Explorez tous les épisodes du podcast Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.

In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.

The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.

Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.

0:01 – What Happens When You Underestimate the Recruiter Screen

4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts

7:55 – The Step-by-Step Structure That Gets You Past Recruiters

12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes

16:01 – The Silent Killer: Talking At Recruiters Instead of With Them

18:12 – Why Sounding Too Memorized Destroys Your Chances

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode139

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.

In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there.

If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today.

And if you’re ready to stop guessing your way through your job search, apply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about.

0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention

2:45 – How Recruiters Really Search for Candidates on LinkedIn

5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section

13:43 – The Headline Formula That Gets You Noticed Instantly

18:34 – Why Copying Your Resume Kills Your LinkedIn Profile

21:19 – How to Use Recommendations to Instantly Boost Credibility

23:31 – Does the “Open to Work” Banner Really Hurt Your Chances?

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode138

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.

That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it.

You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in.

1:09 – How to Tie Product Usage to Real ROI Numbers

4:05 – The Three ROI Categories: Time, Money, Protection

6:09 – The Simple Math Behind Powerful ROI Stories

8:47 – How to Kill Skepticism by Calling Out Your Own Numbers

11:05 – A Step-by-Step ROI Example for Sales Tools

13:32 – Making ROI Tangible for “Hard to Measure” Products

17:08 – The Career Benefits of Presenting ROI Like a Pro

21:01 – Why Showing ROI Makes You Stand Out in Interviews

23:10 – ROI Homework for Every Level of Customer Success Pro

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 136: 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode137

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?

I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated.

You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in.

And if you feel like you have the right experience but aren’t sure how to position it for what companies want today, apply for coaching HERE and let’s repackage your experience together.

0:01 – Why the CSM Job Description Has Changed So Dramatically

2:55 – How AI Went From Nice-to-Have to Non-Negotiable

5:09 – Why Commercial Independence Is the Make-or-Break Skill

8:31 – The Fastest Way to Prove Revenue Impact on Your Resume

10:31 – What Happens When Scaled Motions Move Upmarket

11:44 – Why Customer Value Now Means Real Financial ROI

14:04 – The Biggest Skills That Just Disappeared From Job Descriptions

16:22 – What You Should Really Lead With in CS Interviews

17:17 – Stop Panicking: Why You Already Have More Skills Than You Think

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 134: What to (And Not To) Say About AI in Your CS Interviews

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode136

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

You can nail every interview question and still lose the CSM job offer to someone else.

In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically good. I’ll show you what hiring managers are actually assessing, how to make your interview stories prove you can replicate your results, why being too humble can cost you the offer, and the overlooked part of the interview that could be quietly working against you.

You’ll walk away knowing exactly what to change before your next interview. If you want to turn more great interviews into actual job offers, hit play and let’s dive in.

And if you’re tired of great interviews not turning into job offers, apply for coaching HERE and let’s sharpen your interview strategy together.

0:01 – Why Great Answers Alone Won’t Land the Job Offer

2:47 – How Being Too Polished Can Backfire in Interviews

6:47 – The Fastest Way to Show How You Think, Not Just What You’ve Done

10:46 – Why Skipping Numbers in Stories Hurts Your Interview

12:57 – What Happens When You Don’t Ask Smart Questions Back

16:24 – The Four Simple Shifts Anyone Can Make to Get Hired

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Interview

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) with Dan Ennis

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode135

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.

In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert.

If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in.

And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track.

00:45 – What AI fluency actually means in CS hiring right now

02:19 – Why using AI for efficiency is no longer enough to stand out

05:04 – What hiring managers want to see from your AI usage

07:19 – How AI can help you have smarter customer conversations

09:06 – Using AI to uncover deeper insights about account health

12:08 – How AI can help you become a more strategic customer partner

17:26 – The terminology worth knowing before your next CS interview

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd)

🎙️Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode134

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience.

In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help recruiters instantly understand your value. We'll talk about why numbers can actually hurt you without the right context, what hiring managers need to see before they care about your results, and the simple change that makes you stand out from hundreds of other CSMs with similar experience.

If you want your resume to tell a stronger story and give yourself a better chance of landing more interviews, hit play and let’s dive in.

And if you want expert help to uncover what makes you uniquely hireable, apply for coaching HERE and let's build a resume that stands out.

01:51 – Why the numbers on your resume might be sending the wrong message to recruiters

03:35 – The simple change that gives your achievements the context they need to stand out

06:32 – The resume details hiring managers need before they care about your results

10:18 – Why your resume should explain more than just what you accomplished

12:09 – How to showcase what makes you different from every other CSM applying

14:55 – The simple resume review to help you stand out in just a few minutes

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode133

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't.

In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has hired more than 100 CSMs, to unpack what hiring managers are really looking for in today's market. We talk about how to stand out in technical interviews even if you're not highly technical, the two out of three rule he uses when evaluating candidates, and what AI fluency actually looks like now that it has become an expectation instead of a bonus.

By the end of this conversation, you'll know what hiring managers are actually paying attention to, where candidates often miss the mark, and how to position yourself as the kind of CSM companies want to hire. If you are ready to stop guessing what hiring managers want and start interviewing with more confidence, hit play and let's dive in.

And if you're tired of knowing you're qualified but not getting the offer, apply for coaching HERE and let's help you land your next Customer Success job.

02:30 – What hiring managers actually want before they hire

06:40 – The interview red flags that should make you think twice

11:15 – What technical interviews are really testing

17:15 – The two out of three rule for landing stretch roles

21:20 – Why the best CSMs are becoming more consultative in the age of AI

32:31 – What AI fluency really looks like in an interview

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode132

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Why are customer success professionals with great experience still getting rejected for interviews?

In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most job seekers are completely missing. I'll explain why experience alone is no longer enough, the common job search strategies that are quietly holding you back, and what hiring managers are actually looking for when they review your resume.

You'll walk away with a completely different perspective on why your applications are being overlooked and what needs to change to start getting interviews again. If you are ready to stop blending in and position yourself as the candidate companies are actually searching for, hit play and let’s dive in.

And if you're ready to stop relying on outdated job search advice, apply for coaching HERE and let's build a strategy that works in today's market.

00:52 – Why having more experience isn't what lands CS interviews anymore

04:03 – The hiring shifts that quietly changed what companies expect from CSMs

07:42 – Why being a great CSM is no longer enough to get hired

10:10 – Why referrals aren't as reliable as they used to be in today's job market

11:09 – The resume mistake that makes you look like every other candidate

14:04 – Why sending more applications could actually be hurting your job search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode131

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if your career gap is not the problem at all, but the way you're talking about it is?

If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly how to answer with confidence instead of second guessing yourself.

I'll walk you through the five biggest mistakes I see Customer Success professionals make when explaining a career gap, plus what to say instead so hiring managers focus on your value instead of your time away. You'll walk away with a simple framework to own your story, avoid common interview mistakes, and leave a stronger impression. If you want to stop letting your career gap hold you back, hit play and let’s dive in.

And if you're not sure how to talk about your career gap in interviews, apply for coaching HERE and let's build your answers together.

00:44 – The one interview question that trips up even the most experienced CS professionals

02:39 – Why career gaps are not the problem and what hiring managers actually care about

04:29 – The mistake that makes interviewers question your career gap before you even finish answering

06:20 – Why talking about what you're leaving behind can hurt your chances

07:23 – The overlooked advantage hiding inside your career gap

11:03 – The interview habit that makes you sound less confident without realizing it

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode130

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Are you making one of the biggest salary negotiation mistakes without even realizing it?

In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and over, and why they could be costing you thousands of dollars. I’ll share real coaching stories from my clients, the simple questions that can completely change an offer, and how to negotiate with more confidence without feeling pushy or difficult.

You’ll walk away knowing how to approach your next offer strategically so you can maximize your compensation and avoid leaving money on the table. If you want to get paid what you’re worth and negotiate your next offer with confidence, hit play and let’s dive in.

And if you want expert support from resume to negotiation, apply for coaching HERE and let’s build a job search strategy that gets results.

00:45 – Why one word in your job offer could be costing you thousands

03:39 – The salary negotiation shift most Customer Success Managers never think to make

08:34 – The difference between getting a good offer and getting the best possible one

09:04 – Why playing it safe during salary negotiations can cost you more than you think

11:06 – The negotiation mistake that gives away your leverage before the conversation even starts

14:44 – The biggest salary negotiation mistake Customer Success Managers make after getting an offer

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode129

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What do Customer Success hiring managers actually notice that most candidates never think about?

In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actually stands out at every stage of the hiring process. We cover recruiter outreach, resumes, and interviews, along with the mistakes that quietly hurt candidates. We also get into how hiring managers are evaluating AI skills today and what the future of Customer Success means for your career.

You'll walk away with a much clearer understanding of what today's CS leaders are looking for and how to approach your job search more strategically. If you want to stop guessing what hiring managers value and start making stronger career moves, hit play and let's dive in.

And if you're ready to build an outreach strategy that helps you stand out with hiring managers, apply for coaching HERE and let's work together.

01:16 – Why hiring managers think differently than most job seekers realize

04:28 – The LinkedIn outreach mistake that could be costing you interviews

07:13 – What hiring managers actually want to see before they ever read your resume

16:08 – Why tailoring your resume to the job description can backfire

22:06 – The interview mistake that quietly reveals you're not thinking like a CSM

25:54 – What hiring managers are really looking for when they ask about AI

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode128

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like.

In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever.

You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in.

And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role.

00:08 – Why AI is raising the bar for Customer Success professionals

10:00 – What hiring managers can tell about you from the questions you ask

12:37 – Why generic interview assignments are costing candidates opportunities

19:48 – The biggest mistake candidates make when using AI

25:15 – What AI fluency actually looks like for CSMs

30:10 – Why AI customers require a different kind of Customer Success

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode127

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

The interview mistakes costing you offers are probably not the ones you think they are.

In part two of this series, I'm breaking down the final five interview mistakes our coaches see Customer Success candidates make over and over again. I'm sharing why trying to sound polished can actually hurt your performance, the mindset shifts that can help you stop second guessing yourself, and the patterns that make strong candidates come across as less confident than they really are.

You'll walk away with a different perspective on what interviews actually are and how to show up with more confidence, authenticity, and trust in yourself. If you're ready to stop overthinking every interview and start performing like the Customer Success professional you already are, hit play and let's dive in.

And if you're ready to stop talking yourself out of the room before you even walk into it, apply for coaching HERE and let's work through it together.

2:11 – Why ditching the “perfect” script could reveal more authentic interview answers

4:32 – The shift that makes interviews feel much less intimidating

7:31 – How one simple framework can help you stop rambling and keep answers sharp

9:36 – The real reason more prep time might be holding you back instead of helping

11:16 – The mindset switch that could boost your confidence (and results) in interviews

12:53 – How to improve your interview if you’re still feeling stuck

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 125: 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode126

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"?

In part one of this two part series, I'm breaking down four of the biggest reasons Customer Success candidates freeze, ramble, or go completely blank during interviews. These are real coaching lessons pulled directly from conversations our team has had with hundreds of job seekers. I cover why memorizing answers is actually making interviews harder, the mistake perfectionists make when they try to prepare for every possible question, and strategies that can help you think more clearly and communicate with more confidence in the moment.

You'll walk away with practical strategies you can use immediately to feel more prepared and confident in your next interview. If you want to stop telling yourself you're bad at interviewing and start fixing the things that are actually holding you back, hit play and let's dive in.

And if you're tired of freezing in interviews, apply for coaching HERE and let's work through it together.

1:05 – Why most people aren’t actually bad at interviews, but are preparing the wrong way

4:03 – The mistake candidates make with interview prep that sets you up to freeze

7:12 – Why prepping for every question backfires and the smarter approach to interview prep

10:14 – An overlooked interview move that makes you sound more confident

12:25 – The interview answer shift that stops you from rambling and gets you noticed

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode125

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search.

In this episode, I'm sitting down with Mariia, a Customer Success Manager who recently landed her dream role in cybersecurity. Because she tracked every part of her job search, we were able to see exactly which activities generated the biggest return on her time and energy and which ones created the most momentum.

In this client spotlight episode, we unpack the strategy shifts that helped her dramatically increase her interview conversion rate, the outreach approach that changed the trajectory of her search, and why being more intentional gave her more opportunities instead of fewer.

The result? Two job offers, five companies she ultimately turned down, and a Customer Success role that checked every box on her list.

If you're ready to stop guessing what's working in your job search and start focusing on the activities that actually create momentum, hit play and let's dive in.

And if you're doing all the things and not getting the results you want, apply for coaching HERE and let's figure out what's actually standing between you and your next offer.

1:15 – The mindset shift Mariia used to land two dream job offers and confidently turn down five others

6:20 – Which job seeking activities don’t actually move the needle in a CS job search

8:02 – The two high-ROI actions Mariia focused on that made all the difference

11:43 – How Mariia’s application-to-interview rate increased from 8% to 40%

14:27 – How switching to quality over quantity and getting selective with applications completely shifted Mariia’s confidence and options

22:47 – Why mindset and surrounding yourself with experts were key in Mariia’s job search

OTHER EPISODES YOU’LL LOVE:

🎙️ Episode 120: He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked

🎙️ Episode 117: From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)

🎙️ Episode 112: He Spent 2.5 Years Applying to Jobs the Wrong Way. Here's What Finally Worked

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode124

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on?

In this episode, I’m breaking down the three biggest mistakes I see Customer Success job seekers making that feel productive but are actually keeping them stuck longer. I’m sharing the patterns we uncovered from clients who recently landed roles, why some “good” job search advice is backfiring, and the one strategy most candidates are avoiding that is quietly helping people get interviews faster.

You’ll walk away with a completely different perspective on what actually moves the needle in a CS job search and how to stop wasting time on things that are not getting you hired. If you’re ready to get more traction, stand out, and start landing better opportunities, hit play and let’s dive in.

And if you’re feeling stuck in your job search and want to hear exactly what helped real Customer Success professionals land offers in this market, register for the live Customer Success Career Panel HERE.

1:54 – Why customizing your resume for every single job is actually hurting your chances instead of helping

7:25 – How mass applying to dozens of roles every week leads to fewer interviews

13:25 – The biggest missed opportunity in job searching

15:02 – How a rejected candidate landed an interview after being turned down

16:17 – Why doing consistent, targeted outreach gets faster and better results

18:06 – The three things to stop doing to stand out in your customer success job search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode123

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?

In this episode, I’m breaking down the five specific ways top performing CSMs use champions to drive adoption, expansion, and renewals without carrying the entire account on their back.

I’m sharing the exact plays I used throughout my CS career, why most CSMs are thinking about champions the wrong way, and how to turn your internal advocates into the people opening doors, influencing teams, and helping you protect revenue.

You’ll walk away knowing how to sound more strategic, create more momentum in your accounts, and stop feeling like you have to do everything yourself. If you’re ready to become the kind of CSM that companies cannot afford to lose, hit play, and let’s dive in.

1:10 – Why most CSMs aren’t set up to leverage champions (and it’s not your fault)

3:22 – The three must-haves that make someone a true champion, not just a coach

6:47 – Turning your champion into a community builder with a simple Slack channel

10:55 – Upleveling adoption by helping champions create a resource hub or wiki

14:38 – Making your product stickier by baking it into new hire onboarding

16:30 – Driving expansion with champion-led value stories that actually land

21:44 – Teaching champions to talk ROI to crush renewal conversations

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode122

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles.

In this episode, I’m breaking down one of the biggest mistakes I see customer success job seekers making and why it’s actually keeping them stuck longer. I’m sharing the real data behind what’s helping people land interviews right now, why applying to more jobs is not the answer, and the four-step framework I teach my clients to help them land roles they’re genuinely excited about instead of settling for something they’ll regret eight months later.

You’ll walk away with a completely different perspective on what it actually takes to land a customer success job you love and how to stop treating your job search like survival mode when you don’t have to. If you’re ready to be more intentional, land better interviews, and stop settling for roles that are not the right fit, hit play and let’s dive in.

And if you want help figuring out how to land a Customer Success job that actually fits your goals instead of settling for the first offer that comes your way, apply for coaching HERE and let’s build your strategy together.

1:19 – Who should skip this episode and why urgency changes your job search playbook

2:34 – How a common job search strategy traps people in constant cycles of settling

6:36 – The surprising number of applications that actually leads to more interviews

8:04 – The move almost all top job seekers use to land interviews faster

11:02 – What sets apart the candidates who quickly move up after landing a new role

13:02 – The four-part framework for running an intentional, high-success customer success job search

OTHER EPISODES YOU’LL LOVE:

🎙️ Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode121

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is.

In this episode, I’m sitting down with Michael, who applied to nearly 1,000 Customer Success jobs without landing a single interview. We unpack the exact shifts that finally changed everything, from the networking strategy that started getting hiring managers to respond to the mindset changes that helped him stop “pre-failing” before interviews even started. Within six months, he landed not one but two CS jobs using a completely different approach.

You’ll walk away with a clearer understanding of what is actually working in today’s CS job market and how to stop wasting time on strategies that are keeping you stuck. If you are ready to finally start getting interviews and feel confident in your job search again, hit play and let’s dive in.

And if you’re exhausted from applying to jobs and getting ghosted, apply for 1:1 coaching HERE and let’s change the way you approach your job search.

2:12 – Why applying to a thousand jobs got zero interviews and led to burnout

7:22 – What made investing in coaching the turning point for building confidence and community

9:41 – How shifting from resume tweaks to direct networking created instant momentum

13:17 – Why modern job search networking is smarter than awkward meetups

18:31 – How applying to fewer jobs but following up strategically leads to better results

22:14 – Landing two customer success jobs in under 45 days using the networking-first strategy

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode120

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it?

In this episode, I’m walking you through a simple four-step framework to build a business case that actually makes it hard for your company to say no. I dive into how to connect your work to what leadership cares about, how to prove your impact with real numbers, and how to think about your promotion like a strategic decision, not a hope. I also get into what most people miss when it comes to stakeholder buy-in and skill growth.

You’ll walk away knowing exactly how to position yourself as the obvious next choice. If you’re ready to stop waiting and start making your promotion inevitable, hit play and let’s dive in.

And if you are tired of waiting to get promoted and want a clear strategy to position yourself as the obvious next choice, apply for 1:1 coaching HERE and let’s build your business case together.

01:52 – Why waiting for your promotion usually doesn’t work

04:13 – How business impact wins over personal goals every time

06:36 – Proving your value with numbers even without perfect data

09:43 – Mapping key stakeholders to get your promotion approved

12:39 – Building your growth playbook before you ask for a raise

17:24 – Using this framework to land higher roles in interviews

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode119

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer?

In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me about a time questions and why their stories just aren’t landing the way they think they are. I’ll show you what’s actually going wrong inside your answers, what hiring managers are really paying attention to, and how to fix your stories so they feel clear, structured, and impactful without overthinking every word. These are the exact shifts I teach my clients to help them stand out in a crowded interview process.

You’ll leave knowing how to turn your experience into answers that feel confident and convincing instead of scattered or forgettable. If you want to walk into your next interview knowing exactly how to answer any question with confidence, hit play and let’s dive in.

And if you’re tired of your interview answers falling flat and costing you offers, apply for coaching HERE and let’s turn your stories into answers that actually get you hired.

2:22 – Why leaving out numbers in your interview stories causes interviewers to underestimate your impact

6:21 – How jumping straight into tactics without sharing what’s at stake makes your story less compelling

8:38 – When you spend too much time on context, you risk losing the interviewer before you get to your actions

10:48 – Why giving a general approach instead of a specific example makes it seem like you’re not listening

12:42 – The habit of saying “we” instead of “I” in your stories causes interviewers to question your ownership

14:25 – When your interview answers go over two minutes, you lose attention and risk not being put in front of customers

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode118

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if one message could instantly get you into a final round interview?

In this episode, I’m breaking down the real story of how one senior CS leader went from getting rejected in final rounds to landing a Director role in under 60 days. I’ll show you the exact move that got her into a final round interview when she was completely overlooked, and the subtle shift that helped her turn objections into a yes. This is not about working harder, it is about thinking differently.

If you want to stop getting passed over and finally start landing offers, hit play and let’s dive in.

And if you’re done getting so close to offers but still missing out, apply for 1:1 coaching HERE and let’s fix what’s actually holding you back.

00:43 – The one thing that changed everything for Kelly’s job search as a senior CS leader

04:53 – Why strategic outreach matters way more than resume tweaks in landing interviews

06:47 – How a simple outreach message made Kelly the third candidate in a final round, even after the role seemed closed

09:14 – Identifying and crushing objections before they become reasons not to hire you in senior-level interviews

11:26 – The difference between just acknowledging a skill gap and actually showing how you’ll close it for the hiring manager

15:08 – The two learnable skills that turn job searches around

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode117

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the only thing standing between you and a higher offer is how you negotiate it?

In this episode, I’m breaking down the 8 negotiation mistakes I see customer success job seekers make that quietly cost them thousands. We’re getting into when to actually negotiate, how to handle that first salary question without boxing yourself in, and the overlooked levers you can pull beyond base salary that most people miss.

If you want to approach your next offer with confidence, use real leverage, and stop leaving money on the table, hit play, because one of these mistakes? You’re probably making it without even realizing.

04:09 – When to negotiate that will give you the most leverage

05:22 – How to answer phone screen salary questions

10:50 – What else you can negotiate besides your salary

16:14 – Why respectful negotiation won’t cost you the offer and exposes red-flag companies

18:31 – Why you shouldn’t skip applying for jobs with low posted salary ranges (even though they are negotiable)

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode116

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason you’re stuck in your job search… is because you’re not actually searching at all?

In this episode, I’m breaking down why “passively looking” isn’t a strategy (it’s a comfort zone), why handing your resume to a recruiter won’t magically land you opportunities, and the subtle mindset shift that’s keeping you stuck way longer than you need to be. I’ll walk you through what an actual job search looks like and why it’s probably a lot simpler (and more doable) than you think.

By the end, you’ll see exactly where you’ve been spinning your wheels and what to do instead to start creating real momentum. If you want to stop “passively looking” and start landing real opportunities that actually move your career forward, hit play and let’s dive in.

And if you’re ready to stop “passively looking” and start running a job search that actually gets results, apply for coaching HERE and let’s build a strategy that moves you forward.

02:49 – Why Being “Open to Opportunities” Isn’t a Real Strategy

03:42 – Passive Job Searching as a Coping Mechanism (and Why It Keeps You Stuck)

05:47 – The Critical Flaw in Thinking Being Selective Means You Should Be Passive

08:03 – Why Relying on Recruiters Won’t Land You Your Next Role

10:18 – What an Active Job Search Actually Looks Like (And Why It Doesn’t Have to Be Exhausting)

11:28 – How to Be Selective AND Strategic: The Three-Ingredient Formula

14:23 – Why the “Passive” Job Search Is Dead and What to Do Instead

15:36 – What It’s Costing You to Stay Passive in Your Job Search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode115

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What actually separates a great Senior CSM from someone who’s ready to lead a team, and why does that jump feel so much harder than it should?

In this episode, I’m breaking down the real gap no one talks about when stepping into people leadership and why being exceptional at your role isn’t the same as being ready to manage others. I’ll walk you through the mindset shifts, skill gaps, and behind-the-scenes expectations that quietly determine whether you get promoted or passed over.

If you’re ready to stop feeling overlooked and start positioning yourself like a future leader, this will show you what to focus on next. Hit play and let’s dive in.

And if you’re ready to bridge the gap and position yourself as the obvious next leader, apply for coaching HERE and let’s map out your next move together.

01:33 – Why Moving from Senior IC to Leadership Feels Impossible and Why It Isn’t Your Fault

03:16 – Why Waiting For An Internal Promotion Can Keep You Stuck

05:16 – How Targeting Early-Stage Or Founding CSM Roles At Startups Can Be Your Ticket To Player-Coach and Leadership Positions (If You Find The Right Fit)

07:41 – How to Identify Real Player-Coach Opportunities (and Avoid the Trap Roles)

14:37 – The Must-Have Experiences to Compete for Startup CS Leadership Roles

17:19 – How to Position Yourself as the Solution Startups Are Actually Searching For

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode114

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mass applying to jobs might feel productive, but what if it’s actually the exact reason you’re not getting hired? Because after a year of digging into the data, talking to recruiters, and studying how these systems really work, I can tell you, this strategy is doing more harm than you think.

In this episode, I’m breaking down what actually happens when you use mass apply tools and why they can get your resume filtered out before a human even sees it.

I’ll walk you through how this approach makes you look to hiring managers, the hidden ways it’s hurting your positioning, and the long-term career damage most people never even consider. And more importantly, I’ll show you what’s actually working right now, backed by real client data.

If you’re tired of hearing crickets after hitting submit, this will completely reframe your approach. Hit play because the fix might be simpler (and more strategic) than you think.

And if you’re stuck in the apply-and-hear-nothing cycle, apply for coaching HERE and let’s build a strategic job search that actually gets you interviews and results.

00:44 – Why Mass Applying to Jobs Is Sabotaging Your Career (and Not Solving Your Job Search)

02:25 – How Targeted, Quality Applications Lead to Faster Hires and Promotions

06:31 – Why Recruiters Filter Out Mass Applicants (and How to Avoid the “Lazy Candidate” Label)

11:28 – The Cost of Landing the Wrong Job: Why Shortcuts Lead to Short Tenures

18:38 – Are Job Search Services Actually Helping or Just Getting You Flagged?

21:01 – Your Next Job Is the Next Chapter. Here’s How to Make It Count

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode113

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason you’re not landing interviews isn’t your experience, but your strategy? In today’s episode, I’m sharing the story of Junior, a Customer Success Manager who applied to over 1,000 jobs across 2.5 years and had almost nothing to show for it except a handful of interviews.

In this client spotlight episode, we unpack exactly what changed when he stopped using the “spray and pray” approach and started approaching his job search with a completely different strategy. We talk about the mindset shifts that helped him move past anger and rejection, the resume changes that suddenly unlocked interviews, and the outreach strategy that helped him connect directly with hiring managers instead of getting lost in the applicant pool.

The result? He went from averaging one interview a month to multiple interviews in just a few weeks and signed a job offer in about 90 days.

If you're ready to stop sending out endless job applications and finally understand what actually gets results in a competitive job market, hit play to hear the strategy shift that made all the difference.

And if you’re tired of applying to jobs and hearing nothing back, apply for coaching HERE and let’s fix your strategy together.

00:28 – Why "Spraying and Praying" Your Resume Leads to Burnout, Not Results

02:54 – The Emotional Toll of Layoffs and Why Mindset Shifts Are Critical for Job Search Success

05:16 – How Applying to Over 1,000 Jobs Led to Only 20 Interviews (and What Had to Change)

11:02 – The Game-Changing Impact of a Professionally Written, Targeted Resume

12:35 – Why Targeted Outreach (Not Just More Applications) Opened New Doors for Junior

15:15 – What Most Job Seekers Get Wrong When Messaging Recruiters on LinkedIn

17:08 – How Consistent Interview Practice (and Feedback) Turned Rejection Into Confidence

18:55 – Why Overpreparation for Interviews Is About Confidence, Not Sounding Rehearsed

24:17 – The Mindset and Community Support That Helped Junior Land a Role in Just 90 Days

EPISODE LINKS:

Connect with Junior on LinkedIn

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode112

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the thing standing between you and your next promotion as a CSM isn’t working harder but learning how to spot expansion opportunities without ever feeling like a salesperson?

