ITOps, DevOps, AIOps - All Things Ops – Details, episodes & analysis

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ITOps, DevOps, AIOps - All Things Ops

Elias Voelker

Technology

Business

Frequency: 1 episode/21d. Total Eps: 52

The “ITOps, DevOps, AIOps - All Things Ops” podcast is dedicated to operating and managing modern large-scale IT infrastructures. If you want to learn best practices from other Leaders in IT operations, this show is for you. Each episode features an interview with a senior IT executive or Thought Leader, discussing topics like: 1. How to manage the increasing complexity of hybrid IT infrastructures 2. How to effectively leverage automation to “do more with less” 3. Getting the most out of monitoring and observability for hybrid IT infrastructures 4. Managing ITOps and DevOps teams

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🇫🇷 France - technology
25/05/2025
#94

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https://www.linkedin.com/in/eliasvoelker/
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Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian

Season 1 · Episode 52

Tuesday, April 15, 2025 • Duration 37:24

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?

In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.

You’ll learn:

1. The difference between SOPs and MOPs—and why both matter for automation
2. How to tackle observability across hybrid cloud and on-prem environments
3. Where AI fits (and fails) in reliability engineering today
4. Why end-to-end visibility is still an unsolved challenge
5. What it takes to build a more inclusive reliability engineering culture

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Get in touch with Divya on LinkedIn: https://www.linkedin.com/in/divya-veerapandian-89410525/

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About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

___________

Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/

Thanks to our friends at SAWOO for producing this episode with us!

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Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola

Season 1 · Episode 51

Tuesday, March 25, 2025 • Duration 45:36

For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect.

In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, and combats shadow IT—all while defending against cyber threats from nation-states. She also reveals how “Infrastructure Days” drive efficiency, why documentation is a game-changer, and what IT leaders can do to build more diverse, resilient teams.

You'll learn:

1. How Amnesty navigates IT security threats from hostile state actors
2. The strategy behind “Infrastructure Days” and why they work
3. How to rein in shadow IT when vendors offer free software
4. The keys to optimizing cloud costs—without cutting corners
5. What IT leaders can do to attract and retain diverse talent

___________

Get in touch with Lydia on LinkedIn: https://www.linkedin.com/in/lydiamn/

___________

About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

___________

Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KGhttps://stroeme.com/https://compost-rec.com/Thanks to our friends at for producing this episode with us!

Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll

Season 1 · Episode 42

Tuesday, September 17, 2024 • Duration 41:12

Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about.

In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF USA, shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into why cybersecurity is more than just keeping the lights on, how purpose-driven work changes the stakes, and the strategies he employs to manage cybersecurity on a tight nonprofit budget.

You'll learn:

1. Why cybersecurity should be your top priority—and how to make it happen on any budget
2. The critical importance of end-user awareness in defending against cyber threats
3. The challenges of transitioning to cloud-based operations and how to navigate them
4. Why the idea of a ‘single pane of glass’ in IT tools might be a myth—and what to do instead
5. How purpose-driven IT work differs from the corporate world and why it matters

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Get in touch with Andrew Nuxoll on LinkedIn: https://www.linkedin.com/in/nuxoll/

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Details about UNICEF USA:
Website: https://www.unicefusa.org/
Industry: Non-profit Organization
Company size: 201-500 employees
Headquarters: New York, New York
Founded: 1947

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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with or email .___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros

Season 1 · Episode 41

Tuesday, September 3, 2024 • Duration 01:08:42

How can universities navigate the complexities of service delivery while pursuing growth and innovation?

Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being.

You'll hear practical insights on:

1. Key differences between ITSM and ESM
2. The Importance of starting with collaboration and coalition-building
3. How to streamline complex service requests with a unified approach
4. The importance of balancing innovation and standardization in IT operations
5. Effective methods for motivating IT teams
6. Selecting IT tools and maintaining flexibility

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Get in touch with Mark Katsouros on LinkedIn: https://www.linkedin.com/in/katsouros/

___________

Details about Duquesne University:
Website: https://www.duq.edu/
Industry: Higher Education
Company size: 1,001-5,000 employees
Student body: 8,000-10,000 students (undergrad & grad)
Headquarters: Pittsburgh, PA
Founded: 1878

___________

About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with or email podcast@checkmk.com.___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep. 40 - Service Management in IT and Beyond - with Martijn Adams

Season 1 · Episode 40

Tuesday, July 16, 2024 • Duration 51:40

Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.

This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.

You'll learn:

1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices

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Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/

___________

Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010

___________

About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via or email .___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia

Season 1 · Episode 39

Tuesday, June 25, 2024 • Duration 41:31

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company.

In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company.

You'll learn:

1. How to balance immediate operational needs with long-term growth strategies
2. The challenges and solutions of managing a globally distributed team
3. The importance of fostering a culture of security and compliance
4. Effective communication strategies for rapidly growing teams
5. How to leverage compliance certifications to win enterprise clients

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Get in touch with Joe on LinkedIn: https://www.linkedin.com/in/josephauriliajr/

___________

About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.

Get in touch with Elias via LinkedIn or email podcast@checkmk.com.

___________

Podcast Music:

Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu

Season 1 · Episode 38

Monday, June 10, 2024 • Duration 56:05

Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry.

