Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.
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Sometimes the fastest way to grow your influence isn’t chasing a bigger title, it’s expanding your understanding of how the business actually works.
In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with.
We explore:
What it really looks like to shift from senior CSM to commercial ops
How embracing ambiguity becomes a competitive advantage in fast-moving orgs
Emily’s personal operating system (weekly roadmaps, calendar-bound priorities, and celebrating small wins like it’s a sport)
Humility as the hidden accelerator for influence and leadership
Career decisions that prioritize learning, exposure, and meaningful impact over titles
You’ll also hear a fresh take on consultative customer success, executive-ready storytelling, and the mindset shift that helps CS professionals influence at higher levels (long before they have a formal leadership title).
If you’re eyeing a move into operations, or simply want your customer success strategy to resonate in the boardroom, this episode will give you both the frameworks and the courage to go for it.
And if this conversation sparked something for you, share it with a colleague or teammate who needs the boost today.
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
What if the smartest move in your forties is starting over as an intern?
In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge.
For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency.
We discuss:
Why active listening outperforms any script
How to price time and expertise so “free” help doesn’t become invisible
What it takes to maintain momentum when you choose to stay at one company for a decade
AI’s emerging role in customer success
She also shares why she believes that the grass isn’t greener; it’s better watered—especially when you have the right people, a product you believe in, and permission to shape your own role.
This conversation will leave you inspired so tune in and enjoy.
How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience?
We kick off Season 5 with Melissa Garcia, Senior Director of Member Success at Chief.
Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to break into SaaS, how she built confidence in a completely new industry, and why leading with empathy is her greatest superpower.
We explore how mentors shaped her path, the lessons she learned navigating change, and her bold takes on modern CS practices, from ditching outdated QBRs to delivering “value you can’t Google.”
You’ll discover:
How to pivot into Customer Success without a SaaS background
Why “value you can’t Google” is key to becoming indispensable
Ways to own your voice in customer conversations (even when facing imposter syndrome)
Why traditional check-ins often fail (and what to do instead)
The transformative power of small steps, and the growing impact of women in CS leadership
If you're looking to break into CS, grow your leadership skills, or lead more human-centered conversations, this episode is a treasure trove packed with practical insights and heartfelt wisdom.
Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?
Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today.
If you are on the look for your next play, or next CSM - this is the episode for you!
One of my main learnings about job search from Kat is her take on CVs: 'CV is your main marketing asset for yourself. That is your presentation. It needs to tell the story of your achievement rather than your duties.'
Check out Kat's tips on the interview process:CV:
How to prepare your CV
How to tell your achievement story
What to include and avoid in a CV
Doing a Company Research for Interview:
How to look beyond the company's website
Utilise customer reviews
Check out the company's podcasts
Resources and get familiar with their founders
How to shine in the Interviews?
Communication
Project preparation
Storytelling
Also, Kat shares her great interview experience, career tips and thoughts on being a working mom in tech!
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
51 - How to Productise Customer Success - Anu Dudhat
In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020.
Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams.
A fun fact - Prakhya spent a few years in the youth army during her college - tune in and you'll hear some great army stories!
In this episode, you'll learn about:
Challenges and opportunities in managing disperse and diverse teams in APAC
How to create learning environments
What are the challenges and demands of APAC customers and how to approach them
Also, you'll get an interesting insight into Prakhya's days in the Youth Army, as well as her thoughts on working mothers.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up.
When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations.
We talk about:
How to prepare for leading an international team?
What to do before you land at the new destination?
How to approach CS hiring when building a team?
How to align the global customer success strategy with the regional approach?
I was privileged to work in Tina's team during my days at Intelex, she's very much responsible for my love for customer success! I hope you'll enjoy this episode.
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way.
We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well.
One of my biggest learnings is Kellie's remark that 'every day you're interviewing for your next role.'
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience.
Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, experience, and wonderful personality, she's also one of the sought-after speakers at customer success events.
This episode is a mini-masterclass on return on relationship - how developing your relationship acumen can propel your expertise, career, and personal development.
Allison is sharing her model for tracking your network - how can you track the relationship and all the touchpoints you have with your colleagues, mentors, coaches, and sponsors and create exponential opportunities for growth?
We explore why now is the right time to take a strategic approach to your network and benefit from a return on relationships (ROR).
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.
When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more prevalent across organizations.
Elisabeth is an expert in it - Digital CS is her niche, her speciality. And that is exactly what we are talking about today.
In this episode, you'll learn about:
How to recognize what is your niche, your speciality
How to position yourself as an expert
Strategies for choosing where to invest your time, especially given the explosion of different CS events and resources
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
👉 Learn more about Hook & grow your revenue on autopilot: https://hook.co/
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__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 06 - How to Get Your First Custo
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
The Revenue CSM - https://womenincs.co/the-revenue-csm
If you like this episode, you will also like: 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 41 - How to Set Your Team Up for Success - Emily Garza 42 - The Role of Customer Success Communities - Violaine Yziquel 44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 46 - How to Find Your Niche in Customer Success - Elisabeth Courland
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 10 - How to Lead Multi-Cultural Teams - Minna Vaisanen 27 - How to Succeed in a Male-Dominated Environment - Effie Mansdorf 36 - How to Become an Expert on Yourself - Ronni Gaun 43 - How to Advocate for Your Team - Laura Lakhwara 41 - How to Set Your Team Up for Success - Emily Garza 44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore 48 - How to Propel Your Career - Kellie Capote 49 - How to Build a Customer S
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 41 - How to Set Your Team Up for Success - Emily Garza 44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 46 - How to Find Your Niche in Customer Success - Elisabeth Courland
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 41 - How to Set Your Team Up for Success - Emily Garza 42 - The Role of Customer Success Communities - Violaine Yziquel 44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 46 - How to Find Your Niche in Customer Success - Elisabeth Courland
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 34 - How to Be a Boss of Your Career - Emilia D'Anzica 36 - How to Become an Expert on Yourself - Ronni Gaun 41 - How to Set Your Team Up for Success - Emily Garza 42 - The Role of Customer Success Communities - Violaine Yziquel 44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 46 - How to Find Your Niche in Customer Success - Elisabeth Courland
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
If you like this episode, you will also like: 18 - How to Build Your Online Presence on LinkedIn - Diana De Jesus 19 - How to Be a CSM Your Clients will Adore - Katie Sloop 29 - Customer Success Network - Kate Forgione 30 - Digital Customer Success - Anika Zubair 34 - How to Be a Boss of Your Career - Emilia D'Anzica 35 - Career Lessons for Young Professionals - Karolina Adamus 36 - How to Become an Expert on Yourself - Ronni Gaun 41 - How to Set Your Team Up for Success - Emily Garza 42 - The Role of Customer Success Communities - Violaine
__________________________________________________ About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
The Revenue CSM - https://womenincs.co/the-revenue-csm
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