In this episode, I’m breaking down two ridiculously simple approaches to expansion that you can start using immediately, even on your very next customer call. We’ll walk through the quick “inside-out” method to uncover low-hanging opportunities in your existing accounts, plus the more strategic “outside-in” approach that helps you think like a trusted advisor and connect your customer’s business goals to real revenue opportunities.

By the end of this episode, you’ll start seeing expansion differently… not as selling, but as understanding your customer’s business and connecting the dots in a way that naturally creates growth. If you’ve ever felt uncomfortable with upselling or worried it’s not “your job” as a CSM, this might completely change how you think about your role and your earning potential. Hit play and let’s talk about the playbook most CSMs were never taught.

02:09 – Why Getting Comfortable With Selling is Key for CSM Career Growth

04:01 – The Fastest “Inside-Out” Way to Find Expansion Opportunities

07:59 – Three Natural Questions to Uncover Expansion on Customer Calls

12:47 – The Strategic Power of the “Outside-In” Approach (and Goal Trees)

22:03 – How Treating Expansion as Problem-Solving (Not Selling) Gets You Promoted

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode111

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason you keep coming in second place in your CSM interviews has nothing to do with your experience and everything to do with what you’re missing in the presentation?

In this episode, I’m breaking down the three exact categories hiring teams are grading you on… and yes, I used to be the person creating the scorecards. I’ll show you how to use the prompt like a literal checklist, the basic mistakes that instantly cost you points, and how to prove you actually think like a strategic, consultative CSM (not just someone who can build a decent slide deck).

I’ll also discuss executive presence and the subtle signals that make a team feel confident putting you in front of their biggest customers. If you want to stop guessing what they’re looking for and start positioning yourself as the obvious hire, this is your blueprint. And there’s one simple shift at the end that could put you ahead of 98% of candidates. Hit play and let’s dive in.

00:43 – Why Presentations Are “Make or Break” in Customer Success Interviews

04:07 – The Game-Changing Tip That Instantly Puts You Ahead of 80% of Candidates

06:27 – The Three Big Categories Hiring Teams Use to Grade Candidates (And Where Most Applicants Slip Up)

09:24 – Common Pitfalls: Why Generic Tactics and Lack of Engagement Hurt Your Chances

15:09 – What Makes Executive Presence So Crucial During an Interview Presentation

20:23 – Don’t Overwhelm Yourself: Pick 2–3 Areas to Improve Each Time

OTHER EPISODES YOU'LL LOVE:

🎙️Tune in to a curated playlist on tips to nail your next Customer Success Interview Presentation

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode110

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again.

I get this DM all the time, “Carly, there’s an opening on my team. Should I even bother applying?” In this episode, I’m breaking down exactly what to say the moment a role is posted (yes, I give you the script), why being a top performer isn’t enough, and what leadership is really looking for when they promote internally. We’re talking performance vs. impact, how to make yourself difficult to replace, and how to position yourself as the obvious choice months before a role ever opens.

If you’re tired of wondering whether you’re “good enough” or waiting for someone to tap you on the shoulder, this will completely reframe how you think about internal growth. By the end, you’ll know exactly how to stop hoping for a promotion and start strategically earning it.

Because when the next role opens… will they think of you first? Hit play and let’s make sure the answer is yes.

And if you’re ready to make your next move, apply for one-on-one coaching HERE and let’s get your resume, interviews, and promotion strategy locked in.

00:59 – Why You Can’t Wait for Your Manager to Notice You Want the Promotion

04:20 – The Truth About Internal Postings: Someone’s (Probably) Already in Mind

05:23 – Performance vs. Impact: Why Top Numbers Aren’t Enough for Career Growth

09:13 – Fast, Actionable Ways to Show Internal and External Impact

16:14 – How to Make Yourself Irreplaceable Before a Job Even Opens

19:12 – What to Do If You Still Don’t Get the Promotion

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode109

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

If your customer success job search has been dragging on for months, the problem probably isn’t your experience — it’s the strategy you’re using. On today’s episode, I’m pulling back the curtain on exactly how my clients are landing customer success roles in under 90 days, even in a market where most searches take 6–12 months.

If you’ve been applying nonstop, tweaking your resume, and still hearing crickets, I want you to know it’s not you… it’s the outdated approach you’ve been taught to follow.

I’m walking you through the real, data-backed playbook we use behind the scenes to help job seekers stand out, get noticed by hiring managers, and start booking interviews faster. You’ll hear what’s actually working in 2026, why “doing all the right things” can still keep you stuck, and the shifts that can completely change your results.

By the end, you’ll feel more clear, confident, and in control of your next move with a new perspective on what’s truly possible for your career. Hit play and let’s dive in.

And if you’re ready to stop guessing and start getting real results in your job search, apply for coaching HERE and let’s build a strategy that helps you land the right customer success role faster and with confidence.

1:10 – Why Your Customer Success Job Search Isn’t Working (Hint: It’s Not About Qualifications)

3:01– Ben’s Story: 600 Applications, 0 Offers Until He Changed His Strategy

5:53 – The New, Data-Backed Resume Rules for Customer Success

8:09 – LinkedIn Optimization: How to Actually Show Up in Recruiter Searches

9:10 – Why Direct Outreach Beats “Apply and Hope” Every Time

10:55 – Interviewing Isn’t About Experience—It’s About Telling Your Story

14:13 – Negotiating Offers: How to Stop Leaving Thousands on the Table

16:25 – Coaching ROI: How Waiting Costs You Real Money

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode108

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if landing a $200K Customer Success role has a lot less to do with your title and a lot more to do with one thing almost no one is tracking?

In this episode, I went full data-nerd and analyzed 10 recent clients who all accepted Customer Success offers between $175K–$230K. I pulled apart their resumes, KPIs, career paths, and job search histories to uncover the patterns that actually showed up at this level — not the advice we think matters, but what the data clearly revealed.

I’m breaking down the types of companies paying top dollar, why domain depth quietly beats title chasing, and the specific metrics that consistently showed up across every high earner. We’ll also talk about why “just CSM” titles aren’t the red flag people think they are and what truly drives compensation once you’re aiming for $200K and beyond.

By the end of this episode, you’ll have a much clearer roadmap for where to focus and what to stop stressing about if a $200K role is your goal. If you’ve been questioning whether you’re on the right path, this will give you answers. Hit play and let’s dive in.

And if you’re ready to position yourself as the obvious choice for a high-comp Customer Success role? Apply to work with my team HERE.

