Hospitality Mavericks Podcast Show – Details, episodes & analysis

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.

Connect with Ari:

Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/

Zingerman's: https://www.zingermanscommunity.com/

Email: [email protected]

Ari's Article on Servant Leadership:

https://www.zingtrain.com/article/servant-leadership/

Previous interview on the show with Ari:

https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/

https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/

https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.

Connect with Paulo:

https://www.linkedin.com/in/paulo-de-tarso-65734527/

https://www.youtube.com/watch?v=uUmywITsbwk

https://www.instagram.com/paulodetarso24

twitter.com/paulodetarso24

Book:

"Setting The Table" by Danny Meyer

https://uk.bookshop.org/a/8596/9780462099255

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Join Michael and Ishwariya as they delve into the vital topic of feminine energy and leadership. Discover how Ishwariya transitioned from architecture to coaching female leaders in hospitality and architecture, emphasizing the need for sustainable career practices. They explore the persistent challenges in hospitality, from toxic work cultures to issues of confidence among women leaders. Learn how fostering both masculine and feminine energies can lead to healthier, more balanced work environments. Tune in for insights on supporting women in leadership roles, managing stress and emotions, and creating positive change in the industry!

Links:

https://loveletterstochefs.com

https://www.ishoorajamohan.com/

http://www.instagram.com/loveletterstochefs/

https://www.linkedin.com/in/ishwariya-rajamohan/

A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at [email protected]

Connect with the podcast

Join the Hospitality Mavericks newsletter

Tune in via your favourite podcast platform - here

More episodes for you to check out here

Today’s guest, John Mason, has a deep purpose of trying to make learning better and easier for everyone. He is the founder of Sideways, a hospitality learning and knowledge-sharing platform that helps teams to get better every day. We dive into John’s story and why he built Sideways, and how John struggled with the traditional ways of learning in school and the early parts of his career. 

This was a fascinating conversation where John shares their company philosophy of “Help One Help Many”, how we learn better together, and how we can find knowledge and learning from everywhere, and hospitality brands like Pizza Pilgrims have leveraged learning.

Links:

John Mason’s LinkedIn: https://uk.linkedin.com/in/masonjohn 

Sideways: https://sideways.ai/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Paul McCarthy is the CEO and Founder of Snapfix, which is the simplest Facilities and Maintenance Platform in the world. Paul’s background is in software development, and in parallel he has always been involved in managing buildings as part of a family business – both residential and commercial buildings. 

Tune in to this episode as we explore how Snapfix can assist the operations team in gaining greater visibility and completing tasks more quickly and effectively. We also touch on keeping technology features simple, the power of communicating through a universal language, making space for mistakes, and celebrating the unsung heroes of hospitality: housekeeping teams. 

Links:

Snapfix: https://snapfix.com/

‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090 

 Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

There are only two kinds of companies: the one that has been hacked… and the one that hasn’t yet. To find out how to keep your hospitality business secure, tune in to this episode as we are joined by Mathieu Gorge, CEO and founder of VigiTrust. The award-winning provider of Integrated Risk Management (IRM) SaaS solutions helps companies around the world in the hospitality, retail, transportation, higher education, government, healthcare, and eCommerce industries.

This is a fascinating episode as it affects us all. We take a deep dive into what cyber security is – and why it is important for the C-suite to be heavily involved in this and what the impact can be if you get hacked. We also delve into Mathieu’s Five Pillars of Security framework, what to train your staff, and what to be aware of when collecting sensitive data.

Links:

‘The Cyber Elephant In The Boardroom’ by Mathieu Gorge: https://www.amazon.co.uk/dp/1950863417

VigiTrust: https://vigitrust.com/ 

Mathieu Gorge’s website: https://mathieugorge.com/ 

Mathieu Gorge’s LinkedIn: https://ie.linkedin.com/in/mgorge 

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Myles Downey is an authority on Performance Coaching and Leadership. He was the founder of The School of Coaching, for many years, a much-respected provider of coach training and executive coaching in the UK and Europe. Myles is the author of ‘Effective Modern Coaching’, ‘Effective Coaching’ and ‘Enabling Genius – a mindset for success in the 21st Century.

