jortveit in 2018 in Oslo.

ShiftX is a fast-growing tech company from Norway, and ShiftX is also the name of the BPM tool they are developing.

They say it is an easy-to-use, no-code, drag-and-drop process visualization tool with connected data that enables everyone in an organization to quickly map and understand processes, routines, and customer journeys.

You’ll learn:

• What the underlying philosophy of ShiftX is
• How it looks like
• How to map processes
• How to retrieve these processes in ShiftX
• How ShiftX helps to inspire people for processes and how it supports to trust people
• What on the roadmap for the future is, what it costs and how you can try it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode47

---

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#046 Let’s focus on the human-centric aspect (again)!

In this episode, it's all about getting human-centric. I’m talking to Julia von Winterfeldt about the power of human connection and the principles and methods she uses to unlock it. We also discuss how to discover and live one's purpose to increase satisfaction and self-efficacy. 

Of course, we combine her experiences and recommendations with the human-centric BPM approach. I learned a lot from her program, and I'm sure you'll have some "aha" moments in this episode as well. 

Today’s Guest:

Julia von Winterfeldt 

Julia is CEO of SOULWORX. She founded SOULWORX in 2015 to unlock the power of human connection. Before founding SOULWORX, she worked in senior management positions for various global consulting companies for nearly 20 years. 

Julia is passionate about purpose. She is continuing to create and co-elevate Future of Work and a new era of Leadership for a meaningful and more connected future. 

She is also the co-host of the podcast “beziehungsweise” — a German podcast that focuses on human connection. 

You’ll learn:

• What the power of human connection really is
• What principles and methods Julia applies to unlock the power of human connection
• How you can discover your individual purpose and - even more important - how to live your purpose to increase contentment and self-efficacy
• What a team purpose is and how to develop - and benefit from - this
• Julia also shares her recommendations on how to get to a more human-centric BPM approach. — Really interesting!
• And, we are also taking about my experiences in discovering my purpose and bringing this to life with New Process — as a result of participating in Julia’s self-leadership program.

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode46

---

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#045 Let's take a deep dive into the topic of digital mindset.

In this episode, I'm talking to Julian Knorr about digital mindset and how to analyze and develop it. We take a look at the "mindset navigator" he invented with his company ONESTOPTRANSFORMATION AG. He explains how it works and the different ways to use it. 

Of course, we set in relation to BPM in general and for a specific business process in particular. Julian also has an offer for the New Process Community. 

Today’s Guest:

Julian Knorr

Julian is Founder and CEO of ONESTOPTRANSFORMATION AG. He founded ONESTOPTRANSFORMATION AG in 2018. They focus on analyzing and developing a Digital Mindset and the competencies you’ll need for the future. 

He also gives lectures on digital mindset at Frankfurt School of Finance and Management. 

In addition, Julian is host of the Mindset Coffee Podcast since 2020. 

He studied Business Administration at Otto-Friedrich-University of Bamberg and holds a Bachelor’s and a Master of Science degree. 

You’ll learn:

• What a digital mindset is
• How to analyze and develop a digital mindset
• How to leverage this for BPM in general or for your specific business process in particular
• How to test Julian’s Mindset Navigator
• What he offers to the New Process Community to develop the mindset of your own process community

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode45

---

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#044 Let’s hear what the creator of “BPM Skills - Hot or not” has to say about the outlook for 2024.

In this episode, I'm talking to Zbigniew Misiak about his research work "BPM Skills - Hot or not" - a series he started 8 years ago to collect thoughts on BPM topics from BPM thought leaders, practitioners and people from academia about which BPM topics are currently hot and which are no longer relevant from their individual perspective. 

We talk about why and how he started his research, what he has learned about the evolution of BPM topics over the years and - of course - which skills need to be learned and are not relevant for 2024 based on his research. 

Today’s Guest:

Zbigniew Misiak 

Besides this outstanding research work, Zbigniew is Senior Consultant at BOC Information Technologies Consulting since 2006. BOC Group is the company behind the BPM tool ADONIS. 

Zbigniew blogs about BPM at BPMTips.com — A blog he already started in 2008. 

He holds a Master’s degree in Business Informatics from SGH Warsaw School of Economics. 

Zbigniew lives in Warsaw together with his wife and his daughter. Personally, he likes to sing and read. — And he is a real BPM enthusiast! He even published a BPM course on Udemy and he also published a BPM Book in Polish Language, and he is working on an English book, too. 

You’ll learn:

• What the hot bpm skills are which you have to learn for 2024
• Which skills are not relevant anymore
• What his bpm experiences were
• What his recommendations on how to get people excited for processes are

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode44

---

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#043 Let’s find out how to get people excited about processes through branding and storytelling!

In this episode, I'm speaking to Carolin Junge. We talk about her work at "oh boy!" and how she helps companies find their brand voice with helpful methods like storytelling. We're also going to dive deep into finding that excitement for brands and, of course, how to apply that to processes. How do creativity and process get along in general? Let's find out…

Today’s Guest:

Carolin Junge

Caro is founder and CEO of “oh boy!”. oh boy! is a branding company with a focus on brand identity and how to bring it to life. With storytelling and cool ideas for every touchpoint, they make corporate, personal, and employer brands more exciting. 