02:11 – Why High-Paying Customer Success Roles Are Tied to “Mission Critical” Software Companies

04:14 – What Building Domain Depth Actually Looks Like (and Why It Matters More Than Job-Hopping)

06:47 – The Truth About Job Titles: Why “CSM” or “VP” Alone Doesn’t Guarantee a Bigger Paycheck

08:54 – The Real Drivers of 200k Salaries in Customer Success: Scope, Revenue, and Accountability

12:15 – Why Non-Linear Careers (and Resume Gaps) Won’t Hold You Back From Earning More

13:43 – How Even Top Candidates Struggle to Land Interviews (and Why Selling Yourself Is Everything)

16:18 – The Actual Checklist for Breaking Into the 200k+ Customer Success Club

17:16 – Why Tweaking Your Job Seeking Skills (Not Your Experience) Is the Ultimate Career Growth Hack

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode107

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

What if the reason your job search isn’t working has nothing to do with your experience and everything to do with how you’re showing up? In this episode, I sit back down with Zach Sanford to unpack a powerful shift most Customer Success professionals completely overlook… treating your job search like a CS role.

We break down exactly how to demonstrate your CSM skills at every stage of the process—from discovery-driven interviews and stakeholder management, to value-based storytelling, strategic outreach, and even negotiation. You’ll hear tangible examples of what “walking the walk” actually sounds like in interviews, how to tier your job search like a book of business, and why small moments of delight (like thank-you notes) can make or break an offer. This is less about saying you’re a great CSM and more about proving it in real time.

By the end, you’ll walk away with a clearer strategy, more confidence, and a completely different way to approach your job search—one that de-risks you as a candidate and positions you as the safest hire in the room. If you’re ready to stop applying harder and start showing up smarter, hit play and let’s dive in.

0:46 – Why Customer Success Skills Give You a Unique Edge in the Job Search

2:26 – How “Being a CSM” During Your Job Search Proves You Can Do the Job

3:21 – Demonstrating (Not Just Talking About) Your CS Skills in Interviews

5:26 – What “De-risking” Yourself for Hiring Managers Looks Like

8:08 – Managing Your Job Search Like a CSM Manages a Book of Business

13:01 – Leveling Up Your Interview Game with Context, Curiosity, and Tying Insights Together

20:55 – Why Deep Research and Tailored Outreach Set CSMs Apart

21:47 – The Power of Negotiation and Value Selling in CS Job Offers

27:16 – How Small Gestures (Like Thank You Notes) Can Get You Hired

30:21 – Why Being Intentional Wins In CS Job Search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode106

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Free Talent Report here: https://customer-success-career.captivate.fm/report

CSMs don’t leave because they’re bad at their jobs — they leave because no one can see the impact they’re making. In Part 2 of this series, I’m breaking down the real reason high-performing CSMs feel invisible, even when they’re driving renewals, expansion, and retention behind the scenes.

We’re unpacking what “impact” actually means when CSMs say they’re missing it, why this isn’t a motivation problem but a systems problem, and the three patterns I see over and over again in teams with high turnover. I’ll walk you through where leaders unintentionally lose their best people, the gaps that prevent CSMs from articulating their value, and the exact operational, enablement, and management shifts that change everything without adding more work.

By the end of this episode, you’ll finally have language, structure, and a clear action plan to make impact visible and undeniable. If you’re tired of feeling overlooked or watching top CSMs walk out the door, this is the missing piece you haven’t addressed yet. Hit plat and let’s dive in.

1:07 – Why High-Performing CSMs Still Feel Invisible (and Leave Because of It)

3:13 – The True Meaning Behind “I Want More Impact” (It’s Not Just About Praise)

4:42 – How Being Forced Into Reactive Work Stops CSMs from Contributing Strategically

6:10 – The Real Cost of Not Having Access to Key Metrics and Business Data

11:51 – 5 Root Causes Leadership Misses That Make CSMs Feel Disconnected

15:29 – 3 Critical Fixes: Better Operations, Enablement, and Coaching (Not Just More Tools)

19:16 – Why Advocating for Growth or Finding a Company That Invests in You Matters Now More Than Ever

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 104: 85% of CSM Turnover is Preventable (Here's the Data) | Part 1

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode105

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Talent Report here: https://customer-success-career.captivate.fm/report

What if I told you that 85% of CSM turnover is completely preventable — and most leaders are missing the real reason their top performers are walking out the door?

In this episode, I break down insights from 1,474 Customer Success professionals who told us exactly why they’re job hunting. And spoiler alert, it’s not layoffs, pay, or return-to-office mandates. I reveal the surprising truth about what CSMs want most in their next role, and how even your most loyal team members start considering exits.

I’ll also unpack the three types of CSMs who leave for growth, the invisible ceiling stopping your best people, and the #1 leadership blind spot you can correct to transform retention overnight. This is part one of a two-part series, and today we’re starting with the data leaders need to see.

By the end of this episode, you’ll finally understand what’s normal, what’s fixable, and where your blind spots might be, whether you manage a CS team or you’re a CSM quietly feeling stuck. Want to know how to turn your team into unstoppable, loyal top-performers? Hit play and let’s dive in.

4:04 – Why Most CSM Turnover Is Preventable

5:57 – What “Growth” Actually Means for CSMs

8:20 – Three Types of CSMs Who Leave for Growth

13:03 – Why Impact Really Matters

15:43 – Next Steps for CS Leaders & CSMs: Action Plans Are Coming in Part Two

OTHER EPISODES YOU'LL LOVE:

1. Episode 105: The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2

🛎️ FREEBIES & RESOURCES:

1. Download the Talent Report: https://customer-success-career.captivate.fm/report
2. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
3. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
4. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
5. Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode104

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

That line on your resume that makes your stomach drop in interviews isn’t the problem. The way you’re talking about it is. In this episode, I’m breaking down exactly why career gaps and layoffs quietly derail otherwise strong candidates and how most people accidentally confirm an interviewer’s worst fears without realizing it.

I walk you through what hiring managers are actually thinking when they see a gap on your resume and the two mistakes that cost candidates job offers every single day. I also share the simple three-part formula I use with clients to turn layoffs and career gaps into one of the most confident moments of the interview. No over-explaining. No defensiveness. No awkward justifications. Just a clear, calm story that reassures the interviewer and shifts the conversation back to your value.

By the end of this episode, you’ll know how to talk about layoffs without spiraling or apologizing for your existence, and you’ll finally feel in control of a question that used to throw you off your game. If you’ve been dreading this part of the interview or replaying your answer in your head after every call, this one might change everything. Hit play and I’ll walk you through exactly what to say and why it works.

1:16 – Why Career Gaps Aren’t Automatically Dealbreakers for Hiring Managers

2:52 – The Three Hidden Fears Recruiters Have About Resume Gaps (and How to Disarm Them)

6:06 – The Most Common Mistakes People Make When Discussing Layoffs in Interviews

8:17 – The Simple 3-Step Formula That Turns Your Career Gap Into an Interview Strength

13:09 – How to Pivot from Explaining Your Gap to Proving You’re Perfect for the Role

16:17 – Why Owning Your Story (Not Over-Explaining) Makes You Instantly More Attractive to Employers

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode103

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach hard things, fear, and consistency in my career and with my clients.

