Explore every episode of the podcast We're Only Human
| Title | Pub. Date | Duration | |
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| From Burnout to Breakthrough: Redesigning Work for Human Flourishing | 16 Sep 2024 | 00:18:50 | |
In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals to align and optimize the nervous system for better performance, advocating for balanced breathing and a holistic approach to integrating creativity, compassion, and courage in the workplace.
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| Creating a Workplace People Love: Insights from isolved's Amy Mosher | 02 Sep 2024 | 00:21:01 | |
In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and excellent leadership. Ben and Amy share laughs and personal stories, making for an engaging and insightful discussion.
See the HR Summer School replay for free | |||
| How to Reduce Interview Cycle Time with Sarah Faupel of Enterprise Mobility | 01 Jul 2024 | 00:28:33 | |
In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The discussion also covers the benefits of quick hiring processes and methodologies for convincing stakeholders to adopt new recruiting practices. In addition, to open the episode, Ben speaks with Rocky Paap, CEO of Filtered and a partner that supports Enterprise Mobility's talent acquisition function with screened and vetted candidates. | |||
| Virtual Open Enrollment and Benefits Communication Strategies on We're Only Human | 28 Aug 2020 | 00:32:03 | |
"We need help communicating the benefits we pour our hearts and souls into and making them successful for our employees." Jesse Albro, Flimp Communications We're Only Human Episode 90 Heads up: open enrollment will happen this year. While this seems like the strangest year in, well, forever, it also has some predictable elements to it. That said, how do you plan for a virtual approach to open enrollment? How do you measure the impact of your communications/ How do you support your people as they think more carefully about health and wellness than ever before? In today's conversation, Ben talks with Jesse Albro from Flimp about these topics and more. Jump in and learn how your company can plan and implement a more virtual and scalable approach to open enrollment. Learn more about Flimp: http://flimp.net/ | |||
| Combining Learning, Technology, and Culture with Christopher Lind on We're Only Human | 18 Aug 2020 | 00:27:28 | |
"For me it's always been about focusing on how we can use technology to transform the way we develop, grow, and care for our employees." Christopher Lind, learning technology leader at GE Healthcare and founder of Learning Sharks We're Only Human episode 89 In today's discussion, host Ben Eubanks digs in with Christopher Lind on how to use technology as a piece of the bigger picture of supporting the workforce from a learning perspective. Discussion topics include knowing the business, what your learning culture looks like, and how to stay current on the technologies that enable better business performance.
Connect with Christopher on LinkedIn: https://www.linkedin.com/in/christopherlind/ Learn about the Learning Health Check Assessment: http://learningsharks.com/ | |||
| Compassion and Connection: Keys to a Better 2020 on We're Only Human | 06 Aug 2020 | 00:32:51 | |
"This year has really redefined what compassion means to me. The need to have compassion for others, whether it's wearing a mask for those at high risk when I'm going into a store or what role I can personally play in social injustice, it really is all just coming back to compassion." Lesley Lyons, PeopleStrategy We're Only Human - Episode 88 In this conversation Ben interviews Lesley Lyons, a marketing executive with PeopleStrategy, to talk about the themes of connection and compassion and how they play a part in helping each of us support each other during challenging times. Lesley also announces the new Antiracism Forum, a free event for business leaders to get expert insights on how to build antiracist cultures. https://www.peoplestrategy.com/AntiracismForum Connect with Lesley: lesley.lyons@peoplestrategy.com | |||
| We're Only Human 87: This Company Screens Thousands of Candidates to Improve Inclusive Hiring Outcomes | 22 Jul 2020 | 00:35:14 | |
"That hiring maanger still has a view of the candidate's abilities and skills without being exposed to their race, gender, or ethnicity." Scot Sessions, Talvista
Did you know that there are nearly 200 cognitive biases that affect our decisions every day? While a decision about where to eat or what to wear is unlikely to have negative consequences, making a biased choice in hiring can lead to negative outcomes for people of color, women, and other minorities.
In this conversation, Ben speaks with Scot Sessions and Elaine Orler from the Talvista team to understand how technology can help minimize hiring biases and lead to better, more equitable outcomes. They discuss resume blinding and how it works and other practical advice for employers looking to hire more inclusively.
