Explore every episode of the podcast We're Only Human
| Title | Pub. Date | Duration | |
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| 🎙 Why Employee Experience Is Every Company’s Priority | 26 Aug 2025 | 00:33:03 | |
In this episode, the host explores why employee experience (EX) has become a board-level priority and how organizations can move from ideas to impact. Drawing on insights from the research report A Critical Moment: Why Employee Experience Should Be Every Company’s Priority, the conversation covers practical ways to elevate EX without massive budgets, how to measure what matters, and where AI can support (not replace) a human-centered approach. You’ll hear actionable tactics for quick wins, guidance for building leadership buy-in, and a real-world example of EX in practice.
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| Unpacking Talent Acquisition Strategy with Kelly Burlage of Lineage | 05 May 2025 | 00:28:11 | |
In this episode of We're Only Human, host Ben Eubanks talks with Kelly Burlage, Vice President of Global Talent Acquisition at Lineage. They discuss strategies for improving the recruitment process, creating better impacts for candidates, and the challenges faced by TA leaders today. Kelly shares insights on the role of artificial intelligence in recruitment, the importance of focusing on people, and the value of internal mobility. They also explore practical advice for leaders receiving pressure to adopt AI and the significance of building strong business partnerships within HR. Additionally, Kelly highlights the achievements of her team in transforming their reputation from order takers to valued business partners. 00:00 Introduction and Guest Welcome | |||
| Key Strategies for Mastering the HR Business Partner Role with Alicia Jones | 24 Apr 2025 | 00:29:24 | |
In this episode of 'We're Only Human,' host Ben Eubanks engages in a detailed conversation with Alicia Jones, a senior HR business partner for a global medical company. They delve into the complex role of an HR business partner, discussing essential skills like understanding the business context, influencing, and synthesizing data insights. Alicia shares her career experiences, the importance of integrity and resiliency, and the challenges HR teams face today. The discussion provides valuable advice for current and aspiring HR business partners keen on making a significant impact in their organizations. 00:00 Introduction and Guest Welcome | |||
| AI in Talent Acquisition: How Mastercard and Leonardo Screen for Success | 10 Apr 2025 | 00:41:56 | |
In this episode of We're Only Human, host Ben Eubanks chats with Matt Leitzman, VP of Talent Acquisition at MasterCard, and Craig Drysdale, VP of Talent and Engagement at Leonardo. The discussion delves into the role of AI in hiring, effective candidate screening techniques, and the evolving landscape of talent acquisition. Both guests highlight their organizations' experiences with AI-driven tools for screening, such as automated interview scheduling and video assessments, and emphasize the importance of testing, human connection, and strategic alignment with hiring managers. The episode provides valuable insights for improving candidate experience, recruiter efficiency, and making data-driven hiring decisions. 00:00 Introduction and Guest Welcome Connect with Craig on LinkedIn Thanks to Phenom for connecting us for this episode | |||
| Workplace Transformation Thrives with Performance, Recognition, and Trust | 17 Mar 2025 | 00:34:09 | |
In this episode of We're Only Human, host Ben Eubanks connects in an insightful discussion with Debra Squyres from Bonusly and Hope Weatherford from Fountain. They delve into strategies to improve workplace performance and the evolving nature of performance management. The conversation covers the significance of real-time feedback, building trust between managers and employees, leveraging recognition platforms, and the importance of addressing the human element in work environments. Both guests share practical tips for managers to enhance employee engagement, foster personal growth, and create meaningful relationships within teams. 00:00 Introduction and Guest Introduction Connect with Debra on LinkedIn Check out the 2025 State of Recognition report from Bonusly | |||
| Navigating HR Classification Compliance with Michael Cleavely of CoComply | 10 Mar 2025 | 00:25:55 | |
In this episode of We're Only Human, host Ben Eubanks sits down with Michael Cleavely, founder of CoComply, to discuss the complexities of compliance in contingent workforce management. Michael shares the journey of CoComply, a platform that assists organizations in classifying, managing, and discovering their contingent and non-permanent workforce. The conversation delves into the challenges companies face with worker classification, common compliance risks, and the two-fold benefits of leveraging AI in compliance tools for both risk mitigation and strategic workforce optimization. They also explore the broader implications of having a total workforce view, encompassing all talent acquisition channels. Michael provides practical insights and suggests how firms can better manage compliance and make informed workforce decisions. This episode offers valuable perspectives for HR leaders and procurement professionals looking to enhance compliance and workforce efficiency. 00:00 Introduction and Guest Welcome Connect with Michael on LinkedIn | |||
| HR isn't the Center of Attention, The Workforce Is: Insights from Cenikor Foundation | 26 Feb 2025 | 00:33:21 | |
