Explore every episode of the podcast The Yes Show!

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

What You'll Learn:

✅ Why cleanliness is one of the strongest drivers of guest loyalty and online reviews.

✅ The hidden maintenance and housekeeping mistakes that silently damage guest satisfaction.

✅ How preventative maintenance saves money while improving the guest experience.

✅ Why an innovative new shower head could transform hotel cleanliness and health standards.

Action Items:

✔ Walk through your property as if you're checking in as a first-time guest.

✔ Review preventative maintenance schedules for guest rooms, HVAC systems, carpets, upholstery, and bathrooms.

✔ Challenge your team to eliminate "good enough" and create a culture where every detail reflects excellence.

Connect with Lonny:
📍LinkedIn - https://www.linkedin.com/in/lonny-wolfe-8267b767/

Connect with Christine

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

Cleanliness isn't just about appearances. It's one of the biggest drivers of guest satisfaction, online reviews, and long-term profitability.

In this episode of The YES! Show, We'll sit down with nationally recognized hospitality expert Lonny Wolfe, whose decades of experience have helped hotels raise operational standards and create unforgettable guest experiences.

From overlooked maintenance issues and housekeeping habits to the hidden dangers lurking inside hotel shower heads, Lonny reveals why "good enough" is never enough. You'll discover how small operational details influence guest perception, online reviews, repeat business, and even guest safety.

What You'll Learn:

✅ Why cleanliness is one of the strongest drivers of guest loyalty and online reviews.

✅ The hidden maintenance and housekeeping mistakes that silently damage guest satisfaction.

✅ How preventative maintenance saves money while improving the guest experience.

✅ Why an innovative new shower head could transform hotel cleanliness and health standards.

Action Items:

✔ Walk through your property as if you're checking in as a first-time guest.

✔ Review preventative maintenance schedules for guest rooms, HVAC systems, carpets, upholstery, and bathrooms.

✔ Challenge your team to eliminate "good enough" and create a culture where every detail reflects excellence.

Connect with Lonny:
📍LinkedIn - https://www.linkedin.com/in/lonny-wolfe-8267b767/

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem

🍍 How neglected corners impact the overall guest experience and survey feedback

🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained

🍍 Why inspection and coaching are essential for building consistent cleanliness standards

📍Action Items:

✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week

✅ Add corner cleaning and inspection points to your housekeeping and PM checklists

✅ Use inspection findings as coaching opportunities to improve team performance and awareness

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

🎙️ Show Notes — The YES Show
Episode Title: Go on a Naked Run (Yes, Really)
 
In this powerful solo episode, Christine shares a surprising discovery: creativity returns when the noise stops. After reading a meme about "naked running" (running without tech), she challenges herself to disconnect and discovers the transformative magic of silence. Tune in to hear what happened during her tech-free run, how silence unlocks your brain’s best ideas, and what hotel brands are doing to foster reflective environments for guests.
✨ Learning Bullets
 -What the Default Mode Network (DMN) is and why it's your secret creativity weapon
 -How tech and constant input may be quietly stalling your growth
 -Why silence isn’t empty—it’s full of the answers
 -The science behind creativity and boredom
 -How hospitality brands are using this knowledge to spark guest inspiration

🎁 Grab the freebie → https://www.thewisepineapple.com/048
✅ 3 Action Items (Wise Pineapple Challenge)
-Take a Tech-Free Walk or Run
 No music, no GPS, no podcast, just your thoughts
-Schedule 15 Minutes of Silence
 Let your mind wander without distractions
-Audit Your Habits
 Ask: Are they serving you or stalling you?
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers -
https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

Episode Summary:

This week on The Yes Show, Christine welcomes powerhouse keynote speaker and relationship strategist, Barb Betts. From teen mom to trailblazing CEO, Barb shares her deeply personal story of resilience and how she turned life’s setbacks into a framework for intentional, authentic connection.

Together, they explore how to create extraordinary guest experiences, develop trust-based teams, and build a thriving referral engine, all by showing up with heart.

🎓 Learning Bullets

How personal challenges can fuel resilience and leadership

• Why relationships, not transactions, are the cornerstone of great hospitality
• Barb’s BUILD Framework to deepen connection and deliver value
• The Connection Loop: Listen, Notice, Document, Act
• Why asking for a connection, not a referral, changes everything
• How to avoid letting valuable relationships drift away
  

🛠️ 3 Action Items

1. Send 5 messages today: Reconnect with people you haven’t spoken to in over a month. Make their day.
2. Document key details: Whether it's gluten-free preferences or a favorite drink, keep a log for repeat guests or clients.
3. Reframe your referral ask: Instead of “Can you refer me?”, say “If you come across someone I can help, would you introduce us?”
   

Connect with Barb:
📍Instagram - https://www.instagram.com/barbbetts/?hl=en
📍Linkedin - https://www.linkedin.com/in/barbbetts/
📍Website - https://www.barbbetts.com/
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Episode Summary:

This week on The Yes Show, Christine welcomes powerhouse keynote speaker and relationship strategist, Barb Betts. From teen mom to trailblazing CEO, Barb shares her deeply personal story of resilience and how she turned life’s setbacks into a framework for intentional, authentic connection.

Together, they explore how to create extraordinary guest experiences, develop trust-based teams, and build a thriving referral engine, all by showing up with heart.

🎓 Learning Bullets

• How personal challenges can fuel resilience and leadership
• Why relationships, not transactions, are the cornerstone of great hospitality
• Barb’s BUILD Framework to deepen connection and deliver value
• The Connection Loop: Listen, Notice, Document, Act
• Why asking for a connection, not a referral, changes everything
• How to avoid letting valuable relationships drift away
  

🛠️ 3 Action Items:
1. Send 5 messages today: Reconnect with people you haven’t spoken to in over a month. Make their day.

2. Document key details: Whether it's gluten-free preferences or a favorite drink, keep a log for repeat guests or clients.

3. Reframe your referral ask: Instead of “Can you refer me?”, say “If you come across someone I can help, would you introduce us?”

🛠️ 3 Action Items:

Connect with Barb:
📍Instagram - https://www.instagram.com/barbbetts/?hl=en
📍Linkedin - https://www.linkedin.com/in/barbbetts/
📍Website - https://www.barbbetts.com/

Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

✍️ Show Notes:

What if saying “yes” to one crazy idea could completely change your life—and countless others around the world? In this episode, Christine sits down with Paul Hurckman, Executive Director of Venture.org, whose journey from skepticism to summit is proof that one YES can move mountains. When a student asked him to bike across the country for charity, Paul Hurckman said “No.” That one decision—and the regret that followed—sparked a decade-long transformation that led to climbing Mount Kilimanjaro, adopting three children, and helping deliver over 75 million meals to refugees. In this episode of The YES Show, Christine Trippi and Paul dive deep into what it truly means to lead with heart, the power of stacking YESes, and how hospitality leaders can make a global impact from right where they are.

📌 What You’ll Learn:

• How one “no” sparked a life of purposeful yeses
• The impact of saying yes to discomfort and calling
• Ways to infuse mission-driven purpose into a profit-driven business
• The difference between being a leader and practicing leadership
• How hotel teams can create meaningful moments through service

1. Don’t Copy—Connect: Let Paul’s story inspire action in your way. Don’t cut and paste someone else's journey—find your own YES.

1. Respond to What Moves You: Think back to the last time you felt deeply moved. Take one step—watch a video, send an email, volunteer.

1. Practice Proximity: Get closer to someone who inspires you. Transformation begins when we surround ourselves with purpose-driven people.

✅ 3 Action Items for Listeners:

Connect with Paul:

📍Instagram Profile -

 ⁠https://www.instagram.com/paulhurckman/?hl=en⁠

📍Linkedin profile - ⁠https://www.linkedin.com/in/paul-hurckman-02b85335/⁠

📍Website - ⁠https://www.venture.org/⁠

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠

📍Linkedin profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Insta link - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube Link - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook group of hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Doors are open! Join the Crown Society! ⁠https://www.thewisepineapple.com/crown

✍️ Show Notes:

What if saying “yes” to one crazy idea could completely change your life—and countless others around the world? In this episode, Christine sits down with Paul Hurckman, Executive Director of Venture.org, whose journey from skepticism to summit is proof that one YES can move mountains.
When a student asked him to bike across the country for charity, Paul Hurckman said “No.” That one decision—and the regret that followed—sparked a decade-long transformation that led to climbing Mount Kilimanjaro, adopting three children, and helping deliver over 75 million meals to refugees. In this episode of The YES Show, Christine Trippi and Paul dive deep into what it truly means to lead with heart, the power of stacking YESes, and how hospitality leaders can make a global impact from right where they are.

