Explore every episode of the podcast Growth In Dentistry: A Dental Intelligence Podcast

In this episode of the Growth in Dentistry podcast, Steve Jensen sits down with Ragan Hartman, a dental industry expert with over 27 years of experience in healthcare management and executive coaching. Ragan shares actionable verbal skills and scripting techniques to address common challenges facing dental practices today and provides actionable scripts to use in your practice.

Listen in to hear more about:

• The power of words in dentistry
• Handling accounts receivable
• Mitigating cancellations
• Managing no-shows
• Going out-of-network
• Handling escalations

...and so much more!

Want to reach out to Ragan and get a copy of the scripting guides she mentioned? You can call/text her at 931-808-8820 or email her at raganhartman@fortunemgmt.com. You can also contact her via the Fortune Management website: https://www.fortunemgmt.com/profile/ragan-hartman.

See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

In this episode of Growth in Dentistry, host Steve Jensen and Riley Beck of Energize Group sit down with Dr. Fran Dolan, owner of Dolan Dental, to discuss how he built a top-performing scratch practice in just three years. Dr. Dolan shares his journey from associate dentist to practice owner, revealing the strategies, challenges, and key decisions that led to his success.

Listen in to hear about:

• Dr. Dolan’s early career and transition from associate to practice owner
• His unique practice model of split-shift scheduling and how his team is structured
• Marketing and patient acquisition, and his partnership with Energize Group
• The practice’s growth trajectory
• His investment in technology used in his practice, from 3D printers to intraoral scanners and more

…and so much more!

Want to get in touch with Dr. Dolan? Follow along with his practice journey on Instagram at @dolan_dental and reach out there or to his personal account, @fran_dolan_dmd.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Steve Jensen sits down with Matt Coggin, President and CEO of Spear Education, to discuss major trends shaping dentistry and how dental practices can navigate them successfully. Matt shares insights on practice consolidation, consumerism, digital transformation, and the challenges of training associates.

Listen in to hear about:

• Major trends in dentistry
• The challenge for dentists entering the workforce out of college
• The gap between learning new procedures and implementing them in the practice
• Growth vs. operating expenses
• What drives success in dental practices

...and so much more!

Get in touch with Matt and the team at Spear: mcoggin@speareducation.com or https://www.speareducation.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Jon Harris from Fortune Management is back on the Growth in Dentistry podcast to discuss practice valuations, market trends, and strategies for building valuable dental practices. Jon shares his expertise on what makes practices valuable, how to structure acquisitions, and the importance of operational efficiency in today's changing market.

Listen in to hear more about:

• Market Trends & Valuations: How rising interest rates, inflation, and market volatility have impacted practice valuations and deal structures

• Understanding Practice Value: Why cash flow matters more than revenue, and how two practices collecting the same amount can have vastly different valuations

• Deal Structures: Five ways to bridge valuation gaps

• Multi-Location Strategy: Why DSOs and private practices are pursuing multiple locations to spread margins and increase profitability

• Cash Flow Drivers: The five key areas that drive cash flow in a dental practice

• Hygiene Optimization: How to calculate the impact of adding hygiene columns and prioritizing patients with unscheduled treatment

• Building Value: Three main strategies to increase practice value: optimize capacity, expand clinical suite, and create a workplace culture that attracts talent

...and so much more!

Connect with Jon: (423) 579-3775 or jonharris@fortunemgmt.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode, host Steve Jensen sits down with Ryan Menacho from Firegang Marketing to discuss a powerful framework for dental practice growth. Ryan shares the three-component model that has helped practices across the country attract more patients and build thriving businesses: differentiation, visibility, and conversion.

Listen in to hear more about:

• The Firegang Three-Component Model: Understanding the three pillars of dental practice marketing success
• How to stand out in your market through money, time, and convenience
• Making your practice known through strategic marketing channels
• Turning phone calls into booked appointments with proven techniques
• How to control phone conversations and avoid saying "no"
• Addressing the hidden opportunity cost of unanswered calls

…and so much more!

Head over to http://www.firegang.com to set up your FREE Practice Growth call. And request your FREE copy of the Practice Growth book: https://go.firegang.com/pgexpanded-optin.

See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

Evan Lazarus is back on the podcast! In this episode, Steve Jensen sits down with the CEO and founder of Simple Impact Media to discuss what it really takes to grow a dental practice through marketing. Evan brings a unique perspective to dental marketing, combining his background as a former COO of a hedge fund with his data-driven approach to practice growth.

Listen in to hear about:

• What makes the ideal marketing client

• Why focusing solely on new patient acquisition is a mistake

• The importance of understanding key metrics like annual patient value, conversion rates, and diagnostic percentages

• How to develop a comprehensive growth strategy rather than just implementing isolated tactics
• Realistic expectations for marketing investment based on practice goals

• The critical factors that determine whether a practice is ready to benefit from marketing spend
• How to approach marketing as an ongoing strategy rather than a quick fix

…and so much more!

Connect with Evan at www.simpleimpactmedia.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, host Steve Jensen sits down with Olivia Smith from OS Dental Consulting to tackle one of dentistry's most persistent challenges: improving case acceptance. With case acceptance rates trending downward across the industry, Olivia shares her expertise from working with over 100 practices to reveal the real barriers preventing patients from saying yes to treatment—and how to overcome them.

We discussed:

• Industry trends: Declining case acceptance rates

• Common Barriers to case acceptance

• The importance of comprehensive presentation

• Team member roles

• Financial conversations

• Lab case management

…and so much more!

Guest Bio: Olivia Smith is the founder of OS Dental Consulting and has been in dentistry for over 11 years. With a background in marketing and business management, she has worked with over 100 practices across the country and spent the last 7 years coaching practices to improve their systems, case acceptance, and overall growth. Olivia specializes in helping practices identify barriers in their patient journey and implementing systems that lead to 15-20% increases in case acceptance.

Connect with Olivia at olivia@osdentalconsulting.com or visit her website, www.osdentalconsulting.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of Growth in Dentistry, host Steve Jensen sits down with Dr. Avi Patel to explore how clear aligners can transform a general dental practice. Dr. Patel shares his journey from burnout to building a thriving practice centered around clear aligner therapy, demonstrating how this service can improve profitability, work-life balance, and patient care simultaneously.

Listen in to hear more about:

• Why Dr. Patel chose dentistry

• His early career challenges

• The clear aligner turning point and its impact on practice and lifestyle

• The “Gateway Effect” of aligners into other forms of dentistry

• Teaching and mentorship

…and so much more!

Connect with Dr. Avi Patel:

• His website: https://www.clearaligneradvisor.co/

• LinkedIn: https://www.linkedin.com/in/dr-avi-patel-clearaligner-advisor/

• Instagram: https://www.instagram.com/doctor.avi/
• YouTube: https://www.youtube.com/@doctoravi

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Tune in to this episode of the Growth in Dentistry podcast, where host Steve Jensen sits down with Katherine Eitel Belt, founder and CEO of LionSpeak, to discuss managing tough conversations in dental practices. With over 35 years of experience as a keynote speaker and communication coach, Katherine shares her proven framework for having courageous conversations that solve problems while strengthening relationships.

Key topics covered in this episode:

• Why most people avoid difficult conversations and the cost of avoidance in dental practices
• The importance of emotional state and taking ownership before engaging in tough conversations
• The ARCH Framework: A four-step process for having productive, courageous conversations
• The Three-Conversation Leadership Tier
• Culture and Communication: How communication skills directly impact practice culture and employee retention

...and so much more!

Interested in learning more about Katherine Eitel Belt and her work at LionSpeak? Visit their website: www.lionspeak.net.

Download your free ARCH Framework: https://www.lionspeak.net/courageous/.

Connect with Katherine: info@lionspeak.net.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

In this deep dive episode of the Growth in Dentistry podcast, Dr. Simone Ellis shares her remarkable journey in dentistry - from deciding to become a dentist at age 7 to building a successful cosmetic dental practice and becoming a coach and speaker. Dr. Ellis discusses the challenges of transitioning from being a clinician to an entrepreneur and the mindset shifts that helped her overcome early struggles.

Listen in to hear about:

• Dr. Ellis's early inspiration in dentistry and how it led to her career in dentistry

• Her bold business move to open a practice from scratch

• Her struggles as an entrepreneur and how they led to a breakthrough in practice ownership

• How Dr. Ellis promotes leadership development in her team

…and so much more!

About Dr. Simone Ellis:

Dr. Simone Ellis has been running a successful cosmetic dental practice for 15 years. After just one year as an associate, she opened her own practice and has since become a dental coach and speaker. She hosts her own podcast called "Beyond the Chair."

Connect with Dr. Ellis: https://www.drsimoneellis.com.

Catch up on Dr. Ellis's podcast: https://www.drsimoneellis.com/beyond-the-chair-podcast.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode, Steve Jensen speaks with Sara Hansen about the often overlooked gold mine of internal marketing in dental practices. Sara shares her expertise on how practices can grow significantly by focusing on existing patients rather than spending thousands on external marketing campaigns.

Listen in to this episode to hear about:

• The untapped potential of internal marketing

• The Three R's approach: Referrals, reviews, and reactivation

• Sara's patient reactivation strategy

• Utilizing practice management software to identify and target specific patient segments

• The ROI of internal marketing

…and so much more!

