Making Dough Show | Restaurant Show – Details, episodes & analysis

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Making Dough Show | Restaurant Show

Business

Frequency: 1 episode/11d. Total Eps: 226

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff? These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a PROFITABLE restaurant that does not own them. Got questions? Email us at makingdoughshow@gmail.com

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Apple Podcasts

🇨🇦 Canada - marketing
05/06/2026
#83
🇨🇦 Canada - marketing
04/06/2026
#49
🇨🇦 Canada - marketing
15/11/2025
#92
🇨🇦 Canada - marketing
18/02/2025
#92
🇨🇦 Canada - marketing
17/02/2025
#54
🇩🇪 Germany - marketing
17/01/2025
#71

Spotify

No recent rankings available

Shared links between episodes and podcasts

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https://www.youtube.com/@makingdoughshow
196 shares
https://www.youtube.com/hashtag/restaurantmanagement
26 shares
https://www.youtube.com/hashtag/restaurantmarketing
26 shares

https://www.makingdoughshow.com/resources
163 shares
https://anchor.fm/makingdoughshow
64 shares
https://www.makingdoughshow.com/
59 shares

https://www.linkedin.com/in/hengamstanfield/
216 shares
https://www.linkedin.com/in/staceymarmolejo/
2 shares
https://www.linkedin.com/in/hengamstanfield
1 share

RSS feed quality and score

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RSS feed quality

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Score global : 38%

Publication history

Monthly episode publishing history over the past years.

Year

Latest published episodes

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232. Turning Complaints into Loyalty: The Art and Science of Customer Complaints

Thursday, September 5, 2024 • Duration 10:14

Download for FREE: The 37 Restaurant Systems PDF

https://mds.mykajabi.com/37-restaurant-systems

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!

https://youtu.be/J_wu4bCUC5M

Turning Complaints into Loyalty: The Art and Science of Customer Complaints.

In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers?

Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests!

🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery!

LET'S CONNECT:

SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow

SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow

CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/

#restaurant

#restaurantmanagement

#restaurantmarketing

#restaurantmanager

#makingdoughshow

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231. Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days!

Thursday, August 22, 2024 • Duration 11:55

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at

https://mds.mykajabi.com/restaurantmanagerscoresheet

Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems

https://youtu.be/OdZMuOBcGIU

Watch: 5 Menu Engineering Secrets | Boost Your Restaurant Sales

https://youtu.be/gbZWdZvxgEw

Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit

https://youtu.be/LHlAb-HOWdM

Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days!

Welcome to another insightful episode of Making Dough Show! 🍕 In this episode, we share 10 essential tips for new restaurant managers. Whether you’re transitioning to a new location, stepping into a management role for the first time, or simply looking to refine your leadership skills, these practical strategies will help you navigate new environments and build strong teams.

Key topics include:

Discover, Don’t Dictate: Learn why observation and understanding are crucial in your first weeks.

Building Genuine Relationships: Tips on connecting with your team without overwhelming them.

Mastering Procedures: The importance of diving deep into existing processes before making changes.

Vision Casting: How to inspire and motivate your team by setting clear goals.

Steady and Systematic Changes: Prioritize and implement changes that have the highest impact.

222. Boost Your Catering Sales: Top Restaurant Strategies You Need!

Thursday, May 30, 2024 • Duration 13:20

DOWNLOAD for FREE: The RESTAURANT MANAGER SCORE SHEET at https://mds.mykajabi.com/restaurantmanagerscoresheet Watch: 8 PROVEN Tips to INCREASE Your Restaurant's ONLINE ORDERS https://youtu.be/FK-RH5H4j0o Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac Boost Your Catering Sales: Top Restaurant Strategies You Need! Which would you prefer: Finding ten customers where each of them orders ten pizzas from you? Or Get one catering deal from one company that orders ten 6" pizzas at once? In today's episode of Making Dough Show, we're diving into the power of catering to boost your restaurant's sales. If you're looking to grow your catering sales, having a solid strategy is crucial. Here are seven expert tips to help you maximize your catering revenue: 1. Always Be on Time and Provide Accurate Orders: Timeliness and accuracy are non-negotiable in catering. Ensure your deliveries are prompt and correct to build trust and reliability with your clients. 2. Create a Menu Offering That Stands Out: Research to identify gaps in the market and tailor your offerings to meet those needs. Develop the best menu items, pricing, and packages that differentiate you from competitors. 3. Stay Professional: Confirm orders in advance. Initiate courtesy calls to reassure clients. Make the process easy and seamless. Follow up with clients to ensure satisfaction. Consider sending thank you cards or gifts. 4. Make It Personal: Build rapport with your clients by gathering intel about their events. Personalized service can lead to repeat business and long-term relationships. 5. Provide an Excellent Presentation: Ensure your food, packaging, and staff presentation are top-notch. First impressions matter, especially in catering. 6. Conduct Food Drops: Target businesses within a 3-5 mile radius of your restaurant. Offering samples can introduce your services to potential clients. 7. Pursue Partnerships and Long-Term Relationships: Building strong partnerships can lead to consistent catering opportunities. Focus on developing long-term relationships for sustained growth. Subscribe to the @makingdoughshow for more restaurant management and marketing strategies to help your business thrive. Don't miss out on our expert tips to elevate your restaurant's success! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: SUBSCRIBE to our Podcast: CONNECT on Linked-In: #restaurant#restaurantmanagement#restaurantmarketing #restaurantmanager#makingdoughshow