Connect with the Talvista team: talvista.com On Twitter: @scotsessions @elaineorler
To get the HR Summer School on demand replay with five separate sessions on inclusion and equity at work,visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener! | |||
| We're Only Human 86: Working on the HR Tasks that Matter with Amit Parmar | 15 Jul 2020 | 00:17:43 | |
"What really excites someone to join a company? Why do they stay at the company? Every person you talk to has a different story." Amit Pamar, HR executive at Unisys This conversation happened at IAMPHENOM, one of the last live events prior to the COVID-19 shutdown. In today's episode, Ben interviews Amit Parmar, an HR executive at Unisys, a technology firm with 20,000+ employees. Ben and Amit talk about talent, AI, analytics, digital transformation, and more. The discussion digs into why it doesn't matter if chatbots are AI or not, how personalization creates better experiences for the workforce, and how we can automate the "grunt work" of HR and focus on the strategic work we need to be doing. To connect with Amit: https://www.linkedin.com/in/parmar79/ To get the HR Summer School replay: Visit https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand and use promo code "onlyhuman" at checkout for 20% off for being a podcast listener | |||
| WOH 85: Stop Apologizing for Being in HR | 08 Jul 2020 | 00:22:03 | |
"We need to own what we do. We've been apologizing and apologetic for being in HR instead of owning what we do. Every other profession says, I'm a salesperson, I'm a finance person. I'm a marketer. We go, I'm sorry. I'm in HR." Steve Browne In this conversation, a replay from the most popular session at HR Summer School 2020, Ben talks with Steve Browne, the most connected person in HR, about how to be an intentional connector, how to add value to relationships, and why HR is an essentially human profession. If you enjoy the talk with Steve, his new book HR Rising is now available! You can also see the full video replay in addition to the 50+ other speakers on HR Summer School On Demand at HumanResourcesAcademy.org here: https://www.humanresourcesacademy.org/courses/hr-summer-school-on-demand | |||
| We're Only Human 84: Job Seeker Nation Report Shows Anxiety and Opportunity | 01 Jul 2020 | 00:28:50 | |
"And then the other piece of it was just the fear of losing a job increased dramatically... So the top line headline was one of anxiety in the marketplace." Jeff Rohrs, Jobvite In recent months things have turned upside down not just for many employers but for job seekers as well. In this episode Ben talks with Jeff Rohrs of Jobvite to discuss the company's annual Job Seeker Nation study and the key findings that HR and talent leaders need to know, from how job seekers feel right now to what place internal hiring and mobility practices have in the recruiting process (hint: they are the #1 thing candidates are looking for). Learn more at: https://www.jobvite.com/lp/2020-job-seeker-nation-report/ | |||
| WOH 83: Balancing Candidate Experience and Objective Hiring with AI | 19 Jun 2020 | 00:27:07 | |
"The assessment traditionally has seemed a bit disconnected from the job role. This can come across as friction. You've worked hard to find a candidate and you want them to join--this can seem disjointed." Jora Gill, SHL Hiring is a balancing act. We want to drive candidates into the funnel, create positive experiences, and bring the best candidates into the organization, but we also need data to help make the right choice. While AI has been challenged for its impact on hiring, new evidence shows that it can help to minimize erroneous decisions. In this conversation, Ben talks with Jora Gill from SHL about how assessments can be blended into the hiring process for better, more objective decision-making without sacrificing candidate experience. Learn more about SHL at http://shl.com | |||
| WOH 82: Hiring for Neurodiversity - A Case Study | 10 Jun 2020 | 00:28:39 | |
"We are wasting talent. We can't afford as a nation, as a society, to waste talent." Brenda Weitzberg, Founder and Executive Director of Aspiritech When we talk about diversity in the workplace, we often overlook the concept of neurodiversity, which encompasses the broad range of intellectual capabilities that individuals have. In today's episode, Ben interviews Brenda Weitzberg about her company, Aspiritech, and how it is able to hire individuals on the autism spectrum for specific tasks that suit the unique strengths of individuals with autism. The capabilities of each person, regardless of the color of their skin, their gender, or their mental clarity, are unique. As Brenda says in the interview, "When you've seen one person with autism, you've just seen one person. You haven't seen them all." Let's learn more about how to open up opportunities for those that are neurodiverse. Learn more at aspiritech.org | |||
| 81: Rethinking Work, Productivity, and Engagement in the Modern Workplace | 21 Apr 2020 | 00:24:55 | |
