Explore every episode of the podcast This is HCD: Human-Centred Design, UX & Service Design
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Relaunching the Global Human Centered Design Directory | 07 Aug 2025 | 00:04:23 | |
We are building an independent global network of people doing human-centred work. In this short update episode, Gerry Scullion shares an exciting behind-the-scenes change: the Global Human-Centered Design Directory has now moved to the main This is HCD website. What started as a quiet initiative has turned into a valuable resource for connecting values-aligned practitioners across the globe. Discover how this small but intentional update improves access, strengthens the community, and could help you find your next collaborator, mentor, or team member. It’s all part of our ongoing commitment to building a more connected human-centered design ecosystem—together. 3 Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Carrying Stories: Researcher Well-being and the Cost of Caring with Rachel Knight | 13 Aug 2025 | 00:50:08 | |
We are building an independent global network of people doing human-centred work. Episode overview This conversation is essential listening for anyone working in design research, especially those engaging with vulnerable communities or emotionally charged topics. 🔑 Three Key Takeaways
Click here to watch a video of this episode.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau | 08 May 2025 | 00:45:33 | |
We are building an independent global network of people doing human-centred work. In this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures. 3 Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| John Foley 'Creating a business case to be hired' | 14 Feb 2023 | 00:34:18 | |
We are building an independent global network of people doing human-centred work. In this episode I chat with John Foley, a service designer based in London working with Livework Studio. We chat about what the experience was like leaving University, working as a design researcher - and how John made his own luck. We chat about portfolios and also the interview process for Livework. It’s a good one - lets get into it. https://www.linkedin.com/in/designjfoley/ https://www.liveworkstudio.com Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Emma Carpenter 'Exploring the craft of Service Design within South Africa' | 09 Feb 2023 | 00:27:35 | |
We are building an independent global network of people doing human-centred work. I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode... Connect with Emma https://www.linkedin.com/in/emmacarpenter/ Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Rohan Walsh 'Making and breaking into UX & Service Design' | 07 Feb 2023 | 00:30:34 | |
We are building an independent global network of people doing human-centred work. The Getting Started in Design podcasts are created for people looking to break into Design. We shine a light on that transitionary period between education and employment and try and understand what that experience is like for people trying to break into the industry. In my opinion it is every Designers responsibility to be that person we wished we could have met when we were looking for our first break. I caught up Rohan Walsh, a UX designer from Port Macquarie in Australia but now based in the Lebanon. We speak about Rohan’s journey to get where he is currently - including internships atAustralia Post amongst others. Rohan is an awesome designer, filled with so much potential and quality in all areas of his life https://www.rohanwalsh.design/bio Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Amy Hupe ‘Design System Evolution’ | 01 Feb 2023 | 00:47:41 | |
We are building an independent global network of people doing human-centred work. I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Dr. Melvin Vopson 'The environmental weight of data' | 17 Jan 2023 | 01:06:07 | |
We are building an independent global network of people doing human-centred work. Dr Melvin Vopson is a truly fascinating character and deep thinker. A physicist, he is the proposer of the mass-energy-information equivalence principle, has identified a technological singularity called the Information Catastrophe and has discovered the second law of information dynamics. Melvin is the co-founder and Chief Scientific Officer of the world's first Information Physics Institute. His current scientific interests revolve around theoretical and experimental studies involving all aspects of information physics. I started by asking Melvin about his theory that information has its own weight, a weight independent of the device it is stored on. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education' | 16 Jan 2023 | 00:45:45 | |
We are building an independent global network of people doing human-centred work. I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation -
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Sarah Kearns 'Life as a nurse in Ireland - A peek behind the curtain' | 06 Jan 2023 | 00:42:38 | |
We are building an independent global network of people doing human-centred work. I caught up with Sarah Kearns, a nurse from Dublin, Ireland. Myself and Sarah connected through a mutual desire to create a service to reward the incredible nurses, alongside the incredibly talented Amy Huberman in Ireland - and the 3 of us are working on a project at the moment called Thank You Nurses. More on that later in this episode. In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death - I don’t say this lightly, but Sarah is one of my heroes. They all are. I know you’re going to love this episode. https://www.linkedin.com/in/sarah-kearns-5b99361a2/
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Jo Szczepanska 'Is it time to refresh, repair or retire your personas?' | 20 Dec 2022 | 00:40:08 | |
We are building an independent global network of people doing human-centred work. I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| John Booth 'Data centers: Data theatre and the tsunami of frivolous data' | 14 Dec 2022 | 01:08:17 | |
We are building an independent global network of people doing human-centred work. John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award. I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.” Yes, thought there are laws coming from the EU that should change that attitude. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Royce Wong 'Scaling Design at Big Commerce & Building the future of asynchronous collaboration' | 12 Dec 2022 | 00:35:47 | |
We are building an independent global network of people doing human-centred work. I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode. Transcript & Shownotes: https://www.linkedin.com/in/roycewong/ Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts! | 23 Apr 2025 | 00:42:41 | |
We are building an independent global network of people doing human-centred work. Marc Stickdorn is back! He literally helped write the book on service design – and in this episode, we’re getting real about why alignment STILL isn’t working in organisations. From broken KPIs to journey maps that go nowhere, we get into what’s holding teams back, and what can actually shift things forward. If you’ve ever struggled with silos, poor metrics, or trying to get leadership to care – this episode is for you. 👇 What you’ll learn:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Amy Bucher 'Applying behavioural science within the healthcare realm' | 08 Dec 2022 | 00:35:05 | |
We are building an independent global network of people doing human-centred work. I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Helana Darwin 'The Dark Side of Gender Inequality within Academia' | 07 Dec 2022 | 00:29:10 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’. We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail. We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together! Let’s jump in...
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Kelly O'Dowd 'They want you to have so many skills for an entry level job' | 06 Dec 2022 | 00:32:24 | |
We are building an independent global network of people doing human-centred work. In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and Working life.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Mansi Gupta 'Design for Women' | 02 Dec 2022 | 00:31:23 | |
We are building an independent global network of people doing human-centred work. I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)' | 29 Nov 2022 | 00:33:09 | |
We are building an independent global network of people doing human-centred work. I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry. He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco. Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| John Collins 'The business of value-led content marketing at Intercom & beyond' | 25 Nov 2022 | 00:43:21 | |
We are building an independent global network of people doing human-centred work. I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world. In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time.
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels' | 18 Nov 2022 | 00:29:36 | |
We are building an independent global network of people doing human-centred work. In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Felisha Araniti 'Let's talk about neurodiversity within Design' | 17 Nov 2022 | 00:36:53 | |
We are building an independent global network of people doing human-centred work. The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD.
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Mark Geary 'The Maker and The Mindset of a Master Songwriter - exploring the songwriting process' | 04 Nov 2022 | 00:37:26 | |
We are building an independent global network of people doing human-centred work. In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world. Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician. We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead. There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person. We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Pat and Nuala Geoghegan 'Aluminum mining: jobs and death in rural Ireland' | 03 Nov 2022 | 00:46:09 | |
We are building an independent global network of people doing human-centred work. Aluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum. Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina aluminum mining factory established itself nearby, their cattle began to get sick and die. And the Geoghegan family got sick. Their beautiful farm became “the killing fields”. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch | 07 Apr 2025 | 00:52:25 | |
We are building an independent global network of people doing human-centred work. Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures. 🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch! To be in with a chance of winning a copy of the book, simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter. Key takeaways include: Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Lydia Hooper 'Walking the talk of HCD Principles' | 25 Oct 2022 | 00:37:53 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-) We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also. Let’s jump in..
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Design at scale with Peter Löfgren (Head of Design at Service NSW Australia) | 17 Oct 2022 | 00:42:56 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia. We chat about Design at Scale, what this means, and how Peter has approached his work across several large organisations, Atlassian, ABC, Westpac and now Service NSW. Let’s jump in...
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Ricardo Martins 'The challenges and complexity of implementation and delivery of Human Centered and Service Design projects' | 10 Oct 2022 | 00:48:04 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more. In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking. It’s a fantastic conversation and totally enjoyed connecting with him - let’s jump in!
