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Can companies predict the future? Allen Nejah, founder and CEO of SunMan Engineering, joins Aaron Wolpoff and Melissa Eaton on We Fixed It, You're Welcome to explain why he built a connected, voice controlled car dashboard in 2005 and then watched the rest of the industry sell it fifteen years later. This is a conversation about corporate innovation strategy and the distance between a good idea and a good idea at the right time. We get into why only 12% of advanced manufacturing companies ever commercialize an innovation at scale, why 95% of filed patents never earn a dollar, how quarterly earnings pressure quietly shrinks R&D ambition, why a corporate innovation lab has to be funded and measured differently from the rest of the business, and how large companies use patent litigation to push small inventors out of a market. In 2005, Allen Nejah built a touchscreen tablet that lived in a car dashboard, connected to the internet, and answered when you spoke to it. He called the voice assistant Genie. The iPhone did not exist yet. Tablets did not exist yet. The carriers he pitched asked him whether he was trying to get people killed. Twenty years later every car on the lot ships a version of what he built, and he is not the one selling it. Aaron Wolpoff and Melissa Eaton use his story to work through the question sitting underneath every innovation budget: how do you tell an idea that is wrong from an idea that is only early? The conversation runs from Ernst and Young's finding that just 12% of advanced manufacturing companies ever commercialize at scale, through the legal machinery large companies use to squeeze small patent holders out of a market, and lands on a practical playbook for funding, measuring and killing innovation projects without punishing the people who ran them. It is for founders, R&D leads, product people and anyone who has been asked to justify a project that will not pay off this quarter. About the guest Allen Nejah is the founder and CEO of SunMan Engineering, where he has spent more than 35 years doing product development and prototyping across automotive, aerospace, robotics and telecom. His team has delivered over 1,670 projects for clients including IBM, Sony, Samsung and Apple. He is a serial entrepreneur and a professor at San Jose State University, and he holds patents on the connected car technology he started building in 2005. He is currently developing what he describes as the smallest transmission in the world, a robotic transmission his research suggests could increase EV range by 40%. What you will learn Why Allen's 2005 connected car system was allowed only a seven inch screen, and what that reveals about how organisations decide what is possible The two numbers Melissa opens with: 12% of advanced manufacturers commercialize at scale, and 95% of filed patents never earn a dollar How a nonprofit law firm funded by the largest players in an industry can invalidate a small holder's patent, and why Allen was told he could go to jail for owning one Why Allen says engineers build from product to customer, and why reversing that order is the mistake that has cost him millions The case for funding an innovation lab out of the cash cow rather than the operating budget, and giving it milestones instead of company OKRs Why "fail fast" is mostly a slogan when pilots run for eleven years, and what rewarding the kill instead of only the win looks like in practice How Sunman builds its own technology in the idle gaps between client projects, and what that funding model makes possible In this episode: - The driverless car project Allen started in 2005, and the tablet he had to build himself because none existed yet - Why carriers and automakers told him internet in the car would get people killed - The Ernst and Young numbers sitting underneath most failed innovation programs - Why engineers build from product to customer, and why that order has cost him millions - Funding an innovation lab out of the cash cow instead of the operating budget - Rewarding the kill and not just the win, and why "fail fast" usually is not fast - The robotic transmission that could add 40% to EV range, seven years in and still waiting for a window Connect with Allen Nejah LinkedIn: https://www.linkedin.com/in/allen-nejah/ Connect with We Fixed It, You're Welcome Website: https://www.wefixeditpod.com Instagram: https://www.instagram.com/wefixeditpod LinkedIn: https://www.linkedin.com/company/wefixeditpod YouTube: https://www.youtube.com/@WeFixedItPod If you enjoyed this episode, don't forget to Like, Subscribe, and leave a review. Share it with someone who loves business strategy, branding, or marketing. Disclaimer A quick disclaimer. We are going into this somewhat cold, and nothing we say should be construed as legal advice, financial advice, or anything that would get us in trouble. These are simply our views and opinions. We're here to ask the kinds of questions everyone is thinking, have engaging conversations, and explore ideas worth discussing. If, by the end, we fixed it... you're welcome. All trademarks, intellectual property, and brand elements discussed remain the property of their respective owners.

Apple has a new CEO. But should John Ternus try to change Apple — or protect what already works? Chris Deaver, former Apple and Disney leader and co-founder of BraveCore, joins Aaron Wolpoff and Melissa Eaton to unpack one of the biggest questions facing Apple's next chapter: how do you evolve a company without losing the culture that made it great? Chris brings an unusually close perspective to the conversation. He worked in leadership development at Apple and worked extensively with John Ternus over more than a decade as Ternus developed into the leader Apple ultimately chose to succeed Tim Cook. The conversation explores why Steve Jobs and Tim Cook were so different, why that difference actually helped Apple, and why John Ternus doesn't need to become either one. They discuss Apple's collaborative culture, the shift from "Think Different" to "Different Together," the company's approach to AI and privacy, the future of AR, the challenge of creating Apple's next major product category, and the pressure on a new CEO to deliver a "mic drop" moment. Chris also explains why Apple's current transition is less about fixing a broken company and more about preemptively positioning a healthy company for its next phase. In this episode: Why Steve Jobs chose a fundamentally different successor in Tim Cook What Apple actually needs from John Ternus Why culture may be Apple's most important product The shift from "Think Different" to "Different Together" Why Apple promotes people based on principles, not just results The danger of a CEO trying to control every function Apple's "category one" philosophy What Disney's succession problems can teach Apple Why Apple's approach to AI is different Privacy vs. AI's dependence on massive amounts of data Why Apple doesn't need to be first The future of AR glasses What would make consumers actually want Apple's next wearable Why Apple's next major product doesn't have to replace the iPhone The pressure on John Ternus to deliver a major signal Why Apple should preserve its culture while evolving its operating mechanics Why Apple needs to sell the thesis, not just live it What you will learn Why Steve Jobs and Tim Cook were intentionally different leaders Why Apple needs the right leader for the right phase, rather than another Steve Jobs Why Apple's culture may actually be its most important "product" How Apple shifted from **"Think Different" to "Different Together" Why John Ternus's biggest challenge isn't hardware — it's becoming a truly enterprise-wide CEO Why Apple promotes leaders who demonstrate its principles, not just performance How Apple's "category one" philosophy allows leaders to own their expertise while trusting other leaders to own theirs Why CEOs can damage companies by trying to have their hands in everything What Apple's approach to AI reveals about its commitment to privacy Why Apple may deliberately refuse to be first in AI Why "we don't care about being the first, we care about being the best" is central to Apple's strategy Why AR could become Apple's next meaningful product category What Apple needs to prove before consumers will actually want AR glasses Why Apple's biggest challenge may be explaining the use case, not building the technology Why the pressure for a "mic drop" product announcement could become a problem for Ternus What Apple can learn from its failed succession stories Why Chris sees the current situation as preemptive positioning rather than fixing a broken company Why Ternus needs to become a deeper collaborator rather than trying to impose a singular vision Why Apple should "sell the thesis, don't just live it" Why the best future for Apple may involve preserving its culture while changing the mechanics around it Notable quotes "The culture is the gift that keeps on giving." — Chris Deaver "For Apple, incremental is revolutionary." — Chris Deaver "Apple's always been a company that is first about getting the principles right." — Chris Deaver "We don't care about being the first, we care about being the best." — Chris Deaver "You don't want to be educating the consumer about this. You want them to experience it." — Chris Deaver "There's not really a broken per se." — Chris Deaver "It's almost a preemptive, like, let's not let it break." — Chris Deaver "Do you really wanna rush Michelangelo's sculpture?" — Chris Deaver About our guest Chris Deaver is the co-founder of BraveCore, a leadership and culture consultancy focused on helping organizations build cultures around co-creation and collaboration. His LinkedIn describes his work as spanning two decades inside organizations including Apple and Disney Connect with Chris Deaver: Linkedin -  LinkedIn Website -  BraveCore Connect with We Fixed It , You're Welcome: Website-  https://www.wefixeditpod.com Instagram -  https://www.instagram.com/wefixeditpod Linkedin - https://www.linkedin.com/company/wefixeditpod YouTube -https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

What happens when one of America's most iconic snack brands becomes a multi-billion-dollar acquisition that’s not as sweet as it once seemed? In this episode of We Fixed It, You're Welcome, the team tackles Smucker's $5.6 billion acquisition of Hostess and asks why beloved brands like Twinkies, Ho Hos, Ding Dongs, and Donettes have struggled since joining the Smucker's portfolio. Joining the discussion is Rebeca Johnson, former VP of Marketing at Frito-Lay and a veteran CMO who has spent decades transforming legacy brands. Together, our panel explores why operational fit matters just as much as brand equity, how evolving consumer habits have reshaped the snack aisle, and what Smucker's could do to turn the Hostess situation around. In this episode: Why Smucker's acquisition has struggled despite Hostess' iconic status The operational mismatch between grocery and convenience store distribution Why nostalgia alone can't revive legacy brands How healthier consumer preferences changed the snack category The importance of shopper psychology and shelf placement Our own product innovation ideas including healthier Twinkies and Smucker's-inspired flavors Why great acquisitions fail despite strong financial models How social media, influencer marketing, and cultural relevance could revive Hostess The team's complete turnaround strategy for one of America's most recognizable snack brands If you enjoy lively conversations about business strategy, branding, marketing, operations, acquisitions, and customer experience, this episode is for you. Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. 🌐 Websitewww.wefixeditpod.com 📲 Follow Us Instagram: https://www.instagram.com/wefixeditpod LinkedIn: https://www.linkedin.com/company/wefixeditpod YouTube: https://www.youtube.com/@WeFixedItPod If you enjoyed this episode, don't forget to Like, Subscribe, and leave a review. Share it with someone who loves business strategy, branding, or marketing. Disclaimer A quick disclaimer. We are going into this somewhat cold, and nothing we say should be construed as legal advice, financial advice, or anything that would get us in trouble. These are simply our views and opinions. We're here to ask the kinds of questions everyone is thinking, have engaging conversations, and explore ideas worth discussing. If, by the end, we fixed it... you're welcome. All trademarks, intellectual property, and brand elements discussed remain the property of their respective owners.

Research suggests that 30–50% of today’s work tasks could technically be automated. And yet most of us feel busier than ever. So what’s going on? In this episode, we sit down with author, AI strategist, and business coach Steve Ferman to unpack the “automation irony”: the more tools and systems we add, the less time we seem to get back. Instead of blaming the technology, we dig into the real blockers—governance gaps, cultural resistance, change management failures, rising expectations, and leadership blind spots that prevent automation from delivering the relief it promises. This isn’t an anti-AI episode. It’s a pro-leadership one. About Our Guest Steve Ferman is a tech executive, AI strategist, and certified Scaling Up business coach with over 40 years of experience building, scaling, buying, and selling technology companies. Learn more: https://4pillarcoach.com Key Topics & Takeaways Why automation isn’t a tech problem — it’s an operations problem AI sprawl and shadow AI inside organizations The danger of implementing tools without governance or guardrails Why efficiency gains often lead to raised quotas, not reduced workload The “walled garden trap” and siloed automation efforts How automation quietly shifts burden upstream and creates hidden burnout Why layoffs blamed on AI increase fear and stall adoption The cultural gap between automation promise and employee experience The need for executive alignment before tool selection Why adoption requires enablement, not just software licenses The Core Insight Automation is not failing. Leadership strategy is. Companies often start with the solution — buying the newest AI tool — instead of identifying the operational bottlenecks they actually need to solve. Without executive buy-in, guardrails, and employee engagement, automation simply becomes another layer of work. And when time is saved? Organizations often fill it immediately with more output expectations, reinforcing the productivity paradox instead of relieving it. Strategic Fixes Proposed 1️⃣ Start with Operations, Not Software AI should solve clearly defined operational friction, not chase trends. Diagnose before you deploy. 2️⃣ Build Governance Early Create AI councils, guardrails, usage policies, and clear expectations. Avoid AI sprawl. 3️⃣ Ask Employees First “What are two tasks you hate doing?” Automate those first to build trust and momentum. 4️⃣ Protect Reclaimed Time Hard-code reclaimed hours into the operating model. Allocate portions to: Innovation Upskilling Strategic thinking Reduced workload 5️⃣ Redefine Productivity More output is not always better output. Innovation, morale, and long-term sustainability matter. 6️⃣ Treat AI Like a New Colleague Onboard it. Train around it. Clarify when human judgment overrides automation. 7️⃣ Keep Humans in the Loop AI lacks empathy, emotional intelligence, and true reasoning. The human element remains essential. Who This Episode Is For Executives implementing AI initiatives HR and People & Culture leaders Founders and startup operators Technology and operations leaders Anyone feeling busier despite automation The Big Question This Episode Answers Is automation actually freeing us, or are we just running faster on the same wheel? Final Take Automation can absolutely give us time back. But only if leaders resist the temptation to immediately reinvest every reclaimed minute into higher output expectations. The real opportunity isn’t just efficiency. It’s reinvention. If done right, automation shifts work from execution to strategy, from repetition to creativity, from burnout to innovation. But that shift requires intentional leadership, cultural clarity, and guardrails. Otherwise, we're stuck with the burden of knowing we'll never catch up, no matter how many time-saving tools we add. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Steve Ferman: https://www.linkedin.com/company/4-pillar-coach/  • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at ⁠https://art19.com/privacy⁠ and California Privacy Notice at ⁠https://art19.com/privacy#do-not-sell-my-info⁠.

In this episode of "We Fixed It. You're Welcome," the hosts explore cultural and product differences between the United States and Canada. They discuss unique Canadian offerings like specialty sauces at Subway, higher quality fast food, and distinctive snack flavors. The conversation delves into consumer preferences, brand loyalty, and government regulations affecting product quality and availability. The hosts examine why some American brands struggle to expand into Canada and vice versa, highlighting the importance of understanding local markets. They also touch on the impact of government monopolies on alcohol sales in Ontario and the potential for cross-border product exchanges. The episode concludes with recommendations for Americans to explore Canadian products and for businesses to consider expansion strategies carefully. See Privacy Policy at ⁠https://art19.com/privacy⁠ and California Privacy Notice at ⁠https://art19.com/privacy#do-not-sell-my-info⁠.

Are too many people being promoted into leadership roles? As a result, are companies becoming too top heavy? If we’ve created a system that values managers over executers, is this a recipe for disaster? In this episode, we’re joined by Ron Hetrick, Principal Economist at Lightcast and one of the most influential labor economists in the country. Together, we unpack one of the most important questions facing today’s labor market: whether modern organizations are overloaded with managers and what that means for productivity, hiring, layoffs, and career paths. Drawing on decades of labor market research and macro workforce data, Ron explains why middle managers are often the first cut during layoffs, how that decision can negatively impact companies, and why a contributor-based evaluation might be a better approach. This dynamic conversation digs into provocative questions we’re all asking, challenges assumptions, and poses some very real solutions about improving our collective thinking about the labor force. If organizations want stability, they must create career ladders where experts can grow financially without being pushed into management roles if it creates misalignment. As Ron explains during the episode: The farther your role is from creating revenue or protecting margin, the harder it becomes to justify during restructuring. About the Guest: Ron Hetrick Ron Hetrick is a leading labor economist and Principal Economist at Lightcast. He previously worked at the U.S. Bureau of Labor Statistics and advises Fortune 100 companies, policymakers, and workforce strategists.Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

For generations, a bite of a Reese’s Peanut Butter Cup meant one thing: Milk chocolate. Real peanut butter. That unmistakable taste. Now, many loyal fans say something is different. In this episode, we sit down with Brad Reese, grandson of H. B. Reese and self-appointed “Protector of Reese’s Brand Integrity,” to unpack a controversy that has caught the world’s attention. Brad and others are upset about the current quality of Reese’s products under Hershey’s control, pointing to a shift in taste and either proven or alleged ingredient swaps.  Emotions are high - people love Reese’s. They want real answers. This isn’t just about candy. It’s about trust, heritage, and a beloved company at a cultural tension point with its best customers. What Sparked the Controversy? Brad published an open letter to Hershey’s on LinkedIn calling out what he and many consumers observed: Certain varieties no longer list milk chocolate Some now use “chocolate candy,” “chocolatey coating,” or compound coating Peanut butter replaced in some products with “peanut butter creme” Ingredient changes implemented quietly, without announcement While The Hershey Company has publicly stated that core ingredients have not changed, consumers began comparing labels and conducting side-by-side taste tests online. The consumer pushback and Hershey’s response quickly went viral, drawing attention from major media outlets and even commentary from MrBeast while promoting his own line of Feastibles. A Powerful Quote from Brad “They’re stooping for pennies and passing up dollars.” Subscribe for more deep dives where we fix big business problems with fresh perspectives. Brad Reese https://www.linkedin.com/in/bradreesecom/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at ⁠https://art19.com/privacy⁠ and California Privacy Notice at ⁠https://art19.com/privacy#do-not-sell-my-info⁠.

What a season it's been! In the Season 3 finale, Aaron, Melissa, and Chino reflect on the biggest lessons, favorite guests, and most memorable fixes from an incredible run of problem-solving. We dig into three popular topics to see what's changed over time, and to add new observations and suggestions that are exclusive to this episode. Melissa revisits Hired or Hustled?, where the team originally exposed unethical recruiters and job search scams. Since then, AI-powered deepfakes, fake candidates, and sophisticated employment fraud have transformed hiring into an even bigger trust problem. The conversation explores why verification has become more important than instinct and what both companies and job seekers must do to stay protected. Aaron brings back one of the internet's most unforgettable branding moments: McDonald's CEO Chris Kempczinski's awkward burger video. Was it simply a bad day, or a missed opportunity to turn self-awareness into brilliant marketing? The panel explores how modern CEOs should approach public visibility and why embracing mistakes can sometimes strengthen a brand. Chino follows up on the viral Japanese 7-Eleven egg salad sandwich experiment after experiencing it firsthand in Canada. While the product generated enormous online buzz, the rollout highlighted a deeper lesson: successful products can't simply be copied into new markets without adapting to local consumer behavior. The team discusses why experience matters more than imitation and how 7-Eleven still has the opportunity to evolve in a creative way. The episode also features a brand-new listener submission about reinventing the Home Depot shopping experience through smarter technology, AI-assisted associates, and better customer service. The discussion highlights the show's recurring theme that the best solutions often combine technology with human expertise rather than replacing it. Finally, Aaron, Melissa, and Chino close out Season 3 by thanking listeners, reflecting on what they've learned from each other and their guests, and teasing what's coming in Season 4, including conversations about sports, space, the future, and many more problems waiting to be fixed. Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

GLP-1 medications like Ozempic® and Wegovy® are transforming far more than weight loss. They're changing how people eat, shop, spend money, dine out, and interact with brands, creating ripple effects across retail, restaurants, healthcare, apparel, and the broader economy. In this episode of We Fixed It, You're Welcome, Aaron Wolpoff and Chino Nnadi sit down with Lisa W. Miller, ex PepsiCo VP Consumer Strategy & Insights and founder of Lisa W. Miller & Associates, to discuss groundbreaking findings from her latest proprietary research on the rapidly evolving GLP-1 economy. With insights from more than 30 industry studies and a survey of 6,500 U.S. consumers, Lisa reveals what businesses need to know as consumer behavior changes in real time. From the surprising rise of male GLP-1 users to the future of retail, employee benefits, and restaurant innovation, this conversation explores why companies that adapt early will likely have a competitive advantage while those that ignore these shifts risk being left behind. What You'll Learn • How GLP-1 medications are reshaping consumer spending habits • Why restaurants, retailers, and grocery brands are being forced to adapt • The surprising growth of male GLP-1 adoption and why most brands are missing it • Why simply labeling products "GLP-1 Friendly" isn't enough • How apparel companies and wedding retailers are responding to rapid weight loss • The impact of GLP-1s on HR, employee benefits, and workplace policies • The opportunities and risks businesses should prepare for over the next several years • Why understanding consumer behavior matters more than following headlines. About Our Guest Lisa W. Miller is a Consumer Insights & Innovation Strategist with more than 30 years of experience helping organizations turn consumer insights into business growth. She previously served as Vice President of Insights at PepsiCo and Vice President of Innovation at Brinker International. Today, through Lisa W. Miller & Associates, she helps leadership teams translate research into actionable business strategies. Connect with Lisa: • LinkedIn: Lisa W. Miller • Website: Lisa W. Miller & Associates Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should beconstrued as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

OpenAI and Anthropic are locked in a high stakes rivalry, and the fallout is hurting public trust in AI overall. In this episode, the "We Fixed It, You're Welcome" panel (Aaron Wolpoff, Melissa Eaton, and Chino) sits down with veteran tech PR strategist Perry Headrick to unpack whether the ChatGPT vs Claude rivalry is a branding win or a trust disaster. With over 20 years of experience representing brands like AOL, Bing, Yelp, and Logitech, Perry brings sharp, no nonsense insight into why both AI giants are missing the mark with everyday users, and what they need to do to fix it. Guest Bio Perry Headrick is the founder of Crackle PR, a B2B tech focused communications agency working with startups through publicly traded companies. He also co-hosts the Under Embargo podcast alongside Becca Chambers, CMO at Scale Ventures. Perry brings decades of experience in media strategy, reputation management, and crisis control. Key Topics Discussed Why only 17% of Americans trust the people running major AI companies, and 40% consider them untrustworthy The origin of the OpenAI vs Anthropic rivalry, born from a philosophical split within OpenAI How the Super Bowl ad wars and competitive digs are backfiring on both brands The psychology of "AI dread" and why fear, not excitement, dominates public perception Why AI companies make themselves the star instead of the customer Perry's real world examples: turning heads at a local Chinese restaurant with an AI generated photo, and using AI to pick better golf clubs The case for radical transparency over "promiseware" and vague grandiosity Why sycophantic AI responses (agreeing with everything, false reassurances) erode user trust The Claude broken links example and why owning limitations matters more than smoothing them over Reddit and AMAs as an underused trust building tool Are OpenAI and Anthropic "too big to fail," or heading toward a Yahoo vs Google outcome Why competing companies dragging each other down risks making the entire AI category look unsafe DuckDuckGo's rise as a case study in giving users control (the option to turn AI off) Connect with Perry Headrick LinkedIn: Perry Headrick Podcast: Under Embargo (co-hosted with Becca Chambers, CMO at Scale Ventures) Website: cracklepr.com Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Spotify recently rolled out "personal podcasts," letting anyone generate a custom AI show with no creator involved. So what actually counts as a podcast anymore? Aaron, Melissa, and Chino bring in podcasting veteran and Hall of Famer Rob Walch, who has been a mainstay of the podcast industry since 2005, to unpack where AI fits in, where it doesn't, and why human-made shows probably aren't going anywhere. Rob breaks down the real history of podcasting's biggest growth moments, reacts to the rise of AI in podcasting, and explains why trust, once lost, is brutally hard to win back. Our panel also tackles celebrity podcasts, the trouble with unlabeled AI content, and what actually counts as a podcast these days in a rapidly changing landscape. Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners. Guest Links Rob Walch's personal podcast: podcast411.com Co-hosts In and Around Podcasting with Elsie Escobar (new episodes every other week) Email: rob.walch@global.com LinkedIn: https://www.linkedin.com/in/podcast411/

Happy Prime Day! Amazon Prime Day just turned 11 years old, and what started as a single day invented to fill a sales lull has become somewhat of an actual holiday. How do we celebrate? We buy stuff!  In this episode, our panel digs into celebrations engineered by brands and commerce (Cyber Monday, Small Business Saturday, Starbucks Red Cup Day) to question whether these types of moments build real community or just psychologically condition consumers to spend on cue. Joining the conversation is Pearl Servat, a fractional CMO who helped scale Verizon's Visible brand from zero to over a million customers and led the brand's Visible Acts of Kindness campaign, a movement that grew organically out of a single email. Pearl brings the brand-side perspective on building trust, avoiding the "race to the bottom," and the difference between a manufactured sales event and an authentic cultural moment. Our panel breaks down why Prime Day works (consistency, trust, FOMO, basket-size psychology), where it may be falling short (personalization, social impact, fulfillment promises), and we pitch our own potential improvements, including hyper-personalized deals and a charity-driven "freeze the deals" concept that is up for grabs.Connect with Pearl Servat LinkedIn: https://www.linkedin.com/in/pearlservat/ Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Brand collaborations are everywhere right now. But for every Swatch x AP with overwhelming demand, there are examples like Nike x Tiffany that leave everyone wondering why those brands aligned. In this episode, Aaron, Melissa, and Chino break down the biggest brand collabs in recent history, figure out what separates the legendary ones from the cautionary tales, and build a framework to predict which ones will actually work. What We Cover Why brands are obsessed with collabs and why consumers are starting to get tired of them The Swatch x Audemars Piguet launch that caused mall shutdowns and $25,000 resale prices What makes a collab feel culturally necessary versus just a marketing stunt Nike x Air Jordan — how the original celebrity collab still dominates decades later Nike x Tiffany — two iconic brands, one massive execution failure Adidas x Yeezy — $2 billion made, a very public breakup, and why Adidas is still profiting Pepsi x Kendall Jenner — what happens when a brand collab completely misreads the room Supreme x Louis Vuitton — the collab that redefined streetwear and luxury forever McDonald's Happy Meal collabs — why they keep getting it right over and over HM and Target designer drops — when doing collabs too often kills the excitement The secondary resale market — is it a bug or a feature of a great collab? Aaron's risk framework for predicting whether a brand collab will succeed or fail The Collab Risk Framework (Our Fix) Formalize the unofficial — if customers are already doing it themselves, own it. Lowest risk, built to last. (Taco Bell x Doritos) Combine shared capabilities — two brands each bring a unique strength the other doesn't have. When done right, something magnetic happens. (Swatch x AP, Supreme x LV) Shared audience + shared sensibility — the Venn diagram has to be big enough. If it's too small, the market will tell you the hard way. (Nike x Tiffany failed this test) Curation and scarcity — making something too available kills the desire. The limited nature has to be real and protected. Brands and Collabs Mentioned Swatch x Audemars Piguet (AP) Nike x Air Jordan Nike x Tiffany Adidas x Yeezy (Kanye West) Pepsi x Kendall Jenner Supreme x Louis Vuitton McDonald's x Cactus Plant Flea Market McDonald's x Korean Demon Hunters McDonald's x Pokemon, Beanie Babies, Minions HM x Balmain Target x Kate Spade, Diane von Furstenberg, Karl Lagerfeld, Mossimo Coca-Cola x Oreo Pepsi x Peeps Nike x Toy Story 5 J.Crew x Costco Key Takeaways Scarcity is the most powerful tool in a brand collab. If everyone can get it, nobody wants it. The Venn diagram of your two audiences has to be big. A small overlap means a small result. Execution matters as much as the idea. A great concept with poor delivery (Nike x Tiffany) will still fail. Doing collabs too frequently kills the excitement. The magic is in the rarity. Celebrity collabs carry more risk than brand-to-brand collabs. Brands are predictable. People are not. The secondary resale market is now a built-in part of any major collab launch. Brands need a plan for it. Connect With the Show Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

What happens when luxury brands sell more than products, but the promise of ethics, craftsmanship, and sustainability? In this episode, our panel explores the growing tension between luxury fashion's premium pricing and the increasing scrutiny surrounding supply chain transparency, labor practices, and sustainability claims. Using LVMH and several of its iconic brands as a case study, the conversation examines whether today's luxury consumers are buying status, quality, or a set of values. Joining the discussion is Kirsten K. Harris (Nordstrom, Nike, Amazon), sustainability strategist and founder of eavolu®, who shares insights from more than two decades in the fashion industry. Together, we unpack the realities of ESG compliance, traceability, greenwashing concerns, counterfeit markets, resale opportunities, and the future of ethical luxury. The episode highlights why transparency, authenticity, and accountability are becoming essential business strategies for brands that want to maintain consumer trust in an increasingly skeptical marketplace. Connect with Kirsten K. Harris LinkedIn: https://www.linkedin.com/in/kirstenkharris/ eavolu®: https://eavolu.com Final Thought Luxury brands have long sold aspiration and exclusivity. The next generation of luxury may be defined not by what brands say, but by what they can prove. As consumers demand greater transparency, the future of fashion will belong to companies that can align premium products with authentic business practices. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

What separates a food fad that burns out from one that becomes a lasting brand? This episode dives into the psychology and business strategy behind viral food trends, with Pop-Up Bagels as a current example, to answer the question every food founder and investor is asking: how do you turn a moment into a movement? Featured Guest Talia Solomon — Founder, The Brand Economist Talia is a fractional CMO and brand advisor with a background in marketing and behavioral science. She has impacted companies across food, media, and consumer tech including Pizza Hut, Papa John's, Maggiano's, Del Taco, Ruby Tuesday, Weight Watchers, Bravo TV, Showtime, and Ring Doorbell. Her cross-industry experience gives her a unique lens on habit formation and consumer psychology. The Problem Food trends explode fast, and fizzle just as quickly. Category saturation, cultural shifts, and the gap between first-time curiosity and repeat habit have ended many promising brands. The real question isn't how to generate buzz. It's how to make people come back. Connect with Talia Linkedin - https://www.linkedin.com/in/taliasacks Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

With billions of dollars traded weekly across non-traditional and traditional investors, prediction markets have quickly become one of the hottest crazes in finance. In this episode, we grab time with Andrew Lebbos of Benzinga (SVP of Licensing) to explore the current state of prediction market platforms like Kalshi and speculate about their long-term potential for good. This provocative conversation examines why prediction markets have gained mainstream attention, how they differ from traditional investing and sports betting, and whether crowdsourced forecasting can produce more accurate outcomes than other established methods. The discussion also tackles hot-button topics such as regulation, threats of insider information, concerns over gambling addiction, and the importance of customer retention. From the psychology of gambling to the speculative future of financial markets, this episode explores both the promise and possible risks of turning real-world events into tradable assets. Connect with Andrew LinkedIn: Andrew Lebbos on LinkedIn Benzinga: Benzinga APIs & Data Solutions Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

7-Eleven has been working on a big comeback for a while. Their first big attempt at reinvention might surprise you: egg salad sandwiches. While quite popular in Japan, 7-Eleven’s big gamble on egg salad sandwiches throughout United States stores is head scratching. In this episode, our panel wonders what led to this decision, discusses the larger business challenges at play, and proposes our own fixes for what 7-Eleven should do next. Along the way, we unpack convenience store culture, customer behavior, retail psychology, operational execution, and take a hard look at how brands can misfire when they try to import global trends without adapting them locally. The team also debates: ● Why Japan’s 7-Eleven experience feels completely different than anywhere else ● Whether North American consumers trust convenience store “fresh food” ● Why the U.S. $5.50 sandwich may already be positioned incorrectly ● How pop-up experiences and cultural immersion could help revive the brand ● Why iced coffee might actually be a smarter gateway product than egg salad ● How brands can retrain customer behavior instead of chasing viral moments Plus, Chino gives a firsthand review after testing the North American version of the sandwich in Toronto and shares her unfiltered reaction to it. Key Takeaways ● Convenience stores in Japan function as an everyday food ecosystem, not just gas station stops ● Freshness perception matters more than novelty ● Viral products alone don’t build long-term customer habits ● 7-Eleven may need a full retail experience redesign, not just a menu upgrade ● Limited-time cultural pop-ups could create stronger consumer engagement ● Coffee and customizable experiences may offer a lower-risk path to changing customer behavior If you enjoyed the episode, leave a review and share it with another Fixaholic. And next time you walk into a 7-Eleven, ask yourself: are you there out of habit, convenience, or because the brand actually gave you a reason to come back? Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome.All trademarks, IP and brand elements discussed are property of their respective owners.

What happens when a major airline simply runs out of money? In this episode, USA Today’s consumer travel reporter Zach Wichter joins the conversation to break down the shocking collapse of Spirit Airlines and its impact on passengers, employees, competitors, and the future of budget air travel. After years of financial instability, failed merger attempts, mounting debt, and rising fuel costs, Spirit Airlines officially ceased operations on May 2, 2026, leaving travelers stranded and thousands of employees without jobs. But while the shutdown felt sudden to customers, the warning signs had been visible for years. Together, we unpack how the airline industry handles collapse, why ultra low cost carriers are becoming harder to sustain, and whether Spirit’s downfall signals a much bigger shift in the economics of air travel. In This Episode, We Cover Why Spirit Airlines officially shut down operations How fuel prices accelerated the company’s collapse The real reason ultra low cost airlines struggle long term What happened to stranded passengers and canceled flights Why airline shutdowns often happen abruptly The WARN Act and employee notification responsibilities How airline creditors influence shutdown decisions Why Spirit’s collapse could lead to higher airfare industry-wide The hidden role Spirit played in keeping ticket prices low The rise of premium travel after the pandemic How other airlines are responding to Spirit’s disappearance What happens to loyalty points and travel rewards after an airline dies Key Insight from the Episode Spirit Airlines may be gone, but its impact on pricing across the airline industry was enormous. As discussed during the episode: Whether or not you flew Spirit, you benefited from Spirit Airlines because they helped drive down prices in every market they touched. Without that pressure, travelers may soon face significantly higher airfare across the board. About the Guest: Zach Wichter Zach Wichter is a consumer travel reporter at USA Today, where he covers aviation, travel trends, airlines, and passenger experience through his column Cruising Altitude. Previously, Zach reported for: The New York Times The Points Guy He was also part of the reporting team recognized with a Loeb Award for coverage of the Boeing 737 MAX crisis. Connect with Zach on LinkedIn:https://www.linkedin.com/in/zlwichter/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

Can a financially devastated footwear brand reinvent itself overnight as an AI infrastructure company? In this episode, noted investment strategist Todd M. Schoenberger joins the discussion to unpack one of the boldest corporate pivots in recent memory: Allbirds’ decision to reposition itself as an AI business after losing nearly all of its market value. Is this the beginning of a revolutionary turnaround or a last-minute headline grab designed to buy time? Together, our panel explores whether brand loyalty is enough to survive a category shift this extreme, what investors are really reacting to when companies announce “AI pivots,” and whether Allbirds might still have viable paths forward to pursue its original footwear business instead of such a drastic departure. Are we entering an era where struggling companies can simply add “AI” to their story and reset investor expectations? As discussed in the episode: The company didn’t pivot to AI. They pivoted to a headline. That distinction may define whether Allbirds’ reboot becomes a turnaround story or a cautionary case study. Across industries, companies are racing to reposition themselves around artificial intelligence. But investors, employees, and customers are increasingly asking: What counts as a real pivot? What signals credibility? And what separates strategy from survival tactics? Allbirds provides a rare real-time example of what happens when brand identity, capital constraints, and market hype collide. Todd M. Schoenberger is CEO of CrossCheck Media and Chief Investment Officer at CrossCheck Management. He is a veteran financial commentator whose analysis has appeared on: CNBC Fox News CNN Todd specializes in interpreting market signals, investor behavior, and strategic corporate positioning during periods of economic transition. Connect with Todd on LinkedIn:https://www.linkedin.com/in/todd-m-schoenberger Some standout insights from this episode: ✔ AI announcements can trigger short-term stock spikes without long-term strategy✔ GPU infrastructure businesses require massive capital investment to compete✔ Brand trust weakens when companies abandon their founding mission abruptly✔ Direct-to-consumer footwear strategy may have been a stronger recovery path✔ Meme-stock momentum helped amplify Allbirds’ temporary rally✔ Sustainable brand positioning could have supported a more credible pivot✔ Timing, culture shifts, and retail expansion decisions accelerated decline The Allbirds story raises a broader question for founders and executives: When reinvention becomes necessary, should companies evolve within their strengths or leap into entirely new categories? Sometimes survival depends less on moving fast and more on moving credibly. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners. Key Question Driving the EpisodeWhy This Conversation Matters Right NowAbout the Guest: Todd M. SchoenbergerDiscussion HighlightsA Bigger Strategic Lesson

Napster once reshaped the music industry by making free digital downloads mainstream. Now it’s attempting another reinvention, this time as an AI-powered music platform. But can a brand once synonymous with piracy successfully re-enter the industry it disrupted? In this episode, our panel sits down with podcast host and music industry partner development expert Seth Schachner (ex Sony Music, Jive Records, Microsoft) to unpack Napster’s history, its current AI ambitions, and whether the company still has a meaningful role to play in today’s creator-driven music ecosystem. Together, we explore what Napster got right the first time, what’s different now, and what it would take for the platform to succeed in an era dominated by streaming, TikTok discovery, and AI music tools. What You’ll Learn in This EpisodeHow Napster changed music consumption foreverWhy the music industry revenue dropped dramatically after early file-sharing platforms emerged How platforms like Apple iTunes and Spotify built on Napster’s behavioral blueprint The real difference between early piracy-era innovation and today’s AI music ecosystem Why AI music tools face skepticism from artists and labels. Whether Napster’s brand still has strategic value. The strongest opportunity Napster has today: creator collaboration platforms Why independent artist infrastructure may matter more than streaming competition. How TikTok-era discovery is reshaping music success cyclesWhat Napster would need to do to “fix” its comeback strategyIf Napster Wants to Win Again… The panel suggests Napster should:Lean into collaborative music creation tools support independent artists instead of competing with major streaming platforms build discovery infrastructure for emerging creatorsavoid overextending into too many AI product categoriesfocus on repeat creator engagement instead of passive listening About the GuestSeth Schachner is a veteran entertainment strategist and founder of Strat Americas. His career includes leadership roles at Sony Music and partnerships with companies like Microsoft and Live Nation Entertainment. He also hosts the podcast Breaking Down the Biz, where he explores the business behind entertainment and media. Seth’s Podcast: https://open.spotify.com/show/0S8P5a0rH76RD1DB3BKloD?si=7044f5767af94587 Connect with Seth:https://www.linkedin.com/in/sethschachner/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on:Instagram – https://www.instagram.com/wefixeditpodLinkedIn – https://www.linkedin.com/company/wefixeditpodYouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer - A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We’re here to ask the kinds of questions everyone’s thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you’re welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

LEGO built one of the most iconic brands in history by standing for children, creativity, and open-ended play. But in recent years, a major shift has taken hold. The company is increasingly chasing adult fans with premium, expensive, highly detailed sets, licensed IP, and collector-focused experiences. In this episode, the panel is joined by toy industry veteran Leo Battersby to examine whether LEGO’s pivot toward adults is a smart growth strategy or a dangerous drift away from the very thing that made the brand legendary. The conversation explores the deep tension between imagination vs instruction, open-ended creativity vs rigid build-by-numbers kits, and long-term cultural pipeline vs short-term revenue growth. With declining birth rates, rising screen time, and changing childhood behavior, LEGO is navigating a radically different world than the one it helped shape. The group debates whether LEGO is slowly turning from a system of play into a premium model-building brand and what that means for future generations of builders. Key Topics & Takeaways Why adult collectors now make up ~25–30% of the toy market How LEGO’s “Adults Welcome” strategy and 18+ sets changed the brand The shift from imaginative play to instruction-following construction Why modern LEGO sets leave less room for creative reinterpretation The impact of screens, media, and IP on how kids play today Declining birth rates and what that means for toy company pipelines The difference between “paint by numbers” and a blank canvas Why nostalgia is powerful but not a long-term growth strategy How LEGO risks losing the next generation of builders The hidden danger of optimizing only for adult money Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Southwest Airlines is financially strong. Record revenues. Stock price near multi-year highs. Yet longtime customers are walking away angry. In this episode, we unpack the growing tension between Wall Street performance and customer loyalty at Southwest Airlines. Host Aaron Wolpoff sits down with brand strategist Rene Huey-Lipton, founder of The Dame Collective and former strategy lead on Southwest during its golden years. The question at the center of the conversation: How can a brand be winning financially while simultaneously losing its best customers? From controversial assigned seating to unpopular baggage fees to the triggering “Boarding Royale” Super Bowl campaign, we analyze how strategic shifts have taken the most beloved airline identity in America off course for many consumers. What We Cover 1️⃣ The Core Problem: Financial Success vs Brand Equity Southwest reported record revenue, yet load factors are declining Loyal flyers publicly declaring they are leaving The emotional equity of “We’re all in this together” is eroding The danger of extracting more revenue per customer while shrinking the customer base Rene explains how this mirrors classic Wall Street optimization: maximize short-term revenue, risk long-term brand health. 2️⃣ The Boarding Royale Backfire Southwest’s Super Bowl ad mocked its former open seating model. Instead of feeling like a self-aware evolution, customers felt: Belittled Gaslit Reduced to the punchline Rene breaks down why making your most loyal customers the joke is a strategic miscalculation. 3️⃣ Hierarchy Changes Behavior Referencing research from Harvard Business School and the University of Toronto, Rene highlights how: Class distinctions increase conflict Introducing hierarchy shifts employee roles from hosts to referees Southwest’s once-democratic seating model helped create community When tiered seating and baggage fees entered the picture, the cultural dynamic shifted. 4️⃣ Internal Culture Risk Southwest’s frontline employees have historically been its greatest asset: Humor Warmth Human connection But layoffs, operational constraints, and policy changes are altering that culture. The episode explores whether internal friction could accelerate brand decline faster than customer dissatisfaction alone. 5️⃣ What Should Southwest Do? Rene proposes a bold alternative: A Dual-Brand Strategy Modeled after Qantas and Jetstar: Preserve Southwest as a high-trust, economy-focused domestic brand Launch a separate premium or long-haul sub-brand Protect the emotional equity instead of diluting it Other ideas discussed: Restore fee transparency Recommit to “Bags Fly Free” Monetize passenger engagement through paid brand research partnerships Re-empower employees as ambassadors rather than enforcers Subscribe for more deep dives where we fix big business problems with fresh perspectives. Rene Huey-Lipton https://www.linkedin.com/in/hueylipton/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Are too many people being promoted into leadership roles? As a result, are companies becoming too top heavy? If we’ve created a system that values managers over executers, is this a recipe for disaster? In this episode, we’re joined by Ron Hetrick, Principal Economist at Lightcast and one of the most influential labor economists in the country. Together, we unpack one of the most important questions facing today’s labor market: whether modern organizations are overloaded with managers and what that means for productivity, hiring, layoffs, and career paths. Drawing on decades of labor market research and macro workforce data, Ron explains why middle managers are often the first cut during layoffs, how that decision can negatively impact companies, and why a contributor-based evaluation might be a better approach. This dynamic conversation digs into provocative questions we’re all asking, challenges assumptions, and poses some very real solutions about improving our collective thinking about the labor force. In This Episode, We Cover ● Why organizations naturally accumulate management layers over time ● The hidden risk of promoting top performers into leadership roles ● How layoffs disproportionately affect middle managers ● The mismatch between workforce expectations and available leadership roles ● Why companies reward management more than execution ● The growing importance of Individual Contributor career paths ● How interest rates and capital costs influence layoffs ● The long term consequences of overhiring during economic spikes ● Why forecasting failures create workforce instability ● How companies can rethink compensation structures to retain expertise ● The role AI may play in reshaping management structures ● Why trades and technical careers are becoming more attractive again Key Insight from Ron Hetrick One of the biggest workforce challenges today is not simply too many managers. It is a system that rewards leadership titles more than execution excellence. If organizations want stability, they must create career ladders where experts can grow inancially without being pushed into management roles if it creates misalignment. As Ron explains during the episode: The farther your role is from creating revenue or protecting margin, the harder it becomes to justify during restructuring. About the Guest: Ron Hetrick Ron Hetrick is a leading labor economist and Principal Economist at Lightcast. He previously worked at the U.S. Bureau of Labor Statistics and advises Fortune 100 companies, policymakers, and workforce strategists. He is also the author of: ● Demographic Drought ● Who’s Going to Do the Work ● The Rising Storm (contributor) ● Fault Lines (co-author) Ron is widely recognized for translating workforce data into practical strategic insight for organizations navigating talent shortages and economic change. Connect with Ron on LinkedIn: https://www.linkedin.com/in/ronlhetrick/ Discussion Highlights Some standout takeaways from this episode: ✔ Promotions are often used as retention tools rather than structural necessities ✔ Middle management roles expand fastest during economic growth cycles ✔ Overhiring during temporary demand spikes leads directly to layoffs later ✔ Organizations rarely forecast workforce demand accurately ✔ Execution roles are often undervalued compared to leadership titles ✔ Skilled experts need compensation parity with managers ✔ Career ladders must evolve beyond title based advancement Our Panel ● Aaron Wolpoff – Host and Marketing panelist ● Melissa Eaton – Operations and C/X panelist ● Chino Nnadi – People, Talent and Culture panelist ● Ron Hetrick (Guest) - Labor economist and Principal Economist at Lightcast. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be onstrued as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Space exploration used to be reserved for governments and elite astronauts only. Today, commercial launches, private space stations, and civilian missions are raising questions about opening up space travel and making access more widely available. In this episode, global space policy executive Christopher Hearsey joins the conversation to explore the future of commercial spaceflight, the role of private companies, and whether humanity is entering a new era where space truly becomes accessible to everyone. From billionaire tourism headlines to satellite infrastructure that powers everyday life on Earth, this discussion separates myth from reality and explains what space tourism and space commercialization actually means for society. What You’ll Learn in This Episode Why space is no longer just for astronauts and governments How private companies like SpaceX and Blue Origin are accelerating the push for space travel The legal reality behind the Outer Space Treaty and ownership in space The economics of space tourism and why costs are still high How satellites already power GPS, banking, communications, and security systems Whether governments or private companies should lead the next phase of exploration About Christopher Hearsey Christopher Hearsey is a global space executive and founder of OSA Consulting, specializing in commercial space policy and regulatory strategy. He previously worked at the U.S. State Department and helped support implementation of the National Space Policy. He also co-founded the Space Court Foundation, which promotes global education around space law and governance. Learn more: https://www.linkedin.com/in/hearsey/ Our Panel Aaron Wolpoff – Host and Marketing panelist Melissa Eaton – Operations and C/X panelist  Chino Nnadi – People, Talent and Culture panelist Christopher Hearsey - Guest and global space executive Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Target is dropping prices on more than 3,000 items to win back shoppers. But can price cuts alone win back customer trust and brand loyalty? In this episode, our panel analyzes Target’s plan to address declining foot traffic, shrinking sales, and boycotts. We explore whether these price discounts are a short term marketing tactic or part of a deeper brand reset, and whether we think they will work. From customer sentiment to operations complexity and employee impact, this conversation breaks down what Target can do to hold onto relevance in a crowded retail landscape, and to win back customers who feel Target is no longer for them. Key Takeaways Discounts increase traffic temporarily but do not rebuild loyalty alone Target risks losing differentiation if it competes purely on price Brand trust requires transparency and consistency Employees and customers both need clarity on the company’s direction A strong narrative must support any pricing strategy Our Panel Aaron Wolpoff – Host and Marketing panelist Melissa Eaton – Operations and C/X panelist  Chino Nnadi – People, Talent and Culture panelist Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, our panel explores a troubling trend in today’s job market: companies that exist to exploit job seekers. The reality of today’s job market? Ongoing layoffs and exponentially more candidates than open jobs. As a result, many people are opening their wallets to paid recruiters, coaches, career accelerators, and “job connector platforms” that promise hidden opportunities for a steep monthly fee. It’s all so confusing: which of these services provide legitimate help? Which ones are just middlemen that prey on the unemployed? How can job seekers steer clear of the ones motivated by greed that don’t provide any real value? Throughout this timely conversation, our panel discusses how the modern job search landscape has changed, why so many questionable services have emerged, and how candidates can protect themselves. We also share practical advice on identifying ethical recruiters, avoiding scams, and navigating the job market with confidence and strategy. The episode ultimately builds to an upsetting realization: instead of job seekers being treated as the customer, many systems now treat them as a product to be monetized. With this in mind, our panel explains how workers can start to shift the power dynamic by building authentic relationships, verifying credibility, and trusting their instincts when evaluating job search services. 👥 Get to know our panel: Aaron Wolpoff – Host & Panelist / Marketing Background Melissa Eaton – Panelist / Operations & CX Background Chino Nnadi – Panelist / People, Culture & Corporate Recruitment Background, founder of Like Cappuccino recruitment agency Key Takeaways Most legitimate recruiters never charge candidates for job placement. Many “job search services” profit from fear and uncertainty. Always research the credibility of coaches, recruiters, or platforms. Trust your instincts when evaluating job opportunities or programs. Networking and direct connections remain the most effective path to new opportunities. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Southwest Airlines is financially strong. Record revenues. Stock price near multi-year highs. Yet longtime customers are walking away angry. In this episode, we unpack the growing tension between Wall Street performance and customer loyalty at Southwest Airlines. Host Aaron Wolpoff sits down with brand strategist Rene Huey-Lipton, founder of The Dame Collective and former strategy lead on Southwest during its golden years. The question at the center of the conversation: How can a brand be winning financially while simultaneously losing its best customers? From controversial assigned seating to unpopular baggage fees to the triggering “Boarding Royale” Super Bowl campaign, we analyze how strategic shifts have taken the most beloved airline identity in America off course for many consumers. What We Cover 1️⃣ The Core Problem: Financial Success vs Brand Equity Southwest reported record revenue, yet load factors are declining Loyal flyers publicly declaring they are leaving The emotional equity of “We’re all in this together” is eroding The danger of extracting more revenue per customer while shrinking the customer base Rene explains how this mirrors classic Wall Street optimization: maximize short-term revenue, risk long-term brand health. 2️⃣ The Boarding Royale Backfire Southwest’s Super Bowl ad mocked its former open seating model. Instead of feeling like a self-aware evolution, customers felt: Belittled Gaslit Reduced to the punchline Rene breaks down why making your most loyal customers the joke is a strategic miscalculation. 3️⃣ Hierarchy Changes Behavior Referencing research from Harvard Business School and the University of Toronto, Rene highlights how: Class distinctions increase conflict Introducing hierarchy shifts employee roles from hosts to referees Southwest’s once-democratic seating model helped create community When tiered seating and baggage fees entered the picture, the cultural dynamic shifted. 4️⃣ Internal Culture Risk Southwest’s frontline employees have historically been its greatest asset: Humor Warmth Human connection But layoffs, operational constraints, and policy changes are altering that culture. The episode explores whether internal friction could accelerate brand decline faster than customer dissatisfaction alone. 5️⃣ What Should Southwest Do? Rene proposes a bold alternative: A Dual-Brand Strategy Modeled after Qantas and Jetstar: Preserve Southwest as a high-trust, economy-focused domestic brand Launch a separate premium or long-haul sub-brand Protect the emotional equity instead of diluting it Other ideas discussed: Restore fee transparency Recommit to “Bags Fly Free” Monetize passenger engagement through paid brand research partnerships Re-empower employees as ambassadors rather than enforcers Subscribe for more deep dives where we fix big business problems with fresh perspectives. Rene Huey-Lipton https://www.linkedin.com/in/hueylipton/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

For generations, a bite of a Reese’s Peanut Butter Cup meant one thing: Milk chocolate. Real peanut butter. That unmistakable taste. Now, many loyal fans say something is different. In this episode, we sit down with Brad Reese, grandson of H. B. Reese and self-appointed “Protector of Reese’s Brand Integrity,” to unpack a controversy that has caught the world’s attention. Brad and others are upset about the current quality of Reese’s products under Hershey’s control, pointing to a shift in taste and either proven or alleged ingredient swaps.  Emotions are high - people love Reese’s. They want real answers. This isn’t just about candy. It’s about trust, heritage, and a beloved company at a cultural tension point with its best customers. What Sparked the Controversy? Brad published an open letter to Hershey’s on LinkedIn calling out what he and many consumers observed: Certain varieties no longer list milk chocolate Some now use “chocolate candy,” “chocolatey coating,” or compound coating Peanut butter replaced in some products with “peanut butter creme” Ingredient changes implemented quietly, without announcement While The Hershey Company has publicly stated that core ingredients have not changed, consumers began comparing labels and conducting side-by-side taste tests online. The consumer pushback and Hershey’s response quickly went viral, drawing attention from major media outlets and even commentary from MrBeast while promoting his own line of Feastibles. A Powerful Quote from Brad “They’re stooping for pennies and passing up dollars.” Subscribe for more deep dives where we fix big business problems with fresh perspectives. Brad Reese https://www.linkedin.com/in/bradreesecom/ • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tipping used to be simple: good service meant leaving something extra. These days, tips seem like mandatory surcharges, and customers are fed up. In this episode, Aaron and Melissa unpack the growing cultural frustration around “tipflation” and why it’s becoming an increasing pressure point for all involved. We debate who really bears the cost in today’s hospitality economy and look at this from all sides. Joining us is expert restaurant consultant Mark Moeller, founder of the consulting firm The Recipe of Success, who brings over four decades of experience in restaurant operations and turnaround. Together with Mark, we examine rising labor costs, the psychology of paying, fee transparency, and how to make practices around tipping more sustainable and digestible. Practical Takeaways For Consumers: ● Consider tipping after service is complete ● Speak with management before leaving damaging reviews ● Recognize tipping is tied to systemic wage structures For Operators: ● Prioritize price and fee transparency ● Use POS data to fairly allocate tip pools ● Invest in training to justify value perception ● Avoid arbitrary surcharges that erode trust The “Fix” (At Least for Now) The group proposes: ● Transparent pricing models ● Reduced reliance on hidden fees ● Introduce enticing customer rewards that reinforce tipping behavior ● Continual experimentation with patience and grace on all sides ● Industry-wide creativity and collaboration There is no overnight solution. But thoughtful policy adjustments, communication, and empathy between operators, staff, and customers may reduce friction. Guest Spotlight Mark Moeller Founder, The Recipe of Success National restaurant consulting firm specializing in operations, training, and financial analysis Website: recipeofsuccess.com Enjoyed the Episode? Instead of tipping the hosts, leave a five-star review on your favorite podcast platform. And if you're listening from a restaurant or coffee shop, consider showing appreciation to the team serving you. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Mark Moeller https://www.linkedin.com/in/therecipeofsuccess/ Mark's website: https://recipeofsuccess.com • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Research suggests that 30–50% of today’s work tasks could technically be automated. And yet most of us feel busier than ever. So what’s going on? In this episode, we sit down with author, AI strategist, and business coach Steve Ferman to unpack the “automation irony”: the more tools and systems we add, the less time we seem to get back. Instead of blaming the technology, we dig into the real blockers—governance gaps, cultural resistance, change management failures, rising expectations, and leadership blind spots that prevent automation from delivering the relief it promises. This isn’t an anti-AI episode. It’s a pro-leadership one. About Our Guest Steve Ferman is a tech executive, AI strategist, and certified Scaling Up business coach with over 40 years of experience building, scaling, buying, and selling technology companies. Learn more: https://4pillarcoach.com Key Topics & Takeaways Why automation isn’t a tech problem — it’s an operations problem AI sprawl and shadow AI inside organizations The danger of implementing tools without governance or guardrails Why efficiency gains often lead to raised quotas, not reduced workload The “walled garden trap” and siloed automation efforts How automation quietly shifts burden upstream and creates hidden burnout Why layoffs blamed on AI increase fear and stall adoption The cultural gap between automation promise and employee experience The need for executive alignment before tool selection Why adoption requires enablement, not just software licenses The Core Insight Automation is not failing. Leadership strategy is. Companies often start with the solution — buying the newest AI tool — instead of identifying the operational bottlenecks they actually need to solve. Without executive buy-in, guardrails, and employee engagement, automation simply becomes another layer of work. And when time is saved? Organizations often fill it immediately with more output expectations, reinforcing the productivity paradox instead of relieving it. Strategic Fixes Proposed 1️⃣ Start with Operations, Not Software AI should solve clearly defined operational friction, not chase trends. Diagnose before you deploy. 2️⃣ Build Governance Early Create AI councils, guardrails, usage policies, and clear expectations. Avoid AI sprawl. 3️⃣ Ask Employees First “What are two tasks you hate doing?” Automate those first to build trust and momentum. 4️⃣ Protect Reclaimed Time Hard-code reclaimed hours into the operating model. Allocate portions to: Innovation Upskilling Strategic thinking Reduced workload 5️⃣ Redefine Productivity More output is not always better output. Innovation, morale, and long-term sustainability matter. 6️⃣ Treat AI Like a New Colleague Onboard it. Train around it. Clarify when human judgment overrides automation. 7️⃣ Keep Humans in the Loop AI lacks empathy, emotional intelligence, and true reasoning. The human element remains essential. Who This Episode Is For Executives implementing AI initiatives HR and People & Culture leaders Founders and startup operators Technology and operations leaders Anyone feeling busier despite automation The Big Question This Episode Answers Is automation actually freeing us, or are we just running faster on the same wheel? Final Take Automation can absolutely give us time back. But only if leaders resist the temptation to immediately reinvest every reclaimed minute into higher output expectations. The real opportunity isn’t just efficiency. It’s reinvention. If done right, automation shifts work from execution to strategy, from repetition to creativity, from burnout to innovation. But that shift requires intentional leadership, cultural clarity, and guardrails. Otherwise, we're stuck with the burden of knowing we'll never catch up, no matter how many time-saving tools we add. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Steve Ferman: https://www.linkedin.com/company/4-pillar-coach/  • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This year, companies spent $8–10 million for a single 30-second Super Bowl commercial, before production, celebrity fees, and amplification even begin. It’s one of the biggest marketing bets any company can make, and one of the few remaining moments of true mass, real-time cultural attention. In this episode, the panel tackles the real question behind the hype: Do Super Bowl commercials actually work, or are brands gambling millions on a flashy coin flip? To answer this question, we're joined by featured guests and ad agency experts Anaka Kobzev (main episode and included post-show) and Amelea Renshaw (post-show) who have both been instrumental in shaping Super Bowl campaigns, among other things: - Anaka has led global communications for legendary agencies like McCann and TBWA and is Founder and Principal of Through Line Advisory, helping brands to elevate their visibility through strategic communications and content. - Amelea is Head of Strategy at Lucky Generals NY, spearheading brand positioning, award-winning creative campaigns, and comms thinking for brands such as Universal (with a 2026 ad spot), Ally, Google, Peloton, Pinterest, and Girls Who Code. Recorded in two parts, the episode opens with a pre-game breakdown, where the panel evaluates the economics, risks, and strategic rationale behind Super Bowl advertising. After the game, the conversation continues with a bonus after-show, analyzing what actually aired, which ads cut through, which ones missed, and what patterns emerged across categories like AI, finance, health, food and beverage. With perspectives from brand strategy, communications leadership, and deep agency experience, the group goes beyond “Was it funny?” and instead evaluates ROI, readiness, cultural fit, and long-term brand impact. Key Topics & Takeaways Why Super Bowl ads now cost 2–3× more than a decade ago The difference between awareness, engagement, and actual business impact When Super Bowl ads amplify strength vs expose weakness Why creative misalignment can erase millions in value The danger of confusing celebrity recognition with brand recall How layoffs, market timing, and internal morale affect ad perception Why some brands win with one ad and others disappear entirely The rise of AI, health, and fintech themes in this year’s game How pre-game leaks and post-game amplification now matter as much as game night Strategic Frameworks Discussed Readiness Test: If your operations can’t handle the spike, don’t buy the spot Lifecycle Fit: Super Bowl ads work best at inflection points, not desperation moments Creative Discipline: Entertainment alone is not strategy Before / During / After: The ad is the spark, not the fire Internal Alignment: Employees must understand the “why,” not just see the spend Cultural Context: Tone matters as much as message Who This Episode Is For CMOs and brand leaders Marketing and communications executives Agency strategists and creatives Founders considering big-budget awareness plays Anyone curious why some Super Bowl ads become legendary and others become memes The Big Question This Episode Answers Is a Super Bowl commercial a smart investment or a very expensive ego play? Final Take Super Bowl commercials can work, but only when the entire business is ready to support the moment. Without operational strength, creative clarity, and strategic intent, the biggest stage in advertising doesn’t save brands, it exposes them. The real win isn’t airtime. It’s alignment, execution, and what happens after the confetti settles. Main Panel Aaron Wolpoff Melissa Eaton Chino Nnadi Anaka Kobzev (Special Guest) Anaka's LinkedIn: https://www.linkedin.com/in/anakakobzev/ Bonus After-Show Panel (Post-game analysis only) Aaron Wolpoff Melissa Eaton Anaka Kobzev (Special Guest) Amelea Renshaw (Special Guest) Amelea's LinkedIn: https://www.linkedin.com/in/amelearenshaw/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking, have an engaging conversation, and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Pinterest was once the quiet corner of the internet. A place for inspiration, planning, and imagination. No shouting. No doom-scrolling. No constant pressure to buy. That version of Pinterest is now under threat. In this episode, we unpack The Pinterest Paradox. Can a platform built on slow inspiration successfully pivot to fast commerce without breaking user trust? Pinterest is laying off staff, cutting costs, investing heavily in AI, and pushing aggressively into e-commerce. With TikTok Shop, Amazon, and Instagram all competing for attention and dollars, Pinterest is betting that inspiration should lead directly to purchase. Joined by Leon Lin, former Head of Discovery Product at Pinterest and current CEO of 1stCollab, we go inside how Pinterest’s algorithms actually worked and why monetization is harder than it looks. We explore: Browsing vs buying and where Pinterest truly belongs When monetization feels helpful vs exploitative Why affiliate links and sponsored content can break authenticity How timing and intent matter more than ad volume Why small and local businesses are Pinterest’s biggest opportunity Inspo Mode vs Shop Mode as a potential product fix How Pinterest can evolve without losing its soul This is not an anti-commerce conversation. Pinterest is a business. But the real question is whether platforms can monetize without alienating the very users who made them valuable in the first place. If Pinterest gets this right, it doesn’t just become another shopping app. It becomes the most trusted bridge between imagination and action. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

LEGO built one of the most iconic brands in history by standing for children, creativity, and open-ended play. But in recent years, a major shift has taken hold. The company is increasingly chasing adult fans with premium, expensive, highly detailed sets, licensed IP, and collector-focused experiences. In this episode, the panel is joined by toy industry veteran Leo Battersby to examine whether LEGO’s pivot toward adults is a smart growth strategy or a dangerous drift away from the very thing that made the brand legendary. The conversation explores the deep tension between imagination vs instruction, open-ended creativity vs rigid build-by-numbers kits, and long-term cultural pipeline vs short-term revenue growth. With declining birth rates, rising screen time, and changing childhood behavior, LEGO is navigating a radically different world than the one it helped shape. The group debates whether LEGO is slowly turning from a system of play into a premium model-building brand and what that means for future generations of builders. Key Topics & Takeaways Why adult collectors now make up ~25–30% of the toy market How LEGO’s “Adults Welcome” strategy and 18+ sets changed the brand The shift from imaginative play to instruction-following construction Why modern LEGO sets leave less room for creative reinterpretation The impact of screens, media, and IP on how kids play today Declining birth rates and what that means for toy company pipelines The difference between “paint by numbers” and a blank canvas Why nostalgia is powerful but not a long-term growth strategy How LEGO risks losing the next generation of builders The hidden danger of optimizing only for adult money The Strategic Tension Is LEGO still teaching kids how to imagine… or mostly teaching them how to follow instructions? The panel argues that LEGO is not wrong to pursue adults and licensed IP. The real risk is over-indexing on precision, perfection, and display pieces at the cost of the messy, experimental, imaginative play that originally made LEGO magical. The Big Fix Proposed A “LEGO for Life” ecosystem, including: A subscription-based building journey that grows with the child An “Anything Box” starter kit with no instructions, just imagination Age-and-stage based kits that evolve from free play → STEM → advanced builds A community layer where kids and families share creations and challenges A “Pass the Brick” system for reused bricks to improve accessibility Clear separation between: Kid-first creative play LEGO Adult premium collectible LEGO The goal: Use adult profits to subsidize kid-first innovation and rebuild the long-term pipeline of LEGO fans. The Big Question This Episode Answers Is LEGO building the future of imagination, or just really expensive shelf art? Final Take LEGO doesn’t have an adult problem. It has a pipeline problem. The brand must protect the emotional and creative experiences that make people become adult LEGO fans in the first place, or the nostalgia engine eventually runs dry. Panel Aaron Wolpoff Melissa Eaton Chino Nnadi Guest Leo Battersby Former Mattel executive and co-founder of Mattel Creations, the adult collectibles business that scaled from zero to $110M. Currently founder of Midnight Rally Club and VP of Brand Creative at Fluid Logic. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Season 3 kicks off with a timely and culture-shifting question: Is Dry January actually good for business, or is it a self-inflicted economic slowdown? Every January, millions of people across the U.S. and the world voluntarily press pause on alcohol. What started as a small UK health initiative has become a global behavioral shift, with nearly 1 in 5 adults now participating and overall alcohol consumption at its lowest level in nearly 90 years. But this is not just a personal wellness trend. It’s a market disruption. In this episode, our panel explores how Dry January impacts bars, restaurants, beverage brands, corporate culture, and consumer behavior. We break down whether this movement is just a temporary reset that snaps back in February or a signal of a much deeper shift toward mindful consumption, wellness, and long-term habit change. From inventory planning and staffing challenges to the rise of non-alcoholic beverages, sober-curious culture, and experience-driven hospitality, the conversation reframes Dry January as not just a month, but a strategic testing ground for the future of food, beverage, and social culture. Key Topics & Takeaways Why alcohol consumption is at a 90-year low and what that signals Is Dry January a meaningful reset or just behavioral whiplash? The business impact of 20% of customers disappearing for a month How Gen Z and wellness culture are reshaping social drinking norms Why “mindful consumption” is becoming mainstream The rise of non-alcoholic, zero-proof, and better-for-you beverages How bars and restaurants should rethink menus, experiences, and inventory Using January as an R&D lab instead of a dead month Corporate culture, team bonding, and moving beyond “happy hour culture” The danger of over-indexing on one month instead of building evergreen options Strategic Business Ideas Explored Treating Dry January as a season, not a stunt Designing non-alcoholic experiences that feel premium, not like an afterthought Using January to test new menus, pairings, formats, and partnerships Diversifying revenue beyond alcohol without alienating core customers Reframing internal culture toward wellness, inclusion, and balance Building experiences around activities, not just drinking Avoiding the January 1st / January 30th consumer behavior whiplash Who This Episode Is For Consumer brand marketers and strategists Operators dealing with seasonality and demand swings HR and culture leaders rethinking workplace social norms Food & beverage brand leaders Bar, restaurant, and hospitality owners Anyone interested in how wellness trends reshape entire industries The Big Question This Episode Answers Is Dry January something businesses should fight, ignore, or design for? Final Take Dry January is not the problem. Ignoring the long-term shift in consumer behavior is. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this special episode of We Fixed It, You’re Welcome, the team welcomes back financial expert Lukas Sundahl to put real numbers behind our hypothetical business fixes. What’s the actual value of “fixing” a struggling company? Lukas analyzes three big names—Southwest Airlines, Party City, and Jaguar—and shows how our proposed strategies could have meant millions in revenue, survival, and long-term brand strength. Expect insights on: Why Southwest’s baggage fees could still work without killing loyalty? How Party City could have survived with community-driven retail? What Jaguar missed in its EV pivot and how to reclaim brand trust? This episode blends strategy + financial modeling, proving that fixing companies isn’t just theory—it’s measurable impact. Listen, learn, and maybe rethink how YOU approach business pivots. We dive deep into the real numbers behind our “fixes.” With returning guest Lukas Sundahl (CFO, financial strategist, LinkedIn thought leader), we analyze three case studies: Southwest Airlines: Would baggage fees really alienate customers? Or could they generate $350M–$450M while keeping loyalty intact? Party City: How localized inventory and community tie-ins might have saved them from bankruptcy—potentially adding $43M–$130M in value. Jaguar: The pitfalls of abandoning brand heritage in the EV race—and how aligning EVs with Jaguar’s legacy could mean $35M–$179M in gains. Chapters 0:00 – Welcome to We Fixed It, You’re Welcome 1:20 – Meet our guest: Lukas Sundahl 2:40 – How we quantify “fixes” 4:20 – Case Study 1: Southwest Airlines 8:00 – Case Study 2: Party City 14:40 – Case Study 3: Jaguar 18:20 – The power of the pivot 23:00 – Why grounding fixes in real companies works 25:45 – Closing thoughts & where to find Lukas Key Themes: The financial impact of strategic pivots Brand loyalty vs revenue growth The “power of the pivot” in corporate turnarounds Why storytelling + numbers matter in fixing companies Key Pull Quote “The numbers—whether worst or best case—prove the power of the pivot. Even small strategic shifts could have meant hundreds of millions in value.” – Lukas Sundahl Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website - www.wefixeditpod.com • Follow us on: Instagram: @wefixeditpod LinkedIn: https://www.linkedin.com/company/wefixeditpod YouTube: @wefixeditpod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jaguar’s EV rebrand was meant to redefine the luxury car brand — but instead, it sparked massive backlash, confused loyal customers, and even led to their CEO stepping down. In this episode, we break down exactly what went wrong with Jaguar’s electric vehicle strategy, why their marketing campaign failed, and how they can fix their brand without losing their iconic heritage. Discover the key lessons every business can learn from Jaguar’s rebranding mistake, the reality of competing in the EV market, and the blueprint to reconnect with loyal buyers while attracting a new generation. 📌 Topics Covered: Jaguar EV rebrand failure explained Why the marketing campaign missed the mark The danger of abandoning brand heritage How to merge tradition with EV innovation Strategies to win back luxury car buyers If you’re interested in brand strategy, luxury cars, electric vehicles, or marketing case studies, this breakdown is a must-watch. https://wefixeditpod.com/ A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of "We Fixed It, You're Welcome" the hosts tackle American Eagle's controversial ad campaign featuring Sydney Sweeney. Marketing expert Lola Bakare joins to dissect the brand's misstep, exploring the importance of inclusive marketing and authentic consumer engagement. The discussion delves into the risks of shock marketing, the power of Gen Z consumers, and the need for diverse voices in decision-making processes. The panel offers strategic advice for American Eagle to regain trust, emphasizing accountability, employee engagement, and aligning actions with stated values. This episode challenges conventional marketing approaches and provides insights on navigating brand crises in the age of cancel culture. https://wefixeditpod.com/ A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, our panelists discuss crowd-sourced fixes that were submitted to our show, an end-of-season tradition. We talk about various companies that are top of mind for our episode contributors, focusing on loyalty programs and customer experiences. We explore the implications of changes in loyalty programs like Carnival's, emphasizing the importance of communication and customer engagement. The conversation also touches on innovative ideas for Amazon's delivery services and Uber's potential loyalty tiers, highlighting the need for personalization and enhanced customer experiences. The episode wraps up with reflections on the season and gratitude towards listeners. Takeaways The holiday season is a time for reflection and engagement with listeners. Crowd-sourced fixes provide valuable insights into customer expectations. Effective communication is crucial when changing loyalty programs. Phased approaches can ease customer transitions during program changes. Personalization in loyalty programs can enhance customer satisfaction. Delaying shipping for registries can address space and timing issues for customers. Innovative delivery solutions can improve customer convenience. Uber's loyalty program could benefit from tiered rewards and personalization. Partnerships with local businesses can enhance service offerings. The importance of accountability and corporate responsibility in customer relations. Chapters 00:00 Holiday Traditions and Listener Engagement 00:59 Crowd-Sourced Fix: Carnival Rewards Program 14:10 Crowd-Sourced Fix: Amazon Baby Registries 23:09 Exploring Loyalty Programs and Customer Expectations 23:35 Rethinking Postal Services: Innovative Partnerships 31:12 Amazon's Delivery Ambitions: A New Era for Logistics 35:20 Uber Loyalty Programs: Enhancing Customer Experience Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A beloved American brand finds itself in boiling hot water after a senior executive at Campbell’s is secretly recorded making racist remarks, mocking customers, disparaging the company’s products, and boasting about substance use at work. The recording goes public, the executive is fired, and Campbell’s stock hits a 52-week low. But the real question is not whether the executive deserved to go, it’s what this incident reveals about leadership, culture, and accountability inside the organization. In this episode, our panel is joined by brand growth advisor Javier Farfan (NFL, New Balance, PepsiCo, McDonald's, Anheuser Busch) to unpack what happens when private behavior becomes public, how quickly trust can erode, and why firing one executive is rarely enough to fix a systemic problem. The discussion explores the internal cultural damage, the external brand risk, and the opportunity Campbell’s now has to reset its values, reconnect with consumers, and rebuild trust from the inside out. Rather than debating whether the scandal will blow over, the conversation focuses on what meaningful recovery actually looks like and what brands must do when values, leadership behavior, and public perception collide. Key Topics & Takeaways Why this incident may be more than a single “bad apple” How lower-level employees can change the balance of power inside companies The internal ripple effects of executive misconduct on morale and quality Psychological safety, retaliation, and why employees stop speaking up Culture as a system, not a slogan on the wall The difference between cosmetic fixes and structural change Why silence and minimal PR responses no longer work How consumer trust, nostalgia, and brand legacy can be rebuilt Turning a crisis into a catalyst for reinvention Strategic Fixes Explored Isolating the incident without denying systemic responsibility Holding executives to higher character and integrity standards Making leadership behavior measurable, not theoretical Reinforcing internal accountability and psychological safety Re-centering the brand around community, care, and accessibility Leveraging nostalgia and emotional connection without being performative Using crisis moments as opportunities for product and brand evolution Who This Episode Is For Brand, marketing, and communications leaders Executives and people managers HR and culture leaders Crisis management and PR professionals Anyone interested in how power, culture, and trust intersect inside large organizations Disclaimer A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Some movies and products flop so badly they become infamous. Others become instant classics. But then there are the ones in the middle. The ones with hype that launch and then disappear without a trace. No cultural impact. No lasting impression. Just a collective… “meh.” This episode examines that dangerous middle ground we’re calling a culture shrug and why, for companies and creators, it can be worse than outright failure. Aaron, Melissa, and Qadira explore why projects that check every box still vanish instantly, how companies misread cultural signals, and what it really takes to make something with staying power in an era where trends can shift on a dime. What we cover • What a “culture shrug” is and why it can be more painful than a flop  • Why effort, budget, and talent don’t guarantee cultural relevance  • How movies, brands, and products fail when they aim for everyone  • What happens when creativity gets diluted by committees  • Why companies often misunderstand what audiences actually want  • The timing problem between culture speed and corporate speed  • How nostalgia, remakes, and algorithms fail to ignite connection  • The danger of creative teams being shielded from real cultural insight  • Why safety ideas can be instantly forgettable  • Why younger audiences don’t react the way companies assume  • The power of niche enthusiasm and true believers  • How internal culture determines whether bold ideas survive THE FIX: How to Avoid the Culture Shrug 1. Start with “So what?”  If you cannot answer it clearly, the idea is not ready. 2. Treat data as input, not instruction  Algorithms reveal behavior, not soul, and never the “why now.” 3. Test, but don’t sand down the edges  Over testing destroys personality and guts. 4. Put a trusted tastemaker in charge of final decisions  Not a tyrant, not a committee — a clear, culturally aware leader. 5. Build emotional stickiness  If people don’t feel it, they won’t remember it. 6. Re-evaluate cultural resonance throughout long development cycles  Eighteen months is a lifetime in cultural terms. 7. Find and nurture your early believer community  They amplify when the project finally launches. 8. Leave room for weirdness  The unexpected idea might be the one culture remembers. 9. Conduct a pre mortem  Write the “if this flopped, here’s why” memo before you build. 10. Add delight  Great creative work has soul, not just structure. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Wendy’s was once the fresh, honest, slightly rebellious burger chain. Today it’s stuck between fast food giants on one side and premium burger rivals on the other. Prices match McDonald’s, but the brand isn’t perceived as a value leader. Quality is decent, but not elevated enough to compete with Five Guys or Shake Shack. So what is Wendy’s now? We sit down with Paul Tuscano, former Chief Digital Officer at KFC US, the man behind their massive digital reinvention. He shares insights from decades in QSR, hospitality, and customer experience to break down why Wendy’s is struggling and how to fix it. What we cover • Why Wendy’s lost its lane • Whether Project Fresh will work • The strengths and weaknesses of the Wendy’s menu • How loyalty, kiosks, personalization, and AI can change QSR • Why Wendy’s social media works, but the stores don’t reflect it • Why legacy brands need clarity and simplicity • How to make Dave Thomas relevant to Gen Z • Why culture and franchise alignment matter more than new tech • How Chick fil A wins with consistency, not complexity • A step by step strategy to rebuild Wendy’s This episode is a must watch for anyone interested in branding, food, marketing, digital transformation, or turning around legacy companies. Guest: Paul Tuscano Former Chief Digital Officer, KFC US LinkedIn: https://www.linkedin.com/in/paultuscano/ Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This episode explores one of the biggest questions of our time: are robots replacing humans or helping us reach our full potential? We sit with Dr. Aadeel Akhtar, the visionary CEO of Psyonic, whose bionic hand technology is restoring touch for amputees and powering next generation robotics at NASA, Amazon, Google, Mercedes, Meta, and more. Topics include • Are robots a threat or an opportunity • Why most robot replacement headlines are exaggerated • How bionic hands are restoring real human lives • The business responsibility behind automation • How companies can prepare their workforce • Why kids accept humanoid robots faster than adults • How robotics and AI create new careers • Why the future is humans plus robots, not humans versus robots This is a human centered, optimistic, grounded, and deeply personal discussion that reframes the future of work. Subscribe for more deep dives where we fix big business problems with fresh perspectives.  • Website – www.wefixeditpod.com  • Follow us on:  Instagram – https://www.instagram.com/wefixeditpod  LinkedIn – https://www.linkedin.com/company/wefixeditpod  YouTube – https://www.youtube.com/@WeFixedItPod  If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends!  Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Prices are rising, fees are multiplying, and transparency is disappearing. In this episode, we break down how Ticketmaster, rideshares, airlines, and even grocery stores use surge pricing, hidden fees, and algorithmic pricing to squeeze more out of consumers. Fractional CFO Elaine Bogart joins us to explain the financial mechanics behind these tactics and whether personalized pricing is fair game or a violation of trust. We explore equity, transparency, surveillance pricing, and what it would take for companies to fix their relationship with the public. In This Episode: • The rise of ambiguous and personalized pricing across industries • Why Ticketmaster’s monopoly keeps driving fan frustration • How data-driven pricing risks crossing into digital discrimination • The difference between surge pricing and surveillance pricing • Why transparency and trust are now business essentials • Fixing it: what “fair pricing” could look like for companies and customers alike Key Takeaways • Transparency is currency. When customers understand the “why,” they tolerate change better. • Algorithmic pricing can deepen inequality if unchecked for bias or demographic profiling. • Profit isn’t the enemy — opacity is. • Trust is an asset that brands can’t afford to lose in the name of short-term gain. Guest Elaine Bogart – Fractional CFO | Strategic Finance & Growth Advisor LinkedIn: https://www.linkedin.com/in/elainebogart/ Links Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

For many, Victoria’s Secret represented the epitome of femininity, confidence, and glamour. But as our culture shifted toward authenticity and inclusivity, the brand has struggled to evolve. In this episode, we break down how the most iconic lingerie empire dulled its shine, what their attempted rebrand is missing, and what it would take to rebuild trust with today’s consumer. We explore the business, the culture, the fashion, and the future. Is it too late for Victoria’s Secret to reinvent itself? Or is there still power in the fantasy? We break down: ● How Victoria's Secret rose to cultural dominance ● Why the brand struggled as beauty standards shifted ● The competition from Skims, Spanx, and next-gen lingerie brands ● The challenges of rebranding when the market has already moved on ● What it really means for a company to be inclusive beyond marketing ● Why transformation needs to happen internally, not just on the runway We also explore the path forward, proposing ways for the brand to honor its heritage while embracing a broader definition of femininity and confidence. This episode is part culture, part business strategy, part brand therapy. Key Takeaways ● Consumers today are not just buying products. They want to see themselves reflected and respected. ● Performative inclusion will not work. Authenticity requires representation in leadership, design, and decision-making. ● The fantasy does not need to disappear. It just has to widen to include a broader spectrum of customers. ● Brands that survive cultural shifts are the ones that act proactively, not reactively. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Wikipedia is undergoing a full-on crisis. As AI search tools like ChatGPT and Google intercept its traffic, while also borrowing its resources, the platform is facing a slow-motion collapse. Donations are shrinking, editors are burning out, and global politics are threatening its open, volunteer-led structure. In this episode, Aaron, Melissa, and Qadira take on a big question: can Wikipedia survive in the AI era and during a time where facts are subjective? We explore how the site can evolve without losing its soul, what happens when truth itself becomes political, and why dissenting viewpoints actually make Wikipedia stronger. What We Cover: • Why AI is draining Wikipedia’s traffic and donations • The tension between openness, neutrality, and regulation • How political and cultural pressures are reshaping Wikipedia globally • Why its volunteer model is breaking — and how AI could help fix it • The role of diversity and localization across 300+ language editions • The future of knowledge in an AI-first world Key Fixes Discussed: • Partnership, not competition: Work with AI companies like OpenAI and Google to license verified content and ensure attribution. • Empower editors: Use AI assistance to reduce burnout and flag misinformation, while celebrating human contributors as the “Wikipedia Influencers.” • Global equity: Invest in non-English versions, local training, and community partnerships to balance global representation. • Governance & transparency: Build stronger frameworks to manage bias, misinformation, and evolving editorial standards. • Education & early adoption: Reintroduce Wikipedia into classrooms and universities to rebuild generational trust. • Stay the public library of the internet: Redefine relevance not by traffic, but by quality and cultural importance. Links Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ben & Jerry’s, the iconic mission-driven ice cream brand, has hit a rocky patch. Co-founder Jerry Greenfield’s public exit after 47 years has raised big questions about what happens when a brand’s activist soul meets corporate strategy. Aaron, Melissa, and Qadira dig into how Unilever can protect Ben & Jerry’s social mission, rebuild trust with customers, and chart a bold path forward without its founding duo steering the ship. From how to handle vocal founders on the outside to doubling down on values inside, this episode is a masterclass in managing founder-brand tension and preserving legacy in the corporate era. 🧠 What We Cover: The roots of Ben & Jerry’s mission-driven identity Why founder departures can shake a brand’s core How Unilever can re-anchor Ben & Jerry’s in its values Balancing global business strategy with social activism Governance, communications, and culture as tools for the fix Turning public tension into brand opportunity 🧰 Key Fixes Discussed: Double down on the mission: Recommit publicly to the values that made the brand unique. Operationalize the values: Embed activism into business strategy, not just storytelling. Create a new “guardian of the brand soul”: A face or team dedicated to carrying the mission forward. Leverage Unilever’s scale: Use Ben & Jerry’s as a flagship for cause-driven campaigns across all brands. Anticipate founder pushback: Build a strong comms plan to stay steady in public discourse. Codify the culture: Make the mission bigger than any one founder. Subscribe for more deep dives where we fix big business problems with fresh perspectives. • Website – www.wefixeditpod.com • Follow us on: Instagram – https://www.instagram.com/wefixeditpod LinkedIn – https://www.linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this big episode of “We Fixed It, You’re Welcome” our panel tackles the complex issue of the TikTok ban in the United States. Joined by guests Braeden Sorbo (TikTok influencer, actor & content creator), Dylan Conroy (talent agent & podcaster), and guest finance panelist Sam Palazzolo, we explore the multifaceted challenges facing the platform. The freewheeling discussion crosses into topics involving national security concerns, data privacy, content moderation, and the impact on creators and businesses. The panel debates potential solutions, including a proposed American ownership of the TikTok platform, algorithm transparency, and creator diversification across platforms. While acknowledging the complex viewpoints of those involved in this conversation, we each offer our own perspectives about balancing free speech, user safety, and business interests in the evolving social media landscape. The episode highlights the far-reaching implications of TikTok’s fate for creators, users, and the broader tech industry. Disclaimer: A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring. By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website – www.wefixeditpod.com • Follow us on: Instagram – instagram.com/wefixeditpod LinkedIn – linkedin.com/company/wefixeditpod YouTube – https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on We Fixed It, You’re Welcome, we’re diving deep into one of the most fascinating business stories in streaming: the Disney+ crisis. From explosive subscriber growth to public backlash and strategic pivots, Disney’s streaming platform has seen both magic and mayhem. Joining us is Michael Cerdá, the former VP of Product at Disney Plus, who helped take the platform from concept to over 100 million subscribers. Michael gives us a rare behind-the-scenes look at how the service was built, why key decisions were made, and what Disney can do now to win back its audience. We break down: • The launch chaos that almost broke Disney Plus • Why bundling Hulu and ESPN+ was a last-minute gamble • The subscriber exodus and backlash over pricing • How personalization and AI could reshape streaming • And our fix for Disney Plus retention and acquisition strategies Whether you’re a media strategist, streamer, or just love a good comeback story, thisone’s packed with insight. ✅ Key Takeaways: • Bundling works—even when it’s messy—because it locks in lifetime value. • Personalization is the next battlefield in streaming retention. • Disney’s loyalty ecosystem is underleveraged but powerful. • AI could usher in a new era of storytelling, putting the viewer at the center. Guest Plug: Michael Cerdá’s book Build Something is available on Amazon and Barnes & Noble. It dives deeper into Disney Plus’s launch and other major product stories. Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website – www.wefixeditpod.com • Follow us on: Instagram – instagram.com/wefixeditpod LinkedIn – linkedin.com/company/wefixeditpod YouTube – / @wefixeditpod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of We Fixed It, You’re Welcome, the panel dives into the surprising global phenomenon of Labubu—the bug-eyed, fang-toothed collectible from Pop Mart that has taken the toy and collectible world by storm. Our guest, Manuel Torres Port, brings decades of experience from Mattel, Nickelodeon,NBC Universal, and more, to unpack what makes Labubu not just a collectible but a cultural force. The panel dissects how scarcity, community, surprise, and user-generated content fuel the brand’s viral success—and where the risks lie. Together, Aaron, Melissa, Qadira, and Manuel explore: • The psychology of scarcity and surprise • The art of building community and identity around a product • Lessons learned from Beanie Babies, Pokémon, and LEGO • Corporate responsibility in marketing to kids • How brands can create momentum without flooding the market The episode culminates in a surprise – a live Labubu unboxing, giving everyone a firsthand experience of the dopamine hit that’s driving billions in sales. Whether you’re a marketer, brand strategist, or just fascinated by how fanbases are made, this episode breaks down the business strategies unboxed behind Labubu’s meteoric rise. Expect insights on: • How scarcity and surprise fuel billion-dollar collectible brands • Why Pop Mart’s experiential retail model is changing the game • What other businesses can learn from Labubu, LEGO, and Beanie Babies • The fine line between hype, community, and corporate responsibility • Strategies to keep momentum without bursting the bubble Key Pull Quote "Don’t just copy the blind box model, make the reveal your own, give fans a world to live in, and a stage for your product to show."– Manuel Torres Port Links Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website – www.wefixeditpod.com • Follow us on: Instagram - https://www.instagram.com/wefixeditpod LinkedIn - https://www.linkedin.com/company/wefixeditpod YouTube - https://www.youtube.com/@WeFixedItPod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this special episode of We Fixed It, You’re Welcome, the team welcomes back financial expert Lukas Sundahl to put real numbers behind our hypothetical business fixes. What’s the actual value of “fixing” a struggling company? Lukas analyzes three big names—Southwest Airlines, Party City, and Jaguar—and shows how our proposed strategies could have meant millions in revenue, survival, and long-term brand strength. Expect insights on: Why Southwest’s baggage fees could still work without killing loyalty? How Party City could have survived with community-driven retail? What Jaguar missed in its EV pivot and how to reclaim brand trust? This episode blends strategy + financial modeling, proving that fixing companies isn’t just theory—it’s measurable impact. Listen, learn, and maybe rethink how YOU approach business pivots. We dive deep into the real numbers behind our “fixes.” With returning guest Lukas Sundahl (CFO, financial strategist, LinkedIn thought leader), we analyze three case studies: Southwest Airlines: Would baggage fees really alienate customers? Or could they generate $350M–$450M while keeping loyalty intact? Party City: How localized inventory and community tie-ins might have saved them from bankruptcy—potentially adding $43M–$130M in value. Jaguar: The pitfalls of abandoning brand heritage in the EV race—and how aligning EVs with Jaguar’s legacy could mean $35M–$179M in gains. Chapters 0:00 – Welcome to We Fixed It, You’re Welcome 1:20 – Meet our guest: Lukas Sundahl 2:40 – How we quantify “fixes” 4:20 – Case Study 1: Southwest Airlines 8:00 – Case Study 2: Party City 14:40 – Case Study 3: Jaguar 18:20 – The power of the pivot 23:00 – Why grounding fixes in real companies works 25:45 – Closing thoughts & where to find Lukas Key Themes: The financial impact of strategic pivots Brand loyalty vs revenue growth The “power of the pivot” in corporate turnarounds Why storytelling + numbers matter in fixing companies Key Pull Quote “The numbers—whether worst or best case—prove the power of the pivot. Even small strategic shifts could have meant hundreds of millions in value.” – Lukas Sundahl Subscribe for more deep dives where we fix big business problems with fresh perspectives. Links: • Website - www.wefixeditpod.com • Follow us on: Instagram: @wefixeditpod LinkedIn: https://www.linkedin.com/company/wefixeditpod YouTube: @wefixeditpod If you liked this episode, don’t forget to subscribe, leave a review, and share it with your friends! Keep listening to find out how we fix companies and put them back better than we found them. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.