In this episode, Kellee Webb shares the remarkable journey of Cenikor Foundation since 2009, growing from 82 employees across three locations to nearly 600 employees today, with 75 people in their corporate office (or "operations support," as they call them at Cenikor). The discussion highlights significant milestones such as the adoption of technology, the creation of a robust back office support system including a call center, and the strategy behind twelve acquisitions. The conversation delves into leadership development programs, employee motivations, and the importance of compassion and servant leadership in a service-oriented organization. The transformative impact of expanding services like detox, outpatient programs, and recovery support specialists is also discussed. Finally, the episode touches on HR challenges and strategies, the importance of aligning organizational and individual goals, and the rewarding experience of helping employees grow and thrive. 00:00 Introduction and Initial Growth This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges Connect with Kellee on LinkedIn | |||
| Building a Sweet Culture of People-First Leadership at Milo's Tea Company | 10 Feb 2025 | 00:39:05 | |
In this episode of 'We're Only Human,' host Ben Eubanks engages in a dynamic conversation with Ryan Faught, HR leader at Milo's Tea Company. Ryan shares insights into Milo's unique culture, emphasizing values like safety, responsibility, and integrity, along with their 'HAT' values: Hungry, Agile, and Together. The discussion delves into how Milo's fosters cross-departmental collaboration, continuous improvement, and leadership development through authentic leadership pillars and comprehensive feedback mechanisms. Ryan highlights the importance of having a 'teachable spirit,' celebrating wins, and maintaining humility while growing both personally and professionally within the company. Whether discussing the joy of discovering hidden talents or the power of genuine care and concern for team members, this conversation is packed with actionable insights for creating a people-centric workplace that drives both individual and company success. 00:00 Introduction and Guest Welcome This episode is part of the Insperity SMB HR Challenges podcast series. Learn more about our research with Insperity on SMB HR challenges
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| Navigating HR and Business Challenges: Insights from Insperity’s HR Experts | 03 Feb 2025 | 00:32:51 | |
In this episode of ‘We’re Only Human,’ host Ben Eubanks sits down with Jen McCann and Maria Jugin from Insperity to discuss the evolving landscape of human resources. The conversation covers a range of topics including the increasing interest and uncertainty surrounding AI, strategies for recruiting and retaining top talent, and the differences in priorities between business and HR leaders. Jen and Maria also highlight the importance of aligning company vision with HR practices and the challenges companies face as they expand and adapt. The episode offers actionable insights for HR leaders looking to move from administrative tasks to strategic initiatives, emphasizing the critical role of HR in driving business success. 00:00 Introduction and Guest Introductions Get the free HR research report | |||
| Fostering Growth Mindsets and Embracing AI in Learning with the CEO of TalentLMS | 20 Jan 2025 | 00:21:19 | |
In this episode of 'We're Only Human,' host Ben Eubanks welcomes Nikhil Arora, CEO of Epignosis, the parent company of TalentLMS. They explore various facets of learning and development, focusing on mindsets, supporting employee growth, and the impact of AI. Nikhil shares insights from TalentLMS's data, revealing that over 50% of employees prioritize growth opportunities and discusses the importance of transitioning from fixed to growth mindsets. Additionally, they discuss strategies for incorporating soft skills training, leveraging AI ethically, and maintaining employee mental wellness in a hybrid work environment. The episode offers practical advice for leaders aiming to enhance their organization's learning culture and technological adaptation. 00:00 Introduction and Guest Welcome | |||
| Building Trust and Community in HR with Jason Lawson | 13 Jan 2025 | 00:34:39 | |
In this episode of We're Only Human, host Ben Eubanks engages in an enlightening conversation with Jason Lawson, an HR veteran with over 30 years of experience. They delve into the importance of building strong relationships with leaders, the critical role of trust in the workplace, and the evolving views on Diversity, Equity, and Inclusion (DEI). Jason shares profound insights on making HR policies more humane and treating employees as individuals. He highlights the significance of moving beyond administrative tasks to become a strategic partner in the business. Jason also stresses the role of creating a community at work, even in remote environments, and the impact of being one's authentic self. The episode is a master class in HR leadership, focusing on making an impact through humane treatment, trust-building, and fostering a collaborative and inclusive work environment. 00:00 Introduction and Welcome Connect with Jason on LinkedIn | |||
| Navigating HR Challenges and Building Connections with Jeff Palkowski | 06 Jan 2025 | 00:29:41 | |
In this episode of 'We're Only Human,' host Ben Eubanks sits down with Jeff Palkowski, an HR leader with the University of Wisconsin-Madison and an active volunteer with SHRM. They discuss the unique challenges of public sector HR, the importance of mental health and employee well-being, and how to support managers in addressing these issues. Jeff also shares insights from his role as the incoming state director for Wisconsin SHRM, emphasizing the value of creating connections at HR events. Additionally, he offers advice on being proactive in HR rather than just a 'fire extinguisher,' drawing from his popular blog post and recent Disrupt HR talk. 00:00 Introduction and Guest Welcome 00:40 Meet Jeff Palkowski: HR Leader and Volunteer 01:36 Public vs. Private Sector HR 03:08 Challenges in HR: Mental Health and Wellbeing 05:25 The Impact of Remote Work on HR 10:33 Supporting Employees: Tips and Advice 17:51 The Importance of Networking and Conferences 24:06 HR as More Than a Fire Extinguisher 29:19 Conclusion and Final Thoughts | |||