📌 What You’ll Learn:

• How one “no” sparked a life of purposeful yeses
• The impact of saying yes to discomfort and calling
• Ways to infuse mission-driven purpose into a profit-driven business
• The difference between being a leader and practicing leadership
• How hotel teams can create meaningful moments through service
  

1. Don’t Copy—Connect: Let Paul’s story inspire action in your way. Don’t cut and paste someone else's journey—find your own YES.
2. Respond to What Moves You: Think back to the last time you felt deeply moved. Take one step—watch a video, send an email, volunteer.
3. Practice Proximity: Get closer to someone who inspires you. Transformation begins when we surround ourselves with purpose-driven people.
   

✅ 3 Action Items for Listeners:Connect with Paul:
📍Instagram Profile - https://www.instagram.com/paulhurckman/?hl=en
📍Linkedin profile - https://www.linkedin.com/in/paul-hurckman-02b85335/
📍Website - https://www.venture.org/
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Christine dusts off a powerhouse Monday Morning Huddle from the Crown Society vault. In it, she unveils her Show Up Bingo—a playful, points‑based game that can transform your team and save your sanity!Christine shares how bingo cards, recognition, and a dash of competition ignite team engagement, plus how you can join the Crown Society when doors reopen in September.What You’ll LearnHow gamifying attendance with Show Up Bingo curbs call‑offs and boosts morale. The psychology behind micro‑rewards and why visible scorecards keep momentum high.Why solo “Monday Morning Huddles” inject weekly energy—even when you’re on the road.Ways to leverage storytelling (texts, wins, shout‑outs) to prove quick ROI to leaders.Links & Resources:🔗Show up BINGO FREE Resource: https://www.thewisepineapple.com/e44🔗Join the Crown Society Waitlist – Opens Septemberhttps://www.thewisepineapple.com/cswait🔗Christine’s TED Talk — “Turning No into Yes”https://youtu.be/fF0kM0pVVew Three Action Items for Listeners✔Print & Post Bingo Cards: Create a 5×5 card with daily squares like “Arrived 5 min early,” “Helped a teammate,” etc. Give small prizes when a row is filled.✔Track Wins Publicly: Start a shared whiteboard or group chat where each “Bingo” is celebrated in real time.✔Measure the Impact: Compare call‑off data pre‑ and post‑Bingo for eight days. Share the numbers with your GM to secure budget for bigger rewards.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

What if culture wasn't about big strategies or bold statements… but instead tiny, intentional moments that made people feel seen? Christine welcomes James Ferguson, the creator of the Confetti Culture Playbook, who’s redefining workplace celebration with heart, hope, and some serious leadership chops. From cancer survivor to keynote speaker, James shares how vulnerability, resilience, and a whole lot of confetti can reshape how we lead and live.In this episode, you’ll discover:- Why confetti isn’t fluff—it’s fuel for your culture.- The power of celebrating small wins over waiting for big ones.- How “seen, heard, and supported” can become your leadership mantra.- Creative, low-cost recognition ideas that actually work.4 Learning Bullets:🎯 Resilience + Recognition = Results: Discover James’s formula for meaningful culture change.🛠️ Create Before You're Ready: Learn how James used custom Converse shoes to build buzz and drive engagement.📬 Don’t Wrap the Gift and Forget to Give It: The life-changing magic of expressing appreciation—even years later.🧠 Coach, Don’t Criticize: The “advice instead of feedback” mindset shift that opens hearts and transforms performance.✅ 3 Action Items:✔Send a Mini Celebration Today: DM, text, or write a note to someone who’s made a difference—no confetti required.✔Choose Your First Down Wins: Start recognizing daily micro-wins instead of waiting for the annual touchdown.✔Create a Culture Visual: Build a “Wish → Done” board to make recognition visible, tangible, and consistent.Connect with James:📍Instagram - https://www.instagram.com/confetticulture/?hl=en📍Linkedin - https://www.linkedin.com/in/james-ferguson🎈Website https://theconfetticultureplaybook.com/meet-jamesConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

What if culture wasn't about big strategies or bold statements… but instead tiny, intentional moments that made people feel seen? Christine welcomes James Ferguson, the creator of the Confetti Culture Playbook, who’s redefining workplace celebration with heart, hope, and some serious leadership chops. From cancer survivor to keynote speaker, James shares how vulnerability, resilience, and a whole lot of confetti can reshape how we lead and live.In this episode, you’ll discover:- Why confetti isn’t fluff—it’s fuel for your culture.- The power of celebrating small wins over waiting for big ones.- How “seen, heard, and supported” can become your leadership mantra.- Creative, low-cost recognition ideas that actually work.4 Learning Bullets:🎯 Resilience + Recognition = Results: Discover James’s formula for meaningful culture change.🛠️ Create Before You're Ready: Learn how James used custom Converse shoes to build buzz and drive engagement.📬 Don’t Wrap the Gift and Forget to Give It: The life-changing magic of expressing appreciation—even years later.🧠 Coach, Don’t Criticize: The “advice instead of feedback” mindset shift that opens hearts and transforms performance.✅ 3 Action Items:✔Send a Mini Celebration Today: DM, text, or write a note to someone who’s made a difference—no confetti required.✔Choose Your First Down Wins: Start recognizing daily micro-wins instead of waiting for the annual touchdown.✔Create a Culture Visual: Build a “Wish → Done” board to make recognition visible, tangible, and consistent.Connect with James:📍Instagram - https://www.instagram.com/confetticulture/?hl=en📍Linkedin - https://www.linkedin.com/in/james-ferguson🎈Website https://theconfetticultureplaybook.com/meet-jamesConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Christine dusts off a powerhouse Monday Morning Huddle from the Crown Society vault. In it, she unveils her Show Up Bingo—a playful, points‑based game that can transform your team and save your sanity!Christine shares how bingo cards, recognition, and a dash of competition ignite team engagement, plus how you can join the Crown Society when doors reopen in September.What You’ll LearnHow gamifying attendance with Show Up Bingo curbs call‑offs and boosts morale. The psychology behind micro‑rewards and why visible scorecards keep momentum high.Why solo “Monday Morning Huddles” inject weekly energy—even when you’re on the road.Ways to leverage storytelling (texts, wins, shout‑outs) to prove quick ROI to leaders.Links & Resources:🔗Show up BINGO FREE Resource: https://www.thewisepineapple.com/e44🔗Join the Crown Society Waitlist – Opens Septemberhttps://www.thewisepineapple.com/cswait🔗Christine’s TED Talk — “Turning No into Yes”https://youtu.be/fF0kM0pVVew Three Action Items for Listeners✔Print & Post Bingo Cards: Create a 5×5 card with daily squares like “Arrived 5 min early,” “Helped a teammate,” etc. Give small prizes when a row is filled.✔Track Wins Publicly: Start a shared whiteboard or group chat where each “Bingo” is celebrated in real time.✔Measure the Impact: Compare call‑off data pre‑ and post‑Bingo for eight days. Share the numbers with your GM to secure budget for bigger rewards.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Ever wondered how a mink coat, green ruby slippers, and saying "yes" can unlock global opportunities, mentorship from hospitality legends, and a hotel opening of the year award? This is the episode that’ll make you laugh, take notes—and probably want to join Skål.In this powerhouse episode, Christine Trippi sits down with the electrifying Mark Irgang—GM of the Marriott New York JFK and president of Skål International USA. From transforming hotel operations with authenticity to embracing AI and forming global business friendships, Mark spills the secrets behind his award-winning leadership (and even how he rescued two dogs from Aruba!).Expect real talk on:How to turn third-party teams into a unified culture.Why staying local is the new luxury.Saying yes to opportunities—even before you're ready.Plus, he answers what he’d do if he had to start over, dishes out travel recs, and yes... we get the story behind that mink coat.✅ Three Action Items for Listeners:Reflect on the last time you said YES to something out of your comfort zone—what did you learn or gain?Reconnect with someone you've worked with in the past—you never know when your paths might cross again.Identify one way to create authentic connection in your workplace this week—especially with outside vendors or third-party teams.Connect with Mark Irgang:📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/📍Skal International - https://skal.org/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners.

By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for.

