Explore every episode of the podcast This is HCD: Human-Centred Design, UX & Service Design
| Title | Pub. Date | Duration | |
|---|---|---|---|
| The Punk Moment: Itziar Pobes on What Service Design Has to Stop Doing | 01 Sep 2026 | 00:50:55 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Today on the show, I'm delighted to welcome Itziar Pobes, one of the co-founders and main instigators behind the newest service design conference to enter the scene: Service Design Disrupted, in Barcelona this October. Full disclosure before we start. I'm one of the speakers at the event, alongside people like Lou Downe, Manjari Sahu, Simon Goff, and designers from Airbus, Bosch, IKEA, Roche, Frog and the Government of Alberta. So yes, I have skin in the game. But I want you to hear why I said yes so quickly, because this is not a conference production company parachuting into a city. This came from the community in Barcelona, after the conference they had for years came to an end, and a group of practitioners decided they were not going to let it disappear. We also tried something a little bit novel in this episode. We used AI to generate the questions, and then let the conversation run wherever it wanted to go. Itziar tells me at one point that our friend the AI got a question wrong, which was, I think, the best possible outcome. Before we jump in, here are three things to listen out for. First, AI is not the only thing disrupting us, and it might not even be the biggest thing. Itziar makes the point that human-centredness and customer-centricity were the previous hype, and that hype is over. Organisations have moved on, agency models are under real pressure, and a lot of us are now learning what it feels like to work in a field that is no longer the shiny thing in the room. AI is part of the story. It is not the whole story. Second, service design needs its punk moment. Itziar is brilliantly honest about how we lost credibility. We turned up to serious, decades old problems acting as if the world had started yesterday, as if a couple of workshops and a bit of research would sort it. The people in the room with you, the actuaries, the underwriters, the risk engineers, are experts in their own right, and we need to stop behaving like an alien species waiting politely for a brief. Third, nobody is going to answer the big question for you. Itziar refuses to give one definition of what service design should fight for, because she does not think there is one. Are you a cog helping the organisation make money, or a force trying to transform it? Both positions are in the room at this conference on purpose. The work is deciding where you actually stand, and whether the place you stand is one you can make a living in and still feel something for. There is a discount code for Service Design Disrupted in the show notes, and it stacks with whatever pricing is live on the site. Right, let's jump straight in. This is my conversation with Itziar Pobes. Enjoy.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| The Pied Piper of accessibility: turning good intentions into real change, with Sarah Pulis | 28 Aug 2026 | 00:46:03 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. The Pied Piper of accessibility: turning good intentions into real change, with Sarah Pulis When Intopia was founded 10 years ago, accessibility was largely a compliance exercise that leaned on fear more than encouragement. Sarah Pulis has spent her career turning it into something people actually want to do. In this episode of This is HCD, Hyun Song sits down with Sarah, co-founder and director of Intopia, and the force behind communities like A11y Bytes and A11y Camp. They explore why compliance alone never delivers real outcomes, how AI can both proliferate barriers and help remove them, why culture deserves its own place alongside governance and process, and how starting small and building community is often what makes accessibility finally stick. Resources mentioned in this episode:
This is HCD is hosted by Gerry Scullion. This special series on inclusive design and accessibility is guest hosted by Hyun Song. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Dr. Jutta Treviranus: The Human Starburst - Why AI Keeps Failing People at the Edges | 12 Aug 2026 | 00:44:44 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Most of our systems are built for the average person. Dr Jutta Treviranus has spent more than forty years showing why that fails everyone else, and how AI can accelerate the gap. In this episode of This is HCD, Hyun Song sits down with Jutta, founder and director of the Inclusive Design Research Centre at OCAD University and chair of the technical committee behind Canada's new accessible AI standard. They explore her Human Starburst model of human difference, why systems built for the average break down at the edges where people with disability sit, and what it takes to design for that difference rather than design it out. Resources mentioned in this episode:
Connect with Jutta: This is HCD is hosted by Gerry Scullion. This special series on inclusive design and accessibility is guest hosted by Hyun Song. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Relational Intelligence as Your Human Advantage in the AI Age with Sarah Stone McDevitt | 07 Aug 2026 | 00:47:08 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Gerry sits down with Sarah Stone McDevitt — a self-described "unstructured data" kid from the back of the classroom, now working in SaaS ecosystems and author of The Round Table. Sarah explains how phonetic dyslexia led her to write an entire book by talking into a voice memo, why we've been measuring human value wrong since school, and why relationships compound through the least efficient things we do: sitting with someone's story, sending an article with nothing attached, closing the laptop. Plus: the five signals of relational intelligence, why empathy without accountability isn't kindness, and a competition to win a copy of the book, signed and posted by Gerry himself. Question: Sarah names five 'signals' of relational intelligence in the book. Name one. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| From compliance to dignity: inclusive storytelling with Jamaal Digital Davis | 01 Aug 2026 | 00:39:03 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, guest host Hyun Song kicks off her special series on inclusive design and accessibility, in conversation with Jamaal Digital Davis, a senior inclusive designer at Yahoo and founder of Inclusive Tech Club. Jamaal's core idea is simple: compliance is the floor, not the ceiling. In this episode, we talk about what inclusive storytelling really means, how to tell stories that don't flatten people into stereotypes, and what changes, for better and worse, when generative AI becomes part of how those stories get made. Jamaal is also a filmmaker. His short film BEADS, a four-minute Afrofuturist drama made with generative AI, is the phoenix project he describes in the episode. You can watch the 60-second teaser and see the visuals at beadsfilm.com, and enter your email there to get a link to the full film Connect with Jamaal ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Introducing Hyun Song & Inclusive Design and Accessibility Series | 01 Aug 2026 | 00:01:08 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Hello everyone, and welcome. I'm delighted to introduce Hyun Song, someone I've come to know through the Coaching Community here at This is HCD. Hyun is an exceptional practitioner and thinker, and a valued member of our community — someone who embodies the values we hold as human-centred design practitioners. I'm thrilled to have her introduce a three-part series on Accessibility. For this series, Hyun has connected with some of the world's leading accessibility experts and consultants, and the conversations she's created are truly outstanding. I've learned an enormous amount from Hyun — through watching her work, through our conversations, and now through these episodes, which you'll see over the coming week. I'd encourage everyone listening to give this series the attention it deserves. This series also reflects what our coaching programme is all about. Some designers seek coaching to develop their professional practice; others want to build capabilities in new areas of interest. Podcasting, I believe, is a phenomenal skill to develop — it demands curiosity, clear thinking, and the ability to explore topics that matter, not just for the practitioner but for our wider community, who benefit from that curiosity too. Enjoy the first episode. And if you get a chance, visit thisishcd.com and join the directory, where you can connect with Hyun, support her work, and follow the episodes as they're released. You may well find something in this series that strengthens your own craft. Enjoy the episode. https://www.thisishcd.com/directory/hyun-song ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Leisa Reichelt 'Scale is not the goal. Impact is.' | 28 Jul 2026 | 01:25:52 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Gerry finally sits down with one of his design heroes, Leisa Reichelt: research leader at GDS, Australia's DTA, and Atlassian. They dig into why scaling research is never a copy-paste job: how Leisa set her terms at GDS, why the DTO lost its way when the political "why" walked out the door, and what it cost to reset the research culture at Atlassian. Plus: why politics is the work, and why every researcher should know their top three things for the lift ride with the CEO. Things we cover in this episode: Links: ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Juan of Unit 1: Reinventing the Bike Helmet | 23 Jul 2026 | 00:45:33 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Gerry sits down with Juan, co-founder of Unit 1, the company behind the smart helmets Gerry's whole family now wears. They cover the pandemic pivot from ski helmets to cycling, why people don't wear helmets (and how design fixes that), what MIPS actually does, teaching drivers to read turn signals on a cyclist's head, and the newly announced Bosch partnership connecting helmet and e-bike. Plus the 35-minute customer support call that convinced Gerry this is what human-centred business looks like. The conversation digs into what "smart" really means — and why Juan is trying to retire the word. They unpack MIPS and rotational impact protection in plain language, the logic of putting turn signals and brake lights above the roofline of cars so riders speak the driver's language, and the mental-model shift required before motorists instinctively read a signal on a cyclist's head. Gerry raises the questions his friends actually asked: do we need a smart helmet? Are they tracking you? (No, they're not.) And what about speakers for music — how does a safety company decide which customer requests to act on? Gerry also tells the story that sparked this episode: a 35-minute Zoom support call with Anna from Unit 1 after an app update, and the philosophy behind it — "we don't see this as a problem, we see it as an opportunity." Juan explains why the founders still hop on customer calls themselves, and how those conversations turn customers into the brand's best salespeople, one traffic-light conversation at a time.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Design Sociology, AI, and the Future of Work with Dr Gary David | 15 Jul 2026 | 00:38:27 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Gerry sits down with Dr. Gary David — design sociologist at Bentley University and host of the Experience by Design podcast. They explore what sociology brings to design that psychology can't: from finding common ground with people who see the world radically differently to why a beloved "Approve All" button in a medical records system is a patient-safety risk hiding behind great UX. Plus: AI as a monkey with a hammer, the classroom's return to analogue, and what designers should do when leadership isn't convinced their work matters.