Let Go & Lead with Maril MacDonald – Details, episodes & analysis

Margery Kraus, founder and executive chairman of APCO, reflects on 40 years of leadership. She shares how APCO grew from a small team into a global advisory firm rooted in trust, values and innovation.

Margery discusses building a culture that thrives across borders, letting go of control to develop future leaders and applying lessons from motherhood to business. She also looks ahead to what’s next, including bold thinking around education, youth opportunity and social change.

Key Takeaways:

(00:28) Leadership journeys often begin with unexpected opportunities.

(03:04) An outside perspective can lead to more creative solutions.

(09:09) Culture is easier to scale when values are shared.

(11:30) Letting go of control is part of growing a company.

(21:33) Personal life lessons can influence leadership philosophies.

(23:02) Public praise and private feedback build trust and respect.

(26:31) Being underestimated can become a strategic advantage.

(33:45) Knowing when to step back is key to long-term success.

(36:19) Major change creates space for bold new ideas.

Resources Mentioned:

Margery Kraus
https://www.linkedin.com/in/margerykraus/

APCO | LinkedIn
https://www.linkedin.com/company/apco-worldwide/

APCO | Website
https://apcoworldwide.com/

“Roots and Wings” by Margery Kraus
https://www.amazon.com/Roots-Wings-Lessons-Motherhood-Company/dp/168463024X

ABOUT LET GO & LEAD

Let Go & Lead is a leadership platform created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. Over the course of the past 14 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership.

Maril has interviewed over 140 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale.

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience—for everyone. For more than 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A 

—

Gagen MacDonald is a woman-owned, human-focused transformation consulting firm and trusted partner to the C-suite. We specialize in internal communications, employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com.

#LeadershipDevelopment #OrganizationalChange #CorporateCulture #EmployeeEngagement

To survive over the long term, businesses must constantly innovate and transform. All too often, however, forces inside companies stifle this change.

Greg Larkin has built a career as an internal disruptor. In his view, anyone who seeks to innovate from within, to transform a legacy company, naturally comes into contact with obstructionists — with people who, for different reasons, act as barriers to change. Larkin has identified five key obstructionist archetypes, and he has a playbook of strategies for overcoming each one of them. He talks with Maril about his career journey; about his leadership community for disruptive executives, Pinstripes & Punks, and what it means to be a business punk; and ultimately, about why pushing against the norm, attempting to drive change and being a “punk” is an act of love, not an act of war, for a business.  

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change.

Over the course of the past 14 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 140 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For more than 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

—  

Gagen MacDonald is a woman-owned, human-focused transformation consulting firm and trusted partner to the C-suite. We specialize in internal communications, employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

For researcher, professor and author Zach Mercurio, “mattering” is not a new buzz word: it’s a primal human survival instinct embedded in our brains from 6 million years of programming, and something businesses need to take very seriously. Zach is an expert in what makes work meaningful, and to him, the facts are clear: Meaningfulness is not developed through a program or initiative — it’s developed and maintained through human interactions. He and Maril discuss why it’s so important for people to know that they’re significant to others; why often, we blame humans for problems that are actually the fault of bad processes and systems; why your organizational purpose needs to be rooted in truth; why so much of Zach’s work involves taking the intuitive, common-sense ideas of natural leaders and trying to make them common practice.

Learn about:

6:39 Why people problems are often system problems

9:26 Creating environments where people matter

15:16 The difference between having purpose and being purposeful

25:07 How to create a meaningful purpose

28:06 Why mattering is as important as belonging

35:40 How leaders impact employee mattering

41:10 How invisible leaders transform organizations

45:20 Becoming a better leader by changing how you see people

— 

Zach Mercurio, Ph.D. works with individuals and organizations around the world to forge purposeful leaders who cultivate more meaning, motivation, well-being, and performance. He is a positive leadership and organizations researcher and Honorary Fellow of Psychology in the Center for Meaning and Purpose at Colorado State University. He is also the author of “The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose.” His research has been awarded by the Association for Talent Development and The Academy of Management and he contributes regularly to international media outlets.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at  http://www.gagenmacdonald.com. 

