Are you trying to change everything at once, or are you building the trust, focus and discipline your sales team needs to follow you?
In this episode of Sales Transformers, Chris and Matt sit down with Ryan Lazar, DVP of Sales, Central US and LATAM at Sprinklr. A civil engineer by trade, Ryan has spent eight years in customer experience, after a spell at CareerBuilder, and 16 years in leadership. He shares his "people, presence and process" philosophy, why discipline outweighs motivation, and how he uses AI agents for deal reviews, meeting prep and pipeline analysis.
What You'll Discover
- People, Presence and Process: Why change starts with a team rowing in the same direction, a leader who is visible in the field and with customers, and clear templates that remove ambiguity.
- Over-Communicating the Why: How sharing the vision, journey and key milestones reduces the uncertainty change creates, and why keeping things behind the curtain erodes trust.
- Resisting the Hero Seller: Why newly promoted leaders must let their team run the meeting, allow sellers to fail and learn, and know when to throw in the life jacket.
Motivation might last a couple of days after a quarterly business review, but discipline and trust carry a team through change - and trust is earned through actions, not words. By running ahead of your team and using AI to spread best practice, you can lift performance across your sales organisation.
If you are a sales leader trying to drive change without losing your team's trust, this episode is packed with practical, hard-earned advice.
The Sales Transformers Podcast is brought to you by Sales Growth Team and is produced by Urban Podcasts.