Explore every episode of the podcast Toolbox for the Trades
| Title | Pub. Date | Duration | |
|---|---|---|---|
| From Paper Trails to Digital Portals: Scaling a Landscaping Business With Intention | 17 Jun 2025 | 00:27:18 | |
Family business transformation takes on a whole new meaning when Tiffany Martin Peters joins us for another episode of our Green and Clean series. As President at North by Northwest Lawns in Austin, Texas, Tiffany walks us through her unexpected path into the family landscaping company, starting with a rocky internship and a firm "no" to working with family — but life had other plans. When Tiffany returned in 2014, she found herself building office operations from scratch, armed with only a QuickBooks tutorial from her dad and her own determination. She shares the uphill journey of implementing software, overcoming a steep learning curve, and evolving the business beyond Excel spreadsheets and paper files. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Aspire + EOS = Smarter Systems for Growing Green | 10 Jun 2025 | 00:22:32 | |
Process improvement is more than a buzzword to Andrew Craft — it’s a growth engine. In this second episode of our special series, Green and Clean, the CFO at Site Landscape Development in the Dallas-Fort Worth area shares how his team doubled revenue by investing in efficient systems, adopting Aspire, and implementing the EOS framework. Andrew brings his tech-forward thinking and financial discipline to the landscaping space, showing how automation, data, and scalable tools can transform operations. From building a high-functioning scheduling system to upgrading AP workflows with AI, he reveals how efficiency isn’t just about saving time — it’s about preparing for serious growth. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| From Employee to Employer: Stepping Into Ownership of a Legacy Business | 08 Apr 2025 | 00:36:15 | |
Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations. Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption. Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| “Tell Me More About That”: Stop Forcing Sales and Start Asking Questions | 25 Jul 2023 | 00:39:19 | |
Lamont Page, a service technician at Worley's Home Services in Yorktown, VA, is no stranger to long days with nonstop work calls. But soon after starting at Worley’s, his bosses told him to do something extraordinary — stop working so hard. That’s when they shipped him off to Arizona to work with Derrek Hofrichter, Business Coach and Trainer at Service Business Evolution (SBE). SBE works with technicians to up their sales game by building real relationships with their customers. And it starts with listening and asking questions. Tune in to hear Lamont’s story and coaching insights from Derrek as we unpack a human-to-human approach to the technician sales process. Join us as we discuss: - (10:10) How focusing on relationships builds customer equity - (23:45) Why techs need to ask good questions to gain trust - (33:37) What sets the sales experts apart from the amateurs Check out these resources we mentioned during the podcast: - Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss and Tahl Raz - The HVAC Apprentice podcast Know a business that could use a bit of muscle from ServiceTitan? Refer them here! You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Direct Mail Marketing: Building Brand Equity One Letter at a Time | 18 Jul 2023 | 00:36:29 | |
Lots of marketers have shifted their focus from the mailbox to the inbox, but the numbers don’t lie. Direct mail is still one of the most reliable vehicles for customer engagement. As Guy Fashano, Sales Manager at MSI Mailing Systems, points out — digital marketing isn’t the only player in town that can harness data to track ROI and open rates. Hear how direct mail marketing can help you retain customers and build brand equity for your business in 2023 and beyond! Join us as we discuss: - (5:13) The tangible benefits and staying power of direct mail - (14:05) How direct mail can help boost your brand equity - (30:17) Practical tips for starting your first direct mail campaign Check out these resources we mentioned during the podcast: - Call or text Guy with your questions at 916-769-5200 - Marketing Pro Direct Mail Tool You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Potty Talk: Growing a Family-Owned Business With a Marketing System | 11 Jul 2023 | 00:30:08 | |
Private equity is a hot topic in the trades, especially for family-owned businesses. But how can business operators know when it’s the right time to sell — and when not to? To help answer that question, we talked with Amber Gaige, Founder of Saber Marketing Group. From growing up in a family of contractors to selling her own business to private equity in 2018, Amber has seen it all. Amber shares how she’s helping prepare other owners for their transition into the world of private equity and streamlining marketing efforts for family-owned businesses. Join us as we discuss: - (9:24) The culture shock from partnering with private equity - (18:15) How to determine if you’re ready for a PE partnership - (25:03) Why marketing should be one of your critical systems Check out these resources we mentioned during the podcast: - Potty Talk: Why Some Marketing Works and Some Should Just Be Flushed You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Keith Mercurio: If You Want to Grow Bigger, Ask Bigger Questions | 07 Jul 2023 | 01:03:33 | |
