Love in Leadership – Details, episodes & analysis

Today’s guest is a big deal. He’s the CEO of software company Menlo Innovations and the author of two highly recommended books—Joy Inc., and Chief Joy Officer, and he joins us today to share some of the incredible insights he has gained during his impressive career. From his definition of joy at work and how he has built a very unique professional environment and culture at Menlo to the unusual interview experience at Menlo, our conversation is expansive and detailed, giving you the tools you need to adopt some of the same principles in your own leadership journey. Richard shares how he has cultivated an environment where feedback is welcomed, why he has chosen a transparent remuneration structure at Menlo, how he has set this up, and much more. Don’t miss this inspiring conversation with today’s deeply intentional and revolutionary guest. Thanks for tuning in! 

Guest Bio:

Rich Sheridan is on a mission to end human suffering in technology. As CEO and Co-Founder of Menlo Innovations, he built a workplace driven by collaboration, experimentation, and joy.

Once a fear-driven leader who micromanaged every detail, he discovered that joy at work isn’t a luxury—it’s a necessity. With a background in software and engineering (U-M BS '80, MS '82), his true passion is process, teamwork, and organizational design.

Through his books, Joy, Inc. and Chief Joy Officer, Sheridan shares Menlo’s story to help others create intentional cultures of joy. Because when joy leads, success follows.

Key Points From This Episode:

• [00:00] Welcome and introduction to this episode and a catch up with your hosts.
• [06:40] Richard Sheridan from Menlo Innovations.
• [10:31] What Menlo Innovations does.
• [15:05] Richard’s definition of bringing joy into work and how he measures it. 
• [24:59] Why the work environment that he has built at Menlo would not be suited to everyone.
• [28:24] How Menlo approaches interviews differently.
• [34:47] The rewarding, promotion, and progress process at Menlo.
• [42:25] A story of how Richard realized that Menlo has excellent gender equity.
• [47:07] Navigating hesitation around salary transparency.
• [54:20] Why Richard is not transparent about his own compensation.
• [47:07] Managing the feedback process and making it easy for others to communicate how they feel.
• [01:03:58] How to book a tour at Menlo. 

Quotes:

“We launched Menlo in June of 2001 with a crazy mission: we wanted to end human suffering in the world as it relates to technology. We’ve been doing that now for almost 24 years. It worked!” — @menloprez [0:09:33]

“I don’t think unjoyful people can make joyful results.” — @menloprez [0:16:44]

“We have an interview process where we’re actually trying to weed you in, not weed you out.” — @menloprez [0:31:06]

“Humans are incredibly adaptable when they are given clear expectations.” — @menloprez [0:33:21]

RESOURCES:

 

• [01:03:58]Menlo Innovations Tours and Workshops

FOLLOW:

Follow Richard Sheridan:

• LinkedIn
• X
• Menlo Innovations
• Joy, Inc.
• Chief Joy Officer
  
   

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

Leadership isn’t a static role. It’s a balancing act. In this heartfelt season finale of Love in Leadership, Laura and Mike reflect on the highs and challenges of leadership, personal growth, and building meaningful connections in business and life. From stories of transformative company retreats to candid reflections on maintaining work-life balance, this episode dives deep into the evolving roles leaders must play to keep organizations thriving.

Whether you're leading a team, navigating a personal leadership journey, or simply seeking insight into workplace culture, this episode offers valuable takeaways to carry into the new year and beyond. Be sure to tune in for an inspiring discussion on vision, trust, and the importance of authentic relationships in leadership!

Key Points From This Episode:

• [0:03:58] Reflections on the growth and evolution of the podcast.
• [0:06:20] Finding fulfillment and inspiration through leadership conversations.
• [0:07:57] How the LoveJoy leadership retreat property brought a long-time personal and professional dream to life for Mike.
• [0:13:07] Laura’s reflections on balance and stepping into an expanded leadership role.
• [0:15:37] Personal and professional highs and lows (or challenges) from the past year.
• [0:21:27] Why success is about so much more than being in the right place at the right time.
• [0:24:07] The significance of a frog and Mike’s hopes and aspirations for 2025.
• [0:31:22] What it means to be the leader your organization needs right now and build trust through personal connections.
• [0:35:38] Laura’s dreams for the high-performance “engine” at BIGGBY and LifeLab in 2025.
• [0:38:48] The importance of improving connections between teams and leadership structures.
• [0:41:18] How trust, communication, and genuine relationships drive effective leadership.
• [0:48:36] Looking ahead to Season 3 of Love in Leadership!

