Explore every episode of the podcast Work For Humans
Dive into the complete episode list for Work For Humans. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.
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Title
Pub. Date
Duration
Designing Work for Humans: Organizational Design with Humans in Mind | Stephanie Gioia and Melanie Kahl
27 Aug 2024
01:29:20
Work for Humans has always been about designing with the employee in mind, but many designers mistakenly focus on objects rather than the actions those objects should create. This leads to falling back on traditional roles and routines when there is actually more choice out there. Inspired by the power of designing for action instead of things, WFH connected with Stephanie Gioia and Melanie Kahl—two design strategists dedicated to human-centered organizational design. Together, they’re creating a pattern language library, offering a resource that encourages more choice and innovation to all designers.
In this episode, Dart, Stephanie, and Melanie discuss: - Human-centered organizational design practice - Pattern language in design - Designing for verbs instead of things - What is designable and what isn’t - 5 key categories of pattern language - Design lessons from education and biological systems - Holding spaces for participatory design - And other topics…
Stephanie Gioia is a partner and lead design strategist at Future Work Design, a firm dedicated to transforming workplaces through innovative design. With over 15 years of experience in consulting and education, she specializes in organizational design and human-centered practices. Stephanie also serves as the Lab Director of EitherOrg and as an Executive MBA instructor at the University of Oregon, where she furthers her commitment to participatory design and systemic change.
Melanie Kahl is an innovation leader and strategist with over 15 years of experience designing programs and spaces that foster human flourishing. She previously launched Meta's first Community-in-Residence program and led projects with global organizations like the Gates Foundation and USAID. Melanie holds a degree from Northwestern University and is an adjunct professor at the School of Visual Arts and the Copenhagen Institute of Interaction Design.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
In-Between Spaces: Where Designers Go Wrong When Creating Workspaces for Humans | Blaine Merker and Alice Katter
20 Aug 2024
01:11:25
Architecture has traditionally centered on buildings, often overlooking the most crucial element—people. Urban designer Blaine Merker sees this as a missed opportunity. As Partner, Director, and Head of Climate Action at the Gehl research consultancy, Blaine aims to shift the industry’s focus. By guiding companies to adopt community-centered design practices, he’s working to transform urban spaces, ensuring that people—not just structures—are at the heart of every project.
In this episode, Dart, Blaine, and Alice discuss: - The origin and mission of Gehl - Shaping behavior through empirical evidence and design - Prioritizing people over buildings in architecture - In-between spaces and why companies should invest in them - The norms created by a space - Designing for serendipity, connection, and collaboration - Integrating ecology into corporate landscapes - And other topics…
Blaine Merker is Partner, Director, and Head of Climate Action at Gehl, an urban design and research consultancy dedicated to enhancing urban environments for everyday people. At Gehl, Blaine leads the company’s private sector work, focusing on helping companies be good urban citizens. During his career, he has managed public and institutional portfolios, taught at the University of California, Berkeley, and led a landscape architectural practice. Prior to Gehl, Blaine was partner and founder of Rebar Art and Design Studio, where he combined art, design, and activism to transform urban spaces.
Alice Katter is a Work Culture & Community Designer and Consultant and founder of Out of Office Network, a pioneering research and design lab and hub.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Beyond Marx: A Modern Vision for Economic Democracy, Labor Contracts, and Employee-Owned Cooperatives | David Ellerman
02 Jul 2024
01:03:50
Despite their revolutionary zeal, followers of Marx have failed to create real economic democracies, frequently ending up with one-party systems that mirror the capitalist structures they sought to overthrow. A compelling alternative exists: a modern vision for economic democracy and employee-owned cooperatives. By examining the historical missteps and unveiling innovative approaches, we discover how true democratic firms can thrive today.
David Ellerman is a distinguished economist, philosopher, and author with a career focused on the crossroads of economics, philosophy, and organizational theory. He has held prominent roles, such as an economic advisor at the World Bank, where he played a key role in shaping development policy and institutional reforms. Before his time at the World Bank, David was a visiting scholar at the University of California, Riverside, and lectured at Boston University.
In this episode, Dart and David discuss: - The historical context of labor contracts and alienation - Differences between alienable and inalienable rights - The link between performance management systems and American slavery - The flawed basis of Marxist and traditional economic theories - Real-world examples of democratic firms and worker cooperatives - The evolution and impact of ESOPs (Employee Stock Ownership Plans) - The psychological cost of layoffs in an organization - The role of economic theories in shaping organizational practices - And other topics…
David Ellerman is a renowned economist, philosopher, and author who has dedicated his career to exploring the intersections of economics, philosophy, and organizational theory. David has held influential positions, including serving as an economic advisor at the World Bank, where he contributed to development policy and institutional reforms. Prior to his tenure at the World Bank, he also served as a visiting scholar at the University of California, Riverside, and as a lecturer at Boston University.
David's books include Helping People Help Themselves and The Democratic Worker-Owned Firm, both of which have been highly regarded in the fields of economics and organizational theory. He has also written extensively for academic journals and popular outlets, contributing to the discourse on economic development, property theory, and worker ownership. David holds his BA in Mathematics from MIT and his PhD in Economics from Boston University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Bias Is Hurting Your Bottom Line, Here's How We Fix It | Anu Gupta
01 Nov 2022
01:14:32
In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.
For the last 50 years or so, companies have spent billions of dollars and billions of hours trying to address the challenges of bias, inequity, diversity, and inclusion. Noticing this, Anu’s curiosity led him down a path to figure out why these companies weren’t making any headway.
What he realized is that the work of addressing bias is one of behavior change — behavior change of individuals, teams, and of organizations.
In this episode, Dart and Anu tackle the question of bias. They discuss what's being lost in our society, economy, and businesses because of bias, the difference between conscious and unconscious bias, the root causes of systemic racism in the U.S., interventions to measurably reduce bias in the workplace, the relationship between bias and belonging, and so much more.
Topics Include: - Why should you care about bias as a leader - Bias in the legal system - Defining transitional justice - Four foundations of mindfulness - Examples of how biases are unique to different societies - The Racial Empathy Gap - Prosocial behavior - PRISM — The Five Tools to Break Bias - Corporate structure models for L3C’s and B Corps - And other topics…
Anu Gupta is a lawyer, educator, scientist, and the Founder of BE MORE with Anu. He founded BE MORE in 2014 after seeing the social and financial harms of bias to individuals, organizations, and communities firsthand. He foresaw the numerous possibilities available when people have access to mindfulness practices and scientific wisdom. He synthesized his skills as an attorney, research scientist, and a meditation teacher to build programs centered on advancing equity and belonging unlike any that existed before.
A peer-reviewed author and the principal investigator behind BE MORE’s research, Anu is a sought-after expert in breaking bias, behavior change, and well-being. He has extensively written and spoken about this work, including on the TED stage, SXSW, the Oprah Conversation, Fast Company, and Newsweek. Prior to founding BE MORE, he worked as an attorney, a research scientist, and a middle school teacher in the United States, Europe, and Asia. Anu is a trained mindfulness and yoga teacher (500-hours) and his meditations can be found on the Insight Timer, Open, and theTen Percent Happier meditation apps. He also serves as a Systems Designer for Penn State Dickinson Law’s Antiracist Development Institute (ADI).
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Service Science and the Impending AI Revolution | Jim Spohrer
25 Oct 2022
01:01:47
Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the second cafe, the employees are bored, the music is bad, and the WIFI is slow.
Most of us would choose the first one. This is because our experience of a product goes far beyond the product itself - it's closely linked to the services that deliver it and how companies and customers co-create the value of that service.
These are a few of the fundamental insights of service science, an approach to service innovation co-created by today’s guest – Jim Spohrer.
In this episode, Dart and Jim discuss how service science can help us deliver a better experience of work. They provide examples of how service science has changed the work landscape as we know it, how service science leads to innovation, how AI will influence our experience of work in the near future, and much more.
Topics Include: - Understanding service science - The future of employee/employer engagements in our changing economy - International Society of Service Innovation Professionals (ISSIP) - The biggest service innovations in history - Ethical concerns of artificial intelligence - Digital twins, and how they’ll affect employees - Servant leadership - And other topics…
Jim Spohrer is the co-creator of service science and open-source, trusted AI. He is a retired IBM executive and is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).
At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI).
With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Neurodiversity, DEI, and the Challenge of Recruiting Diverse Talent | Tim Goldstein
18 Oct 2022
01:12:22
Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and has worked with name brands like Chase Bank, Macy’s, Citizens Bank, and many others.
Tim's career took an interesting twist when he was diagnosed with autism at age 54. He has since gone on to become an advocate for neurodistinct employees – people who deviate from what would be considered neurotypical in the workforce.
Tim has spoken to groups like Microsoft Denver, Cornell University, the Stanford Autism at Work Group, the Society of Industrial and Occupational Psychologists, and many other organizations.
In this episode, Dart and Tim discuss neurodiversity and some of the advantages of ADHD and Autism. They discuss how work can be designed better to meet the needs of neurodistinct people, and the benefits companies stand to gain from doing so. They also discuss communication differences between cultures, how to recruit and retain diverse talent, the design of work experiences, and other topics.
Topics Include: - Recruiting and retaining diverse talent - Entrepreneurship and autism - Faking "normalcy" at work - Improving communication skills - Tips for creating an inclusive work culture - Defining belonging at work - Communication tips for management - And other topics...
Tim Goldstein is a Neurodiverse Communication Specialist who helps organizations overcome the business/technology communication gap. Using his Cloud Neurodiversity™ concept, Tim explains how this communication challenge comes from the way our brains are shaped and wired.
Tim Goldstein is a Certified High-Performance Coach & Certified Master Presenter. He has spoken to groups like Microsoft Denver Dev Day, Cornell University class, Stanford Autism at Work group, Society of Industrial and Occupational Psychologists, multiple international companies, and peer-level presentations to senior executives.
In the tech world, Tim has architected, developed, refactored, and maintained MS SQL OLTP & BI Reporting systems for clients including Chase Bank, Macy's, Citizens Bank, Cigna, Vail Resorts, Physicians Health Partners, HealthGrades, Pearson, Harris Broadcast, Jeffco Schools, Experian, and many others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Design of Everyday Things: Design for a Better World | Donald Norman
11 Oct 2022
00:43:12
Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experience design. He is best known for his book The Design of Everyday Things and is set to release a new book early next year – Design for a Better World.
