The Supportive Podcast - Help Scout

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https://www.helpscout.com/resources/supportive-podcast/S1E5/
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https://www.epochaloperations.com/epochal-growth
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https://helpscout.com/resources/supportive-podcast/S1E3/
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https://www.whitehouse.gov/briefing-room/statements-releases/2024/08/12/fact-sheet-biden-harris-administration-launches-new-effort-to-crack-down-on-everyday-headaches-and-hassles-that-waste-americans-time-and-money/

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Wistia — Our First Customers

Season 2 · Episode 3

Wednesday, November 19, 2025 • Duration 35:01

Chris Savage, co-founder and CEO of Wistia, shares how staying in the support inbox for ten years, walking away from a potential major deal with HBO as customer #4, and choosing patience over growth helped their team build a video marketing platform where every product decision starts with understanding customer pain—not just counting feature requests.

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ZSA — Our First Customers

Season 2 · Episode 2

Monday, September 8, 2025 • Duration 41:44

Erez Zuckerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication internally and externally and deep support has helped his small keyboard company punch well above its weight.

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Help Scout — Our First Customers

Season 2 · Episode 1

Monday, August 11, 2025 • Duration 32:19

What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the three founders of Help Scout – Nick Francis, Denny Swindle, and Jared McDaniel – and hear how they turned their frustrations with clunky support tools into a business renowned for its customer focus.

For show notes, transcript, and links:

https://helpscout.com/resources/supportive-podcast/S2E01/

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Supportive Shorts — Reframing AI Chatbots

Season 1 · Episode 1

Friday, July 18, 2025 • Duration 07:18

Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support?

Find the original newsletter here:

https://email.helpscout.com/harm-joy

and visit https://helpscout.com/blog/blog/reframing-as-chatbots/ for further links. Thanks Ita for the great question!

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Supportive Shorts — Season 1 is a wrap!

Season 1 · Episode 1

Monday, June 2, 2025 • Duration 18:21

Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2!

Episode 10 — Inside Buzzsprout support with Priscilla Brooke

Season 1 · Episode 10

Thursday, April 24, 2025 • Duration 42:54

Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.

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Episode 9 — On Community

Season 1 · Episode 9

Tuesday, March 25, 2025 • Duration 21:23

Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the community it is today.

For the full show notes, transcript, and links:

https://www.helpscout.com/resources/supportive-podcast/S1E9/

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Episode 8 — Origins of Support

Season 1 · Episode 8

Wednesday, March 5, 2025 • Duration 41:49

Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future.

Episode 7 — Getting Started in Support

Season 1 · Episode 7

Friday, February 7, 2025 • Duration 20:54

Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans.

For show notes, further reading, and links to our contributors, see https://www.helpscout.com/resources/supportive-podcast/S1E7/

A huge thank you to everyone who contributed their wisdom to this episode!

Andre Linde, Blake Crenshaw (Buzzsprout), Brian Johnson (Buzzsprout), Cameron Mitchell (Help Scout), Chrissy Chavez (Help Scout), Cody Magnusen, Connor Pendergrast (CustomerSuccess.cx), Erica Clayton, Hilary Dudek (Gamma), Jen Weaver (Tetra), