In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. 

With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. 

Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. 

This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.

In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.

What challenges are you facing in middle management?  If you need some advice, don't hesitate to contact me at andy@thecafehustle.com.  I'm always happy to help out!

Don't forget to connect with me over on Linkedin.  Connect with me HERE!

Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity. He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences. Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient.Find out more about the Leadership Support Package that will transform leadership development and support in your business.Connect with Andy on LinkedInLearn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality leadership is something that has been in the spotlight over the last 12 months - more than previously. With the reduction in labour supply to the hospitality industry, we are now turning our focus to attracting and retaining our people and we will not achieve that without great hospitality leadership.In part 2 of my chat with Michelle Moreno, a passionate hospitality leadership coach, we dive into why culture isn't an overnight fix, how you need a team that will buy into your culture and how trust is the sure fire way to build a resilient team.If you missed part one, head back and check that out first.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Our hospitality industry has had (and still is having) its toughest lesson in resilience, but as hospitality leaders and owners, we know we need to be resilient - that's in the job description.However, our job, as part of hospitality leadership is also about how we can support our teams and help them become more resilient. In today's episode, I am joined by Michelle Moreno, Founder of QAB leadership, as we talk all about how to develop a resilient team and learn how some elements aren't as straightforward as you think.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Students and remote workers have traditionally used coffee shops and cafes as workspaces, but now other hospitality businesses are getting in on the act.Join me in this conversation as I chat with Beckie Jones from Reef, about how hospitality businesses can attract people to work from their premises - and make more money too.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

If there is one thing that people often overlook in hospitality, its having a comprehensive set of systems and processess fully documented and ready for our people to use. It is one of the cornerstones of great leadership but there are many more benefits that come from having systems in place. Getting you, the owner, time back for yourself is a big plus. Too many owners are stuck in their business as they are the only person who knows how to do everything so having a great set of systems can help you do that. Equally, if you are unable to work for some reason, it allows the business to continue despite you being unable to work.In short it is your business playbook.In this episode, I am joined by Shanice Miller, founder of Taskly Group, to give you some strategies to help you get going. with putting systems into your business.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In the hospitality industry, we know all about dealing with adversity. The pandemic railroaded our industry more or less overnight. Then inflation and the cost of living is something else we need to deal with in a time where we expected a post-restriction boom.Whilst those were, and are, extremely trying times, today's guest, Daniel Wolfe and his team have dealt with an additional level of adversity: Daniel's cancer diagnosis.In today's episode we talk about how Daniel and his team dealt with the news and the mindset change Daniel needed to keep his young business afloat and the way his amazing team rallied around him in support.City Cellars HTXBook Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking.That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The Well Coffeehouse.Mike Lenda Previously Joined Andy On The Cafe Hustle - Listen Here.In this episode, we cover the biggest challenge Mike faces as CEO at present, how The Well balances its focus on people with the commercial interests of the business, and how they maintain the community connection despite a move to more digital interactions with their customers.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In Hospitality, we know that some businesses are struggling to attract new team members, something which is made worse if your business has higher than expected staff turnover. That is why we need to be very intentional about how we hire and retain our people.Your employee experience, including the interview process, has an impact on your retention of your people. Today, Author and talent aquisition expert Tatiyana Cure joins Andy on the podcast to talk all about how you attract and retain top talent and runs through the fundamental elements that help keep them working in your business.Find out more at howtowintalent.comPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's digital age, we can't run our hospitality businesses without some element of technology coming into play. We can't avoid it, and neither should we.Whether it is your POS, mobile ordering or employee scheduling solution in your coffee shop, there is no doubt they help us to run our business better. That being said, we must use tech solutions that work with one another, not independently. In this episode, I share some thoughts about the tech we are using and how it can help us run our businesses better.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality being a tough industry to work in, is nothing new. That is the way that it always has been and, likely, always will be - but that doesn't mean that we have to struggle through.In the first instance, there are ways we can make it easier for ourselves and our employees. Secondly, we can also help our people deal with what we can't mitigate - making it easier for them.Join Andy in this conversation with Kris Hall, founder of The Burnt Chef Project as they discuss the realities of mental health in hospitality and how they are working to help owners and employees better deal with the pressures of working in the hospitality industry.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this, the second and final episode in support of Hospitality Rising, we feature their interviews with Tom Kerridge and Thomasina Miers, undertaken by Kieron Bailey and Matty White.In this episode, Tom talks about the impact of vacancies on the industry, how hospitality is a way of life, and how we must inspire the next generation of hospitality employees. Thomasina talks about how the hospitality industry can teach you essential life skills and the ability to start and own your own business.Don't forget to head to hosptialityrising.org to get involved.PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin.

Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants.

 We also talk about the importance of building a positive work culture and the role lifelong learning plays in the trajectory of your career progression.

Discussing his journey in the hospitality industry, Alex shares valuable insights and lessons learnt from his experiences.

We cover;

 Investing in Teams
 Learning from Experiences
 Balancing Life and Work
 Role and Contributions
 Creating a Positive Culture
 Developing People
 
And much more.

If you are looking for an experienced Executive Leadership and Mindset Coach, have a chat with Andy who can help you and your business grow throughhe power of your people.  Book a chat today! 

As hospitality business owners, you will likely have encountered the dilemma of that amazing team member - but their attitude stinks.Whether you are in a coffee shop, cafe, restaurant or even hotels, you know that how our teams show up impacts the experience that our guests have. In this episode, I walk though how we can approach that one employee who is amazing at their job but are unable to align with our culture. PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

We have discussed it many times on The Cafe Hustle, but the hospitality industry is generally experiencing a staffing crisis. An apparent shortage of people entering the industry worldwide is putting strain on businesses and their employees.This is where Hospitality Rising comes in.In essence, Hospitality Rising is a campaign focused on changing the image of hospitality as a career, and I am delighted to be able to support this campaign. In this episode, we share some of the Hospitality Rising interviews with Angela Hartnett OBE and Raymond Blanc OBE, as they chat about the amazing opportunities that a hospitality career has given them and the reasons why they are supporting Hospitality Rising.I know times are tough, but if you can support the Hospitality Rising campaign, head to hospitalityrising.org and get involved now.FREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing is one of the trickier areas of leading your hospitality business, as what is best to do keeps changing. However, since forever, the human species have been drawn to stories. Gone are the days when you could post a picture on social media of one of your menu items and expect people to want to come and visit your business. That's what everyone does these days.So it's stories that set us apart.Find out how you can start using stories to set your business apart.FREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to learn how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we chat with Michael McFall of BIGGBY Coffee about his journey from barista and co-founder to now being the Co-CEO of a huge coffee shop franchise.We chat about some of the big hospitality lessons that Michael has learnt in growing his business to the point of franchising. We also talk about the realities of running a franchise business and some of its unique challenges. We also discuss Michael's book, GRIND, which would be a great addition to any entrepreneurial friends.Mike McFall on InstagramMike McFall on LinkedInFREE Workshop - Leading With PurposeJoin Andy for this free workshop on 23 November, where he will share key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to learn how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

The one thing we can never get back is time - we can only be more efficient with how we use it. Running a coffee shop or other hospitality business adds additional challenges as we run around fighting fires most of the day.It doesn't have to be like that. With a few intentional practices, you can safeguard your time, and I focused on the things that matter in your coffee shop.Sarah Reiff-Hekking of True Focus Coaching joins me on The Cafe Hustle to share her tips and strategies to get better use out of her time, including;What procrastination is, what causes it, and how we can deal with it;a 3-step strategy to getting the important stuff done, and;the one thing you can do right now to get a better handle on your time;and so much more.FREE Workshop - Leading With PurposeJoin Andy for this free workshop where he will share some key skills and strategies to get the most out of your business. Reserve your place now!PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we welcome Thomas De Garnham onto the podcast. Thomas is the Co-Founder and Head Roaster of Fireheart Coffee, and in this episode, we talk about the importance of selecting the right coffee and also paying above fair trade price and the impact this has on the farming communities that rely on our industry. We also dig into customers' expectations now around sustainability and why sustainability is the right choice for your hospitality business and the planet.https://fireheartcoffee.com/PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Brandon Neely is a serial entrepreneur, Profit First and Bank On Yourself Professional, and the co-host of Wealth Wisdom Financial Podcast with his wife and business partner Amanda.He and Amanda founded and managed Overflow Coffee Shop from 2008 through 2018. They then sold the business and began Wealth Wisdom to help people and businesses better manage their finances. They learned much about what to do and not do through that experience.In this episode, we talk about the following;Why coffee is an industry that you must be passionate about;Why you must have a team that cares about YOU.Why it should be illegal not to pay yourself;The power of profit first;And so much more.https://www.wealthwisdomfp.com/reportPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform your team experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can change how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all have to deal with reviews from customers from time to time - both good and bad. But the real power is in how we deal with the information they provide. It's important to note that in the coffee shop industry our customers, more often than not, will vote with their feet. They will just go somewhere else with their business.So when someone provides any feedback, we must treat this like gold.In this episode, I share a strategy for dealing with that feedback and how we should act upon it. It's important from the point of view of both your business performance and also customer experience that we do. Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Scot Turner of Auden hospitality, we turn our focus to our people and the impact we have on them as leaders.If you missed Part 1, make sure you head back and catch that. We talk about how our workspaces impact on their wellbeing and discuss the positive change that we as owners or managers can have by being mindful of our actions. We discuss;How we can create an advantage over our competitors by focusing on the workspace;How heat and lighting in kitchens can negitively impact the employee experience, and;Why, as owners, we need to accept that we contribute to mental health issues of our employees;and so much more.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In today's episode, we chat with Scot Turner of Auden Hospitality which is all about supporting the success of hospitality businesses. We chat about how putting people first is key to realising success in your hospitality or coffee shop business. We also look at some of the lessons Scot has learnt through his extensive experience in hospitality and how widening your viewpoint when analysing data can give you more context and insight into your business.Part 2 is coming on Wednesday where we talk about workflow, mental health and so much more - a great episode.www.audenhospitality.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant.Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success.We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food businesses succeed safely.Throughout the discussion, the importance of having proper food safety practices is highlighted, not just from a legal standpoint, but also as a crucial part of providing an ideal customer experience.00:00 Opening03:58 The Consequences of Poor Food Safety05:40 Understanding Food Hygiene Ratings08:26 The Role of Training in Food Safety10:12 The Importance of Consistent Food Safety Practices16:43 Improving Food Safety in Your Business21:16 The Impact of Leadership on Food Safety Compliance23:14 The Importance of Regular Food Safety Audits25:14 The Role of Passion in Food Safety29:57 The Importance of Measuring Food Safety Performance38:42 The Most Common Food Safety Mistakes45:08 Conclusion and Contact InformationLearn more about your ad choices. Visit megaphone.fm/adchoices