Ann Powell, Vice President and Chief Human Resources Officer at Bristol Myers Squibb, talks with Maril about her leadership journey. The culture of “radical inclusivity” Powell has shepherded at BMS has allowed the company to continuously and successfully transform the past several years, and Powell has learned a lot through the work. She and Maril discuss the evolution of HR from an administrative function to a strategic business function; why Powell sees storytelling as an absolutely critical skill for HR leaders; and what BMS is doing to promote workforce wellbeing — a topic that Powell believes will become a powerful competitive advantage and differentiator for the businesses that choose to prioritize it.

Learn about:

4:33 The evolution of culture and HR

11:43 Merging data and storytelling for impact

20:33 Building a radically inclusive culture

27:25 Creating an ecosystem for inclusivity

— 

Ann M. Powell is the global head of Human Resources for Bristol Myers Squibb. She is deeply committed to driving the company’s global capabilities in talent management, culture and organizational effectiveness while enabling an empowered workforce. She also currently serves as the executive sponsor of the Living Life Better company wellness program.

Ann partners across the company to foster an energized workforce and radically inclusive culture, where individuals are encouraged to exceed their potential and make innovative contributions for BMS patients and the global communities in which they live and work.

Ann’s expertise includes executive compensation, shaping culture, talent development, change management, team effectiveness, inclusion, diversity, learning design and delivery, talent attraction, labor relations, mergers and acquisitions, divestitures and start-ups.

With a career spanning both international and domestic assignments, Ann has worked within the oil/gas, chemical and pharmaceutical industries, including Chevron, Dow and Wyeth Pharmaceuticals. Prior to joining Bristol Myers Squibb in 2013, Ann was the chief human resources officer for Shire Pharmaceuticals.

Ann earned a bachelor’s degree from Iowa State University and a master’s degree in labor and industrial relations from the University of Minnesota.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

Leadership expert, Harvard Business School Senior Lecturer and bestselling author of Friendly Fire Scott A. Snook discusses what he’s learned over his time in the military and academia about what it takes to lead. Snook, a decorated veteran and victim of friendly fire himself, studies these incidents of tragedy as a way to make sense of — and ultimately prevent — organizational dysfunction. Among other things, they discuss why every leadership program should cover “followership” and the art of managing up; how leaders fundamentally cannot control outcomes, and can only shift the odds; the importance of finding the right balance between high challenge and high support; and why ultimately, what leaders need most is self-awareness and self-acceptance — or, in other words, to be both socially intelligent and secure.

Learn about:

11:42 How Scott describes leadership

14:13 The deep connection between leadership and “followership”

19:00 The organizational lessons from a “friendly fire” incident

23:45 Why your core values are so critical for leaders

28:58 The worst attribute in a leader

29:52 The intersection of high performance, high support and high challenge

38:22 Scott’s summary lessons for leaders

— 

Scott A. Snook graduated with honors from West Point, earning the Royal Society of Arts Award for the most outstanding overall cadet in his class. Following graduation, he was commissioned in the US Army Corps of Engineers, where he served in various command and staff positions for over 22 years, earning the rank of Colonel before retiring in 2002. He has led soldiers in combat. Among his military decorations are the Legion of Merit, Bronze Star, Purple Heart and Master Parachutist badge. He has an MBA from the Harvard Business School, where he graduated with High Distinction as a Baker Scholar. Dr. Snook earned his Ph.D. from Harvard University in Organizational Behavior, winning the Sage-Louis Pondy Best Dissertation Award from the Academy of Management for his study of the Friendly Fire Shootdown in Northern Iraq. Until July of 2002, Colonel Snook served as an Academy Professor in the Behavioral Sciences and Leadership Department at the United States Military Academy. He also directed West Point's Center for Leadership and Organizations Research as well as its joint Master's Program in Leader Development.

Scott's passion is to help others live more "meaning-full" lives. More specifically, he is interested in unpacking and understanding transformational leader (human) development experiences --how to make the most out of life's curriculum, as well as how to create high-leverage/high-impact interventions to accelerate the growth of leaders.