In his latest book, Don argues that design principles can provide solutions to many of the complex global problems we are currently facing.
In this episode, Dart and Don discuss how business leaders can shift to a more sustainable, and humanity-centered approach to business while maintaining a thriving economy. They discuss the impact design has on human behavior, the incredibly important role designers play in society, why everyday things are often designed poorly, and much more.
Topics Include: - The difference between human-centered design and humanity-centered design - Circular Economies - Designing products and services with ecosystems in mind - How product design can massively influence human behavior - Training designers in sustainably - How better regulation can help reduce negative externalities - Don's experience working for Apple - Work design - And other topics…
Donald Norman is Distinguished Professor Emeritus of Cognitive Science and Psychology and founding director of the Design Lab at the University of California, San Diego. Business Week has named Don as one of the world’s most influential designers of all time. He was an Apple Vice President, has been an advisor and board member for numerous companies, and has three honorary degrees. His numerous books have been translated into over 20 languages.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Designing Work for the 21st Century | Dart Lindsley on The Cutting Edge
06 Oct 2022
00:27:38
In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor Tim Fitzmaurice.
Tim and Dart discuss the genesis of Work for Humans, Dart's background and how it lead him to the management philosophy behind work for humans, the reimagining of work that is currently taking place worldwide, and much more.
Topics Include: - The kind of work Dart does for Google - The complexity of work and how it integrates into our lives - What we've gotten wrong about work - The woes of modern HR - Thinking of employees like customers - Responses to the anti-work movement - Freedom of choice when choosing a job - Using design principles to design work - Dart's forthcoming book - And other topics...
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
How Candidates Are Choosing Jobs, Shift Shock, and the New Rules of Work | Shalya Thurlow
04 Oct 2022
00:40:41
Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of employee autonomy and choice. A recent survey from the Muse found that 80% of active job seekers believe quitting a new job in less than 6 months is acceptable if it doesn’t live up to expectations. In the modern workplace, it is workers who are pushing the envelope, and they are doing it with their feet.
Joining us today is Shayla Thurlow, VP of People and Talent Acquisition at The Muse – a platform with 7 million monthly users that helps people find work that matters to them by matching job seekers with coaches, career advice, and employers. Unlike other sites that focus largely on skills, the Muse is focused on things like values, purpose, and culture.
In this episode, Dart and Shayla discuss the experience of “Shift Shock”, what job seekers are saying is the most important feature they are looking for in their next job, what flexibility in the workplace really means, how HR professionals can approach this new landscape, and much more…
Topics Include: - Defining shift shock, and how to avoid it with new hires - Modernizing HR technology - Questioning the emphasis we've placed on grit - What employees really mean by work-life balance - How candidates are choosing jobs today - Importance of offering learning and growth opportunities - Advice for HR professionals - And other topics...
Shayla Thurlow is the VP of People and Talent Acquisition at The Muse, a company that is serving as the go-to destination for the next-gen workforce to research companies and careers. With nearly two decades of experience in human resources, Shayla is passionate about creating workplace cultures where employees can thrive. Before joining The Muse, Shayla worked in various industries and has held roles in many areas, including talent acquisition, diversity and inclusion, performance management, and leadership training and development.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Employees as Customers in a Multi-Sided Market | Geoffrey Parker
27 Sep 2022
00:49:01
Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.
Dartmouth Professor Geoffrey Parker has spent years researching and writing about platform business strategies that leverage two-sided markets like eBay, Airbnb, and Uber.
Geoffery is the co-developer of the theory of two-sided markets, the co-author of Platform Revolution, and has made significant contributions to the field of network economics and strategy.
In this episode, Dart and Geoffrey talk about employees as outside producers at one end of a multi-sided market, how to optimize choice and non-monetary micro-economies in the workplace, the pros and cons of salary-based work, how to attract employees beyond money and benefits, and much more.
Topics Include: - The history of multi-sided markets - How to attract the kind of work you want within a company - Calculating lifetime value and churn - Improving employee retention - What people really want from work - Building the kind of work people want - Pros and cons of online work vs on-premises - The unintended consequences of viewing employees as inputs to production - And other topics…
Geoffrey Parker is a professor of engineering at the Thayer School of Dartmouth College, where he also serves as director of the Master of Engineering Management Program. Before joining Dartmouth, Geoffrey was a professor of management science at the A. B. Freeman School of Business at Tulane University and served as Director of the Tulane Energy Institute.
Geoffrey is also a visiting scholar and fellow at the MIT Initiative for the Digital Economy where he co-chairs the annual MIT Platform Summit and the annual BU Platform Research Symposium, and he is a fellow at the Luohan Academy and the Stanford Digital Economy Lab. As well as co-authoring the book Platform Revolution, Geoff is the co-developer of the theory of two-sided markets and has made significant contributions to the field of network economics and strategy.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
7 Rules For Gaining Power and Influence Within Your Organization | Jeffrey Pfeffer
20 Sep 2022
00:57:05
What comes to mind when you hear the word power? Whether or not you’re ambivalent about the idea of power, there’s no denying its role in the workplace.
From bureaucracy and hierarchy to performance reviews and incentive plans, power dynamics are on full display in the workplace. So how can we show up powerfully at work and wield influence within our organizations?
Dr. Jeffrey Pfeffer is a professor of organizational behavior at the Stanford University Graduate School of Business. He's the author of many books including The Human Equation, Dying For Paycheck, and most recently The 7 Rules of Power: Surprising–but True–Advice on How to Get Things Done and Advance Your Career.
In this episode, Dart and Jeffrey discuss the thesis of Jeffrey’s recent book The 7 Rules of Power. They discuss the relationship between power and formal titles, how leaders rise to the top, how to gain power and influence, how companies can generate higher profits by putting people first, and much more.
Topics Include: - Why people are ambivalent about power - Defining power, influence, and control - The purpose of power - Dying for a paycheck - The knowing-doing gap - Gaining influence with powerful people - The modern plight of HR departments - And other topics…
Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University, where he has taught since 1979. Before Stanford, Jeffrey taught at the University of California, Berkeley, and the University of Illinois. Jeffrey has been a visiting professor at Harvard Business School, London Business School, Singapore Management University, and IESE in Barcelona. He has given talks in 39 countries and received an honorary doctorate from Tilburg University in The Netherlands.
He currently writes a twice-monthly column for Fortune.com, and in the past has written for Business 2.0, the CEIBS Business Review (China), Capital Magazine (Turkey), and for numerous other blogs in the U.S. He is also the author of several books including the Human Equation, The Knowing-Doing Gap, Dying for a Paycheck, Hard Facts, Managing with Power, and the 7 Rules of Power. Jeffrey currently serves on the board of Berlin Packaging and a nonprofit, Quantum Leap Healthcare
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Creating Organizational Change with Trauma-Informed Management | Shalini Verma
13 Sep 2022
00:58:18
Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.
According to Shalini Verma, a high-energy leader at Google who practices trauma-informed management, it's not about the process or the tools. That’s the easy stuff. In her opinion, the ability to drive individual and organizational change starts with a single thread: self-awareness.
In this episode, Dart and Shalini discuss the fundamentals of trauma research and how it lends itself to management. They discuss practical ways to implement trauma-informed management, how to deal with automatic responses that stem from trauma, why empathy is the key to inclusive product design, trauma as a path of evolutionary development, and much more.
Topics Include: - Defining trauma - How trauma shows up in the workplace - Trauma-informed management - Practical applications of trauma-informed management - How to become more self-aware - How to heal from trauma - The connection between awareness of the body and anxiety - How to make better decisions - Inclusive product design - And other topics...
Shalini Verma is the Global Lead of Technical Program Management at Google, helping to improve all of Googles products through global developer tools and frameworks. Named to Crain Magazine's Tech 50 - Top Technology talent, her career has transitioned from roles in process, to product, to leadership development. She is an MIT and Harvard Business School graduate.
Whether leading non-profit or for-profit organizations, her passion is to inspire leaders to transform themselves and the world. She has spent the last ten years discovering and developing tools through cross-pollination, collaboration, and experimentation across industries, age groups, and methodologies.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Design For Belonging: How to Build Inclusive Workplaces | Susie Wise
06 Sep 2022
00:51:20
When people don’t feel like they belong at work, their performance and well-being suffer. But, when individuals can be their authentic selves, the benefits for both the employee and the workplace are substantial. So what can organizations do to help promote belonging and inclusion in the workplace?
Dr. Susie Wise studies, writes, and teaches how levers of design like roles, events, and spaces can be used to foster feelings of belonging and reduce othering in organizations and beyond.
In this episode, Dart and Susie talk about Susie’s book, Design for Belonging, moments of belonging like code-switching, invitation, diverging, and exiting, and how leaders can design belonging into the workplace.
Topics Include: - Stories of belonging - Contexts of belonging - Othering and alienation - Design as a path to belonging - Design neglect - Levers of belonging - The importance of descent - Impacts and effects of systems - Who designs experiences - And other topics…
Dr. Susie Wise is a designer with experience in education, tech, and the social sector. She coaches leaders in innovation practices, liberatory design, and storytelling for inclusion. She founded and led the d.school's K12 Lab, catalyzing national projects like School Retool and the Shadow a Student Challenge.
She is also a co-creator of Liberatory Design. Susie teaches at the d.school at Stanford University and coaches with the Mira Fellowship. She lives with her family and their dog Hijiki in Oakland, CA, USA. Susie is the author of Designing for Belonging, where Susie explains how to use simple levers of design to set the stage for belonging to emerge.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Confronting Techno-Optimism: Why Technology Struggles to Create Meaningful Social Change | Kentaro Toyama
25 Jun 2024
01:06:03
Kentaro Toyama spent a decade designing technologies to fight global poverty and improve education and health. As co-founder of Microsoft Research India lab, he made a troubling discovery – innovative technologies can’t create change on their own. Realizing that social progress depends more on people than on the technology they use, Kentaro became a self-proclaimed “geek heretic” who now teaches others the importance of putting people over tech.
Kentaro Toyama is W.K. Kellogg Professor of Community Information at the University of Michigan, a fellow of the Dalai Lama Center at MIT, and author of Geek Heresy. Kentaro is also the co-founder of Microsoft Research India, where he helped grow the lab into 60 full-time research staff.
In this episode, Dart and Kentaro discuss: - Why technology needs a human touch to succeed - Kentaro’s leadership at Microsoft Research India - The 10 fallacies of technology - Why the most important areas of focus are unmeasurable - The pitfalls of focusing on the end-goal - How to create societal change - Innovation versus tried-and-true approaches - The law of amplification - 3 elements of intrinsic growth - And other topics…
Kentaro Toyama is W.K. Kellogg Professor of Community Information at the University of Michigan School of Information, a fellow of the Dalai Lama Center for Ethics and Transformative Values at MIT, and author of Geek Heresy: Rescuing Social Change from the Cult of Technology. Before moving to Michigan, Kentaro co-founded Microsoft Research India, where he helped grow the lab into 60 full-time research staff.
Kentaro received his PhD in Computer Science from Yale and his bachelors in mathematics from Harvard University. He went on to establish the Technology for Emerging Markets research group, which investigates how the world’s poorest communities interact with technology and ways to support socioeconomic development. Kentaro is also a former researcher for UC Berkeley and former co-editor-in-chief of the Information Technologies and International Development journal.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Branding and the Design of Work Experience | Alder Yarrow
30 Aug 2022
01:18:26
In order to survive and thrive in today’s competitive marketplace, businesses must be proactive in designing experiences that customers love.
Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands including Twitter, Home Depot, Wal-Mart, Tesla Motors, and more.
In this episode, Dart and Alder discuss experience design and experience modeling. They discuss how employers might think of employees as customers to better meet their needs, the challenges of transforming a brand, experience design versus user experience, and other topics.
Topics Include: - How to understand what customers want - Experience design - Experience modeling - Experience design for the American Cancer Society - In-context studies and why they’re important - The Manager Work Practice Study - Grounded Theory - Jobs-To-Be-Done Theory - The Say-Do Gap - Trauma-Aware Management - And other topics…
Alder Yarrow has spent 25 years creating customer experiences for some of the world’s top brands. He has led mission-critical brand and experience design engagements for brands including Google, Twitter, Home Depot, Wal-Mart, Gymboree, Cisco, HP, Motorola, Fidelity, Anki, Blurb, Starwood, Subaru, and Tesla Motors. Most recently, Alder served as the Chief Experience Officer at Cibo, a brand and customer experience agency (acquired by Projekt202) dedicated to creating winning brands and products by applying design thinking to business.
Beyond his work as an advisor and marketing executive, Alder writes and publishes the blog, vinography.com. In 2013, vinography.com was nominated for a James Beard award. San Francisco Magazine has called Alder “The Wine World’s Brightest Cyberstar” and he is widely accepted as a pioneer of wine blogging.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Tragic State of Work in America | Barry Schwartz
23 Aug 2022
01:32:19
For decades workers have been incentivized to work for a paycheck, but how does the pay-for-performance model impact motivation, productivity, innovation, and work satisfaction?
Professor Barry Schwartz studies how work operates in our culture and argues that monetary incentives are weak drivers of employee productivity. Barry explores the traits that can make work feel meaningful, and studies how companies can flip the script to build workplaces where employees are motivated, innovative, and happy.
In this episode, Dart and Barry talk about why the pay-for-performance model doesn’t work, what people really want from their work, the role of autonomy in the workplace, and Barry's tips for hiring the best talent.
Topics Include: - Barry's book, Why We Work - What HR got wrong about work - What people really want from work - Job to be done theory - The paradox of choice - Autonomy in the modern workplace - The challenges of hiring - Designing work for the future - Academic theories vs real-world applications - And other topics…
Barry Schwartz is the Dorwin Cartwright Professor of Social Theory and Social Action in the psychology department at Swarthmore College, Swarthmore, Pennsylvania, where he has taught for thirty years.
Barry is the author of Why We Work, Practical Wisdom, and The Paradox of Choice. He’s also the author of several leading textbooks on the psychology of learning and memory, including The Battle for Human Nature: Science, Morality, and Modern Life.
His articles have been published in The New York Times, the Chronicle of Higher Education, Parade Magazine, USA TODAY, Slate, Scientific American, Harvard Business Review, The Guardian, and others. Barry has appeared on dozens of radio shows, including Morning Edition, Talk of the Nation, Anderson Cooper 360, and CBS Sunday Morning.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Great Resignation and the Future of Work | Aaron McEwan
23 Aug 2022
00:44:44
The COVID-19 pandemic reshaped society as we know it. In this post-pandemic world, the balance of power has shifted from employer to employee. Workers are demanding respect and expecting a greater quality of life, in many cases refusing a return to the traditional office.
So what happens when companies can no longer rely on culture and on-premise experience to attract and retain employees? And how can companies adapt and thrive in this new environment?
Behavioral scientist, psychologist, and futurist, Aaron McEwan believes that businesses must place people at the center.
Harnessing data and insights that focus on personalizing employees’ experiences, allowing for flexibility and autonomy, and rethinking the purpose of traditional office spaces IS the future of work.
In this episode, Dart and Aaron talk about the Great Resignation, how the pandemic reshaped society, the “Netflix Experience” and personalization, how employers underestimated the workforce and how remote workers proved them wrong, the future of workplaces, and much more.
Topics Include: - What business leaders are most worried about - The commoditization of work - The feasibility of personalized work experiences - What all managers need to know about employees - The challenge of understanding employee desires - The role of managers in the future - How we consistently underestimate the workforce - The anti-work movement - And other topics…
Aaron McEwan is a behavioral scientist, psychologist, and futurist. He was recently named a Top 100 Global HR Influencer and one of 5 HR Leaders to Follow in 2022. As VP, Research & Advisory for Gartner’s HR Practice, Aaron provides strategic advice to the world’s leading companies on the future of work and talent and helps leaders manage their most critical relationships across the c-suite and board.
Alongside his current role, Aaron is a Fellow of the Australian Human Resources Institute, serves on the national committee for the Australian Psychological Society’s Interest Group in Coaching Psychology, and is an Associate of Macquarie University’s Centre for Workforce Futures.
Aaron has lectured at Sydney Business School, University of Wollongong, University of NSW, University of Queensland, Griffith University, and the Australian College of Applied Psychology and was a member of Innovation Nation, a cross-industry initiative sponsored by the Office of the Prime Minister to elevate Australia’s reputation for entrepreneurship and innovation.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Bureaucracy Is Killing Our Organizations | Gary Hamel
23 Aug 2022
01:14:19
Bureaucracy used to make sense. A lot of sense. Information was recorded on paper, it was difficult and expensive to move, and the best way for an organization to make decisions was for managers to consolidate information and send it up a chain of command.
Times have changed, but for the most part, organizations haven’t. The average Fortune 500 company still has eight layers of management passing information from the workforce to the C-Suite.
And it’s absolutely killing our organizations…
Gary Hamel has been described as “the world’s leading expert on business strategy” by Fortune Magazine and is the Harvard Business Review’s most reprinted author of all time.
He believes that nearly every organization is suffering from systemic disabilities stemming from bureaucratic management styles. According to Gary, the solution is nothing short of a revolution in business management principles.
In this episode, Dart and Gary discuss revolutionary management frameworks that business leaders can use to escape the tyranny of bureaucracy and create a thriving workforce.
They discuss why Gary believes that revolutionary management principles will undoubtedly determine the industry leaders of the future, how companies can evolve their management styles in a way that dramatically expands the capabilities of employees, the future of work for employees and employers, and much more.
Topics Include: - The history of bureaucracy as a management model - The shocking statistics of disengaged employees - Top-down versus bottom-up management styles - Humanocracy: Creating Organizations as Amazing as the People Inside Them - Innovations in leadership and management strategies - Roles and responsibilities of future managers - New management principles for the 21st century - How to empower employees - Strategies for reducing risk while pushing innovation - And other topics…
Gary Hamel has been described by Fortune Magazine as “the world’s leading expert on business strategy,” and the Financial Times calls him a “management innovator without peer.” Hamel has been ranked by The Wall Street Journal as the world’s most influential business thinker and is a fellow of the Strategic Management Society and of the World Economic Forum.
Gary Hamel has been on the faculty of the London Business School for more than 30 years and is the director of the Management Lab. Hamel has written 20 articles for the Harvard Business Review and is the most reprinted author in the Review’s history. His most recent bestsellers are Humanocracy and The Future of Management.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Work For Humans With Dart Lindsley
02 Mar 2022
00:03:29
Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leaving managers burned out and workers seeking other opportunities.
But it doesn’t have to be this way...
At Work for Humans, we believe work can be designed differently. When you design work like products people love, your company wins. Working conditions improve, work becomes irresistible, employees passionately buy into their roles every day, and your company takes measurable strides towards your vision.
Join Dart Lindsley and others in the conversation by subscribing to the Work for Humans podcast today.
Here you'll learn how your teams can implement a new, revolutionary framework that aligns the interests of your people with the interests of your company.
You can be the one to kindle this new fire in your organization. You can be the one to lead your teams to a new frontier of health and resilience.
Subscribe to Work For Humans today.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Exploring the Paradoxes of Life and Work With CD Baby Founder Derek Sivers
18 Jun 2024
01:04:08
Work for Humans wants to understand what people want from work – but every perspective is different. One person’s dream job is another person’s nightmare, making it challenging to define fulfilling work. Derek Sivers captures this struggle in his book, How to Live, which presents 27 drastically different yet equally valid life views. Through his work, Derek guides others in shaping their own meaningful and unique lives.
Derek Sivers is an author, entrepreneur, and speaker known for founding CD Baby, the largest seller of independent music of its time. After selling CD Baby for $22 million in 2008 and donating all the money to charity, Derek began writing and sharing his insights on business, creativity, and living a fulfilling life.
