Explore every episode of the podcast Unpacked: A Tarion Podcast

Your basement floods, your air conditioning dies during a heat wave or maybe you just want to renovate. In certain situations, different rules apply under warranty. The final episode in our series not only looks at how the warranty process works when it comes to emergencies and other special circumstances, but also how the warranty is evolving to provide better coverage for homeowners.

Guests Sophie Vlahakis, Vice President, Warranty Services and Steve Haagsma, Manager, Warranty Services, will help explain exceptions to the standard warranty process, why you might want to hold off finishing your basement and how you can recoup some costs if you have to move out during repairs.

Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com

Learn more about exceptions to the regular warranty claims process

Visit the Homeowner Resources and Learning Hub

How your warranty protects you against the dangers of radon gas

What should you do if you notice an issue after you move into your new home? How can you find out if it’s covered under your new home warranty? Who should you contact? And how exactly do you make a warranty claim?

The focus of this episode is the warranty claims process. Guests Kiwana Scott, Manager, Customer Service, and Josh Huson, Supervisor, Early Intervention, answer the most common questions owners of newly built homes have when it comes to accessing their warranty.

Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com

Learn more about making and resolving warranty claims

Try Tarion’s Home Explorer

Sign in or register for Tarion’s MyHome portal

The pre-delivery inspection (or PDI) is an important step for every new home buyer, and being prepared is the best way to make sure you do it properly and get the most out of it.

In this episode, we examine the PDI from three different perspectives: the builder, a home inspector, and Tarion. You’ll learn how to get ready for it, what happens during and after a PDI and pick up some useful tips along the way.

Guests are Natasha Paikin, Director of Client Experience at New Horizon Development Group, Graham Clarke, Consulting Engineer, Clarke Engineering, and Samantha Rieder, Manager, Training and Development, Warranty Services at Tarion.

Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com

Learn more about the pre-delivery inspection (PDI)

Download Tarion’s PDI Checklist

Review Tarion’s Construction Performance Guidelines

Buying a pre-construction or newly built home can sometimes be a little overwhelming, and you may end up forgetting to ask the right questions when you should. Thankfully, you don’t need to go through it alone, because a trusted realtor can guide you through the process and keep you informed every step of the way.

Join guest Tania Artenosi, President of the Ontario Real Estate Association (OREA), as she outlines the many ways a realtor can help – from finding the home you want and understanding your purchase agreement and warranty protections, to advising you on what questions to ask and when.

Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com

Knowing that your brand-new home comes with a warranty provides so much peace of mind. But how well do you really know your warranty? What does it cover or not cover? When does it actually begin? What are your responsibilities as an owner versus those of your builder or Tarion? And if you’re buying a condominium, what about the areas outside your unit?

Join guests Alyson Wiley, Manager, Warranty Services and Ali Kanani, Manager, Warranty Services Common Elements, as they guide us through the ins and outs of the new home warranty.


Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com
https://www.tarion.com/homeowners/what-is-not-covered

Learn more about what is not covered by the new home warranty
https://www.tarion.com/homeowners/making-resolving-claims

Learn more about the process for making and resolving warranty claims
https://www.tarion.com/homeowners/roles-responsibilities

Learn more about the roles and responsibilities of you, your builder, and Tarion

A lot can happen between the moment you sign the deal on a pre-construction home and the time it’s all complete and yours to enjoy.

Guests Dave Cecatini, Director, Warranty Services, and Ryan Haley, Director, Common Elements help us zoom in on some of the things you may not expect to encounter in your new home buying experience. Learn about things like delays, substitutions, project cancellations, and interim occupancy so that you can ask your builder the right questions and be prepared for the unexpected.


Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com
https://www.tarion.com/homeowners/pre-possession-coverage

Learn more about warranty coverage for deposits, delays, and substitutions
https://www.tarion.com/homeowners/pre-delivery-inspection

Learn more about the pre-delivery-inspection (PDI)
https://www.tarion.com/homeowners/homeowner-resources-hub

Visit Tarion’s Homeowner Resources and Learning Hub

Buying a pre-construction or recently built home is a big decision, and the key to success is to start things off on the right foot. In this episode, we delve into some of the important things you need to know at the outset to help you make informed decisions and protect yourself throughout the journey.

Join Tamina Ahmadi, Manager,Underwriting, and Catherine Longo, Legal Counsel, as they help guide you through how to research a builder, understand the purchase agreement, learn about warranty protections, and more.


Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com
https://www.tarion.com/homeowners/pre-possession-coverage

Learn about warranty coverage before you move in
https://www.tarion.com/homeowners/homeowner-resources-hub

Visit Tarion’s Homeowner Resources and Learning Hub
https://obd.hcraontario.ca/

Visit the Ontario Builder Directory

If you’re in the market for a pre-construction home, you should get to know Tarion and how we can help you before, during and after you buy your home.

In this kickoff episode, President & CEO Peter Balasubramanian talks about Tarion’s unique role in Ontario’s new home industry.

Why was Tarion created? What does it do for consumers? How does Ontario’s warranty compare with that of other jurisdictions? How has Tarion evolved in its almost 50 years of existence to meet the changing needs of new home buyers? These are just some of the questions answered in this wide-ranging discussion.


Listen to and subscribe to Unpacked wherever you get your podcasts. To learn more about Tarion and the new home warranty, visit www.Tarion.com

Learn more about Tarion

Learn more about warranty coverage before you move in
https://www.tarion.com/post-possession-coverage

Learn more about warranty coverage after you move in

Buying a new home is one of the most exciting things you can do. Unfortunately, it can also be the most stressful - but it doesn’t have to be. Brought to you by Tarion, Ontario’s new home warranty administrator and hosted by Barb DiGiulio, Unpacked is an eight-part series to help new home buyerswith their steps to homeownership.

We’ll begin with how Tarion supports you and provide an in-depth look at all the steps involved in buying a new home starting with your decision to buy, the questions you need to ask, what to expect from your builder, what the warranty is, and what happens once you have the keys to your new home.

Buying a home doesn’t have to leave you at wit’s end. Tarion’s new podcast, Unpacked, will help make the journey as smooth as possible.

To learn more about Tarion and the new home warranty, visit www.Tarion.com

Follow along on:
Instagram https://www.instagram.com/tarion_on/
YouTube https://www.youtube.com/@TarionON
Facebook https://www.facebook.com/Tarion.ON