133. How to delegate tasks effectively | Restaurant Management Tips

Tuesday, May 18, 2021 • Duration 06:37

Download for FREE: Restaurant Location Assessment Guide | Free pdf download

https://mds.mykajabi.com/RestaurantLocationAssessmentGuide

Watch: Free up 2 HOURS a day | Time Management Tips 2021

https://www.youtube.com/watch?v=nZ48pvWiw80&t=20s

Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips

https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s

How to delegate effectively? As a restaurant manager, how do you delegate tasks among your team members, and how do you make it comfortably?

In this episode, I'll be giving you three tips on delegation of tasks and how you can be very comfortable asking people to do different things. Delegating work is a skill you must develop to achieve proper team task management. We know that managing a restaurant can be very stressful and overwhelming, and the key to getting things done is to delegate. Follow these three simple steps if you want to delegate effectively:

1. Help them help the team and customers.

2. Ask questions

3. Be courteous

Want to learn more about owning a profitable restaurant business and how to run a restaurant successfully? Subscribe to the Making Dough Show and get weekly tips on restaurant marketing and restaurant management! Let's make some dough!

132. Free up 2 HOURS a day | Time Management Tips 2021

Sunday, May 16, 2021 • Duration 10:08

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week

https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463

Watch: 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips

https://www.youtube.com/watch?v=HDeXS5ZXdcM&t=651s

Watch: Employee Onboarding Management Tips | How to Onboard a New Employee

https://www.youtube.com/watch?v=EWv2ixnbENw&t=42s

Watch: 4 Effective Performance Management Tips | Restaurant Management Tips

https://www.youtube.com/watch?v=ocvvL3WIu-I&t=108s

In this video, we'll see Making Dough Show's host Hengam Stanfield, presenting about the biggest time wasters and giving some time management tips during the local Chamber of Commerce luncheon meeting.

Hengam, alongside her husband, is the owner of Mattenga's Pizzeria in Schertz and O'Connor, Texas. She is a small business advocate, an electrical engineer, and an elected Chamber board chair.

Want to learn more about a profitable restaurant business and how to run a restaurant successfully? Subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management regularly! Let's make some dough!

LET'S CONNECT:

SUBSCRIBE to our YouTube Channel: ⁠https://www.youtube.com/@makingdoughshow⁠

131. 5 Restaurant Partnership Advice You Need To Know | Restaurant Management Tips

Friday, April 16, 2021 • Duration 18:58

Download for FREE: Restaurant Business Plan | Free PDF

https://mds.mykajabi.com/RestaurantBusinessPlan

WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location https://youtu.be/DuPMfT07oms

WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip https://youtu.be/vqDKh4xsUE0

Have you ever thought of a restaurant business partnership?

Today, I'm going to give you five practical tips to see if entering a restaurant business partnership is a good idea for you or not.

Our episode is brought about by an inquiry from one of our followers, John, who's asking about choosing the right business partners.

There are five things we must consider when deciding on a restaurant partnership:

- Slow down and get to know them

- Legal matters

- Clarity of each role and responsibility (written)

- Location Assessment and Profit Margin Calculation

- Set clear goals

Watch this episode and see how to pick the right business partners and how to embark on a restaurant partnership agreement.

