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DateTitreDurée
16 May 2025From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon00:41:31

In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale.


We explore how AI is transforming growth, the end of siloed teams, and why “human-induced latency” is the biggest blocker to innovation today.


Resources recommended by Ekim:

30 May 2025Building CashApp's Growth Engine: Dyan Khor's Playbook for Mobile Marketing00:45:14

In this episode of Brave New Digital World, Andy Carvell sits down with Dyan Khor -- growth marketing leader, ex-CashApp, and advisor to scaling startups -- for a deep dive into modern growth strategy.


Dyan shares how she built CashApp’s marketing engine from scratch, managed over $500M in ad spend, and why she believes proactive hiring beats traditional recruiting. The conversation spans the evolution of measurement post-iOS 14, media mix modeling, and why the line between brand and performance marketing is fading fast.


We also explore the rising challenges of AI-fueled competition, the importance of creative novelty, and Dyan’s perspective on when not to spend a dollar. Whether you’re scaling a startup or optimizing at enterprise level, this episode is packed with honest insights, bold predictions, and practical frameworks.


Links & Resources:

  • Uber ad fraud story: https://www.marketingtodaypodcast.com/194-historic-ad-fraud-at-uber-with-kevin-frisch/
  • John Egan's blog: https://jwegan.com/
  • Dyan's LinkedIn: https://www.linkedin.com/in/dyankhor/
  • Dyan's website: https://dyankhor.com


Chapters:

00:00 Intro

00:41 Introducing Dyan and Her Background

08:11 Lessons from working at gaming companies

11:02 Applying learnings from large-scale companies to early-stage startups

14:06 Measurement past iOS 14

19:15 MMM infrastructure: Build or buy?

23:13 The (controversial) role of fingerprinting today

25:52 Performance vs. Brand Marketing is a false dichotomy

29:27 AI is leading to more competition, there's a need for novelty to be successful

31:45 What's Wired, Tired, or Expired in Digital Marketing?

36:46 If you had no limits to your ambition...

38:59 Resource recommendations

41:33 One thing companies need to stop doing.

44:37 Outro

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