Mintel Little Conversation – Details, episodes & analysis

In today's episode, host Andrew Davidson sits down with Krista Phillips, CMO for Consumer Lending at Wells Fargo, to discuss the competitive credit card marketing landscape, including marketing to Gen Z, the role of AI in marketing, and excitement around product innovation for financial institutions. Join the conversation with one of the credit card industry's leading figures, learn what it takes to shake up the status quo and lead a brand to new heights in a fiercely competitive market.

Learn more about Mintel Comperemedia’s 2024 Financial Services Marketing Trends and download our free insight piece.

Head over to Mintel’s LinkedIn to share your take on the future of credit cards, and visit mintel.com to become a member of our free Spotlight community.

Host:

Andrew Davidson, SVP, Chief Insights Officer, Mintel Comperemedia.

Guest:

Krista Phillips, CMO for Consumer Lending, Wells Fargo.

Mintel innovation experts discuss how critical new product development is at this pivotal moment in the FMCG industry. They reveal surprising data from Mintel Global New Product Database, showing declines in innovation, and share insight into the key drivers behind the trend. Join the discussion about what successful innovation looks like and the competitive edge it offers brands. Get the experts' take on the looming threats to big brands as Mintel predicts a coming wave of innovation competition.

Learn more about The Role of Innovation in the Future of the CPG Industry and download our free insight piece.

Head over to Mintel’s LinkedIn to let us know what you think of this episode, and visit mintel.com to become a member of our free Spotlight community.

Host:

Lynn Dornblaser, Principal Consultant, Mintel Consulting.

Guest:

Jonny Forsyth, Senior Director, Mintel Food & Drink.

Timestamps:

(00:00) Introduction

(01:05) Importance of innovation in FMCG

(02:25) Decline of true innovation in the industry

(08:20) Impact of the economic downturn on innovation

(11:08) Rise of private label brands

(15:36) Need for big brands to innovate faster

(17:41) Embracing digital technology for innovation

(19:06) Understanding consumer needs and using data and AI

(21:28) Should brands focus on their core business or work on innovation

(25:47) Conclusion and key takeaways

Host Andrew Davidson is joined by technology experts Brian Benway and Jan Urbanek in a discussion about the Metaverse. Our experts shed light on the latest technological and hardware advancements and marketing strategies from Big Tech. What will it take for the Metaverse to gain mainstream popularity? Listen now to find out!

Head over to Mintel’s LinkedIn to let us know what you think of today's episode, and visit mintel.com to become a member of our free Spotlight community.

Visit the Mintel Store to explore all our technology research and buy a report today.

Host:

Andrew Davidson, SVP/Chief Insights Officer, Mintel Comperemedia.

Guests:

Brian Benway, Senior Analyst, Gaming and Entertainment, Mintel Reports US.

Jan Urbanek, Senior Analyst, Consumer Technology, Mintel Reports Germany.

As consumers look for ways to spend their time stuck at home during the pandemic, beauty routines have been a focus for some. From advancing their skincare routine to giving themselves a haircut due to closed salons, consumers have taken their beauty and personal care into their own hands. In this episode, our beauty experts in the UK discuss how consumer behaviours and purchases have changed due to the pandemic and what brands can do moving forward past the lockdown stage.

Host: Andrew McDougall (Associate Director, Global Beauty and Personal Care)

Guests: Lucy Cornford (BPC Content Manager, EMEA),

Alex Fisher (Associate Director, Beauty & Personal Care),

Margaux Caron (Global Beauty Analyst)

On this week’s episode, Mintel analysts sit down to discuss the current food and drink startup landscape. With the global pandemic creating major shifts in consumer behaviours and buying habits, is there still a focus on new experiences when it comes to food and drink or are consumers looking for familiarity and comfort - and how is that playing out across various food and drink sectors, the use of flavours and ingredients, and brand preference? There is no doubt that it is a challenging time for food and drink startups and small businesses, but there are also key opportunities in the short, medium, and long term with consumer behaviour at the core of future potential.

