Breaking BizDev

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Listen Up! Create Stronger Client Bonds With Empathy and Understanding

Saison 1 · Épisode 60

lundi 15 septembre 2025 • Durée 41:02

"You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you." - Dale Carnegie

In this episode, Mark and John explore the importance of understanding clients better than they understand themselves. The conversation focuses on how actively listening to understand client needs can transform your business success, highlighting key concepts such as the empathy gap, the empathy map, and how this level of understanding serves as a significant competitive advantage.

Want actionable advice on how to understand your clients better? Listen to this episode today and jot down some notes!

CHAPTERS:
00:00 Introduction
01:20 Two Years of Breaking BizDev
02:41 Episode Rundown
03:38 THE Empathy Gap
11:20 The Empathy Map
15:11 Competitive Advantage
19:19 Competitive Insulation
20:36 Learn What Matters to Your Clients
27:26 Create Feedback Loops
32:31 How to Turn Empathy Into Action

The Empathy Map: https://www.interaction-design.org/literature/article/empathy-map-why-and-how-to-use-it

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Quit Your Pitching! How NOT to do Social Selling

Saison 1 · Épisode 59

lundi 1 septembre 2025 • Durée 37:39

Before you pitch slap that prospect, listen to this episode.

John and Mark tear down some terrible 'pitch slaps' from their LinkedIn DMs and offer a better way to approach social media. Shift your social media marketing from spammy sales tactics to authentic relationship-building. Listen to this episode to learn more.

CHAPTERS:
00:00 Welcome
00:59 Origins of the Pitch Slap
03:20 Social Selling
10:47 Pitch Slap Examples
19:50 A Different Way to Do Social Selling
30:48 Connect Instead of Create
35:54 Final Thoughts

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Free vs Paid Offers: Crafting an Effective Lead Generation Strategy

Saison 1 · Épisode 50

lundi 28 avril 2025 • Durée 30:16

Lead generation is a major challenge for many professional services firms. In this episode of Breaking Biz Dev, Mark and John break down possibly the most critical element of lead generation: your offer strategy. What value are you offering? And what’s the call to action? In this episode, you’ll hear:

The roles of free vs paid offers in lead generation
How these offers work together in your marketing program
How to measure the performance of each kind of offer
Various cognitive biases that influence offer acceptance
Examples of calls to action (CTAs) for free vs paid offers

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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3 (Really) Bad Reasons to Hire a Rainmaker

Saison 1 · Épisode 49

lundi 14 avril 2025 • Durée 29:48

In this episode of Breaking Biz Dev, John and Mark take the Rainmaker model out to the alley for a well-deserved beatdown, highlight three (really) bad reasons to hire a rainmaker. In this episode, you’ll hear:

What is a ‘Rainmaker’ anyway?
Various ways firms organize their sales functions
How buyers evaluate professional services firms
Really bad reason #1 - you don’t know how to sell
Really bad reason #2 - you need a deal closer
Really bad reason #3 - you want to grow faster

Read Mark’s full blog post: https://www.wainwrightinsight.com/3-really-bad-reasons-to-hire-a-rainmaker/

Show notes:

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Creating a Sales Call Plan: Frameworks, Templates, and a Real-World Example

Saison 1 · Épisode 48

lundi 31 mars 2025 • Durée 35:11

Proper planning prevents poor performance. Say that 10 times fast.

In this episode, John and Mark break down the elements of an effective sales call plan, sharing insights from real-world experiences and highlighting the importance in driving better business outcomes. They walk through the crucial elements that make up an effective call plan and emphasize the significance of preparation, especially for those new to sales conversations. In this conversation, you’ll hear:

The components of a sales call plan and why planning prevents poor performance.
How setting a clear objective for the call enhances focus and direction.
The role of thorough research in understanding client needs and anticipating questions.
Why a concise agenda keeps the conversation aligned and productive.
The art of telling a compelling client success story

Read the blog post from Mark and download the Sales Call Planning template: https://www.wainwrightinsight.com/creating-a-sales-call-plan/

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Shape the Future of Breaking BizDev: Share Your Feedback Today

Saison 1 · Épisode 47

lundi 24 mars 2025 • Durée 06:41

Send us your feedback in this 3-min survey and help shape the future of Breaking BizDev.

