Explore every episode of the podcast The Yes Show!

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

What You'll Learn:

✅ Why cleanliness is one of the strongest drivers of guest loyalty and online reviews.

✅ The hidden maintenance and housekeeping mistakes that silently damage guest satisfaction.

✅ How preventative maintenance saves money while improving the guest experience.

✅ Why an innovative new shower head could transform hotel cleanliness and health standards.

Action Items:

✔ Walk through your property as if you're checking in as a first-time guest.

✔ Review preventative maintenance schedules for guest rooms, HVAC systems, carpets, upholstery, and bathrooms.

✔ Challenge your team to eliminate "good enough" and create a culture where every detail reflects excellence.

Connect with Lonny:
📍LinkedIn - https://www.linkedin.com/in/lonny-wolfe-8267b767/

Connect with Christine

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

What You'll Learn:

✅ Why cleanliness is one of the strongest drivers of guest loyalty and online reviews.

✅ The hidden maintenance and housekeeping mistakes that silently damage guest satisfaction.

✅ How preventative maintenance saves money while improving the guest experience.

✅ Why an innovative new shower head could transform hotel cleanliness and health standards.

Action Items:

✔ Walk through your property as if you're checking in as a first-time guest.

✔ Review preventative maintenance schedules for guest rooms, HVAC systems, carpets, upholstery, and bathrooms.

✔ Challenge your team to eliminate "good enough" and create a culture where every detail reflects excellence.

Connect with Lonny:
📍LinkedIn - https://www.linkedin.com/in/lonny-wolfe-8267b767/

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

What separates an ordinary experience from an unforgettable one? It isn't perfection, expensive upgrades, or grand gestures.

In this episode of The YES Show, Christine shares why extraordinary service is only about being 10% better than average, consistently. Through inspiring stories from Snowmass Country Club, lessons from hospitality legends, and practical YES Framework examples, you'll discover how making friends first, pausing before saying no, and looking for the "next YES" can transform guest experiences, team culture, and even your personal relationships.

What You'll Learn:

• 🍍 Why being extraordinary is simply adding your consistent 10% extra.
• 🍍 How making friends first creates memorable experiences and stronger relationships.
• 🍍 Why pausing before responding helps eliminate anxiety and unlock creativity.
• 🍍 How to find the "next YES" instead of ending conversations with "No."

Action Items:✅ Identify one opportunity this week to add your extra 10%.

✅ Practice making friends first before solving the problem.

✅ Replace one "No, unfortunately..." with "Here's what I CAN do."

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠

What separates an ordinary experience from an unforgettable one? It isn't perfection, expensive upgrades, or grand gestures.

In this episode of The YES Show, Christine shares why extraordinary service is only about being 10% better than average, consistently. Through inspiring stories from Snowmass Country Club, lessons from hospitality legends, and practical YES Framework examples, you'll discover how making friends first, pausing before saying no, and looking for the "next YES" can transform guest experiences, team culture, and even your personal relationships.

What You'll Learn:

• 🍍 Why being extraordinary is simply adding your consistent 10% extra.
• 🍍 How making friends first creates memorable experiences and stronger relationships.
• 🍍 Why pausing before responding helps eliminate anxiety and unlock creativity.
• 🍍 How to find the "next YES" instead of ending conversations with "No."

Action Items:✅ Identify one opportunity this week to add your extra 10%.

✅ Practice making friends first before solving the problem.

✅ Replace one "No, unfortunately..." with "Here's what I CAN do."

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

What if owning a hotel wasn't just for millionaires?

In this eye-opening episode of The YES Show, Christine Trippi sits down with Gary Brandeis, Founder & CEO of Scholar Hotels, to explore how he's transforming the hospitality industry by making hotel ownership accessible to everyday investors.

Gary shares his unexpected journey from CPA and real estate investor to hospitality entrepreneur, revealing how one "accidental" hotel purchase during the 2008 financial crisis became the foundation of a thriving hospitality company specializing in university communities.

In This Episode You'll Learn:

• Why university hotels outperform many traditional hospitality markets

• How Scholar Hotels is making hotel ownership available to everyday investors

• Why the best hospitality leaders build people first and profits second

• How creating emotional connections with guests becomes your greatest competitive advantage

3 Action Items:

✅ Think about where you've accidentally discovered your greatest opportunity. Sometimes your biggest YES begins with an unexpected detour.

✅ Ask yourself if you're truly building a business or simply managing one. Focus on creating value through people, culture, and guest experience.

✅ Find one area where you can involve your frontline team earlier in important decisions. Great ideas often come from those closest to the guest.

Connect with Gary

📍LinkedIn - https://www.linkedin.com/in/garybrandeis/

📍Scholar Hotels Investment information - https://www.scholarhh.com/

📍Scholar Hotels - https://scholarhotels.com/

📍Scholar Hotels Profile - https://scholarhotels.com/scholar-hotels/executive-team/#gary

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

What if owning a hotel wasn't just for millionaires?

In this eye-opening episode of The YES Show, Christine Trippi sits down with Gary Brandeis, Founder & CEO of Scholar Hotels, to explore how he's transforming the hospitality industry by making hotel ownership accessible to everyday investors.

Gary shares his unexpected journey from CPA and real estate investor to hospitality entrepreneur, revealing how one "accidental" hotel purchase during the 2008 financial crisis became the foundation of a thriving hospitality company specializing in university communities.

In This Episode You'll Learn:

• Why university hotels outperform many traditional hospitality markets

• How Scholar Hotels is making hotel ownership available to everyday investors

• Why the best hospitality leaders build people first and profits second

• How creating emotional connections with guests becomes your greatest competitive advantage

3 Action Items:

✅ Think about where you've accidentally discovered your greatest opportunity. Sometimes your biggest YES begins with an unexpected detour.

✅ Ask yourself if you're truly building a business or simply managing one. Focus on creating value through people, culture, and guest experience.

✅ Find one area where you can involve your frontline team earlier in important decisions. Great ideas often come from those closest to the guest.

Connect with Gary

📍LinkedIn - ⁠https://www.linkedin.com/in/garybrandeis/⁠

📍Scholar Hotels Investment information - ⁠https://www.scholarhh.com/⁠

📍Scholar Hotels - ⁠https://scholarhotels.com/⁠

📍Scholar Hotels Profile - ⁠https://scholarhotels.com/scholar-hotels/executive-team/#gary⁠

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠

I reflect on America's 250th birthday and uncover a timeless leadership lesson that every leader can apply today.

In this inspiring episode, I'll share personal stories from my hospitality career and challenge leaders to stop waiting until they feel ready. Instead, I encourage you to declare the future you want to create and have the courage to step into it before you have all the answers.