✅What You'll Learn:

🍍 Why guests often perceive a room as dirty even when they can't identify a specific problem

🍍 How neglected corners impact the overall guest experience and survey feedback

🍍 A simple monthly housekeeping focus that keeps rooms looking fresh and maintained

🍍 Why inspection and coaching are essential for building consistent cleanliness standards

📍Action Items:

✅ Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week

✅ Add corner cleaning and inspection points to your housekeeping and PM checklists

✅ Use inspection findings as coaching opportunities to improve team performance and awareness

Connect with Christine:

📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube Channel - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group for Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society! https://www.thewisepineapple.com/crown

Ever wondered how a mink coat, green ruby slippers, and saying "yes" can unlock global opportunities, mentorship from hospitality legends, and a hotel opening of the year award? This is the episode that’ll make you laugh, take notes—and probably want to join Skål.In this powerhouse episode, Christine Trippi sits down with the electrifying Mark Irgang—GM of the Marriott New York JFK and president of Skål International USA. From transforming hotel operations with authenticity to embracing AI and forming global business friendships, Mark spills the secrets behind his award-winning leadership (and even how he rescued two dogs from Aruba!).Expect real talk on:How to turn third-party teams into a unified culture.Why staying local is the new luxury.Saying yes to opportunities—even before you're ready.Plus, he answers what he’d do if he had to start over, dishes out travel recs, and yes... we get the story behind that mink coat.✅ Three Action Items for Listeners:Reflect on the last time you said YES to something out of your comfort zone—what did you learn or gain?Reconnect with someone you've worked with in the past—you never know when your paths might cross again.Identify one way to create authentic connection in your workplace this week—especially with outside vendors or third-party teams.Connect with Mark Irgang:📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/📍Skal International - https://skal.org/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In this unforgettable episode of The Yes Show, Christine sits down with hospitality veteran Mark Irgang, whose journey reads like a movie script. He went from the iconic Marriott Marquis to a bottom-ranking Courtyard hotel—located across the street from a prison. But instead of saying no, Mark leaned in and transformed a failing property into one of the top 75 in the brand.He'll reveal what it’s really like to go from full service to select—and back again—plus what full-service leaders often overlook about their select service peers.From vacuuming around guests’ feet to handing out Nutri-Grain bars in the rain, Mark’s radical, roll-up-your-sleeves leadership model shows what happens when humility, hustle, and heart collide.🔑 EPISODE HIGHLIGHTS-Mark got promoted… on his honeymoon! But what happened next was even wilder.-How he went from managing 50+ leaders to 3—and made it work.-The "Obsessed with Cleanliness" mindset that boosted cleanliness scores by 30 points.-The check-in strategy that had guests yelling “Freeze! What is going on here?!”-Why he handed out breakfast bars in the pouring rain—and how it changed his entire staff.-The ripple effect of showing up first and showing up hard.-From 254th out of 259 to top 75 in Courtyard rankings—and recognized by Bill Marriott himself!-The yes that led to musicals, marathons, and a whole new friend group.✅ 3 ACTION ITEMS- Lead from the Lot – Want to change your culture? Show up where no one else will. Lead first.- Reimagine the Basics – Cleanliness, check-in speed, and friendliness aren’t “just metrics.” They’re make-or-break moments.- Do What Makes You Uncomfortable – If you’re not embarrassed by your level of service, you’re probably not doing enough to stand out.Connect with Mark Irgang:📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In this unforgettable episode of The Yes Show, Christine sits down with hospitality veteran Mark Irgang, whose journey reads like a movie script. He went from the iconic Marriott Marquis to a bottom-ranking Courtyard hotel—located across the street from a prison. But instead of saying no, Mark leaned in and transformed a failing property into one of the top 75 in the brand.He'll reveal what it’s really like to go from full service to select—and back again—plus what full-service leaders often overlook about their select service peers.From vacuuming around guests’ feet to handing out Nutri-Grain bars in the rain, Mark’s radical, roll-up-your-sleeves leadership model shows what happens when humility, hustle, and heart collide.🔑 EPISODE HIGHLIGHTS-Mark got promoted… on his honeymoon! But what happened next was even wilder.-How he went from managing 50+ leaders to 3—and made it work.-The "Obsessed with Cleanliness" mindset that boosted cleanliness scores by 30 points.-The check-in strategy that had guests yelling “Freeze! What is going on here?!”-Why he handed out breakfast bars in the pouring rain—and how it changed his entire staff.-The ripple effect of showing up first and showing up hard.-From 254th out of 259 to top 75 in Courtyard rankings—and recognized by Bill Marriott himself!-The yes that led to musicals, marathons, and a whole new friend group.✅ 3 ACTION ITEMS- Lead from the Lot – Want to change your culture? Show up where no one else will. Lead first.- Reimagine the Basics – Cleanliness, check-in speed, and friendliness aren’t “just metrics.” They’re make-or-break moments.- Do What Makes You Uncomfortable – If you’re not embarrassed by your level of service, you’re probably not doing enough to stand out.Connect with Mark Irgang:📍Instagram Profile - https://www.instagram.com/mirgang/📍Facebook Profile - https://www.facebook.com/mrirgang📍LinkedIn Profile - https://www.linkedin.com/in/mark-irgang-a248716/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

Ever dreamed of doing a TEDx talk—or just want to be a more compelling communicator?

In this powerful and hilarious episode, Christine Trippi is joined by master speech coach and former stand-up comic Cesar Cervantes, who has coached speakers across three continents and co-authored Great Speech.

Together, they peel back the curtain on what it takes to craft and deliver an unforgettable talk—whether it’s for TEDx, a keynote, or your next team huddle.You’ll laugh, learn, and maybe even cry as Christine shares her own vulnerable (and Botox-related 😳) journey to the TEDx stage.

Tune in for proven strategies, mistakes to avoid, and the blueprint for a talk that connects deeply—and makes you unforgettable.🔑 EPISODE HIGHLIGHTS:🔑How Cesar went from comedy clubs to coaching changemakers

🔑The biggest mistakes people make when applying for TEDx

🔑What TEDx curators really want in a speaker🔑How to be funny even if you don’t think you are (hint: it’s structure, not luck)

🔑Why shorter talks are way harder than long ones

🔑Christine’s hilarious and heartfelt behind-the-scenes TEDx story (yes, there was a blackout…and Botox)✅ THREE ACTION ITEMS FOR LISTENERS:✔Find Your Problem – Before writing your talk, identify a clear, universal problem that your audience can relate to. TED isn’t about your story—it’s about the transformation you can offer others.

✔Test Your Delivery Voice – Record yourself telling a favorite story to a friend. That natural tone? That’s your ideal voice. Now make sure your talk sounds like that.

✔Don’t Wait for Perfect – Apply anyway. Keep submitting your idea. Don’t overthink the venue. Christine did her TEDx in a one-stoplight town museum—and it was perfect.Connect with Cesar:📍Instagram - https://www.instagram.com/mrcesarcervantes/📍Linkedin - https://www.linkedin.com/in/mrcesarcervantes/

🎈Website -Masterlist Landing PageConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

Ever dreamed of doing a TEDx talk—or just want to be a more compelling communicator?

In this powerful and hilarious episode, Christine Trippi is joined by master speech coach and former stand-up comic Cesar Cervantes, who has coached speakers across three continents and co-authored Great Speech.

Together, they peel back the curtain on what it takes to craft and deliver an unforgettable talk—whether it’s for TEDx, a keynote, or your next team huddle.You’ll laugh, learn, and maybe even cry as Christine shares her own vulnerable (and Botox-related 😳) journey to the TEDx stage.

Tune in for proven strategies, mistakes to avoid, and the blueprint for a talk that connects deeply—and makes you unforgettable.🔑 EPISODE HIGHLIGHTS:🔑How Cesar went from comedy clubs to coaching changemakers

🔑The biggest mistakes people make when applying for TEDx

🔑What TEDx curators really want in a speaker

🔑How to be funny even if you don’t think you are (hint: it’s structure, not luck)

🔑Why shorter talks are way harder than long ones

🔑Christine’s hilarious and heartfelt behind-the-scenes TEDx story (yes, there was a blackout…and Botox)✅ THREE ACTION ITEMS FOR LISTENERS:✔Find Your Problem – Before writing your talk, identify a clear, universal problem that your audience can relate to. TED isn’t about your story—it’s about the transformation you can offer others.

✔Test Your Delivery Voice – Record yourself telling a favorite story to a friend. That natural tone? That’s your ideal voice. Now make sure your talk sounds like that.

✔Don’t Wait for Perfect – Apply anyway. Keep submitting your idea. Don’t overthink the venue. Christine did her TEDx in a one-stoplight town museum—and it was perfect.Connect with Cesar:Instagram - https://www.instagram.com/mrcesarcervantes/Linkedin - https://www.linkedin.com/in/mrcesarcervantes/

Website - Masterlist Landing PageConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

What if every interaction you had could lift someone just a little higher?

In this unforgettable episode of The YES Show, Christine sits down with speaker, author, and former hotel executive Ryan Minton, who left a six-figure corporate role not to chase more—but to impact more.