Hello, Contractors! For your holiday enjoyment, we’re revisiting one of our favorite conversations starring Keith Mercurio. Keith is the Senior Director of Executive Success at ServiceTitan and founder/CEO of Ethical Influence Global, and his insights on leadership, training, and mindset are a goldmine for entrepreneurs. So as you’re prepping your grill this 4th of July, tune in to hear one of our industry leader’s thoughts on overcoming your business’ biggest hurdle for growth… YOU! Join us as we discuss: - (6:02) Deconstructing preconceived notions around the trades - (16:08) How owners can be their own worst growth constraint - (28:52) Personal development and resetting your mindset - (39:24) Transforming false positivity into powerful thinking Check out these resources we mentioned during the podcast: - Loving What Is: Four Questions That Can Change Your Life by Byron Katie and Stephen Mitchell - The Four Agreements: A Practical Guide to Personal Freedom by Don Miquel Ruiz - Making Sense podcast by Sam Harris - The Tim Ferriss Show podcast by Tim Ferriss - Ted Radio Hour on NPR Know a business that could use a bit of muscle from ServiceTitan? Refer them here! You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| People Buy From People: Why Personal Branding Matters in the Trades | 27 Jun 2023 | 00:37:29 | |
A lot of contractors don’t spend much time thinking about how their personal branding may reflect on their business. But as Eric Thomas, President of Rival Digital and Host of the Smart HVAC Marketing podcast, reminds us in this episode, people buy from people. Everything you say or do in digital channels, especially social media, impacts your reputation for better or worse. And if you don’t take control of your narrative, then others will eventually define it for you. Eric breaks down personal branding in the trades while reminding contractors who the real heroes of their stories are. Join us as we discuss: - (6:42) Multiplying your networking reach through podcasting - (13:22) Why contractors need to stop trying to be the heroes - (20:06) Mastering your digital footprint in personal channels - (25:08) How Red Robin became a part of Eric’s online persona Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Better, Stronger, Faster: Integrating Best Practices in a Center of Excellence | 20 Jun 2023 | 00:40:34 | |
Mike Rudolf, COO at Sila Services, and his colleagues knew they needed to form valuable partnerships if they were going to fulfill their vision for growth. So they teamed up with ServiceTitan and private equity to step up their expansion efforts. Join us as we discuss: - (6:17) Sila Services’ partnerships and rapid two-year growth - (9:54) Identifying the need for the Center of Excellence - (18:07) Maintaining the CoE and measuring practical benefits - (25:07) A business-in-a-business structure for subject matter experts Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Outgrow the Shoes You Fill: Scaling a Generational Business | 13 Jun 2023 | 00:33:12 | |
Jason Rich joined the family business as a wrench-turner like his father, but the GM of Paradise Plumbing & Air Conditioning in Broward County, Florida, steadily morphed into an operations guru. After spending his early years wearing many different hats, Jason realized they needed to fuel their operational and marketing efforts if they wanted to kick their growth up a notch. Jason shares how a private equity partnership and a renewed focus on technology and brand awareness are securing their family business for generations to come. Join us as we discuss: - (8:59) Ensuring legacy through a private equity partnership - (16:41) Boosting online presence and operational tech - (21:07) Why the call center is the heartbeat of operations - (25:18) Promoting short-form videos on social media Check out these resources we mentioned during the podcast: - Paradise Plumbing & Air Conditioning You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Grow Out of Your Seat: Scaling Leadership Opportunities in Your Business | 06 Jun 2023 | 00:38:17 | |
Alyssa Rogers, Vice President at Rogers Heating & Cooling, is the ultimate hype woman for her team. Alyssa first dipped her toe into the trades by using her sales and marketing background to help her husband give their small-town family business a much-needed facelift. Now, she’s pushing people to “grow out of their seats” by giving leadership opportunities to anyone who wants to achieve bigger personal goals. Alyssa tells us how they grew their South Boston, Virginia business tenfold through branding, mentorship, and speaking business objectives into existence. Join us as we discuss: - (5:52) Branding and finding leaders in a small town - (14:40) Why personal goal-setting matters for your team - (20:10) How networking opens up new opportunities - (30:40) Podcasting as a local recruiting tool Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Take Your Time Back: How ChatGPT Can Boost Your Productivity | 30 May 2023 | 00:34:18 | |