In this episode, Dart and Derek discuss: - How our beliefs direct our actions - The 27 ways to live from Derek’s book - Crafting a company’s personality - Using beliefs as a listening tool at work - Derek’s biggest surprise in writing How to Live - Nature vs. nurture - Data models as philosophical experiences - And other topics…
Derek Sivers is an author, entrepreneur, and speaker known for founding CD Baby, once the largest seller of independent music. Derek sold CD Baby for $22M in 2008 and donated all the money to charity, transitioning to writing and sharing insights on business, creativity, and personal development. His books, such as How to Live, offer practical advice and philosophical reflections on living a meaningful life. His latest book, Useful Not True, will be released in 2024.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Paul Zak: What Measuring 50,000 Brains Taught Me About Building Highly Engaged Workplaces
11 Jun 2024
01:06:48
Paul Zak has been on a quest for two decades to understand the neuroscience of human connection, human happiness, and effective teamwork. From the Pentagon to Fortune 500 boardrooms to the rainforest of Papua New Guinea, Paul’s research has now led him to found Immersion Neuroscience, the first company to track and measure real-time immersion in experiences. His latest book, Immersion, uses 50,000 brain measurements to show readers how to create high-impact marketing, entertainment, training, customer experiences, and employee experiences.
Paul J. Zak is an acclaimed professor, speaker, and neuroscientist who is ranked in the top 0.3% of most-cited scientists worldwide. During his career, he started the interdisciplinary fields of neuroeconomics, neuromanagement, and neuromarketing. Paul has written three general audience books, is a 5-time TED speaker with over two million views, and has spoken to audiences across 30 countries, including recent talks at NATO Supreme Headquarters, Google, Facebook, and Harvard University.
In this episode, Dart and Paul discuss: - What it means to be immersed in your work experience - Work as a social-emotional hub - How oxytocin creates trust, empathy, and care at work - 2 things you need to create an extraordinary experience - The research behind effective advertising - Neuromanagement - The connection between autonomy, mastery, and job satisfaction - Scientific reasons why dogs are better than cats - And other topics…
Paul J. Zak is an acclaimed professor, speaker, and neuroscientist who is ranked in the top 0.3% of most-cited scientists with over 180 published papers and more than 19,000 citations to his research. His two decades of research have taken him from the Pentagon to Fortune 500 boardrooms to the rainforest of Papua New Guinea. During his career, he has also started several interdisciplinary fields including neuroeconomics, neuromanagement, and neuromarketing. He has written three general audience books, is a 5-time TED speaker with over two million views, and has spoken to audiences across 30 countries.
Paul is the founder of Immersion Neuroscience, the first company to track and measure immersion in experiences in real time. His latest book, Immersion, identifies the neurologic basis for extraordinary experiences and uses 50,000 brain measurements to show readers how to create high-impact marketing, entertainment, training, customer experiences, and employee experiences.
Paul holds his doctorate in economics from the University of Pennsylvania and completed post-doctoral training in neuroimaging at Harvard University. He has taught at Caltech, Arizona State University, UC Riverside, and USC Law and is a current professor at Claremont Graduate University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Matt Higgins, Revisited: Burn the Boats, How Plan B Holds You and Your Company Back From Achieving Your Potential
04 Jun 2024
01:10:11
Matt Higgins was a struggling teen, working at McDonald’s for $3.75/hr to put food on the table for his ailing mother. When he saw the pay increase offered to college students, he decided to do something unorthodox; he dropped out of high school, got his GED, and enrolled in college. Adults tried to talk him out of it, but Matt knew this was the right choice for him.
This was Matt's first "burn the boats" moment, but it wasn't his last. In fact, Matt believes this burn-the-boats mindset has defined his career, and has led him to places like Shark Tank, Harvard Business School, and beyond. Today, he joins us on Work For Humans to discuss the Burn the Boats philosophy.
Matt is the co-founder and CEO of RSE Ventures, a private equity firm that incubates and invests in enterprises like the International Champions Cup, RESY, and the Drone Racing League. He is the recipient of the Ellis Island Medal of Honor, a current executive fellow at Harvard Business School, and the author of Burn the Boats.
In this episode, Dart and Matt discuss: - How backup plans subvert our potential - Emotional intelligence and intuition in decision-making - Using anxiety to drive us - Assessing opportunity costs - Extracting value from negative situations - Acting early and taking risks for greater results - Elon Musk and Twitter - And other topics…
Matt Higgins is an operator, investor, business builder, and co-founder and CEO of RSE Ventures. Matt Began his career as the youngest press secretary in New York City, later becoming an executive for the New York Jets and the Miami Dolphins. As CEO of RSE Ventures, Matt and co-founder Stephen Ross have helped establish enterprises like the International Champions Cup, RESY, and the Drone Racing League.
Matt received his bachelor’s degree from Queens College and his JD from Fordham University. He was a guest shark on ABC’s Shark Tank and is an executive fellow at Harvard Business School. In 2019, Matt received the Ellis Island Medal of Honor for making it his mission to share his wealth of knowledge with those less fortunate. Matt recently published his first book, Burn the Boats, to continue to inspire others to toss Plan B overboard and go all in on Plan A.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Design Lessons From IDEOU: Using Human-Centered Systems Thinking to Solve Complex Problems | Deirdre Cerminaro
28 May 2024
01:02:08
Work for Humans host Dart Lindsley experienced a distressing moment in the hospital when his father was left in a wheelchair facing a wall while awaiting radiology. This small but significant oversight in the hospital's system pointed to an issue in many major systems – a lack of human-centered care. Recognizing these widespread oversights, design and strategy expert Deirdre Cerminaro seeks to address such problems through human-centered systems thinking. By redesigning systems to prioritize human experiences, Deirdre now teaches others how to problem solve by combining systems and human-centric design.
Deirdre Cerminaro is a creative strategist, IDEO U instructor, and speaker who excels in organizational design, strategy, and human-centered systems thinking. With over 15 years of experience, including her time as an architectural designer and former Executive Director at IDEO, Deirdre is dedicated to using systems design to build a more equitable future. Her notable projects range from launching a venture to close the digital skills gap in Latin America to building a global DE&I framework for a Fortune 10 Company.
In this episode, Dart and Deirdre discuss: - How Deirdre designs her own experience of work - Human-Centered Systems Thinking - Real-world problems combining systems and human-centric design - Deirdre’s experience creating and scaling a K-12 school system internationally - The relationship between mental models and systems - Best practices in systems mapping - How to use the “Zoom In and Zoom Out” design tool - Managing trade-offs between stakeholders - And other topics…
Deirdre holds a B.A. in Cognitive Science and an MBA from Yale University. Beyond her professional achievements, Deirdre spends as much time as possible outdoors. She has cycled across the U.S. twice and also hiked the 211-mile John Muir Trail.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Transformation Economy: Transforming Customer Lives Is the Final Tier of Economic Value | Joe Pine
21 May 2024
00:59:48
Joe Pine has a knack for seeing workplace trends ahead of others. As a co-founder of Strategic Horizons LLP, he has helped organizations innovatively increase economic value for over three decades.
Joe is a pioneer behind the experience economy, and he is now trailblazing the concept of a transformation economy in his latest book. Join us as we discuss the fifth and final economic offering and how it can impact employees and customers alike.
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.
In this episode, Dart and Joe discuss: - Joe’s latest writing project on the transformation economy - Examples of transformative experiences - The economic value of customer transformation - How to recognize different types of transformation - Work as a transformation offering - The correlation between transformation and wealth - How to create transformative experiences for individual aspirations - Joe’s outlook on the experience-design profession - And other topics…
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Joe is a co-founder of Strategic Horizons LLP and a lecturer at Northeastern University. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years. He is now pioneering the idea of a Transformation Economy through the development of his latest book.
Joe is a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy. He previously served as a Visiting Scholar with the MIT Design Lab, a professor at Duke University, a lecturer at Columbia University, and a manager with IBM. Joe has been featured in The Wall Street Journal and Harvard Business Review. His other published works include Infinite Possibility, Authenticity, and Mass Customization.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Shaping Work Futures: Using the Present to Create a More Promising Future of Work | Reanna Browne
14 May 2024
01:08:52
Many people offer predictions about the future of work, but only a handful are trained futurists who know how to influence that future effectively. Reanna Browne stands out by making the future of work her specialty. With a thorough academic background and a decade of experience in strategic foresight, Reanna guides public, private, and start-up companies in navigating change, cultivating resilience, and using the present to shape a more promising future of work.
Reanna Browne is an academically trained futurist, former elite athlete, and the founder of Work Futures, a global consultancy firm specializing in strategic foresight. She is a leader in her field and has earned recognition as one of the “World’s Top Female Futurists” among fellow practitioners.
In this episode, Dart and Reanna discuss: - The field of futures and foresight and the job of a trained futurist - The largest misunderstandings we have about the future - How to use the present to change what lies ahead - What led Reanna to study the future of work - The largest changes we see emerging around work - Steps we can take today to change the future of work - And other topics…
Reanna Browne is an academically trained futurist, former elite athlete, and the founder of Work Futures, a global consultancy firm specializing in strategic foresight. With over a decade of experience in strategic workforce planning, Reanna guides public, private, and start-up organizations in navigating change, cultivating resilience, and using the present to shape a more promising future of work. She has been recognized as one of the “World’s Top Female Futurists” by fellow practitioners.
Presently, Reanna serves on the Future of Work Advisory Panel for the Australian HR Institute, drawing on her extensive academic background. She holds an MA in Strategic Foresight from Swinburne University and a post-graduate qualification from the University of the Sunshine Coast in Australia. She is also a distinguished graduate of the Finland Futures Academy and the Shillington School of Graphic Design.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
HR and Tech: Revolutionizing Employee Experience Through HR-Tech Synergy | Marlene de Koning
07 May 2024
01:02:30
Artificial intelligence technologies are transforming our world, with innovations like LLMs and VR becoming part of everyday life and the workplace. Marlene de Koning, HR tech and experience expert, sees an opportunity to enhance employee well-being by improving how we use these technologies at work, bridging the gap between technology and business strategy.
Marlene de Koning is the author of HR Tech Strategy and the Director at PwC Nederland, where she leads the HR Tech & Digital team. With over a decade of experience in the HR and employee experience industry, she has worked extensively with global clients such as LinkedIn and Microsoft to enhance the world of work.
In this episode, Dart and Marlene discuss: - Technology-driven employee experiences - The misuse of HR technology - How LLMs, AI, and AR are impacting the work experience - Surprising areas where companies are using augmented reality - One vital skill new technologies will demand - Differences between human capital and human capability management - 5 stages of hybrid work - Personalizing work experience through technology - And other topics…
Marlene de Koning is an author, start-up mentor, and the Director at PwC Nederland, where she leads the HR Tech & Digital team. With over a decade of experience in the HR and employee experience industry, she has worked with global clients such as LinkedIn and Microsoft to enhance the world of work. Her latest book, HR Tech Strategy, dissects the formula for aligning technology-driven employee experiences with profitable business results.
Within Microsoft, Marlene worked on the Microsoft Startups team, served as the Director of Solutions Design for Workplace Intelligence and Director of GTM Strategy, and consulted as the Director of Work & Employee Experience. During her time with LinkedIn, she served on Team Lead Solutions, as a Senior Solutions Consultant and Global Project Lead, and New Product and Solutions Consultant for Northern Europe.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Biology, Buddhism and AI: Placing Mindfulness Principles at the Heart of Innovation | Bill Duane
30 Apr 2024
01:03:25
Bill Duane has been navigating complex situations since he was a child, but facing his father’s death as an adult created an experience that he didn’t have an answer for. Trying to come to terms with his situation, Bill realized that what he needed wasn’t more safety – it was more meaning. Through his exploration of diverse disciplines like Buddhism and AI, Bill is now able to help other companies and individuals create more meaningful work through reflection, innovation, and growth.
Bill Duane is the principal at Bill Duane and Associates, a consulting firm focused on innovation that serves notable clients such as Google, Amazon, and The White House.
In this episode, Dart and Bill discuss: - Blending disciplines like Buddhism and AI to foster innovation - Bill’s intellectual and spiritual history - The relationship between technology and humanity - How to change a company’s standard model of thinking - Spaces where limitless growth is ineffective - Optimizing work for the medium and long-term - Utilizing love and care to problem-solve at work - And other topics…
Bill Duane is the principal at Bill Duane and Associates, a consulting firm focused on innovation. With 12 years of experience at Google and a decade in consulting, Bill specializes in navigating change and complexity across industries like tech, healthcare, finance, and media. His clients include Google, Amazon, and The White House, among others.
With studies in neuroscience, Bill integrates AI, team effectiveness, and mindfulness to drive innovative work approaches and collaboration. He shares his expertise through his AI workshops at Stanford’s Hasso Plattner Institute of Design and as the Director of Strategy and Implementation at the Center for the Study of Apparent Selves, where he works on applied AI ethics. Bill also holds a Research Fellowship at Kathmandu University as part of this effort.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
How the Future Works: What We’ve Learned from 4 Years of Remote Work Experiments | Brian Elliott
13 Aug 2024
01:09:03
Remote, hybrid, and from-home work options are here to stay, but there’s more to work flexibility than just location. Leadership advisor and author Brian Elliott has found that most employees want more control over their work, from when they work to how their success is measured; It’s time to redefine and fully embrace flexible work. In his recent book, How the Future Works, Brian provides a blueprint for using flexible work to truly unlock individual potential.
Brian Elliott has over two decades of experience successfully leading teams at companies like Google and Slack. He is a LinkedIn Top Voice, one of Forbes’ “Future of Work 50,” and the Executive Leader of Future Forum, a think tank that focuses on the future of work.
In this episode, Dart and Brian discuss: - Changing leaders’ experiences around distributed work - Defining the purpose behind a company’s work style - Strategies to level the playing field for employees - Measuring outcomes based on teamwork - How to create a culture of connection from any location - Prioritizing schedule flexibility over geographic flexibility - Demographic shifts in remote work - And other topics…
Brian Elliott is an esteemed author, speaker, and leadership advisor, currently serving as the Executive Leader of Future Forum, a think tank that focuses on the future of work. With almost three decades of experience in leadership, he has successfully led teams and built companies both as a startup CEO and as an executive at Google and Slack.
Brian holds degrees from Northwestern University and Harvard Business School. He is the bestselling author of How the Future Works, a LinkedIn Top Voice, and has been recognized as one of Forbes’ “Future of Work 50.” His insights have been featured in publications such as Fortune, Harvard Business Review, and Time.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
SafetyWing: Creating a Global Social Safety Net to Equalize Opportunity and Freedom | Adrian Salazar
23 Apr 2024
00:52:17
Losing your job in the U.S. means more than losing your income. It often means losing access to crucial medications and healthcare. Adrian Salazar, the Head of Culture and Integrity at SafetyWing, advocates for a shift away from fear-driven work decisions. Through his role, he is actively involved in creating a social safety net and the first-ever internet-based country for workers around the globe.
Adrian Salazar is the Head of Culture and Integrity at SafetyWing, a company pioneering the first global safety net and internet-based country.
In this episode, Dart and Adrian discuss: - What it means to be Head of Culture and Integrity - Creating the first country on the internet - Building a social safety net - Overcoming obstacles when creating company culture - Why every company needs a value structure - SafetyWing’s values and how they’re lived out within the company - Why we should doubt the things we learn - The value in taking risks and making mistakes - And other topics…
Adrian Salazar is the Head of Culture and Integrity at SafetyWing, a company pioneering the concept of the first internet-based country to offer equal opportunities worldwide. SafetyWing is working to create a global safety net, offering insurance, healthcare, retirement options, and income protection to nomads, remote workers, and individuals around the world.
Adrian graduated from Tancsics Mihaly Secondary School of Economics in Salgotarjan, Hungary, and also holds a certification in Teaching English as a Foreign Language (TEFL). With a background in user experience, design, and administration, he previously served as Head of Brand at Mealco and Head of Design at both Selva and Kensium Solutions.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Longpath: An Antidote to the Short-Termism Plaguing Our Companies and Culture | Ari Wallach
16 Apr 2024
00:59:49
For hundreds of years, Western culture has emphasized individualism, mirrored by many companies’ focus on quarterly profits. After seeing the limitations of this short-term thinking, futurist Ari Wallach decided to forge a new path through Longpath Labs. By focusing on generational empathy, Longpath’s work connects with past generations while simultaneously creating a legacy for future ones, fostering innovation and sustainable success.
Ari Wallach is a futurist, social systems strategist, author, and founder of Longpath Labs, a leading think tank addressing long-term thinking and systemic issues to create a more sustainable and equitable future.
In this episode, Dart and Ali discuss: - Using history and predictions to create innovation and community - The megatrends that Longpath tracks and why - The pros and cons of long-path thinking versus short-path - Transgenerational empathy - How to create a meta-cultural perspective within a company - What the long-path crowd thinking about the next 1000 years - And other topics…
Ari Wallach is a futurist, social systems strategist, author, and founder of Longpath Labs, a leading think tank addressing long-term thinking and systemic issues to create a more sustainable and equitable future. Ari’s captivating TED Talk on Longpath has captivated audiences with over 2.5 million times and translations into 19 languages. Additionally, he is also the host of “A Brief History of the Future” on PBS and holds a board position at the Bologna Business School in Italy.
Ari earned his BA in Peace and Conflict Studies from UC Berkeley. Before leading Longpath, Ari established and led Synthesis Corp., a strategic innovation consultancy serving clients like CNN, Volkswagen Global, and the US State Department. He is also a former adjunct associate professor at Columbia University, where he lectured on innovation, AI, and the future of governance.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Modern CPO: How I Revolutionized Employee Experience Across 60 Countries and 6000 Employees | Elena Aylott
09 Apr 2024
01:27:41
When Elena Aylott was asked to lead Global Communications and Employee Experience at Oriflame Cosmetics, she was disillusioned with the traditional, administrative focus of HR. Recognizing the opportunity to drive real change, Elena accepted the role and worked to shift Oriflame towards a new approach. By initiating change and focusing on human-centered work, Elena revolutionized the global employee experience across 60+ countries, impacting thousands of employees and emerging as a champion for people-centric workplaces.
Elena Aylott is a seasoned executive in People and Communications, the current Founder & CEO of Aylott Group, and the former VP of Global Communications and Employee Experience at Oriflame Cosmetics.
In this episode, Dart and Elena discuss: - The challenges, successes, and future of people-centered CPOs - Elena’s experience as a human-centered CPO for Oriflame - Addressing policies that create negative employee experiences - Creating individualized workplace experiences on a large scale - The importance of acts of kindness at work - Using language to change work culture - How Elena built an HR team with no HR staff - The relationship between personal branding, leadership, and community building - And other topics…
Elena Aylott is a seasoned executive renowned for her transformative leadership in People and Communications. As the Founder & CEO of Aylott Group, she specializes in Strategic Community Management and Personal Branding for Experts and Leaders. As the former VP of Global Communications and Employee Experience at Oriflame Cosmetics, Elena revolutionized the global employee experience across 60+ countries, 4500 employees, and 2.1 million independent brand partners. Her initiatives shifted HR and Global Communications, fostering belonging and optimizing business efficiency.
Elena is also a Business and Leadership Advisor to Wisory, as well as a Certified Leadership Coach for the EuroAcademy Leadership Institute in Stockholm, Sweden. She is a member of the TEDxStockholm Speakers’ team and is proficient in three languages.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Unpacking Collective Trauma: What Is It, and How Does It Show up in Our Organizations? | Thomas Huebl
02 Apr 2024
00:51:19
Thomas Huebl has firsthand experience with the deep-rooted nature of collective trauma. From engaging with Israeli descendants of Holocaust survivors to coaching executives at international firms, he understands just how deeply ingrained collective trauma is in society. For over 20 years, Thomas has been dedicated to leading dialogues on collective trauma across generations, professions, and cultures. His efforts have touched the lives of thousands, fostering reflection, learning, and healing worldwide.
Thomas Huebl, Ph.D., is a renowned teacher, author, and international facilitator specializing in collective trauma healing and cultural change within systems. With over two decades of experience, he has impacted over 100,000 individuals worldwide through his teachings.