In this episode you'll learn:

• Why every meaningful opportunity begins with saying YES before you have guarantees.

• How discomfort often becomes the doorway to your greatest growth.

• Why declarations create momentum before confidence arrives.

• How the principles of Life, Liberty, and the Pursuit of Happiness can transform your leadership culture.

This week's YES Action Steps:

✅ Write your own leadership declaration.

✅ Identify one opportunity you've been avoiding because you don't feel ready.

✅ Say YES to one uncomfortable action that moves you toward your future today.

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

I reflect on America's 250th birthday and uncover a timeless leadership lesson that every leader can apply today.

In this inspiring episode, I'll share personal stories from my hospitality career and challenge leaders to stop waiting until they feel ready. Instead, I encourage you to declare the future you want to create and have the courage to step into it before you have all the answers.

In this episode you'll learn:

• Why every meaningful opportunity begins with saying YES before you have guarantees.

• How discomfort often becomes the doorway to your greatest growth.

• Why declarations create momentum before confidence arrives.

• How the principles of Life, Liberty, and the Pursuit of Happiness can transform your leadership culture.

This week's YES Action Steps:

✅ Write your own leadership declaration.

✅ Identify one opportunity you've been avoiding because you don't feel ready.

✅ Say YES to one uncomfortable action that moves you toward your future today.

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group for Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society - ⁠https://www.thewisepineapple.com/crown⁠

Hospitality leaders spend their careers creating memorable experiences for others, but when was the last time they experienced hospitality for themselves?In this inspiring episode of The YES Show, I sit down with world traveler, entrepreneur, hotel owner, and host of the Pay Me In Plane Tickets podcast, Jelani Millard.From South Africa to Iceland, from spreadsheets to surf lessons, this conversation is packed with wisdom about leadership, intentional living, travel, and saying YES to a bigger life.In This Episode You'll Learn:🍍 Why hospitality leaders need to become guests again🍍 How travel creates better leaders, better businesses, and better experiences🍍 The mindset shift that helped Jelani move from finance into entrepreneurship🍍 Why being a "tourist in your own city" may be exactly what you needKey Takeaways:✅ Experience hospitality, don't just manage it✅ Travel expands perspective and inspires innovation✅ Intentional adventures create memorable years✅ Freedom comes from building something that can thrive without youAction Items:📍Plan one mini-adventure this quarter, even if it's local.📍Use your associate discount or book a staycation and experience hospitality as a guest.📍Create Jelani's daily framework:Something to doSomeone to loveSomething to look forward toConnect with Jelani:📍LinkedIn Profile -https://www.linkedin.com/in/jelani-m-8935a973/📍Website - Paymeinplanetickets.com📍selahbeachcabins.comConnect with Christine:📍Website - https://www.thewisepineapple.com/📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311📍Instagram - https://www.instagram.com/the_wise_pineapple/📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society - https://www.thewisepapple.com/crown

Hospitality leaders spend their careers creating memorable experiences for others, but when was the last time they experienced hospitality for themselves?In this inspiring episode of The YES Show, I sit down with world traveler, entrepreneur, hotel owner, and host of the Pay Me In Plane Tickets podcast, Jelani Millard.From South Africa to Iceland, from spreadsheets to surf lessons, this conversation is packed with wisdom about leadership, intentional living, travel, and saying YES to a bigger life.In This Episode You'll Learn:🍍 Why hospitality leaders need to become guests again🍍 How travel creates better leaders, better businesses, and better experiences🍍 The mindset shift that helped Jelani move from finance into entrepreneurship🍍 Why being a "tourist in your own city" may be exactly what you needKey Takeaways:✅ Experience hospitality, don't just manage it✅ Travel expands perspective and inspires innovation✅ Intentional adventures create memorable years✅ Freedom comes from building something that can thrive without youAction Items:📍Plan one mini-adventure this quarter, even if it's local.📍Use your associate discount or book a staycation and experience hospitality as a guest.📍Create Jelani's daily framework:Something to doSomeone to loveSomething to look forward toConnect with Jelani:📍LinkedIn Profile -https://www.linkedin.com/in/jelani-m-8935a973/📍Website - Paymeinplanetickets.com📍selahbeachcabins.comConnect with Christine:📍Website - https://www.thewisepineapple.com/📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311📍Instagram - https://www.instagram.com/the_wise_pineapple/📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society - https://www.thewisepapple.com/crown

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem

🍍 How neglected corners impact the overall guest experience and survey feedback

🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained

🍍 Why inspection and coaching are essential for building consistent cleanliness standards

📍Action Items:

✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week

✅ Add corner cleaning and inspection points to your housekeeping and PM checklists

✅ Use inspection findings as coaching opportunities to improve team performance and awareness

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem

🍍 How neglected corners impact the overall guest experience and survey feedback

🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained

🍍 Why inspection and coaching are essential for building consistent cleanliness standards

📍Action Items:

✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week

✅ Add corner cleaning and inspection points to your housekeeping and PM checklists

✅ Use inspection findings as coaching opportunities to improve team performance and awareness

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence.

Key Learnings:

✅ Why sales is actually an act of service when done correctly

✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening

✅ How ethical influence helps people make empowered decisions

✅ The objection handling framework that eliminates resistance before it appears

Action Items:

🔹 Spend your next conversation listening 80% of the time and talking only 20%

🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions

🔹 Identify the most common objections in your business and create a proactive plan to address them early

Connect with Dan:📍LinkedIn Profile - https://www.linkedin.com/in/danrochon/

📍Instagram - https://www.instagram.com/danrochonx/

📍Amazon - https://www.amazon.com/stores/author/B094YKZ9LF

📍Facebook - https://www.facebook.com/profile.php?id=100086498082316#

Connect with Christine:📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepapple.com/crown

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence.

Key Learnings:

✅ Why sales is actually an act of service when done correctly

✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening

✅ How ethical influence helps people make empowered decisions

✅ The objection handling framework that eliminates resistance before it appears

Action Items:

🔹 Spend your next conversation listening 80% of the time and talking only 20%

🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions

🔹 Identify the most common objections in your business and create a proactive plan to address them early

Connect with Dan:📍LinkedIn Profile - ⁠https://www.linkedin.com/in/danrochon/⁠

📍Instagram - ⁠https://www.instagram.com/danrochonx/⁠

📍Amazon - ⁠https://www.amazon.com/stores/author/B094YKZ9LF⁠

📍Facebook - ⁠https://www.facebook.com/profile.php?id=100086498082316#⁠

Connect with Christine:📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society - ⁠https://www.thewisepapple.com/crown⁠

What if the secret to surviving summer isn't working harder, but planning smarter?