"People don't want flexibility. they want complete control over their time." Today, we keep hearing that flexible work is the way to go. People want it. They crave it. Yet in today's episode of We're Only Human, Ben talks with Jody Thompson, creator of the ROWE movement. ROWE stands for "results only work environment," and it has been around for some time (the first book, Why Work Sucks, was published in 2008). Today the workplace looks different than it did then, but according to Thompson, employers are still chasing the wrong things. We're looking at when work gets done and where work gets done, but we're not focusing enough on the what in terms of results. That lack of focus on the right things sometimes forces our people to fight for control over their work. How? By looking for workarounds, playing the "I'm busy" game, arriving early or staying late, and more. Instead of looking at managers as controlling figures, we should look at them as performance coaches. Expect to explore all of this and more in today's conversation. Enjoy! Learn more about Jody and ROWE at: https://www.gorowe.com/resource-library | |||
| Using Neuroscience to Drive Better Learning Outcomes at Work | 31 May 2024 | 00:28:50 | |
In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we find somewhere in the middle? We're Only Human -- Episode 179
Connect with Hannah on LinkedIn | |||
| WOH 80: 11+ Ideas to Engage and Support Your Remote Teams | 13 Apr 2020 | 00:24:42 | |
In recent weeks the podcast has covered critical topics like the Families First Coronavirus Response Act and how HR technology providers are supporting businesses during this time. Today, we're going to take a step toward engaging those workers that are working remotely, many of them doing so for the first time. In this solo episode, Ben covers 11+ ways HR leaders and line managers can support and engage their workers, from simple concepts like one on one's to more complex ideas for how to run company all hands briefings. Working remotely may be a challenge right now, but for those workers that enjoy the experience and want to remain remote after the COVID-19 scare is over, managers will need new tools and ideas to help them support workers they can't see on a daily basis. If you have your own ideas to add to the list, please send them to ben@upstarthr.com and we'll add them to the show notes here. Thanks! | |||
| WOH 79: How Employers Are Responding to Shutdowns, Quarantines, and Coronavirus | 06 Apr 2020 | 00:32:24 | |
"As the head of HR, I'm now suddenly expected to be a doctor, virologist, and epidemiologist." That quote came from a discussion with an HR leader in the last few days, and it clearly outlines what many companies are going through right now. In today's conversation, Ben talks with Brett Meager of Paycor to learn how employers are responding to the dynamic situations happening across the country as well as how the company is supporting its small and mid-size clients in the middle of the chaos. Brett talks about how the firm is helping to keep people informed on legislation and other details as they arise (see the links in the show notes below for more on that). The best thing we can all do right now is share positive, helpful resources and information with each other, so if you would be willing to share this episode with a friend or colleague as a way of making work better and safer, I would greatly appreciate it.
For pandemic preparedness plans, advice, resources, webinar and communication templates check out the Paycor Coronavirus Support Center for SMB Leaders. Paycor posts on Twitter and LinkedIn daily with our latest COVID19 resources, we encourage you to follow along! Brett also shared a few tips on Working From Home with Kids: https://www.paycor.com/resource-center/how-to-work-from-home-with-kids | |||
| WOH 78: Families First Coronavirus Response Act - What Employers Need to Know | 30 Mar 2020 | 00:22:33 | |
"Here's my general advice for businesses--don't be afraid to get help." In recent weeks a flurry of legislative activity has led to numerous laws to help employers and businesses dealing with the COVID-19 outbreak, and the Families First Coronavirus Response Act is a big part of the activity. What does this law mean for employers, and how does it benefit them? What other considerations should employers think through as they support their workforces during this pandemic? In this episode, Ben talks with Eric Meyer, Partner at FisherBroyles, LLP, about how employers should be responding to the current environment and what the law means for them. Connect with Eric: https://www.linkedin.com/in/emeyer/ Follow Eric's blog: https://www.theemployerhandbook.com/
List of HR Tech companies offering free software and/or support: https://lhra.io/blog/hrtech-companies-offering-free-resources-information-covid-19-crisis/
Ben's personal piece on how to respond to the crisis: https://upstarthr.com/rising-up-to-embrace-our-humanity/ | |||
| WOH 77: Implementing the Agile Talent Acquisition Methodology at BBVA | 12 Mar 2020 | 00:45:16 | |