From heart-tugging moments with his son at Costco to the simple greeting that launched a leadership movement, Ryan shares real-life stories that will stay with you long after you listen.We dive deep into his upcoming book Uplifted (releasing June 10), a powerful manifesto for leaders who want to do more than manage—they want to matter. You’ll hear:* The real-life story of Jason, the front desk agent whose words changed Ryan’s life* Why “no bad days” isn’t just a catchphrase—it’s a culture-shaping leadership principle* The balloon theory: a vivid, game-changing way to think about how you influence others* How authentic appreciation leads to real ROI* What every leader needs to know about accountability, empowerment, and being rememberedThis episode is bursting with practical wisdom, unforgettable storytelling, and one massive truth: your impact as a leader is bigger than you think.📚 Get a sneak peek into Uplifted, and find out why Ryan says, “Be the person who puts a little more air in someone’s balloon.”📌 Top 3 Action Items for Listeners:Blow up invisible balloons – Use Ryan’s metaphor to inspire your team by adding “air” through appreciation and kindness.Adopt a No Bad Day mindset – Start with your leadership team and make it a standard to show up with positivity.Empower your people – Have the conversation: “Do you know you have my support to make the right decision for our guests?”🔗 Connect with Ryan:LinkedIn - https://www.linkedin.com/in/ryan-minton-39210721/Instagram - https://www.instagram.com/ryanmintonspeaks/Website - https://ryanminton.com/🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

What if every interaction you had could lift someone just a little higher?

In this unforgettable episode of The YES Show, Christine sits down with speaker, author, and former hotel executive Ryan Minton, who left a six-figure corporate role not to chase more—but to impact more.

From heart-tugging moments with his son at Costco to the simple greeting that launched a leadership movement, Ryan shares real-life stories that will stay with you long after you listen.We dive deep into his upcoming book Uplifted (releasing June 10), a powerful manifesto for leaders who want to do more than manage—they want to matter. You’ll hear:* The real-life story of Jason, the front desk agent whose words changed Ryan’s life* Why “no bad days” isn’t just a catchphrase—it’s a culture-shaping leadership principle* The balloon theory: a vivid, game-changing way to think about how you influence others* How authentic appreciation leads to real ROI* What every leader needs to know about accountability, empowerment, and being rememberedThis episode is bursting with practical wisdom, unforgettable storytelling, and one massive truth: your impact as a leader is bigger than you think.📚 Get a sneak peek into Uplifted, and find out why Ryan says, “Be the person who puts a little more air in someone’s balloon.”📌 Top 3 Action Items for Listeners:Blow up invisible balloons – Use Ryan’s metaphor to inspire your team by adding “air” through appreciation and kindness.Adopt a No Bad Day mindset – Start with your leadership team and make it a standard to show up with positivity.Empower your people – Have the conversation: “Do you know you have my support to make the right decision for our guests?”🔗 Connect with Ryan:LinkedIn - https://www.linkedin.com/in/ryan-minton-39210721/Instagram - https://www.instagram.com/ryanmintonspeaks/Website - https://ryanminton.com/🔗 Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Stop spinning in circles. Start smashing guest scoresAre you working hard but not moving forward? You might be under the spell of the Idea Fairy—constantly chasing new trends, TikToks, and techniques, but never truly solving the real problems holding your team back. In this episode, Christine Trippi delivers a powerful wake-up call:It’s not about having more ideas—it’s about executing the right one.Discover the one broken process in most hotels that’s silently crushing your guest experience scores—and how fixing it can transform your results, your reputation, and your team’s momentum. THIS IS THE GOLDEN TICKET! 💡 What You’ll Learn in This Episode:-Why the abundance of ideas is paralyzing your progress-How to identify the real problems guests are complaining about-The truth about work requests—and why they’re the sexiest system in your hotel-A 6-step blueprint to create, train, inspect, and resolve this problem.-How to shift from inspiration overload to CEO-level execution✅ Action Items:-Audit Your Work Request Process: Ask housekeepers how they report issues. If their answers aren’t consistent—it’s broken.-Download & Customize the SOP: Share the episode on LinkedIn and tag Christine to get the ready-to-use Work Request SOP and bonus tools.-Schedule a Team Reset: Use this episode to launch a 1-week challenge to train, measure, and celebrate reporting work requests like a boss.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Stop spinning in circles. Start smashing guest scoresAre you working hard but not moving forward? You might be under the spell of the Idea Fairy—constantly chasing new trends, TikToks, and techniques, but never truly solving the real problems holding your team back. In this episode, Christine Trippi delivers a powerful wake-up call:It’s not about having more ideas—it’s about executing the right one.Discover the one broken process in most hotels that’s silently crushing your guest experience scores—and how fixing it can transform your results, your reputation, and your team’s momentum. THIS IS THE GOLDEN TICKET! 💡 What You’ll Learn in This Episode:-Why the abundance of ideas is paralyzing your progress-How to identify the real problems guests are complaining about-The truth about work requests—and why they’re the sexiest system in your hotel-A 6-step blueprint to create, train, inspect, and resolve this problem.-How to shift from inspiration overload to CEO-level execution✅ Action Items:

-Audit Your Work Request Process: Ask housekeepers how they report issues. If their answers aren’t consistent—it’s broken.

🍍🍍🍍Say YES and get Freebies!-Download & Customize the SOP: Share the episode on LinkedIn and tag Christine to get the ready-to-use Work Request SOP and bonus tools.

-Schedule a Team Reset: Use this episode to launch a 1-week challenge to train, measure, and celebrate reporting work requests like a boss.Connect with Christine:

📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In Part 2 of this heartwarming and insightful interview, Christine welcomes back hospitality expert and former “Concierge to the Stars” Jamie Cooperstein. Jamie dives into her signature Five Keys to Service Excellence, emphasizing emotional intelligence, empowerment, and overdelivering with grace. You’ll learn actionable ways to elevate guest experiences—whether you're in hotels, healthcare, retail, or beyond.📚 What You'll Learn:Why treating the emotion is the #1 strategy for winning back upset customersJamie’s tried-and-true Five Keys to Service ExcellenceHow to under-promise and overdeliver like a hospitality ninjaA jaw-dropping service win that made Jamie the heroThe power of timely service recovery and the Service Recovery ParadoxWhy hospitality isn’t just for hotels anymore🌟 Jamie’s 5 Keys to Service Excellence:Anticipate NeedsPersonalize the ExperienceUnder-promise & OverdeliverBe EmpoweredTreat the Emotion (Timely Service Recovery)✅ Action Items for Listeners:✅Reflect: Think of a time you skipped “treating the emotion.” How could you have done better?✅Practice Under-promising: In your next email, give yourself a cushion—and then wow them by being early.✅Empower Your Team: Give your staff permission to resolve simple customer issues without a manager.✅Share the Show: Know someone in retail, banking, or healthcare? Send them this episode—they’ll thank you.Connect with Jamie:📍Linkedin - https://www.linkedin.com/in/jamie-cooperstein/📍Instagram - https://www.instagram.com/jcoopconsulting/?hl=enConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence.

Key Learnings:

✅ Why sales is actually an act of service when done correctly

✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening

✅ How ethical influence helps people make empowered decisions

✅ The objection handling framework that eliminates resistance before it appears

Action Items:

🔹 Spend your next conversation listening 80% of the time and talking only 20%

🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions

🔹 Identify the most common objections in your business and create a proactive plan to address them early

Connect with Dan:📍LinkedIn Profile - ⁠https://www.linkedin.com/in/danrochon/⁠

📍Instagram - ⁠https://www.instagram.com/danrochonx/⁠

📍Amazon - ⁠https://www.amazon.com/stores/author/B094YKZ9LF⁠

📍Facebook - ⁠https://www.facebook.com/profile.php?id=100086498082316#⁠

Connect with Christine:📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society - ⁠https://www.thewisepapple.com/crown⁠

In Part 2 of this heartwarming and insightful interview, Christine welcomes back hospitality expert and former “Concierge to the Stars” Jamie Cooperstein. Jamie dives into her signature Five Keys to Service Excellence, emphasizing emotional intelligence, empowerment, and overdelivering with grace. You’ll learn actionable ways to elevate guest experiences—whether you're in hotels, healthcare, retail, or beyond.📚 What You'll Learn:Why treating the emotion is the #1 strategy for winning back upset customersJamie’s tried-and-true Five Keys to Service ExcellenceHow to under-promise and overdeliver like a hospitality ninjaA jaw-dropping service win that made Jamie the heroThe power of timely service recovery and the Service Recovery ParadoxWhy hospitality isn’t just for hotels anymore🌟 Jamie’s 5 Keys to Service Excellence:Anticipate NeedsPersonalize the ExperienceUnder-promise & OverdeliverBe EmpoweredTreat the Emotion (Timely Service Recovery)✅ Action Items for Listeners:✅Reflect: Think of a time you skipped “treating the emotion.” How could you have done better?✅Practice Under-promising: In your next email, give yourself a cushion—and then wow them by being early.✅Empower Your Team: Give your staff permission to resolve simple customer issues without a manager.✅Share the Show: Know someone in retail, banking, or healthcare? Send them this episode—they’ll thank you.Connect with Jamie:📍Linkedin - https://www.linkedin.com/in/jamie-cooperstein/📍Instagram - https://www.instagram.com/jcoopconsulting/?hl=enConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Part 1 of 2:

🔊 Show Notes: What do sports journalism, Botox appointments, and secret luxury back hallways have in common? The fabulous Jamie Cooperstein! This week, we dive into one of the juiciest conversations I’ve had on The YES Show—so juicy I had to make it two parts! In this first half of our delightful two-part conversation, I sit down with Jamie Cooperstein, former Five Diamond concierge, hospitality speaker, and now author of True Hospitality. We explore her unexpected pivot from aspiring sportscaster to hospitality superstar, her first “YES” at the Rittenhouse Hotel, and a Botox story that will have you howling and nodding all at once. Jamie’s raw honesty, humor, and hospitality heart make this episode a must-listen.

You’ll hear:

• Jamie’s journey from ESPN dreams to luxury hotel magic
• The unforgettable Botox guest story that taught her a lifelong hospitality lesson
• Why her first uniform made her feel like she could conquer the world
• What most people get wrong about luxury—and how she debunks it with heart

And this is just Part 1! It was so good, we had to keep it going for next week. Be sure to subscribe and come back for Part 2, where we dig into Jamie’s five keys to service excellence, outrageous guest stories, and more hospitality gold!

🔥 3 Action Items:

1. Say YES—even when you’re unsure. You might just end up transforming someone’s experience (and your own).
2. Capture your stories. Start a journal of daily service moments—you never know which one might change a life (or become your book).
3. Be the guest. Experience your service firsthand to better serve others. Get the Be Our Guest Scavenger Hunt in the show notes!
4. 
   

Connect with Jamie:

• ⁠(11) Jamie Cooperstein | LinkedIn⁠
• ⁠BOOK - J. Cooperstein Hospitality Consulting⁠
• ⁠True Hospitality: Lessons Learned from Behind the Concierge Desk: Cooperstein, Jamie: 9781964721323: Amazon.com: Books⁠

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠📍Linkedin profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠📍Insta link - ⁠https://www.instagram.com/the_wise_pineapple/⁠📍YouTube Link - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠📍Join our FREE Facebook group of hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠📍2/10/25 - 2/21 Doors are open! Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠

Part 1 of 2:

🔊 Show Notes
What do sports journalism, Botox appointments, and secret luxury back hallways have in common? The fabulous Jamie Cooperstein! This week, we dive into one of the juiciest conversations I’ve had on The YES Show—so juicy I had to make it two parts!
 In this first half of our delightful two-part conversation, I sit down with Jamie Cooperstein, former Five Diamond concierge, hospitality speaker, and now author of True Hospitality. We explore her unexpected pivot from aspiring sportscaster to hospitality superstar, her first “YES” at the Rittenhouse Hotel, and a Botox story that will have you howling and nodding all at once. Jamie’s raw honesty, humor, and hospitality heart make this episode a must-listen.
You’ll hear:

• Jamie’s journey from ESPN dreams to luxury hotel magic
• The unforgettable Botox guest story that taught her a lifelong hospitality lesson
• Why her first uniform made her feel like she could conquer the world
• What most people get wrong about luxury—and how she debunks it with heart

And this is just Part 1! It was so good, we had to keep it going for next week. Be sure to subscribe and come back for Part 2, where we dig into Jamie’s five keys to service excellence, outrageous guest stories, and more hospitality gold!

🔥 3 Action Items:

1. Say YES—even when you’re unsure. You might just end up transforming someone’s experience (and your own).
2. Capture your stories. Start a journal of daily service moments—you never know which one might change a life (or become your book).
3. Be the guest. Experience your service firsthand to better serve others. Get the Be Our Guest Scavenger Hunt in the show notes!

Connect with Jamie:

• (11) Jamie Cooperstein | LinkedIn
• BOOK - J. Cooperstein Hospitality Consulting
• True Hospitality: Lessons Learned from Behind the Concierge Desk: Cooperstein, Jamie: 9781964721323: Amazon.com: Books

Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

🎧 Episode Summary:

In this powerful solo episode, Christine drops a truth bomb that might just save your sanity: The problem isn’t that you’re not working hard enough—it’s that you’re working too hard… on the wrong things. If you're feeling overwhelmed by ideas but stuck in place, this episode will help you shift from spinning your wheels to making Sweet Results happen.
Christine shares how to escape the "Idea Fairy Whirlwind" and the key role strategy, support, and community play in moving from distraction to execution. Plus, she gives an inside peek into the Crown Society Insider’s Club—a membership built for hospitality leaders ready to lead with clarity, confidence, and results.

🗝️ What You’ll Learn:

• Why working harder isn’t always the answer—and what to do instead
• How "Ideas without strategy are distraction" (and how to break the cycle)
• The real reason you’re feeling stuck or burnt out
• The science behind accountability and goal achievement
• Christine’s own transformation after joining a similar community
• What’s inside the Crown Society and how it can transform your leadership
  

• Week 1: I AM Empowered Goal Setting – Start strong with a guided planning session
• Week 2: Live Masterclass – Real-world strategies in leadership, service, and more
• Week 3: Club Lounge Q&A – Get answers and personalized support
• Week 4: Block & Shine – Focused co-working for real momentum
  

• 🎓 Vault of trainings (like Rockin’ Renovations)
• 🍍 Huddle activity library
• ✨ Weekly Monday Morning Huddle motivation
• 💬 A supportive community of like-minded leaders
  🎉 FREE ticket to Sweet Sixty Hospitality Conference ($297 value)

1. 👯 Bring a teammate FREE
2. 🕵️ Medallia or Leadership Deep Dive session
   

• 💎 Annual – $997
• 🌟 Quarterly – $291 (most popular!)
• 🎯 Monthly – $112
  Use promo code swim to save $53 and try it for just $59! No contracts. Cancel anytime.
  

🥥 Crown Society Insider's Club Highlights:PLUS:
🎁 Sweet Bonuses (for Quarterly & Annual members):💰 Membership Options:
You're Invited to the Crown Society: www.thewisepineapple.com/crown
Promo Code: swim📆 Doors Close: May 15thSchedule a quick call with Christine to see if it’s the right fit—https://calendly.com/christine-twp/crown-society-quick-15-minute-info-chat
📝 Coming Up Next:Christine will share her 5 Keys to Sweet Results—the exact five-step strategy she’s used to reach her biggest goals. Don’t miss this game-changing framework in the next solo episode!
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

🎧 Episode Summary:

In this powerful solo episode, Christine drops a truth bomb that might just save your sanity: The problem isn’t that you’re not working hard enough—it’s that you’re working too hard… on the wrong things. If you're feeling overwhelmed by ideas but stuck in place, this episode will help you shift from spinning your wheels to making Sweet Results happen.
Christine shares how to escape the "Idea Fairy Whirlwind" and the key role strategy, support, and community play in moving from distraction to execution. Plus, she gives an inside peek into the Crown Society Insider’s Club—a membership built for hospitality leaders ready to lead with clarity, confidence, and results.

🗝️ What You’ll Learn:

• Why working harder isn’t always the answer—and what to do instead
• How "Ideas without strategy are distraction" (and how to break the cycle)
• The real reason you’re feeling stuck or burnt out
• The science behind accountability and goal achievement
• Christine’s own transformation after joining a similar community
• What’s inside the Crown Society and how it can transform your leadership
  Week 1: I AM Empowered Goal Setting – Start strong with a guided planning session

• Week 2: Live Masterclass – Real-world strategies in leadership, service, and more
• Week 3: Club Lounge Q&A – Get answers and personalized support
• Week 4: Block & Shine – Focused co-working for real momentum
  

• 🎓 Vault of trainings (like Rockin’ Renovations)
• 🍍 Huddle activity library
• ✨ Weekly Monday Morning Huddle motivation
• 💬 A supportive community of like-minded leaders
  🎉 FREE ticket to Sweet Sixty Hospitality Conference ($297 value)

1. 👯 Bring a teammate FREE
2. 🕵️ Medallia or Leadership Deep Dive session
   

• 💎 Annual – $997
• 🌟 Quarterly – $291 (most popular!)
• 🎯 Monthly – $112
  Use promo code swim to save $53 and try it for just $59! No contracts. Cancel anytime.
  

🥥 Crown Society Insider's Club Highlights:PLUS:
🎁 Sweet Bonuses (for Quarterly & Annual members):💰 Membership Options:
You're Invited to the Crown Society: www.thewisepineapple.com/crown
Promo Code: swim📆 Doors Close: May 15thSchedule a quick call with Christine to see if it’s the right fit—https://calendly.com/christine-twp/crown-society-quick-15-minute-info-chat
📝 Coming Up Next:Christine will share her 5 Keys to Sweet Results—the exact five-step strategy she’s used to reach her biggest goals. Don’t miss this game-changing framework in the next solo episode!
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Summer is almost here—and with it comes weddings, sports groups, reunions, and... high expectations! In this episode, Christine Trippi gives Yes Show listeners three BONUS swim lessons to help you and your team stay afloat during the seasonal surge. From analyzing guest feedback to injecting fun and leveraging TikTok, these powerful strategies will keep your scores soaring and your team energized. Plus, learn how to join the Sweet Summer Scores Masterclass and access more tools through the Crown Society.Links Mentioned:👉 Join the Sweet Summer Scores Masterclass (Donate-What-You-Can): https://www.thewisepineapple.com/swimlessons2025✅ 3 Action Items✅Schedule a Guest Survey Deep Dive to identify root causes of service score dips and create proactive fixes.✅Plan 1–2 low-cost, high-value guest delights (e.g., popsicles at the pool, welcome crafts, lobby snack bars).✅Assign or outsource a TikTok content creator to attract talent by showcasing your team and culture.📚 Learning Bullets📚Guest service declines often stem from overlooked patterns, like weekend-only issues—look deeper.📚Adding value-based fun during high-demand periods offsets rate hikes and delights guests.📚TikTok is not just for teens—it's a recruiting powerhouse, especially when passion and position align.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Summer is almost here—and with it comes weddings, sports groups, reunions, and... high expectations! In this episode, Christine Trippi gives Yes Show listeners three BONUS swim lessons to help you and your team stay afloat during the seasonal surge. From analyzing guest feedback to injecting fun and leveraging TikTok, these powerful strategies will keep your scores soaring and your team energized. Plus, learn how to join the Sweet Summer Scores Masterclass and access more tools through the Crown Society.Links Mentioned:👉 Join the Sweet Summer Scores Masterclass (Donate-What-You-Can): https://www.thewisepineapple.com/swimlessons2025✅ 3 Action Items✅Schedule a Guest Survey Deep Dive to identify root causes of service score dips and create proactive fixes.✅Plan 1–2 low-cost, high-value guest delights (e.g., popsicles at the pool, welcome crafts, lobby snack bars).✅Assign or outsource a TikTok content creator to attract talent by showcasing your team and culture.📚 Learning Bullets📚Guest service declines often stem from overlooked patterns, like weekend-only issues—look deeper.📚Adding value-based fun during high-demand periods offsets rate hikes and delights guests.📚TikTok is not just for teens—it's a recruiting powerhouse, especially when passion and position align.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

🎙️ YES… Leadership, Comedy, Autism, and How to Rock TikTok in Your 50sGuest: Karen Mayor Cunningham | Advocate, Comedian, Special Education BossWhat do autism, stand-up comedy, hotel leadership, and TikTok success all have in common? This week’s YES Show guest, Karen Mayor Cunningham, ties it all together with heart, humor, and a whole lot of YES energy.After receiving a crushing diagnosis about her son, Karen made a decision that changed everything—one that launched a new mission, ignited a million-follower movement, and brought laughter into the most unexpected places.In this episode, you'll hear:- The shocking words that changed Karen’s life—and the powerful “YES” that followed- How comedy became a tool for advocacy, healing, and leadership- Her secrets to going viral and building a movement from your living room- How hotel leaders can use compassion, clarity, and comedy to connect with teams and guests- Why being real beats being perfect—on stage, on social, and in leadership💡 Three Takeaways You’ll Love:1. Advocacy isn’t just for parents. Every great leader is an advocate—especially in hospitality.2. Your truth is your power. The most viral content? It’s raw, real, and ridiculously relatable.3. You’re never too old, too busy, or too late. Whether you’re 25 or 55, you can still rock TikTok and the mic.🤣Dry Bar Comedy Show with Karen Cunningham: https://youtu.be/d2hsdPiysJsConnect with Karen:LinkedIn Profile - https://www.linkedin.com/in/karen-mayer-cunningham-10888127/Instagram - https://www.instagram.com/specialeducationboss/?hl=enConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crownLike and subscribe to never miss a Juicy episode!

🎙️ YES… Leadership, Comedy, Autism, and How to Rock TikTok in Your 50sGuest: Karen Mayor Cunningham | Advocate, Comedian, Special Education BossWhat do autism, stand-up comedy, hotel leadership, and TikTok success all have in common? This week’s YES Show guest, Karen Mayor Cunningham, ties it all together with heart, humor, and a whole lot of YES energy.After receiving a crushing diagnosis about her son, Karen made a decision that changed everything—one that launched a new mission, ignited a million-follower movement, and brought laughter into the most unexpected places.In this episode, you'll hear:- The shocking words that changed Karen’s life—and the powerful “YES” that followed- How comedy became a tool for advocacy, healing, and leadership- Her secrets to going viral and building a movement from your living room- How hotel leaders can use compassion, clarity, and comedy to connect with teams and guests- Why being real beats being perfect—on stage, on social, and in leadership💡 Three Takeaways You’ll Love:1. Advocacy isn’t just for parents. Every great leader is an advocate—especially in hospitality.2. Your truth is your power. The most viral content? It’s raw, real, and ridiculously relatable.3. You’re never too old, too busy, or too late. Whether you’re 25 or 55, you can still rock TikTok and the mic.🤣Dry Bar Comedy Show with Karen Cunningham: https://youtu.be/d2hsdPiysJsConnect with Karen:LinkedIn Profile - https://www.linkedin.com/in/karen-mayer-cunningham-10888127/Instagram - https://www.instagram.com/specialeducationboss/?hl=enConnect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crownLike and subscribe to never miss a Juicy episode!

Show Notes:

Before GPS and smartphones, we learned by doing, by observing, and by living in the moment. But in today’s world, are we outsourcing too much of our thinking to automation and AI? In this episode, Christine Trippi explores what she’s coined the Blue Line Brain—a mindset of blindly following directions without understanding the "why." From childhood car rides to today's overreliance on ChatGPT, she shares a vulnerable and insightful journey toward reclaiming critical thinking, creativity, and confidence.LEARNING BULLETS🎯What “Blue Line Brain” means—and why it's a danger to creativity and leadership🎯How GPS, AI, and automation have shaped (and sometimes dulled) our awareness🎯The difference between using AI strategically vs. dependently🎯A practical breakdown of the WISE teaching method🎯Why teaching a task is the fastest way to masteryTHREE ACTION ITEMS✅Audit Your Autopilot: Pick one task you do mindlessly and break it down—do you understand the what, why, and how?✅Start Creating First: Next time you use AI, write your version first—then enhance. Don't skip your original voice.✅Teach to Learn: Share your knowledge with someone else to deepen your own understanding.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

In this episode of The YES Show, Christine Trippi sits down with sales expert, entrepreneur, and author Dan Rochon to explore why the best salespeople don't push people into decisions, they guide them toward better ones.

Dan shares the philosophy behind his upcoming book, Teach to Sell, revealing how trust, curiosity, and ethical influence create stronger relationships, better leadership, and more consistent results. From objection handling to leadership development, this conversation is packed with practical frameworks that work in sales, hospitality, business, and life.

If you've ever felt uncomfortable with selling, this episode may completely change the way you think about influence.

Key Learnings:

✅ Why sales is actually an act of service when done correctly

✅ The CPI Communication Model: Rapport, Adept Questions, and Active Listening

✅ How ethical influence helps people make empowered decisions

✅ The objection handling framework that eliminates resistance before it appears

Action Items:

🔹 Spend your next conversation listening 80% of the time and talking only 20%

🔹 Ask deeper questions to uncover goals, fears, and obstacles before offering solutions

🔹 Identify the most common objections in your business and create a proactive plan to address them early

Connect with Dan:📍LinkedIn Profile - https://www.linkedin.com/in/danrochon/

📍Instagram - https://www.instagram.com/danrochonx/

📍Amazon - https://www.amazon.com/stores/author/B094YKZ9LF

📍Facebook - https://www.facebook.com/profile.php?id=100086498082316#

Connect with Christine:📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepapple.com/crown

Show Notes:

Before GPS and smartphones, we learned by doing, by observing, and by living in the moment. But in today’s world, are we outsourcing too much of our thinking to automation and AI?