In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long.

FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92

🍍 What You'll Learn:✅ Why recognition plans should be scheduled before the busy season begins

✅ How small appreciation moments can create lasting team engagement

✅ Why huddles become more important when business gets busier

✅ How a simple Huddle Pack can eliminate last-minute leadership stress

🎯 Action Items:✔️ Create a summer appreciation calendar with weekly recognition activities

✔️ Brainstorm and map out summer huddle topics with your leadership team

✔️ Build a grab-and-go Huddle Pack filled with tools, games, recognition items, and activities

Connect with Christine:📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

What if the secret to surviving summer isn't working harder, but planning smarter?

In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long.

FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92

🍍 What You'll Learn:

✅ Why recognition plans should be scheduled before the busy season begins

✅ How small appreciation moments can create lasting team engagement

✅ Why huddles become more important when business gets busier

✅ How a simple Huddle Pack can eliminate last-minute leadership stress

🎯 Action Items:

✔️ Create a summer appreciation calendar with weekly recognition activities

✔️ Brainstorm and map out summer huddle topics with your leadership team

✔️ Build a grab-and-go Huddle Pack filled with tools, games, recognition items, and activities

Connect with Christine:📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

What happens when burnout, stress, and negativity take over your life and workplace?

In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again.

Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her energy and transform her life.

In This Episode, You’ll Learn:

• How to “Control, Alt, Delete” stress and negativity
• Why perspective changes everything in leadership and life
• The difference between burnout and toxic negativity
• How gratitude and small acts of kindness shift workplace culture

Action Items:

1. Start a daily gratitude journal and write down one thing you’re thankful for every day
2. Pause and reflect before automatically saying yes to more stress or responsibilities
3. Look for the “10” in people and intentionally encourage someone today

Favorite Quote: “You are enough to change the atmosphere.”

Connect with Desi Payne:

Website: https://www.desipayne.com/
Podcast: Energized Leader Podcast - https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157

LinkedIn: https://www.linkedin.com/in/desipaynemotivationalspeaker/

Instagram: https://www.instagram.com/desi.payne/

Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

What happens when burnout, stress, and negativity take over your life and workplace?

In this inspiring and laugh-out-loud episode of The YES Show, Christine Trippi sits down with international keynote speaker, author, and Energized Leader podcast host Desi Payne for a powerful conversation about resilience, perspective, leadership, and finding joy again.

Desi shares her journey from feeling like a “moping zombie” in a stressful hospital job to becoming a nationally recognized speaker, therapeutic clown, cancer survivor, and positivity expert. Along the way, she reveals the mindset shifts that helped her reclaim her energy and transform her life.

In This Episode, You’ll Learn:

• How to “Control, Alt, Delete” stress and negativity

• Why perspective changes everything in leadership and life

• The difference between burnout and toxic negativity

• How gratitude and small acts of kindness shift workplace culture

Action Items:

1. Start a daily gratitude journal and write down one thing you’re thankful for every day
2. Pause and reflect before automatically saying yes to more stress or responsibilities
3. Look for the “10” in people and intentionally encourage someone today

Favorite Quote: “You are enough to change the atmosphere.”

Connect with Desi Payne:

Website: ⁠https://www.desipayne.com/⁠Podcast: Energized Leader Podcast - ⁠https://podcasts.apple.com/us/podcast/the-energized-leader/id1855971157⁠

LinkedIn: ⁠https://www.linkedin.com/in/desipaynemotivationalspeaker/⁠

Instagram: ⁠https://www.instagram.com/desi.payne/⁠

Connect with Christine:📍Website - ⁠https://www.thewisepineapple.com/⁠📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠📍Join our FREE Facebook group of hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠

What transforms a good guest experience into an unforgettable one?
In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever.

From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget.

🍍 In This Episode You’ll Learn:

•  Why “friendly service” alone no longer creates memorable guest experiences 
•  What emotional luxury really means and why it builds deeper loyalty 
•  How small, unexpected gestures create unforgettable moments 
•  Why extraordinary hospitality does NOT have to be expensive 

✅ Action Items:

1.  Create FIVE “sweet surprise” moments with your team this week 
2.  Identify one ordinary guest touchpoint you can make extraordinary 
3.  Start looking for emotional friction points guests never say out loud 

From This Episode:📍Signup for Sweet Summer Scores:
https://www.thewisepineapple.com/2026summerscores

👑 Connect with Christine:📍Website - The Wise Pineapple
📍LinkedIn - Christine Trippi LinkedIn
📍Instagram - @the_wise_pineapple
📍YouTube - The Wise Pineapple YouTube Channel
📍FREE Facebook Group for Hoteliers - Join the Facebook Group
📍Join the Crown Society - The Crown Society

What transforms a good guest experience into an unforgettable one?
In this heartfelt and powerful episode of The Yes Show, Christine Trippi dives into the magic of unexpected hospitality and why emotional luxury matters more than ever.

From unforgettable hotel moments to lessons inspired by Will Guidara and the concept of “Unreasonable Hospitality,” this episode will challenge leaders to stop focusing only on transactions and start creating emotional experiences guests never forget.

🍍 In This Episode You’ll Learn:

•  Why “friendly service” alone no longer creates memorable guest experiences 
•  What emotional luxury really means and why it builds deeper loyalty 
•  How small, unexpected gestures create unforgettable moments 
•  Why extraordinary hospitality does NOT have to be expensive 

✅ Action Items

1.  Create FIVE “sweet surprise” moments with your team this week 
2.  Identify one ordinary guest touchpoint you can make extraordinary 
3.  Start looking for emotional friction points guests never say out loud 

From This Episode:📍Signup for Sweet Summer Scores:
https://www.thewisepineapple.com/2026summerscores

👑 Connect with Christine:📍Website - The Wise Pineapple
📍LinkedIn - Christine Trippi LinkedIn
📍Instagram - @the_wise_pineapple
📍YouTube - The Wise Pineapple YouTube Channel
📍FREE Facebook Group for Hoteliers - Join the Facebook Group
📍Join the Crown Society - The Crown Society