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Two asks: your case study, and the last community spots | 20 May 2026 | 00:11:08 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Just me this week, no guest, and two quick asks before you get on with your day. First, I'm collecting case studies for the book This is Human-Centred Design. I'm after real projects with real constraints, the messy middles and the bits that nearly fell over, not the polished version. You don't need to be well-known; you just need to have done the work. There's a simple form linked below. Second, there are a few spots left in the This is HCD community, and when they're gone, they're gone. What makes it different: all the courses are included in one place, a WhatsApp group so you get answers the same day rather than posting into a forum nobody checks, plus coaching and support from actual humans. The whole lot is €299. And if you're a student, or you're somewhere the euro is just too strong against your currency, get in touch and we'll agree a price that's fair for where you are. I don't want money to be the reason you're not in the room. Submit a case study: https://tihcd-casestudies.netlify.app/ ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| The UK Parliament Case Study: What Happens When You Organise Around Services with Ben Reason | 14 May 2026 | 00:47:09 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Ben Reason co-founded Livework in 2001 with the bold claim that service design was a thing worth building a company around. Twenty-five years later, he is the last original founder standing and still pushing the discipline forward. In this conversation, Ben and Gerry (yes, we know, just like the ice-cream) trace the arc from those early days of helping brands figure out the internet, through to a landmark engagement with the UK Parliament where a service operating model replaced a chaotic, project-driven backlog and delivered transformation two years ahead of schedule. They explore what it takes for organisations to recognise they deliver services in the first place, how journey management plugs design into operations, and why the current moment feels like punk: stripping away the noise to focus on what actually works. Ben also shares reflections on scale, why mid-sized organisations often get the most from this approach, and what it would look like if governments truly designed the services they provide to citizens. 3 key takeaways
Links from the episode
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Why I Built a Community Vote for Best Design Podcasts in 2026 | 07 May 2026 | 00:05:36 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Every year, I get asked which podcasts I listen to. This year, I'm flipping the question. I've built a community vote for the top 100 HCD, service design and UX podcasts - and we're making it annual. Vote by the end of May at https://2026-podcasts.thisishcd.com Have a great week! ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Garbage In, Garbage Out: The Data Problem Hiding Inside Your AI Strategy - with Caroline Jarrett | 05 May 2026 | 00:47:09 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Forms expert Caroline Jarrett joins Gerry to talk about why the rush to AI is colliding with something most organisations haven't fixed - their own data. A conversation about errors, forms, and the unglamorous work that actually moves the dial. Three Key Takeaways Well, 6 in this episode, as Caroline is bloody amazing. Pick the three that land hardest for you :-)
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| The Top 3 Ways to Build Credibility as a Designer in Your Organisation | 01 Apr 2026 | 00:03:48 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. When you walk into an organisation that does not understand what design really does, your first instinct might be to set up a research phase or propose a design system. But that can wait. In this episode, Gerry Scullion shares three things that actually build credibility in those critical early weeks: being useful to the people around you before advancing your own agenda, adapting your language to fit their world instead of leading with jargon, and documenting every small improvement so you have real evidence when it counts. Credibility is not built on a single presentation. It is built through consistent, visible contributions that make people want to involve designers more often. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| How to Make Design Visible in a Numbers-First Organisation | 31 Mar 2026 | 00:03:53 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. The metrics-driven leader isn't your enemy — but they might be your biggest unlock. Gerry shares a practical approach to translating qualitative insights into the language of KPIs, OKRs, and cost savings, and why winning over this type of leader can amplify your impact across the whole organisation. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Avoid These 3 Mistakes When Pitching Design to Leadership | 30 Mar 2026 | 00:04:55 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. You've done the research. You have the insights. You walk in confident — and it falls flat. In this episode, Gerry unpacks three mistakes designers make when pitching to leadership, including why leading with your methods kills buy-in before you've even started, and what to do instead. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| 'AI Won't Replace Designers — But It Will Replace the Ones Who Ignore It' Behrad Mirafshar | 25 Feb 2026 | 00:49:42 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. AI and design — not the hype, not the doom, but the practical reality. Behrad Mirafshar is the founder of Bonanza Design and host of the UX for AI podcast. He's been deep in the weeds using AI in real client projects — from research and data sense-making through to agents, automation and building modern applications. In this conversation, Gerry and Behrad explore why the real value of AI-driven design sits in the research phase, not auto-generated wireframes. They discuss how designers can use AI as a sparring partner and agent ecosystem to move faster through the double diamond, what skills and attitudes will matter most as we head toward 2030, and the tough questions around bias, inclusion, data ownership, and the younger generation using these tools.