I walk you through three lessons that apply just as much to your job search or next promotion as they did to building this podcast. We talk about why your future identity deserves a vote, how fear is often a green light instead of a stop sign, and why big goals sound impressive but realistic ones are what actually move the needle. Each lesson is grounded in real experiences and practical takeaways you can start using immediately without overhauling your entire strategy.

By the end of this episode, you’ll feel clearer, calmer, and more confident about the next move you’ve been avoiding or overthinking. If you’ve been stuck in your head, burning out, or waiting to feel ready, this conversation might be the shift you didn’t know you needed. The real question is which of these lessons are you finally going to act on.

2:20 – Why Your “Future Self” Should Have a Say in Your Career Decisions

3:56 – How Acting Like the Confident Version of You Can Transform Your Interviews

7:19 – Why Fear Means You’re Heading in the Right Direction—Not the Wrong One

8:18 – The Surprising Reason Fear is a Signal You’re on the Right Path

14:22 – Why Tiny, Realistic Goals Beat Unsustainable Large Ones for Consistency

17:06 – How Consistency (Not Overwhelm) Helps You Get Hired and Promoted

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode102

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.

In this episode, I walk you through a smarter, more strategic way to prepare based on who you are interviewing with so you can tailor your answers without sounding scripted or inauthentic.

By the end, you will know exactly how to shift your messaging so you come across confident, credible, and intentional in every round. If you are tired of guessing what interviewers want and ready to finally control the outcome, hit play and let’s dive in.

And if you want to discover the easiest and most effective way to prepare for your Customer Success interviews, watch my Free Training on how to Nail Your CS Interviews: https://customer-success-career.captivate.fm/nailinterviews

02:37 – Why Memorizing Interview Answers Backfires (and What to Do Instead)

8:13 – How to Prep Differently for Recruiters vs. Hiring Managers vs. Cross-Functional Teams

14:42 – The "Checklist" Approach Recruiters Really Use And How to Make It Work for You

21:23 – How to Show Hiring Managers You're the One Who’ll Help Them Hit Their Goals

27:00 – Ways to Stand Out in Cross-Functional Interviews by Addressing What Each Team Actually Cares About

10:44 – The Fastest Way to Level Up Your Interview Prep (Hint: It’s All About the Interviewer’s Perspective)

Other Episodes You’ll Love:

1. Episode 3: Falling short in interviews? ACE your next Customer Success job interview with these simple tips!

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode101

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following?

On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and regret, and the simple mindset shift that changes how you make career decisions inside Customer Success.

By the end of this episode, you’ll walk away with a completely new way to think about success in your Customer Success career, one that’s built around what you’re actually good at, what you enjoy, and where you want to end up, not what everyone else is doing. If you’ve ever felt pressure to go enterprise, become a CSM, or say yes just because it’s “the path,” this conversation will give you clarity, confidence, and permission to choose differently.

3:05 – Why Blindly Following a Career Path Can Lead to Burnout and Missed Potential

5:41 – How Peer Pressure (and ‘Default’ Decisions) Steer You Off-Course

8:33 – Why Enterprise CSM Isn't Automatically the Next Best Step

15:56 – The Power of Defining Your Own Success in Customer Success (and Knowing You Have Choices)

22:00 – How Tech Touch Customer Success Offers Rapid Growth and Thought Leadership Potential

28:12 – The One Interview Question That Reveals If a Future Manager Is There by Choice

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode100

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think.

That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out, and the exact conversational tactics top-performing CSMs use to sound confident, human, and in control (without following a rigid script).

By the end of this episode, you’ll know how to run customer calls that feel natural, valuable, and genuinely strategic — the kind that deepen trust, uncover expansion signals, and make your job a whole lot easier. If you’re ready to stop filling airtime and start leading calls that actually move the needle, hit play and let’s dive in.

0:44 – Why “Check-the-Box” Customer Calls Are Sabotaging Engagement

3:01 – Why Starting with Product Metrics Makes Customers Zone Out (And How to Fix It)

6:46 – How to Introduce Topics So Your Customer Actually Wants to Participate

10:35 – Three Easy Tactics to Make Every Call Feel More Human and Less Scripted

14:44 – How “Tell Me More About That” Instantly Changes the Whole Conversation

16:45 – How Just One Small Change Per Month Can Make You the CSM Everyone Loves to Talk To

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode99

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum.

That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works (even if you’re exhausted or strapped for time), and how to avoid burnout while doubling your chances of landing interviews.

You’ll get the play-by-play of what a realistic, high-impact job search week looks like with actionable tips for getting ahead of the competition before January hiring heats up. Imagine having a repeatable system that eliminates guesswork, anxiety, and guilt, so you always know you’re making real progress (and still have energy left over for a life outside the job search). If you want to take control of your job search and outrun the new year hiring rush, hit play and let’s dive in.

1:02 – Why Time Blocking (Not Just “Trying Harder”) Is the Real Job Search Game-Changer

3:16 – The 4 Strategic Job Search Blocks Every Candidate Needs and How to Use Them

4:08 – How to Break Up Your Job Search Blocks for Maximum Energy (and Less Chaos)

7:41 – Networking Consistency: The Small Habit That Doubles Your Interview Chances

8:17 – Why Weekly Interview Prep Matters (Even When You Don’t Have Interviews Yet)

11:41 – How Structure Boosts Your Confidence So You Can Enjoy Your Evenings, Guilt-Free

13:03 – The December Advantage: How to Get Ahead Before Other Job Seekers Even Start

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode98

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later.

You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made her stand out from “qualified” candidates, and the pipeline and negotiation moves that turned one solid offer into a life-changing one.

By the end, you’ll walk away knowing exactly how to regain control of your job search, rebuild confidence after rejection, and create the kind of momentum that makes opportunities come to YOU. If you want a job search process that actually moves you forward without burning yourself out, hit play and let’s dive in.

0:44 – Why Late-Stage Interview Rejection Doesn’t Mean Starting Over

4:21 – How Strategic Cold Outreach Can Unlock Interviews at Top Companies

8:25 – Why Your Interview Stories Need More “How” (Not Just Results) to Stand Out

12:15 – The Secret to Keeping Momentum: Juggling Multiple Opportunities, Even in Final Rounds

13:40 – Why You Should Always Negotiate Your Offer, Even If It Looks Great

15:44 – The Four Steps to Rebuild Job Search Momentum After Rejection

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode97

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career.

Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feeling stuck or rejected). I’ll show you exactly how to play so it’s not awkward and how to use what you hear to interrupt those negative self-talk spirals.

If you’re feeling discouraged, wrestling with imposter syndrome, or just want to remind yourself what you actually bring to the table (career-wise, not just the mashed potatoes), this episode is your permission slip to get radically honest feedback from the people who know you best. Try this game, and you’ll realize you’re more resilient and capable than your circumstances would have you believe. So go ahead, hit play and let’s dive in.