Quotes:

“It’s about finding something you're passionate about, understanding where your talents collide with that passion, [and] finding ways to grow and improve and move forward. That can happen 

to anybody.” — Laura Eich [0:21:31]

“You need to be the leader your organization needs you to be today, tomorrow, this week, this month.” — @mikejmcfall [0:32:53]

“We have – brilliant minds that have eyes on what we need them to have eyes on, solutions in mind for how to solve things, and because of – poorly-formed connections or not connecting to the right place, – it gets lost in a game of translation or telephone.” — Laura Eich [0:40:07]

“If you really, truly can build a relationship with somebody, even if you've got different views on the world, – you can learn from them. And that's the point.” — @mikejmcfall [0:48:10]

RESOURCES:

 

• [31:30]Entrepreneurial Operating System (EOS)
• [32:46] Grow by Mike McFall
• [44:57] Creating An Ecosystem feat. Tara Millburn
• [51:40] Email us with your feedback and suggestions for future guests!

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

BIGGBY Coffee feels more like a family than a typical franchise. In this live-recorded episode from the BIGGBY Nation Summit, we dive into the power of community in business. Hosts Mike McFall and Laura Eich, joined by a live audience of franchisees and staff, use the BIGGBY brand as a lens to discuss how to foster relationships and culture within a franchise network. They explore the core elements of a successful franchise system and emphasize the importance of authentic relationships for long-term success.

Laura shares her insights on the unique bonds within the BIGGBY community, while Mike opens up about his franchising journey. Together, they discuss the value of attending annual conferences, building strong community ties, and why collaborative decision-making is key to organizational success. The episode wraps up with a Q&A session where Mike and Laura address common challenges faced by franchise owners, offering solutions rooted in mutual support and mentorship. Don’t miss this insightful discussion; tune in now!

Key Points From This Episode:

• [01:02] Outline of what to expect from today’s episode in front of a live studio audience. 
• [03:21] BIGGBY Nation Summit and how building relationships leads to business success.
• [07:35] Laura and Mike talk about their biggest takeaways from this year's summit. 
• [09:41] How to approach the process of decision-making within a franchised business.
• [10:32] Hear about the progress and impact of BIGGBY's Farm-Direct Coffee program.
• [13:01] Discover the difference between the importance of self-care and community care.
• [14:23] Surprise giveaway for our live audience: LifeLab team-building kits.
• [15:30] Mike and Laura unpack the concept and power of human-centric leadership.
• [20:05] Tips and recommendations for getting your team excited for networking events.
• [25:03] Find out what makes the BIGGBY brand and culture different from its competitors.
• [29:55] Laura shares how BIGGBY has supported her in her new endeavors as a mom.
• [33:18] Mike explains the idea of fluidity in leadership and provides examples.
• [37:48] Learn about the benefits of becoming a franchisee and how to get started.

Quotes:

“When you are part of a franchise system, or at least part of what I consider to be a healthy franchise system, you've got a whole bunch of people doing the same thing you're doing day in and day out that have a vested interest in your success.” — @MikeJMcFall [0:04:02]

“[BIGGBY is] selling a coffee that improves communities.” — Laura Eich [0:12:18]

“Your organization should start with taking care of people as its basis.” — @MikeJMcFall [0:15:37]

"Aggregate time is important. I get it, but perception to me is more important."— @MikeJMcFall[0:27:16]

RESOURCES:

• [00:00]BIGGBY Nation Summit.
• [05:43] See the International Franchise Association (IFA) for more information.
• [10:03] The Disney movie Frozen 2 and the song The Next Right Thing.
• [13:18] Learn more about LifeLab and how it brings people together.
• [25:03] Other coffee franchises: Scooter's Coffee and 7 Brew.
• [28:00] Another coffee brand, Dutch Bros.