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Why People Leave People, Not Organisations — with Louise Dennison O'Shaughnessy | 13 Feb 2026 | 00:41:10 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. What does psychological safety actually feel like when it's present? And what quietly erodes it? In this episode, Louise Dennison O'Shaughnessy — Director of Mental Health and Wellbeing at EHS International — joins Gerry to unpack the behaviours that damage teams: unclear roles, poor communication, and toxic high performers who get a pass because of their output. They dig into negativity bias (80% of our thoughts are naturally negative), why busyness can become addictive, and practical ways to build healthier boundaries with work and technology. If you've ever felt overworked, unheard, or stuck in the wrong environment — this one's for you. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode. | |||
| The Psychology of Not Belonging: A Conversation with Dr. Rami Kaminski | 30 Jan 2026 | 01:08:48 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. It's 2026! We are BACK and so bloody excited to kick off this year with one of my favourite conversations from the end of last year. Quite simply, this conversation and connection has changed my life. About this episode Links 3 Key Takeaways True empathy requires eliminating yourself. Real empathy isn't putting yourself in someone's shoes, but temporarily ceasing to exist with your preconceived notions to truly see through another's eyes. The dark side of belonging is tribalism - While community has benefits, the need for group identity enables tribalism, silent majorities, and historical atrocities when people outsource their morals to the group. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Marc Stickdorn on Journey Management, AI & Leading Change in Chaotic Times | 26 Nov 2025 | 00:17:45 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh. We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help organisations move beyond one-off projects to achieve truly systemic change. We talk about:
If you’re trying to move service design from nice decks to real organisational change – in public services or the private sector – this episode is for you. 🔗 Links mentioned – Marc’s upcoming book & community: https://www.thisisjourneymanagement.com – Smaply blog & resources: https://www.smaply.com ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode.Creators & Guests
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| HCD News Roundup - AI Reshapes UX Careers plus Canva acquires Affinity and more | 24 Nov 2025 | 00:07:15 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. [00:00] How AI is changing search behaviours - users still defaulting to Google [02:15] The return of the UX generalist - broad skills becoming more valuable [03:45] New tools spotlight: Affinity Suite now free, Ordinary site builder [05:30] Designer exposure and effectiveness connection [06:45] Systems thinking and leadership responsibilities [07:30] Interface patterns: Hamburger menu recognition study [08:15] Disability tech innovations driving broader design solutions Key Resources: Sources: Links: ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Public Design, Power & the Future of Services — with Lucy Kimbell | 21 Nov 2025 | 00:29:25 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. We’re on the Royal Mile in Edinburgh for a walking conversation with Lucy Kimbell — engineer-turned-artist-turned-academic, and one of the sharpest observers of how design actually lands in government. Lucy has spent over 20 years moving between design, art, academia, and public administration. She’s worked with the UK Government’s Policy Lab, contributed to the recent Public Design Evidence Review, and now teaches and researches at the intersection of design, policy, and futures. We caught up whilst both of us were speaking at SD in Gov Conference in Edinburgh, in September 2025! In this episode, we get real about three big themes: 1️⃣ Public design – what it actually is Lucy untangles the messy overlap between policy design, service design, content design, digital, UX and more — and explains why public design centres' legitimacy and accountability to citizens, not just delivery metrics. 2️⃣ Conditions for good service design in tough times We talk about inclusion, accessibility and co-creation, but also the hard stuff most conferences skip: politics, ideology, austerity, AI “silver bullets” and what scaffolding leaders need so design doesn’t get crushed by budget cuts or tech solutionism. 3️⃣ Careers with impact in uncertain worlds From appropriate technology and feminist theatre to business schools, labs and policy work, Lucy shares the three habits that have shaped her path: curiosity, experimentalism and critical reflection — and how they help designers work further upstream with policy and senior leadership. 🎧 In this episode, you’ll hear:
🏰 We recorded this while walking the Royal Mile up to Edinburgh Castle — if you’re listening on audio, jump over to YouTube to get the full sense of place and atmosphere (yes, including a bit of rain!). Links https://www.gov.uk/government/publications/the-public-design-evidence-review
Service Innovation Handbook (2014) by Lucy Kimbell https://www.bispublishers.com/the-service-innovation-handbook.html
Substack for upcoming book Futures for Design: Scenarios for Uncertain Worlds https://substack.com/@lucykimbell
Academic publications (open access) - https://researchers.arts.ac.uk/1178-lucy-kimbell/ ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode. Click here to view the episode transcript. Creators & Guests