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people.
After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive.
If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories.
🎯 In This Episode, You’ll Learn:
 Why leadership is about people while management is about process 
 How intentional conversations create stronger teams 
 The difference between compliance and true buy-in 
 Why explaining the “why” behind standards changes everything 
✅ Action Items From This Episode:
 Schedule one intentional one-on-one conversation this week 
 Ask your team: “Where do you need more support and more challenge?” 
 Replace “but” with “and” when communicating change 
If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month. 
Join here: https://www.thewisepineapple.com/2026summerscores
Mark Irgang's Episodes:
E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8
E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA
🔗 Connect with John:
📍John Harney's Lead Magnet - https://johndharney.com/questions
📍Website - https://www.johndharney.com/
📍LinkedIn - https://www.linkedin.com/in/johndharney/
🔗 Connect with Christine:
📍Website - The Wise Pineapple
📍LinkedIn - Christine Trippi LinkedIn
📍Instagram - @the_wise_pineapple
📍YouTube - The Wise Pineapple YouTube Channel
📍Facebook Group - Free Hoteliers Facebook Group
📍Join the Crown Society - The Crown Society

In this powerful episode of The YES Show, John D. Harney shares the career-changing realization that transformed the way he leads people.
After being fired multiple times by age 26, John finally stopped blaming everyone else and faced the hardest truth of all: he was the common denominator. That moment became the beginning of a leadership philosophy that now helps organizations and leaders thrive.
If you lead people, coach teams, or want to become a stronger communicator, this episode is packed with practical wisdom and unforgettable stories.
🎯 In This Episode, You’ll Learn:
 Why leadership is about people while management is about process 
 How intentional conversations create stronger teams 
 The difference between compliance and true buy-in 
 Why explaining the “why” behind standards changes everything 
✅ Action Items From This Episode:
 Schedule one intentional one-on-one conversation this week 
 Ask your team: “Where do you need more support and more challenge?” 
 Replace “but” with “and” when communicating change 
If this conversation resonated with you, that’s actually exactly why I’m hosting Sweet Summer Scores later this month. 
Join here: https://www.thewisepineapple.com/2026summerscores
Mark Irgang's Episodes:
E42 Say Yes to the Mess: Turning the Worst into a Hospitality Powerhouse with Mark Irgang - Part 1 - https://youtu.be/4fDqnC0KxL8
E43 Say Yes First: Leadership, Loyalty & Mink Coats with Mark Irgang - Part 2 - https://youtu.be/c5Es20KkmCA
🔗 Connect with John:
📍John Harney's Lead Magnet - https://johndharney.com/questions
📍Website - https://www.johndharney.com/
📍LinkedIn - https://www.linkedin.com/in/johndharney/
🔗 Connect with Christine:
📍Website - The Wise Pineapple
📍LinkedIn - Christine Trippi LinkedIn
📍Instagram - @the_wise_pineapple
📍YouTube - The Wise Pineapple YouTube Channel
📍Facebook Group - Free Hoteliers Facebook Group
📍Join the Crown Society - The Crown Society

I thought I was just filming a promo video… but what actually happened completely surprised me.
I said YES to stepping into something I hadn’t done in over 30 years, roller skating, and within minutes, I was face-to-face with fear, self-doubt, and that little voice saying, “What if I look ridiculous?”
But I did it anyway.
And what I found on that rink wasn’t just balance… it was joy, connection, and a powerful reminder of what happens when we say yes before we feel ready.

LEARNING BULLETS:

•  Saying yes before I feel ready opens the door to growth and unexpected joy 
•  Fear of looking silly is often the only thing standing between me and something amazing 
•  The environments we create as leaders shape confidence, belonging, and resilience 
•  Joy isn’t lost, it’s waiting for me to come back and choose it again 

ACTION STEPS:

•  Think of one thing you loved doing as a kid and schedule time to try it again this week 
•  Invite someone to join you,make it fun, not perfect 
•  Share your experience and reflect on how it made you feel 

🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

I thought I was just filming a promo video… but what actually happened completely surprised me.
I said YES to stepping into something I hadn’t done in over 30 years, roller skating, and within minutes, I was face-to-face with fear, self-doubt, and that little voice saying, “What if I look ridiculous?”
But I did it anyway.
And what I found on that rink wasn’t just balance… it was joy, connection, and a powerful reminder of what happens when we say yes before we feel ready.

LEARNING BULLETS:

•  Saying yes before I feel ready opens the door to growth and unexpected joy 
•  Fear of looking silly is often the only thing standing between me and something amazing 
•  The environments we create as leaders shape confidence, belonging, and resilience 
•  Joy isn’t lost, it’s waiting for me to come back and choose it again 

ACTION STEPS:

•  Think of one thing you loved doing as a kid and schedule time to try it again this week 
•  Invite someone to join you,make it fun, not perfect 
•  Share your experience and reflect on how it made you feel 

🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Are you leading… or unknowingly holding everything back?
In this powerful episode of The YES Show, we'll sit down with Kristin Marvin, founder, author, and hospitality leader, who shares the raw moment she realized she was the bottleneck in her own business.

From scaling restaurants to navigating burnout, leadership gaps, and major life transitions, Christin breaks down what it really takes to move from chaos to clarity, and build a business that doesn’t rely on you for everything.
If you’ve ever felt overwhelmed, stuck in reaction mode, or like your team “just isn’t getting it”… this conversation will hit home.

✨ What You’ll Learn

•  The 3 biggest signs you’ve become the bottleneck in your business 
•  Why “I don’t know, but I’ll find out” is a leadership superpower 
•  How the lack of self-awareness quietly leads to burnout and frustration 
•  The real reason most leaders fail when promoting from within 

🎯 Action Items

1. Do an Energy Audit Today
2. Identify One Thing to Delegate
3. Create a Clear Vision (Even for Your Team)

🔗 Connect with Christin📍LinkedIn - https://www.linkedin.com/in/christin-marvin/
📍Website - christinmarvin.com📍Instagram - https://www.instagram.com/christinlmarvin/
📍irfbook.com
🔗 Connect with Christine📍Website - https://www.thewisepineapple.com/
📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society - https://www.thewisepineapple.com/crown

Are you leading… or unknowingly holding everything back?
In this powerful episode of The YES Show, we'll sit down with Kristin Marvin, founder, author, and hospitality leader, who shares the raw moment she realized she was the bottleneck in her own business.

From scaling restaurants to navigating burnout, leadership gaps, and major life transitions, Christin breaks down what it really takes to move from chaos to clarity, and build a business that doesn’t rely on you for everything.
If you’ve ever felt overwhelmed, stuck in reaction mode, or like your team “just isn’t getting it”… this conversation will hit home.

