Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.
I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.
Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply
Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow
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Détails sur Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM), podcast de Carly Agar | Customer Success Career Coach
146. 6 Things Your Resume Needs to Land Interviews for Customer Success Leadership Roles
Épisode 146
mercredi 11 novembre 2026 • Durée 17:36
If you've been applying for Customer Success leadership roles and your resume isn't getting you in front of the right people, there's a good chance you're missing some really important details.
In this episode, I'm walking you through the six things my team and I look for when rewriting resumes for CS leaders. We'll cover the metrics hiring managers actually care about, how to showcase your impact beyond retention and revenue, and the leadership accomplishments you're probably overlooking. I'll also share real resume bullet point examples and what to prioritize depending on the level of leadership role you're going after.
If you want to see what's missing from your resume and give yourself a better shot at landing interviews, hit play and let's dive in.
And if you're applying for CS leadership roles but your resume isn't getting you interviews,apply for coaching HERE and let's make sure you're showcasing the right accomplishments to get noticed.
0:43 – The 6 Things Every CS Leadership Resume Needs
2:30 – How to Show the Scope of Your Leadership Experience
4:46 – Why Your Team's Retention Numbers Matter to Hiring Managers
7:00 – How to Prove You've Driven Revenue Beyond Retention
9:34 – The Systems and Processes You're Probably Overlooking on Your Resume
12:00 – How to Showcase Your Experience Hiring and Scaling Teams
14:00 – Why Your Influence Outside Customer Success Matters
15:00 – What to Prioritize for Manager, Director, and VP Roles
Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:
👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop
👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!
This helps me reach more customer success pros who need these insights.
Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.
New episodes drop every Wednesday!
145. Is Applying on LinkedIn Dead? What 2 CS Career Coaches Are Seeing in Hiring Right Now with Rachel Provan
Épisode 145
mercredi 4 novembre 2026 • Durée 01:01:13
Is applying on LinkedIn actually dead, or is that just what everyone wants you to believe?
In this episode, I’m sitting down with fellow CS career coach, Rachel Provan, for a real conversation about what we’re seeing in the customer success job market right now. We’re getting into whether applying online is still worth your time, the one tiny detail that got six or seven resumes skipped in literally a second and a half, what recruiters actually read on your resume, the interview mistakes that can get you an automatic no, and what you need to prove about AI right now.
If you want to know what’s actually working to land a CS job today, hit play and let’s dive in.
And if you’re tired of throwing applications into the void and wondering what the heck you need to do differently to land interviews,apply for 1:1 coaching HERE and let’s figure out what’s not working in your job search.
2:26 – Is Applying on LinkedIn Still Worth Your Time?
4:30 – Why Your Resume Might Be Costing You Interviews
9:24 – What Recruiters Actually Read on Your CS Resume
10:06 – What Should Go in Your First Resume Bullet Point?
14:42 – Why Landing a CS Leadership Role Is Getting Harder
22:21 – How to Show Your Results When You Don't Have Exact Numbers
26:07 – Why Recruiters Are Finding Candidates on LinkedIn Instead
32:38 – The Biggest Interview Mistakes That Could Cost You Job Offers
38:44 – The Words That Could Get You an Automatic No
50:56 – What Hiring Managers Want to Hear About Your AI Skills
EPISODE LINKS:
144. 6 Skills That Keep CSMs Relevant as AI Changes Customer Success (What CS Leaders Said)
Épisode 144
mercredi 28 octobre 2026 • Durée 25:51
If you're worried about AI taking over your CSM job, I have some good news for you.
I just got back from Moment 2026, where pretty much every conversation was about AI. But here's what surprised me. Almost every CS leader I heard from ended up saying the exact same thing.
In this episode, I'm breaking down the six skills CS leaders say are becoming more and more important, what you should be showcasing in interviews, and three new job titles that might not even be on your radar right now.
If you want to keep your job, get hired, or figure out where the CSM role is headed, hit play and let’s dive in.
And if you're getting interviews but struggling to land an offer,apply for 1:1 coaching HERE and let's work on showcasing the skills and judgment hiring managers are actually looking for.
1:10 – What CS Leaders Are Really Saying About AI Taking Over CSM Jobs
2:30 – How Customer Success Teams Are Actually Using AI Right Now
6:30 – Why Saving Time With AI Isn't Enough to Keep Your Job
9:45 – The One Skill AI Can't Replace and Why It Matters
12:05 – How to Showcase Your Judgment in Customer Success Interviews
14:00 – The 6 Skills CS Leaders Say Every CSM Needs
20:20 – Three Emerging Customer Success Roles You Should Know About
22:30 – Why the CSM Role Is Heading in Two Different Directions
143. 4 Reasons Hiring Managers Skip Your CSM Resume (And How to Fix Them)
Épisode 143
mercredi 21 octobre 2026 • Durée 27:11
Your CSM resume could be getting rejected in seconds, even when you're perfectly qualified for the job.
After reviewing over 1,400 Customer Success resumes and working directly with hiring managers, I've seen the same four mistakes costing qualified candidates interviews.
In this episode, I'm breaking down what recruiters actually look for, why your experience and results might not be standing out, and four specific changes you can make to your resume to stop blending in with hundreds of other applicants.
If you want to turn your CSM resume into one that grabs a hiring manager's attention, shows exactly what makes you different, and helps you land more interviews, hit play and let’s dive in.
And if you're ready to actually make these changes to your resume, join me for my FREE live CSM Resume Working Session on October 27th, where we'll make all four edits together so you can stop getting overlooked and start landing more interviews. Save your spot HERE!