Interested in learning more from PDA? Check out their website: https://productivedentist.com/.

Get connected with Phoenix Dental Agency: https://phoenixdentalagency.com/.

Connect with Sara: sara@phoenixdentalagency.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, host Steve Jensen interviews Wendy Briggs, RDH and renowned hygiene coach. They discuss the changing landscape of dental hygiene, including rising costs and wages, and how to transform hygiene departments into profitable centers while delivering exceptional patient care.

Listen to this episode to learn about:

• The changing economics of hygiene - Hygienist salaries rising and the financial pressure that creates on practices

• The three critical roles of hygiene

• The Doctor-Hygienist partnership

• Elevating preventive care

• Periodontal therapy

…and so much more!

Want to learn more from Wendy and The Team Training Institute team?

• Check out their website to learn about the different trainings and courses they offer: https://www.theteamtraininginstitute.com/

• Listen to The Team Training Institute podcast: https://www.theteamtraininginstitute.com/podcast

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

In this episode of Growth in Dentistry, host Steve Jensen interviews Dr. Sarah Blair, a successful dentist who transitioned from clinical practice to helping other dental practices thrive. Dr. Blair shares her journey from dental school to practice ownership, where she tripled her practice revenues within five years.

Jump in to hear us discuss:

• Dr. Blair's unique path to dentistry, including prior experience in the service industry and dental assisting

• The importance of practice ownership preparation and investment in technology, marketing, and training

• Common challenges dental practices face, including lack of role clarity and financial awareness

• The significance of data-driven decision-making in dental practice management

• Balance between metrics and team culture in practice leadership

…and so much more!

For more information about practice development and coaching, visit www.indiepractices.com. And to take the quiz for your scorecard, click “Get Your Scorecard” in the top righthand corner of the website to get started.

Interested in connecting directly with Dr. Blair? Email sarah@indiepractices.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, host Steve Jensen interviews Ashley Boaz, CEO of Mint Conceptions, who also serves as Chief Human Resource Officer and COO of a dental group. With over 20 years of experience in dentistry, she has held nearly every role in a dental practice, from dental assistant to hygienist to management. Tune in to hear valuable insights on enhancing the patient experience through improved communication, trust-building, and understanding patient needs.

Listen in to hear Ashley and Steve chat about:

• Communicating well and building trust with your team
• Understanding patient needs
• Appointment timing
• Who should be having financial conversations with patients

…and so much more!

Want to learn more from Ashley and Mint Conceptions? Visit https://www.mintconceptions.com. And take the Discovery Assessment here: https://mintconceptions.scoreapp.com/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, hosts Steve Jensen and Nate Baker, DI Enterprise Account Executive, interview Dr. Brad Hughes, CEO of Vision Dental Partners. Dr. Hughes shares his journey from starting as a solo practitioner in 2007 to building a successful dental group that received the "Emerging Dental Group to Watch" award from Group Dentistry Now for 2025.

Listen in to hear more about:

• Dr. Hughes' career journey

• His practice growth strategy and how he spent six years focused on tripling the revenue of his single location before expanding to additional practices

• His growth philosophy: increase new patients, increase the size of the purchase, and increase the frequency of the purchase

• Team Building: the importance of shifting from a scarcity mindset to an abundance mindset focused on team development

…and so much more!

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Welcome to this episode of the Growth in Dentistry podcast! In this episode, Steve chats with Lauren Anderson, Managing Director at Rain Global, discussing innovative staffing solutions for dental practices facing rising costs and retention challenges.

Listen in to hear about:

• Rising staffing costs in dentistry
• The challenge of replacing experienced staff with new hires requiring extensive training
• Benefits of remote workers for administrative tasks, and which tasks can be outsourced well

…and so much more!

Want to learn more about Rain Global?

Visit their website: www.rainglobal.com

Or LinkedIn: https://www.linkedin.com/showcase/rain-global-dental/

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Join us for a deep dive into the current state and future of dentistry with Perrin DesPortes, featuring insights on practice growth, industry trends, and successful business strategies.

We discuss:

• Industry consolidation trends and the impact of private equity in dentistry

• Evolution from traditional solo practices to multi-provider models

• Importance of expanded services and convenient hours for modern patients

• Marketing strategies and patient conversion fundamentals

• Building sustainable dental practices for the future

...and so much more!

Connect with Perrin and learn more about the Next Level Executive Program: https://thenextlevelexecutive.com/.

Visit get.dentalintel.net/podcast for a demo of Dental Intelligence and receive a $50 gift card.

On this episode of the Growth in Dentistry podcast, our expert guests Eric Roman and Josey Sewell dive deep into the growing trend of associate dentists in practices and the challenges faced by both associates and practice owners. Keep listening to hear their solutions for better associate-owner relationships.

