Cultural Communication Confidence (Victoria Rennoldson)
Explore every episode of Cultural Communication Confidence
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 14 Aug 2023 | 048 - Summer season - Giving & receiving feedback | 00:23:03 | |
Week 3 of the summer re-release season: Giving & receiving feedback- a very popular topic from June this year. In this episode, I explored the purpose of feedback, how to set up the conversation, adapting your feedback approach with cultural intelligence, and best ways to approach receiving feedback to make sure feedback really lands with you. Enjoy listening and learning! https://culturecuppa.com/podcasts/giving-and-receiving-feedback/ Remember, these re-releases give you time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. This is just for 4 weeks, releasing every Monday as usual, while I take a break, and then we will go back to sharing new podcast episodes and topics from September. As we are doing something new, why not choose to learn about these topics in a different way? If you usually listen on your favourite podcast platform, then why not mix it up and watch the video version on my YouTube channel- I create video versions of all my podcast episodes! https://www.youtube.com/@culture-cuppa Or vice versa- if you usually watch my videos on my YouTube channel, then why not listen on your favourite podcast platform- Apple, Spotify or Google? https://culturecuppa.com/podcast/ And have you discovered my website for even more free insights, resources and topics to learn from? As well as the podcast and my videos, you can discover my blog, free training and the opportunity to sign up to receive my emails with all the latest resources and events. You can check that all out at What you will learn in this episode:
Resources:
| |||
| 07 Oct 2024 | 102 - Leading with Connection in Diverse Global Teams with Tiphaine Le Roux | 00:36:04 | |
Tiphaine Le Roux is a global Sales leader passionate about global expansion topics and has been working in the field for the past 8 years. After she launched the US market for a French scale up a few years ago, she decided to create a podcast called International Corner to help every company to expand their activity globally. In this episode, we dive deep into the essence of connection, the challenges of managing global teams when you rarely meet in person, and the strategies for effective communication across diverse cultures. Tiphanie shares practical advice on managing a global team, the significance of setting common objectives, and the importance of inclusive communication. We also explore how to navigate cultural differences and the power of asking for help and learning from others. What you will learn in this episode:
Resources:
| |||
| 09 Jan 2023 | 017 - Humour in your communication | 00:12:50 | |
January can be a tough month after the excitement of the holidays and Blue Monday, the 3rd Monday in January known as ‘the most difficult day of the year’, is coming soon. So we all need some humour this month. I am a great believer in the power of humour, and for me it's a great way in business to build warm connections with others and create a good atmosphere for communication and working together. Humour is universal and can cross cultures, as long as we are mindful of making our humour inclusive and enjoyable for everyone, not just for a few insiders. In this episode I share my key humour tips for connection: What you will learn in this episode:
Resources:
| |||
| 13 Mar 2023 | 026 - Cultural Values, not stereotypes | 00:15:25 | |
“Knowledge about other cultures will make the difference. I only need to know what people from the {fill in the culture} do in this situation. For example, how they start meetings, do small talk, make presentations, negotiate and give feedback.” Awareness about other cultures is powerful to help us in culturally diverse situations, and yet we are all also individuals, shaped by our personal contexts. So how do we balance this? How do we increase cultural awareness without stereotyping and recognise how individuals prefer to communicate and interact with us, when they may have a multitude of cultural influences? In today’s episode we explore what we mean by cultural values, and how to use them as part of a culturally intelligent approach to working with others across borders and in culturally diverse teams. We will look at some examples of cultural values and how to use them as a starting point to apply our cultural intelligence to make strategies and turn these into actions that make a difference. What you will learn in this episode:
Resources:
| |||
| 14 Nov 2022 | 009 - What's your communication style? | 00:11:13 | |
Do you know how you prefer to communicate? Do you have insights into how others communicate? What happens when you work with others who are different to you in their communication style? Do you know how and what to adapt to build better conversations in your meetings? Learn about the key communication styles and how they can help you to have a better connection with your team. What you will learn in this episode:
Resources:
| |||
| 18 Sep 2023 | 053 - How to stop communication stress in English | 00:14:42 | |
Your communication skills in English are a key enabler for your next promotion. They are part of your skills toolkit, so you have everything on your side, ready to make that next job move, to go for that promotion, or to expand your role. Sometimes they are known as soft skills, but they are anything but soft. They are the difference between influencing successfully and the board rejecting your project. They will help define if you land new business with a customer or miss out on a valuable sales opportunity. Your communication skills will shape how people see you and your reputation, and can be the fine line between the green light on your promotion or being passed over again. If you are an international manager, then achieving English communication confidence is critical to your success in your current role and enabling your next promotion. And that’s where communication stress can come in. You could feel exposed, awkward and on the spot before key meetings when you need to lead the agenda, and worry about how you come across. So how do you deal with it and help yourself to move forward? What you will learn in this episode:
Resources:
| |||
| 01 Jul 2024 | 094 - Communicating internal change well with Mel Loy | 00:34:15 | |
Mel Loy joins me for this latest podcast episode to share her practical and helpful insights into the most common communication mistakes in communicating internal change and restructures in organisations, her 3 Ts of trust and how to build genuine connection in virtual global teams. Mel is the force behind Hey Mel! Communication & Training, a small agency where big ideas meet even bigger energy, supporting her clients in change, internal, strategic and crisis communication. (As an international speaker and workshop facilitator, Mel has taken her passion for change communication to the far corners of the globe, from Bali to Toronto and everywhere in between.) She's recently published her first book, Change Isn't Hard, designed to be a practical playbook for anyone who needs to communicate change. When she's not busy fixating on why people behave the way they do, you can find Mel teaching group fitness classes and yoga, being the world's coolest aunty, or writing her weekly podcast to share the good word of communication. What you will learn in this episode:
Resources:
| |||
| 18 Dec 2023 | 066 - Guest Interview: Breaking the cultural autopilot with Vanessa Paisley | 00:36:16 | |
Vanessa Paisley, trainer and lecturer in the field of intercultural communication and English as a global language, was born in Tanzania, grew up in the UK, lived and worked in Austria for 23 years, and repatriated to the UK 9 years ago. In her work she helps people to meet the challenges of living and working across cultures, both in relocating individuals from one country to another (especially to the UK and Austria) and in supporting multicultural project teams to communicate and cooperate effectively. Vanessa also works on a cross-cultural study program for professional students from Austria and India. Vanessa and I explored how to break the cultural autopilot to understand the people we work with, how globalisation does not automatically lead to a successful global mindset, and why slowing the pace of communication is critical for connection and inclusivity. What you will learn in this episode:
Resources:
| |||
| 03 Feb 2025 | 117 - Project your leader identity | 00:17:36 | |
Welcome back to this 2nd part of our 3-part miniseries, we jump into projecting your leader identity as part of accelerating your leadership goals for 2025. Today we focus on claiming, embracing and projecting your unique leadership style. Discover practical exercises to help you self-reflect and visualise your version of leadership. Tap into my techniques to embody your leader energy, ensuring you resonate with authority in your interactions in your own way. Plus stay tuned until the end of the episode for an exclusive invitation to my upcoming live training, Become a Global Leader. What you will learn in this episode:
Don’t miss the next episode in this leadership mini-series to boost your insights and inspiration. Join us for next week’s episode, Influence like a Thought Leader. Resources:
#communicationcoach #communicationcourse #communicationskillstraining #crossculturalawarenesstraining #crossculturaltraining #culturalawareness #culturalintelligence #culturalcommunicationconfidence #podcast | |||
| 19 Feb 2024 | 075 - Mastering Clarity: Elevating your influence | 00:19:05 | |
Today we deep dive into a topic which I’m frequently asked about- clarity in speaking. Many global professionals talk to me about how they want to sound more clear, concise and professional in the way they speak, to help them build their influence and impact, and so people listen and act. Clarity is one of the key foundations of my 4 pillars of Global Leader Communication, so in this episode we will explore why it is important, why it’s challenging for you currently and how to develop your clarity in your speaking. What you will learn in this episode:
Resources:
| |||
| 08 Jan 2024 | 069 - 5 key communication & cultural trends for 2024 | 00:14:57 | |
Happy New Year! Hope you had a great time over the holiday season, and started the year well. As we kick off this January with new topic episodes, we’re focusing on the big ideas for 2024 for you to focus on in communication and cultural intelligence. This is for you if you are a leader or manager of a global team, or part of a multicultural team, and we’re looking at the key trends and areas for you to develop in your communication and cultural intelligence this year. What you will learn in this episode:
Resources:
| |||
| 08 Jul 2024 | 095 - Inclusive communication & cultural intelligence with Ritika Wadhwa | 00:34:59 | |
Ritika Wadhwa was born and brought up in India. She went on to achieve an MBA in the UK and broke all barriers as an immigrant to Canada and the UK. Ritika has over 30 years of experience working at Board level across 3 continents, with senior stakeholders - within the public and private sector and she is on a mission to bring inclusion and innovation to the heart of organisations, through Cultural Intelligence (CQ). Ritika is the Founder and CEO of Prabhaav Global. Prabhaav means impact in Hindi and the organization’s mission is to apply the transformational power of Cultural Intelligence for impactful leadership. Ritika is also a CQ Certified Facilitator and a Fellow at the Society of Leadership Fellows, Windsor Castle, and she sits on the Strategic Advisory Board member for British Transport Police as well as being a Trustee and Board Director at the 5% club. Ritika is also an Ambassador for Age Irrelevance and a sought-after Keynote speaker. In this episode, Ritika shares practical strategies to adapt communication styles, ensuring inclusivity and effectiveness in diverse settings. We also discuss the nuances of English as a global business language and its implications for multicultural working environments, as well as the importance of understanding cultural contexts to minimise miscommunications. What you will learn in this episode:
Resources:
| |||
| 25 Nov 2024 | 109 - Mental blocks: Think on your feet & respond when your mind goes blank | 00:17:50 | |
You hear the question, your mind goes blank. The pause is getting longer, you feel everyone looking at you, you start to panic. What are you going to say? This scenario is more common than you think: that dreaded moment when your mind goes blank in a meeting. Whether it's due to a difficult question, stress or overwhelm, or simply being caught off guard by the context or people in the room, I share in this latest podcast episode my practical strategies to help you navigate these moments and get the meeting and conversation back on track. Explore techniques to manage stress responses, and discover exercises that can bring you back to the present moment and help you move forward. What you will learn in this episode:
Resources:
| |||
| 21 Aug 2023 | 049 - Summer season - What makes a good global leader? | 00:17:23 | |
And now for the final one in the summer re-release season: What makes a good global leader? In this special re-release episode from April this year, I explored different leadership approaches, and how cultural values impact a team’s view of good leadership, plus the cultural intelligence strategies you can use to be more effective. Enjoy listening and learning! https://culturecuppa.com/podcasts/what-makes-a-good-global-leader/ I have covered a wide variety topics on my podcast in the last year, and so in this final episode of a series of 4, I am sharing my summer season of re-releases. These are the top 4 topics which were most popular when they first came out, and are also among my favourites, and this gives you a review time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. This is just for 4 weeks, releasing every Monday as usual, while I take a break, and then we will go back to sharing new podcast episodes and topics from next week. As we are doing something new, why not choose to learn about these topics in a different way? If you usually listen on your favourite podcast platform, then why not mix it up and watch the video version on my YouTube channel- I create video versions of all my podcast episodes! https://www.youtube.com/@culture-cuppa Or vice versa- if you usually watch my videos on my YouTube channel, then why not listen on your favourite podcast platform- Apple, Spotify or Google? https://culturecuppa.com/podcast/ And have you discovered my website for even more free insights, resources and topics to learn from? As well as the podcast and my videos, you can discover my blog, free training and the opportunity to sign up to receive my emails with all the latest resources and events. You can check that all out at What you will learn in this episode:
Resources:
| |||
| 22 Jan 2024 | 071- Identify your leadership challenges | 00:20:39 | |
Today we are talking about how to identify your leadership communication challenges and prioritise your development areas for 2024. I will be guiding you through a series of self-reflection questions, so you can pinpoint where your specific issues are, and start working on them to develop and grow your leadership communication skills. Listen to the 8 questions and rate yourself on a scale of 1 to 10, then listen until the end to discover what your score means and your next action step. If you prefer to do the quiz online while listening to this episode, head to: https://culturecuppa.com/leadership-quiz/ What you will learn in this episode:
Resources:
| |||
| 16 Jan 2023 | 018 - Why do we need small talk? | 00:14:28 | |
Why do we need all this small talk? Research shows the importance of informal conversations for virtual and hybrid meetings, and how it can make the difference for teams, how they work and their overall project and performance success. However, small talk isn’t comfortable for, or even valued, by everyone. This is a great example of cultural dynamics at play, and how what may seem obvious and natural for one culture, is not for others. For me, small talk isn't actually small. It's actually 'human talk' where we are looking to create a personal connection which can build a relationship. In today’s episode, learn more about the importance of small talk and informal conversation, and top tips for connecting. What you will learn in this episode:
Resources:
| |||
| 10 Feb 2025 | 118 - Influence like a thought leader | 00:16:27 | |
In this episode, discover what we mean by influence, and how it impacts you stepping into the role of a thought leader. Starting with your intention to influence, we then explore my PRC framework to guide you through perception, reputation, and cultural intelligence as factors in cultivating your thought leadership. Plus how to position yourself as a thought leader by aligning your ideas with organisational strategies, speaking the language of leadership, and framing your messages effectively. Join me in this final episode of my mini-series focused on achieving your ambitious leadership career goals in 2025. Finally, listen out for your invite to my upcoming free live training, Become a Global Leader, happening this week online from 11th February 2025. You still have time to join us! What you will learn in this episode:
Resources:
| |||
| 19 May 2025 | 129 - Resilience recharge: power yourself up as a leader | 00:21:05 | |
Resilience recharge: power yourself up as a leader As we navigate the challenges of 2025, including organisational changes and increasing pressures, the discussion on resilience becomes ever more relevant for current and aspiring leaders. You have to recognise when you are running low on energy and the need to recharge before reaching a critical tipping point with detrimental effects on health and wellbeing. In this episode, I present my 5-step approach to building resilience, offering practical strategies to help you align your own resilience, no matter what is going on. From recognising personal ‘low battery’ signals to establishing micro actions that can support you, these steps are designed to empower leaders to recharge and be effective. To accompany this episode and support you on your journey, I am offering a free resource: a 5-day self-access training programme, aimed at empowering you to lead yourself through challenging times. See the links below for details. What you will learn in this episode:
Resources:
| |||
| 10 Jun 2024 | 091 - Get To Yes: Convince With Your Ideas | 00:14:31 | |
What big ideas do you have to improve and change ways of working in your organisation for the better? How can you present your ideas to get to yes quicker? In this episode I share a question I was asked recently by my client about how to convince people with your ideas, and I will talk you through my framework to structure the way you present your ideas so you are more likely to persuade key decision-makers. What you will learn in this episode:
Resources:
| |||
| 27 Sep 2022 | 000 - Welcome to Cultural Communication Confidence | 00:12:02 | |
You are an ambitious, global leader who lacks confidence in communicating in English, working virtually in global teams, or who has relocated to the UK or another English-speaking country. You feel anxious and stressed in meetings and presentations with senior managers because you struggle to express yourself clearly, concisely and persuasively. You are the leader of a global team working virtually, building business with English-speaking customers. You’ve seen and experienced the challenges of cultural misunderstandings & miscommunications, that can cause frustration internally in the team, and could result in lost business. What you will learn on Cultural Communication Confidence:
Resources:
| |||
| 24 Apr 2023 | 032 - What makes a good global leader? | 00:12:36 | |
There tends to be a universal view of leadership, and that a good leader has a pre-defined set of skills and characteristics. However, the way people want to be led as a team may vary from culture to culture. What has worked for you as a leader in the past may not transfer across, and there may be issues when you relocate or start a new role heading up a diverse team based in different countries. In today’s podcast episode we explore different approaches to leadership, and how cultural values impact a team’s view of good leadership, and the CQ cultural intelligence strategies you can use to be more effective. What you will learn in this episode:
Resources:
| |||
| 06 Nov 2023 | 060 - Guest interview: Authentic Global Leadership with Katie Keith | 00:36:55 | |
Today’s guest is Katie Keith, Executive Director with Global Chamber London and also Head of B2B Partnerships with Currencies Direct. She talks about creating space for effective communication in global teams, including how to build psychological safety in teams, we explore authentic global leadership, and how listening skills are critical in conversations and even in emails, to read between the lines. Finally, as somebody who is already leading her own portfolio career, Katie shares her perspectives on why it works. Katie is a thought leader with 20 years’ experience within the Corporate and Retail Banking spaces, which means she has extensive exposure to corporate leadership, business growth and change management strategies within the business and finance sector. She recently completed an MSc with Henley Business School, focused on extending my leadership practice in Executive Coaching and Behavioural Change. What you will learn in this episode:
Resources:
| |||
| 04 Sep 2023 | 051 - Exploring your Cultural Values, part 2 | 00:14:57 | |
What was your a-ha moment… ….when you listened to last week’s episode about cultural values? Did you recognise that some of the challenges you might be experiencing with colleagues, co-workers, customers or partners are culturally-driven? What shifted in your perspective? It can be so easy to divide into ‘them’ and ‘us’ within a team, or with customers and partners, especially when what they say and do is out of line with your expectations. But do you really understand their motivations and drivers, and how culture is shaping their communication and behaviour? When you don’t, this can lead to misunderstanding and miscommunication, impacting projects, performance, results and team spirit. This is why we need cultural intelligence. It’s the choice to pause and consider alternative explanations, not just react to what’s happening. Part of cultural intelligence is understanding your cultural values, which are your preferences for how you work, live, and interact. This is part of the work I do with my clients, so they can understand their own individual or team cultural values profile to identify what is driving the gaps and challenges. In this 2 part podcast series I will be explaining the 10 cultural values. Today, we are focusing on part 2 - the next 5 sets of cultural values. What you will learn in this episode:
Resources:
| |||
| 15 Jan 2024 | 070 - Your leadership presence | 00:16:18 | |
Leadership presence - do you have it? Maybe you are like many people I meet who have all the skills, experience and talent, and are ambitious to progress their career for the next promotion or job move, to break into the c-suite or the next level of management. But something is missing in the way you show up, connect and engage with other people, which is hard to define. This is leadership presence. You know it when people have it. It impacts how you influence your senior stakeholders, builds trust and confidence with your team, inspires and creates action, and enhances your professional reputation and opportunities.