In this episode, Dart and Thomas discuss: - Trauma and its relevance to companies - Key takeaways from the book Attuned - How trauma is transmitted through generations - Post-traumatic learning - Examples of collective trauma - How trauma manifests within a company - Healing trauma and contributing to a collective good - What it feels like to work in a healthy company - And other topics…
Thomas Huebl, Ph.D., is a renowned teacher, author, and international facilitator specializing in collective trauma healing and cultural change within systems. With over 20 years of experience, he has impacted over 100,000 individuals worldwide through his teachings. His authored works, including Attuned, The Power of We, and Healing Collective Trauma, have gained widespread recognition, including being featured in Oprah Daily’s “10 Books to Help with Old, Painful Traumas.”
As an executive coach and trainer, Thomas leads innovative frameworks such as the Collective Trauma Integration Process. His commitment to trauma-informed leadership is reflected in his founding of The Pocket Project NGO and the Academy of Inner Science. Thomas has also served as an advisor and guest faculty for universities and organizations, and he is currently a visiting scholar at the Wyss Institute at Harvard University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The State of Work: Are People Happier at Work Than We’ve Been Led to Believe? | Juliana Horowitz
26 Mar 2024
00:52:16
In a world where headlines often drown out research and analysis, the Pew Research Center stands out through its comprehensive studies and analyses. From demographics to societal issues, Associate Director of Research Juliana Horowitz helps us explore the facts behind American workplace trends.
Dr. Juliana Horowitz is the Associate Director of Research at Pew Research Center. She has over fifteen years of experience in designing and managing both domestic and international survey projects, covering a wide range of social issues from workplace culture to political landscapes.
In this episode, Dart and Juliana discuss: - The mission of the Pew Research Center - Work trends during the COVID pandemic - Selecting research focus areas - How Americans view their jobs - Why Americans quit during the Great Resignation - How the pandemic reshaped work in America - And other topics…
Dr. Juliana Menasce Horowitz serves as the Associate Director of Research at Pew Research Center, a distinguished and nonpartisan research organization known for its rigorous methodology and comprehensive studies. With over fifteen years of experience designing and managing survey projects, Juliana is involved in all stages of the research process, from spearheading major survey initiatives to analyzing poll data. Her research portfolio covers a wide range of social issues including racial attitudes, gender equality, the culture of work, the changing American family, and economic well-being.
Juliana holds a doctorate in political science from the University of Maryland at College Park. Before joining the Pew Research Center, she also contributed to the Center for American Politics and Citizenship at the University of Maryland.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Psychological Design: How Environments Predict Our Psychology, Behavior, and Ability to Thrive | Jan Golembiewski
19 Mar 2024
01:08:17
Every building comes with a set of expectations. Students are quiet in a library, but loud on a playground. Adults are focused in their deckchairs yet chatty on bar stools. Witnessing the limitations of conventional building design, Jan Golembiewski began to leverage design psychology to improve the lives of different groups, from inmates to the elderly. As one of the world’s leading researchers in architectural design psychology, Dr. Golembiewski works to create spaces that prioritize health and overall flourishing.
Dr. Jan Golembiewski is the director and nominated architect of Psychological Design, as well as the co-founder and CEO of Earthbuilt Technology. Dr. Golembiewski is committed to understanding how the built environment impacts human health and well-being, conducting extensive research on the intersection of design and psychology and salutogenic design.
In this episode, Dart and Jan discuss: - A unique design approach called salutogenesis - Designing a workplace where employees can thrive - Salutogenic architecture - Balancing affordances and choices in design - The narrative context embedded in architecture - How money-driven architecture affects livability - The key traits of salutogenic architects - And other topics…
Dr. Jan Golembiewski is one of the world’s leading researchers in architectural design psychology. He is the director and nominated architect of Psychological Design, as well as the co-founder and CEO of Earthbuilt Technology. Dr. Golembiewski is committed to understanding how the built environment impacts human health and well-being, conducting extensive research on the intersection of design and psychology. Through his work on salutogenic design psychology, he creates spaces that encourage not only productivity but individual flourishing.
Dr. Golembiewski received his Ph.D. in architecture from the University of Sydney. He currently serves as an editorial board member for the Prudence Journal of Medicine and Medical Science and The Rangsit Journal of Social Sciences and Humanities. His work has earned him a fellowship in the Centre for Urban Design and Mental Health, and he is the only designer hired by the Schizophrenia Research Institute.
Resources mentioned: “The Art of Transformation: Experience Design for Transformative Experiences | Claus Raasted and Paul Bulencea.” Work for Humans. August 2023. The Battle for the Life and Beauty of the Earth, by Christopher Alexander: https://www.amazon.com/Battle-Life-Beauty-Earth-World-Systems/dp/0199898073
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
In a world where company worth is often measured by profits alone, Yancey Strickler sought to create a company where values mattered more than just money. Throughout his career as an author and co-founder of Kickstarter and Metalabel, Yancey continuously advocates for a new view of success, emphasizing the impact companies can make beyond the financial bottom line.
Yancey Strickler is the co-founder and former CEO of Kickstarter and the co-founder and director of Metalabel. He is also the author of This Could Be Our Future and the mind behind the philosophy of Bentoism, a framework that considers community, the present self, and the future self in decision-making.
In this episode, Dart and Yancey discuss: - Financial maximization culture - Defining a company’s value beyond profits - Kickstarter’s bylaws - The philosophy behind Bentoism - The impact of financial maximization on company evolution - The Metalabel startup - Heterarchy in organizations - Yancey’s biggest lessons learned - And other topics…
Yancey Strickler is a writer, entrepreneur, and the co-founder and former CEO of Kickstarter. He is also the co-founder and director of Metalabel, a new space for releasing, selling, and exhibiting creative work. Yancey is the author of This Could Be Our Future and the visionary behind the philosophy of Bentoism, a framework that considers community, the present self, and the future self in decision-making.
Earlier in his career, Yancey established the record label eMusic Selects and co-founded The Creative Independent, an online resource center for artists across disciplines. He has also made significant contributions as a music critic, writing for publications such as Pitchfork, Spin, and The Village Voice.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Think Different: How Design Led Companies Outperform Competitors, Create Movements, and Change the World | Ekaterina Solomeina
05 Mar 2024
00:55:58
There is a clear divide at work between traditional finance-led companies and innovative, design-focused firms. Creative leaders face unique challenges, from guiding creative teams to addressing ethical dilemmas. As a design expert and creative at heart, Ekaterina Solomeina aims to revolutionize leadership education in this space through the Future London Academy. Here, leaders learn a fresh approach to navigate the complexities of creativity, ethics, and inclusivity in today’s dynamic workplace.
Ekaterina is a creative director, TEDx speaker, and co-founder of Future London Academy, an executive school for entrepreneurs, innovators, designers, and managers. For the past 14 years, Ekaterina has worked with top design companies and clients such as Versace, Microsoft, Walmart, IBM, and Coca-Cola, among others.
In this episode, Dart and Ekaterina discuss: - What creative leaders need to know to lead today’s workplace - Challenges faced by creative leaders: from understanding finance to facing ethics - How to manage creative employees effectively - The Future London Academy’s faculty and disciplines - Measures and metrics for creativity and impact - Embracing neurodiversity as a leader - And other topics…
Ekaterina Solomeina is a creative director, entrepreneur, TEDx speaker, and co-founder of Future London Academy. For the past 14 years, Ekaterina has worked with top design and innovation companies around the world, including Mind Gym, NB Studio, and Michael Wolff. Her clients include Versace, Microsoft, Walmart, IBM, and Coca-Cola, among others.
Combining her design expertise with her passion for education, Ekaterina helped start Future London Academy, an executive school for creatives that bridges behavioral psychology and design to create better user experiences. Ekaterina’s design mastery has made her a regular speaker for institutions across the globe including TedX, London School of Economics, and Brunel University.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Talentism: A Management System to Unlock Human Potential | Jeff Hunter
27 Feb 2024
01:11:26
Today we're joined by Jeff Hunter. Jeff is an award-winning entrepreneur and the Founder of Talentism – a philosophy and organization designed to help business leaders unleash the human potential within their organizations. By shifting their focus to the untapped potential of their employees, companies can unlock innovation and growth, harnessing human talent for lasting success.
Prior to Talentism, Jeff was Head of Recruiting at Bridgewater Associates. Through his leadership roles at Bridgewater, Electronic Arts, and Dolby, Jeff found his purpose in creating and scaling systems to unleash human potential.
In this episode, Dart and Jeff discuss: - Talentism’s visionary management approach - How the current system is limiting potential - Cognitive bias: workplace errors and their roots - CEO accountability in system shortcomings - The benefits of prioritizing talent over capital - The ideal business system - How Jeff’s experience at Bridgewater shaped his career - Hiring for values - And other topics…
Jeff Hunter is an award-winning tech and services entrepreneur, writer, and CEO coach. He is the founder and CEO of Talentism, a company that works with high-growth startups to unleash potential and achieve scale. Prior to Talentism, Jeff was Head of Recruiting at Bridgewater Associates. Through his leadership roles at Bridgewater, EA, and Dolby, Jeff found his purpose in creating and scaling systems to unleash human potential.
Jeff holds a BA in History and Philosophy from Occidental College. He began his career as an early employee at Conner Peripherals, the fastest-growing manufacturing startup in history. He then co-founded DataMain Technologies, where he discovered his passion for enhancing company performance by focusing on company culture and people.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Designing for Emergence: How Complex Systems Emerge From Simple Rules | Sharon Wohl
20 Feb 2024
01:02:35
Work and urban design are continuously evolving, but there’s something to be learned from one of the oldest multi-sided businesses in history – the Grand Bazaar. This intricate market has somehow managed to sustain itself for over 500 years without a single leader at the helm. Dr. Sharon Wohl has spent countless hours analyzing the design of the Grand Bazaar, revealing how such bottom-up hierarchies can produce quality products and processes consistently for hundreds of years.
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University.
