Future Picks – Détails, épisodes et analyse

To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue. The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 Airline retailing could be worth $40 billion. Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs. This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey. Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of Consulting, share with Ross Falconer at Future Travel Experience the key trends and developments shaping airline retailing. Find out how airlines can leverage advanced data analytics, contextualisation, and omnichannel strategies to stay ahead in a global market. Watch the interview and see how these cutting-edge approaches are revolutionising the way airlines interact with their customers, ensuring they can sell anything, anywhere, anytime. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Dive into the world of seamless digital commerce and exceptional customer experiences with David Turton, CTO at Branchspace — digital reinvented, as he shares the successes of our valued customers using, or about to launch, the Triplake dynamic retailing platform. Our customers' stories span various approaches. Some airlines boldly opt for a transformative journey, replacing their entire digital ecosystem at once. Triplake becomes their partner of choice, offering a platform covering all aspects for a consistent and engaging customer experience. On the flip side, other airlines prefer a stepwise approach, deploying parts of the experience first and progressively evolving other key flows and touch points. This allows time for the teams to learn how to adopt the new focus to turn into a dynamic sales oriented retailer. The beauty of Triplake lies in its adaptability, allowing future proof flexibility. Large or small airlines, legacy or (in future) latest Offer Order management as a basis, Triplake is agnostic given its new generation modular architecture and in built advanced integration intelligence. Triplake caters to diverse airline needs. From connecting to legacy systems through APIs, fetching flight offers, creating orders, to handling payments, we see these connections as the plumbing that ultimately leads to a remarkable and seamless customer experience. Join us on this journey of transforming travel experiences into effortless and inspiring shopping experiences for flights and ancillary products and services, one success story at a time! This video was part of the webinar by The International Air Transport Association (IATA), September 2023.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace. At World Aviation Festival, Lisbon, 2023.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023.

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from Panel participation “Blazing the Trail to Offer/Order Transformation—Managing the Pain”, with Radu Iliescu, Director of Digital Solutions & Consulting at Branchspace. T2RL Engage, London, September 2023. Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Some of us are very excited about it. Others fear that it will take over the world. Whether you like it or not, there’s a hype for the rise of AI, and it will definitely impact the airline industry. In this video, our management team share their thoughts on the diverse aspects of AI, from dynamic digital experiences to real-time interaction personalization. Join us on this exploration of AI's role in reshaping the future of airline operations and the customer experience. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

Getting personal — How Triplake helps to create truly customer-centric experiences as part of the digital transformation journey Extract from an interview with Ursula Silling, CEO at Branchspace, and Michael Huynh, Founder and Managing Director at Branchspace At World Aviation Festival, Lisbon, 2023

Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Extract from an interview with Michael Huynh, Founder and Managing Director at Branchspace and Ursula Silling, CEO at Branchspace at World Aviation Festival, Lisbon, 2023 Website & Social

Website: https://www.branchspace.com/

Email: reinventdigital@branchspace.com

LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/

Twitter: https://twitter.com/branchspace

Instagram: https://www.instagram.com/branchspace_digital_reinvented/

Facebook: https://www.facebook.com/profile.php?id=100081431809978

Starting with a very entertaining scene of what it means to build a customer-centric experience, our team presented at World Aviation Festival our ways to get airlines to modern retailing. #airlineindustry #customercentric #digitaltransformation Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Twitter: https://twitter.com/branchspace Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978