In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.

Connect with Ari:

Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/

Zingerman's: https://www.zingermanscommunity.com/

Email: ari@zingermans.com

Ari's Article on Servant Leadership:

https://www.zingtrain.com/article/servant-leadership/

Previous interview on the show with Ari:

https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/

https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

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Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.

Connect with Paulo:

https://www.linkedin.com/in/paulo-de-tarso-65734527/

https://www.youtube.com/watch?v=uUmywITsbwk

https://www.instagram.com/paulodetarso24

twitter.com/paulodetarso24

Book:

"Setting The Table" by Danny Meyer

https://uk.bookshop.org/a/8596/9780462099255

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!

Links:

https://loveletterstochefs.com

https://www.ishoorajamohan.com/

http://www.instagram.com/loveletterstochefs/

https://www.linkedin.com/in/ishwariya-rajamohan/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional ways of learning in school and the early parts of his career. 

This was a fascinating conversation where John shares their company philosophy of “Help One Help Many”, how we learn better together, and how we can find knowledge and learning from everywhere, and hospitality brands like Pizza Pilgrims have leveraged learning.

Links:

John Mason’s LinkedIn: https://uk.linkedin.com/in/masonjohn 

Sideways: https://sideways.ai/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings. 

Tune in to this episode as we explore how Snapfix can assist the operations team in gaining greater visibility and completing tasks more quickly and effectively. We also touch on keeping technology features simple, the power of communicating through a universal language, making space for mistakes, and celebrating the unsung heroes of hospitality: housekeeping teams. 

Links:

Snapfix: https://snapfix.com/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090 

 Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS solutions helps companies around the world in the hospitality, retail, transportation, higher education, government, healthcare, and eCommerce industries.

This is a fascinating episode as it affects us all. We take a deep dive into what cyber security is – and why it is important for the C-suite to be heavily involved in this and what the impact can be if you get hacked. We also delve into Mathieu’s Five Pillars of Security framework, what to train your staff, and what to be aware of when collecting sensitive data.

Links:

‘The Cyber Elephant In The Boardroom’ by Mathieu Gorge: https://www.amazon.co.uk/dp/1950863417

VigiTrust: https://vigitrust.com/ 

Mathieu Gorge’s website: https://mathieugorge.com/ 

Mathieu Gorge’s LinkedIn: https://ie.linkedin.com/in/mgorge 

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in the 21st Century.

I truly enjoyed this reflective conversation as we explored tapping into your own leadership style. Tune in to this episode as we discuss redefining what we mean by ‘authority’, what it means to trust yourself, what we can learn from Myles’ own coaching style and some great books that have had a huge influence on his success.  

Links:

‘Effective Modern Coaching’ by Myles Downey: https://www.amazon.co.uk/dp/190779476X

‘Effective Coaching’ by Myles Downey: https://www.amazon.co.uk/Effective-Modern-Coaching-Myles-Downey/dp/190779476X/ 

‘Enabling Genius – a mindset for success in the 21st Century’ by Myles Downey: https://www.amazon.co.uk/dp/1910649538 

‘Inner Game of Tennis’ by Timothy Gallwey: https://www.amazon.co.uk/dp/1447288505/

‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/ 

‘Mindset’ by Dr Carol Dweck: https://www.amazon.co.uk/dp/147213995X/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey. 

Tune in to this episode as Simon shares some practical tips on how you can boost profitability – from upselling, simple menu changes and keeping consistent. He also shares some common myths about cutting costs, as well as the major challenges hospitality is facing right now, and what to consider for Q1 2023.

Links:

Simon’s LinkedIn: https://uk.linkedin.com/in/simon-elliott-profithound 

Profit Hound: https://www.profithound.co.uk/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give & Get Employer Branding’. 

In this conversation, Bryan and I discuss how to make your brand stand out, shape your reputation, and bring clarity to your proposition as an employer. We also discuss the power of communicating challenges and adversity, considering your company's ‘citizenship’, and having a strong, simple employee value proposition.

Links:

‘Getting Goosebumps’ by Bryan Adams and Dave Hazlehurst: https://www.amazon.co.uk/dp/0993022154

‘Give & Get Employer Branding’ by Bryan Adams and Charlotte Marshall: https://www.amazon.co.uk/gp/product/B084ZCJWTJ/ 

Ph.Creative: https://www.ph-creative.com/

‘Peak’ by Chip Conley: https://www.amazon.co.uk/dp/0787988618 

‘Black Box Thinking’ by Matthew Syed: https://www.amazon.co.uk/dp/1473613779 

‘A Ride of a Lifetime’ by Bob Iger

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.

It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders. 

Links:

Loreca: https://loreca.be/ 

Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

You don’t need Kim Kardashian or Joe Wicks to promote your business – but micro-level independent influencers who resonate with your audience. Nibble was launched in 2021 to make influencer marketing simple and quick for restaurants and influencers. The platform connects brands with the right local influencers to get more customers through the door. Today we’re joined by co-founder Michael Radley to discuss why all hospitality brands need to leverage this marketing channel – and where to get started. 

Tune in to this conversation as we explore having a list of blunders, why business owners need to keep Instagram and TikTok front of mind, how to market niche products and some of the common obstacles and misconceptions that stop brands from working with influencers. 