Before founding oh boy!, Caro worked at Etengo as Team Leader Marketing with a focus on how to develop positioning and brand strategy. Before that, she worked as Head of Marketing & Sales for a fashion start-up with a focus on B2B brand positioning, and she established the brand in the German retail market in 600 stores such as KaDeWe and Galerie Lafayette. 

She studied Music and Creative Industries at Popakademie Baden-Württemberg 

Caro also completed a training as a grief coach and plans to revolutionize the German grief culture. 

You’ll learn:

• What the difference between branding and storytelling is
• How she helps companies to find their brand voices
• What the most helpful methods for successful branding and storytelling are
• What Caro's tips are for getting people excited about processes in relation to her methods.
• What a grief coach is and what she has learned from this training.
• How you can apply all this to rethink your process

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode43

---

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#042 Let’s recap 2023 together and explore what the top topics for 2024 are.

In this episode, I’m looking back on 2023 and provide an outlook on the top topics for the year 2024. 

Therefore, I’m not only sharing the results of the New Process Survey with your topics for 2024, I’m also exploring the topics of a number of BPM thought leaders. To do this, I asked them for their recommendations, which topics the New Process Community should focus on in 2024. 

Finally, I provide my own outlook to 2024 and share with you, what I’m planning to work on to rethink processes and to find new ways to inspire people for processes. 

Today’s Guests:

Caspar Jans 

Caspar is Senior Director Transformation Solutions EMEA at Software AG and has been one of my guests of the New Process Podcast before to talk about ARIS.

Wil van der Aalst 

Wil is the godfather of process mining, Professor at RWTH Aachen, and Chief Scientist at Celonis. Check out this episode with him.

Gia Thi Nguyen 

is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. He also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation. I recorded an episode about change and transformation in complex organizations.

Martin Holling 

Martin Holling is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany a real BPM enthusiast. I recorded a recap of my tool interviews with him

Seyed Ahmad Daliri 

Seyed is probably THE process thought leader and BPM Consultant from Iran.

Christoph Piller 

Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard”. I recorded an episode about how the notation PASS supports a human-centric BPM approach. 

You’ll learn:

• What the recommendations of the BPM thought leaders on LinkedIn for 2024 are
• What the top topics of the New Process Community for 2024 are
• What is coming for the New Process Community in 2024 to support you best in rethinking processes and inspiring people for processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode42

---

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#041 Let's have a talk about Process Mining and the best ways to implement it in your organization.

In this episode, I dive back into the world of Process Mining with Jean-Marc and explore the set-up at MANN+HUMMEL. We'll discover what sparked their interest in Process Mining and how they convinced top management to invest in this innovative technology.

We elaborate on their journey in implementing Process Mining, from the overall strategy to managing individual use cases, and the steps they take to maintain and operate a process. Furthermore, we also discuss how they get their team excited about Process Mining.

Today’s Guest:

Jean-Marc Erieau

Jean-Marc is working at MANN+HUMMEL as Director Process Mining and Execution Management.

MANN+HUMMEL is a leading global company in filtration technology. Under its two business units, Transportation and Life Sciences & Environment, MANN+HUMMEL develops intelligent filtration and separation solutions that enable cleaner mobility, cleaner air, cleaner water, and cleaner industry.

Jean-Marc has been working for MANN+HUMMEL for more than nine years in different supply chain positions, and he was as an expat in Shanghai until COVID-19. Today, he works in MANN+HUMMEL’s headquarters in the Ludwigsburg, Germany.

Before joining MANN+HUMMEL, he worked for different other companies, always with a focus on production, distribution logistics, and supply chain management.

Jean-Marc studied Business Administration at Baden-Württemberg Cooperative State University.

You’ll learn:

• How the BPM and Process Mining setup at MANN+HUMMEL looks like
• What the initial trigger was to think about the application of Process Mining
• How Jean-Marc convinced his top management to invest in Process Mining
• How they did proceed to implement Process Mining overall, how they are driving a single process mining use case, and what they are doing afterward to operate a process
• What they did to get the people excited about Process Mining

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode41

---

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#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation.

In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation.

From the importance of building resilient organizational structures to intergenerational leadership, this episode covers a wide range of topics. We discuss encouraging honest discussion and emotion in the workplace, and how artificial intelligence tools can help innovate processes. We also explore the critical role of psychological safety in the workplace. Let's dive into the future of work together!

Today’s Guests:

I got to talk to seven great people that evening:

1. Adrian Gerigk, the moderator of the event
2. Lara Hahn and Nicolas Stemmler about the importance of resilience systems, both are consultants at IOS the Institute for Organizational Development and Systemic Consulting in Hamburg
3. Leona Holzbecher from Siemens Healthineers about leading across generations
4. Katharina Pletl about three simple questions on how a transformation really hurts, Katharina is working at AKDB, an institution for municipal data processing in Bavaria
5. I also talked to Sonja Mayer from yellow mint design about how to use art/image AI to improve processes
6. Laura Liebisch from Capgemini Invent and Sven Heese from New Work Hub about the Game Changer Psychological Safety
7. And finally - to sum it all up - with Tobias Krüger founder of Hello.Beta.

Hello.Beta GmbH

Hello.Beta, founded by Tobias Krüger, is a community focused on New Work and organizational transformation. With over 300 members, it brings together professionals interested in innovative work practices and agile methodologies. The platform facilitates idea exchange, learning, and events like bar camps, fostering a collaborative environment for exploring modern workplace dynamics.

You’ll learn:

• How to build resilient organizational structures and cultures
• How to lead effectively across different generations
• How to create space for honest discussion and emotion
• What art AI tools you can use to improve your process
• and what the importance of psychological safety in workplaces is

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode40

---

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In dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen. 

Du erfährst: 

• Warum Prozesse nur funktionieren, wenn sie einen klaren und inspirierenden Purpose haben
• Wie eine gemeinsame Prozesssprache für Klarheit und Ausrichtung sorgt
• Welche Rollen notwendig sind, um Prozesse wirklich lebendig werden zu lassen
• Warum einfache, intuitive Modelle der Schlüssel zu echter Beteiligung sind
• Wie dir die BPM Roadmap hilft, Schritt für Schritt eine prozessorientierte Organisation aufzubauen

Hier kannst du den BPM Roadmap Mini-Kurs kostenlos starten:
NewProcessLab.com/roadmap

Ich hoffe, dir gefällt diese Episode des New Process Podcasts und du bist schon gespannt auf die nächste Folge. Abonniere den Podcast gerne, damit du keine Ausgabe verpasst!

Alle Links und Shownotes zur Episode findest du unter:
https://www.NewProcessLab.com/episode64

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#039 Let's take a closer look at one of the largest process automation initiatives in Germany.

In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany.

We delve into how Robert Bosch's process automation initiative is structured and what sets it apart. Daniel shares recommendations for other organizations looking to tackle this challenge, providing insights into the best approaches.

How can we effectively engage and inspire the team working within processes to get excited about process automation in this transformative journey? Let’s find out..

Today's Guest:

Daniel Matka

Daniel is project manager and product owner in the area of business process automation with a focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset.

He is also a member of the act “Madstep”, a group that brings entertainment in a quite innovative approach on stage.

Daniel holds a diploma in manufacturing engineering from the TU Dresden.

You’ll learn:

• How Robert Bosch’s process automation initiative looks like
• What Daniel recommends to other organizations on how to approach this challenge
• How you can learn more about process automation and how to start
• How to handle the fear of people that process automation may cut jobs
• And, we are talking about how to get the people working in the processes excited about process automation

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode39

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#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics.

In this episode, I’m talking to the “Process Wizard” Christoph Piller.

He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS.

Christoph also explains what to make of his LinkedIn description "Hyperautomation Evangelist" and "Process Sprint Knight" and shares his thoughts on BPM and AI.

Today’s Guest:

Christoph Piller

Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard" and invites experts to join him on his vodcast "On a Melange with the Process Wizard” for intensive process talks.

Before, he worked as a Hyper-Automation Evangelist at Bitpanda, as Senior Business Process Consultant at Viessmann (specifically for HR) as well as created the Center of Process Excellence & Automation at Career Partner. Lately, he started working for Stadtwerke München as Senior Process Consultant.

Christoph lives in Denkendorf, Germany.

Personally, he loves to take care of his three (baby-) girls and to make his wife crazy together with them.

You’ll learn:

• What the Subject-oriented BPM approach and PASS are
• What PASS can do better than other notations such as BPMN 2.0 or UPN
• What his favorite PASS project was and how to get people excited for this approach
• What hyper-automation is and what a Process Sprint Knight does
• We’ll also talk about his thoughts on BPM and AI as well as his top tips to get to a more human-centric BPM approach.

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode38

---

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#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement.

In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my favorite topics of New Process: the role concept. What are the important elements? And how can we distinguish between roles that work in the process and roles that work on the process? Let's find out…

And, by the way, we are releasing a big announcement for the New Process community in the episode!

Today’s Guest:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de

As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.

You’ll learn:

• What Martin and I have on our radar right now
• What Martin’s BPM journey at KEMNA BAU looks like
• How to differentiate between roles working in the process and on the process
• What the important elements of a BPM role concept are
• How to successfully approach a process standardization project
• What the big announcement for the New Process Community is

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode37

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#036 Let's take a look at process automation from a human-centric BPM perspective.

In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better.

But what can we do to get people excited about automation when there is a chance that automation might cut jobs? Let's find out...

Today’s Guest:

Nico Bitzer

Nico is the co-founder and CEO of Bots & People, an automation enablement startup with a vision to eliminate repetitive tasks and create meaning for everyone.

Before establishing Bots & People in 2020, Nico worked at PricewaterhouseCoopers Germany in the areas of People & Organization and Digital Learning. He holds a Master of Science in Business Education from the University of Mainz.

His personal interests encompass technology & innovation, entrepreneurship, and people transformation. Additionally, he is the co-host of the Bots & People podcast.

You’ll learn:

• What Process Automation really is about
• How to get people excited about Process Automation
• What Nico recommends to organizations as well as process owners to get started with Process Automation
• What his favorite Process Automation project is
• How you can start to automate your processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode36

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---
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#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach.

In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BPMN 2.0. What is the advantage of UPN? Do you really not need swim lanes to model processes in a lean way? Let's find out..

Today’s Guest:

Walter Bril

Walter is the co-inventor of UPN. He developed UPN in the early 2000s alongside several colleagues at Nimbus, a company later acquired by TIBCO.

Before joining Nimbus, Walter worked as a Process Consultant for various companies in the Netherlands. Today, he holds the position of Customer Success Manager at Elements.cloud, a platform that can also be utilized for mapping processes in UPN.