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

Welcome back to Love in Leadership! In the season two premiere, Laura and Mike dive into how BIGGBY® COFFEE is doubling down on leadership rooted in love and personal growth. They discuss recent shifts, from Mike’s return to a day-to-day focus to Laura’s expanded role that includes leading the BIGGBY COFFEE Operations team as well as the Life You Love Laboratory™, a leadership incubator designed to foster personal and professional development. Reflecting on past challenges, such as integrating external hires with BIGGBY®’s unique culture, they share how these lessons have shaped a stronger, more aligned vision for the company.

Looking ahead, Mike and Laura reveal their plans for the LoveJoy Retreat Center, designed to deepen connections and encourage leadership growth. They also share their vision for the podcast, a restorative, people-first workplace, and an exciting live podcast recording at the 2024 BIGGBY® Nation Summit, plus so much more! Packed with insights on leadership, culture, and leading with heart, this episode is not to be missed!

Key Points From This Episode:

• [00:34] Catch up with Mike and Laura: what has changed at BIGGBY® and LifeLab™.
• [09:45] Lessons for CEOs on integrating external hires with a company’s unique culture.
• [12:01] Reflections on our recent leadership retreat and why it was so great.
• [14:32] Grind and Grow: insight into Mike’s book series project and what’s to come.
• [16:58] Exciting news about the highly anticipated Love Joy Retreat Center.
• [20:48] A sneak peek of what to expect at the 2024 BIGGBY® Nation Summit!
• [28:06] The vision for Season 2 and beyond of the Love in Leadership podcast.
• [30:17] What it means to be a restorative organization that develops its employees.
• [38:19] Why a supportive, people-first workplace isn’t all sunshine and rainbows.
• [42:02] Your invitation to share the amazing business leaders you want to hear from.

Quotes:

“[The new leaders] all brought their understanding of what a culture should be – We didn't powerfully introduce them to our culture – What should have happened was – there should have been an amalgamation of all of that into something new that's even better and more powerful.” — @MikeJMcFall[0:06:26]

“It's so powerful to get people out of their norm, out of their comfort zone, and into a place where you can just be: – be a person, be together, be vulnerable, and be authentic.” — Laura Eich [0:19:51]

“[BIGGBY®’s] differentiator is going to continue to be a people-centric company, where [people are] creating your cup of coffee, greeting you at the window, probably by name, and asking about your kids – That's our biggest difference maker in the world.” —  Laura Eich [0:22:09]

“The big fantasy for [this podcast] is that we are able to compel people to be powerful in their own lives and make decisions to work for employers who are supporting them in their development.” — @MikeJMcFall[0:28:36]

“It doesn't have to be that work leaves you worse than it found you. It can leave you better than it found you.” —  Laura Eich [0:31:24]

RESOURCES:

• [13:15] Beyond High Performance: What Great Coaches Know About How the Best Get Better
• [14:32] Grind and Grow by Mike McFall
• [42:02] Email us about the business leaders you want to hear from on the podcast!

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

GUEST BIO:

Ryo Zsun is the culture maestro for the Zappos family of companies, as well as a keynote speaker and thought leader on the power of cultivating healthy workplaces. Everywhere he goes, he shares Zappos’ message of putting people first.

Links

• LinkedIn

CORE TOPICS + DETAILS:

[0:35] - Back to Work (Without the Awkwardness)

Comparing sabbatical and the end of maternity leave 

Laura discusses her return to work post-maternity leave, comparing it to her previous experience returning from sabbatical. Despite significant personal changes, including a new baby, she was happy to ease back into the company more smoothly than expected. This underscores the company's supportive culture and flexible work environment, highlighting how a strong people-first culture facilitates easier transitions for employees undergoing significant life changes.