Professor Snook's book Friendly Fire was selected by the Academy of Management to receive the 2002 Terry Award as the most influential book on managerial thinking published during the past two years. He has also co-authored a book that explores the role of "common sense" in leadership titled, Practical Intelligence in Everyday Life (2000) and co-edited The Handbook for Teaching Leadership: Knowing, Doing, and Being (2011). Most recently, he co-authored The Discover Your True North Fieldbook (2015), which is the primary text for “Authentic Leader Development,” the popular MBA elective he has taught for over 10 years. Professor Snook has shared his leadership insights in formal executive education programs at Harvard and with numerous corporate audiences around the world.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

In this episode of Let Go & Lead, Maril talks with bestselling author, world-class coach and CEO and Co-Founder of Disruption Advisors Whitney Johnson. After a successful career on Wall Street, Whitney had an epiphany: she wanted to apply the immense knowledge she’d gained from modeling and analyzing stock performance to see if the same rules could be applied to people. Over a wide-ranging conversation around disruption, Whitney speaks to the power of personal disruption; explains her S-curve model, which she uses to better understand how individuals change and grow; and walks through the seven accelerants of productive disruption. At Gagen MacDonald, we believe that transformation starts within, and Whitney’s work deeply reinforces the idea: to change an organization, you need to start by changing yourself.

Learn about:

7:07 Defining the S-curve of learning

10:30 The seven accelerants of personal disruption

14:37 How to disrupt yourself

21:07 How to deal with change detractors

26:22 Tackling current workforce disruptions

33:32 How the energy of disruption accelerates change

— 

Whitney Johnson, CEO and Co-Founder of Disruption Advisors, is a world-class coach, globally recognized thought leader, author, keynote speaker and consultant helping organizations operationalize a high-growth mindset in their leaders and teams. 

Whitney is the WSJ, USA Today, and Amazon bestselling author of Smart Growth: How to Grow Your People to Grow Your Company (Harvard Business Press, 2022). She shares her passion for personal disruption, helping individuals transform their lives, careers, teams and companies through her keynote addresses; her popular podcast Disrupt Yourself; lectures at Harvard Business School’s Corporate Learning; the award-winning books How to Build an A Team, Disrupt Yourself and Dare, Dream, Do; and frequent article contributions to the Harvard Business Review and MIT Sloan Management Review. Whitney is ranked a top talent coach by Marshall Goldsmith 100 Coaches, recognized by Thinkers50 as one of the top 10 leading business thinkers in the world and named Inc.’s 200 Female Founders of 2023. She is co-founder of the Disruptive Innovation Fund with Clayton Christensen, and a former award-winning stock analyst on Wall Street. She now applies her understanding of momentum and growth in stocks to people. 

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

In this episode of Let Go & Lead, Maril talks with bestselling author and lauded employee engagement expert Mark Crowley. Over 25 years, Crowley drove unprecedented success as a leader in the financial services industry by focusing on a simple but powerful idea: when human beings thrive, organizations thrive as well. He and Maril discuss the unprecedented opportunity leaders have right now to reinvent how we lead and manage people by focusing more on how we make people feel. When leaders trust in human connection and give people more emotional support, they allow themselves to set higher expectations, as well — driving well-being, engagement, retention and broader organizational success. With confidence gained from personal experience, Mark is passionate that any organization can see these business gains by leading in this manner.

Learn about:

3:30 The four keys to leading from the heart

23:33 Learning from cows about leading with love

27:55 The science of leading from the heart

31:04 Leading from the heart in a hybrid working world

36:36 The power of gratitude

43:08 Five qualities of good leaders

— 

Mark C. Crowley is an award-winning pioneer in human-centered leadership. He is the bestselling author of Lead From The Heart: Transformational Leadership for the 21st Century and the host of the podcast Lead From The Heart. Over 25 years as a leader in the financial services industry, Mark drove record-breaking sales and profitability performance by focusing on emotional connection and people-first leadership. His experiences — as well as a growing body of scientific research — convinced him that the most successful way of motivating human beings in the workplace is to positively affect their hearts. Today, he speaks to global audiences and consults with companies around the idea that humans are not as rational as we think we are, and that changing how managers make employees feel is the best way to inspire organizational excellence.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

In this episode of Let Go & Lead, Maril talks with lauded author, scholar and Harvard Business School professor Amy Edmondson, whose pioneering research into psychological safety has massively impacted the world of work. Amy breaks down what psychological safety is, what it isn’t and three key things leaders need to do to foster it.

Over a ranging conversation, she and Maril discuss the immense importance of leaders in the middle; why leaders need to maintain a beginner’s mind; and why psychological safety — or, as Amy defines it, “permission for candor” — must be balanced with a commitment to excellence for an organization to succeed.