Resources:
| |||
| 15 May 2023 | 035 - Handling conflict | 00:15:00 | |
No matter how good your relationships are usually in your team, with your customers or external partners, conflict can happen, sometimes when we least expect it. So how do we handle this when relationships matter to us? I was part of a panel recently sharing my perspective on why conflict happens, how we can overcome it to achieve greater alignment and understanding, and the best practices for effective communication in conflict situations. We need to have the emotional intelligence and the cultural intelligence to find a way through professionally. Here I share my key insights and strategies for you to understand conflict and find the solutions. What you will learn in this episode:
Resources:
| |||
| 02 Oct 2023 | 055 - Building communication bridges in conflict | 00:14:08 | |
Conflict happens. It’s something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team. I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how you approach the interaction to find a step forward towards meeting each other. What you will learn in this episode:
Resources:
| |||
| 31 Jul 2023 | 046 - Summer season - Is it appropriate to interrupt? | 00:24:58 | |
And now for something a little different…. I have covered many varied topics on my podcast in the last year, and so in this episode and the next 3 episodes I am sharing my summer season of re-releases. These are the top 4 topics which were most popular when they first came out, and are also among my favourites, and this gives you a review time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. This is today and the next 3 weeks, releasing every Monday as usual, while I take a break, and then I will go back to sharing new podcast episodes and topics from September. As we are doing something new, why not choose to learn about these topics in a different way? If you usually listen on your favourite podcast platform, then why not mix it up and watch the video version on my YouTube channel- I create video versions of all my podcast episodes! https://www.youtube.com/@culture-cuppa Or vice versa- if you usually watch my videos on my YouTube channel, then why not listen on your favourite podcast platform-apple, Spotify or Google? https://culturecuppa.com/podcast/ And have you discovered my website for even more free insights, resources and topics to learn from? As well as the podcast and my videos, you can discover my blog, free training and the opportunity to sign up to receive my emails with all the latest resources and events. You can check that all out at: https://culturecuppa.com/ In this special re-release episode we are going back to a very popular topic from April this year - Is it appropriate to interrupt? In this episode, I explored if it is OK to interrupt others, your cultural intelligence to understand others’ interruptions, how to interrupt appropriately, and strategies to prevent being interrupted when we are speaking in meetings. What you will learn in this episode:
Resources:
| |||
| 31 Oct 2022 | 007 - Stop perfectionism with communication agility | 00:12:34 | |
I used to be a perfectionist and I know this held me back in the past with my communication. That’s until I developed communication agility, a mindset approach I created to make the difference to my communication confidence in my meetings and presentations. Discover in this episode all about communication agility and how you can develop it to help you to communicate confidently, speak with the flow of the conversation, and express yourself fully and naturally. What you will learn in this episode:
Resources:
| |||
| 30 Oct 2023 | 059 - Guest interview: Communication for global teams to thrive with Febronia Ruocco | 00:37:03 | |
Today we are starting a new era on this podcast as we start hosting guests to share with you a range of perspectives on successful communication, developing confidence and cross-cultural working from leading experts in the business world. Our first guest is Febronia Ruocco, Strategic Insights Professional & Executive Coach, who talks about encouraging multilingual and multicultural teams to thrive with their communication, the blocks that get in the way of us communicating confidently and building social connection, plus the key factors which will change the way we communicate in the future. Febronia has led insight teams for big brands such as Cadbury-Schweppes, Diageo, Heinz, Premier, General Mills, Heineken and GSK. She is also currently setting up her own Executive Coaching practice. Her mission is to empower global marketing, and other sector professionals, in leadership roles to realise their career goals, unlocking their full potential. Febronia is a University mentor and marketing lecturer as well as a mentor for WIRe, mentoring high achieving women in the insights/MRX space. What you will learn in this episode:
Resources:
| |||
| 11 Dec 2023 | 065- 7 tips for a successful informational interview | 00:11:37 | |
7 tips for a successful informational interview. In this fourth and final episode of my new mini podcast series about strategies to optimise your communication for job searching, we are exploring how to maximise the time you have available to talk with a connection who has agreed to help you on your job search. You may have only 15-20 minutes, so how you approach the conversation matters, including what you choose to talk about, how you open and close the conversation impactfully, and connect well with them. I will also share what not to talk about, and what you can request as a follow up after the informational interview. What you will learn in this episode:
Why not explore the full series of episodes on communicating in your job search:
Resources:
| |||
| 18 Nov 2024 | 108 - Overcome Perfectionism & Imposter Syndrome Speak up despite the Fear | 00:23:54 | |
Have you ever experienced imposter syndrome? Are you a perfectionist? Perfectionism and imposter syndrome are pervasive themes that many professionals face at some point in their career. The challenge is that underlying fears can hinder and limit communication and performance, especially in high-stakes speaking situations, and when stepping up in a global career. In this podcast episode we explore the universal nature of imposter syndrome, discover actionable techniques to shift your mindset and learn the practical strategies to start overcoming these challenges and release your speaking boldness and confidence. What you will learn in this episode:
Resources:
| |||
| 09 Dec 2024 | 111 - Reflect, celebrate & reset: acknowledging the highs and lows of 2024 | 00:15:04 | |
What has been your 2024? As we approach the end of the year, it's a good time to pause, reflect, and prepare for 2025. In this podcast episode, I share my questions and prompts to help you reflect and evaluate the highs and lows of 2024, and appreciate them all. Discover how to map your year, recognise your achievements, and explore my practical exercises to help you fully see the experiences you have been through and take learnings from them, setting you up for success in 2025. Whether it's been a tough year or one of celebrations, or more likely somewhere in between, listen to my insights into transforming your experiences into growth opportunities. What you will learn in this episode:
Listen out for the next episode in January about Setting yourself up for Success in 2025. Resources:
| |||
| 19 Dec 2022 | 014 - Your communication performance review | 00:14:20 | |
As we are coming to the end of the year, it’s a good time to stop and reflect on your current communication performance. Just like any other performance-related activity, it’s important to check in regularly with what you are doing and how you can improve. The end of the year is a natural time to do this, so you can put together your action plan and get off to a quick start in the New Year. Here is how you can do your own performance review. What you will learn in this episode:
Resources:
| |||
| 17 Feb 2025 | 119 - Conscious & Courageous Leadership with Joanna Howes | 00:34:14 | |
In this episode, I had a brilliant conversation with Joanna Howes, and we look at the evolving landscape of leadership in 2025, exploring key themes around people-centered leadership, conscious leadership, global team communication, and personal responsibility. Joanna Howes is an award-winning international coach, host of The Courageous Leaders Podcast and No 1 best selling author, specialising in leadership and team performance coaching. Her focus is to help leaders and teams find their unique voice by leading as their true selves to take the action needed to become high performers and future fit leaders. Joanna shares her insightful experiences and practical strategies for leaders to step into self-leadership, and build high-performing, empowered teams in a rapidly-changing, global world. What you will learn in this episode:
Resources:
#communicationcoach #communicationcourse #communicationskillstraining #crossculturalawarenesstraining #crossculturaltraining #culturalawareness #culturalintelligence #culturalcommunicationconfidence #podcast | |||
| 07 Nov 2022 | 008 - How to improve your cultural intelligence | 00:13:55 | |
CQ (cultural intelligence) is powerful and it can make the difference between success and failure when working globally, leading multicultural teams and with international customers. So how can we increase our CQ capabilities and be more successful? Today I share my starter ideas for developing your own and your team’s CQ skills, so you can feel the cultural intelligence difference for your business. What you will learn in this episode:
Resources:
| |||
| 28 Apr 2025 | 126 - Leadership Lessons with Daniel Eric Kemdeng Djoumessi | 00:41:00 | |
Leadership: from a coffee farm in Cameroon to becoming a global finance leader, a community and entrepreneurial leader with impact. I am incredibly excited to share this inspiring conversation on the podcast with Daniel Eric Kemdeng Djoumessi, VP at JP Morgan Chase, and also the founder of Amaro Coffee. Daniel shares his incredible career and leadership journey, and the lessons that aspiring leaders can learn from. In this latest interview in my business leaders series, we explore the significance of community, education, and individual empowerment as the driving purpose behind Daniel's work. He discusses how his upbringing shaped his vision for leadership and his commitment to fighting poverty through sustainable business practices that create real opportunities for others. Daniel's insights into balancing his demanding leadership roles are invaluable, as he honestly shares his personal journey from overcoming stammering to speaking confidently in front of 1000s, offering concrete strategies for those facing their own personal communication and confidence challenges. What you will learn in this episode:
Resources:
| |||
| 04 Mar 2024 | 077 - Guest Interview: Navigating Cultural Intelligence: a Conversation with Dr. Catherine Wu | 00:44:28 | |
Dr. Catherine Wu is an interculturalist and cultural intelligence evangelist. A passionate advocate for cultural diversity, Dr. Catherine is currently working towards telling 10 million people about cultural intelligence through speaking, writing, and posting daily on LinkedIn. She joined me in this episode from Singapore for this deeply insightful conversation. We chatted about how cultural intelligence has evolved in the last few years, why successful cross-cultural communication starts with our intentionality to create shared experiences, and how we can all step into being an interculturalist. In 2022, she launched The Cultural Quotient podcast, the first podcast to grow cultural intelligence at work and in life. As a speaker, Dr. Catherine frequently gives talks and conducts workshops on cultural intelligence for public and private organizations. Dr. Catherine holds a PhD in Cultural Intelligence from the Center for Leadership and Cultural Intelligence in Singapore. She is French and has lived in Asia for the past 18 years. She lives in Singapore with her Taiwanese American husband and 3 third-culture kids. What you will learn in this episode:
Resources:
| |||
| 22 Jul 2024 | Summer Season 2024 Ep.2 - Develop your confidence for presenting | 00:23:07 | |
Summer season part 2 of 5: I am sharing my 'best of' series of live videos from LinkedIn, and as I travel the next few weeks. These are the most popular, most viewed topics, and I hope you find them helpful and great ways to keep growing through July. I'll be back soon with new episodes! Develop your confidence for presenting Do you feel stressed, under pressure and under-confident when you need to present or speak in public? Maybe you over-plan, over-think and end up speaking too much or not clearly enough? This may be true for you if you are a global professional who is presenting in your second language, and/ or feel the pressure to speak well in front of your team, senior management or customers. In this Live I share practical strategies for you to build your confidence as you prepare for your next public speaking event or presentation. So you can feel more relaxed and calm, and trust yourself to speak up and share your voice. Resources:
| |||
| 19 Jun 2023 | 040 - Giving & receiving feedback | 00:18:10 | |
Feedback is a gift, according to the old adage, and yet sometimes that gift is unwanted, rejected or causes problems we did not anticipate. We have to understand when we give feedback, this is our observation of the situation in the moment from our point of view. We may not be aware how our culture influences our perceptions of the context, the drivers, motivations and intentions, and that might mean that we do not see how others interpret the events either. Equally, culture will impact how the other person reacts to the feedback, and this can help us anticipate the conversations that come up. In today’s episode, we explore how to give and receive feedback. What you will learn in this episode:
Resources:
| |||
| 05 Aug 2024 | 096 - Global citizens, identity & belonging with Frauke Bender | 00:36:17 | |
Frauke Bender is a Professor of International Management, researcher, author, intercultural trainer, podcaster, and has been a passionate educator for over 25 years. She has 15+ years of global corporate leadership experience in marketing and communications, holds a PhD in economics and a master’s degree in business administration with a specialization in International Management and Marketing. She joined me from Germany to share her ideas on intercultural skills for career readiness, empowering women through identity crisis when relocating internationally and the opportunities of when AI and cultural intelligence come together. What you will learn in this episode:
Resources:
| |||
| 02 Jan 2024 | 068 - Guest Interview: Cultural bridges into Asia - expanding successfully with Kathryn Read | 00:38:42 | |
Kathryn Read is an international sales and marketing consultant with over 25 years’ experience developing niche products in emerging markets. She helps small and medium companies to break through international barriers, creating successful entrepreneurs and a thriving global marketplace. Kathryn firmly believes that business is done between people, and places her focus on building strong relationships that form a solid foundation for doing business. She sees herself as the bridge between small and medium food and drink companies and their ideal distribution partners in Asia or Eastern Europe. In this episode we talked about global expansion topics including how to build up cultural insights that will help you communicate with people by going beyond cultural stereotypes. Kathryn also shared how to build cultural dynamics into negotiations and key entry mistakes businesses make when they expand into Asia. What you will learn in this episode:
Resources:
| |||
| 16 Sep 2024 | 099 - Talk So People Lean In, Speak Boldly And Confidently- Become A Global Leader | 00:19:22 | |
How do you talk so people lean in? Some of this is how you talk- the way you come across when you open your mouth and share your views and ideas. The way you structure your thoughts so you speak articulately and persuasively. How confident you sound about what you are saying. This is how you elevate your leadership skills. This is how you influence others. In today’s podcast episode I will share my 5 question framework to structure and share your ideas with the people that matter, so you articulate your views clearly and concisely. We will explore how to engage and connect with the people listening while you’re speaking. We’ll talk about your message- what you choose to say- and your delivery: how you choose to express yourself so you speak boldly and confidently. Let’s help you talk boldly and confidently- become a global leader. Today’s episode is part 2 a 3-part series on the run up to celebrating our #100 podcast about how to become a global leader. Look out for the next other episodes! What you will learn in this episode:
If you want to talk so people lean in, I am hosting a brand new online training experience this September- Get promoted: Become a global leader. Discover the 3 key steps you need to become a global leader in this FREE online training over 3 days. It’s for talented, ambitious global managers who are committed to accelerating their next promotion to become a global leader to fulfil their potential, with no more waiting. Join me 25th, 26th and 27th September, 12-1pm London time each day You will learn the key steps you must activate to step up your leadership communication skills and get to your next promotion:
No more waiting: let’s help you get recognised and become a global leader. Get your free ticket here: https://culturecuppa.com/become-leader/ Resources:
| |||
| 15 Apr 2024 | 083 - Say no assertively: establish your boundaries | 00:15:58 | |
No. A small word. Loaded with meaning, nuance and connotation. Is it easy for you to say ‘No’? I was asked recently at a workshop about how to say ‘no’ assertively and confidently, without sounding aggressive or being perceived negatively, and I know this topic is on the mind of many of you. Today we talk about saying no assertively so you can establish your boundaries. This is for you, if you are the person who usually says yes. Especially when you mean no. What you will learn in this episode:
Resources:
| |||
| 26 Aug 2024 | Summer Season 2024 Ep.5 - Body language and your IMPACT | 00:23:11 | |
Summer season part 5 of 5: Body language and your IMPACT. In this summer series of LinkedIn live video re-runs, enjoy the most popular, most viewed topics to support you to keep growing and learning. I'll be back soon with new episodes! Body language and your IMPACT How often do you notice others’ body language? How aware are you of your own non-verbal communication? When speaking, we tend to plan what we will say, the content, and the actual words we will use. However, if we don’t pay attention to our non-verbal communication, then we are missing key opportunities to engage and connect with people, build our presence and professional impression. In this week’s re-run of this LinkedIn Live, I share my IMPACT model for you to become more aware of the full range of your non-verbal communication, including your body language and how this can enhance your leadership presence and visibility. Resources:
| |||
| 10 Apr 2023 | 030 - We don't have to agree | 00:09:52 | |
What happens when you disagree with others? Sometimes we feel we have to prove that we and our ideas are right and the other person is wrong. You might keep putting forward new arguments to support your idea and to gain support. Like magnets we might end up constantly repelling each other, finding no way through, digging deeper into our ‘them’ and ‘us’ camps. Sound familiar? We don’t always have to agree with each other, and yet we should attempt to see the person in front of us and understand where they are coming from. When we do, then we understand better their views, their drivers and motivations, and it might lead to a way through, even if we still disagree. What you will learn in this episode:
Resources:
| |||
| 04 Dec 2023 | 064 - Career outreach: crafting compelling cold messages | 00:12:05 | |
Career outreach: crafting compelling cold messages. In this third episode of my new podcast mini series about strategies to optimise your communication for job searching, we discuss how to send messages to connect and meet people who can help you with your job hunt. Some of you may feel uncomfortable sending cold and outreach messages to people you don’t know, and feel like you come across as very sales-y. While some of you are happy to send the messages, however the way you write them today does not connect and you will be ignored. So how can you in a brief message connect with the other person, so they want to accept your request and give you their time to help you with your job search? Today I share in this podcast episode the mindset reframe on outreach and cold messages, best practices to writing great messages which have a higher chance of reply and how to avoid the common mistakes I often see. What you will learn in this episode:
Why not explore the previous episodes in this podcast mini series- Strategies for CV and resume success, and First impressions in networking: the power of impactful introductions. Look out for the next episode on Tips for a successful informational interview. Resources:
| |||
| 26 Dec 2023 | 067 - Holiday message & 2023 review, new episodes back on 2nd January | 00:10:24 | |
Thank you. It's a real joy to create and share my podcast episodes here, but it is also important to me that I’m not only speaking into a mic to myself, I am also building conversations and connections with you all over the world, sparking new ideas and behaviours which impact people in places that I don’t even know about. What always amazes me is how global this show is. We have had over 5000 downloads in the last year since launch, hitting the top 10 podcasts in the career charts in the UK, Türkiye, Saudi Arabia, Thailand, Israel, New Zealand, Qatar and Cambodia. I am so pleased that I can help as many people as possible through my episodes. I am also grateful for your support and it means a lot to me personally when you tune in and listen, so thank you so much. I get hugely energised by your feedback, and I love hearing what people value and how the episodes have helped them in their work and career. Recently one listener shared with me, “The topics are highly important for our globally connected world today.” And also another listener valued the show as it’s “Straight to the point, sharing ideas I can go and put into practice just after listening to the podcast.” We will return soon in 2024 with new episodes, and in the meantime why not review the best of 2023. Popular episodes for you to go back to relisten to, or discover for the first time:
Message me your ideas via LinkedIn (https://www.linkedin.com/in/victoria-rennoldson), or via the links below. Thank you, and wishing you a very happy festive season if you’re celebrating, and Happy New Year to you all. Look forward to seeing you next year! Resources:
| |||
| 01 May 2023 | 033 - AI & staying relevant in the workplace | 00:13:53 | |
How can we maintain a uniquely human edge in this period of rapid evolution of ChatGPT and AI? How do we remain relevant and offer a compelling difference in the workplace compared to AI? How do we communicate, connect and create in this new world? I was part of a panel recently, sharing and listening to the latest perspectives on the human difference in AI and what skills are essential for our future careers. In today’s episode I share my own perspective on why communication and cultural intelligence skills will keep us relevant and why. What you will learn in this episode:
Resources:
| |||
