The Customer Experience Podcast – Détails, épisodes et analyse

Détails du podcast

Informations techniques et générales issues du flux RSS du podcast.

The Customer Experience Podcast

BombBomb

Business & Entrepreneuriat

Fréquence : 1 épisode/6j. Total Éps: 272

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

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RSS

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Classements récents

Dernières positions dans les classements Apple Podcasts et Spotify.

Apple Podcasts

🇨🇦 Canada - marketing
01/06/2026
#86
🇨🇦 Canada - marketing
31/05/2026
#55
🇩🇪 Allemagne - marketing
13/10/2025
#71
🇬🇧 Grande Bretagne - marketing
04/07/2025
#81
🇨🇦 Canada - marketing
30/06/2025
#79
🇨🇦 Canada - marketing
29/06/2025
#43
🇨🇦 Canada - marketing
28/06/2025
#18
🇨🇦 Canada - marketing
27/06/2025
#30
🇨🇦 Canada - marketing
26/06/2025
#16
🇨🇦 Canada - marketing
31/05/2025
#81

Spotify

Aucun classement récent disponible

Liens partagés entre épisodes et podcasts

Liens présents dans les descriptions d'épisodes et autres podcasts les utilisant également.

https://podcasts.google.com/?feed=aHR0cHM6Ly9jdXN0b21lcmV4cGVyaWVuY2Vwb2RjYXN0LmxpYnN5bi5jb20vcnNz&amp
16 partages
https://bombbomb.com/
9 partages
https://www.chick-fil-a.com/
4 partages

https://www.linkedin.com/in/ethanbeute/
11 partages
https://www.linkedin.com/in
8 partages
https://www.linkedin.com/in/markwschaefer/

Qualité et score du flux RSS

Évaluation technique de la qualité et de la structure du flux RSS.

Qualité du flux RSS

À améliorer

Score global : 63%

Historique des publications

Répartition mensuelle des publications d'épisodes au fil des années.

Year

Derniers épisodes publiés

Liste des épisodes récents, avec titres, durées et descriptions.

271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea

mardi 31 octobre 2023 • Durée 50:28

Doing what's right for your customer is what's right. It’s that simple.

Angela Alea, President and Chief Revenue Officer at LASSO shares valuable insights on the importance of teaching and learning in conversations, removing friction for a seamless customer experience, and the significance of feeling understood and cared for. In this conversation we explore the changes in sales, marketing, and customer service over the past decade, discuss the power of surveys and data analysis, and uncover the secrets to building positive relationships and successful partnerships.

Key theme: serve first — from that, revenue comes.

Join as we discuss:

Why serving others and providing value, regardless of sales opportunities, is the ultimate game-changer
Why it’s important to measure success — not satisfaction
Whether your customer is seeking the best price, or the best partner
How to make your consumers feel cared for and supported

More information about Angela Alea and today’s topics:

LinkedIn Profile: https://www.linkedin.com/in/angelaalea/
Company Website: https://www.lasso.io/
Other Relevant Link: Publix Super Markets; Chick-fil-A; Delta Airline

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270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja

mardi 24 octobre 2023 • Durée 45:56

Solving for multiple stakeholders is the essence of human-centered design.

Our latest guest is Saira Taneja, a seasoned professional who has journeyed from the realms of corporate strategy to her current role as Chief Experience Officer at Cover Whale, a leading insurtech company specializing in the commercial auto industry.

Together we explore the evolving world of customer experience in high-growth environments, from human-centered design to the role of data and technology. We dive into the delicate balance between leveraging cutting-edge technology and maintaining a personal touch in customer interactions. Learn how Cover Whale addresses the needs of multiple stakeholders, and why Saira advocates for open-minded hiring and education.

