Hospitality Leadership Podcast - Restaurant and Hotel Leadership. – Details, episodes & analysis

In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. 

With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. 

Prepare to be enlightened by perspectives that challenge the status quo, highlighting the importance of self-awareness, flexibility, and undying commitment to people's growth in crafting effective leaders. 

This episode is a testament to our shared vision of a more equitable, sustainable, and empowering industry, driven by leaders who prioritize well-being, innovation, and respect over traditional metrics of success.

Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago.

In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions.

What challenges are you facing in middle management?  If you need some advice, don't hesitate to contact me at andy@thecafehustle.com.  I'm always happy to help out!

Don't forget to connect with me over on Linkedin.  Connect with me HERE!

Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, improving inventory management, and transitioning businesses from reactivity to proactivity. He underscores the need to be authentic in leadership roles and the benefits of using AI to handle tedious tasks, allowing businesses to focus on creating magical customer experiences. Despite the differences in every restaurant, this conversation explores how AI can help systemise operations to be smoother and more efficient.Find out more about the Leadership Support Package that will transform leadership development and support in your business.Connect with Andy on LinkedInLearn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality leadership is something that has been in the spotlight over the last 12 months - more than previously. With the reduction in labour supply to the hospitality industry, we are now turning our focus to attracting and retaining our people and we will not achieve that without great hospitality leadership.In part 2 of my chat with Michelle Moreno, a passionate hospitality leadership coach, we dive into why culture isn't an overnight fix, how you need a team that will buy into your culture and how trust is the sure fire way to build a resilient team.If you missed part one, head back and check that out first.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Our hospitality industry has had (and still is having) its toughest lesson in resilience, but as hospitality leaders and owners, we know we need to be resilient - that's in the job description.However, our job, as part of hospitality leadership is also about how we can support our teams and help them become more resilient. In today's episode, I am joined by Michelle Moreno, Founder of QAB leadership, as we talk all about how to develop a resilient team and learn how some elements aren't as straightforward as you think.qableadership.comMichelle Moreno on LinkedInPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Students and remote workers have traditionally used coffee shops and cafes as workspaces, but now other hospitality businesses are getting in on the act.Join me in this conversation as I chat with Beckie Jones from Reef, about how hospitality businesses can attract people to work from their premises - and make more money too.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

If there is one thing that people often overlook in hospitality, its having a comprehensive set of systems and processess fully documented and ready for our people to use. It is one of the cornerstones of great leadership but there are many more benefits that come from having systems in place. Getting you, the owner, time back for yourself is a big plus. Too many owners are stuck in their business as they are the only person who knows how to do everything so having a great set of systems can help you do that. Equally, if you are unable to work for some reason, it allows the business to continue despite you being unable to work.In short it is your business playbook.In this episode, I am joined by Shanice Miller, founder of Taskly Group, to give you some strategies to help you get going. with putting systems into your business.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In the hospitality industry, we know all about dealing with adversity. The pandemic railroaded our industry more or less overnight. Then inflation and the cost of living is something else we need to deal with in a time where we expected a post-restriction boom.Whilst those were, and are, extremely trying times, today's guest, Daniel Wolfe and his team have dealt with an additional level of adversity: Daniel's cancer diagnosis.In today's episode we talk about how Daniel and his team dealt with the news and the mindset change Daniel needed to keep his young business afloat and the way his amazing team rallied around him in support.City Cellars HTXBook Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

Running a coffee shop is not a straightforward job. There are so many elements to think about, both day-to-day operational matters to longer-term strategic thinking.That becomes an even bigger task when you grow to multiple sites and are tasked with concerns for a larger company. Thats why I have brought Mike Lenda back onto The Cafe Hustle to talk about all the challenges he faces as CEO of The Well Coffeehouse.Mike Lenda Previously Joined Andy On The Cafe Hustle - Listen Here.In this episode, we cover the biggest challenge Mike faces as CEO at present, how The Well balances its focus on people with the commercial interests of the business, and how they maintain the community connection despite a move to more digital interactions with their customers.Book Your Place On Our Next Live Webinar Here!PartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices

In Hospitality, we know that some businesses are struggling to attract new team members, something which is made worse if your business has higher than expected staff turnover. That is why we need to be very intentional about how we hire and retain our people.Your employee experience, including the interview process, has an impact on your retention of your people. Today, Author and talent aquisition expert Tatiyana Cure joins Andy on the podcast to talk all about how you attract and retain top talent and runs through the fundamental elements that help keep them working in your business.Find out more at howtowintalent.comPartnersThank you for supporting our sponsors at The Cafe Hustle Podcast!Our title sponsor is RotaCloud: Find out how you can transform your people management and give your management team practical insights into labour cost over at RotaCloud.com.​Espressly.co: In a digital age, it is important to have branded mobile assets. Get a custom-branded mobile ordering and loyalty app for your business over at Espressly.co.​Hustle Together Online CommunityGo to thecafehustle.com/together to join the waitlist and have the opportunity to be one of our first 150 Founding Members.Learn more about your ad choices. Visit megaphone.fm/adchoices