Alla Salahy, Senior Business Insights Manager UK, at American Express talks about the current trends in spending in the hospitality sector, including the effects of COVID and international spend.

In this episode of our UKH DEI series, we explore how DEI is important to recruitment and talent acquisition. Exploring how we can remove barriers and ensure that we can pool talent from a range of groups to nurture a diverse talent pipeline.

We are joined by:

• Moderator, Joanna Aunon, Director at WiHTL
• Sam Siegler, Director Hospitality, Travel, Leisure at the MBS Group
• Garry Clarke-Strange, Head of Inclusion & Diversity at Greene King
• Robert Zajko, Senior Director Talent Acquisition EMEA at Hilton

Hospitality businesses have had to adapt quickly in the face of the Covid pandemic. In this episode UKHospitality Chief Executive, Kate Nicholls invites guest Neil Tolley from Fourteen IP, David Woodward from Aruba and Head of IT, Strand Palace Hotel & Chair of the HOSPA IT Committee discuss the role of technology in a post-pandemic world.

We explore how customers are reacting and what they will be expecting going forward with insight from those closest to one of the innovative technology solutions which has helped countless hoteliers navigate the new landscape thrown up by the lockdowns and Covid regulations.

Fourteen IP is a Global Systems Integrator to the hospitality industry providing Cloud Telephony & Guest Internet solutions across, Europe, North America & Mexico.

Aruba designs and delivers Mobility-Defined Networks that empower a new generation of tech-savvy users.

FOR MORE INFORMATION ABOUT HOSPITALITY TECH SOLUTIONS SUCH AS EVA VISIT:

https://fourteenip.com

With the Chancellor due to deliver his Autumn Budget and Spending Review, we catch up with Kate and Tony to get their thoughts on what they expect and what UKHospitality has been lobbying on in the run up. 

UKHospitality CEO, Kate Nicholls, updates listeners on the latest challenges hospitality businesses are facing including supply chain issues and labour shortages, and explains why Government needs to consider the impact on inflation should hospitality continue to be the canary in the coal mine. 

MPLC are currently doing a big push across hospitality and other business sectors - catch up with Tony and Jim from the UKH Policy and Comms team, who discuss the latest on MPLC and what UKHospitality have been working on to help members navigate this.

We are back with Kate who catches us up on the developments over the last two weeks, and touches on the Government’s Winter Plan and other policy areas hospitality businesses need to be aware of.

In this episode we catch up with David Chapman, UKH Executive Director for Wales to discuss what's been happening in Wales and what the priorities are for the months ahead.

We are back following a short break and sit down with our guest Leon Thompson, UKH Executive Director for Scotland to discuss what's been happening in Scotland and what UKH Scotland's priorities are for the months ahead.

Kate covers the developments around the 'pingdemic' and Covid passes, and touches on the other issues that will be on Government's mind during recess and as we move forward into the recovery phase.  

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

Guest speakers, Jim Cathcart and David Sheen, stand in for Kate in this episode to discuss how Freedom Day in England is going so far. 

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

This episode of Discussions with Kate looks at the issues around the Test and Trace App with guest speaker Tony Sophoclides, UKH Strategic Affairs Director. 

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

As everyone starts to feel the pinch Kate touches on what the difficulties are for businesses with Covid support having now fallen away, inflation seriously impacting consumer spend and the cost of doing business rising at an astonishing level. 

Also available on:

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UKH has launched its latest podcast series, a weekly podcast with UKH CEO Kate Nicholls. In the first episode Kate discusses the current issues hospitality businesses are facing.  

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

UKHospitality Chief Executive, Kate Nicholls OBE, speaks to Paul Scully MP, Parliamentary Under Secretary of State (Minister for Small Business, Consumers, Labour Markets and Hospitality). Find out more about how Paul Scully plans to work with hospitality in his new position as Hospitality Minister and how the industry can play a role in the Government’s levelling up and building back better plans.