We discuss:

• The current state of dental practices

• The shift towards multiple dentists per location rather than single-doctor practices

• Common challenges in associate-owner relationships

…and so much more!

Want to learn more from Eric and Josey? Check out their FREE virtual masterclass on June 6, 2025: https://drericjroman.com/vle-vip.

Want to get in touch and learn more? Visit https://drericjroman.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry podcast, Dr. Danny Snyder shares his journey through mental health challenges in dentistry and his path to healing. He discusses his transition from practice ownership to becoming an associate dentist, and how EMDR therapy helped him overcome childhood dental trauma that was affecting his professional life.

Listen in to hear about:

• Dr. Snyder's journey from dental school to practice ownership

• Mental health challenges in dentistry and the importance of seeking help

• The role of EMDR therapy in helping treat some forms of anxiety

• Transition from practice ownership to associate dentistry

…and so much more!

Want to check out the Slate Flosser for yourself? Head to slateflosser.com.

Interested in learning more about DI? Get a $50 gift card by scheduling a demo of Dental Intelligence at get.dentalintel.net/podcast.

In this episode of the Growth in Dentistry Podcast, we welcome back Melinda Heryford, a seasoned practice management consultant with over three decades of experience in dentistry, who owns Melinda Heryford, Inc. Practice Management Consulting. Drawing from her extensive background working with hundreds of dental practices, Melinda shares invaluable insights on transforming dental practices from reactive firefighting operations into proactive, system-driven organizations that deliver exceptional patient care while maintaining healthy business metrics.

Listen in to hear about:

• Moving from reactive "firefighting" to proactive practice management

• The importance of implementing simple, effective systems

• Focus on WIG (Wildly Important Goal) and MITs (Most Important Things)

• Using data and KPIs to measure practice performance
• Common practice management challenges

Resources Mentioned

• Website: practicemanagementconsulting.com

• Contact: melinda@melindaheryford.com

• Special offer: "Switch it to Solve it" tool for improving accounts receivable (email Melinda to receive the resource)
• See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast

Dr. Ben Friberg is back on the Growth in Dentistry podcast to share insights on practice management, culture, and leadership in dentistry. His practice achieves exceptional results with a small team while maintaining work-life balance. Listen in to this episode to see how!

We discuss:

• Dr. Friberg's exceptional practice metrics, including a 90%+ hygiene reappointment rate and only 27 clinical hours per week while being able to take 7 weeks of vacation during the year and keep collections high
• The importance of creating the culture of your practice and how accountability and clear expectations can make that better
• Marketing tips to hone in on
• The value of coaching and mentorship, community and peer learning

...and more!

For more opportunities to connect with Dr. Friberg, visit his website: https://www.drbenfriberg.com/.

His new book, "The Seven Figure Practice Blueprint for Dentists: How to Lead, Manage, and Market a Fulfilling Practice," is available May 20, 2025. Follow the link for more information: https://www.drbenfriberg.com/book.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this deep dive episode of the Growth in Dentistry podcast, hosts Steve Jensen and Adam Smith talk with Kirk Teachout and Zach Shelley about running successful dental practices. Dive into this episode to hear the two contrasting yet successful approaches to practice management.

Listen in to hear about:

• Zach and Kirk’s approaches to practice management

• Key performance metric tracking
• Patient experience highlights

…and more!

Interested in connecting further with Kirk and Zach?

• Check out Kirk’s website: https://dentalscheduletemplate.com/.

• Interested in joining Zach’s Facebook group, you can do so here: https://www.facebook.com/share/g/15i5UvC3Cx/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

We are excited to bring our listeners another Practice Growth Deep Dive Episode of the Growth in Dentistry Podcast. This episode takes you along with Steve and Adam into Dr. Maggie Augustyn’s dental journey and the changes she made to have a growing and healthy practice.

Listen along to hear:

• Her practice’s transformation from a high-volume HMO/public aid practice to a quality-focused practice during COVID-19

• What changes she and her team made to the type of procedures they were accepting and renegotiating insurance fees

• Her patient care evolution - enabling more comprehensive care and better relationships

• The quality of life impact for Dr. Maggie and how she sees dentistry now

• About the technology she and her team have invested in

• Dr. Maggie’s advice for dentists

…and so much more!

We packed a lot into these 45 minutes, so buckle up and enjoy learning from Dr. Maggie Augustyn!

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Eric Hubbard of the Bite-Sized Dental Marketing podcast and Steve Jensen discuss current trends in dental practice management with a focus on the rising cancellation and no-show rates. The conversation covers strategies for reducing these rates and improving patient scheduling practices.