✨ What You’ll Learn

•  The 3 biggest signs you’ve become the bottleneck in your business 
•  Why “I don’t know, but I’ll find out” is a leadership superpower 
•  How the lack of self-awareness quietly leads to burnout and frustration 
•  The real reason most leaders fail when promoting from within 

🎯 Action Items

1. Do an Energy Audit Today
2. Identify One Thing to Delegate
3. Create a Clear Vision (Even for Your Team)

🔗 Connect with Christin📍LinkedIn - https://www.linkedin.com/in/christin-marvin/
📍Website - christinmarvin.com📍Instagram - https://www.instagram.com/christinlmarvin/
📍irfbook.com
🔗 Connect with Christine📍Website - https://www.thewisepineapple.com/
📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society - https://www.thewisepineapple.com/crown

Have you ever said something as a leader and thought… why is no one doing it?
 In this episode, I’m sharing one of my favorite leadership strategies that completely transforms how I communicate with my team, and how they respond. So often, we jump straight into “we need to…” and then wonder why people resist.
I’ve been there too.
What I’ve learned is this: influence isn’t about pushing harder, it’s about connecting first.

What You’ll Learn:

•  How to use the IUWEE(I-You-We) framework to communicate ideas more effectively 
•  How to build connection first, so people are more open to your message 
•  How to make others feel seen and understood before asking for change 
•  How to turn resistance into collaboration by inviting, not pushing 

Action Steps:

•  Take one “We need to…” statement and rewrite it using IUWEE
•  Try this approach in one real conversation today, at work or at home 
•  Focus on your tone and make it genuine so your message feels authentic

Get your free IUWEE worksheet:
https://www.thewisepineapple.com/e86

Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Have you ever said something as a leader and thought… why is no one doing it?
 In this episode, I’m sharing one of my favorite leadership strategies that completely transforms how I communicate with my team, and how they respond. So often, we jump straight into “we need to…” and then wonder why people resist.
I’ve been there too.
What I’ve learned is this: influence isn’t about pushing harder, it’s about connecting first.

What You’ll Learn:

•  How to use the IUWEE(I-You-We) framework to communicate ideas more effectively 
•  How to build connection first, so people are more open to your message 
•  How to make others feel seen and understood before asking for change 
•  How to turn resistance into collaboration by inviting, not pushing 

Action Steps:

•  Take one “We need to…” statement and rewrite it using IUWEE
•  Try this approach in one real conversation today, at work or at home 
•  Focus on your tone and make it genuine so your message feels authentic

Get your free IUWEE worksheet:
https://www.thewisepineapple.com/e86

Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

What if the real problem in your organization isn’t a lack of ideas… but a lack of movement?
In this energizing episode of The YES! Show, Christine sits down with innovation expert Melissa Boggs, who shares how leaders can move from cautious to courageous and finally turn ideas into action.
If you’ve ever felt like your team has great ideas that never go anywhere… this conversation is your wake-up call.

What You’ll Learn:

•  Why most ideas fall into the “canyon” between thinking and doing 
•  The real reason organizations struggle with execution (hint: it’s not creativity) 
•  How small experiments create big momentum 
•  Why overthinking actually makes you a liability—not a leader 

Action Items

1. Try the 10% Rule
2. Create a Rhythm of Innovation
3. Build a “Third Act” Space

🔗 Connect with Melissa:
📍Website - https://melissaboggs.com/
📍LinkedIn - https://www.linkedin.com/in/melissa-boggs/
📍Instagram - https://www.instagram.com/melissaboggsatwork/
🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society - https://www.thewisepineapple.com/crown

What if the real problem in your organization isn’t a lack of ideas… but a lack of movement?
In this energizing episode of The YES! Show, Christine sits down with innovation expert Melissa Boggs, who shares how leaders can move from cautious to courageous and finally turn ideas into action.
If you’ve ever felt like your team has great ideas that never go anywhere… this conversation is your wake-up call.

What You’ll Learn:

•  Why most ideas fall into the “canyon” between thinking and doing 
•  The real reason organizations struggle with execution (hint: it’s not creativity) 
•  How small experiments create big momentum 
•  Why overthinking actually makes you a liability—not a leader 

Action Items:

1. Try the 10% Rule
2. Create a Rhythm of Innovation
3. Build a “Third Act” Space

🔗 Connect with Melissa:
📍Website - https://melissaboggs.com/
📍LinkedIn - https://www.linkedin.com/in/melissa-boggs/
📍Instagram - https://www.instagram.com/melissaboggsatwork/
🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society - https://www.thewisepineapple.com/crown

We've tried that before. It's impossible? Have you heard or said this? If that's a YES, this episode is for you!
What if the biggest leadership mistake isn’t saying no… but saying it too fast?
In this episode of The YES Show, Christine shares a powerful story about solving the “unsolvable” and reveals how leaders unknowingly shut down creativity, guest satisfaction, and innovation before solutions even have a chance.
If you’ve ever felt stuck, limited by policy, or faced a problem that seemed impossible, this episode will change how you approach challenges forever.
The ProblemLeaders often default to “no” out of habit, assumptions, or past rules instead of exploring possibilities.
The Feeling It CreatesFrustration, pressure, and missed opportunities for both leaders and their teams.
You’ll Learn

• Why impossible problems are often mindset problems
 • The leadership power of pausing before responding
 • How one small shift can dramatically improve guest perception
 • What “the next yes” really means in action
Action Items

✅ Pause before saying no
✅ Ask: “What’s the next yes?”
✅ Solve the real problem, not the obvious one
Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

We've tried that before. It's impossible? Have you heard or said this? If that's a YES, this episode is for you!
What if the biggest leadership mistake isn’t saying no… but saying it too fast?
In this episode of The YES Show, Christine shares a powerful story about solving the “unsolvable” and reveals how leaders unknowingly shut down creativity, guest satisfaction, and innovation before solutions even have a chance.
If you’ve ever felt stuck, limited by policy, or faced a problem that seemed impossible, this episode will change how you approach challenges forever.
The ProblemLeaders often default to “no” out of habit, assumptions, or past rules instead of exploring possibilities.
The Feeling It CreatesFrustration, pressure, and missed opportunities for both leaders and their teams.
You’ll Learn

• Why impossible problems are often mindset problems
 • The leadership power of pausing before responding
 • How one small shift can dramatically improve guest perception
 • What “the next yes” really means in action
Action Items

✅ Pause before saying no
✅ Ask: “What’s the next yes?”
✅ Solve the real problem, not the obvious one
Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

What happens when hospitality becomes more than service and turns into purpose?

In this episode of The Yes Show, Christine welcomes Jordan Mix, whose journey began in hospitality at Marriott and Key Lime Cove and evolved into a powerful mission centered on belonging, leadership, and community impact.

From selling chocolate-covered pretzels as a teenager to directing educational programming at Iowa Safe Schools and owning Current Coffee in Des Moines, Jordan shares how small moments of connection shape cultures, teams, and lives.