In this second part of my episode with James Gray, Founder of Barista & Co, we chat about the innovative approach to their workspace, which allows a greater connection with their local community and we also touch on the benefits and relationships they build working with their wholesale partners.www.baristaandco.comPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

How we show up as leaders and owners has a huge impact on the overall performance of our coffee shops. That’s why I have brought Timmy Gallagher of Evolute Performance Coaching onto The Cafe Hustle to talk all about mental fitness and the important role that plays for any business person.https://evoluteperformance.com/PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

If you are interested in my long-awaited one-on-one coaching, group coaching or leadership courses, email me at andy@thecafehustle.com. I am only opening up 8 spaces at the end of this month so drop me an email directly for more information.EpisodeYou probably wonder why I often share tips and strategies around leadership in your hospitality - it affects EVERYTHING in your business, that's why. The atmosphere, the quality of service, your products - everything suffers if there is a problem with leadership in your business.Find out why as we explore some of the big areas where leadership can make a huge difference and why you should put a huge focus on your people in order to lead your business towards its goals.This is why I say that your people and how you lead them is our industry's biggest opportunity as we move towards 2023.PartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

This is Part 2 of my chat with Henry Ayers of The Gentlemen Baristas and Adam Pagor of Grain & Hearth. In this episode we continue the conversation and in particular, talk about mental health and its impact on the industry.The Gentlemen Baristas InstagramGrain & Hearth InstagramPartnersRotaCloud - the online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode of The Cafe Hustle is brought to you by RotaCloud.The digital revolution was always coming for our industry, but the pandemic accelerated it hugely. How our customer prefers to interact with our businesses has changed and it is now expected that businesses have some sort of digital ordering route, certainly so for coffee shops. The likes of Starbucks and other big chains have driven this expectation, but now that is available to you in your business. Joe Capone, Co-Founder of Espressly joins me today on the podcast to talk about the changing trends and how Espressly fills the need for online ordering systems for small businesses.www.espressly.coPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

How our hospitality industry interacts with its customers has changed. Digital interaction with those customers is now more prevalent than ever, and that means we must be creative when it comes to those interactions. I am delighted to welcome Barbara Casey of Mobile High 5 back onto The Cafe Hustle to talk about their brand new solution for hospitality businesses which turns your phone line into a marketing tool, saving your customers and your staff time.Find out more about Mobile High 5's new service here: https://mhi5.us/Q8M6GPartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we chat with Angus Mckenzie about some of the big misconceptions when choosing and buying your coffee equipment for your coffee shop. We discuss what matters when it comes to selecting your coffee machine and how any savings could be diverted to investing elsewhere in your coffee shop.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

We have all heard about quiet quitting and its negative connotation towards employees, but what is it really.Join me in this episode where we explore a few reasons behind quiet quitting and why it is a good thing from both an employee point of view and how it can open our eyes as leaders to other issues. The hospitality industry has a reputation as an industry that has a disengaged workforce, but that is changing as people see their greater purpose in what they do, so quiet quitting isn't a new phenomenon. We just now have a term for it.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