In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory roles, and discover how IT challenges remain consistent across industries. Paul emphasizes the importance of connecting with people, attending and speaking at events, and transitioning from reactive to proactive IT management. Listen in for Paul's perspectives on open-source versus closed-source technologies, the benefits of a cloud-first approach, and the art of public speaking and moderating panels.

You'll learn:

1. The strategic benefits of interim management versus advisory roles
2. Similarities and differences between IT challenges across industries
3. The importance of transparency and credibility in IT
4. How to effectively transition from reactive to proactive IT management
5. The pros and cons of open source versus closed source technologies

Get in touch with Paul on LinkedIn: https://www.linkedin.com/in/paultotherescue/

Elias' blog and TED Talk recommendation:
Wait But Why by Tim Urban | https://waitbutwhy.com/
Tim Urban TED talk | https://www.youtube.com/watch?v=arj7oStGLkU&ab_channel=TED

___________

About the host Elias Voelker:
Elias is the VP for North America at . He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with via LinkedIn or email .___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley

Season 1 · Episode 37

Tuesday, May 21, 2024 • Duration 48:14

The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows?

In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into practical AI applications in the present, its promising future in IT operations and SRE, and the crucial lessons from his transition from military operations to tech leadership — highlighting parallels that provide unique insights into crisis management and strategic planning.

You'll learn:

1. How AI is currently enhancing IT Ops efficiency
2. Predictions for AI's future role in SRE
3. Similarities between military combat and incident response
4. Ways to mitigate stress and burnout
5. What tech companies can learn from the military

___________

Get in touch with Nate on LinkedIn: https://www.linkedin.com/in/nathanial-smalley-b9a1a621/

Or send him an email: nate@transposit.com

___________

Details about Transposit:
Website: https://www.transposit.com/
Industry: Software Development
Size: 11-50 employees
Year: 2016

___________

About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via or email .___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell

Season 1 · Episode 36

Tuesday, March 26, 2024 • Duration 43:30

Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like.

In this episode, Lee Caswell, SVP of Product and Solutions Marketing at Nutanix, introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking into a single system to reduce complexity and improve scalability. Reflecting on his tenure at VMware, Caswell also offers insights into VMware's current state post-Broadcom acquisition and its future in the virtualization and cloud market, as well as how businesses often find themselves with inefficiently organized multi-cloud setups and what they can do about it.

You'll learn:

1. What is a hyper-converged infrastructure?
2. How to deal with 'accidental hybrid multi-cloud environments'
3. How the VMWare acquisition is affecting the enterprise IT world
4. Trends in Kubernetes and container security

___________

About Lee:
Lee is the Nutanix SVP for Product and Solutions Marketing. Lee is well-known for accelerating the adoption of new technologies and came to Nutanix from VMware where he was VP Product Marketing. Lee has extensive leadership experience in the storage, flash and virtualization markets including past executive roles at NetApp, Fusion-IO, and Adaptec. Lee started his career at General Electric and holds a bachelor’s degree from Carleton College and a Master of Business Administration degree from Dartmouth College.

Get in touch with Lee Caswell on LinkedIn: https://www.linkedin.com/in/leecaswell/

___________

Details about Nutanix:
Website: Industry: Software DevelopmentSize: 5,001-10,000 employeesYear: 2009___________About the host :Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.Get in touch with Elias via or email .___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG ___________Thanks to our friends at for producing this episode with us!

Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford

Season 1 · Episode 35

Sunday, March 10, 2024 • Duration 45:13

Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations?

In this episode, Dalarie is joined by Jason Ford, CEO and CISO at Steel Patriot Partners, who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cybersecurity days to the cutting-edge advancements in cloud computing and AI, Jason guides us through the critical shifts and strategies that are shaping the future of IT for businesses of all shapes and sizes.

You'll learn:

1. The transformative journey of cybersecurity practices
2. Strategic cloud computing moves for modern businesses
3. How AI is revolutionizing cybersecurity and IT operations
4. Navigating risk management in the digital age
5. Practical advice for IT leaders to stay ahead

___________

Get in touch with Jason Ford on LinkedIn: https://www.linkedin.com/in/jason-ford-5ab206/

___________

Details about Steel Patriot Partners:
Website: https://www.steelpatriotpartners.com/
Industry: Computer and Network Security
Size: 11-50 employees
Year: 2019

___________

About the host Dalarie Gonzales:
Dalarie, Brand Ambassador at Checkmk, is a seasoned sales professional with 10+ years of experience spanning hospitality, event management, and technology. A natural conversationalist, she's excited to engage with IT industry leaders, bringing her diverse expertise and genuine charm to every interaction. When not closing deals, you'll find her enjoying the outdoors with her Golden Retriever, Bo. Get in touch with Dalarie Gonzales on LinkedIn: ___________Podcast Music:Music by Ströme, used by permission‚Panta Rhei‘ written by Mario Schoenhofer(c)+p 2022, Compost Medien GmbH & Co KG Thanks to our friends at for producing this episode with us!

ITOps, DevOps, AIOps - All Things Ops – Details, episodes & analysis

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ITOps, DevOps, AIOps - All Things Ops – Details, episodes & analysis

Podcast details

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