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Thea Kleinmagd of Fairphone 'Designing a smartphone that lasts' | 06 Oct 2022 | 00:40:11 | |
We are building an independent global network of people doing human-centred work. Thea Kleinmagd is a Circular Material Chains Innovator at Fairphone. When you are buying your next smartphone, please consider Fairphone. They make excellent, modular and repairable products that are built to last. I started our chat by asking Thea to describe the potential toxic impacts of some of the over 50 different materials found in a typical smartphone. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Marc Fonteijn 'Why Service Design is not the answer to all of our problems' | 07 Sep 2022 | 00:37:52 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more. In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one. I think you’re going to enjoy it! Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| June Holley 'Building meaningful, lasting and impactful connections through purpose-led network weaving' | 29 Aug 2022 | 00:37:19 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers. I think you’re going to enjoy it!
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Dr Josh Lepawsky 'Pernicious myth of digital-as-ethereal' | 17 Aug 2022 | 01:01:04 | |
We are building an independent global network of people doing human-centred work. Dr. Josh Lepawsky is fascinated by connections between geography, technological systems, and their discards. He researches waste from the manufacturing of electronics to its end of life. He explores where e-waste accumulates and who it affects. He has a keen interest in “how maintenance and repair might offer lessons for figuring out how to live well together in permanently polluted and always breaking worlds. I started our chat by asking Josh about the “pernicious myth of digital-as-ethereal” Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Gauthier Roussilhe 'The hidden costs of data centers' | 21 Jul 2022 | 00:51:15 | |
We are building an independent global network of people doing human-centred work. Gauthier Roussilhe has specialized in the environmental footprint of the digital sector for 5 years, and is certainly among the most knowledable people I have been lucky to chat with about these issues. He is currently doing a PhD at the RMIT (Royal Melbourne Institute of Technology) to explore which digital infrastructures and services are compatible with a world stabilized at +2°C. I started our chat by asking Gauthier about the electricity impact of data centers. Global figures are not reliable. We need to look at a country-level basis. “I don’t know what it’s like in Ireland but in France between now and 2050, we have to reduce our final energy consumption by 40%. That’s the framing we have to have in mind when we are analyzing such sectors. You can have all the data centers in Ireland absorbing all the renewable energy capacity that is being put on the grid. So, data centers might have very nice environmental reports, lowering the carbon intensity of the electricity mix but now allowing other actors to get this renewable energy, so it becomes a zero-sum game.” Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Michael Galinsky 'All the Rage' | 22 Jun 2022 | 00:50:14 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. In this episode I speak with Michael Galinsky, a movie director, documentary maker and musician based in North Carolina in the states. For anyone that follows me on Twitter, they might have seen a thread a number of weeks ago where I spoke about back pain. Late last year, I woke with pain in my left hand side of my back, and contributed it to being a Dad, lifting little people, being out of shape, sitting down for larger periods of time etc. I went to my physio and had several sessions before Christmas and to little or no state change. Christmas was sore. I was more grumpy than usual and entered January and had a private MRI scan. That in itself was an interesting experience, and one for another episode, but my GP called me and said “one of your discs is protruding” and possibly on a nerve. I was shocked. I’d heard about herniated discs but now I had one! I actually got stiffer after for a few weeks. Was this what my life was going to be like? Is this what middle age feels like? Sheesh - if it is, then this isn’t much fun. Then I Tweeted. What came back was a lot of support and advice. Emma Blomkamp, read something in a newsletter by Kai Brach several months prior and tagged Kai, and Kai mentioned a doctor called Dr John Sarno in the States. He encouraged me to Google and watch some stuff. Sarno’s work states that many people have herniated discs but what is the cause for lots of back pain is stress and hidden life traumas. I was instantly skeptical. But I spent 2 hours that night watching lectures of Sarno’s in NYU on YouTube. I was shocked. Last year was brutal. Running a business and balancing everything has been hard on me and hard on my own mental health. Maybe, just maybe there was something in this. Then Michael tweeted to me. He’s created an awesome documentary called All the Rage several years ago and I bought it on iTunes and watched it. It explores the relationship between the mind and the body. Sarno encourages people to try exercise and ‘watch’ for the stressors. I did exactly this. I cut the grass. I went for a short walk with the kids. I gave them a piggy back and to my surprise, nothing. Was this in my head? Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Emely Buyck 'The long and winding road that leads to the door of Service Design' | 14 Jun 2022 | 00:40:30 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with Emely Buyck, former Head of Service Design for Proximus in Belgium. We speak about the evolution of service design internally, the pitfalls and the pieces that worked for Emely. We chat about life after Proximus and where to next - and how they are applying a service design approach to their own life and career. It’s a fun episode and think you’ll enjoy it!