In this episode, Christine Trippi explores what she’s coined the Blue Line Brain—a mindset of blindly following directions without understanding the "why." From childhood car rides to today's overreliance on ChatGPT, she shares a vulnerable and insightful journey toward reclaiming critical thinking, creativity, and confidence.LEARNING BULLETS🎯What “Blue Line Brain” means—and why it's a danger to creativity and leadership🎯How GPS, AI, and automation have shaped (and sometimes dulled) our awareness🎯The difference between using AI strategically vs. dependently🎯A practical breakdown of the WISE teaching method🎯Why teaching a task is the fastest way to masteryTHREE ACTION ITEMS✅Audit Your Autopilot: Pick one task you do mindlessly and break it down—do you understand the what, why, and how?✅Start Creating First: Next time you use AI, write your version first—then enhance. Don't skip your original voice.✅Teach to Learn: Share your knowledge with someone else to deepen your own understanding.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

Show Notes:
"Failure isn’t final—it's the remix before the hit single."In this high-energy episode, Christine Trippi welcomes the dynamic Amani Roberts—DJ, professor, bestselling author, and former hospitality executive—who shares how saying YES to creativity led him from the front desk to the DJ booth, and beyond.
Amani Roberts is a professor, DJ, podcast host, USA Today bestselling author, and former Marriott executive who inspires professionals to rediscover their creative spark. Whether through music, storytelling, or strategy, Amani helps people and organizations level up—one YES at a time.

🔑 Bullet Learning Points:

• C.O.P.P.E.R.S. Framework: Creativity, Collaboration, Persistence, Practice, Embracing failure, Reinvention, Staying curious.
• How saying “YES” changed Amani’s life trajectory.
• Why R&B and storytelling build unforgettable guest experiences.
• The power of tiny wins in overcoming failure and building momentum.
• ow to create memorable client follow-ups (think posters & personalized videos!).
• Tips for hospitality sales leaders to stand out and close deals.
• Turning a grad school thesis into a USA Today bestselling book!

1. Identify one big goal and write down three tiny steps you’ll take this week to get closer.
2. Take a creative risk—big or small—in your career or business this week.
3. Start using a habit tracker to build consistency and celebrate wins (link in show notes).

✅ Three Action Items:

1. Identify one big goal and write down three tiny steps you’ll take this week to get closer.
2. Take a creative risk—big or small—in your career or business this week.
3. Start using a habit tracker to build consistency and celebrate wins (link in show notes).

💥 Get your Habit Tracker:
Connect with Amani

📍Amani's Website: The Amani Experience
📍Get the Book: A quiet Storm:
📍Instagram:
Connect with Christine📍Website - https://www.thewisepineapple.com/
📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

"Failure isn’t final—it's the remix before the hit single."
In this high-energy episode, Christine Trippi welcomes the dynamic Amani Roberts—DJ, professor, bestselling author, and former hospitality executive—who shares how saying YES to creativity led him from the front desk to the DJ booth, and beyond.
Amani Roberts is a professor, DJ, podcast host, USA Today bestselling author, and former Marriott executive who inspires professionals to rediscover their creative spark. Whether through music, storytelling, or strategy, Amani helps people and organizations level up—one YES at a time.

🔑 Bullet Learning Points:

• C.O.P.P.E.R.S. Framework: Creativity, Collaboration, Persistence, Practice, Embracing failure, Reinvention, Staying curious.
• How saying “YES” changed Amani’s life trajectory.
• Why R&B and storytelling build unforgettable guest experiences.
• The power of tiny wins in overcoming failure and building momentum.
• ow to create memorable client follow-ups (think posters & personalized videos!).
• Tips for hospitality sales leaders to stand out and close deals.
• Turning a grad school thesis into a USA Today bestselling book!

1. Identify one big goal and write down three tiny steps you’ll take this week to get closer.
2. Take a creative risk—big or small—in your career or business this week.
3. Start using a habit tracker to build consistency and celebrate wins (link in show notes).

✅ Three Action Items:
Get your Habit Tracker:
Connect with Amani

📍Amani's Website: The Amani Experience
📍Get the Book: A quiet Storm:
📍Instagram:
Connect with Christine📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Welcome back, Wise Pineapples! In this episode of The Yes Show, we're talking about something that makes life exciting—being CRAZY!

But not the kind of crazy that makes you lose your mind. We’re talking about stepping outside your comfort zone and choosing courage over comfort.Join Christine Trippi as she shares how embracing the "crazy" moments in life rewires your brain, boosts happiness, and leads to incredible experiences.

She’ll walk you through three steps to build courage, spill the pineapple tea about "hilarious" personal story about when crazy didn’t work out, and challenge you to take a bold step this week.-What You’ll Learn in This Episode:-Why stepping out of your comfort zone makes you happier and more successful.-The science behind courage and how it strengthens your brain.-Three simple steps to say YES to your next big adventure.-How to bounce back when things don’t go as planned (yes, even a Botox disaster!).-Why you must choose between courage and comfort—you can’t have both!

Three Action Items

-Name Your Crazy – Write down one thing that feels just outside your comfort zone.-Visualize Success – Imagine how you’ll feel once you’ve accomplished it. Share it with someone!-Take the First Step – Do one tiny thing today that moves you closer to your crazy goal.Links & ResourcesBrené Brown’s TED Talk on Vulnerability:

https://youtu.be/pXb8AQOONgEConnect with Christine:📍Website - https://www.thewisepineapple.com/📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown👉 Don’t forget to review, like, and subscribe! Your yes helps us keep the juicy goodness coming!

Welcome back, Wise Pineapples! In this episode of The Yes Show, we're talking about something that makes life exciting—being CRAZY! But not the kind of crazy that makes you lose your mind. We’re talking about stepping outside your comfort zone and choosing courage over comfort.Join Christine Trippi as she shares how embracing the "crazy" moments in life rewires your brain, boosts happiness, and leads to incredible experiences. She’ll walk you through three steps to build courage, spill the pineapple tea about "hilarious" personal story about when crazy didn’t work out, and challenge you to take a bold step this week.-What You’ll Learn in This Episode:-Why stepping out of your comfort zone makes you happier and more successful.-The science behind courage and how it strengthens your brain.-Three simple steps to say YES to your next big adventure.-How to bounce back when things don’t go as planned (yes, even a Botox disaster!).-Why you must choose between courage and comfort—you can’t have both!Three Action Items-Name Your Crazy – Write down one thing that feels just outside your comfort zone.-Visualize Success – Imagine how you’ll feel once you’ve accomplished it. Share it with someone!-Take the First Step – Do one tiny thing today that moves you closer to your crazy goal.Links & ResourcesBrené Brown’s TED Talk on Vulnerability: https://youtu.be/pXb8AQOONgEConnect with Christine:📍Website - https://www.thewisepineapple.com/📍LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown👉 Don’t forget to review, like, and subscribe! Your yes helps us keep the juicy goodness coming!

Episode Show-notes:

In this inspiring episode of The YES Show, I sit down with Danny Bader, whose remarkable story of survival and transformation will leave you reflecting on life’s purpose and the power of resilience. After surviving a near-fatal electrocution accident, Danny didn’t just recover physically—he underwent a profound mental and spiritual awakening that led him to develop his powerful philosophy, Radical Reverence for Life (RFL). His journey has inspired countless individuals to cultivate deeper purpose, faith, and gratitude in their lives.
Action Items:
1️⃣ The Three Rs – Recognize, Review Reflect
2️⃣ Break the Routine – Identify one area of life where you're stuck in autopilot and take intentional action to change it.
3️⃣ Practice RFL Daily – Each morning, reflect on one thing you're grateful for and one way you’ll show up fully in life.

Key Takeaways:
✅ The Power of YES – How saying yes to life helped Danny rebuild after trauma.
✅ Radical Reverence for Life (RFL) – What it means and how to shift from autopilot to awakened living.
✅ Three Levels of Engaging with Life – Regular reverence vs. radical reverence and how to elevate your mindset.
✅ The Role of Gratitude & Perspective – How to break free from routines and embrace purpose.
✅ Leadership Lessons – How these principles apply to leading a team with passion and vision.
Connect with Danny:
LinkedIn Profile: https://www.linkedin.com/in/dannybader/
Website: https://www.dannybader.com/
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Episode Show-notes:
In this inspiring episode of The YES Show, I sit down with Danny Bader, whose remarkable story of survival and transformation will leave you reflecting on life’s purpose and the power of resilience. After surviving a near-fatal electrocution accident, Danny didn’t just recover physically—he underwent a profound mental and spiritual awakening that led him to develop his powerful philosophy, Radical Reverence for Life (RFL). His journey has inspired countless individuals to cultivate deeper purpose, faith, and gratitude in their lives.
Action Items:
1️⃣ The Three Rs – Recognize, Review Reflect
2️⃣ Break the Routine – Identify one area of life where you're stuck in autopilot and take intentional action to change it.
3️⃣ Practice RFL Daily – Each morning, reflect on one thing you're grateful for and one way you’ll show up fully in life.