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| Design Meets Democracy 🇺🇸 with Chelsea Mauldin | 07 Nov 2025 | 01:00:47 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. When Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.” In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies. They discuss: ✅ How design entered the public sector during the Obama era. ✅ Why half the real work happens after the design phase. ✅ Building trust, ethics, and change in complex systems. ✅ The People Say project — a groundbreaking, public repository for civic research. ✅ What AI means (and doesn’t mean) for the future of public services. 🎧 A must-listen for anyone working in service design, policy, or civic innovation. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Designing Safely: Safeguarding + Trauma-Informed Practice with Ali Fawkes (Humanly) | 22 Oct 2025 | 00:19:59 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Design isn’t just creativity — it’s care. In this episode, Gerry sits down with Ali Fawkes, Head of Social Innovation at Humanly (founded by Jenni Parker) to unpack practical safeguarding and trauma-informed practice in design research. We trace Ali’s unconventional route from fine art and special education into service design, talk honestly about imposter feelings and labels, and get concrete about how to design safely — for participants and practitioners — especially on sensitive, high-stakes work. You’ll learn
Guest: Ali Fawkes, Head of Social Innovation, Humanly (London) Connect with Ali on LinkedIn: https://www.linkedin.com/in/alifawkes Shout-out to SDinGov for the spark. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode.Click here to view the episode transcript. Creators & Guests
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| What Dying Teaches Us About Living — Lessons from a Hospice Nurse & Designer (with Johanna Lundqvist) | 14 Oct 2025 | 00:47:18 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Gerry Scullion talks with Johanna Lundqvist, a former hospice nurse turned designer, about the wisdom gathered from years of palliative care. They discuss the Swedish memento mori mindset, why Western culture hides death, and how acknowledging mortality helps us live more intentionally. Johanna shares bedside insights on non-verbal care, the power of simple touch, and the consistent themes in people’s final reflections. It’s a compassionate exploration of designing for endings—so we can live better now. Learn more: https://sites.google.com/workplayexperience.com/johanna-lundqvist/home 🔑 3 Key Takeaways
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Everything is Everything: Imagination, Justice & Reimagining Government with Thea Snow | 01 Oct 2025 | 00:54:54 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion sits down with Thea Snow, Director at the Center for Public Impact, to explore the powerful intersection of systems, imagination, and justice in reimagining government. We dive into why imagination matters in government, how systems shape agency, and the role of design in justice and social cohesion. Thea shares practical stories from Australia, New Zealand, and beyond—covering topics like:
Links If you care about systems change, design, and creating governments that truly serve people—this conversation is for you. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode.Creators & Guests
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| Liminal Breaks with Mike Parker 'Riding the Storm – When the World Feels Like Too Much' | 26 Sep 2025 | 00:20:37 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. What do you do when the external noise is too loud, and your system wants to shut down? This episode helps you stay open without getting overwhelmed. This series is a starting point. Liminal Coaching works with individuals and organizations using guided relaxations, short-format coaching, and high-impact interventions to help people return to clarity and direction fast. Explore more at: https://liminalcoaching.com ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| From Hustle to Flow – Steven Puri on Real Productivity | 25 Sep 2025 | 00:57:13 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion talks with Steven Puri, who has lived in two extreme worlds: producing Oscar-winning visual effects for Hollywood blockbusters and raising $20 million in venture capital to run multiple startups. Steven opens up about the unsustainable grind of film culture, the pain of startup failures, and the practices that helped him rebuild with intention. From redefining productivity to finding clarity in yoga and flow states, this is a powerful conversation about designing a sustainable life. Key takeaways: ✅ Hustle culture without intention leads to burnout and emptiness ✅ Productivity is about outcomes, not hours under fluorescent lights ✅ Well-being practices like yoga and flow states are survival tools, not luxuries Links ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Creators & Guests
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| Scaling Design Talent with Sara Fortier | 11 Sep 2025 | 00:43:34 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. From solo consultant to scaling a design talent powerhouse—Sara Fortier (CEO of Outwitly) reveals what it really takes to grow, hire, and thrive in today’s design economy. Whether you’re a designer eyeing contracting or a leader scaling teams, this conversation is packed with insights you won’t want to miss. In this episode, Gerry Scullion speaks with Sara Fortier, CEO and founder of Outwitly, about her journey from being a hands-on designer to leading a 20+ person team and connecting contractors with organisations across North America. Sara shares lessons on contracting, client relationships, hiring, leadership growth, and how AI is reshaping the design industry. If you’re a designer considering contracting, or a leader thinking about scaling your practice, this conversation is full of insights.
Learn more about Outwitly - Your Trusted UX Partners ™ for building high-impact teams. Connect with Sara Fortier on LinkedIn ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode. Click here to view the episode transcript. Creators & Guests
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| Liminal Breaks by Mike Parker 'Drift to Peace' | 10 Sep 2025 | 00:18:39 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Welcome, Mike! This is a short guest series from Mike Parker. I've received incredible benefits from learning about the techniques from Mike's work. It's allowed me to find increased clarity around my work as a result. So I'm delighted to welcome Mike to run a free 3 episode liminality session for you - our wonderful listeners of This is HCD! Sit back and enjoy the session. What is Liminal Breaks? Liminal Breaks is a three-part podcast mini-series offering practical, immersive audio experiences designed to reset your nervous system, sharpen your focus, and restore your inner clarity in just a few minutes a day. Developed by Liminal Coaching, these episodes are more than ideas, they’re doorways. Each episode includes a short talk and a guided experience known as a Moment, helping you shift from overload to presence without needing willpower or meditation skills. Whether you're overwhelmed, distracted, burned out, or just craving space to think clearly, this series is a gentle but powerful starting point.
- Professionals carrying too much, too fast No spiritual fluff. No jargon. Just felt relief and a path back to yourself.
Each episode includes: What you’ll need:
- These Moments are most effective when used daily, even for just a week
The series and the wider Liminal Coaching approach addresses: ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. Click here to watch a video of this episode.Creators & Guests
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| A Senator, a Judge & Four Women in Recovery: Breaking Ireland’s Cycle of Addiction and Prison | 04 Sep 2025 | 01:03:38 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. What happens when women with lived experience of addiction, prison, and recovery sit down with a former judge and a senator? In this powerful episode, Gerry Scullion brings together Senator Aubrey McCarthy, former Judge Gillian Hussey, and four remarkable women — Ruthann Barry, Bronagh McBrien, Edie Donohoe, and Jenny Harris — who have navigated Ireland’s systems of addiction, justice, and recovery. In an extraordinary twist, Judge Gillian Hussey once sentenced three of the women at the table to the Dóchas Centre, Ireland’s women’s prison. Now, years later, they sit side by side, reflecting on that journey, the systemic barriers still in place, and the possibilities for real change. This is a conversation about resilience, compassion, and the power of lived experience to shape a more humane justice system. https://www.tiglin.ie/
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Carrying Stories: Researcher Well-being and the Cost of Caring with Rachel Knight | 13 Aug 2025 | 00:49:32 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Episode overview This conversation is essential listening for anyone working in design research, especially those engaging with vulnerable communities or emotionally charged topics. 🔑 Three Key Takeaways
Click here to watch a video of this episode.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Systems of Care – Allen Bobinac on Rethinking Homelessness and Addiction Support Services | 12 Aug 2025 | 01:06:33 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this powerful walking episode through Dublin, Gerry speaks with Allen Bobinac, manager of The Lighthouse Café and a man whose journey from sleeping rough in St Stephen’s Green to leading one of Ireland’s most compassionate homelessness services is nothing short of remarkable. Allen shares how lived experience shapes better services, the importance of designing for dignity, and why community is the secret ingredient in recovery. You’ll hear first-hand about Tiglin’s long-term, holistic approach to addiction, trauma, and homelessness, and the vital role of trust, leadership, and purpose in transforming lives. Key Learnings: • Lived experience in leadership ensures services truly meet people’s needs. • Designing for dignity builds trust, safety, and belonging in vulnerable communities. • Long-term, community-centred support is crucial for breaking cycles of homelessness and addiction.