Walter lives in Nuth, located in the southern Netherlands, close to the German border and not far from Aachen.

You’ll learn:

• What the core principles behind the lean and clear approach of UPN are
• What UPN looks like
• What the five essential questions of UPN are
• How to adopt UPN's human-centric approach as an alternative to traditional BPMN 2.0 methods
• How to start using UPN

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode35

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#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool!

In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling.

We're going to look at each and every tool according to our own list of criteria.

Did we find one in the end? You'll find out in this episode.

Today’s Guest:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de

As much as time besides work and his family - he is married and has 3 daughters - allows, he is singing in a local choir and restoring a classic car together with his brother.

You’ll learn:

• What the results of all the tool interviews I conducted throughout the last your to find a human-centric BPM tool are
• What criteria can be applied in the search for a human-centric BPM tool
• What Martin’s recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode34

---

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#033 Let's find out how to engage people in complex change projects.

In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach. 

Let's find out how he got all the people involved in the transformation and what he recommends to process owners to get people on board for complex change projects. We also talk about process mining and its impact on these change projects.

Today’s Guest:

Gia Thi Nguyen

Thi is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. Before that, he worked for nearly 20 years in various roles at Siemens. To highlight and summarise, he worked in six countries with various functions from being a CIO in Vietnam implementing SAP for a company and plant that was set up in parallel, restructuring and turning around acquired companies in Spain as the CFO, or leading as the Global Head of Operational Excellence for Siemens Digital Industries change on a large scale by kickstarting Siemens’ Process Mining journey with the introduction of a Digital Twin of the organization.

He enjoys supporting the Plastic Bank and is also on the board of the German non-profit organization of the Plastic Bank Foundation.

Thi also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation which is quite entertaining and interesting at the same time.

You’ll learn:

• How to get all the people on board for transformations
• Including Thi’s recommendations to process owners to get people on board for complex change projects
• and what to take into account in complex organizations
• We’ll have a follow-up on the previous episode with Wil van der Aalst and talk about Thi’s experiences in introducing process mining at Siemens, especially with regard to different countries and cultures.

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode33

---

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#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself.

In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst!

In addition to Wil's experiences and recommendations on how to get people involved in process mining activities, we're also discussing what the future of process mining and BPM might look like, and how Wil sees the influence of AI on BPM and work in general.

Today’s Guest:

Wil van der Aalst

Wil is Alexander-von-Humboldt professor at RWTH Aachen University, Chief Scientist at Celonis, and is also known as the "Godfather of Process Mining".

He studied Computer Science at Eindhoven University of Technology and received his PhD in mathematics in 1992.

Wil is a thought leader, author, and speaker in the fields of data science, business process management, and process mining and Wil is one of the most cited computer scientists in the world.

He is father of four children and he is living with his wife and their dog in Aachen. Besides all his professional roles, he also likes to hike - for example in the Alps.

You’ll learn:

• How to involve the people working in the processes in process mining activities
• How to convince top management to invest in process mining
• What Wil expects for the next 10 years to come in the area of BPM
• How Wil sees the influence of AI on BPM and work in general
• What Wil’s experiences with being sensitive to different cultures, the uniqueness of people, and their needs in the context of processes are
• What Wil’s top recommendations on how to rethink processes are
• Where to learn more and how to start with process mining

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode32

---

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---
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#031 Let’s find out how the concept of process-bility can help you to improve your process modeling.

In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s find out how to implement these elements to our process models.

Today’s Guest:
Kevin Tan

Kevin Tan started his career as an analyst programmer and business analyst and evolved over 25+ years into a Senior Business Process Analyst and Thought Leader in Process Modeling.

Today, he is working for Greater Western Water in Australia, before this he worked for a number of companies in industries such as insurance, supply chain, utilities, technology, education, and telecommunications in Singapore, Taiwan, Thailand, Malaysia, and the UK.

If you are interested in process modeling, you definitely have to follow him on LinkedIn where he shares a lot about the concept of process-bility.

You’ll learn

• How to get people excited by improving your process modeling with process-bility
• What the core elements of process-bility are
• How to apply process-bility to your own process models

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode31

---

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#030: Let’s recap the current state of New Process

In this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you think!

You’ll learn:

• What the principles of the New Process approach are
• What the core elements of the human-centric BPM framework are (new process lifecycle, the role concept, all the different phases)
• How to implement this approach in a sustainable way
• How to get people excited about processes
• How to categorize the past episodes into all of that
• What comes next..

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode30

---

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In this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum.

For the second time, this episode is not only available in English but also in German! 🚀

You’ll learn:

• Why processes only work when they have a clear and inspiring purpose
• How a shared process language creates clarity and alignment
• Which roles are essential to truly bring processes to life
• Why simple, intuitive models are key to genuine engagement
• How the BPM Roadmap helps you build a process-driven organization – step by step

Get the BPM Roadmap Mini Course for free:
NewProcessLab.com/roadmap

I hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode64

---
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#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM.

In this episode, I’m talking to the AI expert Benjamin Dehant about how to apply AI (such as ChatGPT) to rethink processes.

Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the limitations of AI when it comes to emotions. We discuss how AI can improve processes by asking questions and generating ideas and how it can be used to create art and relate it to process modeling. Additionally, we talk about how AI may change the work of process professionals in the future.

Today's Guest

Benjamin Dehant

Benjamin is a freelance creative designer and content creator from France. He works on different topics such as virtual reality, NFTs - non-fungible token, design thinking workshops, and AI-generated art. He is blogging about this on madebyai.xyz. He also recently co-founded a service around AI transparency called aitag.ai.

He likes learning new innovative trends, he is learning fast, and shares his insights with the community.

Up to now, he has an exciting history of different jobs and lived for several years in Tokyo. Today, he is living in Alès, France, with his family.

You'll learn

• What the hot AI topics currently are
• How different ideas to apply AI to processes will help us process guys in the future
• How and where to learn more about how to use AI tools such as ChatGPT to rethink processes
• What AI-generated art may have in common with the art of process modeling
• And What Benjamin’s top recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode29

---

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#028: Let's dive into the huge topic of innovation together with Nelson Inno.

Who would be better suited for getting a closer look into this episode on process innovation than Nelson Inno himself. We speak about how to innovate business processes and how to find innovative solutions to problems. In the end, he shares his three top recommendations to rethink processes. I’ve learned a lot in his episode, so I hope you do as well..

Today's Guest

Nelson Inno

Nelson Inno is CEO of weSpark which he founded in 2019 in Frankfurt, Germany. WeSpark is Frankfurt's first dedicated innovation agency. They use unique, engaging, and extraordinary innovation methods to empower a Culture of Innovation.

Before founding weSpark, Nelson worked as Senior Innovation Manager for Lufthansa Cargo. Nelson holds an MBA and a degree in Industrial Engineering from Furtwangen University.

You'll learn

• What the core philosophy of weSpark’s approach is
• How to develop innovations in general
• What important aspects to be considered for successfully developing innovations
• What advice Nelson would give to a Process Owner on how to innovate a process
• How to proceed in detail to innovate a process
• Which trends Nelson sees in the field of innovations with regards to methods, tools, and techniques
• What Nelson’s top 3 recommendations to rethink processes are
• Which topics and experts Nelson recommends having a closer look at to get ideas to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode28

---

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Sign up for free at:
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#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes.

In this episode, I’m talking to Søren Pommer, CEO and Founder of “Gluu”. Gluu is already an established platform by helping more than one-hundred businesses and thousands of users in almost 60 countries. I wanted to have a closer look at it to find out, if Gluu is a human-centric BPM tool. Let’s explore this together…

Today's Guest

Søren Pommer

Søren is Founder of the Copenhagen-based company Gluu.

Before founding Gluu he was founder, partner, and board member of a number of digital agencies, and he also worked as Director and Manager for Philips International in the Netherlands.

He started by visualizing processes with PowerPoint, which of course had its limitations, still had the advantages of clarity for everyone. This motivated him to develop a model with which everyone can work easily - to help more than to confuse. This is how Gluu was born in 2011. It’s still sticking to a really clear and modern design and focusses on a permanent feedback process.

You'll learn

• What the underlying philosophy of Gluu is
• How to model processes in Gluu
• How employees retrieve their processes in Gluu
• How Gluu supports you to involve the people in the process into the work on the process
• How Gluu supports you to trust the people working in and on the process
• What developments of the BPM tool market Søren sees
• What Gluu has on its development roadmap
• What Gluu costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode27

---

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#026: In this episode, I'm speaking with David Ruting, CEO and founder of Amsterdam-based Comm’ant Management Systems, about the BPM tool Comm'ant.

David and I talk extensively about the underlying philosophy of Comm’ant and how to model processes as a modeler and how to retrieve processes as an employee. David will also go over how Comm'ant supports you to design cooperation in and on the processes to meet people’s needs as well as how to involve people in the process to work on the process. Furthermore, David provides a detailed outlook into the BPM tool market and what role Comm’ant is playing. We’ll also explore the pricing model and how you can test it. But is Comm'ant really a human-centric BPM tool? Let's find out together...

Today's Guest

David Ruting

David is CEO and Founder of Comm'ant Management Systems. He founded the company back in 1992 in the city of Amsterdam, Netherlands.

Today Comm’ant is used by more than 100 customers in 8 countries. They say that they have a clear vision and a razor-sharp mission: to improve the collaboration of people. They achieve this with their integrated result-driven process model, user-friendly software tools and a practical approach.

It is said that their most important starting point was that the software had to be accessible to everyone and above all understandable. Not just for managers and specialists.

In today’s episode, we’ll explore what this really means.

You'll learn

• What the underlying philosophy of Comm'ant is
• How to model processes in Comm'ant
• How employees retrieve their processes in Comm'ant
• How Comm'ant supports you to design cooperation in and on the process to meet people’s needs?
• How Comm'ant supports you to involve the people in the process into the work on the process?
• What developments of the BPM tool market David sees
• What Comm'ant has on its development roadmap
• What Comm'ant costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode26

---

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#025: In this episode, I'm speaking with Marc Stromberg from GBTEC to have an in-depth look into his product: Business Information Center, or BIC for short.

I have known Marc for many years and in my search for a human-centric tool, BIC is of course a must. Marc gives deep insights into the tool and provides a highly detailed and candid account of his own practical experiences with process management. In addition, he gives actionable advice and shares resources that you may find useful in you own future endeavors.