| Building Better Leaders: Lessons from The Mayo Clinic | 09 Dec 2024 | 00:25:50 | |
With so many employers thinking about the coming year and how to create a positive workplace, we have to consider leadership and manager selection since that is a crucial part of the big picture. In this illuminating rebroadcast episode of 'We're Only Human,' host Ben Eubanks delves into effective leadership selection with Ji Yun Kang, Senior Advisor for Leader Assessment and Development at Mayo Clinic. The discussion covers Mayo Clinic's specific criteria for assessing leadership qualities, the importance of values alignment, and the substantial impact of good leadership on employee well-being and retention. Kang also explores the onboarding process, transition coaching, and the unique demands of leadership within a healthcare context. Drawing from Mayo Clinic’s longstanding tradition of excellence, this episode provides invaluable insights and practical advice for organizations aiming to improve their leadership selection and development processes. 00:00 Introduction and Welcome Connect with Ji Yun on LinkedIn | |||
| Unlocking Customer Eminence: The Power of Personal Stories | 25 Nov 2024 | 00:18:25 | |
In this episode of 'We're Only Human', host Ben Eubanks welcomes Patrika Hardnett, the Customer Eminence Leader at Kyndryl, to discuss the innovative concept of customer eminence. Patrika shares how companies can use this approach to create deeper connections and build powerful, lasting relationships with their customers. She emphasizes the importance of focusing on the customer's journey, passion, and personal story rather than just the outcomes of a project. Patrika also provides insights into creating a culture that keeps the customer's voice at the forefront and offers her expertise on implementing customer eminence in organizational practices. Tune in to learn the nuances of unlocking the true value behind customer stories. Connect with Patrika on LinkedIn | |||
| Leveraging Labor Market Analytics for EVP Analysis, Strategic Workforce Planning, and More | 18 Nov 2024 | 00:19:39 | |
In this episode of 'We're Only Human,' host Ben Eubanks engages in an illuminating discussion with David Wilkins, Chief Product and Marketing Officer at Talent Neuron. They explore the use of data to drive insights into strategic workforce planning and talent acquisition. David delves into Talent Neuron's innovative practices, including their proprietary EVP sentiment analysis framework, which helps companies understand and compete more effectively in the labor market. They touch on various real-world applications, including skill evolution, location planning, and diversity hiring tactics. The conversation underscores the importance of aligning employer value propositions with brand consistency and sentiment analysis to attract and retain top talent. 00:00 Introduction and Host Welcome Connect with David on LinkedIn | |||
| Throw Out the PowerPoint Deck and Do This Instead Says Former Pfizer Head of HR | 11 Nov 2024 | 00:30:26 | |
In this engaging episode of 'We Are Only Human,' host Ben Eubanks converses with Larry Kelly, an experienced HR leader and storyteller. Larry shares his journey from leading HR at Intel and Pfizer to founding his own consulting business, Attract Wonder, which focuses on integrating awe and curiosity into organizations through storytelling. The discussion covers the significance of storytelling in leadership, the emotional impact of sharing personal and organizational stories, and the innovative methods Larry employs in his workshops, including the transformative power of unscripted narratives. Highlights include Larry’s experiments with blank jigsaws and puppets in team-building exercises, demonstrating the importance of playfulness and emotional connection in corporate environments. This episode provides valuable insights for anyone looking to deepen their understanding of effective communication and team dynamics. 00:00 Introduction and Welcome Connect with Larry on LinkedIn | |||
| Proximity and Approachability Enable a People-Centric Workplace Culture | 31 Oct 2024 | 00:22:07 | |
In this episode of We’re Only Human, host Ben Eubanks converses with Louise Willoughby, Chief People Officer at Beekeeper, to explore the groundbreaking strategies Beekeeper has employed to enhance employee retention. The discussion underscores the importance of aligning company and employee values, and introduces impactful initiatives such as 'frontline days', mental health support platforms, and flexible learning budgets. Louise highlights programs like paid sabbaticals for personal learning projects, proactive business continuity planning, and fostering a people-centric culture through regular check-ins and manager involvement in comprehensive career conversations. These insights offer actionable advice for HR professionals aiming to cultivate supportive and effective workplace environments. 00:00 Welcome and Introduction | |||
| Empowering Habitat for Humanity Philadelphia's Managers in Compensation Transparency | 21 Oct 2024 | 00:21:09 | |
Building Trust in HR: Kathy White on Compensation and Communication 00:00 Introduction and Preview Check out the FREE HR Summer School replay for 7.5 HRCI/SHRM Credits Connect with Kathy on LinkedIn | |||
| Accelerating Business Agility with Poornima Farrar of Rival | 07 Oct 2024 | 00:28:00 | |
In this episode of We Are Only Human, host Ben Eubanks is joined by Poornima, Chief Product Officer at Rival. Together, they discuss the latest research in Talent Acquisition, focusing on the importance of flexibility and agility within organizations. They delve into the challenges employers face in forecasting hiring needs, the necessity of personalized onboarding processes, and the evolving role of AI in talent acquisition. The conversation highlights the significance of having integrated systems to maintain data accuracy and compliance. They also touch on the evolving landscape of ATS and the critical role of skill development in maintaining an adaptable workforce. Poornima emphasizes the importance of engaging deeply with vendors and understanding the real capabilities of their solutions. 00:00 Introduction and Welcome | |||
| Centralizing the Recruiting Function and Building Global Credibility | 02 Oct 2024 | 00:17:29 | |
In this episode of We're Only Human, Ben Eubanks interviews Marcus Thorpe, Global Head of Talent Acquisition (TA) at ThoughtWorks, during the Starcircle Supernova Conference in Cork, Ireland. Marcus shares his experiences and strategies for scaling TA functions across 20 countries, centralizing recruiting processes, and leveraging data to make informed hiring decisions. Key topics include the importance of calibration, data-driven decisions, and building a cohesive global TA strategy. Marcus also provides actionable advice for TA leaders facing similar challenges in alignment and data utilization. 00:00 Introduction and Welcome Connect with Marcus on LinkedIn | |||
| From Burnout to Breakthrough: Redesigning Work for Human Flourishing | 16 Sep 2024 | 00:18:50 | |
In this episode of We're Only Human, Ben Eubanks discusses with Jessica Teitjen about her journey from law to executive leadership in HR and IT. Jessica shares her personal experience of burnout and her subsequent deep dive into the neuroscience of human performance. They explore the disconnect between current workplace practices and positive human outcomes, emphasizing the need for practices that balance both business and human results. Jessica outlines practical steps for HR professionals to align and optimize the nervous system for better performance, advocating for balanced breathing and a holistic approach to integrating creativity, compassion, and courage in the workplace.
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| Creating a Workplace People Love: Insights from isolved's Amy Mosher | 02 Sep 2024 | 00:21:01 | |
In this episode of 'We Are Only Human,' host Ben Eubanks is joined by Amy Mosher, Chief People Officer at isolved. They discuss the crucial elements of building a company culture where employees are eager to join and reluctant to leave. Amy shares insights from her experience transforming isolved's culture, emphasizing high trust, transparency, and a focus on diversity and inclusion. The conversation also covers practical advice for HR leaders on driving business success through culture and excellent leadership. Ben and Amy share laughs and personal stories, making for an engaging and insightful discussion.
See the HR Summer School replay for free | |||
| How to Use "Contracting" as a Recruiting Power Skill | 26 Aug 2024 | 00:33:15 | |
In this engaging episode of 'We Are Only Human', host Ben welcomes Paul Norman, a seasoned TA leader and consultant. Paul shares his extensive experiences in talent acquisition across diverse industries like financial services, technology, and healthcare. The discussion covers TA strategy, aligning recruitment with business goals, user experience in recruiting, and building credibility with hiring managers. Paul also emphasizes the importance of listening, contracting during intake meetings, and simplifying the hiring process to be successful at scale. Tune in for practical tips on enhancing your talent acquisition function. Key moments | |||
| Proactive vs Reactive Talent Acquisition: Insights on Hiring Friction, Quality of Hire, and More | 19 Aug 2024 | 00:24:48 | |
In this episode of 'We're Only Human,' host Ben Eubanks converses with James Galvin, founder of Starcircle. They discuss key aspects of talent acquisition, including being data-driven, understanding market dynamics, and achieving internal alignment within organizations. James introduces Starcircle’s 12-component Hiring Friction Model, which addresses various elements such as demand alignment, candidate experience, and technology enablement. The discussion emphasizes proactive planning and continuous improvement in hiring practices to meet business objectives successfully. Connect with James on LinkedIn See the Starcircle Hiring Friction Model | |||
| How to Forecast and Strategically Plan for Seasonal Hiring Needs | 12 Aug 2024 | 00:35:04 | |
Rebroadcast note: For the first time in We're Only Human's 8-year history, we're rebroadcasting some of our most popular episodes to share them with new listeners. That means sometimes the speakers will have moved to a new company in the interim, but the lessons they shared are still relevant, topical, and valuable. Enjoy! In this episode of We're Only Human, Ben Eubanks talks with Kristi Jones, a former Talent Acquisition leader at H&R Block, about their innovative approaches to seasonal recruitment and workforce planning. Kristi shares insights on building strong hiring manager relationships, the transition from recruiter to manager, and the importance of data and metrics in talent acquisition. She also discusses how H&R Block uses technology, including AI tools, to improve recruiting processes and stay ahead of industry trends. The conversation explores the challenges of high-volume recruitment, the importance of strategic planning, and the need for transparency and collaboration between recruiters and hiring managers. Connect with Kristi on LinkedIn | |||
| Hint: Nobody Likes Feedback. But Here's Why Two HR Leaders Say We Need It | 05 Aug 2024 | 00:27:29 | |
This episode of We're Only Human features a keynote panel discussion with Ben Eubanks, Broc Edwards, and Dana Ullom-Vucelich. The panel focuses on the importance of creating cultures centered around giving, seeking, and receiving feedback regularly. The discussion highlights how performance reviews should be routine and uneventful if feedback has been consistently shared throughout the year. The episode stresses the need for regular communication to avoid the pitfalls of ineffective performance reviews.
2. Broc Edwards, Director of Learning and Leadership at Baylor University | |||
| How to Drive an Off-the-Charts Employee NPS (eNPS) Score | 29 Jul 2024 | 00:23:37 | |
In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways: First, HR leaders should have a deep understanding of the company's mission and vision. Second, they must be able to communicate the strategic goals clearly and effectively. Third, aligning HR practices with the company's overarching strategy is crucial for fostering a cohesive and productive work environment. This episode is a replay from HR Summer School 2024. Learn more about Goody and send your first Goody for free | |||
| AI is Eating Our Jobs and Creating a Career Cliff | 22 Jul 2024 | 00:39:48 | |
In this episode of "We're Only Human," host Ben Eubanks welcomes Christopher Lind to discuss the impact of AI on jobs, skills development, and the future of work. They delve into topics such as the replacement of employees by AI at Klarna, the need to rethink skills development in the age of AI, and the importance of blending human expertise with AI capabilities. The discussion offers a deep dive into how organizations can better prepare their workforce for the evolving landscape while highlighting the roles that both human skills and AI play in this transition. | |||
| Designing a Collaborative People Strategy that Drives Business Impact | 15 Jul 2024 | 00:27:59 | |
In this episode of We're Only Human, host Ben Eubanks talks with Marjorie Williamson, the leader of Global Total Rewards and HR Operations at RTI International. They discuss the importance of connecting people strategy with business strategy, focusing on RTI's ambitious North Star goal to positively impact over 1 billion people by 2030. The conversation covers topics like the development of a holistic people strategy, creating a culture and organizational health dashboard, and using total reward surveys to inform compensation strategies. Marjorie also shares insights on leadership involvement, the importance of flexibility, and the challenges and progress in implementing these strategies at RTI. Connect with Marjorie Williamson | |||
| Developing a Frontline Workforce? Here are Critical Elements to Consider | 08 Jul 2024 | 00:30:00 | |
In this episode of We're Only Human, Ben Eubanks hosts David Wentworth, talent platform evangelist at Schoox, to discuss the importance of developing frontline workers. They discuss the challenges frontline workers face, such as time constraints and lack of practice opportunities, and emphasize the value of mobile solutions for training and communication. David also shares examples of companies like Hooters of America and Sonesta Hotels that have successfully invested in their frontline employees, demonstrating the long-term benefits of supportive development practices. Check out the research report discussed on this episode | |||
| How to Reduce Interview Cycle Time with Sarah Faupel of Enterprise Mobility | 01 Jul 2024 | 00:28:33 | |
In this episode of We're Only Human, Ben Eubanks interviews Sarah from Enterprise Mobility's talent acquisition team to discuss strategies for emerging talent and improving candidate experiences. Sarah shares insights about Enterprise Mobility's internship program, onboarding processes, and an expedited hiring model to streamline the recruitment of IT talent. Sarah also emphasizes the importance of early engagement, robust training, and creating strong leadership connections for interns. The discussion also covers the benefits of quick hiring processes and methodologies for convincing stakeholders to adopt new recruiting practices. In addition, to open the episode, Ben speaks with Rocky Paap, CEO of Filtered and a partner that supports Enterprise Mobility's talent acquisition function with screened and vetted candidates. | |||
| Using Neuroscience to Drive Better Learning Outcomes at Work | 31 May 2024 | 00:28:50 | |
In different organizations, sometimes learning is a punishment. If people don't do the right thing or there's a safety issue or a compliance issue, we send people to training. The other end of that spectrum is it's a reward for people. So, your top performers, key talent. So how do we find somewhere in the middle? We're Only Human -- Episode 179
Connect with Hannah on LinkedIn | |||
| 3 Keys to Better Employee Retirement Savings and Returns | 30 Apr 2024 | 00:28:19 | |
What's it going to take for them to be able to retire? They're going to need to number one: save. Number two, have earnings on what they've saved. And number three, they're going to have to minimize the deductions coming out of their accounts. We call that the three key drivers. Chris Thixton, Principal, Pension Consultants, Inc. We're Only Human -- Episode 178 In this episode of We're Only Human, host Ben Eubanks and retirement benefits strategist Chris Thixton discuss the importance of properly managing retirement plans and benefits, emphasizing the three key drivers. It stresses the need for HR leaders to set clear goals, establish measurable metrics, and prioritize transparency. A practical example is shared where a company enhanced its retirement plan outcomes through a strategic shift in focus and commitment. The conversation highlights the significance of caring for employees' financial security and the impact of proactive retirement planning on individuals' future well-being. Connect with Chris on LinkedIn | |||
| 3 Talent Leaders Speak on Skills, Fairness, and Branding | 19 Apr 2024 | 00:30:20 | |