How many hours do you spend monthly, or even weekly, on mundane tasks like creating SOPs or typing emails? ChatGPT and other AI tools are revolutionizing industries by taking the busy work off professionals’ plates, and the trades are no exception. The technology has made believers of Brianna Skiffington, Chief Product Officer of Ad Leverage, and Amanda Triolo, CEO of Grasshopper Heating & Cooling. They’re using ChatGPT to take their time back so they can focus on productivity and profitability. Brianna and Amanda talk about their marketing match made in heaven and how AI is impacting their respective fields for the better. Join us as we discuss: - (4:05) Leveraging marketing agencies to help grow your business - (9:04) How ChatGPT is impacting the trades industry - (16:52) Using AI and automation tools to streamline mundane work - (27:04) Empowering female leadership in the trades Check out these resources we mentioned during the podcast: - Grasshopper Heating & Cooling - Open.ai - CXC.ai - Lean In: Women, Work, and the Will to Lead - https://www.servicetitan.com/referrals You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Angie Snow: How to Get the Most Out of Your Call Center | 23 May 2023 | 00:41:31 | |
Angie Snow, our Principle Industry Advisor here at ServiceTitan, is one of our industry’s top experts on CSRs and call center culture. Leaning on 15 years of experience at Western Heating & Air Conditioning in Orem, Utah, Angie has trained many companies on customer call etiquette and sales tactics. So, of course, she was the top choice to answer your burning questions on the subject in this episode of our Toolbox on Call series. Tune in to hear answers to your burning questions about upselling memberships, customer reviews, booking rates, and more! Join us as we discuss: - (3:47) Justifying your value proposition in customer memberships - (9:01) Why customer reviews are essential to continued growth - (17:34) Qualifying customers by asking the right questions - (28:18) Basing CSR incentives on your desired outcomes Check out these resources we mentioned during the podcast: - Call 818-600-7185 to have your questions answered on a future Toolbox on Call episode! - Western Heating & Air Conditioning You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| TradesFormation: Growth Advice From a Plumber-Turned-Coach | 01 Apr 2025 | 00:37:21 | |
Adrian Fadini, Founder of TradesFormation, knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in 2012 to become a coach. Now, through TradesFormation, Adrian coaches other trades professionals on how to avoid common pitfalls and build profitable, resilient businesses. He shares his journey from tradesman to business coach, why data-driven decision-making is essential, and how staying the course (without repeating mistakes) leads to long-term success. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Speak to the Pain Points: Selling Benefits Over Products | 16 May 2023 | 00:30:19 | |
The water treatment industry is booming in the home services market. Just like with HVAC or plumbing, the competition can be fierce. So how do Jonathan Brewster, VP of Business Development at Aqua Clear Water Systems, and his family stay ahead of the pack? Jonathan spills the secret sauce on his water treatment company’s dynamic marketing tactics and how they build client relationships for life. Join us as we discuss: - (4:08) Being part of a father-son tag team in the trades - (8:45) Standing out with the Nightingale Principle - (14:19) Breaking down a dynamic sales presentation - (18:56) A golden opportunity for plumbing businesses Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Planning for Success: When a Teacher Brings her "A" Game to HVAC | 09 May 2023 | 00:39:17 | |
When a client approached Stephanie Postell with a job offer in HVAC marketing during her time as a personal trainer, she had no idea where this journey would take her. Today, about ten years later, she and her husband own and operate Anchor Heating and Air in Charleston, South Carolina. The road to get there wasn’t easy, but the former kindergarten teacher stuck to a principle that she’s paying forward to other prospective business owners — be stubborn. Stephanie shares how she planned for Anchor’s success from day one by creating foundational procedures, pricing appropriately, and keeping a teaching mentality. Join us as we discuss: - (6:26) Pivoting a teaching background into technician training - (15:20) Pricing, appearance, and leaving a lasting impression - (22:48) Why you need to plan for success from day one - (28:29) Owning mistakes and empowering a teambuilding culture Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Brain Surgeons of Plumbing: The Tough Stuff is the Good Stuff | 02 May 2023 | 00:43:39 | |
When are lessons learned and reputations made? When we get hit with the tough stuff. We celebrate our Season 8 kickoff with the return of Ellen Rohr, President of Zoom Drain in Norristown, Pennsylvania. Since we last spoke with Ellen, Zoom Drain has expanded from 15 to 40 locations coast to coast. And they’ve done it by leaning into the problem and doing right by everyone. Ellen spills the secret sauce on how the folks at Zoom Drain plan, execute, and measure results as they power their brand forward through 2023 and beyond. Join us as we discuss: - (13:21) Building strategic relationships through referral marketing - (21:48) ServiceTitan’s upcoming Pantheon 2023 trades conference - (32:02) Connecting back to your “why” during big changes Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| When Hard Work Pays Off: The ServiceTitan HVAC Championship 2022 | 28 Mar 2023 | 00:34:49 | |
A few days later, he was crowned the ServiceTitan HVAC Championship winner. Mack shares his experience in the competition and gives his boots-on-the-ground perspective on apprenticeships and employee retainment. Join us as we discuss: - (3:02) The ServiceTitan HVAC Championship 2022 experience - (15:14) Hiring customer-focused technicians and training - (19:19) Best and worst boss experiences - (25:18) Technician salaries and good retention practices Check out these resources we mentioned during the podcast: - ServiceTitan HVAC National Championship 2022 - HVAC Technician Salaries in 2022 You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The Devil’s in the Data: Getting Smart in HVAC Home Service Technology | 21 Mar 2023 | 00:29:50 | |
What if every home service contractor had immediate access to real-time HVAC maintenance data at the push of a button? By integrating user-friendly sensors with forward-thinking software, the folks at SmartAC.com are changing the game in the home service business. Josh Teekell, SmartAC.com’s founder and CEO, tells us how contractors can use measurable data to build trust with consumers and open up new possibilities in service agreements. Join us as we discuss: - (2:58) How performance data feedback reinforces customer relationships - (10:11) Why proactive maintenance equals more conversions - (22:39) Reinforcing traditional strategies with data tools Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Getting Scrappy: Finding the Right People in Strategic Acquisitions | 14 Mar 2023 | 00:39:36 | |
When husband-wife team Kylon Gienger and Teliah Gienger began their entrepreneurial journey, they had a pretty good idea of what they were getting themselves into. But they’ve learned some valuable lessons about strategic small business acquisitions along the way. Having purchased Hurliman Heating and Air and Plumb- tech Heating and Cooling in the Pacific Northwest last year, they share valuable insight on how they’ve successfully purchased and operated multiple small businesses in the trades. Join us as we discuss: - (4:05) Lessons learned from multiple small business acquisitions - (15:11) Finding the right people for your entrepreneurial vision - (25:58) Advice for people considering a trades acquisition Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Mistakes Filter Out Mediocrity: Hitting $1 Million by Learning From Failure | 07 Mar 2023 | 00:43:11 | |
A diverse leadership team in the trades is about more than checking off a culture reform box. By bringing in people with unique experiences from outside the trades, you can empower your employees to see opportunities from every angle. Jason Brady, Owner and CEO of Above and Beyond LLC, shares how his approach to bringing men and women from different walks of life into his business has paved the way for exponential growth. Join us as we discuss: -(5:17) Why failure is vital to sustainable growth - (11:27) Personality types and their role in leadership - (22:15) Hiring leaders from outside the trades - (28:44) How diverse leadership empowers employees Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Leveraging Humanity: Staying True to Community in a Dynamic Industry | 28 Feb 2023 | 00:32:26 | |
When Laura Thornton and her husband, Ronnie, founded their plumbing business, TNT Home Services, they could not have imagined what lay in store for their family. During an incredible six-year stretch of growth, they knew only dynamic decision-making would give their employees and clients the best experiences possible. Laura shares how commitment to community and real-time adjustments are a winning formula for dynamic, sustainable growth. Join us as we discuss: - (8:50) Taking a dynamic approach to incredibly fast growth - (15:15) Making real-time adjustments with different technology tools - (21:22) Opportunities for women in the trade - (31:37) High school and community recruiting partnerships Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Solutions Over Excuses: Turning Around the Victim Mentality | 21 Feb 2023 | 00:37:54 | |
Tommy Mello is a titan in the trades industry. But in 2012, the owner of A1 Garage Door Services and author of Home Service Millionaire hit the lowest point of his career. Facing payroll issues, internal theft, and maximum burnout, Tommy took a step back to reevaluate the “why” behind the outcomes of his actions. Tommy shares how he shifted his focus back to investing in people and how fellow contractors can avoid leading their company to the brink. Join us as we discuss - (6:01) Leaving a legacy of caring for and investing in people - (12:48) Acknowledging your weaknesses in a leadership position - (20:49) Surrounding yourself with people who make you better - (34:18) Addressing the victim mentality of struggling contractors Check out these resources we mentioned during the podcast: - Elevate: Build a Business Where Everybody Wins You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The Boss’s Daughter: Overcoming Stereotypes in the Trades | 14 Feb 2023 | 00:47:57 | |
After 10 years in the travel industry, Ashley Gulevich was ready for a change. After joining her family at a trades boot camp that could help level up her parents’ business, Coastal Heat Pumps, she knew she was in it for the long haul. Now the General Manager at Coastal, Ashley has applied the skills she acquired from her previous career to help scale the family business. And she shares what else she’s learned about listening and systems management during her five years at Coastal. Join us as we discuss: (5:40) Why listening is a skill that instills action and growth (12:12) How she translated her travel industry experience to the trades (24:57) The importance of self-care for working professionals (35:23) Dealing with misconceptions as a woman in the trades Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Toolbox Down Under: A Peek Into the Australian Trades Life | 25 Mar 2025 | 00:25:54 | |
We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry. Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Winning isn’t Everything, It’s the Only Thing at Gee Heating and Air | 07 Feb 2023 | 00:39:14 | |
As third-generation tradesmen, Joseph Gee, CEO of Gee Heating and Air in North Atlanta, and his brother Jacob Gee, the company CFO, are building a culture of winners. After taking over the family business, they immediately implemented a joint vision for growth. And they had a simple message for everyone else at Gee: come with us or get out of our way. In this episode, Joseph and Jacob tell us about their shared passion for shattering goals and how they empower employees to do the same. Join us as we discuss: - (5:54) Navigating change after taking over the family business - (26:04) Implementing new systems centered around problem-solving - (37:05) Focusing on customer relationships during seasonal slowdowns Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Bite Off What You Can Chew: The Project Management Playbook | 31 Jan 2023 | 00:39:07 | |
Contractor associations are in a unique position of being able to draw talent from their membership pool to tackle big projects. And the Sheet Metal and Air Conditioning Contractors' National Association, or SMACNA, is no exception. As an international group with chapters across four countries, SMACNA bids on multiple “mega” projects involving thousands of workers. But even an organization as large as theirs has to be wary of biting off more than it can chew. SMACNA’s CEO, Aaron Hilger, shares his valuable insights on project management, strategies for growth, and elevating universal opinion of the trades. Join us as we discuss: - (9:45) How unionized contractor groups tackle mega projects - (19:48) Five tips for successful project management at any level - (30:50) Why reinvesting in people is critical to long-term success Check out these resources we mentioned during the podcast: - SMACNA - MCAA - NECA You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Getting Out of the Comfort Zone: A Second Gen Owner’s Succession | 24 Jan 2023 | 00:30:18 | |
When his father became very ill, Pete Bradham suddenly had to step in and take the reins of their family business. For years, they had gotten by on respected word-of-mouth in Charlotte, North Carolina. As General Manager, Pete knew that if their company, Bradham Brothers, was going to continue growing, they had to change or die. Pete tells us how valuable mentors helped him through the tough transition of taking over leadership as a second-generation tradesman. Join us as we discuss: - Why communication is a valuable skill in the trades (3:41) - The unexpected transition in leadership from father to son (10:50) - How multiple mentors helped Pete stay the course (20:52) Check out these resources we mentioned during the podcast: - Bradham Brothers onboard with ServiceTitan You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Ismael Valdez: Nexgen - The Day I Almost Quit the Trades | 17 Jan 2023 | 00:30:39 | |
In 2019, Ismael Valdez, CEO at Nexgen Air Conditioning Heating and Plumbing, was ready to give it all up. After several years of quietly fighting alone to keep his business afloat, Ismael accepted a colleague’s helping hand. And now, three years later, Ismael is living his best life in the trades. In this episode, Ismael opens up about his ownership struggles, a personal battle with addiction, and the day he almost quit the trades. Join us as we discuss: - What led to the infamous moment when Ismael wanted to give up (2:58) - Why struggling contractors need to open up and ask for help (12:26) - Avoiding burnout during the year-long business grind (17:42) Check out these resources we mentioned during the podcast: - Nexgen Air Conditioning Heating and Plumbing You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Budgets, Numbers, and P&Ls: A Business Coach’s Perspective on the Trades | 20 Dec 2022 | 00:39:47 | |
A lot of small business owners in the trades are technical experts in their respective crafts. But Jason Arthur , Owner of Eighty-Seven Degrees Coaching , says that most of those entrepreneurs neglect the one thing that dictates their long-term growth outlook: their budget. And too many are reluctant to ask for help. Jason shares how his former employee experiences shaped his coaching philosophy and how small business owners can create a solid budgeting culture. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Medley HVAC: Building a $50 Million Mom N’ Pop Shop | 13 Dec 2022 | 00:50:40 | |
Texas Medley , CEO of Medley Heating & Air Conditioning , hated the trades as a kid. But after a multi-year stint in grocery retail, he began his journey to build his dream $50 million mom n’ pop HVAC business. Texas shares how realigning his priorities and laying a strong foundation of family culture set his company up for future growth. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Sky - Travis Smith: The Private Equity Safety Net | 06 Dec 2022 | 00:51:26 | |
Travis Smith was practically born into the trades. He started working for his father full-time out of high school before taking over the family business - Sky Heating, AC, Plumbing, and Electrical - in 2015. A few years later, he partnered with a private equity firm to help bolster his company with extra resources and training. Today, he believes they were a perfect fit for each other. In this episode, Travis shares his thoughts on private equity and why he believes selling his business is one of the best decisions he ever made. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Goettl - Dale Steele: You Can’t Script Authenticity | 29 Nov 2022 | 00:37:11 | |
As one of the largest HVAC service providers in the Southwest, the folks at Goettl Air Conditioning & Plumbing have a clear vision for growth. And it starts with a solid foundation built by strong leadership and a willingness to change. Their VP of Sales, Dale Steele , told us how authenticity and a positive mindset have elevated their techs and sales team and set Goettl on the path to success. Join us as we discuss:
Check out these resources we mentioned during the podcast: Know a business that could use a bit of muscle from ServiceTitan? Refer them here! You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Champion Plumbing - Leslie Harpole: Sharing a Vision With Your Spouse | 22 Nov 2022 | 00:38:53 | |
Running a small business as a working mom is tough. Doing it alongside your spouse adds a whole other set of challenges. But a shared vision, defined roles, and consistent communication can help ensure a happy partnership - in the marriage and at work. Leslie Harpole , Owner of Champion Plumbing , talks with us about being a mom in the trades and how she and her husband, Brent, support each other as co-owners. Join us as we discuss:
Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Jackson Services - Dale Jackson: Pioneering Cost-Saving Sustainability | 15 Nov 2022 | 00:53:41 | |
Sustainability is a cornerstone of running a business. Lowering your carbon footprint is cheaper than you might think. Not only does a sustainable business model promote goodwill in your community, but it is also profitable and efficient. Dale Jackson , Owner of Jackson Services , tells us how his commercial HVAC business has generated positive buzz by embracing sustainable money-saving technology. Join us as we discuss: - (10:57) Benefits of a sustainable operating model - (19:32) The technology niche in new construction - (30:30) Why commercial HVAC is critical in the trades Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| High-Performance Leadership: Get Your Team Rowing Together | 18 Mar 2025 | 00:36:28 | |
How do you create a high-performance environment in the trades? Kathryn Howard, Head of Mergers and Acquisitions at Lee's Air, Plumbing, Heating, & Roofing in Fresno, CA, tells us how, while sharing her journey from direct sales to leading a growing service business. She discusses the importance of developing high-performing teams, how she built an international call center in Armenia, and why understanding customer purchasing behavior is key to sales success. Kathryn also dives into her leadership philosophy, her unique experiences in network marketing, and how she helped scale Lee’s Air with structured processes and strategic growth initiatives. Tune in for an insightful conversation on building culture, driving business success, and unlocking peak performance in the trades. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| The High Cost of Turnover: Retaining a Better Workforce | 08 Nov 2022 | 00:38:08 | |
Employment expectations are not a one-way street in any industry. Managers must understand their employees’ needs, be it work-life balance or commute time. As trade businesses struggle to find and retain technicians, they must be willing to meet recruits where they are. Phillip Mize , CFO of Happy Hiller Plumbing, HVAC, & Electrical Services , told us how their training school, Total Tech , has helped them build a better - and motivated - workforce. Join us as we discuss: - (8:00) How Total Tech has helped Hiller with its rapid growth - (11:59) Walmart’s recruiting push for technicians - (21:56) Hiller’s connection to the US Army and preparing America’s Heroes for life after enlistment - (24:50) The high costs of employee turnover Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Toolbox On Call: Training, Risk, and the Scarcity Mindset | 01 Nov 2022 | 01:12:04 | |
We want your feedback! Share your thoughts on today’s episode by taking this 10-second survey . In this episode, we’re taking to the phones and answering questions from you - our dear listeners! Tom Howard, VP of Customer Experience at ServiceTitan, and Eddie McFarlane, President of Haller Enterprises, join us for a roundtable discussion on training, inventory management, and business growth. Tom and Eddie share valuable insight on multiple challenges, from attracting new talent to confronting the scarcity mindset. Join us as we discuss: - (1:40) Recruiting young service techs and implementing training centers - (22:55) Rising material costs and warehouse inventory control - (47:32) Planning for sustainable business growth Check out these resources we mentioned during the podcast: - Predictably Irrational by Dan Ariely - Building a Story Brand by Donald Miller - Emotionally Agility - Bias Interrupted You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. We want your feedback! Share your thoughts on today’s episode by taking this 10-second survey . Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Temporarily Broken: Leaning on Your Peers in the Trades | 25 Oct 2022 | 00:39:23 | |
John Akhoian, CEO of Rooter Hero Plumbing, jumped into the trades as a teenager after his father passed away. But what started as a means of supporting his family has evolved into a multimillion-dollar plumbing and HVAC business atop the California market. John returns to the show to update us on his company’s progress post-COVID and talk about his new book, Temporarily Broken: The John Akhoian Story. Join us as we discuss: - (6:09) The strengths of a shared service business model - (16:35) How peer groups contribute to personal development - (28:28) Working with the team on the frontlines during COVID - (30:42) Why John decided to write his latest book Check out these resources we mentioned during the podcast: - Temporarily Broken: The John Akhoian Story You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 100: Celebrating 100 Episodes with Goettl's Ken Goodrich | 30 Aug 2022 | 00:56:20 | |
A lot of things in life come full circle, and today as we celebrate Toolbox for the Trades’ 100th episode, we’re bringing back one of our most impactful and well known guests. Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing, was our first guest way back in April of 2020 and today he makes a triumphant return for the show’s 100th episode. 100 episodes is a lot of ground to cover, but there’s no shortage of insight from Ken to help you build your business. Ken’s wisdom was so profound, my show’s producer was scribbling away notes on how to run his business better. Join us as we discuss: - How Ken pushed the envelope and built a $250M dollar company (11:13) - Recruitment pitches that work for today’s labor market (23:13) - Private equity and how it can help grow your business (37:04) - Ken’s advice on how to deal with investors at scale (52:58) Check out these resources we mentioned during the podcast: - Goettl Air Conditioning & Plumbing You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 99: Building a Recession Resistant Business | 23 Aug 2022 | 00:45:44 | |
With a global recession looming, businesses and their customers are tightening their belt buckles. Heaters and toilets will always need fixing, but what does a shrinking economy mean for the bottom line in the trades? Collin Hathaway, Owner of Guardian Roofing and Founder and CEO of Flint Group, joins us to recount his experience with investing in the trades during the 2008 recession. He believes that, even in a slower market, opportunities exist to improve on your business. Of course, with economic uncertainty often comes financial stress; Collin shares his stance on self-care in an industry that often stigmatizes mental health. Join us as we discuss: - How Collin managed to keep his first business afloat in a recession (7:11) - What opportunities trade companies can seize in a down market (13:47) - Steps for securing a business ahead of a looming recession (20:45) - Collin’s take on stress and mental health in the workplace (30:45) Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 98: The Five Steps to Tech Staffing & Success | 16 Aug 2022 | 00:53:37 | |
With a dire need for technicians, trade businesses nationwide are scrambling to find help. Many companies are willing to teach raw recruits from scratch, but what does a culture of quality training look like? Al Levi, CEO of The 7-Power Contractor, has been consulting with small businesses on training and growth since the 80s. In 2017, he collaborated with Jason Kim, Owner and Service Manager of Zoom Drain - Long Island, and Ray the Plumber. Al and Jason share their experience with us and give the inside scoop on how you can incorporate a winning training program for techs. Join us as we discuss: - How the collaboration between Al and Jason’s people came about (4:38) - Al’s unique approach to staffing in the trades (13:14) - The culture adjustment that comes with implementing new training (23:25) - What results they’ve seen from their training program (34:00) Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 97: A Leap of Faith: From Finance Pro to Plumbing CEO | 09 Aug 2022 | 00:44:34 | |
We’ve heard many stories of men and women in the trades who take a leap of faith to start their own businesses. Typically, those people are hardened veterans of their respective craft. So, you might say that Rick Vazza, the owner of John Padilla Plumbing Inc. in San Diego, is something of an anomaly. With zero experience in the trades, Rick bought his plumbing company in 2021. But with his extensive financial planning background, he helped take his team of plumbers to the next level. Join us as we discuss: - What prompted Rick to walk away from the world of finance (3:44) - Rick’s decision to purchase his plumbing business (10:21) - How his team handled the transition of ownership (21:55) - Why keeping accounting in-house is important for small businesses (37:18) Check out these resources we mentioned during the podcast: You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 96: Going Viral: TikTok for the Trades | 02 Aug 2022 | 00:47:55 | |
Everyone is searching for the secret sauce for hit social media content. For Armando Ramos, owner of Plomero en Phoenix, one catchy jingle was just the right ingredient for his business. Jingle Stuck in your head? Spotify has you covered. In this episode, Armando shares how business at his dream plumbing company exploded after a 60-second TikTok went viral with over 50 million views. He also elaborates on how his social media presence has influenced recruiting and his reputation among other local trades. Join us as we discuss: - (6:14) Armando’s leap into starting his plumbing business - (13:20) Plomero en Phoenix being embraced by the Hispanic community - (15:21) The company’s jingle that went viral on TikTok - (21:25) How their TikTok account has translated into business success Check out these resources we mentioned during the podcast: - TikTok Armando Ramos - Jingle stuck in your head? Spotify has you covered You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 95: The Four Daily Habits of ServiceTitan Champions | 26 Jul 2022 | 00:52:28 | |
Most men and women in the trades prefer taking care of business in the field over burying their heads in a computer. My guest, Mike Marcil, Software Coach at Nexstar Network, is on a mission to help businesses maximize their software proficiencies so they can focus on what’s important - servicing their customers. As a veteran of the ServiceTitan OS since 2014, he knows a thing or two about getting the most out of your software’s potential. Join us as we discuss: - Mike’s journey from HVAC sales to trainer - His observations from Nexstar’s partnership with ServiceTitan - Why change in the industry is a good thing - Daily habits that augment your potential with ServiceTitan’s OS Check out these resources we mentioned during the podcast: Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/ You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 94: Rallying the Troops - Raising the Standard in Plumbing | 19 Jul 2022 | 00:35:37 | |
Some of the leading pioneers in the trades are people who want to be part of the solution to a problem that needs fixing. That’s why my guest, Lina Kurucz, Managing Partner at Plumbing Troopers, Inc., dove head-first into the plumbing business in 2015. She used her marketing background to kickstart a Florida plumbing firm that puts customer needs first. By leaning on her employees’ expertise, she’s helped set a new standard for trades in her area. Join us as we discuss: - Why Lina saw a need for starting a plumbing enterprise - The growing pains of a new business - Supporting employees, including mental health awareness - Investing in new technology that fulfills custom needs Check out these resources we mentioned during the podcast: Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/ You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Smart Growth Strategies: Coaching, Delegation, and Personal Care | 11 Mar 2025 | 00:16:00 | |
Continuous growth is a goal for many home service businesses, but it’s no easy feat. In this special episode recorded live at Pantheon, we welcome back Matt LaMartina, President and Owner of Tony LaMartina Plumbing in St. Louis. Matt returns to share the strategies that helped his company achieve rapid success, including growing 45% year over year. From overcoming cramped office space to opening new divisions like drain services, Matt dives into the practical and leadership lessons that made it possible. He discusses the importance of training across all roles, the power of delegation, and his approach to balancing innovation with core operational fundamentals. Tune in for a candid conversation packed with insights to help your trades business scale sustainably. Join us as we discuss:
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Register for Pantheon 2025 - see you in Anaheim! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 93: Service Before Sales - Teaching Techs to Problem Solve | 12 Jul 2022 | 00:49:48 | |
How often are service techs confronted with customer leads that they don’t know how to handle? Kelcey Summers, President at Service Business Evolution (SBE), and Will Smith, VP of Coaching & Training at SBE, contend that the issue isn’t lack of know-how but the absence of training. By coaching technicians to work with customers to solve problems rather than push sales, Kelcey and Will believe that businesses will see positive returns on their bottom lines. Join us as we discuss: - Why the founder of SBE felt a need to aid technicians through coaching - How positive reinforcement management can empower technicians - The culture and ethics behind bridging the customer service gap - The dichotomy of problem-solving versus product sales Check out these resources we mentioned during the podcast: Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/ You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 92: An Electric Life - From Handy Journeyman to TedX Speaker | 05 Jul 2022 | 00:45:29 | |
For decades, the American trades have had a regrettable stigma of dirty jobs meant for the uneducated. My guest, Joshua Page, President of JP Electric and Son, Inc. in Fitchburg, Massachusetts, is on a mission to break down that barrier. Joshua wants to educate our youth and open their eyes to the real potential that awaits them in the trades. Join us as we discuss: - Joshua’s journey through the trades into electrical contracting - How he became a speaking advocate for the trades - Why the generational gap needs to be addressed - Using childrens’ books to educate future generations Check out these resources we mentioned during the podcast: - www.HusbandFatherEntrepreneur.com Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/ Josh's book, "What Does Your Daddy Do?" - available later this year. You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||
| Episode 91: Finding a Mentor in the Trades | 17 May 2022 | 01:03:03 | |
It’s a hard combination to both take advice and learn from experience, but that’s what these father and daughter owners have really taken to heart. Hear our conversation with Chloe Davis and Ben Davis at Express Plumbing Heating & Air:
More information about Chloe and Ben and today’s topics: Know a business that could use a bit of muscle from ServiceTitan? Refer them here! To hear more tales from the trades, follow Toolbox for the Trades on Apple Podcasts, Spotify, our website, or anywhere you get podcasts. Hosted by Ausha. See ausha.co/privacy-policy for more information. | |||