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Explore every episode of the podcast This is Digital
Dive into the complete episode list for This is Digital. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.
| Title | Pub. Date | Duration | |
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| 2025 Outlook: The Trends Driving Change in 7 Industries | 17 Dec 2024 | 00:48:21 | |
West Monroe’s leading experts reveal the trends shaping seven major industries in 2025. From the transformative power of AI in manufacturing and healthcare to the clean energy shift in utilities and the growing importance of digital transformation in financial services, this episode highlights the innovations and challenges poised to redefine business landscapes. For more information on our 2025 Industry Outlooks, visit westmonroe.com/2025outlooks In this episode: Energy and Utilities
Healthcare
Manufacturing (Consumer and Industrial Products)
Financial Services
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| Viewing AI as Talent, Not Technology | 08 Oct 2024 | 00:58:36 | |
Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across industries. In this episode:
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| The Digital Stadium: How the New Fan Experience Can Drive Revenue | 14 Feb 2024 | 00:45:17 | |
Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports. In this episode:
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| The Digital Disconnect: Don’t Leave your Employees Behind | 16 Jan 2024 | 00:49:52 | |
Kim Seals and Rick Sabatino of West Monroe unpack the findings of the 'Digital Disconnect' report and discuss the complexities of aligning digital strategies with customer demands and team dynamics. Learn about the critical role of organizational structure and culture in successful digital transformations. Read our report, The Digital Disconnect: Linking Vision to Real-World Execution In this episode:
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| Digital's Role in Engaging Customers—Before They Need You | 02 Jan 2024 | 00:38:58 | |
We explore the crucial role of digital in creating connections when customers don’t necessarily need your product or service. Our guest, Sara Vaezy, Chief Strategy and Digital Officer at Providence, delves into how a healthcare system thinks about this: How do they connect with and serve patients when they’re not sick or in the hospital? Sara shares insights on how healthcare providers can effectively connect with patients during their everyday lives, ensuring a continuous and proactive relationship even when healthcare is not immediately needed. In this episode:
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| AI for Executives: Practical Uses for You and Your Company | 12 Dec 2023 | 00:39:40 | |
Can generative AI fix your data problems? Is prompt engineering a role or a skill? How is ChatGPT really useful for leaders? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries “This Is AI–to answer your burning questions about gen AI heading into 2024. Plus, learn about the technology’s limitations and the massive change management crisis looming from its expansion. In this episode:
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| Customer Success as a Revenue Driver | 21 Nov 2023 | 00:47:10 | |
How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts. In this episode:
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| Economic Update: AI, the Workforce & 2024 | 07 Nov 2023 | 00:42:19 | |
In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization. In this episode:
Don’t forget to check out our new video podcast, This is AI: Apple Podcasts: https://podcasts.apple.com/us/podcast/this-is-digital/id1648757398 YouTube: https://www.youtube.com/playlist?list=PLsJ11mYrTYBGJrQGWBV-W5lLtlpScia1z | |||
| Digital Lessons from the EV Revolution | 24 Oct 2023 | 00:43:27 | |
In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedness of EVs, the grid, and the broader digital ecosystem, highlighting the need for strategic planning and the value of data in shaping the future of transportation. In this episode:
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| Driving Profitable Growth in Enterprise Software | 10 Oct 2023 | 00:43:17 | |
In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability. In the episode:
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| Announcing New Miniseries: This is AI | 03 Oct 2023 | 00:03:03 | |