Listen in as we discuss:

• Rising cancellation/no-show rates
• Contributing factors to this rise in cancellations and no-shows
• Successful strategies from top performers
• Value Creation: Making appointments feel valuable and personal rather than transactional to decrease cancellations

Interested in checking out more of Eric’s podcast episodes? Check it out here: https://www.youtube.com/playlist?list=PLC5UkMIX4m46tgpKwFWKMjx1z43pIdnLP.

Want to learn more about Dr. Markowitz’s practice is doing in Boston? Listen to this Growth in Dentistry podcast episode: https://www.dentalintel.com/podcasts/deep-dive-dr-steve-markowitz.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

In this episode, Steve Jensen sits down with Patrick Arnold, a CPA who specializes in dental practices, to discuss the evolving role of financial advisors in dentistry and how practices can optimize their financial health.

Listen in to hear about:

• The evolution of CPA relationships in dentistry - from traditional tax-focused to advisory services
• The importance of monthly vs. quarterly financial reviews
• Strategic planning for practice growth and optimization
• Associate buy-in pathways and succession planning
• Revenue optimization strategies for dental practices

Patrick Arnold is a certified public accountant with over 8 years of experience, specializing in dental practice financial management. A Marshall University graduate, Patrick brings a fresh, dynamic approach to dental finance, focusing on proactive advisory services rather than traditional compliance-only accounting.

Interested in getting in touch with Patrick? You can reach out via phone to (863) 660-3202 or or via email at patrick.davis@elliottdavis.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Listen in to this episode to hear our conversation with Heather Colicchio, founder and president of AADOM (American Association of Dental Office Managers), discussing the organization's 20-year journey and its impact on dental practice management.

We discuss:

• The origin story of AADOM and its evolution into what it is today

• The transformation of dental office management from a job to a career
• AADOM's role in creating community and professional development opportunities
• Growth of local chapters (DPLNs - Dental Professional Learning Networks) across the country

About Our Guest:

Heather Colicchio is the founder and president of AADOM, which she established in 2005. Prior to founding AADOM, she owned a chain of gourmet cafes in hospitals and medical centers throughout New Jersey.

Learn more about AADOM at their website: www.dentalmanagers.com.

And see a demo of DI and get a $50 gift card: https://get.dentalintel.com/podcast.

In this episode, we catch up again with David Harris, CEO of Prosperident, about embezzlement in dentistry. Don’t let embezzlement be something you fear in your practice. Learn to protect yourself from it instead.

Listen in as we discuss:

• The statistics – so you know what you’re up against
• Key risk factors to guard yourself against
• The emotional impact of embezzlement
• Embezzler behaviors to be aware of

David Harris is the industry's longest-standing expert in dental practice financial crimes and embezzlement investigation. Learn more about Prosperident at www.prosperident.com or give them a call at 888-398-2327.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Hop into this episode to hear from our conversation with Spencer Walker, partner at Dental Implant Machine: the largest dental implant-specific marketing agency and case acceptance training organization. We’re talking all things dental implant marketing.

Listen in to hear about:

• Trends in dental practices - increasing treatment dollars presented per exam

• The shift towards advanced procedures and specialty services in general practices

• Understanding who is the implant patient demographic

• Market changes including the impact of COVID, financing needs, and more

We discuss the two foundations for a success framework in your practice. Don’t miss out!

Learn more about Dental Implant Machine by checking out their website: https://www.dentalimplantmachine.com/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

The dental industry trend shows increased diagnosis amounts per exam but decreased case acceptance rates. Join us as we chat with Scott Leune about the art of case acceptance.

Listen in to hear:

• The two main components of case acceptance - Clinical (doctor-driven) and Financial (team-driven)
• The keys to improve case acceptance in your practice
• Scott’s framework for presenting treatment
• The things to invest in, training and communication strategies to follow, metrics to monitor, and more!

Scott Leune has been coaching and educating in dentistry for 18-19 years, focusing on data-driven practice management and effective case presentation techniques. Learn more from Scott and register for his courses at www.scottleune.com.

See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

Are you utilizing technology well to create practice growth and efficiency? Listen in to hear Steve chat with Tim Kelley of TNT Dental as they discuss how to do just that! TNT Dental has evolved from a website company to a comprehensive practice growth company over 24+ years in the industry. They know marketing and are sharing their insight on the Growth in Dentistry podcast!

On this episode we discuss how:

• Many private practices struggle to fully utilize available technology due to staffing challenges and implementation hurdles

• Practice growth requires focus beyond new patients and what some of the other metrics are that practices should hone in on

• Better patient experience leads to reduced marketing costs

• Technology implementation success requires consistent support and training, especially through staff transitions

…and so much more!

