The Wisdom of Wrench (WOW) is Wrench Group's home services podcast, hosted by Kevin Comerford. Each week, we feature powerful conversations with the G.O.A.T.s of Wrench Group—leaders driving excellence and innovation. From career-defining moments to game-changing insights, these stories will inspire, motivate, and entertain.
Wrench Group and its local brands specialize in HVAC, plumbing, electrical, and related services serving millions of customers across the United States.
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Setting the Stage for Greatness: How SMALL Perception Drives BIG Business Growth
Episode 1
Monday, February 3, 2025 • Duration 57:02
In Episode 1 of the Wisdom of Wrench (Wow) podcast, host Kevin Comerford outlines its two objectives. He also dives deep into culture and how it’s a companies only competitive advantage. Kevin is joined by Amanda Meyer and they share this powerful secret that helped build a $120m home services company: “The smaller they think we are, the larger we will get.” Tune in now!Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:00:00 - Common Service Language: Growth Mindset, Service Industry05:50 - How Today’s Show Will Work: Format, Overview07:13 - Kevin’s Background: Journey, Service Champions15:15 - Family: Importance, Support System16:45 - Personal Confidence: Building, Self-Esteem22:34 - Service Champions: Mission, Values26:48 - Final Words of Wisdom: Advice, Insights29:33 - Amanda’s Background and Entrance into the Trades: Journey, Experience32:50 - Amanda’s Journey to Service Champions: Growth, Challenges38:00 - Advice for Team Members: Tips, Success39:40 - Being a Woman in a Male Dominated Industry: Challenges, Empowerment42:21 - Meritocracy: Fairness, Opportunity47:19 - Emotional Resonance: Connection, Impact50:39 - The Smaller They Think We Are The Larger We Will Get: Perspective, Growth52:11 - Emotional Resonance: Connection, Impact56:17 - Closing: Summary, Final Thoughts
How to Become the Ultimate HVAC Technician & Industry Leader!
Episode 2
Monday, February 10, 2025 • Duration 01:12:16
In episode 2 of the WOW Podcast we have an HVAC legend and GOAT of all GOATS, Michael Mullins. Michael shares his secrets to success in this inspiring interview. As a top-performing service technician, Michael reveals the mindset and techniques that have made him a consistent industry leader. Learn how he builds strong customer relationships, motivates everyone around him, and maintains an abundance mentality. Michael also discusses his charitable work and dedication to his family. Discover practical tips for technicians and managers to boost performance and create a positive company culture. Whether you're new to HVAC or a seasoned pro, Michael's insights will help you take your career to the next level.
0:00 Introduction – Tips on overcoming challenges and improving customer service
2:09 Michael’s inspiring journey: From fighting childhood struggles to top-performing leader
7:05 Funny client story: The drunk DIY repair gone wrong
8:59 Heartfelt help: Michael supports a customer through a tough time
13:28 Proud family moments: Achievements in sports and personal growth
15:56 Unique talents: Michael’s kids shine in academics and confidence
20:21 Outdoor lessons: How challenges build accountability and success
Be More Interested Than Interesting: The Key to Winning Clients and Building Influence
Episode 3
Monday, February 17, 2025 • Duration 22:54
Discover how humility, curiosity, and genuine listening can transform your professional relationships in Episode 3 of Wisdom of Wrench, hosted by Kevin Comerford. In this insightful discussion, learn why being interested in others, rather than focusing on appearing interesting, is the key to winning clients, fostering trust, and building lasting influence. Perfect for home service professionals seeking practical advice, this episode offers actionable tips to improve communication, strengthen connections, and grow both personally and professionally. Tune in and take the first step toward meaningful, balanced success today!
5:26 Winning Conversations by Making Others Feel Valued
8:07 Building Trust Through Genuine Engagement
10:32 Slow Down: The Key to Better Communication Today
$6.5M in HVAC Installs: Secrets to Massive Success!
Episode 19
Monday, June 9, 2025 • Duration 01:01:03
An HVAC tech installed $6.5 million in installations?! Want to know the hard-hitting secrets behind this huge win?
In Episode 19, host Kevin Comerford sits with Washington Dang, a top installation technician and four-time GOAT award winner. We’re diving straight into his process and mindset behind being a $6.5 million man. Find out what makes him the best in the business.
