Explore every episode of the podcast Toolbox for the Trades
| Title | Pub. Date | Duration | |
|---|---|---|---|
| From Paper Trails to Digital Portals: Scaling a Landscaping Business With Intention | 17 Jun 2025 | 00:27:18 | |
Family business transformation takes on a whole new meaning when Tiffany Martin Peters joins us for another episode of our Green and Clean series. As President at North by Northwest Lawns in Austin, Texas, Tiffany walks us through her unexpected path into the family landscaping company, starting with a rocky internship and a firm "no" to working with family — but life had other plans. When Tiffany returned in 2014, she found herself building office operations from scratch, armed with only a QuickBooks tutorial from her dad and her own determination. She shares the uphill journey of implementing software, overcoming a steep learning curve, and evolving the business beyond Excel spreadsheets and paper files. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Aspire + EOS = Smarter Systems for Growing Green | 10 Jun 2025 | 00:22:32 | |
Process improvement is more than a buzzword to Andrew Craft — it’s a growth engine. In this second episode of our special series, Green and Clean, the CFO at Site Landscape Development in the Dallas-Fort Worth area shares how his team doubled revenue by investing in efficient systems, adopting Aspire, and implementing the EOS framework. Andrew brings his tech-forward thinking and financial discipline to the landscaping space, showing how automation, data, and scalable tools can transform operations. From building a high-functioning scheduling system to upgrading AP workflows with AI, he reveals how efficiency isn’t just about saving time — it’s about preparing for serious growth. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Mentorship in the Trades: Lessons That Fuel Growth | 03 Jun 2025 | 00:22:32 | |
Mentorship in the trades can drive lasting impact across careers, teams, and entire industries. In the first episode of our Green and Clean series, Jon Gohl, Director of Client Experience at Aspire Software, shares how early lessons in leadership and the mentorship of industry icons like Kevin Kehoe shaped his career trajectory. From recruiting international teammates to advancing software adoption in the field, Jon reflects on how empathy, trust, and bold action have fueled Aspire’s mission — and his own. This conversation explores the powerful ripple effect of mentorship and what it takes to inspire the next generation of trades professionals. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Toolbox for the Trades: Trailer 2025 | 29 May 2025 | 00:01:14 | |
Join hosts Jackie Aubel and Amanda Salvatore as they talk to top service professionals to find out the best tips, tricks, and tactics to succeed in the home services industry. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Why Field-First Tech is the Future of Construction | 27 May 2025 | 00:44:21 | |
In this episode, we sit down with Jeff Sample, longtime construction technologist and host of The ConTech Crew podcast, to talk about the challenges construction professionals face when adopting new tech. From the disconnect between flashy software and field usability, to the power of data-driven decision-making, Jeff shares hard-earned insights from a career spent bridging the gap between jobsite and back office. You’ll learn why "show me, don’t tell me" should be your mantra when evaluating tech, how to map processes before buying tools, and why trust in technology starts with solving real problems, not chasing the next shiny object. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Simplify, Systemize, Scale: Lessons from Emergency Restoration Services | 20 May 2025 | 00:36:40 | |
In this episode, we sit down with Eduard Mirzoian, Owner of Restorez Emergency Services, the first emergency restoration services company to join the show! Eduard shares his incredible journey from family business beginnings to scaling a multimillion-dollar operation across multiple locations. He dives deep into the lessons he’s learned stepping into the CEO role, including why building repeatable processes is essential, how simplifying creates room for growth, and why culture and systems go hand in hand. Eduard also offers candid thoughts on "guru disease," software overwhelm, and what it really takes to make technology work for your business. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Build It to Sell It: The Roofing Blueprint for Private Equity Success | 13 May 2025 | 00:29:27 | |
What does it take to scale a roofing business and sell it to private equity in under 16 months? In this episode, Jackie sits down with Kelly Mesaris, VP of Special Operations at LB Capital, to unpack the fast-paced, no-nonsense model that’s turning trades companies into multimillion-dollar exits. Kelly shares her journey from HVAC business owner to leading special ops across seven roofing brands, breaks down the personal qualities LB Capital looks for in partners, and explains why private equity cares about a lot more than just revenue. If you're building to sell or want to tighten your systems and scale, this episode is for you. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Shop Hand to VP: Family Business Leadership Lessons | 06 May 2025 | 00:33:47 | |
Family business succession is never easy, but Karly Rolls has done it with heart, hustle, and a big dose of humility. As Vice President of Rolls Mechanical, a Michigan-based contractor with 200-plus employees, Karly shares how she scaled the service department from 3 to 80 techs, implemented new processes, and kept “old school” values alive in a modern operation. She discusses her journey from shop hand to VP, the importance of technical training for leadership credibility, and how the company continues to scale without sacrificing quality or culture. Whether you’re growing your family business or navigating generational leadership, Karly’s story is packed with lessons on grit, growth, and leading by example. Join us as we discuss:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Cybersecurity & Leadership: Protecting Your Business Inside and Out | 29 Apr 2025 | 00:35:51 | |
In this episode, we sit down with Courtney Greeley, COO of Chesapeake Electric in Annapolis, MD, to explore the intersections of leadership, workplace culture, and cybersecurity. From her experience in the Air Force, NSA, and cybersecurity startups to leading a fast-growing trade business, Courtney brings her expertise on building a resilient team and protecting your business from digital threats. We’ll dive deep into the hard lessons learned from toxic work environments, the importance of strong leadership in fostering a positive company culture, and why cybersecurity is no longer optional for business owners. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Cheerleading to Plumbing: An Unexpected Leadership Path | 15 Apr 2025 | 00:24:55 | |
Running a family business isn’t always smooth sailing — especially in the trades. Morgan Chapman, VP at Friend's Plumbing in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward. Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She unpacks some of the challenges she’s faced in hiring the right people, improving customer service, and balancing relationships with her father and brother, both of whom are integral parts of the business. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Employee to Employer: Stepping Into Ownership of a Legacy Business | 08 Apr 2025 | 00:36:15 | |
Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations. Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption. Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| TradesFormation: Growth Advice From a Plumber-Turned-Coach | 01 Apr 2025 | 00:37:21 | |
Adrian Fadini, Founder of TradesFormation, knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in 2012 to become a coach. Now, through TradesFormation, Adrian coaches other trades professionals on how to avoid common pitfalls and build profitable, resilient businesses. He shares his journey from tradesman to business coach, why data-driven decision-making is essential, and how staying the course (without repeating mistakes) leads to long-term success. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Toolbox Down Under: A Peek Into the Australian Trades Life | 25 Mar 2025 | 00:25:54 | |
We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry. Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| High-Performance Leadership: Get Your Team Rowing Together | 18 Mar 2025 | 00:36:28 | |
How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives. Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Smart Growth Strategies: Coaching, Delegation, and Personal Care | 11 Mar 2025 | 00:16:00 | |
Continuous growth is a goal for many home service businesses, but it’s no easy feat. In this special episode recorded live at Pantheon, we welcome back Matt LaMartina, President and Owner of Tony LaMartina Plumbing in St. Louis. Matt returns to share the strategies that helped his company achieve rapid success, including growing 45% year over year. From overcoming cramped office space to opening new divisions like drain services, Matt dives into the practical and leadership lessons that made it possible. He discusses the importance of training across all roles, the power of delegation, and his approach to balancing innovation with core operational fundamentals. Tune in for a candid conversation packed with insights to help your trades business scale sustainably. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Rebuilding Success: Simplifying Operations for Long-Term Growth | 04 Mar 2025 | 00:18:16 | |
Chris Ramsay has seen it all — growing up in a successful family business, navigating exits, and starting anew in the trades. Now the Operations Manager at ICE Heating, Cooling, and Plumbing in Las Vegas, NV, Chris joins us on our Pantheon set to share his incredible journey, from sweeping floors in his teens to scaling a 40-employee company. Chris reveals the lessons learned from simplifying processes, adopting scalable technology, and prioritizing company culture to retain top talent. He also explains why he returned to ServiceTitan to grow his business sustainably and efficiently. Whether you’re in HVAC, plumbing, or another service trade, Chris’s insights will inspire you to rethink your processes and focus on scalable growth. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Data-Driven Growth and IT Crisis Management in the Trades | 25 Feb 2025 | 00:14:30 | |
Elliot Palmer, Chief Technology Officer at The Eco Plumbers out of Columbus, OH, brings a wealth of experience from retail to the trades. Elliot shares how data-driven decision-making is transforming the trades industry. From IT crisis management and reporting to fostering a transparent culture, he details actionable strategies that empower teams to optimize performance. Elliot also highlights the importance of preparation for emergencies and how similar metrics can drive success in both retail and trades. Don’t miss this insightful conversation — straight from the floor of Pantheon — with a tech leader driving growth in the service sector. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Hiring Talent in the Trades: Proven Strategies for Building a Great Team | 18 Feb 2025 | 00:29:04 | |
Matt DiBara comes from a long line of professionals in the construction industry, taking over DiBara Masonry family business from his father. Matt identified a significant challenge a few years ago that he has turned into an opportunity with his new company The Contractor Consultants — find and retain qualified people for construction companies. He stopped by to discuss his professional and entrepreneurial journey and provided some expert tips on generating candidate demand, the hiring process, how to vet people quickly, and retaining the best talent.
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The Grass is Always Greener: How A Family Business Can Innovate and Scale | 11 Feb 2025 | 00:26:36 | |
Jordan Martin worked with his father as a young boy and gradually joined the family’s landscaping business, North By Northwest Lawns, LLC. He eventually convinced his brother and sister to join the company as well, and they made some disruptive changes that enabled the business to experience phenomenal growth. Today, they’re one of the largest landscaping services in Austin, Texas. Jordan stopped by to discuss his professional and entrepreneurial journey, how they made the difficult yet highly profitable decision to focus on commercial work, and the importance of bringing a fresh vision of hope to families in need. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Niching Down: How Companies in the Trades Can Dominate Their Industry | 04 Feb 2025 | 00:33:49 | |
Cris Dutelle is a fourth-generation plumber who grew up in the trades and went on to start his own plumbing business, Service Plumbing. When faced with incredible adversity, Cris’s perseverance and a visit to Pantheon completely changed everything for him and his business. Cris stopped by to discuss his professional and entrepreneurial journey, how he found a very lucrative niche, and the importance of continuous improvement and knowing when to ask for help. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Fueled by Impact: Leading with a Family and Community Focus | 28 Jan 2025 | 00:37:03 | |
In this episode, we dive into an inspiring conversation with Stephanie Allen, CEO of Airworks Solutions, a unique player in the trades. Stephanie takes us on her journey — from law school to leading a thriving family-run business that’s redefining plumbing and HVAC.
Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Fail to Scale: Why Lack of Process Optimization Cripples Growing Businesses | 21 Jan 2025 | 00:37:00 | |
Dan Lizette, Director of Process Improvement at Mattioni Plumbing, Heating & Cooling in Downington, PA, joins us to share his strategies for scaling businesses in the trades. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Redemption Arcs: How Two Electrical Pioneers Are Lifting Others Up | 14 Jan 2025 | 00:36:17 | |
Gilbert Ayala, President, and Victor Ayala, GM, of Five or Free Electrical Services in Sacramento, CA, join us to share their inspirational journey of transformation and perseverance. With roots in chimney sweeping and window cleaning, the Ayala brothers built a thriving electrical business dedicated to helping others. They discuss the challenges of overcoming a tumultuous upbringing, their entrepreneurial spirit, and their commitment to giving second chances to those rebuilding their lives. Tune in to hear how family, faith, and a passion for the trades can lead to remarkable growth — both personally and professionally. Join us as we discuss:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The HVAC Revolution: Data-Driven Support for the Trades | 07 Jan 2025 | 00:31:23 | |
HVAC techs, how many times have you serviced an outdated unit with no manual to be found — anywhere? Bluon is changing that. Peter Capuciati, CEO of Bluon, shares how his company built the world’s largest HVAC database to provide technicians with the technical data and support they need. From wiring diagrams to troubleshooting tips, Bluon’s platform saves time, reduces frustration, and empowers techs in the field. Discover the story behind how Bluon’s data-driven approach has transformed the HVAC service industry by helping professionals work smarter, not harder. Join us as we discuss:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| ServiceTitan Network Takeover -- Pest in Class — Give Them a Voice: The Role of a CXO in Customer Retention | 31 Dec 2024 | 00:35:39 | |
Ring in the New Year with a crossover from one of our other fantastic shows, Pest in Class. Hosted by Amanda Salvatore, even if your day to day doesn't involve squashing bugs, there's tons to be learned about running a service business from these interview. We'll be back next week with brand new chats for 2025 with business owners from across the industry, and thanks for spending a great 2024 with us. Aaron Curtis, CXO of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture. Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement. Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business. Join us as we discuss:
Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Pest in Class in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| ServiceTitan Network Takeover -- Mastering ServiceTitan — Happy Calls: Let Your Customers Hear Your Smile | 24 Dec 2024 | 00:31:12 | |
Happy Holidays from all of us at the ServiceTitan Podcast Network. We've been planning quite a 2025 for you, dear listener, and as part of that we want to make sure you know about the other great resources and shows we have for your service business. This episode is hand selected to make for a great learning experience, especially if you work with commercial accounts. In this episode of Mastering ServiceTitan, we’re joined by Kyle Urquhart, Director of Account Management at Pierce Property Services. Kyle explains how they've leveraged ServiceTitan to fuel success in the building envelope maintenance industry. He also reveals how his company transformed its operations by creating a dedicated account management department, restructuring service agreements for maximum efficiency, and empowering technicians with the ServiceTitan mobile app. Whether you're looking to streamline your processes or get inspired by cutting-edge strategies, this conversation is packed with actionable insights to help you elevate your service business with ServiceTitan. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.
Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Dynamic Leadership Strategies for Operational and Marketing Excellence | 17 Dec 2024 | 00:35:42 | |
Paul Olsen, CEO, and Kyle Sattler, COO, of Koala Cooling (Round Rock, TX), share how their complementary leadership styles have driven their HVAC and plumbing business to impressive growth. From overhauling operational efficiencies to executing a strategic marketing approach with just a 3% spend, the duo has propelled Koala Cooling to exceed $3.3 million in annual revenue. Paul discusses the importance of operational checklists, while Kyle dives into brand-building strategies that connect with customers. Discover how their partnership inspires innovation and fosters a dynamic culture of success in the trades. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The Eight-Figure Revenue Jump: The Need for Strong Leadership Teams | 10 Dec 2024 | 00:42:45 | |
It’s possible that your company is performing well and is profitable, but a ceiling is preventing it from taking the next step. The evolution from a healthy business to one that’s thriving, bringing in eight figures in yearly revenue, can meet a lot of invisible barriers.
He’s joined us to talk about the importance of adjusting and communicating your company’s vision, creating a robust leadership team, and how to avoid falling into slumps of growth. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| How Proper KPI Tracking Can Transform a Business’s Profitability | 03 Dec 2024 | 00:41:17 | |
Lincoln Walpole, Chief Business Officer atAny Hour Group, joins us to unpack the importance of KPI tracking in scaling operations and boosting profitability. He recounts his journey from helping run a $10 million service business to overseeing over 2,000 employees as part of a private equity group spanning 30 locations. Lincoln shares the key metrics that drive his business, from lead funnel efficiency to retention benchmarks, and explains how tracking KPIs daily can transform your service business. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Pantheon 2024: Efficiency in Your Business - New Technology and New Leadership | 26 Nov 2024 | 00:38:34 | |
Earlier this fall, we recorded a ton of great conversations at Pantheon 2024, and we’re back with a pair of industry experts to extend another piece of the community present at Pantheon to our listeners. Aizik Zimerman, the CEO and owner of J. Blanton Plumbing, tells his story of how he bought a plumbing company with no experience in the industry and tripled the size of his business by cultivating a winning company culture.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| How Women-Owned Businesses Are Defying Stereotypes in the Trades | 19 Nov 2024 | 00:36:05 | |
Lacey Coleman truly has a talent for moving past negative experiences and turning adversities into opportunities. Beginning her career in the trades at an early age, she had to prove herself to her customers and colleagues. Now the CEO at Coastal Comfort Heating and Air Conditioning in Salisbury, MD, Lacey joined us to discuss her professional and entrepreneurial journey, how she defied gender stereotypes to create and scale her thriving HVAC business and foster a collaborative work culture where her team can grow and build a successful career. Join us as we discuss:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| An American Dream: How the Trades Has The Power to Change Lives | 12 Nov 2024 | 00:51:42 | |
Alan O'Neill truly has what many would say is “the luck of the Irish.” Alan started his career in Dublin as an apprentice plumber and worked his way up in the trades. He then moved to America with his family and founded a plumbing service company with his mentor, which he later sold to private equity. He truly believes in building solid relationships and taking care of his team and that the trades have the power to positively impact lives. The consultant with The Wrench Group stops by to discuss his professional and entrepreneurial journey, the importance of loyalty, and some practical advice for business owners thinking of selling or partnering with private equity firms. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| ServiceTitan Network Takeover -- Mastering ServiceTitan -- ServiceTitan Implementation: Owning the Platform from Day One | 05 Nov 2024 | 00:32:20 | |
Did you know the ServiceTitan Podcast network has other shows that can really help you not only grow your business but learn more about and use ServiceTitan even better? Today we have a guest episode from our sister show "Mastering ServiceTitan", designed to help the folks at your HQ learn to use the ServiceTitan platform better from day one. Originally Aired 8/20/2024 ServiceTitan is a powerful tool, but just like any major piece of equipment in your shop, you have to know how to use it to get the most out of it. Lorenzo Plaath, a Certified ServiceTitan Coach with Go Time Success Group, brings his experience to the table to help new users who are implementing ServiceTitan. Lorenzo shares his top tips on how to take it from a new and unfamiliar system to something that changes the very fabric of your business year after year. Join us as we discuss:
Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| How Small Businesses Can Create Big Impact Through Philanthropy | 29 Oct 2024 | 00:26:45 | |
David and Natascha Manley, co-owners of ProLift Garage Doors in Amarillo, Texas, share their inspiring journey from retail careers to franchise ownership and how they have built philanthropy into the core of their business. Through their small business, the Manleys have made a substantial impact on their community by supporting organizations like Fill with Hope, which addresses food insecurity in local schools. Tune in to hear their practical tips on how they integrated giving back into business culture and how even small teams can make a big difference in their communities. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Math Before Marketing: A Strategic Approach to Brand Awareness | 22 Oct 2024 | 00:23:52 | |
Marcia Barnes feels the way companies have been buying marketing and the way agencies sell marketing is broken. She identified an opportunity to reorient this challenge by getting customers to look at the math before investing in marketing. With a solid data-driven foundation, people can see the results, know they’re growing profitably, and have the power of their marketing dollar back. The CEO and Founder of Valve+Meter Performance Marketing stops by to talk about her entrepreneurial journey, shares some great marketing tips, and highlights the importance of understanding your target audience and having a good website. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Prospecting to Closing: Tips to Improve Your Sales Performance | 15 Oct 2024 | 00:37:42 | |
Phillip Filaski believes leading by example is the key to being successful in sales. You need to be good at listening to prospects, ask the right questions, provide a consultative approach, and know how to handle objections professionally. He also believes in working hard, having a disciplined lifestyle, and having the right mindset that prepares you for success and enables you to bounce back from adversities. The Sales Supervisor at Lee’s Air stops by to talk about how he supports and coaches his team, his winning sales methodology, how he handles objections, and how he stays motivated when facing rejections. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Pantheon 2024: Strong Leadership in the Trades | 08 Oct 2024 | 00:49:53 | |
Join us as we chat with some of the “Titans of the Trades” at Pantheon 2024! For companies in the trades to be successful and grow, it’s important to have good leadership in place that leads the charge. They need to lead by example, push themselves out of their comfort zones, and do things that are scary in order to scale their business. It starts by having the right mindset, having the right people, instilling a winning culture amongst team members, and getting everyone on board with your vision. Our guests stop by the ServiceTitan booth to chat with us about what keeps them coming back to Pantheon and how they help lead the charge in their businesses. Join us as we discuss:
Connect with our guests:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The 8-Figure Checklist: How to Build a Multi-Million Dollar Business | 01 Oct 2024 | 00:49:16 | |
Hunter Ballew, the founder of Roofing.com, RoofCon, and the Revolt Mastermind Group, joins us to share his incredible journey from firefighter and US Marine to building a multi-million dollar business empire in the roofing industry. Hunter breaks down his 8-Figure Checklist, a step-by-step process for growing a successful company, and why leadership and culture are crucial for scaling any business. Whether you’re looking to build for legacy, exit, or cash flow, Hunter’s insights offer a roadmap for business owners aiming for long-term success. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| How to Improve Your Leadership Skills and Empower Your Teams | 24 Sep 2024 | 00:41:00 | |
Jeff Plant has built a successful career across different facets of the trades while working his way up to key managerial positions. It was here where he realized an untapped potential and opportunity to equip leaders and their teams with the necessary skills needed to grow. Identifying this opportunity motivated Jeff to get into coaching to help businesses implement procedures to build empowered teams. The team leader and trainer at Business Development Resources (BDR) stops by to talk about his professional journey, how he got into coaching, and shares some of the key components that leaders and their teams need to succeed. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The Power of Coaching: Get Out of Your Business to Work On It | 17 Sep 2024 | 00:35:01 | |
Nathan Shafer reached a point in his professional journey years ago where he knew that change was needed in order to grow. This change had to come through implementing new systems and processes and building up a team to help scale the business effectively. He also had to get out of the business to work on it, and this motivated him to go down the business coaching path. The owner of Shafer Heating and Cooling stops by to talk about how the barriers he had to overcome to grow his business, what new skills he had to master, and some of the core lessons he imparts to his coaching clients. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Nail It Before You Scale It: Building a Legacy Brand in the Trades | 10 Sep 2024 | 00:45:47 | |
When it comes to building a legacy brand in the trades, Tucker Yarbrough truly believes that success comes through steady and consistent growth. This growth is achieved through the trust and collaboration between team members and the community built around the business. In his role, he endeavors to take the family business to new levels of growth, to experiment with new ways of building awareness in the market, and to get the team involved in scaling the business. The CFO at Yarbrough & Sons stops by to talk about how they kickstarted their marketing through social media, how they share success with the team, and how they implement what they learn to ensure consistent growth. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Holding the Line: The Critical Role of An Emergency On-Call Dispatcher | 03 Sep 2024 | 00:36:42 | |
Zack Kays has a wealth of technical knowledge that enabled him to improve internal systems and processes within his organization. He also has extensive customer service experience, which allowed him to excel in his other role as an emergency call dispatcher. In this role, he must ensure that the relationship between the client and the technicians is seamless and that everything is treated with a sense of urgency. For things to run smoothly, open communication and crisis management skills are paramount. As the Software Administrator at Intelligent Design Air Conditioning, Plumbing, Solar, & Electric, Zack and his team deliver professional home services to homeowners in the Tucson area. He stops by to talk about how to prepare dispatchers for emergency calls, how he supports technicians, and why he feels it’s important to treat them like clients. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| A Guide on How to Hire and Retain Top Technicians | 27 Aug 2024 | 00:46:43 | |
Lydia Brewster works in her family business, but she’ll also be the first one to tell you that they don’t operate as a family, but rather as a team. This mindset has served her well and motivated her to come up with some unconventional yet extremely effective strategies for hiring and retaining some of the top technicians in the country. Her success lies in her very pragmatic and “no nonsense” approach to vetting qualified candidates and her unwavering commitment to help her team to continuously improve their skills through regular training. As the General Manager at Aqua Clear Water Systems, Lydia and her team work hard to deliver fresh, clean water to homeowners in Tennessee. She stops by to chat with us about her professional experience and how she interviews and onboards candidates for her company. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Happy Calls: Let Your Customers Hear Your Smile | 20 Aug 2024 | 00:43:48 | |
Customer satisfaction is typically a top priority for inbound service calls, but what about after the technician has left the premises? Chelle Allen, the owner of iconnectu, joins us to discuss the concept of “happy calls” — customer experience follow-ups made after a service is performed. Chelle explains how these calls not only offer gratitude but also collect valuable feedback to improve services. Tune in to hear how happy calls help identify minor issues like technician behavior, create opportunities for additional sales, and strengthen customer loyalty. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Money on the Line: Give Your CSRs the Tools to Succeed | 13 Aug 2024 | 00:38:48 | |
CSRs are the frontline employees of most home service businesses. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Reactive to Proactive: Implementing a Vivid Vision | 06 Aug 2024 | 00:44:10 | |
In this episode of Toolbox for the Trades, we speak with Darrell Whiteaker and Lindsay Ramsey, the dynamic founders of Inception Plumbing in Kansas City, Missouri. Together, the couple explore the transformative journey of shifting from a reactive to a proactive business strategy and the power of crafting a "Vivid Vision" for their company’s future. Tune in to discover valuable insights on organizing your thoughts, setting clear objectives, and striking the perfect balance between managing daily operations and pursuing long-term visionary goals. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| How Harnessing AI in the Trades Is Rapidly Transforming Service Companies | 30 Jul 2024 | 00:48:26 | |
Sebastian Jimenez started out as a stand-up comedian. This experience armed him with the resilience and unconventional thinking that helped him co-found a startup company that is now at the forefront of the trades. Much of this success can be attributed to technology and artificial intelligence that enables companies to analyze data faster and better than ever before. As the Founder & CEO at Rilla, Sebastian and his team are on a mission to help companies in the trades coach their sales reps with virtual ridealongs to increase their sales. He stops by to talk to us about his entrepreneurial journey, what prompted him to start his own business, and why he believes AI will positively disrupt the trades. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Chaos to Clarity: Getting Started with ServiceTitan Inventory | 25 Jul 2024 | 00:30:08 | |
Hey Toolbox listeners, today we're adding a bonus episode to your feed from our newest show on the ServiceTitan Podcast Network — Mastering ServiceTitan. In this episode of Mastering Service Titan, we talk with Steve Cossette, the Head of IT at NICE Home Services and a prominent figure in the ServiceTitan Masterminds Facebook group. Dive into the nitty-gritty of inventory management as Steve explains why he’s passionate about the topic and the critical role it plays in business operations. Learn how proper inventory management can lead to a better knowledge of your business and, ultimately, a more profitable one. Steve provides practical tips for both small and large companies, emphasizing the importance of tracking materials and the human factor in inventory management. Whether you’re a seasoned ServiceTitan user or just getting started, this episode offers valuable insights into enhancing your business efficiency. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or our website, or search for Mastering ServiceTitan in your favorite podcast player. Register for Pantheon 2025 - see you in Anaheim! Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Building Connections: How to Strategically Network at Pantheon | 23 Jul 2024 | 00:47:48 | |
Ellen Rohr is definitely not your typical financial planner. Besides presenting on stage at industry events like Pantheon, she has another incredible superpower that she loves to share with everyone in the trades: the power of networking with intent. Her success in networking lies in her ability to build relationships with people, her aptitude for making meaningful connections, and her strategic approach to getting the most out of conferences. As the Brand & Marketing Industry Lead at ServiceTitan, Ellen and her team are on a mission to help people in the trades to connect, be inspired, and learn from each other. To prepare for ServiceTitan’s annual conference, Pantheon, she stops by to chat with us about her secrets to networking success and to discuss the importance of asking good questions. Ellen also shares some best practices for Pantheon and explains why you need a follow-up plan once your time at the event ends. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Leverage Your Commercial Contracting Services for Better Growth | 16 Jul 2024 | 00:45:21 | |
Brian Ruffner and Charlie Warren are on a mission to help companies in the trades realize their full potential and scale effectively. They do this through a combination of systems, processes, technology, and the right talent. They believe success boils down to having a growth mindset and the right internal culture that encourages growth, accountability, and collaboration. This helps to set the stage for teams to succeed beyond expectations. They both stopped by to share their professional journeys with us and to discuss how companies can grow their commercial contracting division. During our conversation, they discussed the common barriers contractors must overcome, how to find the right talent, and how a growth culture can be implemented successfully. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||