Join as we discuss:

Why Human-Centered Design is crucial in improving the customer journey
How data impacts customer experience and business strategy
How businesses can effectively address the needs of multiple stakeholders
How a company can maintain consistent CX during scaling and growth
Where tech and personal touch intersect in the commercial auto industry

More information about Saira Taneja and today’s topics:

LinkedIn Profile: http://linkedin.com/in/sairataneja/
Company Website: https://www.coverwhale.com/
Other Relevant Link: Dan Abrahamsen and Kevin Abramson; IDEO

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261. Showing Your Work in the Age of AI w/ Ethan Beute

mardi 8 août 2023 • Durée 17:22

Caution: be thoughtful about what you and your team outsource to generative AI, and what you continue to do yourself.

When it comes to human and machine, the best solution is “both/and”, not “neither/or”. The dreaded follow up email isn’t just about the bullet pointed takeaways; it's not just about the summary. That follow up is about YOU. It's about your ability to listen, learn, understand, guide and recommend. It's about your ability to earn trust and to move things forward. As of now, only humanity can fulfill this emotional component. Most of us can agree that AI is not associated with authenticity, however it’s authenticity that our customers crave.

Solution: “Show your work” by rehumanizing with recorded video messages, perhaps in conjunction with AI generated bullet points. Thus, “both/and”.

More information about Ethan Beute and today’s topics:

LinkedIn Profile: https://www.linkedin.com/in/ethanbeute/
Company Website: https://bombbomb.com/
Other Relevant Links: How Generative AI Changes Creativity (HBR IdeaCast); Don Allen Stevenson III on LinkedIn; Jacqueline Ng Lane on LinkedIn; David De Cremer on LinkedIn; Consumers Crave Authenticity (Forrester)

Related Episodes

CX 150 with Dr Nick Morgan “Why Your Virtual Relationships Degrade Over Time”
CX 155 with Dr Roland Rust “How Artificial Intelligence is Driving the Feeling Economy”

171. Why Better CX Is The Goal, Not Disruption w/ Michelle Lisowski

lundi 29 novembre 2021 • Durée 44:43

The word “disruption” can make us feel irritation or even angst. What we need is to recognize that disruption on an industry scale means changing how we operate to create better experiences for our customers.
In this episode, I interview Michelle Lisowski, Global Director, B2B Marketing at Uber, about how she's leading a well-known B2C brand into better B2B customer experience.
Join us as we discuss:
What Michelle means when she says CX is everything
How Uber for Business is redefining transportation
Why disruption should be recognized as serving customers
How Michelle manages multiple lines of business with trust in people
When customer-centricity became a practice for Michelle

Check out these resources we mentioned:
Uber for Business
Michelle Lisowski on LinkedIn
Patagonia
American Express
Target

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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170. 3 Steps to Sales Success: Authority, Generosity, & Platform w/ Josh Elledge

mardi 23 novembre 2021 • Durée 50:42

He’s the Founder and Chief Executive Angel at SavingsAngel.com and host of The Thoughtful Entrepreneur Podcast. His work is syndicated nationally in print, on radio, on television, and of course online. He’s a US Navy veteran. AND he’s also sent more than 4,200 video messages over the past few years!

In this episode, I interview Josh Elledge, who is also the Founder/CEO of UpMyInfluence.com, about how to gross more than $50 million in revenue and build a 7-figure B2B sales system for consultants and agencies — with zero paid ads.

Join Josh and me as we discuss:
Why we should focus on value and impact instead of chasing revenue numbers
What the big problem is with paid ads
How to build authentic relationships with your dream customers
Why video is the best way to make people fall in love with you
When you should send video messages

Check out these resources we mentioned:
UpMyInfluence.com
Bob Burg
Adrian Cronauer
BombBomb

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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169. From Cold Prospect to Healthy Relationship w/ Mike Chambers

mardi 16 novembre 2021 • Durée 44:09

For the entire year of 2020, his team booked about 450 meetings. So far in 2021, they’ve booked about 550 meetings in just the first three quarters by sending over 220,000 emails that people want to read.
In this episode, I interview Michael Chambers, Vice President, Sales Agency and Training Teams at Precision Value & Health, about why he puts relationships at the center of everything he does for customers and employees — and cold prospecting.
Join us as we discuss:
Why relationship and responsiveness are at the center of customer experience
What the qualities of great candidates are to Mike
How he designs a successful cold email strategy
Why it matters to accept “not yet” as a response
How to stay available to customers and employees