Learn about: 

3:30 How to build a learning organization

7:03 Creating an environment of psychological safety

12:56 The changing dynamics of modern teams

20:23 Key misconceptions about psychological safety

22:51 Fostering psychological safety in uncertain times

32:32 The science of “Failing Well”

37:55 What leaders need to let go of

— 

Amy C. Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School, a chair established to support the study of human interactions that lead to successful enterprises contributing to societal betterment.

Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011 and most recently ranked #1 in 2021. She also received the Breakthrough Idea Award in 2019 and the Talent Award in 2017 from the organization. She focuses her research on teaming, psychological safety and organizational learning, and her articles have been published in various academic and management outlets, including Administrative Science Quarterly, Academy of Management Journal, Harvard Business Review and California Management Review.

Her book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (Wiley), published in 2019, has been translated into 15 languages. Edmondson's upcoming book, Right Kind of Wrong: The Science of Failing Well (Atria), offers a framework for wise thinking, discussion and practice of failure, utilizing human fallibility as a tool for personal and organizational growth. The release date is set for September 5, 2023. 

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

In this episode of Let Go & Lead, Maril talks with Sylvia Burwell, the 15th president of American University. She shares the leadership principles that have guided her through an impressive and wide-ranging leadership career — from serving as U.S. Secretary of Health and Human Services during the Obama administration to Chief Operating Officer at Bill & Melinda Gates Foundation to her current role as the first woman to lead American University.

Sylvia and Maril discuss the importance, for a leader, of creating a leadership team that doesn’t look like you, with true diversity of perspective; of being a calm, optimistic presence during crisis; and of taking it on yourself to “see around the corner” as a leader — to ensure your energy goes more toward anticipating the future than preserving the past.  

Learn about:

10:55 Three critical leadership principles

12:01 The key elements of great teams

14:52 How inclusion creates excellence

22:10 The role of community to build alignment

27:44 The role of emotions in decision-making

33:50 What leaders need to let go of

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Sylvia M. Burwell is American University's 15th president and the first woman to serve as president. A visionary leader with experience in the public and private sectors, President Burwell brings to American University a commitment to education and research, the ability to manage large and complex organizations, and experience helping to advance solutions to some of the world's most pressing challenges. Burwell joined AU on June 1, 2017.

Burwell has held two cabinet positions in the United States government. She served as the 22nd secretary of the US Department of Health and Human Services from 2014 to 2017. During her tenure, she managed a trillion-dollar department that includes the National Institutes of Health, Centers for Disease Control and Prevention, Food and Drug Administration, and the Medicaid and Medicare programs; oversaw the successful implementation of the Affordable Care Act; and led the department’s responses to the Ebola and Zika outbreaks. Before that, she served as the director of the Office of Management and Budget, working with Congress to negotiate a two-year budget deal following the 2013 government shutdown. In both roles she was known as a leader who worked successfully across the aisle and focused on delivering results for the American people.

Her additional government experience is extensive and includes roles as deputy director of the Office of Management and Budget, deputy chief of staff to the president, chief of staff to the secretary of the Treasury, and special assistant to the director of the National Economic Council.

Burwell has held leadership positions at two of the largest foundations in the world. She served 11 years at the Bill and Melinda Gates Foundation, including roles as the chief operating officer and president of the Global Development Program. She then served as president of the Walmart Foundation and ran its global Women’s Economic Empowerment efforts. Her private sector experience includes service on the Board of Directors of MetLife.

She earned a bachelor’s degree in Government from Harvard University and a BA in Philosophy, Politics and Economics from the University of Oxford as a Rhodes Scholar.

A second-generation Greek American, Burwell is a native of Hinton, West Virginia. She and her husband Stephen Burwell are the parents of two young children.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

Stitcher: https://www.stitcher.com/show/let-go-lead  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com. 

In this episode of Let Go & Lead, Maril talks with Wendy Short Bartie, Senior Vice President & Chief of Staff to the CEO at Bristol Myers Squibb. The gift for leadership that has made Wendy such a fast riser in the pharmaceutical industry, since leaving her original legal career, shines throughout this vibrant conversation.

They discuss Wendy’s journey as a leader, and how her focus has shifted, over time, from practicing leadership to preparing others to be great leaders; why empathy has a lot to do with understanding gaps between intention and impact; and the crucial role of the leader as “air traffic controller” — the person who actively creates space for a diversity of perspectives and opinions — during meetings.