If you missed part 1 of my chat with Anthony, don't forget to check that out first.In part 2 we cover suspended coffee, the benefits to the local area and its culture that independent businesses bring, and Anthony opens up about his mental health challenges and what he could have done differently to deal with them. Big inspiration in this episode and I want to thank Anthony for opening up and for the work he does to tackle mental health issues in his area.Check out Fika and their amazing pavement boards herePartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Today I bring you my keynote from Lunch! 2022 which took place over 14 and 15 September at the ExCeL London where I explore how we can attract the right people for our businesses.I make no apology for the extent to which I advocate for having a solid set of your values, your mission and your vision for your coffee shop. And there is a reason for that. Your values, mission and vision run to every single part of your business. From your brand to your marketing, recruitment and leadership. There is no part of your business where having a solid set of values doesn't make a difference. Prospective employees want more from their work. They want to work towards a purpose and I believe that this is a key part of attracting more people to our individual businesses.I would love your feedback on my speech and what your thoughts are on how we can attract more people to our individual businesses.PartnersRotaCloud - online rota and people management platform.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching.Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance.Lisa also highlights the importance of knowing yourself, setting priorities, establishing boundaries and creating space for thinking within any organisation.We discuss;Role of Middle ManagementImportance of Personal DevelopmentPower of CoachingLeadership in PracticeTips for Self-ManagementBenefits of Coaching for OrganisationsRight now, Andy has only two slots open for his bi-weekly coaching program. If you are interested in exploring what coaching can do for you, drop him an email at andy@thecafehustle.com Learn more about your ad choices. Visit megaphone.fm/adchoices

What goes into your guest experience in your cafe? Great service, great people and amazing food?What if I told you that you aren't all in on your customer experience until you create a theatre?That's what Eric Vaughn Johnson did at The Old Farm Cafe. Located next to his performing arts academy, inspired by parents sitting in their cars waiting for their children, Eric decided to create a cafe for them instead. What was produced was an immersive theatrical experience for their guests. Find out what it took to create and the challenges they faced in their coffee shop in today's episode.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

I am really excited to introduce you to our new podcast partner, RotaCloud. An online rota and people management software product will help you and your team save considerable time regarding team management.First of all, I am delighted that RotaCloud is supporting our work on The Cafe Hustle Podcast. But it isn't as though we just partner with anyone. Andy is very much values-driven at The Cafe Hustle, and any partnership must be underpinned by a similar goal. RotaCloud shares the goal of making people's lives better are a perfect fit owing to the fact they are very people driven and all about making the lives of your people, no matter what level, easier.In this episode, I chat with co-founder Joel Beverley to learn more about RotaCloud and how their software can transform how you manage your teams.PartnersRotaCloud - online rota and team management software.Gone are the days of juggling shifts and availability with a spreadsheet pinned to your noticeboard. Check out RotaCloud and transform you and your team member's experience when it comes to shift and team member management. Visit www.thecafehustle.com/rotacloud to find out how RotaCloud can transform how you lead your teams today with a 30-day free trial - no credit card required.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.Learn more about your ad choices. Visit megaphone.fm/adchoices

Why is leadership such a difficult concept to grasp for some? Is it the apparent technicality of the subject? Or when people are faced with the potential responsibility of leadership? Or is it simply that some are not natural-born leaders?Well, it isn't the last point. Leaders are well and truly made and not born with the skills needed to bring a team from where they are to where they need to be. I have recently been thinking about whether it is a simple case of how we communicate how and what leadership is. Is the language we use putting people off engaging and understanding what it means to lead and be led by someone else? A simple search of mission vision and values will show that somewhere on that Google results page, there are likely multiple pages about the difference between mission and vision - and that is the fundamental element of leadership. This highlights the problem in the first place.As a result, I am renewing my purpose around what I do. What problem do I wish to solve? That renewed purpose is around simplifying leadership in our coffee shops and the wider hospitality industry. I want to make leadership something that is accessible and relatable to people at the lowest levels of our businesses and allow them to be inspired by the rewarding work that comes with leading people to be better than they were yesterday, to provide the driving force behind organisational grown and ultimately achieving our goals.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

