New Process Podcast – Details, episodes & analysis

#66 - In this episode, I am sharing a personal, unfiltered update recorded on holiday at Fleesensee: what happened over the past months, what worked, where I struggled — and the current learnings I’m using to move organizations toward a truly process-driven way of working. No polish, just real experience you can place in context. 

You’ll learn… 

• What has happened since the last podcast episode 
• Why I started working for Techniker Krankenkasse 
• What my learnings of the past few month are with regards to buidling a process-driven organization and rethinking processes 

I hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode66

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In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair.

Today’s Guest:

Henrik Niedieck

Henrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organizations in transforming their structures and processes using Lean methods and human-centric approaches.

Henrik’s passion for process improvement goes far beyond his consulting projects. Whether he’s optimizing aircraft maintenance, coaching leadership teams, or analyzing guest flow at a holiday resort – he always sees the world through a process lens.

He’s also a certified triathlon coach and Ironman athlete, applying the same discipline and continuous improvement mindset to sport as he does to business.

We recorded this episode during a spontaneous vacation meetup at Fleesensee – in German, on video, from a beach chair. You’ll find the video here.

The English version was translated using the AI tool HeyGen.

You’ll learn:

• Why process thinking is not just a job, but a mindset
• How Lean and classic BPM can come together to create lasting impact
• What it takes to drive change in international organizations
• How process improvement and Ironman training are surprisingly similar
• And what happens when two process nerds sit down in a beach chair to reflect on structure, flow, and process gaps – even while on vacation

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode65

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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it.

In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM. 

He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress level of their daily work, which can prevent burnout at an early stage. He also shares practical tips you can use in your work.

Today’s Guest:

Prof. Dr. Yevgen Bogodistov 

Yevgen has been a Full Professor of Strategic Management & Organizational Behavior at MCI - The Entrepreneurial School in Innsbruck, Austria, since 2021. 

Before joining MCI, he worked at the Frankfurt School of Finance and Management, the University of Applied Sciences Neu Ulm, and European-University Viadrina as a Lecturer and Postdoctoral Research Associate. 

Yevgen received his PhD in Business Administration and Management from European-University Viadrina in Frankfurt/Oder in 2014. He also holds a Master’s degree in European Studies from Viadrina University, as well as Bachelor’s and Master’s degrees in International Relations from Dnipro National University in Ukraine. 

Yevgen formerly worked as a project coordinator at the Konrad-Adenauer-Stiftung in Kyiv and between his Master’s and PhD, he built a career in a medium-sized enterprise in Ukraine, starting as an economist and ultimately serving as the Chief Operating Officer. 

You’ll learn:

• Why Yevgen did research on BPM and Burnout Prevention
• What his findings are how BPM can prevent burnout
• How he defines human-centric BPM from a scientific perspective
• What Yevgen's recommendations are to get to a more human-centric BPM approach
• What you can do to prevent burnout as a process owner/architect/manager

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode59

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Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.

In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM. 

Today’s Guest: 

Jöran Glüsen 

Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022. 

Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011. 

Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts. 

Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺 

You’ll learn: 

• What Lufthansa’s leading approach to BPM looks like
• Jöran will explain WHY they are doing it and HOW they are doing it as well as WHY it is today even more important than ever before
• He will provide an outlook into the future - where we are also talking about his takes on application of AI and Process Mining
• And besides plenty of other insights and learnings, Jöran will also share his recommendations on how to get to a more human-centric BPM approach

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode58

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#057 Let’s talk about the importance of listening to the human needs in BPM.

In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. 

As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better. 

We look at the 4 basic human needs that we need to trigger. 

But how can we use this to get people excited about process? Let us find out... 

Today’s Guests:

Leona Holzbecher 

Leona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024. 

She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. 

You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM. 

You’ll learn:

• how to apply psychological tricks to get people excited about processes
• what the four basic human needs are you have to address
• how to integrate this into your BPM approach

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode57

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#056 Let's talk about interactive management systems and why it should be given more attention.