0:40 – Why Qualified CSMs Get Rejected Before Getting an Interview
4:36 – Four Resume Edits That Can Help You Land More Interviews
6:05 – The Missing Information That Gets Your Resume Overlooked
9:26 – How to Stand Out When Other Candidates Have Similar Experience
10:01 – Why Your CSM Resume Needs Numbers to Prove Your Impact
12:12 – What to Do When You Don't Have Access to Your Metrics
14:20 – Why Your Best Results Might Not Impress Hiring Managers
16:10 – The Biggest Mistake Making Your Resume Sound Like Everyone Else's
19:13 – How to Show What Makes You Different From Other CSMs
24:10 – Why It's So Hard to Communicate Your Own Value on a Resume
142. Overqualified for Some CSM Jobs, Underqualified for Others? How to Decide Which Roles to Apply For
Épisode 142
mercredi 14 octobre 2026 • Durée 22:21
Are you applying for CSM roles feeling either overqualified or underqualified and wondering where you actually fit?
In this episode, I’m breaking down how to decide which roles are actually worth your time, why job titles matter way less than you think, and the three things I want you looking at before you apply. I’ll also walk you through when being overqualified is totally fine and how to tell when an underqualified role is still within reach.
You’ll walk away knowing where to focus your job search instead of wasting time on roles that aren’t the right fit.
If you want to apply more strategically and feel confident about the roles you’re targeting, hit play and let’s get into it.
And if you’re tired of second guessing which CSM roles are actually worth your time,apply for coaching HERE and let’s build a job search strategy around the right roles for you.
0:57 – Why CSM Job Titles Matter Less Than You Think
4:23 – How to Know If You Should Apply When You’re Overqualified
6:01 – Why Your Current Life Phase Should Shape Your Job Search
10:55 – How to Know When Being Underqualified Is Too Much of a Stretch
12:17 – Why Enterprise Experience Does Not Automatically Qualify You for Scaled Roles
14:06 – Which Experience Gaps Are Actually Worth Stretching For
17:38 – The Simple Two Out of Three Rule for Choosing CSM Roles
141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round
Épisode 141
mercredi 7 octobre 2026 • Durée 21:23
What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing?
I reviewed around 60 coaching calls with Customer Success job seekers preparing for final round presentations and the same three mistakes kept showing up.
In this episode, I’m breaking down exactly what they are, how to show the hiring team how you actually think and make decisions, and the subtle difference between presenting to a panel and showing them what you’d be like in front of a real customer.
Plus, I’m also sharing two bonus tips that can instantly make your presentation stronger and help you catch the small details that are incredibly easy to miss.
If you want to walk into your next final round presentation knowing exactly how to stand out and prove you can do the job, hit play and let’s dive in.
And if you have a final round interview coming up and want a coach in your corner to review your deck, perfect your talk track, and help you stand out,apply for coaching HERE.
0:45 – The 3 Final Round Presentation Mistakes CSMs Keep Making
1:45 – Why Giving Options Without Taking a Clear Stance Can Hurt Your Presentation
7:58 – Why Your Talk Track Matters More Than the Perfect Slide Deck
11:55 – The Difference Between Presenting and Running a Customer Meeting
17:35 – How to Sound More Confident by Talking Like You Already Have the Job
19:35 – Why You Should Treat the Interview Prompt Like a Grading Rubric
140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"
Épisode 140
mercredi 30 septembre 2026 • Durée 21:44
Landing the job is one thing. Proving they made the right decision hiring you is another.
In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for success in the long run. I’m sharing how to figure out what you’re actually measured on, get up to speed faster, build relationships before you need them, use being new to your advantage, and start tracking the work that could help you land future promotions and raises.
If you want to crush your first 90 days without constantly wondering whether you’re doing enough, hit play and get these five things done.
0:44 – Why Landing the Job Is Only the Beginning
2:04 – How to Know What You’re Actually Measured On
3:04 – The One Question to Ask in Your First Week
5:02 – How to Learn the Product Faster Than Anyone Else
🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training:
139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
Épisode 139
mercredi 23 septembre 2026 • Durée 22:04
That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.
In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.
The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.
Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.
0:01 – What Happens When You Underestimate the Recruiter Screen
4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts
7:55 – The Step-by-Step Structure That Gets You Past Recruiters
12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes
16:01 – The Silent Killer: Talking At Recruiters Instead of With Them
18:12 – Why Sounding Too Memorized Destroys Your Chances
138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews
Épisode 138
mercredi 16 septembre 2026 • Durée 29:00
You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.
In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there.
If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today.
And if you’re ready to stop guessing your way through your job search,apply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about.
0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention
2:45 – How Recruiters Really Search for Candidates on LinkedIn
5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section
13:43 – The Headline Formula That Gets You Noticed Instantly
18:34 – Why Copying Your Resume Kills Your LinkedIn Profile
21:19 – How to Use Recommendations to Instantly Boost Credibility
23:31 – Does the “Open to Work” Banner Really Hurt Your Chances?
137. How to Prove ROI to Your Customers (4 EASY Steps)
Épisode 137
mercredi 9 septembre 2026 • Durée 25:13
If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.
That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it.
You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in.
1:09 – How to Tie Product Usage to Real ROI Numbers
4:05 – The Three ROI Categories: Time, Money, Protection
6:09 – The Simple Math Behind Powerful ROI Stories
8:47 – How to Kill Skepticism by Calling Out Your Own Numbers
11:05 – A Step-by-Step ROI Example for Sales Tools
13:32 – Making ROI Tangible for “Hard to Measure” Products
17:08 – The Career Benefits of Presenting ROI Like a Pro
21:01 – Why Showing ROI Makes You Stand Out in Interviews
23:10 – ROI Homework for Every Level of Customer Success Pro
Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:
👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop
👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!
This helps me reach more customer success pros who need these insights.
Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.
New episodes drop every Wednesday!
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