130. Employee Onboarding Management Tips | How to Onboard a New Employee

Thursday, January 21, 2021 • Duration 07:34

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at

https://mds.mykajabi.com/restaurantmanagerscoresheet

WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips

https://youtu.be/m18Y1WMNcoU

WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management

https://youtu.be/itsHHBt8f5U

WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management

https://youtu.be/2Mvg7SBEigQ

How to improve your employee's onboarding process?

Today, I'm sharing with you some valuable employee onboarding management tips that we've been practicing in our restaurant business.

We must have a strategic process for our employee onboarding because the first few days of new hires are crucial whether they remain with the company or not.

As for our restaurant, here are some of the quick tips on how to onboard a new employee:

- Create an onboarding checklist

129. 4 Performance Management Tips | RESULTS Based Restaurant Management

Tuesday, January 12, 2021 • Duration 10:22

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at

https://mds.mykajabi.com/restaurantmanagerscoresheet

WATCH: My TOP Employee Retention Strategy | Restaurant Management Tips

https://youtu.be/m18Y1WMNcoU

WATCH: The BEST Restaurant Employee Retention Strategy | Restaurant Management

https://youtu.be/itsHHBt8f5U

WATCH: 7 Reasons Why Restaurant Employees Quit | Restaurant Management

https://youtu.be/2Mvg7SBEigQ

How do you measure performance?

Do you have a system in place for gauging the performance of your employees? How do you evaluate each of them on a monthly or quarterly basis? What are your considerations for giving them a raise? Do you have objective ways to communicate to them their performance instead of solely stating your opinion?

In our Making Dough Show episode today, I will share some smart performance management tips for establishing results-based management strategies:

Identify the 3 top metrics for each role.

Create standards and targets for those metrics

128. Should You Open a Restaurant | Restaurant Owner Tips

Season 2 · Episode 128

Thursday, December 10, 2020 • Duration 09:33

Download for FREE: Restaurant Location Assessment Guide | Free pdf download

https://mds.mykajabi.com/RestaurantLocationAssessmentGuide

WATCH: Restaurant Break-even Point in 3 MINUTES | Restaurant Owner Tip

https://youtu.be/vqDKh4xsUE0

WATCH: How to CHOOSE A RESTAURANT LOCATION | 12 tips to selecting a restaurant location

https://youtu.be/DuPMfT07oms

In today's show, we are responding to an inquiry from one of our supporters, Cintia, who would like to get a piece of advice about starting a Mexican Taco Restaurant in Florida, USA.

If you are thinking about putting up a restaurant business, with all the recent happenings in the world, one question is so hard to answer at this time: should you open a restaurant?

It is imperative to define a clear business plan if you're considering opening a new restaurant. It will include many factors, such as location, financing, customer service, marketing, people management, etc. to give your business the greatest possibilities for success.

In this episode, I will give five things to know before opening a restaurant, so better stay tuned!

Learn more about the restaurant business and how to run a restaurant successfully! Please subscribe to Making Dough Show and get tips on restaurant marketing and restaurant management weekly! Hit the notification bell so you won't miss any new episodes! Let's make some dough!

127. Taking Time Off From Your Restaurant | Restaurant Owner Tips

Season 2 · Episode 127

Tuesday, November 17, 2020 • Duration 13:12

Download for FREE: Restaurant Location Assessment Guide | Free pdf download

https://mds.mykajabi.com/RestaurantLocationAssessmentGuide

WATCH: 37 Restaurant Systems | Restaurant Owner Tips

https://youtu.be/OAHE8zfFFNs

WATCH: Restaurant Owner Tips: Q4 Priorities and Projects for a restaurant owner

https://youtu.be/acQ9SV7lOlo

WATCH: Enforce Restaurant Portion Control | Restaurant Management Tips

https://youtu.be/8FwUafK0Ikw

As a restaurant owner or manager, when was the last time you took some time off from your restaurant? How long was it?

Have you ever experienced being fully unplugged and recharged-as in not checking labor, not getting those phone calls, and not being asked for different stuff in your restaurant?

The way we measure our effectiveness as restaurant leaders is by assessing how our team performs in our absence.

If you need to be at the restaurant all the time, and everything seems to be working smoothly, there's nothing much to brag about it. Just like parenting, if you need to be there all the time for your children to behave well because they become the opposite when you're not around - that is only a reflection of how you're doing as parents.

Making Dough Show | Restaurant Show – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Making Dough Show | Restaurant Show – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Youtube99+

Other38

LinkedIn3

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Youtube99+

Other38

LinkedIn3