So we are 100 episodes in, and I can't quite believe it.With costs increasing across the board and customers becoming more selective with their disposable income, we, as coffee shop owners, must provide much more value to our customers beyond just fantastic coffee. So for this very special episode, I welcome Chris Deferio of Keys To The Shop Podcast and Keys To The Shop Consulting to talk about the opportunities that coffee shop owners and team members can take advantage of as we move towards a period of uncertainty. A big part of what we discuss is customer experience and how coffee shop owners can ensure they are offering their customers the best possible value through a great product and excellent service. We touch on what you can do to help improve your team's work environment, including zero-cost ideas and how we can make them happier to serve our customers better.I am excited to bring this episode to you as we move into our second century of episodes at The Cafe Hustle.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

No doubt you will relate to a situation where someone is unhappy, whether in your personal or professional life. In a coffee shop environment and as a leader, it is inevitable that at some point, your people are going to be unhappy with either you or some other aspect of their workplace. That's just the reality of working in the high-pressure environment that is a cafe or a coffee shop. So how we show up as a leader and deal with this situation is super important and dealing with it is a must if you want to protect the trust and culture that have taken so long to develop. In this episode, I talk about how we can approach this sort of situation and turn it round to build trust and confidence with your employees.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

In part 2 of my chat with Nick Bollinger of Junction Coffee, we chat about the various challenges that come with transitioning to mobile-only to operating a brick and mortar too. we also chat about the importance of instilling core values into your team members and his lockdown podcast, Symply Syrup.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know we must have unique selling points to stand out in our industry. I would imagine that fitting out a double-decker bus and serving coffee from it counts as a great USP, particularly in the states. Today I am joined by Nick Bollinger of Junction Coffee OKC. In this first part of the episode, we chat about;Their mission and motivation behind making the jump into coffee;How they managed to get started with a double-decker bus, and;how they have handled the problematic community element of operating a mobile business.Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Don't forget to grab your FREE mini-ebook with 5 strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a crucial part of retaining your high-performance team members. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

You have probably guessed by now that as well as people leadership and systems in our coffee shops, my other passion is community. It's no different with The Cafe Hustle, and in this episode, I introduce to you Hustle Together, which is a paid online community for driven and like-minded coffee shop owners where we can come together in a safe space away from the distractions of social media. Listen to the episode to find out more and how to get involved.Go to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Our mindset is really important as entrepreneurs, and that's true for any industry - not just coffee. But certain challenges come with running a coffee shop, particularly in the early days, which means we must be diligent when it comes to managing our time and the range of tasks that we carry each day. In this episode, we talk about protecting your time, saying no and dealing with imposter syndrome.Don't forget to grab your FREE mini-ebook with 5 additional strategies for dialling in your mindset here.PartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Fear of failure is something as entrepreneurs we deal with on the daily. Fear of Success, on the other hand, is something we are less likely to expect, let alone discuss. Pearl Howie of Pearl Escapes has come onto The Cafe Hustle to discuss exactly this topic, how we can identify it and then, in part 2, how we can go about overcoming it and taking some real action and start showing up for ourselves, our people and our business.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Explore the challenges and solutions for attracting, engaging and retaining talent in hotels and restaurants with our MondayManifest with Scot Turner.Don't miss out on some huge guests coming soon on the podcast - Subscribe today.Learn more about your ad choices. Visit megaphone.fm/adchoices

The more conversations we have on The Cafe Hustle, the more patterns we see, and one of those is the difference it makes when you put people ahead of profits. Not to the detriment of a strong performing business, but people-first complements what we do as businesses. I welcome Dan Webber of Chimney Fire Coffee onto The Cafe Hustle to chat about their approach to people and the coffee that they produce as well as why planning is the key to staying true to your values whilst still running a successful business.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

Part 2 of my amazing conversation with Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. We discuss the challenge of compromises and how regularly reviewing your mission can help you stay true to the original purpose. We also chat about making time for yourself to do your admin tasks and review your mission - which is very important.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices

On The Cafe Hustle, you hear me talk about values, mission and vision... a lot. Today's guest personifies most of the principles that we talk about on the podcast, so I am really excited to introduce Reneé Blanchard of Church Alley Cafe & Grocery in New Orleans. Reneé is a very mission-driven person, and over the two parts of this episode we talk a lot about values, mission and vision as well as the importance of putting your people first and why your coffee shop and the community that surrounds it can support one another through extremely difficult times. We chat about;Why community is so important to Reneé and Church Alley Cafe & Grocery;What it means to be a mission-driven business, and;Some tips for developing and implementing your mission.CommunityJoin our waitlist to get involved and find out more about our private community at thecafehustle.comPartnersTrainual Having solid systems in place is a key part of retaining your high-performance staff. Making sure your systems are in a format that is clear and easy to update is critical. That's what Trainual does. Visit Trainual and use promo code CAFEHUSTLE for a free trial and 10% off your first 12 months.Learn more about your ad choices. Visit megaphone.fm/adchoices