Learn about:

4:58 Building a leadership legacy in an organization

8:32 Leading using the skill of influence

9:16 The power of listening

11:09 The power to S.P.E.A.K. like a leader

16:09 Mentoring and growing great leaders

19:34: The power of an “I Love Me” letter

23:36 The critical leadership art of meeting management

26:04 Being attentive on mental health

36:32 Teambuilding in a hybrid/remote environment

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Wendy Short Bartie is the Senior Vice President and Head of US Oncology.  In this capacity, Wendy is responsible for leading the strategy and operations for solid tumor program in the US market. 

A compassionate and strategic leader, her career journey has taken many turns, but her path has always been clear – the commitment to help people - first as a lawyer/public defender, and then as a pharmaceutical industry professional, continuing to act as a voice for those with unmet needs and unequal access.

Prior to joining BMS, Wendy was Vice President and Head of Commercial Operations for US Oncology at Merck.  In this capacity, Wendy was responsible for leading the Sales, Key Accounts, Market Access, Pricing and Policy organizations within the US Business Unit.  Previously, Wendy served as Associate Vice-President of Global Marketing for Genitourinary Cancers (GU), including renal cell carcinoma, prostate cancer and bladder cancer and as the Global Disease Lead for Women’s Cancer.  Prior to joining Merck, Wendy held a range of commercial roles with increasing responsibility in sales, business analytics and marketing in cardiovascular neuroscience, osteoporosis, lung cancer, supportive care and chronic myeloid leukemia at various companies including Novartis, Heron Therapeutics, Johnson and Johnson, Pharmacia and Abbott Labs.  

Prior to her career in pharma, Wendy was a Public Defender in Washington, DC and Bronx, New York.

Wendy received her Bachelor of Arts from Clark Atlanta University and her Juris Doctor from Loyola University Chicago, School of Law.  

Wendy is an HBA Rising Star and was recognized by HBA as a Luminary in 2020.

Wendy’s favorite hobbies include painting and reading.  When Wendy isn’t working, painting and reading, she is serving as Vice President for the Greater Essex County Chapter of Jack and Jill Incorporated and doing philanthropic work to limit the digital divide for children without access to personal computers or internet.

Wendy, her husband, Jared, an attorney, and her daughter, Madison, and the family dog, Joy reside in West Orange, New Jersey.

ABOUT LET GO & LEAD

Let Go & Lead is a leadership community created by Maril MacDonald, founder and CEO of Gagen MacDonald. Maril brings together provocateurs, pioneers, thought leaders and those leading the conversation around culture, transformation and change. 

Over the course of the past 12 years, Let Go & Lead has existed in many forms, from video interviews to resource guides to its current iteration as a podcast. At its core, it remains a place where people can access a diversity of perspectives on interdisciplinary approaches to leadership. Maril is also working on a book incorporating these insights gathered over the past several years from global leaders and change makers.  

Maril has interviewed over 120 leaders — from business to academia and nonprofits to the arts — through the years. In each conversation, from personal anecdotes to ground-breaking scientific analysis, she has probed the lessons learned in leadership. From these conversations, the Let Go & Lead framework has emerged. It is both a personal and organizational resource that aims to serve the individual leader or leadership at scale. 

ABOUT GAGEN MACDONALD

At Gagen MacDonald, we are dedicated to helping organizations navigate the human struggle of change. We are a people-focused consulting firm and our passion is improving the employee experience — for everyone. For almost 25 years, we have been working with companies to create clarity from chaos by uniting employees across all levels around a single vision so they can achieve results and realize their future.

We have been a pioneer in bringing humanity to strategy execution, leading in areas such as organizational communication, culture, leadership, and employee engagement. Our Vision is to lift all humanity by transforming the companies that transform the world.

Full episodes also available on:  

Apple Podcasts: https://podcasts.apple.com/us/podcast/let-go-lead-with-maril-macdonald/id1454869525  

Spotify: https://open.spotify.com/show/5Gaf7JXOckZMtkpsMtnjAj?si=WZjZkvfLTX2T4eaeB1PO2A  

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9sZXRnb2xlYWQubGlic3luLmNvbS9yc3M  

Stitcher: https://www.stitcher.com/show/let-go-lead  

—  

Gagen MacDonald is a strategy execution consulting firm that specializes in employee engagement, culture change and leadership development. Learn more at http://www.gagenmacdonald.com.