In this episode, Dart and Sharon discuss: - The emergence and sustainability of the Grand Bazaar - Complex adaptive systems (CASTs) in decentralized settings - Whether or not we need an overarching governance at work - How simple rules can lead to complex results - An analysis of bottom-up strategies for system design and urbanism - The less visible flows within a business - The way designers can enable thriving systems - And other topics…
Dr. Sharon Wohl is a distinguished scholar specializing in complex adaptive systems within urban design. With a Ph.D. in Spatial Planning and Strategy from Delft Technical University, Sharon has taught at University of Manitoba and held a tenured position at Iowa State University. She is the current Associate Dean for the College of Architecture and Environmental Design at Kent State University. Prior to completing her doctorate, she practiced with the award-winning Canadian Architectural firm, 5468796 Architecture.
Wohl’s research examines how principles of complex adaptive systems can be operationalized within the built environment. Her expertise in complexity has been recognized through a research fellowship with the Institute for Advanced Studies in Amsterdam, invitations for speaking/guest lecture events, and her academic appointment as an FRK Faculty Fellow at ISU. Her research has been published in a variety of journals, including Planning Theory, Progress in Human Geography, and Space and Culture.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
A Bad Deal: What Higher Education Is Costing Our Society | Phillip Brown
06 Aug 2024
01:03:23
Hundreds of thousands of college graduates were promised that more learning meant more earning – but they’re now facing a harsh new reality. AI, outsourcing, and a shifting economy have created an oversupply of educated workers, leading to widespread feelings of betrayal and crushing student debt. Human capital is not delivering on its promise.
Phillip Brown, a distinguished sociologist, author, and professor, is on a mission to redefine human capital in an age of new technology and limited quality jobs. In his latest book, Death to Human Capital, he calls for a new paradigm to rethink how we view labor supply, demand, and returns.
Phillip is a Distinguished Research Professor at Cardiff University. He has authored 17 books and more than 100 publications, critically examining the relationship between education, social mobility, and economic inequality on a global scale.
In this episode, Dart and Phil discuss: - The rise and false promise of human capital theory - The oversupply of graduates and economic betrayal - Outsourcing knowledge work and the impact of AI - Labor scarcity vs. job scarcity - The definition of a quality job - The new paradigm - Rethinking labor supply, demand, and returns - Phil’s specific policy recommendations - And other topics…
Phillip Brown is a British sociologist, author, and Distinguished Research Professor at Cardiff University. With over three decades of experience, his work critically examines the relationship between education, social mobility, and economic inequality on a global scale. His latest book, The Death of Human Capital, argues against the false promise of human capital theory and redefines it in the context of AI, outsourcing, and job quality.
Phillip holds a Ph.D. from Swansea University and is a Fellow of the Academy of Social Sciences. He has authored 17 books and over 100 articles and reports, and has delivered keynote presentations in over 17 countries, including at the World Bank, International Labour Organization, and European Union.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Fix the Environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel
13 Feb 2024
01:11:53
According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, that translates to a staggering loss of $78.4M annually. From excessive meetings to inefficient workplace processes, Christophe Martel is actively investigating the underlying causes of employee dissatisfaction. Armed with data-driven strategies, he's determined to implement lasting solutions.
Christophe Martel is a seasoned business leader with over three decades of experience. He is the co-founder and CEO of FOUNT Global, Inc., a company that assists organizations worldwide to identify and mitigate work friction, fostering improved outcomes for employees and companies alike.
In this episode, Dart and Christophe discuss: - How Christophe’s career led him to co-found FOUNT - The types of work friction and their company impact - The difference between work friction and organizational friction - Who is responsible for the sites of friction - The data-driven model behind FOUNT - Using first-person experiences to solve large-scale business problems - And other topics…
Christophe Martel is the co-founder and CEO of FOUNT Global, Inc., a SaaS company that helps global organizations reduce work friction and improve employee experiences. With over three decades of experience as a business leader, Christophe has spent his career exploring the employee experience across four continents. Through FOUNT, he helps companies identify the root causes of employee dissatisfaction and prioritize solutions within company environments.
Prior to founding FOUNT, Christophe was president and co-founder of TI People, a company dedicated to human-centered design backed by data-driven methodologies. He is also the former chief HR Officer of CEB, a global research and advisory company acquired by Gartner in 2017. Currently, Christophe serves as a Board Member for Executive Networks, where he continues to share his expertise in organizational leadership and development.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Beyond Workism: Rekindling Joy in a Work-Dominated World | Alice Katter
06 Feb 2024
01:06:43
When Alice Katter moved from Europe to the U.S., she was startled by the prevalent 9-to-5 culture dominating her colleagues' lives. Witnessing many Americans trapped in this work-centric routine until retirement, Alice sought an alternative. Exploring the different approaches to work, she set out on a mission to help others discover connection, inspiration, and regenerative practices in the workplace.
Alice Katter is a Work Culture & Community Designer and Consultant and the founder of Out of Office Network, a pioneering research and design lab and hub. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
In this episode, Dart and Alice discuss: - The alternatives to a U.S. work-dominated culture - Alice’s exploration of 6 rhythms of work - How to create a regenerative work and lifestyle - Insights from mushrooms on problem-solving - Tools for human connectedness in remote corporations - Fostering play in the workplace - Defining joy in and outside of work - And other topics…
Alice Katter is a Work Culture & Community Designer and Consultant on a mission to craft a future where creativity, joy, and well-being are at the heart of workplaces and everyday life. With over a decade of expertise in operations, programs, and strategy, Alice has collaborated with renowned organizations such as Dropbox Design, Red Bull, NOBL, and Creative Mornings.
As the founder of Out of Office Network, a pioneering research and design lab and hub, Alice is at the forefront of reimagining the way we work in a modern world. Leveraging her background in psychology, Alice enhanced her skill set through the Executive Program in Social Innovation Design, Design Thinking, and Life-Design at the University of Pennsylvania. Her impact spans across organizations from New York to London.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Talent Marketplaces: Sourcing the Talent You Need From the Team You Already Have | Heather Yurko
30 Jan 2024
00:55:28
It's been several years since the onset of our current pandemic labor market, yet large organizations still face challenges in recruiting and retaining top-tier talent. In response to this challenge, some organizations are leveraging new tools to source the skills they need from the talent they already have.
Heather Yurko is a seasoned talent strategist who has implemented talent marketplaces in two Fortune 50 companies, providing them with platforms to source internal talent to solve business problems as they arise.
In this episode, Heather and Dart discuss the benefits of implementing an internal talent or opportunity marketplace, how these marketplaces improve employee satisfaction and retention, workplace sustainability in a post-pandemic world, and much more.
Topics Include: - Skills-Based Management - Using talent marketplaces to facilitate employee career growth - Hiring for adaptability rather than credentials - The biggest hurdles to implementing a talent marketplace - The reliability of skill assessments in employee hiring - How skills-based hiring can support DEIA initiatives - Specialization versus generalization in the modern workforce - And other topics...
Heather Yurko holds an M.A. in organizational development from Columbia University-Teachers College, and has been building people, processes, and organizations for more than 20 years. She has implemented talent marketplaces for two Fortune 50 companies including Cisco Systems. Heather was the Director of Global Channels Engagement at Facebook before transitioning into her current role as VP of Digital Talent for Mastercard.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Intangibles: Unlocking the Science and Soul of Team Chemistry | Joan Ryan
23 Jan 2024
01:06:26
When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players. Feeling both unwelcome and undeterred, she made a firm decision to stick around and make a name for herself as one of the first female sports columnists in the country.
Using over four decades of experience on the field and in the conference room, Joan is now exploring the concept of team chemistry. Her latest book, Intangibles, shares what team chemistry really is, how to identify it, and how to use it to elevate the performance of any entity, from sports to businesses and beyond.
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. Her work has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine.
In this episode, Dart and Joan discuss: - Whether or not team chemistry exists - How team chemistry elevates performance - The neurophysiology of human connection - The essential archetypes within team chemistry - Connecting over emotions vs. connecting over a shared task - How chemistry and skills affect the likelihood of team success - Using an intangible concept to create tangible results - And other topics…
Joan Ryan is an award-winning journalist, speaker, author, and media consultant with the San Francisco Giants. She pioneered sports journalism as one of the first female sports columnists in the country; her work has earned 13 Associated Press Sports Editors Awards, the Women’s Sports Foundation’s Journalism Aware, and the Edgar A. Poe Award from the White House Correspondents Association, among others.
As an author, Joan has been featured on Oprah, 60 Minutes, the Today Show, People magazine, the New Yorker, the New York Times, and Time Magazine. Her expansive career inspired her latest book, Intangibles: Unlocking the Science and Soul of Team Chemistry, which draws from hundreds of interviews to understand the phenomenon known as team chemistry.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Unraveling of a Wall Street Icon: Ray Dalio and Bridgewater Associates | Rob Copeland
16 Jan 2024
00:47:33
Ray Dalio has long been hailed a hedge-fund titan, but investigative reporter Rob Copeland discovered there was more to the story than meets the eye. In his latest book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend, Copeland unfolds Ray Dalio’s principles as a grand display of pride that fosters a toxic work culture full of things like paranoia and backstabbing. Copeland’s exploration dives into the complexities of Dalio’s leadership and the consequences it brings to the workplace.
Rob is an award-winning investigative reporter for The New York Times. Prior to The Times, he wrote for The Wall Street Journal for nearly a decade, covering front-page stories in New York, San Francisco, and Austin, Texas.
In this episode, Dart and Rob discuss: - Management principles at Bridgewater Associates - The adverse effects of Dalio’s feedback system - Challenges associated with radical transparency in the workplace - The mental models influencing Dalio’s management practices - Dalio’s definition of a strong manager - Whether performative cruelty improves hedge fund success - And other topics…
Rob Copeland is an award-winning investigative reporter for The New York Times and author of the bestselling book, The Fund: Ray Dalio, Bridgewater Associates and the Unraveling of a Wall Street Legend. In this compelling work, Copeland dissects the famous principles of hedge-fund giant Ray Dalio and their adverse effects in the workplace.