Interested in learning more about the work that TNT Dental does? Check out their website: https://www.tntdental.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Marissa Nicholson and Chris Hammelev from the Dental Practice Management Agency are back with Steve Jensen on the Growth in Dentistry podcast to talk about their work to help practices protect against embezzlement.

Listen in to hear:

• How many practices experience embezzlement and what can be done to protect your practice

• About the method of embezzlement they call “Robin Hood embezzlement” and how this is seen in many practices without owner/doctor consent

• What risk factors to be aware of and safeguard against

• The importance of business owners understanding their practice's financial operations

…and so much more!

Connect with Marissa and Chris through their website: https://www.dentalpracticemanagementagency.com/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

We are happy to welcome Colleen Huff to the Growth in Dentistry podcast! Colleen is a Revenue Cycle Management expert with 30 years of dental industry experience.

Listen in to hear Colleen and Steve discuss:

• Revenue Cycle Management challenges in dentistry, particularly after the Change Healthcare breach and how AR days are up since the breach

• Importance of understanding clearinghouse operations and insurance claim processes

• Tips for managing claims and time management strategies

…and so much more!

Check out Colleen’s book, *A Mouthful of Insurance*, out now: https://www.amazon.com/Mouthful-Insurance-Proper-training-tomorrow/dp/B0D8WLNZ3T.

See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

Angela Holland is back on the Growth in Dentistry podcast! You do not want to miss out on this episode as Angela and Steve discuss insurance fee negotiation and credentialing. Angela is an insurance expert and entrepreneur who sold her third-party claims company to a NASDAQ-listed firm last year.

Listen in to hear how you can work through insurance fee negotiation and optimization for your dental practice.

We walk through:

• How PPO practices can be profitable with proper fee negotiation

• How evaluating UCR, current fee schedules, and third-party agreements can lead to fee optimization

• Potential annual revenue increases when negotiating with insurances

• Angela’s recommendation for raising UCR fees and when to negotiate with insurers

Interested in connecting with Angela, visit her website to learn more: https://www.preferreddentalsolutions.com/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

We are thrilled to have Dr. Gerilyn Alfe join us on the Growth in Dentistry podcast! Dr. Alfe graduated from Tufts Dental in 1993 and has worked her way up from an associate to establishing her own fee-for-service start-up practice in Chicago. Today, Dr. Alfe owns Get Ahead Coaching & Consulting, where she is able to teach practices the things that have made her successful in dentistry.

Listen to this episode to hear about:

• The importance of business expertise, communication skills, and team leadership in running a successful dental practice
• Dr. Alfe's approach to building a fee-for-service, insurance-independent practice focused on cosmetic dentistry
• Insights into effective team management, including cross-training and hiring for personality and customer service skills
• The importance of systems, processes, and documentation in dental practice management
• Utilization of DISC profiling to tailor communication with patients and improve treatment acceptance rates

…and so much more!

Want to learn more from Dr. Gerilyn Alfe? Check out her website: https://getaheadcc.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

On this episode of the Growth in Dentistry podcast, we welcome Mike Dinsio and Paula Quinn from Next Level Consultants discuss strategies to improve dental practice profitability. With Paula’s 30+ years in dentistry and Mike’s business background helping 500 doctors start, buy, and grow their practices for almost a decade, you will not want to miss this episode!

Listen in as we discuss:

• Optimizing weekly schedules, increasing patient frequency, and implementing same-day treatments

• The importance of auditing schedules, conducting effective morning huddles, and setting clear financial goals

• Condensing work days to improve efficiency and reduce overhead costs

• The need for intentional scheduling and creative approaches to maximize productivity

• Stress the significance of team alignment and efficient use of staff time

• Encourage dentists to focus on high-value procedures and same-day treatments to boost profitability

…and so much more!

To learn more about what Next Level Consultants can do for you, visit www.nxlevelconsultants.com.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

On this episode of the Growth in Dentistry podcast, we have Eric Pastan of Skytale Group. Eric brings valuable insights from his experience growing Doctor Dental to 45 locations before selling in 2019. He now applies this expertise at Skytale Group, helping dental practices optimize their operations and growth strategies.

Listen in to hear:

• The importance of data-driven decision-making in dental practice management

• The need for robust systems and KPIs as practices scale

• Focusing on profitability rather than just revenue growth

• The value of proper budgeting and financial planning in dental practices

• Strategies for evaluating potential practice acquisitions

…and so much more!

Learn more about Skytale Group at www.skytalegroup.com and listen to their podcast “Skytale Insights.”

To reach Eric, you can email eric.pastan@skytalegroup.com or connect with him on LinkedIn.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

We are pleased to welcome Chelsea and Alex of Gargle Marketing to the Growth in Dentistry podcast. Gargle currently works with 400 dental practices nationwide, and Alex and Chelsea have some amazing insight to share with our audience!

Listen in for some tips to keep your practice growing:

• Adapting to industry changes - How to keep up with this ever-changing industry

• Building strong relationships with your patients and your team

• Your marketing strategy matters - Why this is especially important when implementing a fee-for-service model

• Retaining existing patients while attracting new ones
• Leveraging expert support

…and so much more!

Listeners of the Growth in Dentistry podcast get $100 off their first month of Gargle services: https://www.gargle.com/di-podcast.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Welcome to another episode of the Growth in Dentistry podcast! Today, we chat with Matt Brown of Energize Group and one of our Intellicon speakers for 2024.

Today, Matt and Steve talk in depth about the “ideal patient” and if that model actually works for dentists looking to grow their practice.

Listen in as we discuss:

• The importance of dentists focusing on improving their chairside manner and personal growth rather than seeking ideal patients

• The Ideal Dentist vs. Ideal Patient - which should you be striving for?

• Consistency in case acceptance

• Clinical Bravery and Sales Ability of dental professionals

• Revenue as a KPI

…and so much more!

To connect with Matt and his team, check out their website: www.energize-group.com.

And to listen to his podcast, Dental Unfiltered, learn more and subscribe here: www.dentalunfilteredpodcast.com.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

Today, we are joined on the Growth in Dentistry podcast by Kyle Summerford, Founder of the Dental Office Managers Community on Facebook & Dental Manager Connect. As a dental office manager, Kyle started the community 8 years ago to help himself and others level up in their profession, and the community has now grown to over 15,000 members. During this time, Kyle has become an expert in dental coding and case acceptance, two things we will be covering today!

Stick around to hear about:

• Common coding challenges and the importance of continuous education in dental coding to avoid errors and ensure proper insurance claims
• Integrating insurance discussions into patient case presentations to enhance patient understanding to improve case acceptance rates
• Continued education to grow as a professional, as well as growing personally

…and so much more!

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Welcome to another Practice Growth Deep Dive episode of the Growth in Dentistry podcast. Today, Steve and Adam are joined by Dr. Steve Markowitz, who we are thrilled to have on the podcast for a second time! Since he was first on the podcast in 2022, there have been many areas of growth for Dr. Markowitz's practices, and we are excited to share with you what he has learned along the way.

Listen in to hear:

• The importance of aligning team members with the business's treatment philosophies and goals

• Lessons learned from managing multiple practices, including the importance of having the right people in the right roles and the challenges of leadership

• What to do when a practice isn't performing well and the difficult decisions that come with that

• The importance of communication and trust and giving team members the support they need to thrive in new roles

…and so much more!

See a demo of DI and get 2 free months of Swell OR a $100 Amazon gift card: https://info.dentalintel.com/gcq.*

*Offer valid through July 15, 2024.

Welcome back to the Growth in Dentistry podcast! Today we dive into a conversation with Dr. Matt Allen. Matt, dentist and CEO of DifferentKind, talks with Steve Jensen about how growth in the practice comes from patient experience.

Listen in to hear:

• How the patient experience can be improved through better understanding the data and metrics

• How practices can predict patient behaviors, needs, and responses, allowing them to plan and implement strategies effectively

• How sustainable growth is achieved when practices focus on creating long-term relationships with their patients, rather than just treating them as one-off customers

…and so much more!

You can learn more about DifferentKind at www.differentkind.com, where you can book a demo. Also, you can connect with Dr. Matt Allen on LinkedIn: https://www.linkedin.com/in/differentkind/.

See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

Dr. Anissa Holmes is back on the podcast today! She is a dentist and consultant, CEO of Delivering WOW Education, and Co-Founder of Dentalflix and Digital Floss. We are excited to share our conversation with her as she shares her insights on strategic planning and accountability as key elements in dental practice growth.

Tune in to this week’s episode to hear:

• Anissa’s approach to growth by focusing on different areas of the practice on a quarterly basis

• About the significance of leveraging data to identify profitable procedures, set clear goals, and monitor progress

• How your strategy to growth could be holding you back from true potential and by focusing on less, you could be growing more

• Why continued learning and education in dentistry is a huge part of growth

…and so much more!

If you are interested in learning more about some of the educational tools mentioned in this episode, you can head to www.dentalflix.com.

If you are interested in attending the Delivering Wow Summit in Ft. Lauderdale June 6-7, 2024, you can secure your tickets today and learn about other events hosted by Anissa and team: https://www.deliveringwow.com/events.

And, as always, you can see a demo of DI and get a $50 gift card by clicking the link provided: get.dentalintel.net/podcast.

Accounts Receivable Days continue to grow for many dental practices, but we all want to help you solve that problem. Today, we welcome Tabitha Lugo of TCL Consulting Inc. to the Growth in Dentistry podcast to discuss what she does best: Lowering AR Days!