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields | 02 Apr 2025 | 00:42:06 | |
We are building an independent global network of people doing human-centred work. Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments. Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business. 💡 Three Key Takeaways: • Why ableism is often invisible—and how to unlearn it • The cost of retrofitting accessibility vs. embedding it from the start • How to evaluate if an organisation is walking the walk—not just ticking boxes Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Michelle Walter 'The evolution of design maturity within ANZ Bank' | 01 Jun 2022 | 00:48:20 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter.
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Andy Farnell 'Perils of e-waste and benefits of being a digital vegan' | 24 May 2022 | 00:59:32 | |
We are building an independent global network of people doing human-centred work. Andy Farnell is a British computer scientist and author specialising in signals, systems and cybersecurity. His popular textbook "Designing Sound" (MIT) and pioneering research and development in audio DSP and synthesis defined the field of Procedural Audio. Consultant to leading technology companies, and visiting professor across Europe, Andy is a long-time advocate and prominent speaker on issues of digital rights, free open source software, good educational opportunities and access to enabling tools and knowledge for all. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Natalia Alessi 'English as a second language & finding your way into a career in Design.' | 18 May 2022 | 00:32:58 | |
We are building an independent global network of people doing human-centred work. Welcome to a new episode of Getting Stareted in Design, I’m your host Ben Maclaren. In this episode, I talk to Natalia Alessi, a design lead at the University of Melbourne. Natalia reached out to us to help with some user research after this years Doing Design Festival. She shared her illustrations from the Festival and I was inspired by her journey to bring her on the show. We talk about some of her experiences and challenges moving to Australia to transition into her design career from another field and how her perspectives on language and culture have influences her journey. She shares her insights into making design more accessible and common challenges she has seen design students face. Connect on LinkedIn: https://www.linkedin.com/in/natalia-alessi-b59b3a52 Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Laura Yarrow 'Agitating organisations forward' | 18 May 2022 | 00:34:02 | |
We are building an independent global network of people doing human-centred work. In this episode we chat about design agitation and enabling change within organisations. Laura recently shared a fantastic thread on twitter about many of the common designer statements that we probably all have heard a thousand times “no one is listening to me”. We chat about the challenges that many designers have - and how Laura approaches many of these problems in her role within Government. It’s a good one - let’s just straight in... Read the twitter thread that inspired this episode;
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Emma Blomkamp 'The Evolution of Co-Design' | 05 May 2022 | 00:38:12 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Emma Blomkamp - a facilitator researcher and strategic designer based in Melbourne and leader within the co-design space. In this episode we speak about Emma’s past and how they go into Co-Design and Design generally. We speak about the evolution of Design and where Co-Design sits now and what that looks like potentially in the future. Let’s jump in.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Hannah Smith 'The hidden weight of code' | 27 Apr 2022 | 00:47:14 | |
We are building an independent global network of people doing human-centred work. Hannah is a freelance WordPress developer from Bristol with a background in Computer Science. Before freelance life, amongst other things, she honed her management skills at the Environment Agency, where she managed large business change projects. She’s co-founder of Green Tech South West and is on a mission to raise awareness about the environmental impact of digital tech - checkout #LetsGreenTheWeb on Twitter. She also likes dogs, plants and snow.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Sasja Nieukerk-Chomos 'Organisational Toxicity - Understanding and navigating trauma-inducing workplaces' | 20 Apr 2022 | 00:47:00 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Sasja Nieukerk-Chomos - President of Dynamic Achievement based in Canada. I recently stumbled on Sasja profile on LinkedIn after reading a remarkable post about her father, Nick. In this episode we hear more about Nick’s story and the impact it had on Sasja’s life. We speak about Leadership and learn more about toxicity within organisations, how we manage this from an executive perspective but also from someone who might find themselves working alongside people who play roles in compounding the behaviours associated to toxicity. It’s a brilliant conversation - and know you will love it. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Brigette Metzler 'Research Ops: What it is, and why it's so important' | 05 Apr 2022 | 00:51:20 | |