🌟 What You’ll Learn

•  How hospitality principles apply far beyond hotels and into leadership and education 
•  Why authentic conversations drive connection, trust, and business success 
•  The leadership power of listening instead of filling the silence 
•  How belonging becomes the foundation of thriving teams and communities 

✅ Action Items

1.  Ask one intentional question today that helps someone feel seen or heard. 
2.  In your next one-on-one meeting, let the other person guide the conversation. 
3.  Look at your workplace or business and identify one way you can intentionally create belonging. 

🔗 Connect with Christine:

📍Website - https://www.thewisepineapple.com/
📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

What happens when hospitality becomes more than service and turns into purpose?

In this episode of The Yes Show, Christine welcomes Jordan Mix, whose journey began in hospitality at Marriott and Key Lime Cove and evolved into a powerful mission centered on belonging, leadership, and community impact.

From selling chocolate-covered pretzels as a teenager to directing educational programming at Iowa Safe Schools and owning Current Coffee in Des Moines, Jordan shares how small moments of connection shape cultures, teams, and lives.

🌟 What You’ll Learn

•  How hospitality principles apply far beyond hotels and into leadership and education 
•  Why authentic conversations drive connection, trust, and business success 
•  The leadership power of listening instead of filling the silence 
•  How belonging becomes the foundation of thriving teams and communities 

✅ Action Items

1.  Ask one intentional question today that helps someone feel seen or heard. 
2.  In your next one-on-one meeting, let the other person guide the conversation. 
3.  Look at your workplace or business and identify one way you can intentionally create belonging. 

🔗 Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠📍LinkedIn profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠📍Join our FREE Facebook group of hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠

In this special Women’s History Month episode of The YES Show, Christine shares a powerful story from hospitality history about a simple innovation we see every day but rarely think about.
This episode is a reminder that leadership isn’t about having all the answers. It’s about listening to the people closest to the guest experience and recognizing that small ideas can create lasting impact.
Christine also shares empowering reflections for women in hospitality and a challenge leaders can immediately bring into their next team huddle.
⭐ Key Learnings

• The best innovations often come from frontline team members closest to the guest experience
 • Great leaders share recognition and spotlight their teams’ contributions
 • Small operational changes can create massive guest impact
 • Empowered voices and inclusive leadership strengthen hospitality culture
✅ Action Items

1.  Ask every department: “What is one thing we could do to make the guest experience easier?” 
2.  Publicly recognize and credit team members for their ideas and contributions 
3.  Create space for voices that may hesitate to speak up, especially emerging leaders 

🔗 Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

In this special Women’s History Month episode of The YES Show, Christine shares a powerful story from hospitality history about a simple innovation we see every day but rarely think about.
This episode is a reminder that leadership isn’t about having all the answers. It’s about listening to the people closest to the guest experience and recognizing that small ideas can create lasting impact.
Christine also shares empowering reflections for women in hospitality and a challenge leaders can immediately bring into their next team huddle.
⭐ Key Learnings

• The best innovations often come from frontline team members closest to the guest experience
 • Great leaders share recognition and spotlight their teams’ contributions
 • Small operational changes can create massive guest impact
 • Empowered voices and inclusive leadership strengthen hospitality culture
✅ Action Items

1.  Ask every department: “What is one thing we could do to make the guest experience easier?” 
2.  Publicly recognize and credit team members for their ideas and contributions 
3.  Create space for voices that may hesitate to speak up, especially emerging leaders 

🔗 Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Most people think luxury hospitality is about perfection, polish, and presentation. But true luxury begins long before the guest ever walks through the door.
In this episode of The YES Show, Christine sits down with hospitality leader Andrew Hopson, whose journey began with a bold YES at just 17 years old. From culinary school to Forbes four- and five-star properties, Andrew shares what luxury service really demands and how leaders build teams capable of delivering unforgettable experiences.
This conversation is a masterclass for hospitality professionals, leaders, and anyone who wants to elevate how they serve others.

🎯 What You’ll Learn

• Luxury service starts behind the scenes through preparation, coaching, and standards.
• The foundations of hospitality remain the same at every service level.
• Technique and intentionality elevate good service into exceptional experiences.
• Confidence in luxury environments comes from skill development, not personality type.
  ✅ Action Items

1. Focus on preparation — Ask yourself what systems or coaching happen before service begins.
2. Practice intentional service — Make every interaction purposeful, not routine.
3. Elevate technique daily — Choose one small skill to refine that improves guest experience.
   

🔗 Connect with Andrew:
📍LinkedIn profile - https://www.linkedin.com/in/adhopson/
🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Most people think luxury hospitality is about perfection, polish, and presentation. But true luxury begins long before the guest ever walks through the door.
In this episode of The YES Show, Christine sits down with hospitality leader Andrew Hopson, whose journey began with a bold YES at just 17 years old. From culinary school to Forbes four- and five-star properties, Andrew shares what luxury service really demands and how leaders build teams capable of delivering unforgettable experiences.

This conversation is a masterclass for hospitality professionals, leaders, and anyone who wants to elevate how they serve others.

🎯 What You’ll Learn

• Luxury service starts behind the scenes through preparation, coaching, and standards.
• The foundations of hospitality remain the same at every service level.
• Technique and intentionality elevate good service into exceptional experiences.
• Confidence in luxury environments comes from skill development, not personality type.
  

1. Focus on preparation — Ask yourself what systems or coaching happen before service begins.
2. Practice intentional service — Make every interaction purposeful, not routine.
3. Elevate technique daily — Choose one small skill to refine that improves guest experience.
   

✅ Action Items🔗 Connect with Andrew:
📍LinkedIn profile - https://www.linkedin.com/in/adhopson/
🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/
📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Instagram - https://www.instagram.com/the_wise_pineapple/
📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Do some people just seem lucky… or are they simply saying YES more often?

In this St. Patrick’s Day-inspired episode of The YES Show, Christine challenges the idea that luck is something we’re born with. Instead, she reveals how mindset, awareness, and intentional action can dramatically expand the opportunities that come our way.
From the way our brain filters information to how we show up in networking rooms, Christine explains why some people consistently stumble into opportunity while others miss it completely.

What You’ll Learn in This Episode:🍍 Your brain is constantly filtering reality
 🍍 Luck grows when you increase your exposure
 🍍 Your energy determines what you notice
 🍍 How you show up changes everything
 Action Steps You Can Take Today
 ✅ Train your brain to look for opportunity
 ✅ Increase your opportunity surface area
 ✅ Follow up like a Pineapple
Connect with Christine
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

Do some people just seem lucky… or are they simply saying YES more often?

In this St. Patrick’s Day-inspired episode of The YES Show, Christine challenges the idea that luck is something we’re born with. Instead, she reveals how mindset, awareness, and intentional action can dramatically expand the opportunities that come our way.
From the way our brain filters information to how we show up in networking rooms, Christine explains why some people consistently stumble into opportunity while others miss it completely.