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/  

Yorkshire Burrito: https://www.yorkshireburrito.com/ 

Humble Crumble: https://www.humble-crumble.com/  

JoliaApp: https://joliapp.com/

Nibble on Instagram: https://www.instagram.com/nibbleapp/ 

Nibble on TikTok: https://www.tiktok.com/@nibbleapp

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today I am joined by a fellow Scandinavian, Annica Wainwright, to talk about her business 2Forks, and how she has been able to elevate her business and brand through copywriting. 2Forks offers copywriting, content strategy and consultancy services. They help restaurants and brands connect with consumers through engaging food and drink content. 

It was great speaking with Annica in person in the Brighton studio. In this episode, Annica talks about the core principles of persuasion, how she trains people to write their own copy, collaborating with clients, her ‘magic two-question survey’, and what developments in tech she’s excited to see. 

Links

‘Influence: Science and Practice’ by Robert Cialdini: https://www.amazon.co.uk/dp/0205609996

The Food Marketing Club: https://www.facebook.com/groups/foodmarketingclub/ 

2Forks: https://www.2forks.co.uk/ 

Annica’s LinkedIn: https://www.linkedin.com/in/annicawainwright/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Join the second part of my conversation with Bo Burlingham – the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

In this part of the interview, Bo continues to share his research process for writing ‘Small Giants’. We also talk about having a business ‘mojo’ or ‘magnetism’, how we can apply his timeless knowledge to the current world, making space for innovation, and why he is researching more into  ‘evergreen’ businesses.

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

The Small Giants Community: https://smallgiants.org/ 

The Small Giants Leadership Academy: https://smallgiants.org/leadership-academy/ 

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC 

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ 

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

‘Great By Choice’ by Jim Collins: https://www.amazon.com/dp/0062120999

Clayton Christensen: https://claytonchristensen.com/

‘BE 2.0’ by Jim Collins and William Lazier: https://www.amazon.com/dp/0399564233/

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

#181 Bo Burlingham, Author of Small Giants – PART ONE: https://www.hospitalitymavericks.com/181-bo-burlingham-co-author-on-the-great-game-of-business-part-one/ 

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Join us as we delve into a compelling conversation with Eve, the founder of Well Grounded, a charity that creates local employment opportunities within the specialty coffee industry. Discover the challenges and triumphs of training over a thousand individuals, how Well Grounded is making a lasting impact on the lives of its graduates, and the importance of creating a supportive and inclusive culture in organizations. Learn about Eve's personal journey, the organization's ambitious future goals, and how they aim to transform the coffee industry through education, mentorship, and community engagement.

Links:

https://www.linkedin.com/in/eve-wagg-8577561b/

https://www.wellgrounded.org/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Bo Burlingham’s work has had a huge impact on my work at Hospitality Mavericks. He is the author of notable books such as ‘Small Giants’ and ‘The Great Game of Business’. Currently a contributor to Forbes, Bo previously worked at Inc. magazine for over 30 years as senior editor, executive editor, and editor at large.

It’s a great honour to have Bo on the show. This interview will be shared with you in two parts – join me in part one as we delve into his early days of writing, working with Jack Stack’s revolutionary system of Open-Book Management, what inspired Bo to write ‘The Great Game of Business’, and so much more.

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

‘Small Giants’ by Bo Burlingham: https://www.amazon.com/gp/product/B010N18JVC 

‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 

‘Finishing Big’ by Bo Burlingham: https://www.amazon.com/gp/product/B00FZCJQVC/ 

Union Square Hospitality Group: https://www.ushg.com/

‘Setting the Table’ by Danny Meyer: https://www.amazon.com/dp/0060742763

Zingerman’s: https://www.zingermans.com/

The Coolest Small Company in America | Inc.com: https://www.inc.com/magazine/20030101/25036.html

#180 The Six Tenets of Agile Hospitality: https://www.hospitalitymavericks.com/180-the-six-tenets-of-agile-hospitality/

Hospitality and The Infinite Game #007: Small Giants: https://www.hospitalitymavericks.com/hospitality-and-the-infinite-game-007-small-giants/

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

This week's episode takes a different turn – the spotlight is on myself with my amazing co-author Nicole Antonio Gadsdon from BananaPepper HR, hosted by the great John Porter of ShielPorter Communications. In this special episode, we unpack our whitepaper ‘Six Tenets of Agile Hospitality: 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’. 

It took more than 12 months of research and writing, plus the team's combined experience and we have hugely appreciated all your great feedback since we released this paper in September. Tune in to this interview as we unpack the key takeaways from this whitepaper, what holds businesses back from growing, and why you need to give yourself the gift of time to reflect. Get your access to the whitepaper in the link below. 

Links:

Get your FREE copy of the white paper of ‘The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality’: https://www.bizimply.com/resources/the-6-tenets-of-hospitality/ 

From Fragile to Agile: How to Navigate the New Era of Hospitality: https://www.bizimply.com/blog/navigate-the-new-era-of-hospitality/ 

#77 Nicole Antonio-Gadsdon, Founder of Banana Pepper HR, on leading with care: https://www.hospitalitymavericks.com/77-nicole-antonio-gadsdon-founder-of-banana-pepper-hr-on-leading-with-care/ 

#84 Jeremiah Tower, the Father of American Cuisine, on the Creative Force: https://www.hospitalitymavericks.com/84-jeremiah-tower-the-father-of-american-cuisine-on-the-creative-force/ 

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace: https://www.hospitalitymavericks.com/154-david-dressler-founder-of-quiet-advisory-on-creating-a-soulful-workplace/ 

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing: https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership: https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/ 

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan: https://www.hospitalitymavericks.com/134-david-lockwood-md-of-neals-yard-dairy-on-having-a-10-year-plan/

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Pix Ashworth is the founder of sustainable bath and body brand land&water, and the Director of Watergate Bay Hotel in Cornwall. They’re in the process of obtaining their B Corp accreditation, so I had to have Pix on the show to explore how they’re building a sustainable brand and how they have developed a solid company culture.  

In this episode, Pix shares her unusual entry into hospitality, leveraging the advantages of being a small brand, her philosophy on handling challenges, and why we all need to play the long-term game with culture. 

Links:

B Corp: https://www.bcorporation.net/en-us/ 

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good: https://www.hospitalitymavericks.com/160-paul-hargreaves-founder-and-ceo-at-cotswold-fayre-on-b-corps-and-being-a-force-for-good/

Independent Hotel Show: https://www.independenthotelshow.co.uk/ 

land&water: https://land-and-water.co.uk/

Watergate Bay Hotel: https://www.watergatebay.co.uk/ 

Pix’s LinkedIn: https://www.linkedin.com/in/pix-ashworth-456a053b/ 

Pix’s Instagram: https://www.instagram.com/pixashworth/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at podcast@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Thiago Luz Togni is rallying a movement trying to get the government to consider 2-year visas for EU citizens in the UK’s hospitality sector. I’m delighted to have him on the show to find out how he is campaigning for change with a petition which requires 100,000+ signatures. Thiago is also the General Manager at Temper, a barbecue and steak restaurant which specialises in whole animal open fire cooking.

In this conversation, we explore the impact of having EU hospitality workers helping our businesses, how to communicate to the younger generation, the long-term investment in training, Thaigo’s experience of working on the frontline… and why you shouldn’t overpromise. 

Links:

Petition: Allow EU nationals to come to the UK to work in hospitality for up to 2 Years: https://petition.parliament.uk/petitions/621932 

Connect with Thiago on LinkedIn: https://www.linkedin.com/in/thiago-l-74405a111/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Respect, collaboration and listening are some of the key attributes of the culture at Sightline Hospitality. It’s a third-party management company that redefines hotel management and has supported its employees “like a family” over the pandemic. The company’s President, Kirk Pederson, joins me to share how their business is refining and redefining hospitality through its strong employee culture.

Catch some of Kirk’s sound advice when it comes to building an environment that leaves his staff feeling respected, trusted and empowered. We also touch on throwback brands, how to grow through word-of-mouth, what it’s like operating as a third party, and how you can make your own “work family”.

Links:

‘Good To Great’ by Jim Collins: https://www.amazon.com/dp/0066620996 

175 Nisha Katona, Founder and CEO at Mowgli, on Big Plans for Small Businesses: https://www.hospitalitymavericks.com/175-nisha-katona-founder-and-ceo-at-mowgli-on-big-plans-for-small-businesses/ 

Sightline Hospitality: https://sightlinehospitality.com/

Kirk’s LinkedIn: https://www.linkedin.com/in/kirk-pederson-828357b7/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

Cocoa Runners are the home of the world's finest craft chocolate, working with over 100 makers from all over the world, providing 750 bars through a monthly discovery service, individual bar sales and distribution services for small batch, single estate, craft chocolate. Today we are joined by the remarkable founder of this company, Spencer Hyman, who is on a mission to bring you the world’s best single-estate chocolate.

Spencer reveals the negative and positive environmental and social impacts of chocolate production – and how Cocoa Runners are championing the positive side.

We also explore why you need to hear the ‘snap’ from a chocolate bar, radical transparency, overcoming the impulse-buying culture, the ‘Salted Caramel Trick’... and we get to try some chocolate on the show. 

Links:

‘Cocoa’ by Kristy Leissle: https://www.amazon.co.uk/dp/1509513175/

‘Smellosophy’ by A. S. Barwich: https://www.amazon.co.uk/dp/0674983696/ 

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/B00E327SVA/ 

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough: https://www.hospitalitymavericks.com/169-shawn-askinosie-founder-and-ceo-of-askinosie-chocolate-on-whats-enough/ 

Cocoa Runners: https://cocoarunners.com/ 

Spencer’s LinkedIn: https://www.linkedin.com/in/spencerhyman/ 

Get 25% off any subscription or virtual tasting on https://cocoarunners.com/ with the promo code: HMCR25 

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

It was a true joy to have Mowgli Street Food founder Nisha Katona back on Hospitality Mavericks. Her restaurant is all about how Indians eat at home and on their streets, and it is one of the Top 100 companies to work for in the UK. This time round we catch up on how her life and business have been since covid.

In this episode, Nisha discusses how running a small restaurant can still make ambitious plans for the environment and be a reputable employer in the industry. We also explore the differences between being a CEO and a founder, her strategy for high retention rates, doing her own social media – and why she gets outside no matter the weather.

Links:

#29: Enriching Lives With Mowgli's Nisha Katona, Founder of Mowgli Street Food

#169 Shawn Askinosie, Founder and CEO of Askinosie Chocolate, on What’s Enough

‘Stillness Is The Key’ by Ryan Holiday

Mowgli Street Food Website

Mowgli Street Food Instagram

Mowgli Street Food Facebook

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

There is no doubt that ‘Culture’ is a hot topic in business. But what even is it? How do you change a culture? How long does it take to change? In this episode David quizzes Michael with these questions (and many more).

