Grow Your Impact, Income & Influence – Details, episodes & analysis

In this episode:

From her start at a Waffle House in Maryland to managing high-end casinos and advising corporate leaders, Carly Kass has seen every side of customer service. Today, she’s reshaping how companies think about hospitality—beyond the restaurant or hotel space—and applying it to law firms, financial planners, and modern business teams.

You’ll discover:

• 💡 Why “The Customer Is Always Right” might be the most damaging phrase in business.

• 🧠 How to use empathy as a leadership tool that transforms customer and team relationships.

• 🎯 The difference between hospitality (what you do for someone) and service (what you do to someone).

• 🧩 Simple mindset shifts that help your team manage difficult clients without losing energy or authenticity.

• 💬 Why small, thoughtful gestures—like using someone’s name or offering a genuine smile—matter more than any marketing campaign.

• ⚙️ How proactive service builds trust and eliminates frustration before it ever happens.

Key Quote from Carly:

Whether you lead a small team or a multi-location business, this episode will help you elevate the customer experience, strengthen your reputation, and grow your impact faster than ever.

If you're interested in this, you can reach Carly on LinkedIn: https://www.linkedin.com/in/carlykass

“You can’t mail too much—if people want to hear from you.”

That one quote sums up Ben Settle’s entire email philosophy—and in this episode, he brings the receipts.

This isn’t your typical marketing interview.

It’s a no-BS deep dive into why repelling the wrong people is more profitable than attracting everyone… and how negative striplining, daily emails, and zero-refund policies lead to a business that actually feels good to run.

Steve and Ben cover:

• 🧲 The surprising power of repulsion marketing—and how it filters out bad buyers before they ever hit “purchase”

• 🛑 Why unsubscribes are a good thing (and what they really tell you about your list)

• 💣 How to use “negative striplining” to build trust, boost conversions, and eliminate refund drama

• 📬 What most entrepreneurs get wrong about daily emails—and how Ben built a cult following by doing the opposite of everyone else

• 🧠 The psychology behind consumption-based marketing (and why giving refunds is the wrong move for premium offers)

• ✍️ How Ben learned to write bullets that convert like crazy—and why honest copy sells better than clever hype

Whether you write emails, run events, or sell high-ticket offers, this episode will challenge the way you think about marketing—and give you a smarter, saner way to sell.

👉 Join Ben’s list and check out his newsletter at BenSettle.com

Imagine a world where empathy isn't just a buzzword but a pivotal strategy for growth. In this episode, Jamye Chapman explores this intriguing concept, challenging the traditional metrics of success. What if the key to thriving wasn't about having more but about connecting more deeply with others?

Jamye introduces the concept of the empathy gap, highlighting how small differences are often magnified into significant divides. By focusing on agreements and shared values, businesses can foster environments where empathy bridges these gaps, leading to more cohesive and productive communities.

Research reveals a surprising trend: higher suicide rates among privileged groups, suggesting that material wealth doesn't equate to fulfillment. Jamye emphasizes that true self-actualization arises from authentic relationships and community engagement, not from accumulating wealth.

Incorporating empathy into leadership means valuing and involving communities in decision-making processes. This approach not only strengthens relationships but also enhances organizational effectiveness. By recognizing the inherent value in others, leaders can transform their organizations into more inclusive and dynamic entities.

Dive into this episode to discover how empathy can redefine success and drive meaningful growth in both personal and professional realms.

If you're interested in Jamye's book, click the link below: https://a.co/d/fg2Styh

Dr. Patrick J. Harbula has been a life coach for over 35 years. He is author of The Magic of the Soul and: Meditation: The Simple and Practical Way. He is founder of the Living Purpose Institute and Primal Fire Spiritual Awakening Retreat.

Looking to use more stories to engage and sell on fb, Youtube and email? Grab our free 3 part training on story selling here: https://www.storyselling.how/how-to-sell-with-story

Ready to Ditch the drawn out, worn out webinar for a heart felt presentation that connects while commanding epic close rates and engagement......all without the ‘salesy tactics? Grab my storyselling webinar training here:  https://www.storysellingwebinars.com/the-new-webinar-that-works

Sean Castrina is the founder of The Weekend MBA,  a serial entrepreneur, having started more than 20 companies over the last 20 years, and still seeks to launch a new venture annually. He is the author of 4 bestselling business books including 8 Unbreakable Rules for Business Startup Success, The Greatest Entrepreneur in the World, Developing The Entrepreneur Within and World’s Greatest Business Plan. He hosts one of the most popular business podcasts on the planet- The 10 Minute Entrepreneur Podcast.

Looking to use more stories to engage and sell on fb, Youtube and email? Grab our free 3 part training on story selling here: https://www.storyselling.how/how-to-sell-with-story

Ready to Ditch the drawn out, worn out webinar for a heart felt presentation that connects while commanding epic close rates and engagement......all without the ‘salesy tactics? Grab my storyselling webinar training here:  https://www.storysellingwebinars.com/the-new-webinar-that-works

Eli Natoli helps business leaders & brands go from struggling, scattered and overwhelmed to clear, confident and profitable. By taking the mystery out of marketing, she gives them the tools, expertise and ability to take control of their businesses.  Looking to use more stories to engage and sell on fb, Youtube and email? Grab our free 3 part training on story selling here: https://www.storyselling.how/how-to-sell-with-story

Ready to Ditch the drawn out, worn out webinar for a heart felt presentation that connects while commanding epic close

rates and engagement......all without the ‘salesy tactics? Grab my storyselling webinar training here: https://www.storysellingwebinars.com/the-new-webinar-that-works

My name is Julie Paulston and I am a Certified NLP Coach and Speaker. My passion is to empower you to remember who you were before the world told you who you should be. I work with my clients to remember what lights their soul on fire and to rise from the ashes of their lives to reclaim their Divine inner phoenix.  To shed the limiting beliefs that hold them back and to work through past trauma to remember their purpose and passion. Connect with me to receive your free 31 Day Guided Journal with Prompts. I would love to share it with you.

Looking to use more stories to engage and sell on fb, Youtube and email? Grab our free 3 part training on story selling here: https://www.storyselling.how/how-to-sell-with-story

Ready to Ditch the drawn out, worn out webinar for a heart felt presentation that connects while commanding epic close

rates and engagement......all without the ‘salesy tactics? Grab my storyselling webinar training here: https://www.storysellingwebinars.com/the-new-webinar-that-works

In this episode, we dig deep into how Tim and Scott go from making their own games, to collaborating and creating this new game called Paddle smash. We also talk about the process and the stories of where they started and how they reached this point.

Erik Cabral has been creating brands & helping business owners for 25+ years. He’s helped Fortune 100s identify their core brand messages & how they can deliver it clearly. His goal, empower mission driven entrepreneurs via podcasts & personal brands 

If you enjoyed this episode, be sure to check out this one: https://stevenphillipwerner.podbean.com/e/matt-johnson-how-introverts-can-build-a-6-figure-business-without-posting-on-social-media/

If you are looking how to use stories in your business, check out my FREE story selling blueprint here: www.storyselling.how

Eric Rebelo is the founder of a digital business development firm that builds sales & marketing growth systems for service-based businesses by using online advertising, SEO, conversion websites, and media.

If you enjoyed this episode, be sure to check out this one: https://stevenphillipwerner.podbean.com/e/yigal-adato-revolutionizing-pawn-with-leadership-and-culture/

If you are looking how to use stories in your business, check out my FREE story selling blueprint here: www.storyselling.how