The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. – Détails, épisodes et analyse

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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Alex Turkovic

Business & Entrepreneuriat

Fréquence : 1 épisode/9j. Total Éps: 107

This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.

Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.

If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com

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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

Épisode 67

mardi 27 août 2024 • Durée 53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

05:42 - The early internet and evolving tech paradigms
12:40 - Transitioning from transactional to subscription models
16:44 - Clearfeed: Transforming Slack into a help desk
18:39 - Customer love for real-time communication
22:21 - Fragmented experiences: No app, no problem
24:38 - Use cases beyond B2B: SMB and tertiary markets
30:48 - B2B learning from B2C customer engagement
31:13 - The role of bots and AI in customer interactions
41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

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Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.

Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.

Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp

Thank you for all of your support!The Digital Customer Success Podcast is hosted by 🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com

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