Truly Human Leadership – Détails, épisodes et analyse

The term "influencer" has really become a marketing term. It's a job. People are paid on social media to influence behavior, usually toward certain products. But there are real influencers in our lives -- intentional or unintentional -- that have a much greater effect on our behaviors, in positive or negative ways.

We've long held at Barry-Wehmiller that your leader is one of the most powerful influencers in your life. Many years ago, I was told that the person you report to at work can be more important to your health than your family doctor. A few years ago, Forbes published a study that said 69% felt their leader had the greatest impact on their health, on par with the impact of their partner. 

Bob Burg is the best selling author of the classic business parable, The Go-Giver. Another book in that series, The Go-Giver Influencer, is a book that describes the characteristics a  leader should have to exert a positive influence on others. Key among them is listening. It’s written, as are his other books in the Go-Giver series, as a parable, and it has a powerful message.

When it was released, our CEO, Bob Chapman wrote a blurb — or recommendation. In it, he said, "If you do nothing more than read and follow the lesson in chapter seven, you will have given yourself a life-changing gift." Here’s a quote from the book about that chapter that explains what he meant:

“The next time you listen to someone speak, imagine you’re using the back of your neck to hear… It’s like listening not only to what a person says, but also to what they don’t say. What they mean. What they’re feeling, behind the words and facial expression.”

On this podcast, we talk to Bob Burg about what it truly means to be an influencer.

Here’s something our CEO Bob Chapman recently wrote in a post on our Truly Human Leadership blog: 

The people our leaders lead, they do not “report to” that leader, they are within that leader’s span of care. Just that simple deviation from the normal way of phrasing things completely changes the dynamic of the relationship. Per a Google search, the literal definition of “report to” someone is “to work under the supervision of or take instructions from someone who is in a higher position. It implies a hierarchical relationship where the person reporting is accountable to the individual they report to.” But when you talk about being within a leader’s span of care, it helps to change the way leaders think. It suggests the sense of responsibility a leader should feel to those they lead. Our children do not “report to” us. Our spouses certainly don’t. When we invite someone to join our team, we are bestowed with the awesome responsibility to provide the care and inspiration and support that that precious human being needs to become everything he or she was meant to be.

As Bob says here, just a simple phrase like “span of care” can change our perspective as a leader. And this takes us to our conversation today.

Chapman & Co. Leadership Institute is Barry-Wehmiller's consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. They do this by helping those organizations identify, develop, and equip their leaders.

On this podcast, Ben Huebner, a Senior Consultant at Chapman & Co. Leadership Institute is going to talk to a couple of leaders from Metlife, who I’m sure you’ve heard of. Since 1868, MetLife has been of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individuals and institutions around the world.

Ben’s conversation is with Anna Lavery, Vice President, Market Enablement and Andrea Douglas, Vice President, Regional Business Service & Implementation. The three talk about the work Chapman & Co has done with Metlife for a few years now, mainly with what Chapman & Co calls Truly Human Service and Truly Human Language. Notably, you’ll hear the impact using the phrase “span of care” has made in their organization.
 

We’ve all heard about those organizations who have a dynamic and powerful leader who brings everything to new heights of success and notoriety. But then, when the times comes where that leader moves on, things are never quite the same. Other able and competent leaders left because they never received an opportunity to grow and use their gifts because the organization so relied on that one dynamic leader. So, after his departure, the organization flounders, or worse, ceases to exist.

This is a scenario that Barry-Wehmiller has seen a time or two in our history of acquiring or, as we say, adopted companies and brought them into our family to hopefully give them new life.

One of the most caring acts of leadership and one of its greatest responsibilities is to provide a safe and stable living for those people who are in our organizations, who are within our span of care. That’s why the subject of today’s podcast is so important. We’re going to talk about succession planning, or strategic workforce planning. You may think you understand what that means, but after this discussion, you’ll truly understand why it should be a high priority of caring organizations.

Chapman & Co. Leadership Institute is Barry-Wehmiller's consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. Succession planning is at the heart of what Chapman & Co. does, helping those organizations identify, develop, and equip their leaders.

Today’s discussion features three Industrial Organizational Psycologists from Chapman & Co. — Melinda Bremley, Andrea Cornelius and Jenny Morton Eagen — and is moderated by Chapman & Co’s Jessie Turner.

As Melinda says during the discussion, "Succession planning requires people to stop and think more strategically about 'what are we looking for, what is needed now, what is needed in the future.' And that front-end piece of the process really is kind of the game changer for having a more strategic mindset."

Often on this podcast, you’ll hear Barry-Wehmiller CEO Bob Chapman, other BW leaders or other thought leaders talk about the waycaring leadership or Truly Human Leadership impacts the lives of people in our workplaces. However, on this episode, you’re going to hear from some of our team members within Barry-Wehmiler.