This is Digital host Rissa Reddan announces our new video podcast miniseries, This is AI. Join our West Monroe experts as they show you real use cases for applying AI to your business. Topics will include: Navigating use case landmines, effective ways to implement Gen AI in your business, a deep dive on tools we've built, the impact of generative AI on software development, insights on other large language models, and our perspective on a tool-based approach versus bespoke-built solutions, and why they're both important for organizations to consider in their day-to-day business. Listen on your favorite podcast app or watch us on YouTube where we share our screen to show you how to apply these ideas to your business. Our AI experts include Eric Johnson, director, Product Experience & Engineering Lab; Erik Brown, senior partner, Product Experience & Engineering Lab; and Ryan Elmore, Innovation Fellow and Head Data Scientist at West Monroe. Subscribe on Apple Subscribe on Spotify Subscribe on iHeart Watch Episode 1 on YouTube - Unpacking AI: The Rise & Reach of Generative Models Watch Episode 2 on YouTube: AI Dilemma: What Comes First, the Technology or the Use Case? | |||
| Unleashing Your Full Digital Potential Through Data Democratization & The Right Tech Stack | 19 Sep 2023 | 00:47:33 | |
Chris D’Agostino, Global Field CTO at Databricks, and West Monroe’s Data Innovation Fellow Doug Laney join the podcast to unravel the current challenges and focal points for data leaders, discussing data literacy, organizational change, and how the right tech stack can play a crucial role in your success. In this episode:
NEW PODCAST SERIES LAUNCHES SEPTEMBER 30! Are you interested in AI, but not sure how to apply it to your business? You’re in luck! Our AI experts at West Monroe are launching a new video podcast called This is AI. It won’t be like anything else you’ve seen or heard. Instead of just talking about AI, our experts will show you real examples of how to apply AI to your business. It will launch September 30 and you can find it wherever you listen to podcasts — and on YouTube. | |||
| Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy? | 24 Sep 2024 | 00:39:02 | |
Christina Galoozis hosts Moody's economists Matt Colyar and Justin Begley to explore the latest economic trends following the Federal Reserve’s Sept. 18 meeting. They dive into the implications of the deeper-than-expected rate cut, the nuanced state of the labor market, and the anticipated effects of the upcoming election on business decisions and consumer sentiment. In this episode:
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| The Chief Digital Officer’s Role in Disruption & Culture | 05 Sep 2023 | 00:45:54 | |
e.l.f. Beauty started as a digitally native company in 2004, and it continues to break digital barriers as it evolves. Ekta Chopa, chief digital officer at e.l.f. Beauty, joins us to discuss what other brands can learn from the company’s digital successes and failures. In this episode:
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| Best of Season 2 | 25 Jul 2023 | 00:16:08 | |
How do people interact with generative AI in the workplace? This is just one of the many topics about being digital that we covered in Season 2. Join us as we revisit this season’s highlights. In this episode:
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| The Best Digital Transformation Advice We’ve Heard So Far | 11 Jul 2023 | 00:19:15 | |
After two seasons of interviewing dynamic business leaders, industry influencers, best-selling authors and economists, we’ve captured some valuable insights on digital transformation. In this episode, we’ve compiled interview highlights on leveraging generative AI, “shifting left,” implementing a product mindset and more. In this episode:
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| 5 Trends Shaping the Future of Tech | 27 Jun 2023 | 00:35:30 | |
In this episode of "This Is Digital," host Rissa Reddan engages in a thought-provoking discussion with guest Casey Foss on "The 5 Trends Shaping the Future of Tech." Our market intelligence team analyzed market data, research, and perspectives so we could bring you invaluable insights to help you navigate the ever-evolving digital landscape. Learn how to separate the enduring fundamentals from passing fads, embrace risk-taking, and strike a balance between seizing present opportunities and planning for the future. Join the conversation to discover actionable advice on how and where to act. In this episode:
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| Being a Dynamic Leader in a Modern World | 13 Jun 2023 | 00:47:58 | |
How do you adopt effective leadership strategies in a hustle culture? How do companies make that successful shift from long-term planning to a product growth mindset? Ahead of her Mind the Product panel, author Janice Fraser sits down with guest host Courtney Hemphill to discuss her four leadership motions, the challenge of adopting new practices and how her background in software led her to advising everyone from entrepreneurs, to executives, to the U.S. Navy. In this episode:
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| Can the Nation's Largest Utility Company Match Amazon's User Experience? | 06 Jun 2023 | 00:33:59 | |
Despite operating in a highly regulated industry, energy and utility companies face the same customer expectations as tech giants Google and Amazon. How do they keep up? Join us as Mark Browning, SVP and Chief Information Officer at Exelon, explains how his company is transforming digitally in order to meet customers where they are. In this episode:
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| Why All Companies Should “Shift Left” | 23 May 2023 | 00:47:13 | |
What sounds like a political movement is actually a technical one. Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early. Find out how shifting left can help your organization get ahead of the curve in today’s digital world. Join our guest host, Erik Brown, as he dissects this topic with a roundtable of experts from West Monroe. Topics covered include:
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| The Digital Economy: Is a Recession Really Coming? | 09 May 2023 | 00:34:28 | |
A recent survey reveals 93% of CEOs are preparing for a recession. When will it happen? And what will this recession look like? Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down–including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges. Highlights: 01:20 - Thoughts on the economy and what leaders should be thinking about 02:04 - Dana’s background 02:55 - Defining the Conference Board 03:56 - Dana’s perspective on employment trends 06:13 - How will AI affect the workforce? 08:10 - What are CEOs doing to prepare for a recession? 10:28 - Is the recession here? 13:38 - Recessionary fears; paper mache or iron? 16:08 - Paranoia in the Federal Reserve? 17:22 - How has Silicon Valley Bank affected business and banking? 20:12 - Thoughts on the Silicon Valley spillover effect 21:45 - The impact of geopolitical pressures 25:54 - Impact on supply chain 28:29 - Is the supply chain shifting to digital? 30:40 - What does digital mean to you? 32:00 - Final thoughts | |||
| Sam’s Club: From Traditional Retailer to Digital Leader | 25 Apr 2023 | 00:32:59 | |
Sam’s Club started as an experiment 40 years ago and has constantly evolved since–finding success through digital transformation and innovation in a traditional retail space. Join us as Tim Simmons, Senior Vice President and Chief Product Officer at Sam’s Club, explains how the company adopted the product mindset to revolutionize their customer experience and continue winning in the marketplace. In this episode:
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| From Healthcare Company to Product Company: Highmark's Journey | 11 Apr 2023 | 00:29:43 | |
Highmark Health had the goal of building a health ecosystem that worked better for everyone. That meant putting the patient and their clinician at the center of the model. Join us as Tracy Saula, SVP of Product & Health Experience at Highmark, and Matt Johnson, Senior Partner in West Monroe's Product Experience and Engineering Lab, explain how the company transformed healthcare in an otherwise traditional and highly regulated industry. Highlights: 2:00 - Tracy’s background 3:12 - How Highmark Health is building a health ecosystem that works better for everyone 5:22 - Creating the clear problem statement 6:28 - How myHighmark supports their digital transformation 9:16 - Pandemic raised our competency in digital 10:12 - How higher customer expectations impact product design and experience 11:40 - How to overcome an industry full of point solutions and disparate systems 15:00 - Making a well-designed solution for both clinician and end user 16:59 - The focus on saving time for clinician and end user 18:15 - What it takes to get all players involved in something new and potentially risky 20:05 - How does a company keep a steadfast mentality 21:50 - Supporting organizational change during transformation 25:22 - Can any company become a product company? 26:30 - What Tracy is looking forward to in 2023 28:34 - What does digital mean to you? | |||
| It’s Not Just AI: 5 Tech Trends Defining the Future | 27 Aug 2024 | 00:55:28 | |