Listen in as we discuss:

• The challenges in dental insurance claims and accounts receivable, including claims rejection, lack of patient communication, and the need for follow-ups
• The solutions for the above, including outsourcing billing, utilizing different payment features/options for patients, and more
• The benefit of being upfront about treatment costs and regular check-ins on insurance claims

…and so much more!

To connect with Tabitha, visit www.improvemydentaloffice.com, email her at tabitha@improvemydentaloffice.com, or call (508) 272-2140.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

Today, we welcome Craig McVey to the Growth in Dentistry podcast to discuss how analytics can change how you look at growth in your practice. Craig has spent 17 years as a dental consultant and is the COO of a dental group in California.

Listen in as we talk about:

• The importance of knowing the results of what you're doing and how analytics can help with that
• What metrics contribute to case acceptance vs. what actually gets completed and what can we do to actually achieve success
• How the whole team can use the analytics data and having the tools will help with growth in all areas of your practice
• Introducing a specialist into your practice to offer more services in-house

...and so much more!

To contact Craig, you can email ctmdent@gmail.com or you can connect on LinkedIn.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

Welcome back to the Growth in Dentistry Podcast! In this episode we chat with Jon Harris of Fortune Management about the complexities of dental practice valuation and acquisition.

Listen in as we discuss:

• The importance of buying the right practice (focusing on its growth potential rather than location)
• What to look for when purchasing a practice

• Differing clinical philosophies in dental practices
• The importance of personal growth in achieving industry growth

…and more!

If anyone wishes to connect with Jon Harris, you can reach out via phone (423-579-3775) or email (jonharris@fortunemgmt.com).

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

Join us on the Growth in Dentistry podcast this week as we chat with Dr. Galen Detrik on another installment of our Practice Growth Deep Dives. Dr. Detrik's practice in New Mexico allows him to work 3-day weeks now because of the years of 5- to 6-day weeks he put in.

Want to see how you can implement some of the things Dr. Detrik and his practice are doing to help your practice thrive? Keep on listening to learn how:

• To get higher treatment acceptance at higher dollar amounts

• They train their team to offer a quality patient experience

• To change the mindset from how many patients we can get to what we want our experience to look like and what it takes to get there

• Knowing your skillset, dataset, and mindset impacts your business

...and so much more!

To connect with Dr. Galen Detrik and his team, check out thethrivedentists.com.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast/.

From Wall Street to Simple Impact Media, Evan Lazarus has had quite the journey to get him to where he is today in dentistry. Driven by the data, Evan stumbled into the world of dentistry and hasn't looked back since!

Listen in to hear us talk about:

• How case acceptance is impacted by the patient financing options you offer as a practice
• Who it is that treatment planning and communicating financial options comes from
• Annual Patient Value – How to make the patients you have more valuable to your practice
• Retention – How growth can come from the patients you already have vs. working harder and trying to always be getting more new patients

...and so much more!

To contact Evan, you can email evan@simpleimpactmedia.com. If you want to learn more about Simple Impact Media, check out their website: https://www.simpleimpactmedia.com/.

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast/.

Today, we are talking with Miranda Beeson, a hygienist for over 20 years who worked and ran the front office team at a dental practice, worked in consulting, and now works for the team at ACT Dental. We discuss all things hygiene and perio as we start off the new year.

Tune in to hear:

• How providers can actually provide the best care through treatment diagnosis
• How we can see the data as more than just dollars (while that is important)
• The importance of the co-discovery process in treatment planning
• How looking at data will help your team grow perio-treated patient numbers
• What a healthy patient looks like

…and so much more!

See a demo of DI and get a $50 gift card: get.dentalintel.net/podcast.

We are starting 2024 with a timely episode with Melinda Heryford of Practice Management Consulting. We are focusing on the things that Melinda and her team focus on to give dental teams the best results: What are the things team members can be doing that yield the best results by doing the least amount of work, giving the best result?

Listen in as we discuss:

• The Pareto Principle (”roughly 80% of consequences come from 20% of causes”)
• How to go beyond just goal setting by creating systems that actually work
• What your WIG (Wildly Important Goal) is and how team members can track measurable results – MITs (Most Important Things)
• How keeping to the “ideal day” helps to keep to goals and reach production numbers you want to see
• What are the most important things and how they are or are not the most urgent things

…and so much more!

If you want to learn more about the CEO Strategic event in California on January 26, 2024, and about how to connect with Melinda and her team, check out www.practicemanagementconsulting.com.

See a demo of DI and get a $50 gift card: [get.dentalintel.net/podcast](https://www.growthindentistry.com/get.dentalintel.net/podcast).