Learn how a technician can finish big jobs quick and still make time for family. Hear about the power of mentorship and pushing through rough days in the trade. Washington’s story will motivate you to step up your career and keep things steady at home. Watch now for raw advice from a true HVAC pro!
Top 3 Mindsets Needed to Build an Elite Training Organization: #3 - Be Consistent
Episode 18
Monday, June 2, 2025 • Duration 45:17
Want to know the secret that separates top-tier organizations from the rest? In this episode of Wisdom of Wrench, host Kevin Comerford teams up with Ray Dias and Mike O’Brien to break down the most powerful mindset needed to build an elite training organization: Consistency. If you're in HVAC, electrical, plumbing, or sales, you can’t afford to skip this episode.
Consistency isn’t just about showing up; it’s the glue that holds training, growth, and company culture together. With real-world examples and proven strategies, this conversation dives deep into how consistency can transform your team, improve skills, and create long-term success. Learn why practicing the right way matters, how to keep employees motivated, and the secrets behind improving communication and leadership.
We’re breaking down lessons from the E.D.I.C.R. Method used by legendary coaches, exploring why role practice isn’t just useful but essential, and sharing tips on how to maintain standards in a way that feels natural and effective. Whether you’re a service technician, sales pro, or leader, this episode delivers actionable advice you can use in your own business today.
Discover how training smarter, not harder, can set your team up for success. Click play to learn how consistency isn’t just a mindset but the backbone of every elite organization.
What You Appreciate, Appreciates: The Life-Changing Power of Gratitude!
Episode 9
Monday, March 31, 2025 • Duration 48:02
Are you ready to unlock a secret that successful individuals in HVAC, sales, customer service, and electrical industries use to thrive both personally and professionally? In this episode of The Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer explore the profound impact gratitude can have on your work, your relationships, and your well-being. Whether you’re balancing demanding work schedules with family responsibilities or striving for professional growth, this episode is packed with strategies tailored just for you.
Episode 9, What You Appreciate, Appreciates: The Life-Changing Power of Gratitude, delves into how adopting a gratitude mindset can boost not only personal joy but also productivity and career success. Gratitude is more than just a feel-good habit—it’s a tool that can foster stronger client relationships, build trust in your service offerings, and enhance team collaboration. Kevin and Amanda share actionable steps to help you incorporate gratitude into your daily routines, creating positive momentum for long-term success.
Through compelling stories and easy-to-adopt methods, we break down:
Why gratitude is essential for home service professionals: Learn how appreciation can keep you grounded and motivated in high-pressure fields.
Cultivating gratitude at work and at home: Discover how a simple mindset shift can transform everyday stress into opportunities for growth.
Practical tips to start today: Hear how busy professionals like you can embrace gratitude in meaningful ways, creating a lasting impact on your personal and professional life.
Join Kevin and Amanda as they dive into how small acts of appreciation can lead to big results. If you’re looking for a balanced approach to navigating your career in HVAC, customer service, or electrical trades while still prioritizing family and personal growth, this episode was made for you.
Gratitude has the power to enhance the way you approach challenges, inspire those around you, and build a career you can be proud of while staying true to what matters most. It’s time to bring more meaning, balance, and impact into your life. Don’t miss out on these insights that could reshape the way you live and work.
$1.6 Billion HVAC Secret: How Wrench Group's CEO Dominates Home Services
Episode 8
Monday, March 24, 2025 • Duration 56:42
What does it take to grow a business from $150 million to over $1.5 billion? In Episode 8 of the "Wisdom of Wrench" podcast, host Kevin Comerford and special guest Ken Haines, CEO of Wrench Group, delve into the incredible success story behind this Home Service giant. Ken’s journey, spanning 47 years in the trades, is packed with inspiring lessons and actionable insights for anyone in the home services industry.
Ken shares how his early start in the trades at age 15 ignited his entrepreneurial spirit, paving the way for a remarkable career. "It’s not about a degree," says Ken. "It’s about commitment, work ethic, and a willingness to learn." Through stories of challenges and triumphs, he reveals how emotional intelligence, urgency, and self-awareness can drive both personal and professional growth.
In this episode, you’ll uncover how Wrench Group expanded into a one-stop solution by adding plumbing and electrical services to its HVAC offerings, enhancing customer relationships and business stability. Ken also explains the strategic role of private equity partnerships and targeted expansion into key markets like Atlanta and Dallas, which laid the foundation for Wrench's exponential growth.