What are the five technology trends driving business right now? West Monroe’s Erik Brown, Senior Partner, PXEL, is joined Casey Foss, Chief Commercial Officer, and Jonathan Williams, Managing Director of Technology Experience, to provide practical advice on navigating the rise of AI-driven productivity, the resurgence of cloud infrastructure, the potential of synthetic data, the balance between techno-optimism and tech backlash, and the critical role of humanity in the digital age. Each trend is examined through the lens of how businesses can leverage technology to drive efficiency, innovation, and human-centered outcomes. In this episode:
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| How AI and the Next Generation of Employees are Shaping the Workplace | 28 Mar 2023 | 00:44:43 | |
Workplace 2.0 is about to revolutionize companies. How can they harness younger, tech-savvy talent—their ideas, their energy, and their ability to break through siloes? And what role should artificial intelligence play in the workplace now and in the future? Join us as we discuss these issues with Allie K. Miller, a top AI leader, advisor, and investor. Don’t miss these highlights: 3:00 - Allie’s background 4:30 - AI needs people with interpersonal skills too 5:55 - 5 things that define culture 2.0 in the workplace 10:20 - Stepping into digital whiplash – employees want AI and other digital tools 12:00 - AI is changing how we think about time 14:00 - Difference between AI and generative AI 15:15 - Why you need mentors of all ages 19:47 - Questioning the default – what the future workplace will look like 21:39 - New roles and job titles that will emerge 24:28 - Bias in the tools we use 26:30 - Companies are reviewing their risk mitigation strategies 28:15 - Getting everyone’s perspective on a project 30:19 - The importance of executive coaching 31:45 - How to recruit the best tech talent 33:28 - How to recruit for a job title never seen before 34:55 - How Allie advises clients on change and AI-ifying their company 37:00 - Defining the business problem 39:00 - AI accelerating productivity – what will happen to those empty hours? 41:25 - How to ensure psychological safety in the workplace 43:30 - When to be digital | |||
| Best of Season 1 | 07 Mar 2023 | 00:14:23 | |
In this special episode, we’ve compiled some of our favorite moments from Season 1. Our host, Rissa Reddan, shares her takeaways from the 14 episodes and previews what’s in store for Season 2 of This is Digital. | |||
| Leveraging Innovation for Companies At Any Scale | 14 Feb 2023 | 00:30:13 | |
What does it mean to enable innovation, whether your company is a start-up, a fast growing company or a mature corporate? In this episode, Betsy Zeigler, CEO of the nonprofit innovation hub 1871, discusses how her organization works to unlock and accelerate innovation at organizations of all stages. Learn more about our podcast, This is Digital. Highlights of this episode: 2:29 - About the 1871 innovation hub 3:08 - What services does it provide 4:30 - Enable and unlock innovation 4:50 - Is the word “innovation” overused? 6:00 - How are organizations embracing digital 7:17 - How do you think about the intersection of digital and innovation 8:49 - What are your startups and corporates looking to learn from each other 11:21 - Companies that have figured out how to balanced execution with exploration 15:00 - How to create a safe place for people to try new things 18:35 - How do you help companies articulate the problem they need to solve 22:06 - Who owns innovation in an organization 24:20 - What are you seeing that you’re really excited about right now 26:41 - What’s next for you and 1871 29:00 - What does digital mean to you | |||
| Bringing the Physical and Digital Worlds Together with iHeartMedia | 31 Jan 2023 | 00:30:23 | |
How does a traditional media giant like iHeartMedia leverage the metaverse to make meaningful connections with its audience? We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. Episode Highlights: 1:07 - Background on the need for Brian’s role at iHeartMedia 2:50 - More about Brian’s professional background in news and digital 4:54 - What is iHeartMedia’s iHeartLand? 9:26 - How do you assess the connections you’re creating in iHeartLand?12:09 - iHeartLand is a permanent location and what that means 13:40 - What were you surprised by when iHeart launched iHeartLand? 14:52 - What can other companies learn from your experience with iHeartLand? 16:42 - Brian’s perspective on metaverse skeptics 19:23 - Did science fiction and Dungeon and Dragons birth the metaverse? 20:05 - Why iHeartLand was a natural progression for the brand 21:51 - How you use data in terms of monetization and advertising 27:28 - What does “being digital” mean to you? | |||