We review the ultimate equation of ‘Beliefs x Behaviour = Culture’. Whether you’re a company of one or 100,000 – culture exists in every business, so you need to know whether your culture is built by neglect or conscious intent. Tune in to this episode as we discuss rewarding good behaviour, performance culture, and some examples of amazing companies that have stood by their culture.  

Resources mentioned:

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#144 Monika Linton, Founder of Brindisa, on Open-Book Management

The Last Dance | Netflix

Zingerman’s

Brindisa Kitchens

Honest Burgers

Pizza Pilgrims

‘Good To Great’ by Jim Collins

Hospitality and The Infinite Game #009: Net Positive

Hospitality and The Infinite Game #001: Long-term Thinking

Twelve Natural Laws Of Building A Great Business

‘The Culture Code’ by Daniel Coyle

‘The Service Profit Chain’ by W. Earl Sasser Jr., Leonard Schlesinger and James Heskett

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com 

David’s Email: david@objectspaceplace.com 

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ 

We have been recording this from a brand new podcast suite at Plus X Innovation Hub on Lewes Road in Brighton. This place is an awesome seven-storey Innovation Hub for creative and innovative entrepreneurs. It’s got media suites for creating content like podcasts, it’s got maker workshops for prototyping including a 3D printing farm, plus it’s got plenty of co-working and office space. They’ve also just launched an Innovation support programme for businesses called BRITE which you can check out at www.briteinnovation.co.uk.

Earlier this year, I had a fascinating conversation with the CEO at Lead Different, Dave Oakley, about ‘Good To Great’ by Jim Collins. In this episode, Dave returns to the show to delve deeper into this seminal book, and reflect on how it can help you attract and retain great talent. Dave shares how to get talent right by using the ‘Talent Matrix’ and what we can do to build a great company.

Tune in to this episode as we talk about the role of responsibility, asking good questions, Dave’s Talent Matrix, collective success, and how to bring the principles of ‘Good To Great’ to reality. We also touch on how to best reread this impactful text so you can best leverage its key insights. 

Links:

‘Good To Great’ by Jim Collins

#141 Dave Oakley, CEO at DOC Inc., on Going From Good to Great

Dave’s LinkedIn 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

📚 Get your FREE copy of the white paper: "The Six Tenets of Agile Hospitality - 6 Tenets Every Leader Needs to Survive and Thrive in the New Era of Hospitality here

I had the great pleasure to be joined by two great guests from Escapism Bar Group – Head of Learning and Development, Flynn Byrne, and Managing Director, Grant Dexter. It was fascinating to learn from the nightlife industry – a sector that hasn’t been fully covered on the show yet. Escapism Bar Group was founded in 2004 by husband and wife team Phil and Mel Harrison. Since the opening of their first bar Mean Eyed Cat, they have gone on to open seven other unique bars which all offer something totally different in Leeds, UK. 

Flynn and Grant talk about how they have bounced back from lockdown and what they have done to ensure they create a working palace that people love and support. Tune in to learn more about creating experiences through great culture, American hospitality, training from the bottom-up, and creating a strong group of brands.

Links:

#167 Dan Simons, Co-Owner and CEO of Farmers Restaurant Group, on Slowing Down To Go Deeper

Escapism Bar Group

Flynn’s LinkedIn

Grant’s LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

This episode features an in-depth discussion with Adi, co-founder of Growyze, a company dedicated to helping hospitality businesses streamline their operations through innovative technology. Adi shares their journey, from initial experiences in hospitality to the creation of Growyze alongside her sister Kati. We delve into the key challenges faced by hospitality businesses, such as stock taking, loss prevention, and process optimization, and how Growyze is addressing these with customer-centric solutions. Adi emphasizes the importance of building systems that drive efficiency, sustainability, and ultimately profitability, while also highlighting the personal resilience and focus required to build a successful business. The episode provides valuable insights into the role of technology in simplifying complex operations and fostering better decision-making in the hospitality industry.

Links:

https://www.linkedin.com/in/a-hristova/

https://www.growyze.com/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Today’s guest has gone through an incredible entrepreneurial journey, which includes having bought a hotel on an island, and how he is trying to find a way to ensure we change the world positively through business. Giles Fuchs is the Founder and CEO at Burgh Island Hotel, as well as Office Space in Town and Gunner Cocktails.

Burgh Island Hotel is a unique Art Deco hotel on its own private island in South Devon. With notable past guests including Winston Churchill, The Beatles and Agatha Christie – Giles took on the exciting challenge of restoring its reputation and service excellence when he became co-owner in 2018. In this episode, we explore how he’s pledging to be net zero, supporting the local community – and some of the key challenges he has faced with transforming a company’s culture. 

Links:

‘Speed & Scale’ by John Doerr

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

Burgh Island

Office Space in Town

Gunner Cocktails

Connect with Giles on LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

How do you have a story and a brand that talks to people's hearts? Find out how from Sophia Ahamed, the Principal at Monograph&Co – a Design Agency based in Vancouver, Canada. They produce compelling brand identities, publications, product packaging and digital experiences for clientele both locally and internationally. She is a Designer and Artist with over a decade of experience building brands and crafting design-specific pieces for the hospitality, food and beverage, and retail sectors

It was fascinating to learn how storytelling bleeds into all parts of a business. Tune in as we discuss behavioural theory, how good storytelling helps retain your employees, why ‘bespoke’ is now an expectation, finding your voice as an introvert, and life lessons from the Stoics. 