Agile talent acquisition? What's that? Many of the talent leaders we encounter have heard of agile as it pertains to the software development industry, but what lessons does this methodology have for today's talent leaders? Agile, at its core, is about prioritizing (ruthlessly) on the things that need to get done. In agile talent acquisition, managers hold more power to set priorities. At the same time, recruiters and talent advisors get the benefit of clearer communication, a framework that sets them up for success, and a true partnership with their customers (the hiring managers in the organization). In today's discussion, Ben talks with Trent Cotton, a key figure in the implementation of agile talent acquisition methods at BBVA, a global financial firm with more than 10,000 North American employees and a global workforce of over 100,000. Cotton explains how the process works, what benefits BBVA has seen from the approach, and offers specific advice for how to make it a reality in any organization. If you'd like to connect with Trent, you can find him on LinkedIn: https://www.linkedin.com/in/trentcotton If you found this episode valuable, you might also enjoy episode 58, which was an intriguing conversation with Paul Shane about how Northwestern Mutual created its hiring playbook: https://upstarthr.com/were-only-human-58-open-sourcing-the-recruiting-playbook-from-northwestern-mutual/ This is somewhat like our conversation with the H&R Block head of TA on episode 25: https://beneubanks.podbean.com/e/were-only-human-25-how-to-forecast-hiring-needs-and-lead-a-recruiting-team/ | |||
| WOH 76: What a Study of 1,000 SMB Companies Tells Us about HR | 04 Mar 2020 | 00:32:41 | |
"HR is representing the people at your organization that deliver the results of whatever mission you have... There is no greater voice for the people than HR." We hear so much about large employers and enterprise firms in the news. These organizations are a key part of the global economy, but did you know that over 99% of employers in the US have fewer than 1,000 employees? Yes, really! This market of smaller organizations employs more than half of the US workforce and creates incredible value not just globally but in millions of communities where these firms create jobs and opportunities in their respective areas. In this episode, Ben interviews Tom Hammond from Paychex to talk about this critical SMB (small and mid-sized business) market and how these firms operate. Last year Lighthouse Research ran an analysis of 1,000 employers to understand how they buy technology, hire HR staff, and outsource HR activities. This study offers critical insights as Ben and Tom talk about how many of these firms have HR technology, what drives decisions about hiring HR staff, and more. To see the research Ben and Tom discuss, check out https://lighthouseresearch.lpages.co/hr-adoption-curve/To learn more about Paychex, visit Paychex.comTo connect with Tom, reach out on Twitter: @thammondhr | |||
| WOH 75: What if Your Employees Could Use PTO For Anything They Want | 26 Feb 2020 | 00:24:14 | |
Employee paid leave is often overlooked because it has been around for what seems like forever. It's fairly standard, and the biggest advancement in recent history has been moving from a split vacation/sick model to a paid time off or "PTO" model, where employees can use the leave flexibly for illness, vacation, or other personal needs as they see fit. The problem, though, is that people still don't use that time as they should. They carry heavy leave balances, which creates liability for their employers. They don't take the time off because they feel like they can't be away from the office. Whatever the case, it's not serving the purpose that it should. Research shows that people return from time away from work with better mental health and reduced anxiety (even when they have an overflowing inbox), so how can we solve this? In today's discussion, Ben talks with Rob Whalen of PTO Exchange. Rob shares some sobering statistics on PTO usage by employees and how much is forfeited annually, failing to serve the employee population it was designed to help. Rob also explains how PTO Exchange is helping employers to help employees by converting PTO into retirement savings, emergency funds, charitable donations, and more. It's time to start thinking strategically about paid leave benefits to help employees with a diverse set of needs.
Contact Rob or PTO Exchange: https://www.linkedin.com/in/rob-whalen-1287077/ https://www.ptoexchange.com/contact Resource: 4 ways to get employees to use more vacation time | |||
| 3 Keys to Better Employee Retirement Savings and Returns | 30 Apr 2024 | 00:28:19 | |
What's it going to take for them to be able to retire? They're going to need to number one: save. Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers. Chris Thixton, Principal, Pension Consultants, Inc. We're Only Human -- Episode 178 In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the importance of properly managing retirement plans and benefits, emphasizing the three key drivers. It stresses the need for HR leaders to set clear goals, establish measurable metrics, and prioritize transparency. A practical example is shared where a company enhanced its retirement plan outcomes through a strategic shift in focus and commitment. The conversation highlights the significance of caring for employees' financial security and the impact of proactive retirement planning on individuals' future well-being. Connect with Chris on LinkedIn | |||
| 3 Talent Leaders Speak on Skills, Fairness, and Branding | 19 Apr 2024 | 00:30:20 | |
Recruiting is preparation for retention. I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle.