Today's Guest

Marc Stromberg

Marc is Co-Founder of GBTEC and since then, he is Head of Sales for the BPM Products of GBTEC.

Before that he worked as a BPM Consultant for IDS Scheer and SECO Consult.

He told me, that he is the only one in his family who is in the software industry. His whole family in the restaurant business and so he has always been somewhat of a “black sheep”. But in the meantime, they recognized that BPM is not such a bad industry to work in.

GBTEC was founded in 2004 in the city of Bochum, Germany. It is widely known for its BIC Platform which is a software suite with modules for Process Modeling, Process Execution, and Process Mining as well as Governance, Risk, and Compliance modules for Risk Management, Information Security, Audit Management and more.

GBTEC is also producer of the Process Pioneers Podcast hosted by Marc’s colleague Daniel Rayner where I had the honor of sharing New Process ideas in the beginning of the New Process journey. Probably the BPM podcast with the widest reach and definitely worth listening to.

You'll learn

• What the underlying philosophy of BIC is
• How to model processes in BIC
• How employees retrieve their processes in BIC
• How BIC supports you to involve the people in the process into the work on the process?
• How BIC supports you to disrupt established processes
• What developments of the BPM tool market Marc sees
• What BIC has on its development roadmap
• What BIC costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode25

---

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#024: In this episode, I'm speaking with Andreas Bierwirth of ABmotion on the art of content creation and how this can be applied to processes - for example by establishing a Process Influencer role. A role which uses content creation methods and tools such as videos, podcasts, and posts on corporate or even social media to inspire the people of an organization for processes.

Andreas provides a very detailed and candid account of his own practical experiences about content creation. He talks about his favorite projects, who are some of the people who he is inspired by and what would he teach someone new to the role of a Process Influencer on day one.

Today's Guest

Andreas Bierwirth

Andreas is Founder and Managing Director of ABmotion. ABmotion is a media production company and they call themselves “Your content manufacturer with algorithm in its blood”.

Andreas founded the company in 2010 in Cologne. Since then, they have completed more than 1,000 video, motion, and content creation projects.

Andreas is also host of the Medientier podcast. I’d translate this to “The media animal podcast”. It is a media podcast for professionals and beginners with unusual and honest insights into an exhaustingly dynamic industry.

I'm following him on LinkedIn for about two years now and I really love the content he is producing. So I just had to invite him to the New Process Podcast!

You'll learn

• What a Process Influence is and how to become one
• Which mindset you need to adopt as a Process Influencer
• How to create extraordinary and entertaining content
• How BPM must be communicated to not be perceived as boring
• What Andreas' three top recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode24

---

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#023: In this episode, I’m speaking with Astrid Kirchhoff from Hummingbirds about how to apply storylistening to open up our perspectives to a new way of rethinking processes.

Astrid provides a broad explanation of how using the art of careful listening and the power of many authentic narrated experiences to better understand values, attitudes, and motivations.

We’ll get a deeper understanding of how humans are storytelling animals, mixed in with a three-step approach of storylistening, story collection, and understanding the story, can help you engage and understand your client’s goals and target as an expert, at a more in-depth level and execute their ideas, goals and true intentions, purposefully and effectively.

Today's Guest

Astrid Kirchhoff

Astrid is a Narrative Facilitator at Hummingbird’s . She studied systemic organizational development at the Center for Systemic Research and Consulting in Heidelberg, as well as organizational development at Stuttgart Media University. Before specializing in this area, Astrid worked as an Account Executive for several companies in the marketing sector and has run her own advertising company for 10 years.

Astrid is here to tell you more about what storylistening really is, and how we can apply this to processes, to rethink processes, to cultivate a more human-centric, process management approach.

Hummingbirds is a company built by experienced entrepreneurs, creative people, strategists, scientists, and thinkers. They take big stories and provide meaningful data that can help management, entrepreneurs, and businesses improve their strategies through effective communication and help to better understand complex systems, team relations, and their market, story by story.

You'll learn

• What storylistening is
• How the typical process of storylistening looks like
• How storylistening can be applied to rethink process modeling
• What the secret ingredients of a storylistening project are
• What Astrid’s top recommendations to rethink processes are

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode23

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#022: In this episode, I'm speaking with Scott Armstrong from Interfacing about EPC. EPC stands for Enterprise Process Center and is Interfacing's integrated management system. Scott provides deep insights into the tool and how EPC helps rethink processes. Exciting are also his predictions for the BPM tool market and what of it is already on the roadmap for EPC.

Today's Guest

Scott Armstrong

Scott is an entrepreneur, innovator, keynote speaker, and soon to be father. He is managing partner of Interfacing and its global subsidiaries and he is partner of Dempton Solutions, which is an IT consulting firm.

As I learned, he's an avid skier. He used to compete in mogul competitions. He has an appetite for risk in business and life: He lives by the motto, work harder, play harder. 🚀

Interfacing as a pioneer in processes. It launched one of the first business process re-engineering modeling and simulation engines back in 1994 and then also one of the first web-based central repository solutions in 2000 as part of the Michael Hemmer BPM movement.

Interfacing was acquired by Scott and his partners seven years ago and has grown to become one of the leading global digital twin solutions. Interfacing offers a full BPM suite from modeling, analysis, simulation to automation. And what makes interfacing really interesting for me as an airline guy is their solution's capabilities to cover all compliance requirements of highly regulated industries like airlines, MRO, pharma, MedTech, and so on. They are very specialized also in the coverage of all QMS, GRC, BPM, and EA requirements.