From turning Coolray into a powerhouse business, scaling from $5 million
to $65 million, to empowering young talent to rise through the ranks, Ken’s stories emphasize the rewards of hard work and the importance of investing in both people and long-term growth strategies.
Ken’s journey isn’t just about scaling Wrench Group but also about fostering a vision for the future. He highlights how advancements in technology and advertising transformed the industry, and how leaders must adapt to stay ahead. With honesty, relationships, and a focus on work-life balance at its core, this episode offers valuable takeaways for driven professionals striving to excel in their work and personal lives.
The Surprising Reason You’re Unhappy at Work (And How to Fix It FAST)
Episode 7
Monday, March 17, 2025 • Duration 43:02
Do you feel like you should be accomplishing more at work? Wondering why happiness on the job feels so out of reach? In this episode of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer uncover the real reasons behind workplace dissatisfaction and how to fix them quickly.
One of the surprising insights in this episode is the idea of measuring backward instead of forward. Kevin and Amanda explain why constantly chasing future goals might leave you feeling stuck in a never-ending cycle of disappointment. Instead, they show how reflecting on the progress you’ve already made can lead to greater happiness, motivation, and clarity in your work. This shift in perspective helps you recognize your growth and achievements, giving you the confidence to tackle new challenges while feeling more fulfilled every step of the way.
Kevin and Amanda aren’t here to offer generic advice. With years of experience in the home services industry, they break down the hidden struggles many professionals face daily, from communication breakdowns to feeling undervalued and stretched too thin. Whether you’re in HVAC, Plumbing, Electrical, Sales, or Customer Service, this conversation is tailored for those balancing demanding careers with a busy home life.
In Episode 7, you’ll get actionable tips, relatable stories, and insights that go beyond surface-level fixes. Kevin and Amanda offer practical solutions to help you rediscover purpose at work, stay motivated, and create a positive mindset that benefits both your professional and personal life.
If you’ve been searching for ways to feel more fulfilled without sacrificing work-life balance, this episode is for you. By the end, you’ll know how to take realistic steps toward feeling happier and more engaged in your career—making both your workdays and home life better.
Don’t settle for less when it comes to your happiness. Tune in now to hear Kevin and Amanda guide you toward making powerful changes that will leave you feeling focused, supported, and energized for what’s next.
The Secrets to Gaining Trust and Loyalty from Your Plumbing Customers
Episode 6
Monday, March 10, 2025 • Duration 01:16:47
In Episode 6 of the Wisdom of the Wrench podcast, host Kevin Comerford sits down with Faran Eini to uncover the secrets to earning trust and building long-term loyalty with customers in the home services industry. Faran shares his inspiring journey, valuable lessons on communication, and practical tips for balancing professionalism with personal connections. Whether you're in plumbing, HVAC, or another service role, this episode is packed with actionable insights to help you strengthen relationships with your clients and grow your career!
10:07 Service Tech to Plumbing Sales: My Transition
15:14 Building Relationships: Trust is Essential
17:32 How to Build Client Trust Thoughtfully
21:41 Professional Mindset: Your Key to Success
23:52 Self-Development: Boost Your Professional Skills
28:13 Balance Tech Skills and Personal Interaction!
How To Be Whether-Driven In An Industry Where Most Companies Are Weather-Driven
Episode 5
Monday, March 3, 2025 • Duration 50:30
In Episode 5 of the Wisdom of Wrench podcast, co-hosts Kevin Comerford and Amanda Meyer explain how a unique take on the word “Whether” allows team members to take control of their own destiny. If the hot or cold weather determines our success, we are giving up our power and creativity. Here are some great techniques for how to focus on what you do control.
9:45 Daily Payment Plans: Affordable Options Clients Love
11:15 Unlocking Success with an Abundance Mindset
13:00 How Scarcity Mindset Hurts Your Growth
14:51 Managing Stress: Separate Yourself from Negative Emotions
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Get ready for a behind-the-scenes look at the values, strategies, and dedication that fuel success in the home services industries. Don’t miss Episode 8 of "Wisdom of Wrench"—an eye-opening conversation with Ken Haines that will leave you motivated to take your career to the next level!
