Behind the Inbox – Details, episodes & analysis

Your insider's guide to customer experience that actually converts. Behind the Inbox is the podcast where the best ecommerce and CX leaders open up their real playbooks: the actual dashboards, tickets, and metrics behind world-class customer experience. Presented by Gorgias, each episode features Directors of CX, Heads of Support, and DTC founders on how they run customer support, roll out AI agents, cut response times, and turn customer service into a growth and retention engine. New episodes every other Tuesday. Subscribe for tactical, steal-this CX strategy.