| 11 Sep 2023 | 052 - The top 8 myths about English communication | 00:19:29 | |
Are you talented and ambitious, but it doesn’t always come across when you’re working in English? Do you feel frustrated by your professional English communication skills, and wish you sounded more confident? Today I want to talk about the 8 most common myths I commonly hear from the people I work with about their English communication and how it’s holding them back. This could be impacting you too and stopping you from moving forward to your next promotion. So I’m going to bust these myths and share with you how you can reframe them! What you will learn in this episode:
Resources:
| |||
| 25 Mar 2024 | 080 - Victoria Rennoldson in the hotseat: an interview to celebrate 9 years in business | 00:49:20 | |
Today I am truly grateful on my 9th business birthday. I am so lucky that with my business, Culture Cuppa, I get to support and work with 1000s of people and teams all over the world from over 40 countries. Plus I have the joy of connecting with people every day globally through my social, virtual and in person communities and networks, being energised and inspired to collaborate in new ways to share my ideas in podcasts, videos, talks and blogs. So a big thank you to you all who support me and have worked with me on my journey. I am deeply grateful to you all- Culture Cuppa is all about people and I couldn't have done it without you! In celebration of my business birthday, today on the podcast my good friend and previous guest, Febronia Ruocco, turns the tables on me and I am the guest of my own podcast! In this special episode, I answer her questions about my communication and cultural journey, what inspires me and what’s coming next. What you will learn in this episode:
Resources:
| |||
| 17 Oct 2022 | 005 - The CQ Cultural Intelligence positive impact | 00:13:32 | |
In a global world, we need to understand how to work productively together, how we interact effectively in a diverse cultural context, and create positive conversations that mean meetings flow, team spirit and collaboration are high, projects progress and results are delivered, internally and externally. Cultural Intelligence (CQ) is the difference that can deliver these positive outcomes and stop frustrated teams wasting time in meetings that don’t achieve their key goals. What you will learn in this episode:
Resources:
| |||
| 26 Dec 2022 | 015 - How to fast-track your communication in 2023 | 00:14:48 | |
As we are coming to the end of the year, it’s a good time to stop and reflect on your current communication performance. Just like any other performance-related activity, it’s important to check in regularly with what you are doing and how you can improve. The end of the year is a natural time to do this, so you can put together your action plan and get off to a quick start in the New Year. Today we are talking about how to fast-track your communication in 2023. What you will learn in this episode:
Resources:
| |||
| 24 Jul 2023 | 045 - Influence through concise communication | 00:14:32 | |
Influencing through concise communication is a topic which comes up time and time again with my clients. In our coaching conversations, they tell me they want to sound professional, clear, to the point, and like a leader, so people listen and act. However they worry they end up speaking too much, or only think afterwards how they could have said it better, or see others who influence effectively, making it look so easy and natural. So is communicating concisely a natural-born talent which only some people have? I am a great believer that we all have the ability to increase our influence and drive impact through our words. Every person can learn this skill, with intentionality, planning and practice. What you will learn in this episode:
Resources:
| |||
| 11 Nov 2024 | 107 - Strategic Agility in Complexity: Leadership Lessons with True Black | 00:45:20 | |
In this episode, True Black joins me to explore the evolving challenges leaders face in today's complex global workplace. We discuss the importance of strategic agility, balanced with the necessity to zoom in and out of operational and strategic situations. True also deep dives into the essential skills leaders need to thrive now and in the future, including why he believes in the value of inner work, resilience, and positive psychology. Learn how leaders can maintain peak performance by investing in their well-being and connections. True Black is a bilingual (English and Mandarin Chinese) executive coach and facilitator, serving executive clients and teams since 2005. True comes from a corporate management background, leading large teams in the sales, marketing, and operations functions. He is a certified executive coach and a principal at True Development, a leadership development consultancy based in Taipei, Taiwan. His primary focus is on developing leaders and teams, and on organizational development consulting. What you will learn in this episode:
Resources:
| |||
| 20 Feb 2023 | 023 - Networking conversation strategies | 00:15:34 | |
Are you a networking fan? A surprising number of people say they’re not! They find it awkward and don’t know how to build the conversation, balance what we want to talk about, close the conversation and then appropriately follow up. Even if it’s for internal events, I know that some of you find this challenging and find yourself putting on your ‘networking’ persona, rather than connecting authentically and having conversations that genuinely build relationships. What you will learn in this episode:
Resources:
| |||
| 30 Jan 2023 | 020 - Overcoming team cultural & communication challenges | 00:14:50 | |
When working in multilingual and multicultural global teams we can experience situations where a few voices dominate in meetings, while others are quiet. If we do not fully understand the cultural and communication challenges that individuals may experience, it can lead to frustrating, unproductive meetings. As team and project leaders, we need to use our cultural intelligence (CQ) to consider and adapt to include people and hear from everyone, rather than relying only on the familiar and usual ways to run meetings. Today we will explore the specific challenges that can come up, the cultural values which explain why they happen, and the strategies that could support the team to overcome them. What you will learn in this episode:
Resources:
| |||
| 04 Nov 2024 | 106 - Making Work Meaningful: workplace culture & legacy with Prina Shah | 00:31:28 | |
Making work meaningful and how leaders can create a culture that leaves a legacy are the focus topics of my conversation with Prina Shah in today’s podcast, and the themes in her recently published book. She is a strong believer in the importance of being the architect of your career and the significance of leaving a legacy, no matter how big or small. In this episode discover the paradox of achievement versus legacy, redefining the meaning of success and creating meaningful workplace cultures and work in global, virtual teams. Prina Shah is a Global Workplace Optimisation Consultant, Trainer, Coach and Speaker, dedicated to transforming workplace cultures and human behaviour change. As the host of the Ways to Change the Workplace podcast and author of Make Work Meaningful: How To Create a Culture That Leaves a Legacy, Prina partners with CEOs, leaders, and teams to foster constructive change and optimise company culture/s. With a focus on cultural, social, and emotional intelligence, she empowers organisations to build inclusive environments where everyone can thrive. What you will learn in this episode:
Resources:
| |||
| 29 Jan 2024 | 072 - The 4 pillars of global leader communication | 00:14:45 | |
This week we’re talking about the 4 pillars of global leader communication. This is for you if you are a global manager who is ready to get promoted and wants to speak clearly, confidently and with impact. Levelling up your communication skills is important for influencing your senior stakeholders, creating impact with your communication and enhancing your professional reputation and career opportunities. That’s where the 4 pillars of global leader communication can help you. What you will learn in this episode:
Resources:
| |||
| 14 Oct 2024 | 103 - Difficult Conversations Elevating Leadership through Immersive Learning with Gill Brabner | 00:38:44 | |
In this podcast episode Gill Brabner shares insights into her innovative forum theatre workshops using professional actors to tackle difficult workplace conversations such as performance, sickness absence, and even sensitive issues like bullying and harassment. Learn why these immersive experiences are so effective, engaging participants deeply and providing practical learning that can be applied immediately. Plus discover Gill’s ECA model for embedding compassion in team culture plus leadership trends - past and future - which you need to understand to be an effective leader of people. Gill Brabner is a Learning & Development Consultant, who has been designing high-impact immersive learning events using forum theatre for 20 years, focused on enabling managers to tackle difficult conversations effectively. Since 2014 Gill and her team of actors have been creating videos depicting real-life work stories for training programmes, and as stand-alone digital content that clients use to support their management development. What you will learn in this episode:
Resources:
| |||
| 03 Jan 2023 | 016 - 5 big ideas for 2023 in communication & CQ | 00:13:43 | |
Happy New Year! Hope you had a great time over the holiday season, and started the year well. As we kick off this January, we’re focusing on the big ideas for 2023 in communication and cultural intelligence. I will share with you the top 5 big areas to know about for you and your team, including key trends in communication and cultural intelligence. Plus I will give you the key questions to ask yourself, so you can put these trends into action to make sure you’re communicating and connecting at your best to support your performance, business and career objectives this year. What you will learn in this episode:
Resources:
| |||
| 10 Jul 2023 | 043 - Amplify your verbal communication with your voice | 00:14:10 | |
Your voice is a powerful tool which we can use for impact when speaking, whether for presentations, public speaking or talks. We need to know how to use it well and the techniques to use it more effectively, so you can amplify your voice as part of your communication and be heard. In today’s episode, learn how to amplify your verbal communication with these voice techniques. What you will learn in this episode:
Resources:
| |||
| 09 Oct 2023 | 056 - Preparing yourself for interview | 00:17:51 | |
Employers will interview an average of 6 candidates for every job vacancy they advertise and 93% of candidates admit to experiencing job interview anxiety at some point in their career, according to recent research in the UK from StandOut CV. Wherever you are looking for a new role, in this competitive job market many people are currently asking me questions about preparing for interview success with global companies, and that’s why I have created this mini series of 3 episodes focusing on what to do before, during and after the interview to land your ideal next role. In this 1st episode, we focus on what you do before the interview to prepare. What you will learn in this episode:
Resources:
| |||
| 05 Dec 2022 | 012 - How to get around ‘no’ | 00:11:52 | |
I am sure you have experienced challenging communication situations. When somebody seems determined to see the problems with your idea. The answer is leading to a ‘no’ or they’re only seeing the downside. They seem close-minded to the possibilities. Is there any way to get around a ‘no’? I believe we can get around this by building communication bridges that will connect you and to find a solution which works. What you will learn in this episode:
Resources:
| |||
| 17 Mar 2025 | 123 - Emerging Leadership Curiosity & Care with Anni Townend | 00:37:07 | |
Anni Townend is a passionate advocate for collaboration and leadership development. In this episode she shares her insightful perspectives on why ‘emerging’ is such a key word, and how it influences her approach to self-leadership and her work with leaders. We discuss the importance of creating space for open, inclusive dialogue and new ideas to emerge, especially in fast-paced hybrid settings, where the pressure to perform can overshadow deeper reflection. Anni emphasises the value of curiosity, care, and courage in this discussion as foundational elements for creating psychological safety and real collaboration within teams, plus she shares her ‘Collaboration Equation’ with its three core pillars, crucial for enabling effective teamwork and innovation. Anni is a leadership partner, facilitator, author, speaker, and executive coach to senior leaders and their teams. She specialises in helping senior leaders and their teams create a safe environment which brings out the best in each other and others, to have open conversations that they wouldn't otherwise have, that value inclusive dialogue and diversity of thought and feeling as part of working collaboratively to drive great results. What you will learn in this episode:
Resources:
| |||
| 13 May 2024 | 087 - When they don't listen to you | 00:18:23 | |
Why are people not listening to you? What can you do to make sure people listen to you more? This can be frustrating when you have valuable ideas, views and builds to the conversation, and you leave the meeting feeling irritated, limited or even blocked. Moving forward starts with diagnosing why people are not listening to you, and what is holding you back. I share my strategies to make sure you are fully heard, seen and acknowledged for the great value you bring to your team and organisation. What you will learn in this episode:
Resources:
| |||
| 15 Jul 2024 | Summer Season 2024 Ep.1 - Top 6 Public Speaking Mistakes to Avoid | 00:21:40 | |
Summer season part 1 of 5: And now for something a little different…. I have recently been sharing a number of live videos on Linkedin, and as I travel the next few weeks, I am sharing my summer season, 'best of' series. These are the most popular, most viewed topics, and I hope you find them helpful and great ways to keep growing through July. I'll be back soon with new episodes! Top 6 Public Speaking Mistakes to Avoid What are the most common mistakes that people make when public speaking? How do you avoid these and become a better speaker? In this Live I share with you how to identify the mistakes you are most often making and the strategies to overcome them. So you can feel better prepared, and trust yourself to speak up and share your voice when presenting or public speaking. Resources:
| |||
| 12 Dec 2022 | 013 - Roadmap to presentation success | 00:11:33 | |
How do you plan and write a presentation? Open up PowerPoint or google slides, and start writing? The problem is we often spend too much time writing, designing and fiddling with the slides, without planning the messaging, story or the communication flow. In today’s episode you will discover how to plan your next presentation in 15 minutes to make sure it’s clear, persuasive and your audience listens. All you need is some post-it notes and the roadmap I’m about to share with you. What you will learn in this episode:
Resources:
| |||
| 20 Jan 2025 | 115 - Connection January, not Blue Monday | 00:09:58 | |
Let’s embrace the spirit of Connection January, not dwell on Blue Monday. Today is Blue Monday, apparently ‘the most difficult day of the year’, the day in the northern hemisphere when it’s still dark, cold and people tend to feel low. I know this time of year is a challenge for some people, and yet it’s not only about 1 day- we can all have our good days and bad days, on any day of the year. Feeling low can happen to any of us at any time, and that’s important to talk about. So rather than focus on Blue Monday, I want today to start Connection January. Let’s make it the day we talk about possibilities, reach out for conversations, connect with people we’ve been meaning to, and bring us closer together. Connection is one of my core values, and I am so lucky and grateful that I get to connect with my clients all over the world and this includes recently in France, the US, Sweden, Germany and Spain. Plus I am lucky to connect with many of you here, through my networks and communities, virtually and in real life. Today we celebrate connection and explore why we need it in the workplace today more than ever. I share my insights on how to move beyond transactional communication by being intentional with our conversations and how to create space for genuine dialogue, even in fast-paced environments. Connection is part of our essential human skills, and is not an optional soft skill. What you will learn in this episode:
Resources:
| |||
| 26 Jun 2023 | 041 - Professional communication & culture for the UK | 00:19:23 | |
When you are job searching, you want to communicate professionally and confidently in your interviews, and also when you start your new role. You want to know the key cultural dynamics so you can make a great impression and connect well with recruiters, managers and your new team when you start. These were the themes of a recent workshop I did for Roehampton University for their postgrad students. Although this was targeted at students in their early stages of career, I felt these themes were relevant for anybody job searching or establishing a new direction to their career in the UK today, and wanted to share topline insights here for everyone to benefit from! In today’s episode, we explore professional communication and culture for the UK. What you will learn in this episode:
Resources:
| |||
| 22 May 2023 | 036 - Inclusive communication for World Cultural Diversity Day | 00:18:08 | |
World Cultural Diversity Day promotes dialogue and development and is on 21st May in 2023. I am grateful in my business that I get to work with a huge diversity of nationalities and cultures, from a range of almost 40 countries to date and my goal is to work with people from at least 100 countries! I am incredibly curious, which is why I love what I do. I help my clients to develop their communication and cultural skills, and yet I often learn as much about different cultures through our coaching and training together, which opens my world further. That’s why I want to talk about cultural diversity in today’s episode and share with you the key points from my masterclass I created for the STEMAZING Women Membership group, which encourages and supports women in STEAM careers to fulfil their potential. We all know, communication is key in building connected teams in every industry, so how do we communicate effectively in diverse teams with people from different backgrounds and cultures? Here I share the strategies to bring the best out of everyone at work through the simple things we say and do. What you will learn in this episode:
Resources:
| |||
| 11 Mar 2024 | 078- Creating connection in your global team | 00:17:29 | |
Are you regularly making time and space for connection in your global team? How well are you and your people connecting with each other today? Building connection through your communication is a real superpower, and can help you create trust, engagement and better relationships with your people, wherever they are based around the world. Although connection technically is easier than ever, true human connection can be more challenging with hybrid and remote working. In today’s episode I share how to connect well in your multicultural team. What you will learn in this episode:
Resources:
| |||
| 27 Feb 2023 | 024 - The new rules of meetings | 00:16:40 | |
According to the Harvard Business Review research, a vast majority, 92% of employees consider meetings costly and unproductive. Although the pandemic years have led to shorter meetings, the same research says that the number of meetings overall have increased +13.5%, leading to even more ‘Zoom fatigue’ and technostress. In 2023, it’s not just business as usual, and meetings have fundamentally changed forever- whether in person, fully virtual or in hybrid mode. This is the perfect time to shake things up and do things differently in your meetings so you as a team are productive and achieve better outcomes. Remember less is more. 6 people in a 1-hour meeting = 6 committed people hours! Don’t just put up with disengaging meetings, that don’t add value and suck you and your team’s time and energy. Here are my new rules of meetings. What you will learn in this episode:
Resources:
| |||
| 27 May 2024 | 089 - Introvert & highly sensitive leaders: authentic communication with Steven Parker | 00:41:38 | |
Steven Parker has worked and lived in Asia for 35 years in 6 different countries. He is a multi-talented CEO, Business Coach, Presenter, Musician and Podcaster with a passion for Leadership Education, Communication, Business, and Community Building. Steven joined me from Taiwan to have this deeply fascinating conversation about leadership, sharing his thoughts on how introvert and highly sensitive leaders can be great leaders, how to create diverse teams that appreciate each other’s strengths, and how to navigate leadership challenges such as hybrid and flexible working. Steven has dedicated the last two years to his three lives- his Whisky tasting business, Leadership, and Music, spending his time equally between all three. What you will learn in this episode:
Resources:
| |||
| 13 Jan 2025 | 114 - Power dynamics & human-centered communication with Claire Pedrick | 00:43:39 | |
What do real, human conversations look and sound like in the workplace today? Claire Pedrick joined me for this fascinating discussion where we explored the nuances and signals of professional communication that make or break human connection. Uncover the power dynamics that shape our interactions and why status is the default in professional introductions, even in some less hierarchical cultures. Plus we explore why being human in your workplace interactions is key to creating more inclusive and authentic connections. From the art of improvisation (an acting technique) to the significance of non-verbal cues, this conversation is a deep discussion about the essence of human communication to enhance engagement and connection in your professional conversations. What you will learn in this episode:
Resources:
| |||
| 02 Sep 2024 | Summer Season 2024 - Recommit & take action: your leadership communication review | 00:22:32 | |
September kick off: Recommit and take action Happy September! As we shift gears here in the northern hemisphere with return to school and work for many of us, this is the perfect time to recommit to your career, leadership and progression goals and make the rest of 2024 count. That’s why I decided to reshare with you a LinkedIn Live I created a couple of months ago, which I believe is a great way for you to kick-start your motivation, take stock and get moving with actions which will still have impact for you this year. Recommit & take action: your leadership communication review In this live, I will help you to understand how to measure your progress, capture your wins and get back on track. Plus how to create an action plan and success habits that help you stick to it for the rest of this year. Accelerate your leadership communication goals for the rest of 2024 so you become more visible, have greater impact and build your personal brand to support your career ambitions. Resources:
| |||
| 22 Apr 2024 | 084 - Guest interview: Walk and Talk- a catalyst for conversation and connection with Lisa Partridge | 00:40:33 | |
Lisa is a highly experienced communication skills coach, who hosts a Walk and Talk group in Singapore which has blossomed into a thriving weekly morning Walk & Talk community, boasting over 100 "Walkers & Talkers". This group offers a refreshing departure from traditional indoor networking events and fosters meaningful connections in nature. We had a fascinating discussion about why connection and conversation are so challenging today, how Lisa is using walk & talk to go beyond the small talk and coffee to act as a catalyst for conversation and deeper connection, plus how to be intentional to create space for connection in team meetings. Lisa has been based in Singapore since 2009 and was a training consultant at the British Council Professional Development Centre for 11 years before starting SIXCOMMS. The Six Cs in SIXCOMMS represent Lisa's core belief in the six essential elements of becoming a proficient communicator: Connection, Curiosity, Compassion, Clarity, Customization, and Consistency. These principles underpin her approach to helping professionals unlock their full communication potential. She hosts The SIXCOMMS Podcast to explore these Six Cs in more depth with her global guests. What you will learn in this episode:
Resources:
| |||
| 27 Mar 2023 | 028 - The worst business jargon and what to replace it with | 00:16:39 | |
Are you aware of the amount of business jargon and buzzwords that you and your team use? Are they helpful to your communication? Do they add value to what you are saying? Jargon in theory is a shortcut, a way to explain what you mean, often using a metaphor or image, to help illustrate the point. But the question is why did we start using them and do they make us sound more professional in our communication? My view is that jargon can be confusing, exclude team members, especially in multicultural and multilingual teams, and does not add clarity to our communication. So what should we use as an alternative? What you will learn in this episode:
Resources:
| |||
| 16 Oct 2023 | 057 - Make a great impression at the interview | 00:20:36 | |
33% of hiring managers claim to know whether or not they would hire a candidate within 30 seconds of meeting them, and 4 in 10 employers would reject a candidate if they showed no enthusiasm, according to research in the UK from StandOut CV. Wherever you are looking for a new role, in this competitive job market many people are currently asking me questions about preparing for interview success with global companies, and that’s why I have created this mini series of 3 episodes focusing on what to do before, during and after the interview to land your ideal next role. In this 2nd episode of the series, we focus on key points to make a great first impression from the first moments, and adapt your verbal and non-verbal communication to be professional and impactful in interviews. What you will learn in this episode:
Resources:
| |||
| 12 Feb 2024 | 074 - Global Agility Cultural EQ & resilience with Michelle Bradley | 00:35:44 | |
Michelle Bradley, our guest on the podcast this week, is a bridge-builder, coach, and trainer based in Taipei, Taiwan, who grew up in the multicultural environments of NYC, London, and Cape Town. She is bilingual in English and Mandarin Chinese and is passionate about all aspects of cultural intelligence. As a certified PCC-level coach, Intercultural Trainer, and experienced East-West consultant, she partners with individuals and organizations to create a tailored program for effectively communicating across cultural and linguistic lines for greater global agility. She is the founder of Elephant Communications (雙象溝通), and has over 15 years of experience working with individuals and groups from all walks of life as a corporate trainer, intercultural consultant, coach, and yoga therapist. In this fascinating episode Michelle joined me from Taiwan and we chatted about what it means to develop global agility with cultural EQ, how East-West cultural dynamics have evolved, as well as her key tips for you to change your cultural perceptions and develop your own resilience when working in multicultural environments. What you will learn in this episode:
Resources:
| |||
| 09 Sep 2024 | 098 - Share your unique value to get more visible- become a global leader | 00:19:02 | |
Who are you and do you know your unique value? Do other people know it too? Understanding the value you bring and how you share it, is a critical part of building your personal brand and enhancing your professional reputation. In this episode, we explore how you understand your value today, and what that looks like tomorrow. Plus how to get visible in 3 key spheres: in the room at your meetings, internally within your organisation and externally in your wider professional circle. Let’s help you to get visible and become a global leader. Today’s episode is start of a 3-part series on the run up to celebrating our #100 podcast about how to become a global leader. Look out for the next 2 episodes! What you will learn in this episode:
I am hosting a brand new online training experience this September- Get promoted: Become a global leader. Discover the 3 key steps you need to become a global leader in this FREE online training over 3 days. It’s for talented, ambitious global managers who are committed to accelerating their next promotion to become a global leader to fulfill their potential, with no more waiting. Join me 25th, 26th and 27th September, 12-1pm London time each day You will learn the key steps you must activate to step up your leadership communication skills and get to your next promotion:
No more waiting: let’s help you get recognised and become a global leader. Get your free ticket here: https://culturecuppa.com/become-leader/ Resources:
| |||
| 28 Nov 2022 | 011 - Clear, simple communication | 00:13:50 | |
When you’re planning a presentation or leading a key meeting, you want your message to come across clear and simply, so that people listen and know what to do next. In this action episode, get yourself a piece of paper, listen in and do the exercises as I talk. I will show you how to plan simple, clear communication in less than 5 minutes. What you will learn in this episode:
Resources:
| |||
| 05 May 2025 | 127 - Dare to lead with Licca Li | 00:40:10 | |
Embracing possibilities with purpose, passion and ‘heartset’. Licca Li, Global Head of Growth and Marketing for Retail Services at IKEA, is a visionary leader who lives and leads with passion and purpose. She believes vision is not something to achieve, but it is the driver that lets you dare to continue. In this latest interview in my business leaders series, I am thrilled to share this conversation with Licca, who shares her insightful reflections on what it means to be a leader now in our rapidly evolving complex world, including how cultural communication and intelligence can work in reality in global teams. Licca emphasises the significance of being a connector, a communicator, and an imaginator in global leadership roles. As we discuss today's volatile world, Licca shares her thoughts on the need for leaders to cultivate inner clarity and emotional intelligence so they can achieve the balance between action and vision, delivering what’s needed short term vs looking at an agenda for real change. What you will learn in this episode:
Resources:
| |||
| 25 Sep 2023 | 054 - What I’ve learnt about communication from launching a podcast | 00:19:53 | |
I am excited to share that today’s show marks the 1st birthday of my podcast, which launched in September 2022. This podcast is part of my vision to help 100,000 leaders and teams around the world to speak up confidently, and support teams to connect and grow globally in 100 countries. In today’s episode I share my own communication learnings from launching a podcast and along the journey of the last year, which are equally relevant for you whether you are leading meetings, regularly presenting or public speaking, or building your communication confidence. What you will learn in this episode:
Resources:
| |||
| 01 Apr 2024 | 081 - Guest interview: Listening & everyday DE&I actions in global teams with Victoria Dale | 00:31:06 | |
Victoria Dale, Founder of Inclusion 365, is on a mission to support employers and busy HR Leaders to move from reactive to proactive when it comes to driving their Diversity, Equity and Inclusion (DE&I) agenda forward. Her approach is about taking those small steps to build inclusion into everyday conversations, decisions, actions and behaviours. We had a valuable discussion about what it means to create space to listen to better understand your team’s wider life context, what impacts an employee’s ability to speak up and share, and how DE&I can be brought into everyday actions. Over the past 20 years, Victoria has supported different industries from large global companies to small businesses to transform their workplace cultures through leveraging the power of diversity data to drive forward their DE&I strategies, attract more diverse talent and remain relevant in a rapidly changing world. What you will learn in this episode:
Resources:
| |||
| 03 Mar 2025 | 121 - Embracing your Leadership Journey with Aurélie Marais | 00:37:32 | |
In celebration of International Women’s Day, I am excited to welcome a series of women senior leaders onto the podcast, starting with Aurélie Marais, Head of Strategy & Transformation for Sizewell C, nuclear energy company. Aurélie shares her very personal journey towards becoming a leader, sharing her own definition of leadership mindset and action. We explore the importance of mentorship on that journey, and the continuous development of communication and cultural skills as essential components of effective leadership in a diverse, global organisation. In our conversation, she highlighted the necessity for leaders to engage their teams through high-quality conversations and to be aware of their own biases and worldviews. Together, we reflected on the evolving nature of leadership and the skills required to thrive in a rapidly changing environment. Currently serving as the Head of Strategy and Transformation for the Civil Works Alliance delivering the Sizewell C nuclear plant project, Aurélie Marais has over 20 years of experience in turning strategy into action and results in media, energies & services and construction sectors. She fosters innovation and helps organisations and people adapt their ways of working as well as enhancing performance in complex, multicultural, and rapidly evolving environments. What you will learn in this episode:
Resources:
| |||
| 27 Nov 2023 | 063 - First impressions in networking: the power of impactful introductions | 00:12:49 | |
First impressions in networking: the power of impactful introductions. In this second episode of my new podcast mini series about strategies to optimise your communication for job searching, we are talking about how to answer that deceptively simple question, ‘What do you do?’. We start with exploring how you want to show up at networking events to maximise connections that can help your job search. I will then share the usual way people introduce themselves and why it doesn’t work to open the conversation. Finally I will give you my framework to help you introduce yourself in a way which is impactful, memorable and helps you get closer to your ideal job. What you will learn in this episode:
Why not explore the previous episode in this podcast mini series: Strategies for CV and resume success. Look out for the next episodes on how to craft compelling outreach and cold messages, and tips for a successful informational interview. Resources:
| |||
| 17 Jul 2023 | 044 - How to engage your senior stakeholders | 00:15:45 | |
As you progress your career, the way you engage senior stakeholders will not only be critical to delivering your objectives, projects and business results, but also impacts your personal reputation and opportunities to be promoted. However, I know from my coaching clients that issues can come up all too often, when you need to align stakeholders with different views or priorities, and in some situations this can lead to a lack of support, delaying or stopping projects, and even conflict. Stakeholder management starts with building trust through your intentional communication. What you will learn in this episode:
Resources:
| |||
| 07 Aug 2023 | 047 - Summer season - The Future of Work- working cross culturally | 00:18:23 | |
Next in the summer re-release season- week 2 of the top 4 podcast episode topics from the last year. This week we are going back to ‘The Future of Work- working cross culturally’, a topic from June which many of you had views on. In this episode, I explored the critical skills for working cross culturally in the future of work, navigating a culturally diverse world with AI, and how to develop your human skills and cultural values to give us an inclusive language to explore differences. Enjoy listening and learning! https://culturecuppa.com/podcasts/the-future-of-work/ Remember, these re-releases give you time to listen back on episodes and get greater learning, or catch up on episodes you missed the first time round. This is just for 4 weeks, releasing every Monday as usual, while I take a break, and then we will go back to sharing new podcast episodes and topics from September. As we are doing something new, why not choose to learn about these topics in a different way? If you usually listen on your favourite podcast platform, then why not mix it up and watch the video version on my YouTube channel- I create video versions of all my podcast episodes! https://www.youtube.com/@culture-cuppa Or vice versa- if you usually watch my videos on my YouTube channel, then why not listen on your favourite podcast platform- Apple, Spotify or Google? https://culturecuppa.com/podcast/ And have you discovered my website for even more free insights, resources and topics to learn from? As well as the podcast and my videos, you can discover my blog, free training and the opportunity to sign up to receive my emails with all the latest resources and events. You can check that all out at: https://culturecuppa.com/ What you will learn in this episode:
Resources:
| |||
| 29 Apr 2024 | 085 - Top speaking tips from media trainer, TV journalist & actor, Helen Percival | 00:37:38 | |
Helen Percival is a RADA trained actor with over a decade of experience as a broadcast journalist. She has worked for The Guardian, Reuters, Agence France-Presse, Bloomberg and as a news anchor for France 24. As a professional actor, she has worked in theatre, film and TV and understands the importance of harnessing the body, breath and voice to deliver messages with authenticity and power. Coupling her experience in journalism and acting, she carries out C-Suite level media training in London and Paris. Helen and I had a great conversation about how to be a powerful communicator with the way you engage your body, breath and voice. She shared her insights into why and how to warm up ahead of a public speaking engagement, and build awareness of how to manage your body, breath and voice while presenting, including any nerves. What you will learn in this episode:
Resources:
| |||
| 23 Oct 2023 | 058 - Closing the interview impactfully | 00:17:57 | |
First impressions are critical in interviews, and so are last impressions at the end of the interview. How are you closing your interviews impactfully? In this competitive global job market, many people are currently asking me questions about preparing for interview success with global companies, and that’s why I have created this mini series of 3 episodes focusing on what to do before, during and after the interview to land your ideal next role. In this 3rd and final episode of the series, we focus on how to handle challenging questions, key ways to close the interview and how to follow up appropriately to enhance your chances. What you will learn in this episode:
Resources:
| |||
| 19 Aug 2024 | Summer Season 2024 Ep.4 - Strategies to deal with Passive Aggressive Behaviour | 00:22:24 | |
Summer season part 4 of 5: enjoy the most popular, most viewed topics from my LinkedIn live videos, including this topic which resonated with many of you- Strategies to deal with Passive Aggressive Behaviour. This summer season, 'best of' series, are a great way to keep growing and learning. I'll be back soon with new episodes! Strategies to deal with Passive Aggressive Behaviour Have you experienced passive aggressive behaviour from somebody in the past? Maybe they don't acknowledge your contribution or ideas, won’t reply to your emails or support you in meetings. They may even not turn up to your meetings or appear to take credit for your work. However, when you ask, "Is everything OK?", they smile and reply, "Fine!" It's like you can't seem to have a genuine conversation. Has this happened to you? In this live I am going to share the strategies to deal with passive aggressive behaviour to stop the frustrations and blocks. So you can create more positive interactions and start moving forward. Resources:
| |||
| 26 May 2025 | 130 - Assertive, not Aggressive: the Balancing Act | 00:21:21 | |
Assertive, not Aggressive: the Balancing Act In this episode we jump into the crucial distinction between assertiveness and aggression in the workplace. As communication is integral to achieving your goals, understanding this spectrum is vital for effective leadership. Join me as I unpack the key factors that influence how we communicate assertively, including cultural dynamics, gender perceptions, and the nuances of verbal versus written communication. We explore how to navigate these complexities while maintaining your confidence and clarity in any interaction. I share 5 key strategies to ensure you express yourself assertively without crossing the line into aggression. To support your journey, I am offering a free resource: the Global Leader Impact training programme, designed to help you further develop your leadership skills. You can access this valuable training at the link below. What you will learn in this episode:
Resources:
| |||
| 06 Jan 2025 | 113 - Dream big, commit & act Your best start to 2025 | 00:13:52 | |
Start your 2025 with clarity and confidence. As we gear up for this year, this episode is all about crafting your action plan for a successful start to 2025. If you missed our previous episode on reviewing and wrapping up 2024, be sure to check it out for a comprehensive approach to your career growth and kick start this January. In this follow up today, I guide you through the process of creating a concrete plan for your career next steps. Discover the power of dreaming big and envisioning your career, and learn how to translate those dreams into actionable goals for 2025 with steps to achieve them this year. What you will learn in this episode:
Plus don’t miss the invitation I make at the end of the episode to apply for a complimentary 1:1 strategy call. This is a unique opportunity to receive personalised feedback on your action plan and ensure you have all the tools needed for a successful 2025. To apply, message me with the word "Application." Resources:
| |||
| 20 Nov 2023 | 062 - Strategies for CV and Resume Success | 00:18:30 | |
Make your CV/ resume stand out. Following on from our recent podcast mini series on interview success, I have received questions about other aspects of job searching and applications. So in this new mini series I am going to be sharing more strategies on optimising your communication for other job related themes, including strategies for CV/ resume success, how to introduce yourself impactfully at networking, send outreach and cold messages that get replies, and tips for a successful informational interview. In this first episode in the mini series, we are focusing on your CV/ resume, including how this enhances your personal brand, the key areas to the key areas to optimise and refine, what to consider in the layout and format, and answering questions about the professional approach to CV/ resume writing in the UK and US. What you will learn in this episode:
Resources:
| |||
| 17 Apr 2023 | 031 - Is it appropriate to interrupt? | 00:19:29 | |
How do you feel about being interrupted when you’re speaking? When do you feel it is appropriate to interrupt others? Apparently we only wait 17 seconds on average in a conversation before interrupting. And yet you may feel frustrated, when you are interrupted yourself. In this episode we explore if it is appropriate to interrupt others, and strategies to manage being interrupted when we are speaking in meetings. What you will learn in this episode:
Resources:
| |||
| 24 Jun 2024 | 093 - Conflict: archetypes, triggers & your team with Nicole Posner | 00:38:15 | |
Nicole Posner is an award-winning Conflict Consultant and has been guiding businesses to navigate difficulties for over 7 years. Through her psychology studies and career as a Workplace Mediator, she witnessed the impact, destruction and financial cost of conflict on the organisation, the emotional cost to those working in it, plus discovered what triggers and fuels conflict in people and businesses. Later Nicole trained as an Executive Conflict Coach, and now amalgamates her skills as a Consultant to steer her clients through any cracks in their relationships to keep conflict at bay, allowing them to grow and scale their business for success. Nicole brought some fascinating insights to this episode about the impact of our communication to build relationships, get the best out of teams, minimise misunderstandings and have difficult conversations. We spoke about the benefits of conflict to your team, how to prepare yourself for conflict conversations and her 4 conflict archetypes. What you will learn in this episode:
Resources:
| |||
| 24 Oct 2022 | 006 - Do I have to be an extrovert to present confidently | 00:12:38 | |
I often get asked this question by my clients: Do I have to be an extrovert to present confidently? They observe that confident presenters are the extroverts, they share their views, sound persuasive, make it look easy and can handle any question or issue, no matter what comes up. So do you have to be an extrovert to be a good presenter? I believe anybody can be a confident presenter, introvert or extrovert, and here is why. What you will learn in this episode:
Resources:
| |||
| 10 Oct 2022 | 004 - Global Team Communication That Works | 00:17:31 | |
When you’re leading a global team, making communication work well in your meetings isn’t always easy. And if you are working in the global team, you may not feel you are able to speak up and contribute in the way you want. Some team members remain quiet, others dominate, and it can be hard to make sure everybody is heard and has the chance to share their views, which can lead to frustrations, and in some cases, project delays. So how do you make communication work in global teams? What you will learn in this episode:
Resources:
| |||
| 17 Jun 2024 | 092 - Office Politics: navigate your workplace | 00:18:45 | |
How do you feel about office politics? Frustrated? Manipulated? People playing games? Making power plays? Office politics can be destructive if there is negative intention, however workplace politics is a reality in most organisations- how projects are approved, people move forward and things are done. So what if we reframe it as human connection success factors, a way for you to navigate the workplace to connect with people to support your success? This is a vital skill to steer your career, and build your influence, impact and relationship capital. What you will learn in this episode:
Resources:
| |||
| 21 Nov 2022 | 010 - Your confidence journey | 00:13:21 | |
Where are you on your confidence journey for communicating? Do you recognise your comfort zone when communicating in different contexts and with different groups of people? Learn the action steps to build confidence as you move forward on your own journey. What you will learn in this episode:
Resources:
| |||