[0:45] - Embracing Shifting Priorities

Leveraging life changes to enrich work and personal life

Laura expresses initial concerns that her shift in priorities towards her child might impact her passion and performance at work. However, her positive experience upon returning illustrates how personal changes can enrich one's professional life rather than detract from it. Embracing life's transitions and harnessing them to bring new perspectives and passion helps lift everybody around you.

[10:00] - Company Culture the Zappos Way

Exploring Zappos’ commitment to service

Ryo shares details about his multifaceted role at Zappos, including his contribution to promoting the company's unique culture and exceptional customer service. The conversation sheds light on how Zappos prioritizes being a service company as the foundation of its business model, emphasizing the importance of each employee's role in fostering this environment. The result? Every team member is an ambassador of the values that define Zappos. 

[18:00] - A Journey Through Zappos

Ryo’s journey is quintessential Zappos support

Ryo shares his personal journey at Zappos, starting as a barista and evolving into a role where he now wears multiple hats, including that of a concierge and the company's official tour guide. His story is a testament to Zappos' culture of nurturing employee growth and encouraging exploration of diverse roles within the company.

RESOURCES:

• [50:00] Build a Life You Love

FOLLOW:

Follow Ryo:

• LinkedIn

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

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In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together.

Learn more at: DetroitPodcastStudios.com

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

Bridging Visions

Workplaces, parenthood, and the quest for fulfillment

CORE TOPICS + DETAILS:

[1:49] - The Power of Visioning

Looking forward to look backward

Laura shares a personal story about how a visioning exercise led her to reconsider her stance on having children, illustrating how professional tools and exercises can profoundly influence personal life choices. This story highlights the unexpected ways in which professional development activities can spur personal revelations and lead to significant life decisions.

[9:30] - Parenting and the Workplace

How a parent and a manager align

Mike offers his perspective on parenting and workplace culture, including the evolution towards providing growth opportunities and supportive, encouraging environments in both areas. This comparison sheds light on the shift towards nurturing environments more broadly, whether in the context of raising children or fostering employee growth. When you want to be a great leader, ask yourself: what would a parent do?

[24:00] - The Ongoing Challenge of Remote Work

The new norms bring new barriers to overcome

The conversation arrives at the continued complexities and adjustments required in the era of remote work, including balancing workloads and helping employees manage their time effectively without the traditional office environment. Mike and Laura agree that we must acknowledge both the benefits and challenges of remote work, emphasizing the importance of self-care and effective work habits for holistic success.

[41:30] - Companies that Support the Individual

Getting to the heart of “Love in Leadership”

Mike shares his vision for companies to actively engage with employees' aspirations and work together to support their achievement. It’s essential to find a balance between individual responsibility and organizational support, a model where companies take a proactive role in encouraging — and actively developing — employee growth and satisfaction.

RESOURCES:

• [55:01] Build a Life You Love

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

PRODUCED BY DETROIT PODCAST STUDIOS:

In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together.

Learn more at: DetroitPodcastStudios.com

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

Start Running & Keep Running (featuring Caitlin Townsend Lamb)

Discussions on where inspiration meets discipline

GUEST BIO:

Caitlin Townsend Lamb is the Director of People Advancement and Continuous Improvement Systems at Cascade Engineering, where she has dedicated over 14 years to putting people first. Starting her journey as an executive assistant, Caitlin has gone on to play a pivotal role in developing employee engagement methods that have transformed her organization. She’s an incredible example of treating people as the focus of our organizations, not profits.

Links

• LinkedIn

CORE TOPICS + DETAILS:

[1:31] - The Power of Personal Motivation

Internal is Better than External

The team discusses their experiences and insights on the importance of understanding our unique personal motivations. Discovering what drives us is how to determine what will make us feel alive. It pushes us to pursue our goals, and it has a massive impact on our interactions with others. The discussion revolves around the idea that recognizing and nurturing our internal drives is essential for personal growth and fulfillment.

[5:09] - Discipline & Inspiration: Perfect Partners

Creativity and Structure Can Coexist

Caitlin explores the relationship between discipline and inspiration, using her experience with running as a powerful example. She suggests that inspiration can often follow the establishment of discipline, highlighting how committing to a routine, such as a consistent running habit, can lead to a deeper sense of accomplishment and connection to your goals. Too often we expect things to move in the other direction — we wait for inspiration to give us the motivation to act. In fact, it’s often the opposite.

[7:02] - Unlimited Vacation Isn’t for Everyone

Navigating the Structure and Freedom Balance

Who would ever think that an unlimited vacation policy would be a bad thing? A discussion on the unexpected challenges of an unlimited vacation policy reveals the diverse needs and motivations of employees, even when it comes to things you might not anticipate causing challenges. Caitlin recounts a memorable interaction with a team member who thrived on the structure provided by traditional vacation policies, showing how even well-intentioned policies need to be flexible and considerate of individual preferences and work styles. We have to know the people we work with before we can try to serve them.

[17:01] - Getting Proactive About Social Justice

Building an Inclusive Workplace Culture

Caitlin describes Cascade Engineering's longstanding commitment to creating an inclusive workplace by actively engaging in anti-racism work. This involves fostering open dialogues around bias, privilege, and systemic racism, with the aim of continuous learning and improvement. The initiative isn’t a one-off effort or “token” program — it’s an integral part of the company's culture. 

RESOURCES:

• [1:11:45] Build a Life You Love

FOLLOW:

Follow Caitlin Townsend Lamb:

• LinkedIn

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

PRODUCED BY DETROIT PODCAST STUDIOS:

In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together.

Learn more at: DetroitPodcastStudios.com

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

A Mission Beyond Coffee (featuring Jon Sell and Norma Pyscher) 

Two franchisees discuss leadership, legacy, and leaning on employees for wisdom

GUEST BIO: 

Jon Sell is a seasoned entrepreneur and a passionate advocate for positive workplace culture. With a background as an environmental scientist, Jon transitioned from the corporate world to become a successful franchise owner of BIGGBY® COFFEE.

LinkedIn

Norma Pyscher is an inspirational business leader and co-owner of multiple Biggby Coffee franchises. With roots in nonprofit work, particularly in supporting at-risk youth, Norma has seamlessly integrated her passion for social impact into her entrepreneurial experience. 

LinkedIn

CORE TOPICS + DETAILS: 

[51:53] - When Change Equals Growth

From previous careers to franchise ownership 

Both Jon and Norma come from unique backgrounds before their time as franchisees. Jon was an environmental scientist, while Norma worked in the nonprofit sector. They shared a commitment to meaningful work, which is what attracted them to BIGGBY® COFFEE. Their stories underscore the courage required to pivot into entrepreneurship and fulfillment found in creating positive workplaces. As Jon says, “don’t wait to make a change.” 

[32:09] - More than a Workplace

Putting employee growth and wellbeing first 

A workplace is not a family. But why can’t it feel like one a bit more often? Jon and Norma emphasized the importance of supporting their employees' growth and well-being, treating their teams like family. They highlighted the significance of providing second chances and fostering an environment where everyone feels valued. This also means setting clear expectations and encouraging personal development.

[59:28] - The Vision of Leadership

Setting new standards for workplace culture 

Jon and Norma discussed their commitment to improving workplace culture, not only in their franchises but through their example in the wider corporate landscape. By setting high standards for how employees are treated and engaged with, they hope to be positive influences for other workplaces. It’s not about the bottom line — it’s about being remembered for creating positive work environments and being willing to step up on behalf of employees.

[50:47] - Be Vulnerable First

The power of authenticity in leadership 

Norma and Jon discussed the outdated idea that leaders are meant to always appear infallible and all-knowing. Instead, they advocate for a leadership style that embraces vulnerability, encouraging open communication and authenticity within their teams. As we’ve seen time and time again, this approach fosters a deeper connection between employees and management, creating a more cohesive and supportive team dynamic.

[46:47] - When Leaders Learn from Employees

Incorporating employee feedback for lasting success 

The importance of listening to employees and incorporating their feedback into business decisions was a key theme, as it always is when it comes to BIGGBY® COFFEE.. Norma and Jon (as well as cohosts Mike and Laura) believe that great ideas can come from any level within the organization and that acknowledging and acting on employee suggestions leads to better business outcomes and a more engaged team. Better people and a better bottom line — what’s better than that?

[1:01:02] - More than Coffee

Envisioning a future in alignment with personal values Both Norma and Jon shared their aspirations for their personal and professional legacies, emphasizing the impact they hope to have beyond the success of their BIGGBY® COFFEE franchises. Norma spoke of her children, of wanting them to inherit a legacy of social and emotional intelligence, coupled with a business acumen that prioritizes people first. Jon expressed a similar thought, hoping his employees would measure future workplaces by the positive experiences they had working for him.

RESOURCES:

• [1:10] Live You Love LaboratoryTM
• [9:01] BIGGBY COFFEE Franchising®

FOLLOW: 

Follow Jon: LinkedIn 

Follow Norma: LinkedIn 

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram 

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram 

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast. 

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS: 

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization. 

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow. 

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

PRODUCED BY DETROIT PODCAST STUDIOS: 

In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson. 

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together. 

Learn more at: DetroitPodcastStudios.com

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

HR: Human Revolution (featuring Katrina Ghazarian)

Putting the human back in human resources

GUEST BIO:

Katrina Ghazarian is a dynamic CEO of Gameday HR, known for her innovative approach to human resources and workplace culture. With a background that spans from banking to HR, she brings a unique blend of practical experience and insightful leadership to her role. Katrina is recognized as one of the top HR consultants in the nation, driven by her deep passion for people and commitment to employee success. Katrina advocates for proactive change in corporate America, focusing on holistic development and the power of a positive and inclusive workplace environment.

Links

• LinkedIn
• Instagram

CORE TOPICS + DETAILS:

[0:30] - Insecurity: From College to the Job Hunt

Flipping the script on the employer-applicant relationship

Mike McFall opens the conversation by discussing his recent interaction with college students. He observes their insecurity regarding employment, noting their perception of employers as all-knowing entities. Mike remarks, "They're so insecure about the process... like the employer is this all-knowing czar." The truth, he says, is much different — employers are often trying to figure things out as they go, and in new employees they’re looking for a partner to help them do it.

[23:55] - There Is No “Traditional” Workweek

Longer hours don’t add up to better performance

Mike and the gang question the conventional 40-60 hour workweek in corporate America, proposing that optimal performance doesn't necessarily correlate with longer hours. He challenges the notion of hard work equating to actual output. We tend to assume that the people who work the hardest make the most impact, but this isn’t always the case.

[33:10] - Flexibility, Autonomy, and Joy

How work life has changed in the last decade

The team highlights how the evolution of workplace flexibility, particularly the shift towards hybrid work environments, has made the professional world much more human-friendly. Katrina emphasizes the importance of adapting to modern work demands, and how the last ten years has seen a monumental shift in flexibility of schedules and the physical places people can work and work from — though there’s still a long way to go.

[42:12] - HR as Human Growth Advocate

Putting the “human” back in “human resources”

Katrina discusses the significance of HR in facilitating not just professional but personal growth of employees. She shares her belief that love in leadership means “accepting everyone for who they are as they are now,” combining this acceptance with the ambition to be a true resource for spiritual growth for every individual at your organization.

[1:00:57] - Busting Stereotypes in HR and Business

How Katrina is helping change the game in HR

Katrina challenges the traditional perceptions and stereotypes in HR and business, particularly regarding women in leadership roles. She advocates for a more inclusive and understanding approach, saying: "You have to be a good person, which means you have got to do a lot of your inner work." This flies in the face of the profits-first, people-second approach of many companies

RESOURCES:

• [11:24] Gameday HR
• [59:52] Loving What Is, by Byron Katie
• [1:00:57] Women Who Run with the Wolves, by Clarissa Pinkola Estés
• [1:02:06] Letting Go, by David R. Hawkins

Follow Katrina Ghazarian:

• LinkedIn
• Instagram

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

PRODUCED BY DETROIT PODCAST STUDIOS:

In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together.