Click here to watch a video of this episode.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Relaunching the Global Human Centered Design Directory | 07 Aug 2025 | 00:03:47 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this short update episode, Gerry Scullion shares an exciting behind-the-scenes change: the Global Human-Centered Design Directory has now moved to the main This is HCD website. What started as a quiet initiative has turned into a valuable resource for connecting values-aligned practitioners across the globe. Discover how this small but intentional update improves access, strengthens the community, and could help you find your next collaborator, mentor, or team member. It’s all part of our ongoing commitment to building a more connected human-centered design ecosystem—together. 3 Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Diarmuid Gavin 'Digging into the world of Garden Design and what Service Design can learn from it' | 24 Jul 2025 | 00:38:28 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode, I speak with Irish garden designer and tv personality - Diarmuid Gavin. He has presented gardens at the Chelsea Flower Show on nine occasions from 1995 to 2016 - He has also authored or co-authored at least ten gardening-related books. For regular listeners, you will be familiar with a recent episode I did with 16-time Grammy award-winning producer, Rafa Sardina - well this episode is continuing on that trend. I am really keen to explore other disciplines to see how they work to solve complex problems and also approach their work. I see gardening and working with nature as a direct parallel to working within organisations. Thinking like this, I was excited to speak with Diarmuid to see how he explores designing for the future and chat at length about external factors that could hinder the designer's vision. Diarmuid was a great guest - and wanted to give a big shout out to his wonderful Instagram page where he answers questions regularly through his Live events. So if you are interested and getting started with anything garden related - Diarmuids yer man! Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Rooted in Innovation: The Future of Farming with Darragh McCullough from RTE's Ear to the Ground and Founder of Elmgrove Farm | 11 Jul 2025 | 01:05:00 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. What started as a flower farm has evolved into a thriving community experience with pizza, peonies, and pick-your-own eggs. Together, they explore the deep thinking, sustainable practices, and collaborative mindset driving the farm’s remarkable transformation. Learn how Darragh blends farming tradition with human-centred principles, and discover how change-makers in any industry can be inspired by the resilience, creativity, and adaptability found in modern Irish agriculture. 🔑 Key Takeaways
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Facilitate Like a Pro: Why Designers Must Step Up with Adam B. Cochrane | 27 Jun 2025 | 00:47:08 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion speaks with Adam B. Cochrane, an experienced design leader currently at Staffbase in Berlin. Together, they explore the often-overlooked power of facilitation in design—and why it’s a crucial skill for any designer hoping to make a meaningful impact. From working at Lufthansa and Zalando to his current role, Adam shares lessons learned about enabling teams, the value of psychological safety, and how even introverts can become brilliant facilitators. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Shape of Play: Insights from Mattel's Global Research Study with MADO's Jaclyn Suzuki | 18 Jun 2025 | 00:44:58 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion is joined by Jaclyn Suzuki, co-founder of MADO and former creative director at Ziba, to explore the findings from a groundbreaking global study on play — commissioned by Mattel and involving over 33,000 people across seven countries. Jaclyn shares insights into the six emerging play personalities, the growing need for play across all ages, and how brands like Mattel are translating research into real-world impact. From cultural differences in China, Finland and the US, to the tension between digital and physical play, this conversation uncovers how play connects, heals and transforms. MADO website: https://www.lookwithmado.com/ Connect with Jaclyn via LinkedIn: https://www.linkedin.com/in/jaclyn-suzuki/ Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Why We Made Our Design Community Invite-Only (and Why That Matters) | 17 Jun 2025 | 00:03:49 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this solo episode, Gerry shares a heartfelt update on the This is HCD community and why it has evolved into an application-only model. Learn what makes this space radically different from noisy, growth-obsessed communities and how it’s built with intention, purpose, and a desire to create genuine impact. Whether you’re a human-centred design practitioner or just curious, you’ll hear how members gain access to all of Gerry’s premium courses, personal coaching, and a low-noise, high-value space to learn and connect. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Experience the Power of Liminal Coaching with Mike Parker | 02 Jun 2025 | 00:35:01 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, I speak with Mike Parker about Liminal Coaching — a practice grounded in cognitive science that uses intentional daydreaming to help people unlock clarity, creativity, and direction. We explore the role of the default mode network in the brain and how it becomes active during daydreaming — something most of us were taught to avoid, but that might actually be key to problem-solving and breakthrough thinking. There’s also a special live session led by Mike — a short guided liminal moment — designed to help you feel more grounded and clear in just a few minutes. If you’re working in a high-pressure environment or navigating complex challenges, this is one to try.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Rethinking Professionalism: Unleashing Authenticity in the Workplace with Myriam Hadnes | 23 May 2025 | 00:59:06 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Dive into a discussion about the transformative journey of letting go of conventional professionalism to embrace authenticity and human connection. 🌀 ⏰ Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Unlocking the Power of Introversion in Leadership & Workplaces with Tim Yeo | 15 May 2025 | 00:53:52 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. 🎙️ Dive into an insightful episode with Gerry Scullion as he discusses leadership, introversion, and the invisible emotional toll of workplace dynamics with Tim Yeo, the author of 'The Quiet Achiever'. 👥 Tim shares his journey of self-discovery and challenges the extroverted ideal in leadership, paving the way for more inclusive and diverse workplace environments.