You'll learn

• What the underlying philosophy of EPC is
• How to model processes in EPC
• How employees retrieve their processes in EPC
• How EPC fosters the development of people
• How EPC supports you to design cooperation on and in the process to people's needs
• What developments of the BPM tool market Scott sees
• What EPC has on its development roadmap
• What EPC costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode22

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#021: In this episode, I'm looking back on 2022 and provide an outlook on the top topics for the year 2023. 😊

Therefore, I'm not only sharing the results of the New Process Survey with your topics for 2023, I'm also exploring the topics of a number of BPM thought leaders. To do this, I asked them for their recommendations, which topics the New Process Community should focus on in 2023.

Finally, I provide my own outlook to 2023 and share with you, what I'm planning to work on to rethink processes and to find new ways to inspire people for processes.

Today's Guests

J-M Erlendson & Roland Woldt
J-M and Roland are hosts of the "What's your baseline?" podcast which you will find here...

Caspar Jans
Caspar is Senior Director Transformation Solutions EMEA at Software AG and has been one of my guests of the New Process Podcast before to talk about ARIS

Jakub Dvořák and Patrick Bogner
Jakub and Patrick are hosts of the "Mining your business" podcast which you will find here...

Wil van der Aalst
Wil is the godfather of process mining, Professor at RWTH Aachen, and Chief Scientist at Celonis

You'll find the article on object-centric process mining here...

Marlon Dumas
Marlon is Co-Founder of the process mining software Apromore and Professor at University of Tartu

Ema Roloff
Ema is on a mission to demistify the world of Digital Transformation

Nico Bitzer
Nico is Co-Founder and CEO of Bots & People

Roger Tregear
Roger is BPM consultant, educator, & coach, as well as author of "Reimagining Management" and a real process-based management evangelist

Can Adiguzel
Can is founder of 360 Digital Transformation and host of the Digital Mittelstand podcast which can be found here...

You'll learn

• What the recommendations of the BPM thought leaders on LinkedIn for 2023 are
• What the top topics of the New Process Community for 2023 are
• What I will finally focus on with my work in 2023 to support you best in rethinking processes and inspiring people for processes

I hope, you enjoy this episode of the New Pr

---

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#020: In this episode, I'm speaking with Lars Linnekogel from TTE Strategy to learn more about how to develop a strategy and how to apply this to processes. We are deep diving into the world of strategy development and strategy implementation and we are exploring how to make this accessible for Process Owners to develop a process strategy.

In the recap, I summarize my learnings and provide a first guideline on how to develop a process strategy based on Lars' input. And there is more to come in the toolbox... 😊

Today's Guest

Lars Linnekogel

Lars is Managing Director of TTE Strategy. TTE Strategy is a premium consulting boutique for strategy and transformation always following their motto “Creating results together” with a strong focus on the human aspects of a transformation.

He founded the company in 2015 and TTE Strategy quickly grew to a consulting boutique with more than 25 consultants, offices in Germany – Hamburg and Munich – and one office in Zug, Switzerland.

Although the company is still quite young, they have already won several awards as a top strategy consultancy.

Prior to founding TTE Strategy, Lars worked as Project Leader and Consultant for The Boston Consulting Group and before that Lars also worked in various positions at Lufthansa Group. - But we were both unsure whether we had actually met in person during that time. 😉

You'll learn

• About the different types of strategy
• How to develop a strategy in general
• How to develop a process strategy
• How to successfully implement a strategy
• What the core elements of a strategy are
• What Lars recommends to Process Owners to develop a process strategy
• What Lars top recommendations to rethink processes are

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode20

---

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#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation.

In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project.  

Today’s Guest: 

Roland Woldt 

Roland is a BPM, process mining, and transformation consultant, podcast host, and author. 

Roland has an impressive track record of more than 25 years in the BPM space. He worked as a consultant and in management positions for Accenture, Software AG, KPMG and iGrafix. 

Together with J-M Erlendson, Roland is hosting the What's your baseline? podcast. 

A few days ago, he published his first book to share all his experience with the BPM and Enterprise Architecture community. 

Roland lives in northern Virginia, about an hour's drive from Washington DC, together with his wife, two dogs, two cats, and seven chickens. 

You’ll learn: 

• What Roland's new book is all about
• How this contributes to building a process-driven organization
• What Roland's predictions for the future of BPM are
• Where to meet Roland in person in the near future if you are living in Europe

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode63

---

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#019: In this episode, I’m speaking with Vincent Fischer from Modell Aachen GmbH about Q.wiki. Q.wiki is the next tool I am exploring on my journey to find a human-centric BPM tool. – And Q.wiki has some very interesting features we are going to talk about in the episode. One of them is the Viking which I really like!

Today's Guest

Vincent Fischer

Vincent joint Modell Aachen GmbH in 2018 to advise clients on processes with a focus on management systems in the role of a process management consultant. Over the years, he transitioned into his current role as head of consulting and COO of Modell Aachen GmbH.

Modell Aachen GmbH was founded in 2009 from Frauenhofer ITP which is the largest institute for production engineering in Europe. They describe themselves as obsessed with human-centric process management that creates impact. Interactivity between process participants and process descriptions are at the core of their software.