I truly enjoyed this reflective conversation as we explored tapping into your own leadership style. Tune in to this episode as we discuss redefining what we mean by ‘authority’, what it means to trust yourself, what we can learn from Myles’ own coaching style and some great books that have had a huge influence on his success.  

Links:

‘Effective Modern Coaching’ by Myles Downey: https://www.amazon.co.uk/dp/190779476X

‘Effective Coaching’ by Myles Downey: https://www.amazon.co.uk/Effective-Modern-Coaching-Myles-Downey/dp/190779476X/ 

‘Enabling Genius – a mindset for success in the 21st Century’ by Myles Downey: https://www.amazon.co.uk/dp/1910649538 

‘Inner Game of Tennis’ by Timothy Gallwey: https://www.amazon.co.uk/dp/1447288505/

‘The Obstacle Is The Way’ by Ryan Holiday: https://www.amazon.co.uk/dp/1781251495/ 

‘Mindset’ by Dr Carol Dweck: https://www.amazon.co.uk/dp/147213995X/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Profit Hound was founded by Simon Elliott in 2020 to help food businesses become more profitable. From being the only boy in Home Economics at 13, to his career in food profit consultancy for 25 years – and then launching Profit Hound – Simon has achieved a lot along his journey. 

Tune in to this episode as Simon shares some practical tips on how you can boost profitability – from upselling, simple menu changes and keeping consistent. He also shares some common myths about cutting costs, as well as the major challenges hospitality is facing right now, and what to consider for Q1 2023.

Links:

Simon’s LinkedIn: https://uk.linkedin.com/in/simon-elliott-profithound 

Profit Hound: https://www.profithound.co.uk/

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Whether you are a global organization or a small independent, we all need an Employer Brand that reflects the business authentically. Bryan Adams is the CEO and founder of Ph.Creative, a global employer branding agency, working with clients like Continental, Apple and Nike. Bryan is also co-author of two books, ‘Getting Goosebumps’ and ‘Give & Get Employer Branding’. 

In this conversation, Bryan and I discuss how to make your brand stand out, shape your reputation, and bring clarity to your proposition as an employer. We also discuss the power of communicating challenges and adversity, considering your company's ‘citizenship’, and having a strong, simple employee value proposition.

Links:

‘Getting Goosebumps’ by Bryan Adams and Dave Hazlehurst: https://www.amazon.co.uk/dp/0993022154

‘Give & Get Employer Branding’ by Bryan Adams and Charlotte Marshall: https://www.amazon.co.uk/gp/product/B084ZCJWTJ/ 

Ph.Creative: https://www.ph-creative.com/

‘Peak’ by Chip Conley: https://www.amazon.co.uk/dp/0787988618 

‘Black Box Thinking’ by Matthew Syed: https://www.amazon.co.uk/dp/1473613779 

‘A Ride of a Lifetime’ by Bob Iger

Hospitality Mavericks Reading List: https://www.hospitalitymavericks.com/p/reading-list/ 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].

Loreca is a startup that helps hotels rank higher on travel search engines using an algorithm that today’s guest, Bart-Jan Leyts, had designed – and boosting the revenue of a hotel or Bed and Breakfast by approximately 24%. I had to invite Bart-Jan on to the show to learn more about this platform, and explore the overall bigger picture of tech in the hospitality industry.

It was fascinating to hear what Bart-Jan has learnt from working closely with both big and small operators. In this conversation, we reflect on the impact of inflation, flexible pricing models, analysing your company’s data, and some sound advice for young business founders. 

Links:

Loreca: https://loreca.be/ 

Connect with Bart-Jan Leyts on LinkedIn: https://be.linkedin.com/in/bart-jan-leyts-b427151b1 

Connect with the podcast:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at [email protected].