| How to Shift from a Project to Product Mindset | 17 Jan 2023 | 00:34:27 | |
In today’s rapidly changing environment, it’s critical for organizations to be adaptable–identifying the best place of opportunity, making incremental changes, testing, and prioritizing the customer’s needs above all. Join us as Courtney Hemphill–Product, Engineering, and Design Partner at West Monroe–discusses implementing a product mindset and the value it provides. Episode Hightlights: 1:22 - What brought Courtney from Silicon Valley to West Monroe 4:25 - What type of client challenges are you solving for in 2023? 6:22 - What is the difference between project and product mindset? 10:48 - The place of best opportunity - how do you know when you’re there? 13:10 - How do you think about collaboration? 17:44 - Examples of product mindset 23:40 - How do you recognize a high performing product mindset? 30:00 - Common mistakes companies make when going from project to product mindset 33:10 - What does being digital mean to you? | |||
| Get More Out of Your Data in 2023 | 03 Jan 2023 | 00:33:00 | |
Learn how to squeeze the most out of your data assets during our interview with Doug Laney, Innovation Fellow at West Monroe and author of the best-selling books, Infonomics & Data Juice. He’ll also share the advantages of monetizing your data and how to get started now. Highlights: 2:00 - Doug’s background 4:10 - His role as innovation fellow at West Monroe 5:10 - What does digital mean to you? 7:00 - About Doug’s books, Infonomics and Data Juice 10:30 - Get ideas from adjacent industries 11:30 - Learnings from other companies 13:10 - Substituting data for inventory 14:37 - Commonalities in stories 15:30 - How do you think about data monetization? 18:40 - The benefits of data monetization programs 22:00 - Data as an asset 23:20 - How do you assess a client’s data acumen? 23:58 - Companies that get data monetization right 25:20 - Private equity target for data monetization 26:40 - Multiplier effect around making data more valuable 28:34 - How have the ideas in his books impact businesses | |||
| Growth at the Intersection of Technology and Humanity | 27 Dec 2022 | 00:18:48 | |
According to best-selling author Helen Yu, there are five disconnects that inhibit a company’s growth potential. In this episode, she talks with us about how to overcome these disconnects and the importance of a business sherpa who can guide you along the way. Highlights: 1:30 - Helen’s journey to success 3:10 - The wisdom of her grandmother 4:05 - What Fortune 500 companies and startups have in common 5:00 - What it means to be digital 5:55 - Conquering the 5 disconnects to accelerate growth 8:10 - Can startups be too nimble and take on too much? 10:40 - How growth thrives at the intersection of tech and humanity 12:36 - How do you coach businesses on digital strategy? 14:30 - Articulating the problem to solve is critical in business Contacts for Helen Yu:
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| Can Digital Cure Cancer? | 20 Dec 2022 | 00:19:14 | |
As society becomes more tech-enabled, modern medicine is evolving–digital solutions are helping to change the definition of patient care and increase access to treatments. On this episode of This is Digital, Kevin Gordon, Chief Data Officer at Ori Biotech, joins us to share how digital is changing the field of cell and gene therapy–and how it can help solve some of healthcare’s biggest challenges. Highlights: 1:14 - Kevin’s background in life sciences 2:19 - Evolution of cell and gene therapy as inspiration 2:50 - What is gene therapy? 4:00 - Curative is different from treatment 4:40 - When will we see the end of cancer? 5:56 - The miraculous story of Emily Whitehead 7:34 - Paper being the enemy of scale in life sciences 8:35 - What level of digital is right for your business? 10:25 - Real world examples 11:40 - Opportunity for greater patient access? 14:22 - Where will life sciences and Ori Biotech be in 3-5 years 16:38 - What does digital mean to you? | |||
| Proven (and Fast) Cost Reduction and Growth Strategies | 01 Dec 2022 | 00:30:21 | |
