Get the Elephant Out of the Room: Outsmart Difficult People at Work – Details, episodes & analysis

We hear complaints about favouritism, silos and politics across business frequently. Yet, few are able to solve these issues

Reciprocal mentoring could be a powerful tool to help.

This episode summarises the conversation with Gilly Shapiro who is helping companies to set up and manage this process.

The idea is simple. Connect people across boundaries such as department, location, hierarchy or status and encourage them to work together, mentoring each other.

The results are excellent and help create trust and build understanding across previously misunderstood relationships

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠⁠ 

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For more information about Chris Webber and Foxleigh Commercial Performance find us online

⁠⁠www.foxleigh.net⁠⁠

⁠⁠Chris Webber | LinkedIn⁠⁠

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Gilly is a highly accomplished leadership and organisational development coach, consultant and researcher, with thirty years of expertise in complex change, leadership development, diversity and inclusion. She supports leaders, teams and organisations to improve performance by being more impactful and productive in their relationships, achieving a stronger sense of wellbeing, purpose and belonging.

Gilly established Shapiro Consulting, a boutique consultancy, in 2003 and has since built a global client base spanning multiple sectors and a consortium of highly experienced and diverse associate partners across five continents. Prior to this, she led European research projects focusing on driving innovation through greater employee engagement, diversity and inclusion.

Gilly is an External Guardian Trustee and Director of a global employee-owned business and is a faculty member of the International Gestalt, Organisational Development and Leadership (iGOLD) programme.

⁠Dr. Gillian Shapiro | LinkedIn

Mentoring is a popular system to pass knowledge down through the business, but it is one way and can be seen as old fashioned.

Gilly Shapiro is pioneering a system of reciprocal mentoring, a system where both partners are both mentor and mentee.

She explains how it is done and how with her gentle guidance they have seen it break down business silos and increase trust across the business.

It could be a tool that you can use, if you are struggling to increase connection across your organisation and to break down hierarchy and departmental barriers.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠⁠⁠⁠https://zcmp.eu/e6AM⁠⁠⁠⁠⁠ 

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For more information about Chris Webber and Foxleigh Commercial Performance find us online

⁠www.foxleigh.net⁠

⁠Chris Webber | LinkedIn⁠

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Gilly is a highly accomplished leadership and organisational development coach, consultant and researcher, with thirty years of expertise in complex change, leadership development, diversity and inclusion. She supports leaders, teams and organisations to improve performance by being more impactful and productive in their relationships, achieving a stronger sense of wellbeing, purpose and belonging.

Gilly established Shapiro Consulting, a boutique consultancy, in 2003 and has since built a global client base spanning multiple sectors and a consortium of highly experienced and diverse associate partners across five continents. Prior to this, she led European research projects focusing on driving innovation through greater employee engagement, diversity and inclusion.

Gilly is an External Guardian Trustee and Director of a global employee-owned business and is a faculty member of the International Gestalt, Organisational Development and Leadership (iGOLD) programme.

Dr. Gillian Shapiro | LinkedIn

Coping with the pressure and expectations of being a manager or leader is tough and relentless.

Great leaders can sustain performance because they cope well with being accountable.

Here are my take-aways that could help you sustain high performance leadership and stand out from your colleagues as someone to notice

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: https://zcmp.eu/e6AM

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

-Crina Ancuta LinkedIn: https://www.linkedin.com/in/crinaancuta/

Radical responsibility is leaders taking on accountability for performance.

It is central, but it is stressful.

How can you as a manager be accountable for performance but not burn out under pressure.

We talk about mindset and controlling issues so that you can be in charge and sustain long term results and stand out in your organisation.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠https://zcmp.eu/e6AM⁠ 

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Today we’re talking to Crina Ancuta, a globally experienced executive coach with over two decades of pharmaceutical industry expertise.

Crina’s role is to guide leaders to find clarity in their development goals, aligning with their company’s expectations. Her coaching deepens the understanding of organizational dynamics and enhances strategic alignment with senior leadership.

By fostering self-awareness and leadership presence, this enables leaders to focus on positive interactions, personal strengths, and strategic engagement with key stakeholders, which is crucial for advancing organizational objectives and career growth.

With a strong background in strategic leadership, operational excellence, and crisis management, Crina helps leaders navigate challenges with resilience, shifting their focus from immediate crises to strategic activities that elevate humanity and integrity in the workplace.