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Designing Through the Storm: Architecture, Activism & Audio Histories with Lee Moreau | 08 May 2025 | 00:44:57 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this unfiltered and deeply reflective episode, Gerry Scullion speaks with Lee Moreau – architect, educator, and founder of Other Tomorrows – about the state of design amidst global turbulence. From their shared love of architecture to podcasting as a tool for oral history, Lee opens up about why designers must brace for impact, embrace discomfort, and use their skills to care for one another. Together, they discuss the intersection of politics, design education, and the urgency of building alternative futures. 3 Key Takeaways:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Marc Stickdorn 🌟 Unlocking Service Design in 2025 for all: Insights from the Experts! | 23 Apr 2025 | 00:42:05 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Marc Stickdorn is back! He literally helped write the book on service design – and in this episode, we’re getting real about why alignment STILL isn’t working in organisations. From broken KPIs to journey maps that go nowhere, we get into what’s holding teams back, and what can actually shift things forward. If you’ve ever struggled with silos, poor metrics, or trying to get leadership to care – this episode is for you. 👇 What you’ll learn:
Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Exploring Life-Centered Design: Insights for Sustainable Transformation with Steve Baty, and Martin Tomitsch | 07 Apr 2025 | 00:51:49 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures. 🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin Tomitsch! To be in with a chance of winning a copy of the book, simply share this episode to your friends on LinkedIn (and tag https://www.linkedin.com/company/thisishcd) before April 14 2025 12:00 (Dublin, Ireland). Winners will be announced in our newsletter. Key takeaways include: Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Unlearning Ableism: How to Foster Genuine Disability Inclusion with Jamie Shields | 02 Apr 2025 | 00:41:30 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere compliance to create genuinely inclusive environments. Discover the challenges faced by disabled individuals daily, understand why designing for accessibility from the start is crucial, and learn how organisations can be held accountable for their inclusion practices. Filled with personal anecdotes and practical advice, this episode is a must-watch for anyone seeking to create meaningful change in design and business. 💡 Three Key Takeaways: • Why ableism is often invisible—and how to unlearn it • The cost of retrofitting accessibility vs. embedding it from the start • How to evaluate if an organisation is walking the walk—not just ticking boxes Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Empathy, Neurodivergence, and Holistic Support: A Conversation with Occupational Therapist Suzanne Hanway | 25 Mar 2025 | 00:44:46 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. ________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools, and therapists. The discussion covers the prevalence of neurodivergence, societal understanding shifts, and Suzanne's emphasis on a holistic, body-based approach, including movement breaks. The podcast concludes with Suzanne advocating for tighter policies, standards, and structured training to enhance collaboration in supporting neurodivergent individuals. A really interesting one, particularly for those with an interest or any personal links to neurodiversity. Enjoy! Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| Unlocking the Science of Bravery: Elevate Your Leadership Skills! | 24 Mar 2025 | 00:35:44 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. 🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace. Key Takeaways - Understanding Bravery: It's about taking action despite fears, not about fearlessness. - The Three Pillars: Brave Mindset, Brave Action, and Brave Relationships. - Fostering Psychological Safety: How leaders can empower their teams. - Practical tools and frameworks for personal and professional growth. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| The UX Process is Broken – Here’s How to Fix It with Tanuj Shah 🎨 | 18 Mar 2025 | 00:30:39 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of AI in design. Don't miss special discounts and insights for UX professionals! 💡 Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||
| The Realities of Design Leadership with Marzia Aricò | 06 Mar 2025 | 00:42:17 | |
Service Design Disrupted Conference, Barcelona, October 15, 16 2026. In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss trust in leadership, why design leaders must stop evangelizing design, and how emerging leaders can position themselves for success. Key takeaways: • Trust is essential—without it, design leadership roles become unsustainable. • Stop selling design—focus on delivering value, not evangelising. • Understand the bigger picture—knowing how value is created in an organisation is key to influencing change. Creators & Guests
________________________ → Train my organisation https://www.thisishcd.com/training ________________________ → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion (Sign up for free with an email) All episodes have been produced by This is Podcasting. | |||