Executives are under increasing pressure to improve financial results–despite the macroeconomic headwinds they face. What can leaders do to garner quick wins? Join us as our panel of experts discuss proven cost-reduction and growth strategies that will make an immediate impact in your organization. Don’t miss this special episode featuring West Monroe’s Marc Tanowitz, Beth Montag-Schmaltz and Brian Reavell. Episode highlights: 1:14 - Guest introductions 3:10 - Where are the opportunities to reduce costs 4:29 - Why quick wins are so important and what that really means 5:30 - Third-party service providers are strategic partners; renegotiating their agreement 7:27 - Where clients are surprised to find savings 8:40 - How cost cutting impacts morale and service 10:05 - What does it mean to lead with empathy 11:30 - How to do communication right 12:34 - Empathy goes a long way with your team 13:00 - Who in the organization takes the lead with cost optimization 15:53 - How to prepare for difficult conversations with your team 17:50 - Sales force effectiveness 19:55 - How long does it take to see results from a sales transformation 22:50 - Obstacles to achieving fast results 23:40 - Growing your way out of a downturn - is it the best way? 25:15 - Advice for companies facing uncertainty 26:14 - Growth fatigue and what we should apply from our pandemic learnings 27:26 - What does digital mean to you? | |||
| What Does It Mean to Put the Customer First? | 29 Nov 2022 | 00:35:23 | |
Happy customers are the lifeblood of an organization–but understanding what they need takes a daily commitment. In this episode, Salesforce Growth Evangelist Tiffani Bova and West Monroe Managing Director Pablo Alejo share how companies can become obsessed with their customers’ needs, how to connect employee experience to growth, and examples of four companies who are getting it right. Don’t miss these highlights: 1:00 - Introductions 1:56 - Tiffani Bova’s background 2:53 - Most common questions from companies who want to improve their customer engagement 4:17 - Who owns the customer experience 6:00 - Happy employees lead to happy customers 8:08 - Why aren’t companies getting it right? 9:46 - Importance of employee recognition and how it plays into customer satisfaction 11:53 - Tiffani’s inspiration for her book “Growth IQ” 13:35 - Pablo Alejo joins conversation 14:33 - Importance of customer centricity and what does it really mean? 17:30 - Examples of companies are that getting customer centricity right 22:32 - Step one in determining if and how to improve your company’s customer experience 24:07 - What to do if your customers don’t know what they want 26:38 - It starts with the customer 28:31 - Jobs to be done doesn’t change; it’s the solution that changes 31:14 - How do you know when the timing is right for a new solution 32:45 - What does digital mean to Tiffani and Pablo | |||
| Unpacking UPS' Approach to Making Everyone a Data Scientist | 13 Aug 2024 | 00:41:36 | |
Host Joe Brown interviews Stefanie Khan, Director of Business Intelligence and Data Analytics at UPS about the transformative power of data science and AI within the logistics giant. Stephanie shares insights on leveraging advanced analytics to tackle strategic challenges, the importance of upskilling and democratizing data science across the organization, and the future of technology in logistics. In this episode:
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| The Road to Customer 360 | 15 Nov 2022 | 00:35:13 | |
Execs from Health Alliance Plan of Michigan open up about their digital transformation. Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. How did HAP design its vision of The Golden Record, and what happened next? They offer a behind-the-scenes look at what it really means to ‘get your house in order’ to achieve such a vision, from redesigning teams to changing delivery models. 2:05 - About HAP 3:10 - What is Member 360? 3:50 - Why does HAP call its customers “members”? 4:26 - Why did HAP pursue the idea of The Golden Record 6:19 - Emphasis on using data, harnessed through Member 360 8:10 - Insights in nanoseconds - how it shifted HAP’s focus on value 10:22 - Layering data breeds more member insights 11:41 - Does Member 360 position HAP ahead of healthcare industry? 14:20 - How HAP is upskilling its workforce 15:54 - How Member 360 is leveraged for lower costs, better outcomes, improved patient experience and improved clinician experience 18:42 - Using insights from other industries 21:22 - Books or articles that influenced architecture 22:18 - Will the Member 360 initiative ever be complete? | |||
| The Digital Economy – Outlook for 2023 | 01 Nov 2022 | 00:34:48 | |