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| Aligning Employee Effort with Company Goals: Lessons from Rothy's | 29 Mar 2024 | 00:22:18 | |
"So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities." | |||
| Using a "Me Manual" to Increase Employee Belonging | 18 Mar 2024 | 00:23:54 | |
"We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up."
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| Why HR Should Consider the CEBS Employee Benefits Certification | 13 Mar 2024 | 00:20:22 | |
"I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion for educating employees on benefits and helping organizations enhance their benefits offerings. She discusses the importance of effective communication in benefits and the value of specialized certifications in HR. The conversation highlights the role of benefits in attracting and retaining talent, as well as the significance of tailoring benefits information to different audiences. Show Notes | |||
| Unleashing the Power of Good Managers: Insights from CHRO Cheryl Gochis | 04 Mar 2024 | 00:27:18 | |
"And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episode 173 In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the importance of enabling and selecting great leaders. Cheryl highlights the impact of a good manager on their team, the importance of truthful job descriptions for manager roles, and the need for HR professionals to understand and support the business they serve. The interview also highlights the value of sharing real stories and narratives to guide managers, rather than adopting a formulaic approach. Show Notes
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| Learning in the Age of AI with JD Dillon | 28 Feb 2024 | 00:34:48 | |
"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, AxonifyWe're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include: 1. The evolving role of learning technology in supporting frontline workers. 2. The potential for technology to address challenges such as language barriers and accessibility. 3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development. Show Notes
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| Benefits Broker Turned HR Leader: How to Take Control of Employee Benefits | 12 Feb 2024 | 00:25:36 | |
"I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. Melissa shares the challenges she faced when implementing a new benefit plan and the importance of gathering employee feedback. Moreover, they dig into the strategies they used to educate and support employees in terms of benefits and financial literacy. Key Takeaways:
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| How to Use "Contracting" as a Recruiting Power Skill | 26 Aug 2024 | 00:33:15 | |
In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, and simplifying the hiring process to be successful at scale. Tune in for practical tips on enhancing your talent acquisition function. Key moments | |||
| Can You Really Prove the Value of Learning and Training Activities? | 22 Jan 2024 | 00:25:40 | |
"So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important. We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning." Kevin M. Yates, The L&D Detective We're Only Human -- Episode 170
It's an age-old problem: We're training people, but how do we know if it's working? What's the impact? What's the result? What's the ROI? In this interview with Kevin M. Yates, the learning detective and a daily practitioner with experience in learning analytics and measurement at organizations like Meta and McDonald's, you'll learn about how measuring and proving training value is closer than ever before. Show Notes
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| A Case Study in Hiring with Intentionality, Not by Accident | 12 Jan 2024 | 00:21:18 | |
"So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169
Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of more than 500 employers shows that it's not happening as much as it should. Employers put their reputation on the line every time they let hiring managers speak with candidates, but they don't always do a good job of preparing them for what to say, how to say it, etc. In this conversation between Ben and Nicole Hirsch, a senior recruiting leader, you'll hear how to approach this with intentional focus in order to drive the best hiring results. Show Notes
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| Building a Career in HRIS and HRIT - Insights from the Trenches | 05 Jan 2024 | 00:21:35 | |
"Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. But since then, I've grown in responsibility and different systems that I've worked with, and I've gotten a lot of experience doing data analytics, people analytics and system support. I just love that blending of technology and people." Tim Whitley, Director of HR Technology, Oklahoma State
We're Only Human -- Episode 168 Everyone knows the core elements of human resources: hiring, training, compliance, payroll... But what about HRIS? What does it take to excel in that type of role, and how do you get into that specific discipline of HR? In this interview with Tim Whitley, the HR Tech Wizard, Ben dives into that background, the transition, and advice Tim might have for others that want to explore the same career path. Show Notes
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| The #1 Pay Transparency Priority for Employers | 11 Dec 2023 | 00:29:07 | |
"Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people." Megan Nail, Vice President, Total Rewards Practice at NFP We're Only Human -- Episode 167 In our research with employers, we find many of them believe that salary transparency puts more power into the hands of candidates and employees, but there's also a lot of value for employers, too. If your organization wants to stand out from the crowd, it's not as simple as bumping up pay and walking away. In today's interview with Megan Nail, she tells some of the best strategies for evaluating your compensation competitiveness against internal and external measurements. Plus she gives her best advice on how to manage pay transparency in a healthy, employee-focused manner. Show Notes
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| Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines | 25 Oct 2023 | 00:34:48 | |
So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky. But when you're hiring at scale, you know you can't do that time and time again. Brian Jackson, Talent Acquisition Consultant, Southwest Airlines We're Only Human -- Episode 166 How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities? In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization. Show Notes
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| Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies | 04 Oct 2023 | 00:29:28 | |
" I do think that there is so much hidden talent inside our organizations, and we don't even realize it. How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge." Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc. We're Only Human - Episode 165 Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are? In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace. Show NotesShow Notes
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| How to Skip 1,500 Interviews and Increase Quality of Hire | 28 Aug 2023 | 00:32:07 | |
And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer. Lance Sapera, Former VP Talent Acquisition, Talend We're Only Human -- Episode 164 How do you structure talent acquisition teams to support business growth? Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices. As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of. Grab your notepad. This is a great episode and you should have some excellent takeaways. Show Notes
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| Can HR Really Work Remotely? How Eco’s Head of People Does It | 04 Aug 2023 | 00:23:42 | |
I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown, Head of People, Eco We're Only Human -- Episode 163 Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely? In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more. Show Notes
goody ongoody.com https://www.ongoody.com/business | |||
| 3 People Leaders Share Frontline Employee Engagement Secrets | 17 Jul 2023 | 00:50:11 | |
"One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand." Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill We're Only Human -- Episode 162 Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers:
Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us! Show Notes
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| Listening to the Needs of 1700 People at Once at Getty Images | 06 Jul 2023 | 00:21:33 | |
"We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 161
Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale. Show Notes
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| Proactive vs Reactive Talent Acquisition: Insights on Hiring Friction, Quality of Hire, and More | 19 Aug 2024 | 00:24:48 | |
In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and continuous improvement in hiring practices to meet business objectives successfully. Connect with James on LinkedIn See the Starcircle Hiring Friction Model | |||
| Case Study: How to Automate Hundreds of Hours of Onboarding Tasks | 21 Jun 2023 | 00:44:14 | |
"I was deleting 24 Google Calendar placeholders one day and manually copy/pasting new hire email addresses into the 17 ones we were going to keep. It was at least 30 minutes of hundreds of just mindless clicks. And I said, wait a minute. I'm gonna figure out how to do this [better]. So I looked at our Google Calendar integration, saw that I could both delete calendar events and add participants to calendar events. It worked so well. I took hundreds of clicks down to two clicks to complete those two actions, which is huge for me. And then I said, what else can I automate? So I just kept going from there." Ashley Priebe Brown, Onboarding Manager, Zapier We're Only Human -- Episode 160 Onboarding is one of the most critical moments in the employee experience. The latest data from Lighthouse Research & Advisory shows that two out of three new hires know if they will stay at a company within the first week on the job. But that's not all. There are so many transactional, repetitive tasks that it's easy to get bogged down as an HR leader. In this episode of We're Only Human, Ashley Priebe Brown from Zapier talks about how she automated hundreds of hours of onboarding tasks, minimizing busy work and maximizing impact on their new hire cohorts. If you are looking for ideas on how to streamline your onboarding and make it more relevant and useful, this episode is for you. Show Notes
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| Talent Intelligence is the Future of Hiring | 12 Jun 2023 | 00:23:02 | |
"If I had to put a bet on the future, where we're headed is about understanding potential future performance and what drives and drains people. I think that's really where I see TA going longer term. We've seen success around using some of that psychometric data to really upskill folks into engineers that wouldn't not necessarily have been on technical paths. So business analysts, old school project managers, and those technical analyst folks... Finding the ones that are really well suited to engineering thought and then upskilling them on the actual technology themselves." Travis Windling, Director Talent Acquisition Strategy & Insights, RBC We're Only Human -- Episode 159 Hiring has changed tremendously in recent years, and one thing is for certain: things haven't settled down yet. As Travis Windling believes, there are going to be big shifts in how employers understand and predict performance for both external and internal candidates. A big part of hiring well is predictability and quality, and unfortunately resumes just don't get the job done there. In this episode Ben and Travis talk about data, analytics, hiring decisions, and more. Show Notes
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| Recruitment Process Outsourcing Research: Value and Impact | 23 May 2023 | 00:21:42 | |
"And speaking of changing expectations and what's socially acceptable, this challenge of ghosting is going through the roof, and I've got bad news for you. It's gonna get worse. When we look at the data on ghosting, we see that it's actually age correlated. So someone who is 25 is more likely than someone who's 35, who's more likely someone who's 45, and so on. So the people who are 55 years old and older in the workplace are the least likely to ghost an employer. And guess what? They're gonna steadily age out. And the ones who are doing it the most are gonna continue aging into the workforce." Ben Eubanks, Chief Research Officer, Lighthouse Research & AdvisoryExcerpt from 2022 RPO Association Conference Keynote
We're Only Human -- Episode 158
In this rare solo episode, Ben shares a short portion of his 2022 keynote address at the Recruitment Process Outsourcing Association Annual Conference in Chicago, unveiling some brand new research on how employers value RPO relationships, what gaps exist, and more.