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn:  https://www.linkedin.com/in/chris-webber-uk

- Crina Ancuta LinkedIn: https://www.linkedin.com/in/crinaancuta/

Every business has values but not all live them. In this episode I share my highlights from the recent episode that could help you build a strong performance culture based on values through holding each other accountable for actions.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

-Mark Herbert LinkedIn: https://www.linkedin.com/in/markherbert85/

All businesses have values but for many they are just words. In this episode we share ideas on how to live values every day and as such create a wonderful performance culture in your team

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Mark Herbert is the Co-Founder and Director at Salt & Light Coaching Ltd. Mark is an experienced coach and facilitator supporting leaders in education, healthcare and NFP. He specialises in helping teams grow in self-awareness, communicate effectively and make better decisions together.    He is based in Surrey and has a young family.   Mark has an unusually diverse background of experience, having worked as a teacher, church pastor and now leadership coach. This brings a richness of experience to his approach to leadership.    The theme of today's podcast is accountability - a subject Mark speaks about regularly and one he is passionate that more leaders develop a deeper understanding around. It is through genuine accountability that we remain true to ourselves and what matters most, as well as help foster high performance amongst the people we work with ....

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn:  https://www.linkedin.com/in/chris-webber-uk

-Mark Herbert LinkedIn: https://www.linkedin.com/in/markherbert85/

Getting your team to care about customer excellence can make a big impact on business performance.

Here are my key headlines from the conversation with Andy where we discussed accountability for customer excellence.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

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⁠Andy Hay⁠ is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre’s ensemble.

After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester’s Contact Theatre ensemble as an actor, musician and director.

From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers.

Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

Andy tells us how he gets his large team to care as much as he does about customer experience and customer success because if they don't care about excellence then the customers won't experience it and the production is a failure.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Andy Hay is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre’s ensemble.

After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester’s Contact Theatre ensemble as an actor, musician and director.

From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers.

Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

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-Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

If you want things to change, you need to make people accountable for it.

Here are my headlines from the conversation with Shireen Hilal on shared accountability for delivering change.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

-----------------------------------------------------------

-Foxleigh Commercial Website: ⁠https://foxleigh.net/⁠

-Chris Webber's LinkedIn: 

⁠https://www.linkedin.com/in/chris-webber-uk⁠

-Shireen Hilal LinkedIn: https://www.linkedin.com/in/shireenhilal/

How do you ensure changes happen? How do you make your team accountable for what they do each day? That is what I discussed with Shireen Hilal. She is an adviser to professional services businesses and uses a variety of strategies to embed change. An essential listen for people wondering how they can get their team to focus on the important issues.

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If you want to receive monthly advice, ideas and recommendations that will help you gain a commercial edge and get ahead, why not join our exclusive newsletter: ⁠⁠https://zcmp.eu/e6AM⁠⁠ 

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Shireen Hilal, the founder and CEO of Maior Consulting. Shireen started her career as a litigator at AmLaw100 law firms, and then shifted her focus to strategy and operations to make a direct impact on business growth and efficiency. Her career path is marked with roles including serving as the COO of a national law firm where she increased profits by over 30%, guiding operations and strategy for a division of global giant KPMG, boosting revenue for a new division of BDO, and building out the growth division of a communications consulting firm.

Now, at her own firm, Maior, she brings a unique blend of operational and strategic vision to professional services firms across the spectrum.

Under her leadership, Maior has become a go-to resource for firms at every stage – whether they’re navigating growth pains, seeking a fresh perspectives, or aiming to redefine their market position.

With a strong track record of crafting innovative strategies that have revitalized organizations from enterprise firms to boutique and mid-sized businesses, Shireen's approach is relentlessly focused on results that not only promise but deliver lasting impact.

But what sets Shireen apart isn't just her talent for driving up the numbers; it’s her holistic approach to understanding firms’ cultures, quirks and all, and then creating plans that get everyone moving in the right direction, boosting not only the bottom line but employee engagement at the same time for her clients.

  LinkedIn- https://www.linkedin.com/in/shireenhilal/ Maior Consultants- https://www.maiorconsultants.com/about ------------------------------------------------- -Foxleigh Commercial Website: https://foxleigh.net/

-Chris Webber's LinkedIn: 

https://www.linkedin.com/in/chris-webber-uk

- Shireen Hilal LinkedIn: https://www.linkedin.com/in/shireenhilal/