With an annual growth rate of over 30%, more than 800 organizations in Germany, Austria, and Switzerland are using Q Wiki.

As I learned in the interview, Vincent was born and raised in the city of Heidelberg and he told me that it’s almost impossible to avoid playing rugby when growing up in Heidelberg. But after numerous international appearances for the German national team, he concentrated on his studies in the field of industrial engineering.

You'll learn

• What the underlying philosophy of Q.wiki is
• How to model processes in Q.wiki
• How employees retrieve their processes in Q.wiki
• How Q.wiki inspires people for processes
• What developments of the BPM tool market Vincent sees
• What Q.wiki has on its development roadmap
• What Q.wiki costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode19

---

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Sign up for free at:
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#018: In this episode, I'm speaking with Christoph Bünker from Lufthansa Technik Logistik Services. Christoph is not only a Process Architect himself, he actually leads an entire team of eight Process Architects.

Christoph has a long-lasting experience in this area and he is probably the most experienced Process Architect I know of.

When I am talking about the role of a Process Architect, I am talking about the role supporting the Process Owner to design, improve, implement, and steer a process. So if the Process Owner is accountable for all these activities, the Process Architect takes over the responsibility for the execution. You may call this role also Process manager in some organizations, but in the New Process Role Concept it’s the Process Architect.

The episode is so full of exciting insights and you will learn more about what the life of a real Process Architect looks like!

Today's Guest

Christoph Bünker

Christoph is Head of the Global Process Management Competence Center Warehouse at Lufthansa Technik Logistik Services in Hamburg since 2016.

Lufthansa Technik Logistik Services is a member of the Lufthansa Group providing logistic solutions for the maintenance, repair and overhaul business.

Before becoming the Head of the Competence Center, Christoph has worked as a Process Architect for Warehousing and Shipping since 2014.

Before joining Lufthansa Group, Christoph studied Information Systems at Technical University of Darmstadt and worked for Otto Group as a Project Manager for Process and System Development in Hamburg.

You'll learn

• What the typical tasks of a Process Architect are
• How Christoph and his team are executing a process life cycle to improve their processes
• How they prioritise the topics to work on
• How they communicate process changes
• How they train the people working in their processes
• How they cooperate with their counterparts at the different locations as well as with IT
• Why and how they apply process mining
• What the qualification requirements of a Process Architect are
• What Christoph's 3 top tips for new Process Architects are

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode18

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Sign up for free at:
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#017: In this episode, I'm speaking with Rolf-Dieter Proch and Jobst von Heintze from aiio GmbH to learn more about the tool aiio and to find out if aiio is a human-centric BPM tool.

PS: You will find the video with the two use cases in the show notes on my website, see link below. 😊

Today's Guests

Rolf-Dieter Proch

Rolf his head of sales at aiio. He looks back on many years of experience in the sales area. He has been in sales since his apprenticeship and has one passion above all: Looking for solutions together with the people and turning these solutions into something tangible. His hobbies are running, traveling, and history.

Jobst von Heintze

Jobst is Chief Marketing Officer at aiio. He is aiio's "sales genius" and at the same time, the poet behind the aiio marketing philosophy. He likes to play the guitar and he's a photographer.

The company aiio GmbH was founded in 2002 and is located in the city of Magdeburg, Germany.

It has grown to over 350 customers with about 700,000 users of aiio and ther second tool qualm, which is an integrated management system.

You'll learn

• What the underlying philosophy of aiio is
• How to model processes in aiio
• How employees retrieve their processes in aiio
• How aiio inspires people for processes
• What developments of the BPM tool market Rolf and Jobst see
• What aiio has on its development roadmap
• What aiio costs and how you can test it

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
http://www.NewProcessLab.com/episode17

---

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Sign up for free at:
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#016: In this episode, I’m speaking with Jasmin Karatas to learn more about how gamification can be applied to inspire people for processes.

I learned from Jasmin that gamification has a lot to do with processes and I see a huge potential in using gamifications for example for process trainings to get people excited about processes.

Jasmin explains very clearly how gamifications are developed and gives many good examples. In the recap, I summarize my learnings for you, so you can leave the episode with a lot of inspiration and practical tips. Have fun listening!

And if you are interested in rethinking the pizza restaurant game, feel free to send me an email with the subject “I love pizza” to Mirko@NewProcessLab.com.

Today's Guest

Jasmin Karatas

Jasmin describes herself as a Gamification Advisor & Consultant, UX-Expert, Speaker, and Content Creator who helps you to create emotional and gamified experiences your audience can’t get enough.

She is a Solopreneur, located in Zürich, Switzerland. She is working as Gamification Advisor & Strategic Designer since 2020. Before this, she worked for Accenture and other companies as Innovation Manager, Gamification Consultant and Strategic Designer.

She also hosts her own JayKays Twitch channel where she is sharing tips & tricks on gamification to make the world a little bit more playful.

You'll learn

• What a Gamification Advisor is doing
• How to proceed to develop gamifications
• How to apply gamification methods to push your process trainings to the next level
• How to use gamification to inspire people for processes
• How Twitch can be used to share ideas and to inspire people for processes
• What Jasmin’s top 3 recommendations are to rethink processes

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
http://www.NewProcessLab.com/episode16

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Sign up for free at:
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