Key Takeaways:

✅ The Power of YES – How saying yes to life helped Danny rebuild after trauma.
✅ Radical Reverence for Life (RFL) – What it means and how to shift from autopilot to awakened living.
✅ Three Levels of Engaging with Life – Regular reverence vs. radical reverence and how to elevate your mindset.
✅ The Role of Gratitude & Perspective – How to break free from routines and embrace purpose.
✅ Leadership Lessons – How these principles apply to leading a team with passion and vision.
Connect with Danny:
LinkedIn Profile: https://www.linkedin.com/in/dannybader/
Website: https://www.dannybader.com/
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

Do you celebrate random anniversaries? This week, Christine is marking a HUGE 35-year milestone, and it got her thinking—what if we could time travel? While we can’t go back and change the past, we can make decisions today that our future selves will thank us for!In this episode, Christine shares: ✅ A life-changing decision she made 35 years ago 🕰️ ✅ The power of saying YES to a better future 🚀 ✅ How to stop “should-ing” on yourself and take action 🔥 ✅ A challenge to create the best version of future you 💡🎁 Action Items:🔹 Reflect on the best gift your younger self gave you.🔹 Decide on one gift you’ll give your future self starting today.🔹 Share it! DM or email Christine—she’d love to hear your story!📅 Don’t forget: The past is gone. The future is uncertain. But today? It’s a gift! 🎁Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes

Do you celebrate random anniversaries? This week, Christine is marking a HUGE 35-year milestone, and it got her thinking—what if we could time travel? While we can’t go back and change the past, we can make decisions today that our future selves will thank us for!
In this episode, Christine shares:

 ✅ A life-changing decision she made 35 years ago 🕰️
 ✅ The power of saying YES to a better future 🚀
 ✅ How to stop “should-ing” on yourself and take action 🔥
 ✅ A challenge to create the best version of future you 💡
🎁 Action Items:
🔹 Reflect on the best gift your younger self gave you.
🔹 Decide on one gift you’ll give your future self starting today.
🔹 Share it! DM or email Christine—she’d love to hear your story!
📅 Don’t forget: The past is gone. The future is uncertain. But today? It’s a gift! 🎁
Connect with Christine:
📍Website - https://www.thewisepineapple.com/
📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
📍Insta link - https://www.instagram.com/the_wise_pineapple/
📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Episode Summary:In this episode, hospitality leader Tania Koehler reveals how saying YES to international talent has transformed her teams and business. She shares her journey from Ecuador to the U.S., her passion for mentoring J-1 and H-2B interns, and how these programs create a thriving, diverse workplace. Learn why hiring globally isn’t just a staffing solution—it’s a leadership strategy that builds stronger, more engaged teams.Key Takeaways:✅ Why International Interns? – The benefits of supplementing your team with J-1s and H-2Bs.✅ The YES Mindset – How saying YES to international talent creates leadership opportunities.✅ Cultural Diversity = Stronger Teams – How blending cultures leads to innovation and better service.✅ The Power of Training & Integration – Setting up international interns for success.✅ Long-Term Impact – How international team members often become future leaders.Three Action Items:1️⃣ Explore Global Hiring – Research how J-1 and H-2B programs can supplement your team.2️⃣ Invest in Training – Create a welcoming environment to help international interns succeed.3️⃣ Embrace Cultural Exchange – Encourage learning and collaboration across diverse backgrounds.Connect with Tania: LinkedIn: https://www.linkedin.com/in/taniapkoehler/Check out Odom Hotelz: https://odomhotelz.com/Zip Travel: www.ziptravel.com.ph/about-usWorldwide Internships: https://worldwideinternships.org/uae/feria-de-practicas-profesionales/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

What if the secret to surviving summer isn't working harder, but planning smarter?

In this episode, Christine shares two powerful "juicy tidbits" that can help hospitality leaders create a summer their teams will actually enjoy. From appreciation planning to building better huddles, she reveals simple ways to keep morale high, communication strong, and energy flowing all season long.

FREE Huddle & Appreciation Days Planner: https://www.thewisepineapple.com/e92

🍍 What You'll Learn:✅ Why recognition plans should be scheduled before the busy season begins

✅ How small appreciation moments can create lasting team engagement

✅ Why huddles become more important when business gets busier

✅ How a simple Huddle Pack can eliminate last-minute leadership stress

🎯 Action Items:✔️ Create a summer appreciation calendar with weekly recognition activities

✔️ Brainstorm and map out summer huddle topics with your leadership team

✔️ Build a grab-and-go Huddle Pack filled with tools, games, recognition items, and activities

Connect with Christine:📍Website - https://www.thewisepineapple.com/

📍LinkedIn Profile - https://www.linkedin.com/in/christine-trippi-56105311

📍Instagram - https://www.instagram.com/the_wise_pineapple/

📍YouTube - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/

📍Join our FREE Facebook Group of Hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/

📍Join the Crown Society - https://www.thewisepineapple.com/crown

Episode Summary:In this episode, hospitality leader Tania Koehler reveals how saying YES to international talent has transformed her teams and business. She shares her journey from Ecuador to the U.S., her passion for mentoring J-1 and H-2B interns, and how these programs create a thriving, diverse workplace. Learn why hiring globally isn’t just a staffing solution—it’s a leadership strategy that builds stronger, more engaged teams.Key Takeaways:✅ Why International Interns? – The benefits of supplementing your team with J-1s and H-2Bs.✅ The YES Mindset – How saying YES to international talent creates leadership opportunities.✅ Cultural Diversity = Stronger Teams – How blending cultures leads to innovation and better service.✅ The Power of Training & Integration – Setting up international interns for success.✅ Long-Term Impact – How international team members often become future leaders.Three Action Items:1️⃣ Explore Global Hiring – Research how J-1 and H-2B programs can supplement your team.2️⃣ Invest in Training – Create a welcoming environment to help international interns succeed.3️⃣ Embrace Cultural Exchange – Encourage learning and collaboration across diverse backgrounds.Connect with Tania: LinkedIn: https://www.linkedin.com/in/taniapkoehler/Check out Odom Hotelz: https://odomhotelz.com/Zip Travel: www.ziptravel.com.ph/about-usWorldwide Internships: https://worldwideinternships.org/uae/feria-de-practicas-profesionales/Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Have you ever been solving a problem, only to realize you were focused on the wrong issue? In this episode, we dive into a legendary Ritz-Carlton YES leadership moment where Mr. Horst Schulze uncovered a hidden problem in an unexpected place! 🚀You'll learn:✅ Why the first answer is rarely the real answer✅ How the Five Whys method exposes the true root cause✅ Why you can’t solve problems from behind a desk✅ The danger of the "Idea Fairy" distracting you from real solutions✅ How small operational changes can have a massive impact📥 Grab the Say YES to Five Whys Worksheet: thewisepineapple.com/027🔥 3 Action Items1️⃣ Next time you face a problem, ask “Why?” at least five times before jumping to a solution.2️⃣ Take a Gemba walk—go to where the problem happens instead of making assumptions.3️⃣ When you find the real issue, don’t hesitate—Say YES! and take action to fix it.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown

Show Notes:

Have you ever been solving a problem, only to realize you were focused on the wrong issue? In this episode, we dive into a legendary Ritz-Carlton YES leadership moment where Mr. Horst Schulze uncovered a hidden problem in an unexpected place! 🚀You'll learn:✅ Why the first answer is rarely the real answer✅ How the Five Whys method exposes the true root cause✅ Why you can’t solve problems from behind a desk✅ The danger of the "Idea Fairy" distracting you from real solutions✅ How small operational changes can have a massive impact📥 Grab the Say YES to Five Whys Worksheet: thewisepineapple.com/027🔥 3 Action Items1️⃣ Next time you face a problem, ask “Why?” at least five times before jumping to a solution.2️⃣ Take a Gemba walk—go to where the problem happens instead of making assumptions.3️⃣ When you find the real issue, don’t hesitate—Say YES! and take action to fix it.Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍2/10/25 - 2/21 Doors are open! Join the Crown Society! https://www.thewisepineapple.com/crown