Links:

‘Stillness Is the Key’ by Ryan Holiday

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#113 Carlijn Postma, Founder of The Post, on Binge Marketing

‘Meditations’ by Marcus Aurelius

‘The Alchemist’ by Paulo Coelho

Monograph&Co

Monograph&Co’s Instagram

Sophia’s Instagram

Sophia’s LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

I’m super excited to have Rachael Nemeth, CEO and Co-founder of Opus, on today’s episode. Opus is a training platform designed for businesses with a deskless workforce that helps more than 300 businesses boost their training on the frontline. It was fascinating to learn more about Rachael’s background in operations from hospitality where she worked with some great brands like Danny Meyer's Union Square Hospitality. 

In this episode we explore more about the training platform, and how it delivers mobile-first learning through chat-based microtraining. We also chat about building your own skill portfolio, addressing some of the common challenges with training frontline staff, and why you need to develop a strong onboarding experience.  

Links:

#160 Paul Hargreaves, Founder and CEO at Cotswold Fayre, on B Corps and Being a Force For Good

#73 David Klaasen, Founder of Talent 4 Performance, on Self-Leadership

Opus Training

Rachael’s LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Shawn Askinosie left a successful career as a criminal defense lawyer to start a bean-to-bar chocolate business – Askinosie Chocolate. It is a small batch direct trade chocolate maker in Missouri, sourcing 100% of their cocoa beans directly from farmers. Shawn’s commitment to fairness, sustainability, minimal environmental impact, and community enhancement is undeniable. 

It was great catching up with Shawn to learn more about his work ethic and advice on leading purpose-driven initiatives. Tune in to learn more about the dangers of the ‘cult’ of goodness, the sufficiency economy, reversing the inequality train in the cocoa supply chain, how he is open about the company’s finances with his employees – and baking in monasteries.

Links:

‘Meaningful Work’ by Shawn Askinosie

Askinosie Chocolate

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today we are joined by the co-founder of a mission-driven fashion brand Thumbprint, as well as Strategy and Brand Consultant for a number of great hospitality brands – Edward Francis. We explore how Ed and his co-founder Evgenia Baydikova have launched a fashion brand that, from the outset, is helping the world become a better place. Thumbprint Apparel breaks the mold of the fashion industry, by building a business around the people who make your clothes: young women from low income communities in India, initially in south Mumbai.

Tune in to this episode as Edward talks candidly about running a founder-led business, making space for experimentation, dealing with the complexity of the supply chain, and how he is intentionally living a simpler life.  

Links:

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

#161 Mats Lederhausen, Founder and CEO at Be-Cause, on Impactful Capitalism

#150 Carly Trisk-Grove, Co-Creator of OPOP, on On How Restaurants Catalyze Change

Ed’s Instagram

Ed’s LinkedIn

Thumbprint Apparel

Thumbprint Apparel – IndieGoGo

Thumbprint Apparel’s Instagram

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today’s guest, Dan Simons, co-created and co-owns Farmers Restaurant Group, which includes seven restaurants in DC, Maryland, Virginia, and Pennsylvania, including Founding Farmers, Farmers Fishers Bakers, Farmers & Distillers, and their distillery, Founding Spirits. The company supports over 1,500 employees and continues to grow. Dan blogs regularly @Dan Simons Says about restaurants and hospitality, personal productivity and time management, developing partnerships and brands and environmental issues.

Tune in to this episode to learn more about how Dan has built a business as a force for good. We talk about unbundling the supply chain, how their capital is aligned with the business in every way, teaching personal productivity – and how to make space for undistracted time and daydreaming. 

Links:

The Founding Farmers

#163 Ari Weinzweig, CEO of Zingerman's Community of Businesses, on Visioning and the Myth of the One Thing

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

‘How To Break Up With Your Phone’ by Catherine Price

DanSimonsSays.com

FarmersRestaurantGroup.com

FB @DanSimonsSays

Instagram @DanSimonsSays

Twitter @DanSimonsSays

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Want to build a brand that people rave about? Dan Nash is the founder of SixEight, an agency that helps food brands turn their customers into a cult of superfans. As a Brand Strategist, it’s Dan’s mission to make food brands become a force for good, behave more like humans and generate the same intense love as the best brands in the world. He works with brands like Dishoom, Flat Iron, and Tonkotsu who have a story worth fighting for.

We talk about how you tell and scale your story so it has a huge impact now and in the future on your brand and sales. We also discuss building local connections, the power of naivety, creating a manifesto, Anthony Bourdain – and his previous life as a digital nomad in Thailand.

Links:

Omsom

Hiut Denim

Liquid Death Water

#20 Your Brand as Your Promise With Cliff Ettridge, Partner at The Team

Connect with Dan on LinkedIn

SixEight

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Many companies are communicating 30 - 40 years out of date. But by bringing more emotion and humanness to your language, your company’s values and ‘soul’ can be brought to the center stage. To learn more about telling stories, I am joined by Anthony Tasgal – Trainer, Author, Speaker, Strategist and Lecturer.  

In this conversation, Tas talks candidly about what drew him to the art of storytelling and what we can learn from some of the great masters of communication like Pericles and Nelson Mandela. We also explore the power of personality, the problems with business cliches and jargon, the ‘Pratfall’ Effect, and some of his practical tricks of storytelling that you can start with today.

Links:

‘The Inspiratorium’ by Anthony Tasgal

‘InCitations’ by Anthony Tasgal

‘The Storytelling Workbook’ by Anthony Tasgal

‘The War Against Cliche’ by Martin Amis

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Home Grown Cub

‘Into the Woods’ book by John Yorke

‘Nudge’ by Richard Thaler and Cass Sunstein

‘Thinking, Fast and Slow’ by Daniel Kahneman

#113 Carlijn Postma, Founder of The Post, on Binge Marketing]

Connect with Tas on LinkedIn

Harness the power of storytelling to transform your communications – Guardian Masterclass

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

As you know, I’m a big fan of checklists, so it was great having a like-minded guest on today’s show – Tommy Yionoulis – to explore all things Operations Management and ticking things off your list. Tommy is the founder of OpsAnalitica, a platform that helps operators manage their daily operations and identify issues in their businesses, so they can address these before they escalate elsewhere in the business. 

Join us as we discuss how to avoid “business death by a thousand mistakes”, what is a data-driven checklist, why Operations Management is (and needs to be) the next big thing – and Tommy’s stint in standup comedy.

Links:

‘The Checklist Manifesto’ by Atul Gawande

#6: 'Only the Innovative Will Survive' With Joe Cripps, Co-founder and MD at Trail

OpsAnalitica 

Connect with Tommy Yionoulis on LinkedIn

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Joining me on the show for the second time is Ari Weinzweig, the co-founder of Zingerman's Community of Businesses.

You have probably heard me reference Zingerman’s on the show about how they are true trailblazers when it comes to building a business that make sound financial results as well as a positive impact on people, society and the planet.

Ari has written a range of books and pamphlets including ‘The Guide to Good Leading Series - Part 1, 2, 3 & 4’ – and today we will be diving into the book and their experiences in how they continue to build such a great company.  

This conversation will give you great guidance on how to build a great business for the long-term. We also discuss the communities Ari has been formed by, his freewriting process for visioning, and why we need to stop chasing after ‘The One Thing’. 

Links:

‘The Alchemist’ by Paul Coelho

Pamphlet – The Story of Visioning at Zingerman's

Pamphlet – Twelve Natural Laws Of Building A Great Business

The Guide to Good Leading Series - Part 1, 2, 3 & 4

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

#134 David Lockwood, MD of Neal's Yard Dairy, on Having a 10-year Plan

Zingerman's Community of Businesses

Email Ari: ari@zingermans.com 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Michael welcomes Erik Bruun Bindslev to discuss the imperative transformation of food systems for a sustainable future. The conversation delves into Erik’s personal journey from global commodity shipping to pioneering organic and regenerative food practices. Highlighting the extensive impact of industrial farming on biodiversity and climate, Erik emphasizes the crucial role of finance in enabling large-scale agricultural change. The discussion expands to practical steps for individuals and businesses, particularly within hospitality, to drive this transition. Amidst daunting statistics, Erik exudes hopeful pragmatism, advocating for collaborative efforts, innovative thinking, and leading with kindness to face global challenges.

Links:

https://www.linkedin.com/in/erikbruunbindslev/

https://www.regenerateam.com/home

https://www.merika.uk/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Peter Georgiou is the Founder and CEO of Supper, a platform which delivers exceptional food in London, from quality casual to Michelin starred, straight to your home or office by their custom-built fleet. They are now known as the luxury delivery company of choice for London’s finest restaurants and retailers. The idea started with a poor restaurant delivery experience one night with a friend, and Peter realised he could bring his previous expertise and insight to offer a better solution to the growing delivery sector. 

In this episode, we reflect on what Peter has learnt since he launched the business seven years ago. We explore what makes the most amazing delivery process, and how Peter is handling the impact of wage inflation and leveraging the power of being a small and nimble business.

Links:

Hospitality Rising Movement

#125 Toby Savill, Co-Founder and CEO at Foodstuff, on Food Delivery with a Conscience

Supper London

Supper London App for iOS

Supper London App for Android

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

With over 30 years of innovating and leading, Mats Lederhausen has a strong belief and commitment to a more long term and more impactful capitalism. Born in Sweden, Mats began his career with McDonald's and worked for The Boston Consulting Group. Now based in the US, he is now the CEO and Founder of Be-Cause, a platform for investing and building businesses with a purpose bigger than their products.

I am a huge fan of his weekly blog and newsletter called In Pursuit of Elevation, which is a great source of inspiration for a more balanced, open and human public conversation. In this episode, we explore the need to work with a shared set of beliefs, the role of hospitality in society, plant-forward diets and what we can learn from Mats’ framework of ‘think big, start small, scale fast’.

Links:

‘Sapiens: A Brief History of Humankind’ by Yuval Harari

‘Good To Great’ by Jim Collins

JimCollins.com

#154 David Dressler, Founder of Quiet Advisory, on Creating a Soulful Workplace

In Pursuit of Elevation – Newsletter

Be-Cause

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Paul Hargreaves is the CEO at Cotswold Fayre and Flourish, and author of two inspirational books – ‘Forces for Good’ and ‘The Fourth Bottom Line’. As a B Corp Ambassador, he often speaks to leaders who want to change the world through better business. It was powerful to learn more about his personal and professional journey that’s taken him to where he is today. 

Paul joins me today to share what we can learn from his businesses – they are great examples of how you can build a financially sound business and make a positive impact on the world. We also explore the B Corp movement, insights from his books, and why we need to stop more and be less ‘productive’  

Links:

BCorp

‘Long Walk to Freedom’ by Nelson Mandela

‘Good To Great’ by Jim Collins

Paul Hargreaves’ LinkedIn

PaulHargreaves.co.uk 

Hospitality and The Infinite Game #009: Net Positive

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

What does winning look like for you this year? Today’s guest, Matt Rolfe, invites you to reflect on how you can work on yourself before you work on your team. Through his leadership coaching, Matt helps hospitality leaders and leadership teams achieve the results they want and deserve. His latest book, ‘You Can't Do It Alone: Focusing on People to Scale, Develop, and Lead Your Restaurant’, is a great read with some great insights about navigating the post-pandemic world. 

What stood out to me from this conversation was the power of clarity from asking the right questions. We also discussed who should invest in leadership training, identifying your goals with leadership development, his 4:30am ‘me-time’ routine, and how to stay relevant. 

Links:

‘You Can’t Do It Alone’ by Matt Rolfe

‘Atomic Habits’ by James Clear

‘Five Dysfunctions of a Team’ by Patrick Lencioni

‘The Advantage’ by Patrick Lencioni

‘Think and Grow Rich’ by Napoleon Hill

‘Good to Great’ by Jim Collins

‘Beyond Entrepreneurship 2.0’ by Jim Collins

#95 Ally Gordon, Coach and Mentor, on Your Belief System

MattRolfe.com

Matt Rolfe’s LinkedIn 

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Creating a green and equal world needs to be a mission for all companies, not a side project. But it’s a courageous mission that can feel overwhelming, so there is a great book that can give you that much-needed direction –‘Net Positive: How Courageous Companies Thrive by Giving More Than They Take’ by Andrew S. Winston (Consultant on corporate strategy) and Paul Polman (ex-Unilever CEO). The authors show business leaders how to take on humanity's greatest and most urgent challenges—climate change and inequality—and build a thriving business as a result.

In this episode, we sat down in the studio to unpack some key insights from the book, as well as how businesses can create positive byproducts, celebrate the mini revolutions, understand your business ecosystem, and the legacy of nurturing great talent… so when they leave they are better off and can continue serving the world.

Resources mentioned:

‘Net Positive’ by Andrew S. Winston and Paul Polman

‘Donut Economics’ by Kate Raworth

Hospitality and The Infinite Game #002: Doughnut Economics

#114 Ari Weinzweig, Co-Founder of Zingerman's, on Self-Leadership

Timor-Leste Food Lab

‘Good To Great’ by Jim Collins

Get in touch:

Michael’s Email: michael@hospitalitymavericks.com 

David’s Email: david@objectspaceplace.com 

Michael’s LinkedIn: https://www.linkedin.com/in/michaeltingsager/

David’s LinkedIn: https://www.linkedin.com/in/davidchenery-sustainablehospitalitydesign/ 

Our guest today shares how hospitality is at the foundation of many great businesses. James Geier is the Founder and President of 555 International, an interior design and specialty manufacturing firm. With over 40 years in launching and running businesses, it was never his original intention to even own his own business, so it was refreshing to learn more about his mentoring approach to leadership.

A big theme from our conversation is about hospitality entrepreneurship, and how he is developing a program on this at The Freeman School of Business at Tulane University in New Orleans. Hit ‘play’ to learn more about finding a great mentor, what we can learn from member’s clubs, why James is bullish about the future – why you need to read the world atlas. 

mentor. 

Links:

‘The Alchemist’ by Peter Coehlo

#127 Barry O’Reilly, Co-Founder of Nobody Studios, on How to Unlearn 

James Geier’s LinkedIn

555.com

Marvin’s Food and Fuel

Morgan's on Fulton

Cody Steakhouse

The Freeman School of Business at Tulane University

Andrew "AJ" Brooks

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

I’m super excited to speak with Thom Elliot co-founder of Pizza Pilgrims, who makes authentic Neapolitan pizzas in Central London and beyond. Pizza Pilgrims started life in 2011, after Thom and James drove a three-wheeled Piaggio Ape back from Italy on a 6 week ‘Pizza Pilgrimage’ of discovery to learn everything there is to know about pizza.

I love their latest venture, the Pizza Academy, which is designed to inspire young people to choose hospitality as a career and be a center of excellence for all things pizza.

Thom gives us a deep dive into their purpose, leadership philosophy, culture, why pizza and happiness and how they are very connected, their approach to managing and developing people, their philosophy around growth, what they are focusing on as a business right now, the future of hospitality and some many other slices of wisdom.

Links:

Pizza Pilgrims

‘Pizza: History, recipes, stories, people, places, love’ by Thom Elliot and James Elliot

‘Pizza Pilgrims: Recipes from the Backstreets of Italy’ by Thom Elliot

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators make every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Roland Horne’s approach to the pursuit of mastery is fascinating. He entered hospitality because he was a disgruntled customer. Fast forward to today, he is the founder and CEO of the Central London specialty coffee chain WatchHouse. From day one it has been the company’s vision to grow and offer great coffee to great communities. 

This was a truly remarkable conversation where we find out how businesses should give more than they take. If you want to learn more about growth, then this one's for you. We discuss how Roland is trying to become a better CEO each day, how WatchHouse has built a loyal customer base – and how they are bringing specialty coffee through their app. 

Links:

WatchHouse

WatchHouse Facebook

WatchHouse Instagram

Roland Horne’s LinkedIn

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A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork. Head to thier website at www.bizimply.com or email them directly at advice@bizimply.com.

Mark Cribb is the host of Humans of Hospitality podcast and Director of Urban Guild – a local, independent hospitality company based in his hometown Bournemouth, UK.

From his travels on the road, it’s been his mission to bring an inspired, energetic, creative environment to his hometown where the wonders of people and the world could be embraced and shared every day. 

17 years on, Urban Guild is now made up of the Urban Beach hotel, The Wood Oven & Urban Reef, Jenkins & Sons restaurant and Urban Farm. 

It was great speaking with a fellow podcaster to reflect on the mavericks on hospitality. We explored the solution isn’t always about scaling, how a restaurant can serve the local community, having a ‘Hug Manager’, the plant-based diet and making time for regular mini-adventures.

Links:

Humans of Hospitality Podcast

Urban Guild

#151 Will Beckett, CEO of Hawksmoor, on Teaching Skills, Not Techniques

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

‘Setting The Table’ by Danny Meyer

‘Shantaram’ by Gregory David

‘How to Not Die’ by Michael Greger

‘Miracle Morning’ by Hal Elrod

‘The Shepherd’s Life’ by James Rebanks

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

What makes a place ‘special’ to work at? I’m excited to share with you a conversation I had with an expert in this field. David Dressler is a leadership coach, strategic advisor to purpose-driven entrepreneurs, author of ‘Ten Year Plan’ and one of the co-founders of Tender Greens – a successful and purpose-driven restaurant chain in the USA. 

In this candid interview, David shares how to form a ten year business plan, making a difference in your community, the current restaurant ‘Renaissance’, and why making a hard decision doesn't have to be so hard. We also dive into the pains of growing a business and what it means for you as a founder. 

Links:

‘Ten Year Plan’ by David Dressler

The Sustainable Life Project

‘Drive’ by Daniel Pink

Tender Greens

Quiet Advisory

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Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

In this episode, Michael Tingsager interviews Julio Bruno, a global CEO, board director, investor, and author of 'Passion to Lead.' Julio shares his journey to becoming a leader in business and hospitality, his current projects, and the purpose that drives him. The conversation explores the principles from his book, navigating leadership in a post-COVID world, the importance of passion and detail in leadership, and balancing personal growth with business success. Julio also discusses his experiences at Time Out, the challenges he faced, and the learnings he has garnered over the past two years.

Links:

https://juliobruno.com/

https://www.linkedin.com/in/juliobruno/

https://linktr.ee/donjuliobruno

BOOK: Passion to Lead

https://www.waterstones.com/book/passion-to-lead/julio-bruno/9781784529765

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai

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How can you involve your people in building a better culture?

Find out from Mel Miller, Director of Marketing & Business Development at Pathfinder Hospitality, about how they do this by operating as a people-first company.

The organisation develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major hotel brands, and buying power with major hospitality-focused vendors.

Join us as we discuss their philosophy around growth – and how to make sure that growth does not comprise your purpose and culture, but works hand in hand. We also explore the Great Resignation, the first 90 days, humanizing mistakes, and how no idea is too crazy.

Links:

Pathfinder Hospitality

Instagram

Facebook

Mel’s LinkedIn

#56 Heartfelt Hospitality with Neena Jivraj Stevenson, Chief Cultural Officer of Point A Hotels

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Today’s guest is obsessed with solving business problems and helping organizational leaders rethink the connection between employee and customer experiences. He is the co-founder and COO of Nudge, an employee communications platform. Their recent report, The Deskless Report 2021, gives some fascinating insights into the state of the ‘deskless workforce’, which we uncover in this episode.

Jordan also shares what they have learned working with tech that amplifies frontline employees’ engagement and performance for almost 8 years. Tune in to find out more about the ‘humanisation’ of hospitality, influencing behaviour across a large organisation and empowering creativity.

Links:

The Deskless Report 2021

The Agile Hospitality Report

#111 Rob Liddiard, Co-founder of Yapster, on Social Leadership

Nudge.co

Jordan’s LinkedIn

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.

Hawksmoor is a British steakhouse and cocktail bar chain founded by Will Beckett and Huw Gott in 2006, after they set out in search of the perfect steak. Fast forward to today, they run nine steakhouses based in London, with a recent new opening in New York City. Will joins the show to share how they have built a business that they are proud of.  

This is a truly enlightening conversation where we explore how Hawksmoor makes their customers feel special. We also discuss prioritising your staff, his management and leadership philosophies, how he finds balance – and what we can learn from table stakes. 

Links:

‘Eleven Rings’ by Hugh Delehanty and Phil Jackson

#122 Tom Barton, co-founder of Honest Burgers, on Leading by Example

Will’s LinkedIn

Hawksmoor’s Instagram

Hawksmoor

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.