We are building an independent global network of people doing human-centred work. Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online. Today on the show we have Brigette Metzler, Research Ops Lead at Australian Department of Agriculture, Water and Environment. Brigette is Co-Chair of the ResearchOps community and is based in one of my favourite places on earth, Tasmania. We are building an independent global network of people doing human-centred work. We speak about Brigette’s recent neurodiverse diagnosis, and her journey to get to that point. I was curious to tap more into this and we cover off some interesting areas of symmetry whilst doing it. Before we jump in. Brigette wanted to mention the Research Ops conference that is happening on Jun 8 in New York and also remote. I will throw a link for this into the show notes, but it’s definitely something to get behind if you interested in the whole area of Research Ops. Let’s get into it.. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Lola Oyelayo-Pearson 'Understanding Money & Shaping experiences to empower entrepreneurs at Shopify' | 15 Mar 2022 | 00:40:44 | |
We are building an independent global network of people doing human-centred work. In this episode i speak with Lola Oyelayo-Pearson from Shopify. Lola of a Director of UX, Money and we chat about what this actually means. We speak about the mission at Shopify to remain independent, and supporting entrepreneurship globally by making it easier to sell and creating a support network for their merchants. What really interested me, was the points about how Shopify makes money, and also not they share the risk in opening up available funds to enable businesses to succeed. That's a huge statement right there - and I can't think of many businesses who can walk the walk - many as you know talk the talk very well. We chat about what money means - and it's not just a system to enable a transactional relationship - it's visceral. It's real. It can empower. It can destroy. I was keen to hear their thoughts on how the western driven perspective of money could translate to markets in say, Africa and what that might look like. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| The Science of Less with Leidy Klotz | 15 Feb 2022 | 00:39:59 | |
We are building an independent global network of people doing human-centred work. I’m your host KA McKercher, author of Beyond Sticky Notes: Doing Co-design for Real. Today I’m joined by Leidy Klotz, an engineer, behavioural scientist and author of the book Subtract: The Untapped Science of Less. We talk about subtraction as a critical capability for designers and design leaders, why we overlook subtractive change and about the importance of working in the open. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway | 25 Mar 2025 | 00:45:22 | |
We are building an independent global network of people doing human-centred work. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals. A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy! Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Markus Edgar Hormess 'Prototyping : Why you should burn requirements documents' | 04 Feb 2022 | 00:40:40 | |
We are building an independent global network of people doing human-centred work. In this episode I speak with one of my colleagues at This is Doing, Markus Edgar Hormess. Markus’s name is one that many within the service design world will no doubt be familiar with, but nevertheless let me tell you a little bit about my guest today. Markus is based in Germany, is a trained physicist and partner at WorkPlayExperience. I look to Markus for many things within design, but I to his deep rooted passion with prototyping of services and just prototyping in general. The bits can so easily be trivialised or assumed are the moments that are missed and we chat at length about how to encourage prototyping generally within your organisation. We speak more around Play and what this means. What does the opposite of playfulness look like within organisations and again, how can we move the dial to become more likely to lean into the prototyping mindset. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Marc Stickdorn 'Exploring Zoom Levels and understanding Journey Map Ops in greater detail' | 26 Jan 2022 | 00:17:55 | |
We are building an independent global network of people doing human-centred work. In this episode, Ben MacLaren speaks with Marc Stickdorn (main author of the seminal service design books, This is Service Design Thinking and This is Service Design Doing) about understanding zoom levels and how this related to Marc's framework for Journey Map Operations. The framework helps teams and organisations work better together to manage innovation projects and bridge between organisational silos.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||
| Sharon Richardson 'Blind belief in data and technology as bad as blind belief in belief.' | 18 Jan 2022 | 00:44:41 | |
We are building an independent global network of people doing human-centred work. Is technology a good thing? That was my first question I asked Dr Sharon Richardson, who is a senior scientist and lecturer in geocomputation at the University of Zurich, where she applies data-intensive methods to improve understanding of and assist in human, societal and environmental challenges. Sharon also has a keen interest in exploring the potential and limits of AI in real-world decisions. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion | |||