Gain Grow Retain - Gain Grow Retain

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https://www.linkedin.com/in/jaynathan/
475 shares
https://www.linkedin.com/in/jeffreybreunsbach
348 shares
https://www.linkedin.com/in/jeffreybreunsbach/
125 shares

http://gaingrowretain.com/
392 shares
https://customerimperative.com/
101 shares
https://lu.ma/CSMOH
64 shares

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Scaling CS with Brittany Soinski of Loom

Episode 299

Monday, December 18, 2023 • Duration 46:43

Onboarding is arguably one of the most critical components of customer engagement and retention, so scaling it well is important.

This week, Brittany Soinski, Manager, Onboarding at Loom joins Jay Nathan to share how her team has tackled this program:

Created an onboarding team who is dedicated to owning this process
Developed strong templates by starting with post-sale, ending with renewal, and identifying all of the things that happen in between
Set a 60-day goal for customers and identified how many reached it within this timeframe
Utilized Human Centered Design in the process

Connect with Brittany

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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Building Community/Business Alignment

Episode 298

Monday, December 11, 2023 • Duration 52:27

This week, Jeff talks with Jake McKee, founder of Jake McKee Consulting about community's role in business. Jake shares some critical points for companies looking to bring a community program into their business model that help ensure it is more than just a 'nice to have' opportunity.

Community needs to be embedded into business operations, and to do this well, you must:

Understand your business goals and your community priorities and then align them well
Use the OGSDT framework (Objectives, Goals, Strategies, and Tactics) in planning
Support your internal stakeholders by understanding their pain points and workto help close those gaps with community programs using processes they already have in place
Make sure you are tracking both community and company metrics (and tie them together)

This information-packed episode is a must for anyone who is running, or looking to add or expand a customer community.

Connect with Jake

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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Scaling CS: Mike Sasaki with Emburse

Episode 289

Monday, October 9, 2023 • Duration 52:29

In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scaling CS. Not simply from a growth perspective, but a more important impact on profitability focus. From areas of his business he has been able to scale effectively with strong results to other areas of consideration that have to be managed when scaling programs, Mike's practical examples and insights will help you take a look at scaling in a broader way.

Connect with Mike

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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.

We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.

GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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From Education to SaaS Companies w/ Jeffrey See

Episode 197

Friday, February 4, 2022 • Duration 41:03

Today, Jeffrey See, Assistant Principal at D.C. Everest Area School District, joins Jay Nathan to discuss why educators are finding an interest in tech companies, and specifically customer success.

If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Jeffrey See on LinkedIn: https://www.linkedin.com/in/jeffrey-see-weston/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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CS Blueprint: The Secrets To Scaling A Start-Up

Episode 196

Thursday, February 3, 2022 • Duration 42:23

In this week's CS Blueprint, Jay, Kristi, and Jeff go through the secrets to scaling a startup, from the article The Secrets to Scaling Zapier to 500 Employess from Employees Themselves.

Our goal: to give tactical, direct advice to customer success leaders.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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CS Blueprint: Leadership Lessons and Utilizing GitLab

Episode 195

Monday, January 31, 2022 • Duration 41:35

In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center.

Our goal: to give tactical, direct advice to customer success leaders.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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Churned Customers and Off-Boarding Plans w/ Anita Toth

Episode 194

Friday, January 28, 2022 • Duration 37:12

Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview.

If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Anita Toth on LinkedIn: https://www.linkedin.com/in/anitamtoth/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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CS Blueprint: Webinars, Investing, and CX Predictions

Episode 193

Wednesday, January 26, 2022 • Duration 47:09

In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022.

Our goal: to give tactical, direct advice to customer success leaders.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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CS Blueprint: Amazon Outage, Compensation Survey & More

Episode 192

Tuesday, January 25, 2022 • Duration 52:34

In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea.

Our goal: to give tactical, direct advice to customer success leaders.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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CS Blueprint: Inspiring Leaders and Ideas

Episode 191

Friday, January 21, 2022 • Duration 46:44

In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles.

Our goal: to give tactical, direct advice to customer success leaders.

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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

This podcast is brought to you by Jay Nathan and Jeff Breunsbach...

Jay Nathan: https://www.linkedin.com/in/jaynathan/

Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Read moreCollapse

Gain Grow Retain – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Gain Grow Retain – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

LinkedIn99+

Other88

Amazon2

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

LinkedIn99+

Other88

Amazon2