A conversation with a friend and another former manager and colleague. Matt's honest and insightful post on Linkedin (see here: https://www.linkedin.com/posts/activity-6778080201160048640-60_c) prompted me to reach out and ask for a chat.
We discuss how, as a manager and leader, he has navigated the challenging times of COVID whilst working for an international education company (with nobody travelling!) along with some thoughts on personal success and opportunity.
You can find the video version here: https://youtu.be/uDsqSRv89YE
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Show notes:
00:53 Matt’s introduces himself
05:55 Matt’s talks about the challenges of Covid times on the Tours industry
11:21 Matt’s explains catching Covid and we discuss a little on opportunities that have arisen from it
15:00 Matt's talks about his competitive past and how he takes that into his professional life
19:30 Nick talks around teamwork dynamics with building a win
20:55 Matt’s talks about the importance of playing a role in a team
21:50 Nick talking around skills and talents to execute wins
23:15 Nick talks about Tour Directors in Tours and asks Matt’s how to keep them empowered and bringing them together as a team
24:37 Matt’s talks Tour Directors
30:00 Matt’s talks about how honesty is so important in communicating through crises
30:50 We begin to talk “Trust” and the philosophy of “a beautiful customer experience every time”
38:30 Nick talks about working in the service industry and striving towards positive outcomes and working with purpose
40:45 Matt’s shares thoughts around achieving goals and winning