Check out these resources we mentioned:
Michael Chambers on LinkedIn
Precision Value & Health
Fernando Mateus on LinkedIn
Clean My Pavers

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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168. Obviously Shareable: CX That Customers Want to Talk About w/ Dan Gingiss

mardi 9 novembre 2021 • Durée 12:39

Instead of a slice of cake with a candle, they brought out a box of handmade chocolates with Happy Birthday spelled out in cocoa powder and decorated with a sparkler. All four diners spontaneously took out their phones, photographed it, and shared it online.

“The single best marketing is a happy customer talking about you because it’s the most credible, the most authentic,” said our guest today, Dan Gingiss, Chief Experience Officer at The Experience Maker, LLC and author of The Experience Maker .Dan challenges organizations to create shareable experiences, just like Fleming Steakhouse did for his son’s birthday dinner.

Join us as we discuss:
Why Dan highlights a romance novelist in his marketing book
What the WISER framework stands for
How personalization creates shareable moments
How to leverage B2C experiences in B2B
Why Amazon loses money to invest in relationships

Check out these resources we mentioned:
Dan Gingiss on LinkedIn
The Experience Maker (book)
DanGingiss.com
Starbucks

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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167. Essential Traits of the Next Generation CRO with Brandi Starr, Rolly Keenan, Mike Geller

mardi 2 novembre 2021 • Durée 52:58

There’s no reason to keep them separate anymore: success, support, marketing, and sales. Their common goal is revenue, so their common leader should be the CRO. When we’re talking about the next generation of CROs, a Chief Marketing Officer is likely the best candidate because they’re already doing the bulk of that work.
In this episode, I interview the authors of CMO to CRO: The Revenue Takeover by the Next Generation Executive, Tegrita’s COO Brandi Starr, CRO Rolly Keenan, and President & CTO Mike Geller. We talk a bout why CMOs make such good CROs and how to create a CRO function.
Join us as we discuss:
Why the rise of the CRO is vital to good CX
Why Tegrita created a CRO role and wrote a book about it
How to tame your Frankenstack
What CMOs can do to shift into CROs
Where to position RevOps with respect to the CRO function

Check out these resources we mentioned:
RevenueTakeover.com
Tegrita.com

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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166. A More Personal Way to Launch a Book w/ Ethan Beute

jeudi 28 octobre 2021 • Durée 11:44

Two and a half months ago, gearing up for the launch of our second book, Human-Centered Communication, we found that mass emails did not perform as well as before. Here’s what has worked: personal one-to-one video messages.
People and relationships matter more today than ever.
I’m Ethan Beute, Chief Evangelist at BombBomb, host of The Customer Experience Podcast, and co-host of the CX Series on the B2B Growth Show. In this episode, I share how our launch strategy has changed to reflect the thesis of our book — that human-centered communication is the most meaningful and successful way to cut through today’s digital pollution.
Here are some thoughts from the episode:
How personalization promotes memory
What our book rankings are
How we pivoted our launch strategy for our second book
What I said in my video messages and how people responded
Why human interaction matters even more online

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.

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165. 3 Steps to Building a Collaborative Culture w/ Mark Rosenthal

mardi 26 octobre 2021 • Durée 43:21

In one of his interviews at his current company, our guest said this to the CEO:

“If we're going to build an organization that truly earns the love of the customer by providing a consistent experience, we need to put the entire customer journey under one umbrella. We also need to train the team to be maniacally focused on the customer — to understand the market, the industry, and the players’ wants, needs, and wins — by training as a whole, not in silos.”

In this episode, I interview Mark Rosenthal, COO at HqO, about executing his vision to create a culture of collaboration.

Why workers need to return to the city
How Mark transitioned from VP to CRO to COO
How an argument helped shape his defining moment as a leader
What Mark does to stay engaged with the customer team
What the three keys to a collaborative culture are at HqO

Check out these resources we mentioned:
Mark Rosenthal on LinkedIn
HqO
Waze

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.

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