A few years ago, we started a video series called “Better Work, Better World” that you can find at trulyhumanleadership.com or on our social channels. The series is a way to feature our team members’ stories and recognize them for their contributions.

On this podcast, you'll hear from five team members from our BW Packaging platform of companies, namely BW Integrated Systems and BW Flexible Systems. You'll hear them talk about how they came to Barry-Wehmiller, what their roles mean to them, how Truly Human Leadership affects their roles and why they refer to BW as a family. 

This is the third and final part of this podcast series where Barry-Wehmiller CEO Bob Chapman answers questions submitted by our social media audience. You will find the questions below the You Tube embed. Don’t forget to go back and listen to part one and part two.

We hope you find the dialogue we’ve been having over these last three episodes as inspiring as we have. We will do it again in the future! The way we lead impacts the way we live. Let's move into this New Year abandoning the thinking of traditional business management and embrace the practice of caring leadership.

This is the second episode of our podcast where Barry-Wehmiller CEO Bob Chapman answer questions submitted by our social media audience. You will find the questions below. Don’t forget to go back and listen to part one. 

We appreciate everyone who took the time to send in questions. Bob thought it was a wonderful dialogue. More to come!

A while back, we asked followers of Barry-Wehmiller on social media to send in questions for CEO Bob Chapman to answer on our podcast.

We were overwhelmed by the response! We appreciate the time and thoughtfulness of everyone who submitted their questions. There were so many, the answers will be spread across multiple episodes of the podcast. Bob enjoyed the dialogue with you all so much, we will probably do this again in the future.

In this time of Thanksgiving in the U.S. we are very thankful for all of the Barry-Wehmiller teammates around the world who are a daily inspiration and we’re thankful for you, loyal readers and followers, who help spread our message of Truly Human Leadership.

BW CEO Bob Chapman met Dr. Anita Sanchez a few years ago through a mutual friend, William Ury. Since then, Anita and her husband, Kit Tennis, have become great supporters of what we’re trying to do at Barry-Wehmiller, spreading the message about the power of Truly Human Leadership.

As is described on her website, Anita’s book, The Four Sacred Gifts: Indigenous Wisdom for Modern Times,  is a guide "in living as whole, joyful human beings in our modern lives. Through a series of breath-taking, up-lifting stories drawn from experiences of leaders in business and communities around the world as well as from her own amazing journey, the author inspires us to discover and trust our gifts showing us how to become the life-giving connection to all: People, Spirit and the Earth."

The principles Anita writes about and their connection to her heritage align closely to the similarities Bob has identified between leadership and parenting. When we lead others, when it comes to building teams, having a connection – like a family – is so important.

Sometimes, as leaders, we need to reconnect with the idea of what a family is to be able to connect with others. Anita’s book is filled with the wisdom to try to do that in order to move toward a world where people feel like they matter.

Dr. Ken Druck has been a trusted advisor through the years, personally to Barry-Wehmiller CEO Bob Chapman, and also to the leadership of BW during some of our tough times.

After the loss of his daughter, Ken decided to dedicate himself to helping others find their way through grief. He founded the Jenna Druck Center in his daughter’s honor and went on to be a source of hope to families affected by the tragedies of 9-11, Columbine, Katrina and Sandy Hook.

A few years ago, we invited Ken to Barry-Wehmiller corporate headquarters in St. Louis as part of our Leadership Speaker Series. We at Barry-Wehmiller often talk about how listening is key to helping people feel valued, but that must be accompanied by empathy and compassion.

In his talk, Ken spoke not only about how he processed his own grief, but he also talked about how to be a good friend and encourage those who are experiencing grief. But, the things that Ken discusses in this podcast can not only be guidelines to be compassionate to those experiencing grief, they're good things to think about when approaching people in everyday life. Especially during stressful or tense times. Our friends, family, teammates and acquaintances. In our workplaces, our neighborhoods and our homes.

Chapman & Co. Leadership Institute is Barry-Wehmiller's consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. They do this by helping those organizations identify, develop, and equip their leaders. You can learn more about Chapman & Co. at ccoleadership.com

One company that Chapman & Co. has a long relationship with is Meijer, a midwestern chain of grocery stores that currently has about 270 stores with 70,000 team members. On this podcast, Barry Kirk, one of Chapman & Co.’s partners, has an indepth conversation with Dave Lopez and Josh Barber of Meijer. They talk about why Meijer began working with Chapman & Co. and share some of the results, as well as how they are trying to sustain those results. They also talk about a fascinating aspect of training that incorporates gamification. But most importantly, they share how they were able to let their leaders be leaders.