WTF! Walk The Floors Podcast- All Things Hospitality Training – Details, episodes & analysis

Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace!

Special Thanks to Brian Proctor for bringing his perspective into the conversation.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Brian Proctor https://www.linkedin.com/in/brianproctor/

Company https://www.leedshospitalitygroup.com/

Podcast https://www.linkedin.com/company/tuesday-s-thanks/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products.

Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural.

Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!

To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.

To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club.

Connect with Guest Speaker

Ema Flores https://www.linkedin.com/in/ema-flores-55a13019/

Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas.

Connect with Guest Speaker

Sandra Wild https://www.linkedin.com/in/sandra-wild-0861519/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, and Tom Price- General Manager at Tahiti All-Suites Resort Las Vegas, Club de Soleil I & II Las Vegas.

Connect with Guest Speaker

Tom Price https://www.linkedin.com/in/thomas-price-411380114/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas.

Connect with Guest Speaker

Andy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas.

Connect with Guest Speaker

https://www.linkedin.com/in/brianna-moore-35658b139/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executive Chef at Park MGM at MGM Resorts International.

Connect with Guest Speaker

Phillip Stephenson https://www.linkedin.com/in/phillip-stephenson-aa180370/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony.

Connect with Guest Speaker

Greg Chase https://www.linkedin.com/in/gregjchase/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.