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| From Talent Transformation to L&D Fundamentals with Mike Trusty of Fannie Mae | 17 Apr 2023 | 00:30:14 | |
"It's a big differentiator. And I think the organizations that figure it out--the organizations that get it right--are the ones that are gonna be able to attract people. And I think organizations that don't are gonna have more of a struggle because that becomes more important as we think about just making conscious choices: how do we wanna spend our days? How do we wanna spend our working lives and what do we want to accomplish? Mike Trusty, VP of Talent and Learning, Fannie Mae We're Only Human -- Episode 157
Digital transformation isn't a new concept, but it's always interesting to hear how different employers approach the process, the challenge, and most importantly, the people side of the equation. In this episode of We're Only Human, Ben Eubanks interviews Mike Trusty from Fannie Mae about his perspective on the organization's transformation journey and what lessons it holds for other leaders on similar paths. Spoiler alert: Mike's big recommendation: hold off on the flash and focus on the substance. The nuts and bolts. The key fundamentals. Without that foundation, most efforts will not succeed long-term. Want more? Dive into this episode and take notes! Show Notes
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| When Training Isn’t the Answer with Delta Dental’s Head of Learning | 07 Mar 2023 | 00:22:58 | |
There's certainly the opportunity cost that comes with assigning someone from your learning team or frankly finding anybody to work on this if it's not gonna fix the problem. There's also the frustration that comes with that. I've experienced that personally and as a leader of learning professionals. It is really frustrating to spend your time and effort doing something that you think is not gonna work. Ben Sieke, Director of Talent Development and Learning, Delta Dental We're Only Human -- Episode 156 When training is the answer to a problem, it can improve performance, satisfaction, and results. When it's not the answer, it just increases frustration, drives down motivation, and increases unnecessary costs. In today's episode of We're Only Human, Ben talks with Ben Sieke from Delta Dental about when issues are training problems and when they aren't. More importantly, Sieke shares insights as a learning executive for how to adapt and respond to the situations in a positive, productive way. If you've ever been told "it's a training problem" and weren't sure that assessment was correct, this episode is for you. Note: This episode is a replay from HR Summer School 2022. HRSS 2023 is now open for registration. Show Notes
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| How Coca Cola Europacific Exposes External Candidates to Internal Culture Champions | 17 Feb 2023 | 00:22:26 | |
"So there's a massive amount of insights coming from this. We measure things like net promoter score -- we have an average NPS of around 73, which as we all know is pretty great. And a big one for me is that 41% of people we actually go on to hire actually have used the platform once or more than once. That's a really big figure to show this is actually supporting employees to apply with us and attracting them to us and being successful in getting a role with us." Lisa Brignall, Head of Talent Acquisition GB at Coca Cola Europacific Partners We're Only Human -- Episode 155 One of the things every company struggles with is sharing a realistic preview of the job with candidates. Job applicants expect recruiters and hiring managers to smooth over the rough edges, and it's tough to have a transparent and honest conversation. But Lisa Brignall and the team at Coca Cola Europacific Partners have found a way to solve for this. They actually give candidates access to employee Insiders that are empowered to talk about the culture, work conditions, and other realities of employment. In this episode of We're Only Human, Ben and Lisa talk about the program, how it's set up, and what results and impact it has already demonstrated in a relatively short time. If your company is hiring and wants to create a more open dialogue with candidates, this episode is for you. Show Notes
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| Pay Transparency and Compensation Trends with Marriott’s VP of Global Compensation | 04 Feb 2023 | 00:33:58 | |
"The joke is pilots get in the plane, they read their checklist, and they take off. They push the [autopilot] button and sit back and wait for the plane to land itself. But when something goes wrong, suddenly the pilot's got to take control. And then everybody's life's in that pilot's hands. I think autopilot turned off for compensation people 18 months ago." Bryan Briscoe, VP Global Compensation at Marriott International
We're Only Human -- Episode 154