Is there a topic you want us to cover?
Are there different segments or formats we should consider?
What’s your preferred way to listen?
Let us know!

In this short bonus episode, John and Mark share some early feedback from the listener survey, and how you can participate and help steer the conversation.

Take the survey as you listen to the episode. Why not?

Share your feedback here:https://www.surveymonkey.com/r/8V9T6Z7

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Don’t Boil the Ocean: The Paradox of Focus, Specialization, and Positioning

Saison 1 · Épisode 46

lundi 17 mars 2025 • Durée 32:11

Turn your firm into a trusted and respected leader in your niche.

In this episode, John and Mark explore how firms can not only effectively differentiate against competitors, but actually how to apply that differentiation in their marketing and sales activities. In this conversation, we cover:

The nuanced differences between focus, specialization, and positioning
Reasons why firms should embrace specialization
How to identify the right area of specialization
How to align your specialization with long-term goals for sustained success

Real-world examples of firms with focus, specialization and excellent positioning:

TBSP (tablespoon) — accounting solutions specifically for restaurants: https://tbsp.com/
Driving Transactions — M&A advisory services specifically for chauffeured transportation companies: https://www.drivingtransactions.com/
Jaffe Holden — acoustic design services for Performing Arts, Educational and Cultural Spaces Worldwide: https://www.jaffeholden.com/
Lloyd Sports + Engineering — Lloyd Sports + Engineering has focused on the planning, design and construction of sports facilities since coining the term “sports engineering” in 1987: https://www.lloydengineers.com/
Friedman Tax — accounting services specifically for tattoo parlors: https://friedmantax.com/

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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Looking in the Mirror: How to Be Accountable Even When You Lose

Saison 1 · Épisode 45

lundi 3 mars 2025 • Durée 29:46

“We’re in a bad economy…”
“We’re experts. We’re never wrong…”
“We’re up against tough competition…”
"Our point of contact was a jerk..."

…but what if it’s not them? What if it’s you?

In this episode, John and Mark dissect what it truly means to be accountable when you lose a prospective client. We dig into the obstacles that professionals encounter when owning up to losses and present actionable strategies to transform setbacks into stepping stones for growth.

In this conversation, we cover:

Why do we default to the ‘blame game’ ?
The role of firm culture in nurturing or stifling accountability
Why losing is a pivotal opportunity for growth
Strategies for effective internal reflection and owning outcomes
How mindset, preparation, and continuous learning can help you overcome setbacks.

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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From Solo to Enterprise: A Timelapse of Business Development Maturity

Saison 1 · Épisode 44

lundi 17 février 2025 • Durée 42:43

Imagine you could fast-forward your firm's growth and watch it like a time-lapse video going through different stages:

Solo
Small
Mid-size
Enterprise

What needs to happen in your sales and marketing functions to achieve growth at each stage? How do sales and marketing challenges evolve?

That's what this episode is all about.

Listen as John and Mark guide you through this sales and marketing maturation journey, along with guest appearances from Reuben Swartz and Mel Lester. We explore topics like:

The importance of documentation, processes and systems (at every stage)
How to keep the entrepreneurial flame lit as firms grow
Why rainmakers don't scale, and how to leverage a seller-doer model
What firms typically do when the referral well runs dry
The role of automation and efficiency at larger firms

Show notes:

According to the 2024 census, 60% of businesses in the US are one-person businesses. (source)
Of businesses with employees, 50% have only 1-4 FTEs. (source)
SPI Professional Services Maturity Model: https://spiresearch.com/ps-maturity-model/

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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The Art of Being Ignorable: 12 Ways to SUCK at Differentiation

Saison 1 · Épisode 43

lundi 3 février 2025 • Durée 20:24

Discover the art of being utterly indistinguishable from your competition.

In this episode, John and Mark dive into the art of blending in, unveiling the tongue-in-cheek strategies to completely lose your edge and suck at differentiation. Listeners will learn how to avoid standing out, ensuring a legacy of mediocrity.

Join us for a humorous—yet insightful—look at what not to do, ensuring you grasp the full spectrum of effective (and ineffective) differentiation strategies.

Share your feedback in our listener survey: https://www.surveymonkey.com/r/8V9T6Z7

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