Technology leaders are tasked with harnessing the power of AI at scale for the enterprise. But how can organizations implement Generative AI responsibly while creating business value? In this episode of User Friendly, the CIOs of Cisco and Deloitte US join us to explore promising GenAI use cases and the risk and governance controls that need to be in place to help organizations make the most of AI.

It's often said putting the customer at the heart of your business can deliver an exceptional customer experience. But actually fostering customer loyalty and satisfaction isn’t always an easy feat. Tune in to this episode of User Friendly to hear how tech, media, and telecom companies can meet evolving customer needs and develop effective customer success strategies.

In this episode of the User Friendly podcast, Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions, and Nitin Mittal, Global AI Business Leader, Deloitte Consulting LLP, join host Hanish Patel to explore the future of AI and the new role of human-centered design. They discuss the opportunities and risks presented by generative AI, why establishing guardrails is a business imperative, and the impact of AI on the future of work, trust, and human-machine interaction.

In this episode of the User Friendly podcast, J.R. McCabe, Chief Business Officer, Consumer Products at Sinclair Broadcast Group joins podcast host Hanish Patel. They discuss how Sinclair teamed up with Deloitte to build a fandom metaverse experience at the BNP Paribas Open that blends the virtual and physical worlds, deepens engagement, and drives new revenue streams. Patel and McCabe explore the possibilities ahead for experiential gaming and how virtual fan engagement in the metaverse can help build loyalty—and new business models—for brands.

In this episode of the User Friendly podcast, we explore how private 5G networks and edge computing open the door to use cases across industries that can boost productivity, enhance operational efficiency, and create revenue opportunities. Hear perspectives from Jennifer Artley, senior vice president of 5G acceleration at Verizon Business, Robb Juliano, vice president of 5G solution sales at Verizon Business, and Rob Kasegrande, managing director in Deloitte Consulting LLP and leader of Deloitte's 5G and edge computing practice.

In this episode of the User Friendly podcast, host Hanish Patel shares his recommended listening list to recap a few of our top episodes from past seasons. From advancing women in sports, to digital transformation, to connectivity, VC and startup trends, explore a few of our most popular episodes and revisit emerging topics in tech, media, telecom, and sports.

In this episode of the User Friendly podcast, Jason Girzadas, managing principal - Businesses, Global, and Strategic Services, and Jessica Kosmowski, US Ecosystems & Alliances leader, join host Hanish Patel to explore the key trends and forces shaping the future of business and other business leadership topics. They discuss the exponential pace of change in business and society accelerated by technological shifts, how TMT companies are at the center of these changes, and the role of leaders to navigate these disruptive dynamics and sustain success.

In this episode of the User Friendly podcast, Monica Batchelder, chief sustainability officer at Hewlett Packard Enterprise, and Rafi Addlestone, global TMT ESG leader at Deloitte UK, join host Hanish Patel to discuss the impact of technology in society and how it can help accelerate change—whether connecting ecosystems and enabling digitization or reducing e-waste and providing more transparency through tracking and automation. Together, they examine how companies can play a variety of roles to accelerate progress on equity, health, and education, and better support ESG initiatives overall.

In this episode of the User Friendly podcast, David Wright, chief commercial officer at US Soccer, and Chad Deweese, senior manager in Deloitte’s sports practice, join host Hanish Patel to explore the shifting sports landscape through the lens of Major League Soccer’s explosive growth in the United States. Together, they look at how technology and innovation may impact the fan experience over the next 10 years—and how sports organizations can create a cohesive and seamless experience for their fans across all channels while adding value.

Natural language processing, neural networks, and other technological advancements are expanding our ability to access the world’s information. In this episode, User Friendly podcast host Hanish Patel sits down with Google’s Pandu Nayak and Deloitte’s Ragu Gurumurthy to examine technology’s ability to supercharge the types of information we can understand and how that can translate into enterprise value.

In this episode of the User Friendly podcast, host Hanish Patel is joined by Deloitte’s Christie Simons, Audit & Assurance TMT industry leader, and Duncan Stewart, director of TMT research at Deloitte Canada, to explore how semiconductor companies can take steps to become more agile and sustain a competitive advantage. They also share their hopeful predictions about the future of semiconductors.

Explore the articles discussed in this episode:

• 2022 semiconductor industry outlook
• Five fixes for the semiconductor chip shortage
• 2021 Semiconductor Transformation Study

Media and entertainment plays a key role in shaping how people view the world, which is why inclusive representation in the industry is so critical—both in front of the screen and behind the camera. Tune in to this episode of User Friendly, as we discuss the importance of increasing diversity in the media and entertainment industry.

In this episode of the User Friendly podcast, host Hanish Patel is joined by Harry Moseley, chief information officer of Zoom Video Communications, and Jana Arbanas, US Telecom, Media & Entertainment leader at Deloitte, to discuss how technologies have altered our daily lives and accelerated demand for a fast-evolving suite of connected digital devices and services.

Host Hanish Patel is joined by Steve Hasker, president and CEO at Thomson Reuters, and Janet Foutty, executive chair of the board at Deloitte US, to discuss how businesses can build agility and resilience through digital transformation.

This episode of Deloitte’s User Friendly podcast series explores the role value-driven businesses can play in advancing gender equity in sports.

This episode of User Friendly discusses how engaging employees in sustainability can help them make positive climate choices for themselves at home, at work, and within society.

As the advertising landscape rapidly evolves, what might the future hold? Tune in to this User Friendly episode to find out.

Get a sneak peek at what’s in store for the remainder of Season 5 and in the meantime, check out an exciting episode from our friends over at That Makes Cents podcast series, covering the game plan for growth in sports retail.

Tune in later this month for our next episode and tell us what you think of the show by leaving us a rating or review.

What 5G trends have we already observed, and how do we expect the next year to play out? In this episode of the User Friendly podcast, we take a deep dive into the future of 5G and new wireless technologies.

In this episode, Hanish Patel is joined by Rev founder Alma Derricks and Deloitte’s Ayo Odusote to explore the importance of discussing racial equity, key structural challenges the tech industry faces, and what business leaders can do to combat racism in their organizations.

Space technologies play an important role in our daily lives, and recent space innovations could open up even more exciting new commercial opportunities in technology and telecommunications. From satellites to renewable energy, how might these advances have an impact on life on Earth? Tune in to our User Friendly podcast for a look into the space industry’s future with leaders from Little Space Labs and Deloitte.

Content streaming has witnessed a surge as people stay home during COVID-19 lockdowns. But, the pandemic has directly affected the ability of film studios to continue physical production and meet consumer demands for content. Tune in to the podcast to learn about the factors involved in restarting physical production.

Advanced connectivity, the Internet of Things, and artificial intelligence are converging to drive the next evolution of the digital world. Only now it’s becoming physical, digital, and intelligent. Tune in to the podcast to learn about the intelligent edge network—what it is, how it’s being used, and why it’s so important.

How can sports and media and entertainment organizations leverage emerging technologies to evolve their business models and create new revenue streams? In the third episode of our outlook series, we look at the 2020 trends to watch around regulation and technology in sports—from college athletic compensation rules to esports to 5G.

Many countries are investing heavily in technology to compete with the US and other global players, and China tops the list. In this podcast, we discuss where—and why—China is making investments and the implications for relations between the US and China. We’ll also examine the impact on multinational companies in the TMT industry.

Today’s businesses are applying digital reality in all its forms—augmented, virtual, mixed, 360 video, and immersive experiences—in the real world. In this podcast, we take a deep dive into augmented reality, specifically spatial computing and wearables that merge the digital world and real life.

Are consumers ready to embrace the faster, more reliable internet service that 5G wireless networks will deliver? How will next-generation connectivity, powered by 5G, impact the consumer ecosystem? Find out as our new podcast explores the findings from our Connectivity and Mobile Trends survey.

What's customer success and why is it important? Learn how tech, media and telecom companies drive growth and reduce churn with a customer-centric approach.

Deloitte’s Kevin Westcott joins host Hanish Patel to share his insights on what’s ahead for the telecommunications media & entertainment industry. Expanding on observations from the TM&E Industry Outlook 2020, Westcott predicts that the growth of video streaming will continue to explode and competition among providers will increase. However, he sees subscribers growing more and more frustrated with having to pay for multiple subscriptions to watch what they want and start to demand highly customized packages.

Today’s dynamic work environment may cause businesses to reevaluate how they manage workstreams. Solutions to these problems can be found through value stream transformation, from business-based product development to operational value streams. How might a shift to value stream management change the future of business?

Season 3, that’s a wrap—we hope you enjoyed listening! Catch up on past episodes, share the series with your network, and chat with our host, Hanish on Twitter @HanLXXIII or @DeloitteTMT. Tune in this fall for new episodes from User Friendly and don’t forget to subscribe.

Hanish continues his conversation with Julia Silva and Sharon Harris, discussing what it means to bring your “authentic self” to work, the importance of having sponsors—not just mentors—and the value in bringing diverse perspectives to the table.

While many business leaders recognize the importance of having a diverse and inclusive culture, they don’t always know how to achieve it. What steps can the tech industry take to implement a positive change?

What does it mean to be a fast-growing tech company in 2019? And how do companies weather the tremendous growth in revenue and productivity? Hear from the #1 fastest-growing tech company in North America.

Consumers today have more digital media options than ever before. But many say they have to work too hard—and pay too much—to piece together their entertainment experience. Will the costs start to outweigh the benefits?

Get a sneak peek at what's in store for the remainder of season 3.

As we continue our “mini-series” on Brexit, we’re recapping everything that’s happened since we recorded part one and discussing what we can expect to see in the coming weeks as companies prepare for the planned exit date of March 29.

How can 3D printing shape the future of manufacturing? We’re diving into the technology’s potential to transform the $12 trillion manufacturing industry and what tech, media, and telecom companies should consider before exploring additive manufacturing.

In this 3D printing podcast, Michelle Bockman, Global head of 3D printing, commercial development and expansion, and Vinod Devan sat down with Hanish Patel to discuss the benefits of additive manufacturing, why more Technology, Media & Telecommunications (TMT) companies should be exploring this technology, and some surprising ways 3D printing is currently being used.

Fan engagement is key to driving fans to stadiums and convincing them to spend billions annually on their favorite teams. But engaging virtual fans is an entirely different ballgame. What can sports organizations do to better engage fans—no matter where they watch? 

Amy Choyne, CMO of the US Tennis Association, and Pete Giorgio, Deloitte’s US Sports practice leader, joined us at CES 2019 to discuss how sports teams and leagues can unlock value by better understanding end-to-end fan preferences.

From the Internet of Things to 5G, new technologies continue to hit the market that will power the future of connectivity. And what better place to dive into these trends than at CES 2019? 

Hanish Patel sat down with Deloitte leaders Kevin Westcott and Mic Locker to learn more about the technologies being showcased and advancements in connectivity we’re likely to see in 2019.

In this episode of the User Friendly podcast, Thomas Kim (TK), Director of Product Management – Creator Monetization at YouTube and Dennis Ortiz, Principal at Monitor Deloitte and US Advertising, Publishing, Social Media, and Platforms sector leader, join host Hanish Patel. They explore how creator economy platforms can support and encourage creators by providing opportunities for monetization and building loyalty, while prioritizing transparency and trust. They also consider the impact of generative AI on creator economy growth.

Analytics, cloud, and other digital technologies are nothing new. But how might startups use these existing capabilities to drive innovation in 2019? We headed to Consumer Electronics Show (CES) to get a glimpse of some of these potential disruptors.

The UK is scheduled to leave the EU in just a few short months. And there are still a lot of unanswered questions. From supply chain to talent, which changes from Brexit could have the biggest impact on the TMT industry?

More than $1 trillion is up for grabs this holiday shopping season. But there isn’t just one factor that influences where consumers will spend the most. How can retailers better use technology to understand shoppers’ preferences? 

In this episode, Rod Sides and Kevin Westcott join us to discuss the findings from Deloitte’s 2018 holiday retail survey, technology’s role in shopping, trends in mobile advertising, and more.

Get a sneak peek of our next episode, coming out later this month.

Blockchain interest has been steadily growing across industries as organizations explore its potential value through experimental use cases and proofs-of-concept. Many are now looking at fully deployed production solutions. Where are TMT companies in their blockchain adoption journey?

In this episode, host Hanish Patel, Nakul Lele, a leader in Deloitte’s blockchain consulting practice, and Eric Piscini, CEO of Citizens Reserve, discuss the basics of blockchain, where the technology is being used in other industries, and how TMT companies can convert blockchain investments into transformational change.