The economy. What does it have to do with digital investments? Just before the 2022 midterm elections, we talk to renowned economist Rob Wescott about his predictions on the future of globalization, the winners and losers with decisions around climate change, and the labor markets in 2023. Jump ahead to these highlights: 2:10 - About Rob Wescott 4:12 - What digital means to Rob 5:06 - The unique challenges that digital presents 5:24 - What role government should play with digital 6:09 - How do we manage implications of new technologies 7:16 - Digital evolution of healthcare and retail industries 9:56 - Digital evolution of professional services 11:00 - What should be top of mind for business leaders in 2023 12:16 - Rob’s prediction for the labor market in 2023 16:30 - How can companies insulate themselves from economic volatility next year 18:02 - How companies can implement essentialism during a downturn 18:54 - Rob’s perspective on global economy and impact on U.S. companies 22:37 - Supply chain management trends 24:28 - Bright spots in 2023 economy 26:00 - Energy industry insights 29:47 – Economic modeling 31:30 - Why 2023 could be stressful for companies Find Rob Westcott at https://keybridgedc.com | |||
| How Companies Can Rewrite the Rules of Risk-Taking | 18 Oct 2022 | 00:20:55 | |
Being a digital company means being comfortable with taking risks. No one knows how to do that better than Arlan Hamilton, who went from being homeless to becoming a top VC investor. Host Rissa Reddan talks to Arlan about how companies can rewrite the rules of risk-taking and how to avoid underestimating big opportunities. | |||
| The Difference Between Machine Thinking and Human Thinking | 11 Oct 2022 | 00:24:29 | |
Join host Rissa Reddan as she interviews John Sviokla, former Harvard professor and author of The Self-made Billionaire Effect: How Extreme Producers Create Massive Value. Sviokla talks about how technology impacts companies, lives, and society – and how companies can continue to transform digitally. | |||
| The Internet’s Role in the Rebirth of Taco Bell’s Mexican Pizza | 11 Oct 2022 | 00:28:16 | |
Should you always give the customer what they want? Host Rissa Reddan interviews Taco Bell CEO Mark King about the fine line between creating digital buzz and disappointment – and what digital has done for its bottom line. | |||
| What is the Digital Mindset? | 06 Oct 2022 | 00:08:45 | |
Welcome to This Is Digital, a new podcast from West Monroe. The time to digitize your organization is now, and this series will bring you actionable insights and real stories to bring back to your organization. Join host and Chief Marketing Officer Rissa Reddan and Chief Commercial Officer Casey Foss as they discuss what it means to be digital in today’s business environment -- and what they’re most looking forward to in this first season. | |||
| How to Make Gen AI a Cultural Movement, Not a Mandate | 30 Jul 2024 | 00:51:24 | |
How do employees and employers navigate the evolving usage of generative AI tools in the workplace? We explore the risks and benefits of employees using AI tools independently, the importance of creating a safe space for experimentation, strategies for successful generative AI adoption, and how companies measure the benefits of generative AI. In this episode:
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| How Silicon Valley Bank Balances Innovation & Value | 16 Jul 2024 | 00:47:23 | |
Silicon Valley Bank has redefined banking in its quest for the frictionless customer experience. Milton Santiago, Global Head of Digital Solutions at Silicon Valley Bank, joins us to discuss SVB's journey in adapting its services to meet the sophisticated needs of tech companies. We also cover the need to prioritize the client's needs and to experiment and learn from internal solutions before implementing AI capabilities for customers. In this episode:
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| The 10-Second Customer Journey with AMA’s Todd Unger | 02 Jul 2024 | 00:34:56 | |
What is the 10-second customer journey? Todd Unger, Chief Experience Officer and Senior Vice President of Marketing & Member Experience at the American Medical Association, discusses the importance of breaking down silos to create seamless customer experiences. He offers insights from the AMA’s digital reboot and his new book, The 10-Second Customer Journey. In this episode:
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| Special Episode: Celebrating International Women’s Day 2024 | 08 Mar 2024 | 00:07:57 | |
We're celebrating International Women’s Day. Over the past three seasons, we’ve had phenomenal women on our show who have shared their passion for their work! Listen in as we showcase the best moments from inspiring women I had an opportunity to have a conversation with. In this episode:
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| Best of Season 3 | 27 Feb 2024 | 00:12:25 | |
From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season. In this episode:
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