Prior to The New York Times, Rob was a reporter for The Wall Street Journal for nearly a decade after graduating from Duke University. His investigative work spanned across Texas and San Francisco, the latter where he covered Silicon Valley with a particular focus on Google. His time at the Journal marked notable achievements, including recognition as an award-winning hedge-fund beat reporter.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Humantelligence: How to Use AI to Scale Culture, Deepen Connections, and Improve Collaboration | Juan Luis Betancourt
09 Jan 2024
00:56:17
Juan Luis Betancourt, a seasoned business executive and human capital management expert, understood the vital role of meaningful connections from early in his career. Recognizing that a lack of authentic connections negatively impacts productivity and retention at organizations globally, Juan founded Humantelligence – a company that leverages analytics and AI to humanize and optimize work across sectors and countries.
Juan is a thought leader, speaker, and business executive in human capital management with 25+ years of experience. At Humantelligence, he has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.
In this episode, Dart and Juan discuss: - Humanizing work through technology - The significance of workplace connections - Adapting leadership to diverse learning styles - Humantelligence’s innovative services and their development - Juan’s global experience in 8 countries - What work culture is and its evolution alongside company growth - Dispelling work culture myths - And other topics…
Juan Betancourt is the CEO of Humantelligence, a company dedicated to leveraging analytics and AI to align organizational culture and strategy. At Humantelligence, Juan has helped clients like Visa, Coca-Cola, and Honda to enhance productivity, boost motivation, and reduce turnover in the workplace.
Prior to Humantelligence, Juan developed his experience in human capital advising as a partner at Korn/Ferry International and Heidrick & Struggles. With a global career spanning 25+ years and encompassing eight different countries, Juan has garnered senior-level experience at prominent organizations such as Siebel Systems (now Oracle), Puma, Reebok, Decathlon, and Proctor & Gamble. During his tenure at Puma, Juan notably played a key role in the company's successful rebranding, contributing to one of the most significant consumer brand turnarounds in the past two decades.
Juan received his M.B.A. from The Wharton School, his M.A. in International Management from the University of Pennsylvania, and his B.A. from Harvard University. He serves as a board member of the Miami Theatre Center and maintains affiliations with the Wharton and Harvard Alumni Associations in South Florida.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Digital Nomadism for Families: Reinventing the Rules for Work, Education, and Community | Rehka Magon
02 Jan 2024
00:54:21
Rehka Magon excelled as a child because of the mindfulness tools, community service, and travel experiences she received from a young age. When she began to form her own family, she realized that conventional schooling and family settings were more likely to hinder a child's growth rather than contribute to it. Rejecting the status quo, she co-founded Boundless Life – an organization that provides turnkey packages for families to move abroad, grow, and learn together.
Rehka Magon is an ed-tech entrepreneur and avid world traveler. She is the founder of themindfulscholar.com and co-founder and Head of Education of Boundless Life.
In this episode, Dart and Rehka discuss: - The digital nomad infrastructure that is competing with corporate jobs - Boundless Life’s turnkey packages for families to move abroad - The profile of a digitally nomadic family - How to choose a location for effective relocation - What it takes to be location-independent from companies - Transformations experienced by families living abroad - Whether or not you can feel at home across locations - And other topics…
Rehka Magon is an ed-tech entrepreneur and avid world traveler. Rehka transitioned from corporate life as a former Senior Auditor at KPMG to become the award-winning founder of www.themindfulscholar.com. After thousands of hours of research into different educational pedagogy, Rehka bridged various frameworks into her own educational structure and action plan, co-founding Boundless Life, an organization that provides turnkey packages for families to move abroad and grow together.
Rehka holds her Bachelor of Accounting and Minor in Human Resources from McGill University, where she co-founded Toonies for Tsunami and raised over $26,000 in two weeks for Thailand relief efforts. She is also the current board member of strategic planning for Family Makeshop, an organization that defends a child’s right to a meaningful education.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Connection Playbook: How to Build Trusting Relationships, and What to Do if Trust Is Lost | Andy Chaleff
26 Dec 2023
00:48:31
As a young child, Andy Chaleff had to become incredibly sensitive to the emotions of others in an attempt to evade the wrath of his disturbed and abusive father. He found solace in the presence of his mother, but when he was 18, she fell victim to a fatal accident at the hands of a drunk driver. He fled the United States, embarking on a decades-long journey that led him through the business world and eventually into a monk-like existence where he ultimately found his life's purpose – helping people who have experienced trauma to transform through the power of self-love.
Andy Chaleff is an award-winning author, advisor, and the Director of Amsterdam’s Welvaren training center. As a mentor to business leaders around the globe, Andy’s life work helps people connect with themselves and others through vulnerability and self-awareness.
In this episode, Dart and Andy discuss: - How to build authentic connections at work - Differentiating between respect and trust - Breaking cycles of distrust in the workplace - When expectations can be blindsiding - Techniques for turning a negative interaction into a constructive one - Finding agency within a system - The importance of intention - And other topics…
Andy Chaleff is an award-winning author, private mentor, and advisor to business leaders around the globe. He also serves as Director of Amsterdam’s Welvaren training center. Some of his past clients include eMindful, InnerExplorer, SOLE, the Cleveland Municipality School District, and the Jacobs School of Music at Indiana University. Andy’s life’s work aims to help people connect with themselves and others through vulnerability and self-awareness. This objective is also reflected in his latest books, The Connections Playbook, The Wounded Healer, and The Last Letter.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It | Jennifer Moss
19 Dec 2023
01:14:24
Tackling workplace burnout requires more than surface-level perks like snack boxes or ping-pong tables. As Gen Z becomes a predominant workforce, the companies that invest in employee well-being will be the ones to attract, retain, and evolve with this upcoming generation. Author and international speaker Jennifer Moss recognizes that understanding the employee perspective is multifaceted. She is on a mission to dispel the myths surrounding burnout, happiness, and productivity at work to foster thriving workplaces for both companies and employees.
Jennifer Moss is an award-winning writer and international speaker on future-focused leadership development. Her past clients include Google, Deloitte, and KraftHeinz, among others. Her work has been featured on BBC, Business Insider, CNBC, Fortune, Forbes, CNN, TIME, and The Wall Street Journal.
In this episode, Dart and Jennifer discuss: - The continuum from happiness to burnout - Burnout as institutional stress - The greatest misconceptions about burnout - Why productivity without happiness is detrimental - Future workforce shifts and their potential economic effects - The disconnect between engagement and well-being at work - Decoding the 6 root causes of burnout - How the idea of happiness has changed throughout history - Developing a muscle of gratitude to face crises - And other topics…
Jennifer Moss is an award-winning writer and international speaker specializing in future-focused leadership development. Her past clients include Google, Deloitte, J.P. Morgan, Citi, Shopify, KraftHeinz, and Oracle, among many other Fortune 500 companies.
Jennifer’s latest book, The Burnout Epidemic, tackles employee burnout and was named one of the 10 Best New Management Books for 2022 by Thinkers50. Her work has been featured on BBC, Business Insider, CNBC, Vox, Fortune, and Forbes. Jennifer is also a regular contributor to Harvard Business Review, CNN, TIME, and The Wall Street Journal.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Design for Social Change: Essential Design Strategies for Lasting Impact | Lesley-Ann Noel
12 Dec 2023
01:07:47
Within social justice, those most impacted by design often find themselves left out of the design process. After witnessing power struggles between the oppressed and their surroundings, design practitioner Lesley-Ann Noel identified the need for co-designing within a system to create the most productive and equitable outcome.
Lesley-Ann Noel is a university professor at North Carolina State University, author of Design Social Change, and a design practitioner specializing in equity, social justice, and marginalized groups in design research. She has a background in industrial design, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University.
In this episode, Dart and Lesley-Ann discuss: - The importance of co-designing with those affected by a system - 3 levels of awareness inherent to an effective design process - Finding power in different aspects of one’s identity - Why designers must recognize their positionality - Using anger and intense emotions as design tools - What materials create social change - The duality of the oppressed and the oppressor - The essential “recipes” to change the world - And other topics…
Lesley-Ann Noel is a university professor at North Carolina State University, an author, and a design practitioner with a focus on equity, social justice, and the experiences of marginalized groups in design research. Her work focuses on the realms of social innovation, education, and public health, as showcased in her latest book, Design Social Change.
Before joining North Carolina State University, Lesley-Ann was the Associate Director of Design Thinking for Social Impact at Tulane University. She was also a lecturer at Stanford University and the University of the West Indies. Lesley-Ann holds a BA in Industrial Design from the Universidade Federal do Paraná, an MBA from the University of the West Indies, and a PhD in Design from North Carolina State University. She is co-chair of the Pluriversal Design Special Interest Group of the Design Research Society and a co-editor of “The Black Experience in Design.”
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.
Nourishment for the Soul: The Sacred Power of Ritual in Work and Life | Tiu de Haan, Revisited
02 Aug 2024
00:59:15
We tend to use the word ritual to talk about everyday routines. For instance, we have our ritualistic cup of coffee in the morning. But rituals are much more than just repetitive actions. True rituals carry deep meaning, emotion, and a promise of transformation.
As a professional ritual designer, Tiu De Haan has designed rituals in countless forms. She took on the heavy task of designing a ritual to unite families of organ donors with organ recipients. She designed a ritual to help a man reach peace with the death of his twin brother who died at birth. And she's created rituals to help teams bond, think outside the box, and do their best work.
Tiu De Haan is a workshop facilitator, inspirational speaker, consultant, curator, and ritual designer. She has created and facilitated experiential workshops for almost two decades, working with clients like Google, Nike, the Ministry of Justice, Bank of America, and BBC.
In this episode, Dart and Tiu discuss: - How to design a meaningful ritual - The difference between a habit, routine, and ritual - How rituals can inspire creativity and new ideas - The components of effective rituals - Smaller rituals you can incorporate at work - Team-building rituals - The role of the “keeper of the rituals” at work - And other topics…
Tiu De Haan is a workshop facilitator, curator, inspirational speaker, and ritual designer. She has created and facilitated experiential workshops for over 17 years, including her year-long mentorship program called The Path. As a ritual designer and consultant, she has worked with clients like Google, Nike, the Ministry of Justice, L’Oréal, Bank of America, the Centre for Quantum Photonics at Bristol University, and BBC, among others.
Work with Dart: Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what’s most important to the business. Book a call at 11fold.com.