Car Dealership Podcast – Details, episodes & analysis

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What if the real problem in automotive retail isn’t too little technology, but too little purpose?

In this episode of The Car Dealership Podcast, I sit down with Bart Pellis, a marketing strategist, advisor, and keynote speaker working with dealerships and national sales companies across Europe. Born and raised in the south of the Netherlands, he now lives and works along the Mediterranean coast. With a background rooted in creativity and automotive retail, Bart helps dealer groups shape marketing strategies, build strong teams, and rethink how people and AI can work together in the future of the automotive industry. 

This conversation goes way beyond marketing tactics or the latest AI tool. We talk about people, profit, purpose, and why so many dealerships are busy doing more while earning less.

What we get into in this episode

• Why “more leads” has become a dangerous default strategy
• How profit is leaking out of dealerships even when volumes look healthy
• Bart’s simple but powerful way of rethinking sales teams, inspired by football
• The growing gap between central marketing departments and the showroom floor
• Why purpose matters more than perks when it comes to retaining talent
• The real role of AI in dealerships, not as a gimmick, but as a teammate
• Which tasks should clearly be automated, and which must stay human
• Why dealerships that over-automate the experience risk becoming replaceable
• A few surprising, very human moments from real AI conversations with customers

Bart also shares stories that stick with you. From living in a mountain village with snow on one side and the Mediterranean on the other, to customers bringing chocolates for an AI they thought was human, this episode balances big ideas with very real-world examples.

If you’re running a dealership, advising dealer groups, or simply trying to make sense of where automotive retail is heading, this episode will challenge some comfortable assumptions. It’s honest, sometimes uncomfortable, and ultimately hopeful.

Hit play if you want to think differently about growth, technology, and what really makes a dealership sustainable in the years ahead.

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Every dealer wants more leads, more trust, and more sales. But here is the uncomfortable truth. Many still treat their website like a digital brochure instead of the online version of their showroom. And in 2025, that gap is costing real money.

In this episode, I sit down with Ysai Laumen, founder of Morgen Internet, to talk about what actually makes a dealership website convert. Not theories. Not wishful thinking. Real insights from running more than 600 dealer sites in the Netherlands and Belgium.

Here is a taste of what  we dig into in this conversation 

•  Why so many beautiful physical showrooms fall flat online
•  The hidden habits of today’s buyers that dealers still overlook
•  The three call to actions that outperform everything else on a used car detail page
•  Why your first five photos matter more than your camera
•  How subscription based websites stay fresh while one time builds slowly decay
•   What dealers can actually learn from e-commerce and where the comparison stops
•  How conversational AI will reshape the online showroom long before most dealers are ready
•  A personal story of how I ended up buying something I never planned to buy and what it taught me about buyer psychology

This conversation will make you look at your website differently. Not as a brochure, but as the first salesperson every customer meets. And once you hear Ysai’s insights, it becomes very clear why some dealers convert and others unintentionally chase buyers away.

If you want practical ideas that can improve your online results this week, this episode is worth your time.

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 In this episode, my guest is Stephen Whitton, founder of MenAble, a UK-based initiative focused on improving mental health in the automotive industry. We talk about what mental health really looks like behind the scenes in dealerships, and why Stephen prefers to call it mental wealth. 

Stephen doesn't just bring insights — he brings lived experience. From his own breakdown during the pandemic to helping businesses build cultures where people thrive, Stephen delivers truth with warmth, humor, and zero fluff.

We get into:

• Why the phrase “How are we doing?” might be the most powerful leadership tool you're not using
• The difference between mental health and mental wealth, and why the latter could change your company
• What’s really driving burnout in the motor trade — and how to spot it before the wheels come off
• How simple shifts in your team culture can attract (and keep) top talent
• Tangible actions managers can take today to support their people without becoming therapists

Oh — and you’ll never ask “How are you doing?” the same way again.

This isn’t a therapy session. It’s a conversation every dealership leader needs to hear. Hit play and get ready to shift gears on how you think about mental wellbeing at work — and in life.

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In this episode, my guest is Joost Nieuwlaar, a digital consultant at Datamotive, Joost has been active in the digital automotive world for more than seven years. He helps dealer holding companies and car companies optimise their digital strategy, from lead generation to conversion. Joost stood at the cradle of Datamotive, inspired by recurring questions from the market. His mission: to help car companies stay ahead digitally.

We talk about what makes a dealer website actually perform, how AI is already streamlining backend operations, and why the future of automotive retail is all about smart integration over more tools. 

Here’s a quick taste of what we cover:

• The three powerhouse modules that make up the Datamotive platform
• Why “conversion” isn’t just a buzzword—it’s the lifeblood of your site
• How AI (when combined with good data) is unlocking smarter workflows for marketing teams
• The future of car configurators, customer personalization, and European expansion
• Plus: Joost shares what actually drives more car sales (hint: it’s not what you think)

This is a masterclass on how to future-proof your dealership's digital experience—with practical insights you can act on right away.

👉 If you’re tired of clunky platforms, siloed tools, and websites that collect dust instead of leads… hit play.

Let’s go.

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In this episode I sit down with Alex Gaspar, founder of AutoDialog, to unpack a seriously inspiring transformation—from being pulled out of school to save his family’s dealership, to building one of Belgium’s most respected automotive groups, and ultimately, launching a tech platform that’s revolutionising after-sales for dealers across Europe.

But this isn't your typical founder story.

Alex didn’t set out to be a tech innovator. He just couldn't stand the inefficiencies in his service department. So he built custom tools to fix it. Turns out, other dealers wanted in. Fast forward to today, and AutoDialog is helping dealerships digitise, automate, and scale their after-sales departments—without hiring more people.

In this episode, we explore:

• How Alex took a dealership from red to black in under three years — and the exact efficiency levers he pulled
• The real reason he transitioned from dealership owner to full-time software founder 
• Why traditional DMS tools weren’t cutting it, and how he built AutoDialog to plug the gap — straight from the workshop floor
• The surprising power of letting salespeople just sell — and stripping away everything else
•   How automation is helping dealers prepare for the EV future with triple the throughput (without tripling the staff)
•  The launch of AI-powered assistants like NOVA and how it’s reshaping communication between service advisors, mechanics, and customers

Alex shares his journey with disarming honesty, practical wisdom, and some seriously quotable lines (like: “Give your team superpowers, not more tasks”). This isn’t just a feel-good founder story — it’s a roadmap for any dealer who’s tired of clunky processes, siloed data, and customers stuck on hold.

If you're serious about leveling up your after-sales game and future-proofing your operations, this episode is for you!

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In this episode, I sit down with Miguel Michiels, COO of AutoChat, to explore how AI is transforming the car business from the inside out. Miguel has spent over a decade in automotive retail, helping dealerships and leasing companies rethink their strategies. From running pricing at LeasePlan to leading the omnichannel revolution at Carnext, he knows exactly what it takes to sell cars in today’s digital world. Now, at AutoChat, he's building AI-powered solutions that make dealerships more efficient, more profitable, and more customer-friendly. 

Here's what we dig into:

• The AI advantage – How dealerships are using AI to generate more leads and close more deals
•  Automation that actually works – Reducing non-billable hours and cutting costs without losing the personal touch
•  Why speed wins – How responding to customers faster leads to more sales
•  What’s next for automotive AI – A behind-the-scenes look at AutoChat’s Nova AI and where the industry is headed
•  Is AI replacing jobs? – The truth about automation, dealership employees, and the future of customer service

If you’ve ever wondered how AI can actually make your dealership better, this episode is for you.

So, if you want to stay ahead of the game and learn how the smartest dealers are using AI to work less and sell more, hit play and let’s get into it.

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Welcome to the First Episode of The Car Dealership Podcast! 

In this episode we’re diving deep into how AI and digital communication are reshaping the automotive industry. No overhyped buzzwords—just real conversations about what’s actually working in dealerships today.