What You’ll Learn in This Episode:🍍 Your brain is constantly filtering reality
 🍍 Luck grows when you increase your exposure
 🍍 Your energy determines what you notice
 🍍 How you show up changes everything
 Action Steps You Can Take Today
 ✅ Train your brain to look for opportunity
 ✅ Increase your opportunity surface area
 ✅ Follow up like a Pineapple
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown

What does it really mean to hold your own in today’s workplace?
In this episode of The YES! Show, Christine sits down with executive coach, former Expedia C-suite leader, and author Melissa Maher to unpack the real meaning of executive presence and how leaders can confidently speak up without pretending to be someone they’re not.
Melissa shares lessons from decades in hospitality leadership, her journey from nervous young leader to confident executive, and the practical tools that help professionals communicate with clarity, influence decisions, and show up powerfully in high-stakes moments.
This episode is about finding your voice, trusting your value, and leading with clarity instead of perfection.

🎓 What You’ll Learn

• How executive presence is built through clarity, not personality changes
• Why do many high performers struggle to speak up after promotions
• Simple physical and communication techniques that instantly increase confidence
• How mindset and self-talk influence leadership impact more than skill alone

✅ Action Items

1. Lead with the headline
   Start conversations or presentations with your main point first, not the background story.
2. Practice clarity over volume
   Use fewer words and slow your delivery to increase trust and authority.
3. Prepare your “core message” before meetings
   Write down your key idea and desired outcome, so you show up ready to contribute.

One Question Cards link: https://drive.google.com/file/d/1lre-gzoUjSP8eH9p2rD9nXZT4NDFfxtP/view?usp=sharing
Power Stance Ted Talk: https://youtu.be/rq8TNJq9AAA
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown
Connect with Melissa:
📍Linkedin profile - https://www.linkedin.com/in/melissamaher/
📍Website -https://pinnacleenterprisesgroup.com/
http://www.holdingyourownbook.com/

What does it really mean to hold your own in today’s workplace?
In this episode of The YES! Show, Christine sits down with executive coach, former Expedia C-suite leader, and author Melissa Maher to unpack the real meaning of executive presence and how leaders can confidently speak up without pretending to be someone they’re not.
Melissa shares lessons from decades in hospitality leadership, her journey from nervous young leader to confident executive, and the practical tools that help professionals communicate with clarity, influence decisions, and show up powerfully in high-stakes moments.
This episode is about finding your voice, trusting your value, and leading with clarity instead of perfection.

🎓 What You’ll Learn

• How executive presence is built through clarity, not personality changes
• Why do many high performers struggle to speak up after promotions
• Simple physical and communication techniques that instantly increase confidence
• How mindset and self-talk influence leadership impact more than skill alone

✅ Action Items

1. Lead with the headline
   Start conversations or presentations with your main point first, not the background story.
2. Practice clarity over volume
   Use fewer words and slow your delivery to increase trust and authority.
3. Prepare your “core message” before meetings
   Write down your key idea and desired outcome, so you show up ready to contribute.

One Question Cards link: https://drive.google.com/file/d/1lre-gzoUjSP8eH9p2rD9nXZT4NDFfxtP/view?usp=sharing
Power Stance Ted Talk: https://youtu.be/rq8TNJq9AAA
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍Join the Crown Society! https://www.thewisepineapple.com/crown
Connect with Melissa:
📍Linkedin profile - https://www.linkedin.com/in/melissamaher/
📍Website -https://pinnacleenterprisesgroup.com/
http://www.holdingyourownbook.com/

You set the goal.
You blocked the time.
You scheduled the reminder.
And then… You hit ignore.
Why do we sabotage the very success we say we want?
In this powerful short episode, Christine breaks down the real reason we ignore our goals, and it’s not laziness. It’s not discipline. It’s not time management.
Inside this episode, you’ll learn three science-backed strategies to help you follow through, build self-respect, and become the kind of leader who keeps promises to yourself.
Because leadership doesn’t happen when you feel like it.
It happens when you do it anyway.
👑 Join the Crown Society Now!
https://www.thewisepineapple.com/crown
I AM Empowered Workbook:
https://drive.google.com/file/d/1Yq8fWg1hwb9x1eZf_yhRZeE4-xs2-qC5/view?usp=sharing
🎓 What You’ll Learn

• Why your feelings about the task overpower your commitment to the outcome
• How visualizing the “win” rewires your brain toward action
• The four levels of commitment and why only one actually creates results
• How shrinking the task builds momentum and long-term self-respect
  

1. Rewrite one goal using “I will” language and tie it to your identity.
2. Shrink one overwhelming task into a 10-minute version and start today.
3. Change one calendar reminder to reflect your future win, not the task.

✅ Action Items🍍 Connect with Christine📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

You set the goal.
You blocked the time.
You scheduled the reminder.
And then… You hit ignore.
Why do we sabotage the very success we say we want?
In this powerful short episode, Christine breaks down the real reason we ignore our goals, and it’s not laziness. It’s not discipline. It’s not time management.
Inside this episode, you’ll learn three science-backed strategies to help you follow through, build self-respect, and become the kind of leader who keeps promises to yourself.
Because leadership doesn’t happen when you feel like it.
It happens when you do it anyway.
👑 Join the Crown Society Now!
https://www.thewisepineapple.com/crown
I AM Empowered Workbook:
https://drive.google.com/file/d/1Yq8fWg1hwb9x1eZf_yhRZeE4-xs2-qC5/view?usp=sharing
🎓 What You’ll Learn

• Why your feelings about the task overpower your commitment to the outcome
• How visualizing the “win” rewires your brain toward action
• The four levels of commitment and why only one actually creates results
• How shrinking the task builds momentum and long-term self-respect
  

1. Rewrite one goal using “I will” language and tie it to your identity.
2. Shrink one overwhelming task into a 10-minute version and start today.
3. Change one calendar reminder to reflect your future win, not the task.

✅ Action Items🍍 Connect with Christine📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

What happens when a high school teacher says yes to a bold idea? In this inspiring episode of The YES Show, Christine sits down with Susan Harryman, hospitality educator at Oxford High School in Oxford, Alabama, to talk about launching a hospitality management program that is shaping the next generation of leaders.In this conversation, you’ll hear how Susan saw a gap in customer service within her community and took action. From designing a hospitality, marketing, and entrepreneurship curriculum to bringing in real-world guest speakers, organizing property tours, and encouraging internships, Susan is giving students hands-on exposure to an industry many of them never considered.What You’ll Learn in This Episode:• Why hospitality education should start earlier, and how young people are capable of more than we give them credit for• How real-world exposure, guest speakers, and property tours ignite student passion• Why customer service, marketing, and finance all build on each other in leadership development• How saying yes creates ripple effects that open doors you never imagined3 Action Steps You Can Take Today:-Reach out to a local high school or career tech program and offer to speak about careers in hospitality.--Create job shadow or internship opportunities to cultivate the next generation of leaders.-Start saying yes to small opportunities, you never know which one will change everything.

Connect with Susan:📍Linkedin: https://www.linkedin.com/in/susan-harryman-a3230119/📍Insta link: https://www.instagram.com/susan.harryman13/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

What happens when a high school teacher says yes to a bold idea? In this inspiring episode of The YES Show, Christine sits down with Susan Harryman, hospitality educator at Oxford High School in Oxford, Alabama, to talk about launching a hospitality management program that is shaping the next generation of leaders.In this conversation, you’ll hear how Susan saw a gap in customer service within her community and took action. From designing a hospitality, marketing, and entrepreneurship curriculum to bringing in real-world guest speakers, organizing property tours, and encouraging internships, Susan is giving students hands-on exposure to an industry many of them never considered.What You’ll Learn in This Episode:• Why hospitality education should start earlier, and how young people are capable of more than we give them credit for• How real-world exposure, guest speakers, and property tours ignite student passion• Why customer service, marketing, and finance all build on each other in leadership development• How saying yes creates ripple effects that open doors you never imagined3 Action Steps You Can Take Today:-Reach out to a local high school or career tech program and offer to speak about careers in hospitality.--Create job shadow or internship opportunities to cultivate the next generation of leaders.-Start saying yes to small opportunities, you never know which one will change everything.

Connect with Susan:📍Linkedin: https://www.linkedin.com/in/susan-harryman-a3230119/📍Insta link: https://www.instagram.com/susan.harryman13/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

In 1992, nearly 3,000 people stood in a snowstorm for a hotel job.Negative wind chill.Recession.Uncertainty everywhere.What happens next will change the way you think about leadership forever.This episode isn’t just a story from the past. It’s a challenge for today.If someone joined your team tomorrow…Would it feel worth waiting in line for?💡 What You’ll Learn:• Why feelings, not tasks, determine long-term retention • How simple, systemized actions create belonging • The real ROI of welcoming employees intentionally • What Jay Leno teaches us about leadership inside the box✅ Action Steps for Leaders:Identify one feeling you want every new team member to experience in week oneCreate one simple, repeatable task that guarantees that feelingAudit your onboarding process and ask, “Would this feel worth standing in line for?”The Crown Society doors are open! If you're ready for Next Level leadership and to create a culture people would line up for, there's never been a better time.https://www.thewisepineapple.com/crownConnect with Christine:📍 Website - https://www.thewisepineapple.com/📍 LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram - https://www.instagram.com/the_wise_pineapple/📍 YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society - https://www.thewisepineapple.com/crown

In 1992, nearly 3,000 people stood in a snowstorm for a hotel job.Negative wind chill.Recession.Uncertainty everywhere.What happens next will change the way you think about leadership forever.This episode isn’t just a story from the past. It’s a challenge for today.If someone joined your team tomorrow…Would it feel worth waiting in line for?💡 What You’ll Learn:• Why feelings, not tasks, determine long-term retention • How simple, systemized actions create belonging • The real ROI of welcoming employees intentionally • What Jay Leno teaches us about leadership inside the box✅ Action Steps for Leaders:Identify one feeling you want every new team member to experience in week oneCreate one simple, repeatable task that guarantees that feelingAudit your onboarding process and ask, “Would this feel worth standing in line for?”The Crown Society doors are open! If you're ready for Next Level leadership and to create a culture people would line up for, there's never been a better time.https://www.thewisepineapple.com/crownConnect with Christine:📍 Website - https://www.thewisepineapple.com/📍 LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram - https://www.instagram.com/the_wise_pineapple/📍 YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society - https://www.thewisepineapple.com/crown

What if the reason you can’t attract great people has nothing to do with pay or hours, and everything to do with how you tell your story?In this episode of The YES! Show, Christine sits down with hospitality educator Julia Krebs to unpack a powerful classroom experiment that turned into an industry wake-up call. When students were asked to review real hotel job descriptions, the feedback was blunt, honest, and impossible to ignore.💡 Four Key Learnings-Most job descriptions focus on what the company needs, not what the candidate gains-Young talent is actively looking for mentorship, growth, and meaning, not just tasks-The tone and energy of a job ad directly influence who applies (or doesn’t)-Culture fit matters more than clever titles when clarity is missing✅ Three Action Items You Can Take Today-Rewrite one job description using “you” more than “we”-Add a clear line about mentorship, growth, or learning opportunities-Review your hiring language and ask, “Would I apply for this today?”

🔗 Connect with JuliaLinkedIn - https://www.linkedin.com/in/julia-krebs19/Instagram - https://www.instagram.com/p/DSM-4IJDgR7/🔗 Connect with Christine📍 Website – https://www.thewisepineapple.com/📍 LinkedIn – https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram – https://www.instagram.com/the_wise_pineapple/📍 YouTube – https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 FREE Facebook Group for Hoteliers – https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society 👑 – https://www.thewisepineapple.com/crown

What if the reason you can’t attract great people has nothing to do with pay or hours, and everything to do with how you tell your story?In this episode of The YES! Show, Christine sits down with hospitality educator Julia Krebs to unpack a powerful classroom experiment that turned into an industry wake-up call. When students were asked to review real hotel job descriptions, the feedback was blunt, honest, and impossible to ignore.💡 Four Key Learnings-Most job descriptions focus on what the company needs, not what the candidate gains-Young talent is actively looking for mentorship, growth, and meaning, not just tasks-The tone and energy of a job ad directly influence who applies (or doesn’t)-Culture fit matters more than clever titles when clarity is missing✅ Three Action Items You Can Take Today-Rewrite one job description using “you” more than “we”-Add a clear line about mentorship, growth, or learning opportunities-Review your hiring language and ask, “Would I apply for this today?”

🔗 Connect with JuliaLinkedIn - https://www.linkedin.com/in/julia-krebs19/Instagram - https://www.instagram.com/p/DSM-4IJDgR7/🔗 Connect with Christine📍 Website – https://www.thewisepineapple.com/📍 LinkedIn – https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram – https://www.instagram.com/the_wise_pineapple/📍 YouTube – https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 FREE Facebook Group for Hoteliers – https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society 👑 – https://www.thewisepineapple.com/crown