1:49 – How to Use Crowdsourced Feedback From Loved Ones to Interrupt Negative Self-Talk

02:03 – The Real Reason Career Setbacks Feel Personal and How to Break Free from That Spiral

03:06 – How to Make Sharing Strengths Fun (Even with Sarcastic Families!)

05:10 – The Surprising Power of Hearing What Others Admire About You (Especially When You Can't See It Yourself) and Why Your Current Circumstances Aren’t Your Identity

07:06 – How to Store and Use Positivity for Your Next Spiral

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode96

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)?

In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes way deeper, and I’ll walk you through the strategies no one’s sharing.

I’ll show you exactly how to use AI to create thought leadership content that your customers crave (and remember you for), plus the step-by-step system I use with my private one-to-one clients to self-coach, level up core skills, and get actionable feedback faster than any manager ever could. You’ll learn how to build a bulletproof feedback loop and shift from vendor to trusted expert without needing anyone’s permission.

If you want to move from being replaceable to irreplaceable and get immediate, data-backed ways to make your customers care, get noticed by leadership, and truly accelerate your growth before the New Year, hit play and let’s dive in.

1:01 – Why Using AI to Summarize Emails Won’t Set You Apart

1:16 – How to Use AI to Become a Valued Expert, Not Just a Vendor

2:24 – The Fastest Way to Generate Thought Leadership Content That Customers Care About

4:04 – How to Add “Real Value” with Non-Product-Centric Insights

9:53 – Step-By-Step Guide: Coaching Yourself with AI When No One Else Does

14:13 – How to Build a Feedback Loop So You Level Up Faster Than Your Peers

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode95

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume.

In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that skyrocket your discoverability and make recruiters reach out to you with genuinely exciting roles. From headline secrets to the crucial recommendation trick, you’ll get the step-by-step playbook that finally gets your LinkedIn working for you—not against you.

You’ll walk away with a punchy, recruiter-magnet profile and the confidence that you’re not missing out on career-changing opportunities just because of a few overlooked details. Hit play and let’s dive in.

1:49 – How Recruiters Use LinkedIn and How LinkedIn Recruiter Search Filters Really Work

4:37 – The Biggest LinkedIn Mistakes Real Job Seekers Are Making—Revealed by a 100-Profile Audit

7:16 – The Exact Headline Update That Gets You Noticed (And Boosts Your Visibility)

9:52 – Quick Fixes For Your Skills Section That Make You Show Up in the Right Searches

12:27 – What to Write in Your Experience Section to Attract Interviews. Plus a 2-Sentence Summary Formula

14:28 – Why Your Recommendations Are Crucial and How They Influence Hiring Decisions

16:14 – How Your Activity Section Can Instantly Make or Break Your Credibility

18:02 – How a Simple Photo Change Can Help You Finally Get That Interview

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode94

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive?

In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.

I’ll walk you through the exact five-step strategy we used, including how to lead with proof, cut the fluff, show off your results and how you got them, and make sure every bullet shines whether you’re staying in your field or switching industries altogether.

You’ll learn why most resumes miss the mark and how to fix yours so recruiters and hiring managers can’t help but call you for interviews. If you’re tired of waiting for someone to notice you and ready to be the talk of the recruiting team, hit play. Your January job search will thank you.

2:05 – Why Your Resume Might Be Sending You Into the Job Search “Black Hole”

3:22 – How Showing Proof (Not Just Adjectives) Makes Hiring Managers Stop Scrolling

7:00 – The Three Questions Every Bullet Point Must Answer for Resume Success

10:00 – Why Explaining Your Process Is Key (Not Just Results)

13:27 – The Power of Making Your Resume Scannable (and ChatGPT’s Secret Editing Sauce)

15:45 – How to Translate Jargon Into Universally Understood, Career-Boosting Language

19:08 – The Five-Step Resume Audit to Get Noticed in January’s Hiring Frenzy

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Masterclass: https://customer-success-career.captivate.fm/resume
2. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode93

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.

That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Interview answers. I’ll walk you through the exact process to spot those special strengths, step out of the generic crowd, and inject them straight into your CSM Interview answers so you stand out instantly.

If you’re ready to finally stand out, build confidence, and move forward in your Customer Success Career, hit play and let’s dive in. Whether you’re aiming for your first CSM role or leveling up in SaaS Customer Success, this episode is packed with actionable career tips to help you shine in your next interview.

2:14 – The Real Reason Generic Customer Success Interview Stories Fail

5:27 – What “Superpowers” Actually Mean in Customer Success Interviews

7:47 – How to Identify Your Own Superpowers

13:20 – Weaving Superpowers Into CSM Interview Questions—Before & After Examples

17:05 – Five Prompts to Discover What Sets You Apart

17:55 – The Simple Question Framework That Uncovers Your Strengths

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode92

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the real skills and gaps that matter for your next big move.

We’ll talk practical action plans and you’ll finish this episode with immediate steps you can take this week to feel in control of your career trajectory. If you’re ready to step out of career autopilot, get real clarity, and move into your next promotion on purpose, hit play and let’s dive in.

1:58 – Why Hoping for a Promotion Is NOT a Career Strategy

5:10 – The Four-Step Framework to Accelerate Your Customer Success Career

6:03 – Picking Your Exact Goal Title

7:04 – Getting CRYSTAL CLEAR About What That Role Actually Does Day-To-Day

7:48 – The Skills Matrix: How to Decode What “Leveling Up” Really Means

11:26 – Why Gap Analysis Is Your Secret Weapon (Even If It’s Uncomfortable)

13:19 – Why a 90-Day Action Plan Beats Waiting for Your Annual Review

16:19 – How Just Taking Action Puts You Ahead of 99.9% of Peers

🛎️ FREEBIES & RESOURCES:

1. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
2. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
3. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
4. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode91

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.

Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absolutely fatal when it comes to landing the offer.

In this episode, I walk you through the three tiny (and totally fixable) changes Sarah made that took her from stuck and frustrated to hired in three weeks. I’ll show you how she ditched the robotic presentation style, started talking with her audience instead of at them, and learned to make her data actually tell a story. These quick pivots didn’t just land her a new role—they made her stand out as a “breath of fresh air” to hiring managers.

If you’re tired of clueless employer feedback, tired of rehearsing yourself into oblivion and still walking away empty-handed, and so, so tired of wondering if you’re ever going to break through, this episode is for you. Hit play and let’s dive in.

4:49 – How Sounding Too Scripted in Presentations Turns Off Interviewers (and How to Fix It)

8:03 – The Subtle Shift from “Talking At” to “Talking With” That Instantly Boosts Interview Engagement

10:30 – Why Too Much Data in Presentations Can Undermine Your Credibility

14:30 – Three Tiny Tweaks That Landed a Client Her Dream Role in Three Weeks

🛎️ FREEBIES & RESOURCES:

1. Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE
2. Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
3. Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
4. Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

♥️ CONNECT WITH ME:

1. Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
2. Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode90

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

1. hit the FOLLOW button so you don't miss out on any new episodes when they drop
2. and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!