Host: Dana Macke (Associate Director, Mintel Reports US, Lifestyles and Leisure)

Guests: Caleb Bryant (Associate Director, Food and Drink, Mintel Reports US),

Emma Allmann (Junior Analyst, Mintel Disruptor),

Jack Duckett (Associate Director, Consumer Lifestyles, Mintel Reports UK)

How we clean and care for our homes have taken on new meanings following the COVID-19 pandemic, potentially changing behaviours forever. In this episode, Mintel household analysts discuss the 2030 Global Household Care Trends - released at the start of 2020 - specifically looking at if and how the crisis is accelerating their predictions. And, while we have them, we ask their opinions on some innovative new household care products, including a device that turns tap water into a disinfectant, self-cleaning surfaces, and a cleaning product with just nine, simple ingredients.

Host: Samantha Dover (Senior Beauty and Personal Care Analyst, Mintel Reports UK)

Guests: Jamie Rosenberg (Senior Global Analyst),

Rebecca Cullen (Senior Household Care Analyst, US),

Richard Hopping (Global Household Analyst)

The evolution of the brand-consumer relationship is gaining momentum. Brands ask a lot of consumers, who, increasingly, are demanding more in return. Following the death of George Floyd in May 2020, brands were compelled to make statements admonishing racism and supporting racial justice. However, consumers want more than words. In this episode, Mintel experts in the fields of consumer behaviour, culture, trends, and lifestyles analyse what accountability, authenticity, and honesty mean for today's brand-consumer relationship, how it evolves within cancel culture, and what brands must consider when speaking up. In a world where public image is meticulously crafted, words are good, but action is what's important. If brands can't afford to be static, but can only be reactive for so long, the question remains: what's next? [Disclaimer: This episode was recorded June 12, 20202; since then Starbucks has reversed its decision to allow employees to wear Black Lives Matter apparel.]

Host: Dana Macke (Associate Director, Mintel Reports US, Lifestyles and Leisure)

Guests: Toya Mitchell (Senior Multicultural Analyst, Mintel Reports US),

Lisa Dubina (Senior Analyst, Mintel Reports US, Culture and Identity),

Alex Milinazzo (Trends Analyst),

Jeannette Ornelas (Senior Digital Marketing Analyst, Comperemedia)

You can’t talk about the future without considering the past. On this week’s episode, Mintel experts discuss the evolution of work and share predictions for what's coming next. How have issues like technology, automation, workers' rights, diversity, the gig economy, and later retirement ages changed everything about the way we work? Are brands keeping up with the pace of change in order to meet evolving consumer needs as work and leisure time continue to blur? As more entrepreneurs enter the economy, what does that mean for the power struggle between employers and employees? Listen now to hear what our experts have to say.

Host: Andrew Davidson (SVP/Chief Insights Officer)

Guests: Lily Harder (Vice President, Comperemedia Research),

Behice Ilhan (Senior Trend Strategist and Brand Futurist),

Richard Cope (Senior Trends Consultant)

In this episode, Mintel experts from the retail, beauty, personal care, and lifestyle sectors discuss some of the trends taking shape while consumers follow stay-at-home mandates. More time at home often means more time for the things consumers have been putting off, whether that's learning a new skill or developing a more personalised skincare regime. What at-home activities are keeping consumers sane during the COVID-19 crisis? How are they prioritising their wellbeing? What trends will linger on post-pandemic? Listen now to find out what trends are shaping consumer behaviour today and what that means for brands moving forward.

Host: Dana Macke (Associate Director, Mintel Reports US, Lifestyles and Leisure)

Guests: Alexis DeSalva (Senior Research Analyst, Retail and ecommerce, Mintel Reports US),

Lauren Goodsitt (Senior Global Beauty Analyst)

In this episode, our retail experts in the US and UK discuss the trend of frictionless retail, the idea of seamless, barrier-free shopping, in both the pre- and post-COVID-19 landscape. Some retailers have gone so far as to develop technology to help consumers completely avoid certain nuisances, for example during the checkout process, in order to create a more enjoyable shopping experience. But is that one step too far, removing too much of the path to purchase that consumers don't get the same purchase satisfaction? As the global COVID-19 pandemic is currently creating an entirely new meaning of frictionless retail, what can retailers and consumers expect next? Listen now!

Host: Andrew Davidson (SVP/Chief Insights Officer)

Guests: Alexis DeSalva (Senior Research Analyst, Retail and ecommerce, Mintel Reports US),

Nick Carroll (Associate Director, Retail, Mintel Reports UK),

Diana Smith (Associate Director, Retail and Apparel, Mintel Reports US)