Recruiting is preparation for retention. I think it's really top of mind that we should focus on that because a lot of people think that recruiting is just the top of funnel--just getting people in the door. But the experience that people have during the recruitment process... Data has supported that it flows into the retention of that individual throughout their life cycle.
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| Aligning Employee Effort with Company Goals: Lessons from Rothy's | 29 Mar 2024 | 00:22:18 | |
"So how do we ensure that our team is focused on the right things so that they're making an impact and seeing that reflected in the business success? As companies increasingly are focused on the bottom line, we just cannot afford to have employees working on things that are not moving the ball forward as it relates to our priorities." | |||
| Using a "Me Manual" to Increase Employee Belonging | 18 Mar 2024 | 00:23:54 | |
"We can make the case. Research is out there that prioritizing connection over productivity is the fastest way to get the productivity. When people have the sense of belongings and feel valued and be part of something, the productivity goes up."
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| Why HR Should Consider the CEBS Employee Benefits Certification | 13 Mar 2024 | 00:20:22 | |
"I also enjoy the face to face with employees. And I think I really have chosen this field of benefits, this discipline, because I want to help employees maximize the benefits that are offered to them." Summer Martin, Human Resources Generalist, STRATA-G Solutions We're Only Human -- Episode 174 The episode features a conversation between Ben Eubanks and Summer Martin about Summer's journey in pursuing the Certified Employee Benefits Specialist (CEBS) certification. Summer shares her passion for educating employees on benefits and helping organizations enhance their benefits offerings. She discusses the importance of effective communication in benefits and the value of specialized certifications in HR. The conversation highlights the role of benefits in attracting and retaining talent, as well as the significance of tailoring benefits information to different audiences. Show Notes | |||
| Unleashing the Power of Good Managers: Insights from CHRO Cheryl Gochis | 04 Mar 2024 | 00:27:18 | |
"And someone says, 'I don't think management's for me.' Celebrate that! When somebody says that to you, you need to celebrate and say, 'Great decision!' As an individual contributor, you have joy in your job by being excellent, by being a subject matter expert."Cheryl Gochis, Chief Human Resources Officer, Baylor University We're Only Human - Episode 173 In this episode, Ben Eubanks interviews Cheryl Gochis, the chief human resources officer at Baylor University. They discuss the importance of enabling and selecting great leaders. Cheryl highlights the impact of a good manager on their team, the importance of truthful job descriptions for manager roles, and the need for HR professionals to understand and support the business they serve. The interview also highlights the value of sharing real stories and narratives to guide managers, rather than adopting a formulaic approach. Show Notes
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| Learning in the Age of AI with JD Dillon | 28 Feb 2024 | 00:34:48 | |
"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, AxonifyWe're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include: 1. The evolving role of learning technology in supporting frontline workers. 2. The potential for technology to address challenges such as language barriers and accessibility. 3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development. Show Notes
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| Benefits Broker Turned HR Leader: How to Take Control of Employee Benefits | 12 Feb 2024 | 00:25:36 | |
"I would be remiss to tell our employees 'you have the power to question your doctors' if I didn't tell HR people 'you have the power to question your consultants and brokers' the exact same way." Melissa Cassidy, Human Resources Leader, Valpak We're Only Human -- Episode 171 In this podcast episode, host Ben Eubanks engages in a conversation with Melissa Cassidy, focusing on the topics of benefits, HR, and employee wellness. They discuss Melissa's background and her experience in the field. Melissa shares the challenges she faced when implementing a new benefit plan and the importance of gathering employee feedback. Moreover, they dig into the strategies they used to educate and support employees in terms of benefits and financial literacy. Key Takeaways:
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| Can You Really Prove the Value of Learning and Training Activities? | 22 Jan 2024 | 00:25:40 | |
"So when it comes to training and learning as a viable solution for helping people be the best that they can be in the roles that they serve, I believe that that's always been important. We've just not always been able to illustrate impact in the past the way in which we're able to now. That is because of the different types of tools and resources and knowledge that we've gained about the science of measuring the impact of training and learning." Kevin M. Yates, The L&D Detective We're Only Human -- Episode 170
It's an age-old problem: We're training people, but how do we know if it's working? What's the impact? What's the result? What's the ROI? In this interview with Kevin M. Yates, the learning detective and a daily practitioner with experience in learning analytics and measurement at organizations like Meta and McDonald's, you'll learn about how measuring and proving training value is closer than ever before. Show Notes
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| A Case Study in Hiring with Intentionality, Not by Accident | 12 Jan 2024 | 00:21:18 | |
"So it's really designed to be a two-way street and to create that conversation from the very, very beginning points. So we're setting the expectations for what employment is going to be like, especially as a leader at our company." Nicole Hirsch, Sr Recruiting Manager, Lattice We're Only Human -- Episode 169
Teaching hiring managers how to interview... It sounds like a foregone conclusion, yet data from the 2023 Lighthouse Research & Advisory Modern Screening Practices Study of more than 500 employers shows that it's not happening as much as it should. Employers put their reputation on the line every time they let hiring managers speak with candidates, but they don't always do a good job of preparing them for what to say, how to say it, etc. In this conversation between Ben and Nicole Hirsch, a senior recruiting leader, you'll hear how to approach this with intentional focus in order to drive the best hiring results. Show Notes
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| Building a Career in HRIS and HRIT - Insights from the Trenches | 05 Jan 2024 | 00:21:35 | |
"Like a lot of people, it's something I fell into. I don't think there's anybody out there that woke up and said, "When I grow up, I want to be an HR tech/HRIS person. So I had a background in social work, counseling, and nonprofit, then got into it and then ended up working in an HRIS role implementing a learning management system. That was my first kind of true HRIS and I'd never worked with learning management before. I'd never worked in HR before. So it was a learning experience for me. But since then, I've grown in responsibility and different systems that I've worked with, and I've gotten a lot of experience doing data analytics, people analytics and system support. I just love that blending of technology and people." Tim Whitley, Director of HR Technology, Oklahoma State
We're Only Human -- Episode 168 Everyone knows the core elements of human resources: hiring, training, compliance, payroll... But what about HRIS? What does it take to excel in that type of role, and how do you get into that specific discipline of HR? In this interview with Tim Whitley, the HR Tech Wizard, Ben dives into that background, the transition, and advice Tim might have for others that want to explore the same career path. Show Notes
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| The #1 Pay Transparency Priority for Employers | 11 Dec 2023 | 00:29:07 | |
"Pay transparency is here (or coming) depending on where you're located and where you're hiring people. It's kind of like a snowball rolling down the hill getting bigger and bigger. It's something to really stop and think about and prepare for now, because it's not easy. I think the biggest thing around transparency is thinking about what your education plan is for your people." Megan Nail, Vice President, Total Rewards Practice at NFP We're Only Human -- Episode 167 In our research with employers, we find many of them believe that salary transparency puts more power into the hands of candidates and employees, but there's also a lot of value for employers, too. If your organization wants to stand out from the crowd, it's not as simple as bumping up pay and walking away. In today's interview with Megan Nail, she tells some of the best strategies for evaluating your compensation competitiveness against internal and external measurements. Plus she gives her best advice on how to manage pay transparency in a healthy, employee-focused manner. Show Notes
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| Turning Labor Market Insights into Talent Intelligence with Brian Jackson of Southwest Airlines | 25 Oct 2023 | 00:34:48 | |
So we're looking at how the words are actually formed. When you're hiring for a technology manager, what does that mean? Are you looking for a technical technology manager? Are you looking for someone who grew up in the chops of software development, knows all of the full delivery life cycle, or are you looking for someone who's more project focused? If your job description isn't conveying those skills or that type of clarification in the job description, you're not gonna get the right person. You might get lucky. But when you're hiring at scale, you know you can't do that time and time again. Brian Jackson, Talent Acquisition Consultant, Southwest Airlines We're Only Human -- Episode 166 How can employers use the data from the larger labor market to make decisions on key skills, strategic workforce planning, and other human capital activities? In this episode, Ben talks with Brian Jackson of Southwest Airlines on that exact topic, diving into data sources, how to translate insights, and more. Talent leaders that have considered exploring the new era of talent intelligence will learn Brian's thinking on the topic and how he supports his team with external labor data from beyond the four walls of the organization. Show Notes
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| Skills, Potential, and Work Insights from Heidi Perloff of The Estée Lauder Companies | 04 Oct 2023 | 00:29:28 | |
" I do think that there is so much hidden talent inside our organizations, and we don't even realize it. How do you find that? How do you leverage that? How do you build and develop that? This is what I find so interesting about the skills conversation. Everything that we've just been talking, about the potential and impact for any one of us is huge." Heidi Perloff, SVP, Global HR Strategic Initiatives and Delivery Solutions at The Estée Lauder Companies Inc. We're Only Human - Episode 165 Think about yourself and your work for a moment. Does your job title capture everything you are capable of doing, or does it just highlight a small subset of your skills that make you who you are? In this episode of We're Only Human, Ben talks with Heidi Perloff from The Estee Lauder Companies about the importance of knowing our people, understanding our own talents and passions, and how to bring those together in the workplace. Show NotesShow Notes
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| How to Skip 1,500 Interviews and Increase Quality of Hire | 28 Aug 2023 | 00:32:07 | |
And so that doesn't happen overnight. But over time, as people bought into it and we started to see over the course of one year, we gave the business back 1500 interviews. Imagine the extra time that was available for our product managers. They could do their job, and then when the quality of hire goes up with that, you start to get this [positive] cycle. You've now made a better hire, and because you started with listening, there's a high probability that [they're] gonna be successful and stay longer. Lance Sapera, Former VP Talent Acquisition, Talend We're Only Human -- Episode 164 How do you structure talent acquisition teams to support business growth? Did you know that the best approach isn't to use a very lean team and overwork them? That's the perspective of today's guest, Lance Sapera, who has supported multiple organizations through rapid growth as a talent acquisition executive. The insights he offers are a roadmap to smarter, more effective hiring practices. As the title indicates, Lance shares one change to TA processes that led to 1,500 fewer interviews AND a stronger quality of hire at the same time, which is virtually unheard of. Grab your notepad. This is a great episode and you should have some excellent takeaways. Show Notes
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| Can HR Really Work Remotely? How Eco’s Head of People Does It | 04 Aug 2023 | 00:23:42 | |
I'm really excited we are a fully remote organization. It's why I get to do the work I do from Hawaii. It does mean I have really early mornings, so be aware of what you're signing up for, but I get to work fully remote. In supporting fully remote organizations, we have to be incredibly intentional about the culture and the way we work. Diana Brown, Head of People, Eco We're Only Human -- Episode 163 Working remote. It's a polarizing topic overall, but perhaps even more so when it comes to HR positions. Should HR be in the office, or is it okay if People professionals work remotely? In this episode, Ben talks with Diana Brown of Eco about how she and her team manage the remote/distributed aspects of creating a connected, employee-focused culture through intentional design, communications, and more. Show Notes
goody ongoody.com https://www.ongoody.com/business | |||
| 3 People Leaders Share Frontline Employee Engagement Secrets | 17 Jul 2023 | 00:50:11 | |
"One of the things that a lot of our industry struggled with was trying to regulate employees and not let them have their phone in their hand, but we actually encourage it. We ask them to help us do TikToks. Everybody gets involved. It really brings in a sense of camaraderie. We're not constantly saying, 'Get off your phone. Get off your phone. Get off your phone.' We're encouraging them: get on your phone, take the pictures, take the videos, promote the brand." Michele Corkins, Senior Manager, People Solutions, Hawaiian Bros Island Grill We're Only Human -- Episode 162 Think about this research stat: One out of every two frontline workers thinks they aren't treated equitably with corporate staff. In our 2022 Frontline Worker Study that covered thousands of frontline staff around the world, we found so many different insights that are helpful for understanding how to build an employee experience that supports, connects, and engages these critical employees. Today's podcast episode is a replay of a conversation between Ben and three HR leaders at frontline employers:
Listen in to hear what tools they use to support their people, what resources they think are more relevant to frontline staff, and more. Thanks to Harri for connecting us! Show Notes
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| Listening to the Needs of 1700 People at Once at Getty Images | 06 Jul 2023 | 00:21:33 | |
"We have 1700 people at our company. That's 1700 different opinions, needs, journeys. So at Getty Images we create and we measure and we monitor engagement opportunities to strengthen a work culture where people belong and they can do their best work." Marie Potter, Senior Director, Culture & Development, Getty Images We're Only Human -- Episode 161
Defining the problem is a big step towards finding a solution. But what do you do when the problem or challenge is so broad and varied that it's hard to pinpoint what solution might work? That's the difficulty that arises daily for HR leaders looking at how to support the needs of every person in the workforce. In this episode of We're Only Human, Ben talks with Marie Potter from Getty Images about how she and her team are able to listen, identify, and support the needs of their workforce at scale. Show Notes
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