Learn more at: DetroitPodcastStudios.com

FOLLOW:

Follow Laura Eich:

• LinkedIn
• Facebook
• Instagram
   

Follow Mike McFall:

• Website
• LinkedIn
• Facebook
• X
• Instagram
   

Follow BIGGBY® COFFEE & LifeLabTM:

• Website
• Facebook
• X
• Instagram
• LinkedIn
• About LifeLabTM
  
   

ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

Words, Actions, and Where They Meet (featuring Alisha Beck, Jeremy DeRuiter, & Brie Roper)

A dive into the principles guiding the Life You Love LaboratoryTM

GUEST BIO:

Alisha Beck, originally from southeast Michigan, has a rich background in people-oriented roles. Starting her career at Dunkin Donuts, she transitioned to BIGGBY® COFFEE where she has held various positions at store and home office levels, including personal development mentoring, culture development, and employee coaching.

LinkedIn

Jeremy DeRuiter’s journey began as a barista at Michigan State University, leading to various roles at BIGGBY® COFFEE. With an initial ambition to become a high school teacher, he found his calling in training and operations within the company. His experience covers a broad spectrum, including training, operations, and marketing. Jeremy is now a key figure in the Life You Love LaboratoryTM, focusing on leadership development and improving workplace culture.

LinkedIn

Brie Roper made her way from a job at TGI Fridays to a significant role at BIGGBY® COFFEE. Beginning as a barista, she moved through various positions including store leadership and business coaching, and now is a part of the home office team. Brie is loved at BIGGBY® COFFEE for her enthusiasm, commitment to positive workplace culture, and her role as a people development mentor.

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CORE TOPICS + DETAILS:

[1:00] - The Power of the Words We Use

Why it’s more than just semantics

One thing that sets BIGGBY® COFFEE apart from some other organizations — and may seem at odds with its unconventional, progressive approach — is its emphasis on using the right language. As Laura says: “It’s really freaking hard to keep language straight within an organization.”

So, why does language matter? Because language shapes culture. The collective understanding and use of specific terms play a crucial role in defining the values and beliefs that underpin the organizational culture.

[13:48] - Empower Individuals, Empower Organizations

Focusing on the one elevates the many

If you want to make your organization more successful, you have to focus on making your people more successful — not as employees, but as human beings. When you develop people from a holistic perspective, helping inspire personal growth, you ultimately enhance workplace culture and create a sense of well-being that leads employees to genuinely love working for your organization.

[48:26] - Engagement: More Than a Buzzword

Why employee engagement should be a top priority for any company

Jeremy brings us back to basics with a simple, unavoidable question: “Are your people engaged, yes or no?”

This might seem like an oversimplification, but the truth is that employee engagement might just be the #1 most effective measurement of success at an organization. Why? Because engaged employees indicate a culture of trust and psychological safety, both critical for a thriving work environment.

[1:10:06] - What We Expect from Our Workplaces

It’s not 1920 — or even 2020 — anymore.

Too many companies are still trying to give their employees what people were asking for a hundred years ago — or even five years ago. But what people want now is flexibility and openness. They want reasonable work arrangements, nurturing environments, open communication, and genuinely fulfilling relationships within their organization.

Great human-centric leaders focus on giving them those things. As Mike says, “I want every employee to walk into work and demand human-centric leadership.” The goal is to transform workplace culture into one where leaders genuinely care for the well-being and development of their team members.

RESOURCES:

• [9:21] BIGGBY COFFEE Franchising®
• [10:11] Live You Love LaboratoryTM

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ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. 

PRODUCED BY DETROIT PODCAST STUDIOS:

In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.

As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown’s processes to launch today’s most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. 

Here’s to making (podcast) history together.

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ABOUT LOVE IN LEADERSHIP:

At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we’re out to prove that financial success and healthy workplace culture aren’t two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren’t miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they’re joined by guests from around the world to learn how they are fostering a culture of love and growth in the world’s most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.

Learn more at: loveinleadershippodcast.com

 

ABOUT THE HOSTS:

Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.

Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow.

Laura Eich is BIGGBY® COFFEE’s Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE’s in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.