Explore every episode of the podcast Behind the Inbox
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Episode 1: Five brands, one inbox. Inside Delta Galil's 60% automation playbook | 21 juil. 2026 | 00:32:21 | |
In this episode, leaders from Delta Galil discuss how they run customer experience for five DTC brands â Bare Necessities, 7 For All Mankind, Splendid, Florence by Mills, and PJ Salvage â out of a single Gorgias help desk. Ajit Patel, Director of Customer Service, and Nicole Parker, Senior Manager of Customer Service at Delta Galil, walk through how they hit 60%+ automation in about 18 months, why they stopped treating support as a cost center, and how AI freed their agents to do the high-touch work that actually converts. | |||
| Welcome to Behind the Inbox | 17 juil. 2026 | 00:01:43 | |
Your insider's guide to CX that actually converts. In this trailer, preview what Behind the Inbox is really about: honest, tactical conversations with the ecommerce and CX operators who are figuring out AI agents, faster support, and higher retention in real time. Hear who's coming this season, why we built a show for CX leaders, and what you'll steal from episode one. Presented by Gorgias. Premieres July 21. | |||