To kick things off, I’m joined by Michiel Borst, Chief Commercial Officer at UnameIT, a company that’s been revolutionizing how dealerships manage customer interactions and sales. With over 17 years in the automotive industry, Michiel knows exactly what makes dealerships tick—and more importantly, what’s holding them back.

What You’ll Get From This Episode:

• How AI-driven customer interactions boost lead conversion by up to 4% (and why this matters more than you think)
• The game-changing integration between UnameIT and AutoChat (and how it’s already helping dealerships close more deals)
• Why traditional lead forms might be costing you sales—and what to do instead
• The surprising role of marketing automation in customer engagement and upselling
• Where AI-powered voice technology is headed in the dealership space (spoiler: it’s coming faster than you expect)

This is just the beginning. If you’re in the automotive space and want to stay ahead of the curve, you won’t want to miss this conversation.

🔊 Hit play now and join us on this journey to explore the future of automotive AI!

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In this episode, my guest is Derek Verpooten from Autotelex Belgium. Derek Verpooten is a father of three with a lifelong passion for cars, motorsport, and cycling. With more than 25 years in the automotive industry, and the last decade focused on digitalization, he now works as a business developer helping dealers tackle the challenges of fast-changing processes. Derek believes the right mix of well-trained people and smart digital tools is what drives lasting success in today’s automotive world. 

In this episode we dive into what it really takes to build a career in the automotive world while keeping pace with how fast the industry is changing.

Derek shares his journey, from selling cars as a teenager, to working in the high-pressure world of GT3 and Lamborghini racing, to now leading Auto Telex’s expansion into Belgium. Along the way, we talk about the challenges dealer groups face with consolidation, how culture and regulation differ between Belgium and the Netherlands, and why speed and flexibility matter so much when it comes to car data and digital tools.

You’ll hear why passion still plays such a big role in this business, how AI and automation are changing the way dealers work, and what Derek believes will set the most successful groups apart in the years ahead.

This conversation blends story, strategy, and straight talk about the realities of automotive retail today. If you want to see where the market’s heading, and how passion and adaptability can shape a career, you’ll want to press play. 

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In this episode my guest is Jacqui Barker, Global OEM Strategy Director at Keyloop. Jacqui’s career path has taken her from the early days of car magazines, through AutoTrader’s shift from print to digital, and now into helping OEMs and retailers adapt to the fast-changing world of tech and customer experience.

We talk about the big lessons she learned at AutoTrader that still apply today, how OEM strategy connects (or sometimes disconnects) with the reality of the showroom floor, and why partnerships with startups are shaping the future of automotive retail. Jacqui also shares her perspective on the bubbles in EVs and AI, and how leaders can bring their teams along when change feels overwhelming.

What I love about this conversation is how practical it is. Jacqui doesn’t just talk theory—she shares insights that dealers and industry leaders can actually use. If you’ve ever wondered how to bridge the gap between big-picture strategy and real-world customer experience, this episode is worth your time.

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In this episode, my guest is Paul de Vries, founder of DCDW (Digital Car Dealer Workshop) and a familiar face in the European automotive industry. Paul has worn just about every hat in the business—from pumping gas at a Volkswagen station, to running a dealership, to building and selling the first online new car platform in Europe to eBay.

We get into some powerful lessons about what it really takes to win with online leads. Paul shares why speed is everything, what happens when you miss the “first response” window, and how tools and processes can double conversion rates without spending more on marketing. We also explore the changing role of BDCs, where AI fits in (and where it doesn’t), and what European dealers can learn from their American counterparts.

What I love most about this conversation is how real Paul gets. He even admits to losing a deal because he wasn’t quick enough—and that honesty makes his advice all the more practical.

If you’ve been frustrated with “bad leads” or wondered why your digital marketing isn’t paying off the way it should, you’ll get a ton of insight here. This isn’t theory. It’s about what’s working right now and how you can apply it in your dealership today.