In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. 

We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.

Today’s Guests:

Dr. Carsten Behrens

Carsten is CEO of Modell Aachen. Modell Aachen is the maker of the BPM tool Q.Wiki which I already took a closer look at in episode 19. Carsten co-founded Modell Aachen in 2009 and today, they serve more than 1,400 customers worldwide. 

Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University. 

Besides leading Modell Aachen, he also supports the German Association for Quality in various roles. 

Carsten lives in Wuppertal together with his wife and two kids. 

You’ll learn:

• What an interactive management system is
• How this helps to boost employee engagement
• What has happend in the Q.wiki world since the first interview in 2022
• What Modell Aachen has on its roadmap for the further development of Q.wiki
• What Carsten has on his radar for the future of BPM

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode56

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#055 Just two BPM nerds talking about nerdy BPM stuff

In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.

Today’s Guests:

Martin Holling

Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. 

After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. 

In parallel, he is offering his experience as a self-employed management consultant at living-processes.de. 

As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother. 

You’ll learn:

• What Martin's highlights have been since the last recording about a year ago
• What our observations on the latest developments in the BPM tool market are
• What we think about AI and BPM from a human-centric perspective
• What interesting new methods we see to rethink processes
• And a lot of other nerdy BPM stuff

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode55

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#054 Let’s get from doing to thinking!

In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle.

We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.

Today’s Guests:

Martin Hochreiter and Tobias Zucali

Martin and Tobias founded mkrz lab in 2023. mkrz lab is located in the Tabakfabrik Linz, Austria. Their mission is to get “From doing to thinking”. With mkrz lab, they also founded a hand workshop as a “making is thinking lab”, which is also named “Alternative lab for Future Skills”.

Before founding Makers Lab, Martin worked in medical informatics and automation business in various leading positions at KEBA Group. He studied Information Systems at Kepler University of Linz and is an active maker since he graduated from mechanical engineering high school.

Tobias — before founding mkrz lab — was CTO at Impact AI for about three years. Before this, he worked as UX Designer and UI Developer for various companies. He studied interior design and media art, and learned programming as an autodidact during high school. Since then, he has been involved with IT, especially in combination it with other disciplines.

You’ll learn:

• How to get from doing to thinking
• What body prototyping is and how to use it to really find answers to tough questions
• How to apply the makers methodology to the New Process Life Cycle
• How to develop a physical artifact to get people excited about your process

Learnings for New Process:

• The Maker Methodology can be applied in different phases of the New Process Life Cycle:
  Process Purpose, Process Strategy, Designing Phase, Implementation Phase, Steering Phase, Improvement Phase

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode54

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization

In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like. 

Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations face in developing a Process Culture and we dive deeper into the parallels with the New Process approach. 

Today’s Guest:

Amelie Langenstein 

Amelie just received her Master’s Degree in Data Science and Advanced Analytics from NOVA Information Management School in Lisbon. 

She wrote her master's thesis on the topic of Process Culture. 

I got to know Amelie when I was interviewed by her to provide feedback on the Process Culture Model she developed — And I immediately thought that we have to share her learnings on the New Process Podcast. 

You’ll learn:

• What Process — or BPM — Culture is
• What a Process Culture model looks like
• How Process Culture affects the success of BPM
• How to create a good Process Culture
• What key values positively influence Process Culture
• What the most difficult challenges in developing a Process Culture are
• What similarities exist with the New Process approach

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode53

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
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https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
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Sign up for free at:
NewProcessLab.com/roadmap

#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. 

Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete. 

Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the future. 

THANK YOU guys for listening to the podcast! 

You’ll learn:

• Why New Process
• What the core of New Process is
• How to get New Process to life

I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!

If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode52

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Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap

---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/

Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.

Sign up for free at:
NewProcessLab.com/roadmap