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

UKH speaks to Hospitality Heroes, Greg Mangham Founder of Only A Pavement Away, Tom Aikens, Chef and restauranteur and Anthony Pender Co-Founder of the Yummy Pub Co, about what they and their teams have done over the past few months to help during the Coronavirus pandemic. Listen to their discussion about their various initiatives and what their thoughts were as the pandemic hit and forced hospitality businesses to close.

https://onlyapavementaway.co.uk/

https://tomaikens.co.uk/

https://www.yummypubs.co.uk/

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

We speak to Nick Bish the founder of the Operations Managers Awards to find out more about the awards and what makes them special.

These award winning awards shine a spotlight on the talented level of operations management with multi-site responsibilities and celebrate the individual and collective success of the winners and nominees, who have completed a rigorous and stimulating series of challenges that assess their skill and contribute to their professional development.

Useful Links: 

 http://bit.ly/OpsAwards 

Get in touch: www.ukhospitality.org.uk  |  info@ukhospitality.org.uk  |  @UKHofficial  |  Spotify

Following recent data from The Sunday Times which found hosts with multiple listings now dominate the online platform websites. UKH explores what this means for guests, residents and the neighbourhoods they pop up in. 

Useful Links: 

https://www.thetimes.co.uk/article/investigation-how-airbnb-has-been-hijacked-by-agencies-making-a-huge-profit-nvw082sl0

Get in touch: www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify  |  info@ukhospitality.org.uk

In this episode we discuss the top 5 things hospitality businesses should look at if they want to ensure they get a 5 star hygiene rating.

Useful Links: 

https://www.food.gov.uk/sites/default/files/media/document/e.-coli-0157-cross-contamination-guidance_0.pdf 

https://www.ukhospitality.org.uk/page/GuidesandToolkits 

Get in touch: www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify  |  info@ukhospitality.org.uk

In this episode we talk about rare burgers and what the law around serving pink burgers is following comments by Boris Johnson that he found it ludicrous restaurants were allowed to serve rare burgers. 

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

In response to food allergy incidents the Government is intending on changing food allergen information laws to avoid any future cases. This episode discusses the options proposed in a recent Government consultation on allergen information for prepacked food for direct sale, and what this would mean for the businesses who offer such food.

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

This is the first episode in the Compliance Explained series which looks at the various regulations and other compliance issues hospitality businesses will encounter.

This episode covers music licensing and the cost impact collective copyright collection can have on hospitality businesses. Businesses may have received bills from names such as PPL and PRS, collecting royalties for music played anywhere within a business that the public can hear. Listen to find out about the recent developments within this area, including the new joint invoicing service.

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

In this episode UKH explores what the operating environment is like in the outdoor and event venue space. We sat down with Alex Brooke the co-founder of Peppermint Events to get his take; discussing how he identifies gaps in the market, staffing availability, technology and much more.  

In 2003, Alex Brooke and Adam Hempenstall formed Peppermint Events to deliver fresh event concepts and high quality bars at outdoor events. Peppermint now services over 40 events every year, primarily delivering premium bar solutions to one day concerts, sports events and music festivals.

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

Kate speaks about the labour shortages the industry is experiencing and what UKH is doing to support businesses and highlight the issue in Government. 

Also available on:

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During our annual Christmas Lunch event we took stock of the year gone by and celebrated the achievements of a vibrant and innovative industry. We spoke to UKH colleagues and industry leaders who were at the event, to reflect on a busy 2018 and see what their hopes are for the sector in 2019.

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

The Spectacular Marketing Podcast had UKH CEO Kate Nicholls in the studio to talk about her trips to Downing Street to make sure that the 3.2 million people working in our sector get a fair deal and how the trade association is giving small businesses (who make up 80% of our sector) the support they need.

This podcast covers how we can all work to promote the reputation of the sector as a great place to work, invest and grow, and more.

THANKS TO:

Mark Pitcher www.SmashtheBox.me - a new way to train and inspire staff

Personal and Employee Inspiration, Motivation, Purpose Finding, Executive Coaching Be inspired every morning at 7.45am Facebook Live: www.facebook.com/SmashTheBoxMarkPitcher/

The Spectacular Marketing Podcast www.wearespectacular.com

LINKS: www.ukhospitality.org.uk

twitter.com/spectacularmark 

twitter.com/spectacularchat

twitter.com/ukhofficial 

www.facebook.com/UKHospitality

www.linkedin.com/company/ukhospitality

UKHospitality podcast on Spotify: spoti.fi/2PpzuCN

In this podcast UKH discusses the hospitality challenges sporting venues are facing with guest speakers from some of the UK's most well known venues form golf courses to Rugby clubs. 

Guest speakers: 

Colin Mayes, CEO BGL Group

David Armstrong, Director Wasps Rugby

Danny Macklin, CEO Leyton Orient FC

Gareth Howells, Cheltenham Racecourse

Chris Ransom, Ascot Racecourse

Kate Nicholls, UKHospitality

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

This podcast looks at how seaside towns are working to improve their attractiveness. We took to Blackpool to talk to the local MP, business operators and senior council officials, who say Blackpool is open for business. 

www.ukhospitality.org.uk   |  @UKHofficial  |  Spotify

Kate Nicholls, CEO of UKHospitality, shares her thoughts on the key challenges facing hospitality businesses, such as staffing issues, rising business rates and the competition on the high street, and what these mean for the future of the industry.

Summary of BRITA Professional's Life is Better Filtered Podcast Series

The Life is Better Filtered: Collaborative Kitchen podcast series has been brought to you by BRITA Professional, the leading water filtration specialist. Through insightful interviews with some of hospitality’s leading influencers, it provides thought provoking discussions and advice on the most pressing issues facing businesses, with a particular focus on kitchen productivity.

Download the ezine here: bit.ly/2zAqktL

ukhospitality.org.uk   |  Twitter: @ukhofficial

Kate Nicholls talks about the landscape of the late night sector following revelations from the Bar and Nightclub conference 2018 held in partnership with Propel. 

Propel hold a number of industry events throughout the year for multi-site operators within the pub, bar, restaurant, late night, and foodservice arena. and is the first to provide the most up to date news with its morning briefings, which has fast become the breakfast “must-read”. To sign up or for more information visit,  www.propelhospitality.com

ukhospitality.org.uk @ukhofficial

Our first podcast, with Kate Nicholls, explores a number of issues including the work UKH has been doing, her hopes and fears for Brexit, the latest on business rates and how members can really come together to make the UKH voice as loud as possible.

Kate offers an update on how hospitality can support Ukraine and what the continued impacts are with new updates from Government. 

Also available on:

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We caught up with Kate after a hectic week of meetings with Government, including three select committee evidence sessions. Hear more about how Kate has been championing the industry in this episode of Discussions with Kate

Also available on:

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Kate Nicholls (UKH CEO) and David Sheen (UKH Public Affairs Director) sit down with Mark McCulloch (Founder of Hospitality Rising Campaign) to discuss the official hospitality industry response to the recruitment crisis.

This campaign, which is backed by Hospitality and Tourism Skills Board, aims to change the perception of working in hospitality for the better.

Listen to find out what this campaign is all about and how you can play your part. 

More information can be found at: https://hospitalityrising.org/

Also available on:

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In this episode Kate covers a wide range of topics including the global implications of the Ukrainian conflict, the ending of restrictions for hospitality businesses across the nations, our short to medium term asks of Government and what we hope to see in the upcoming Budget statement, and touches on the Hospitality Rising and CareerScope initiatives.

Also available on:

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Kate is back to talk us through the areas of work UKH is plugging away at as we start the year. Kate touches on some big projects on the horizon that aim to help hospitality's recovery. 

We caught up with Kate on Monday 29 November following news over the weekend of new temporary measures coming into force to help slow down the potential spread of the new Covid variant Omicron. We discuss what the industry can expect, what steps businesses should take and what Kate thinks will likely happen over the busy Christmas period.

Also available on:

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