There's not a company in existence that hasn't needed to take a fresh look at compensation in the last year. The general consensus? "Wages are up." But this conversation offers a deeper look for those that really want to dig into how compensation is changing. In today's episode, Ben chats with Bryan Briscoe of Marriott International about critical trends in compensation like pay transparency requirements, how crowdsourced pay data compares to traditional salary survey data, and the biggest lesson Bryan recommends that other HR and compensation leaders follow if they want to be successful. Show Notes Get a copy of Ben's new book Talent Scarcity, a #1 bestseller on Amazon: https://amzn.to/3XbCFw4 Connect with Bryan Briscoe: https://www.linkedin.com/in/bryan-briscoe-76584b5 Listen to our show archives: https://lhra.io/were-only-human-podcast/
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| New Research on the Impact of Employee Belonging | 18 Jan 2023 | 00:19:48 | |
We can talk about DEI and belonging in that space. We can talk about culture, but really those powerful impacts that can happen internally and externally are really dictated on the leadership. When I think of leadership, I believe leadership is an example of love, trust, and grace. George Rogers, Chief Culture Officer, Lighthouse Research & Advisory We're Only Human -- Episode 153
There's no shortage of conversations today about DEI and the newest addition to that set of perspectives--belonging. But one of the challenges talent and DEI leaders have is making belonging more than just a buzzword or an empty phrase. To get real investment, support, and focus on this critical topic, they need a business case. In today's episode, you'll hear from George Rogers, a new addition to the team at Lighthouse. George is going to be focusing his research on DEI, culture, leadership, performance, and engagement. In this conversation with Ben, George highlights some of the new research on belonging, such as how much it impacts someone's plans to quit their job (spoiler alert: there's a clear link!) or their intent to recommend their employer as a great place to work. If you are curious about employee belonging, this evidence-based approach will help you make it come to life within your organization.
Show Notes This is a replay of a session from our State of DEIB event held in November 2022. Get the free replay here: https://hrsummerschool.org/deib Connect with George Rogers: https://www.linkedin.com/in/thegeorgerogers/ Listen to our show archives: https://lhra.io/were-only-human-podcast/ | |||
| Chief People Officer Perspective: How Persado Uses Bryq to Debias Hiring Decisions | 12 Dec 2022 | 00:24:46 | |
"Our main priorities right now are not unlike all people leaders. We're focused on hiring and we're focused on retention. On the hiring front, it's less about volume hiring. I think that everyone's slowing down just a little bit. With this economy we're focused on smart hiring and making sure that we're bringing in the right people for the right roles. Making sure not just to check a box or to make sure we're getting people in, but we want them to be happy in that role." Allison Lee, Chief People Officer, Persado
We're Only Human -- Episode 152
When we select candidates, bias enters the process. There's no other way to say it. But increasingly companies are using tools to help them make selection decisions based on data. In Persado's case, the company uses Bryq to help create a clear picture of what each candidate brings to the table so hiring managers can select the best fit candidate for the role, not just one that makes them feel comfortable. As we hear from Allison Lee, Chief People Officer at Persado, this type of tool also makes internal mobility and employee career development a more structured and valuable process, turning it from a reactive challenge to a proactive opportunity.
Show Notes
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| How Southwest Airlines Promotes Internal Career Opportunities on We’re Only Human | 28 Nov 2022 | 00:35:33 | |
"One of our ramp agents interacted with our CEO during one of his station visits and mentioned that he had taught himself how to code and that he was interested in technology. Our CEO was able to come back and connect him with recruiters and with our career mobility center [to] learn about a new program that we were just standing up. That employee actually moved from a ramp agent into this program, and our CEO was the one to call and make him an offer." Kelby Tansey, Manager of Recruitment Marketing, Southwest Airlines We're Only Human -- Episode 151 Most companies put at least some thought into how they promote their jobs to candidates outside the company. But what about promoting those jobs within the organization? Research shows that two out of three workers have quit a job because of a lack of growth, but 90% of them would have stayed if they had seen a path ahead! In this episode, Ben talks with Kelby Tansey of Southwest Airlines about how the company makes positions and career choices known to its internal staff. Kelby opens the playbook on how to communicate, what to share, and why they prioritize it at Southwest. If your company is trying to get better at moving people within the business, get ready to take notes.
Show Notes
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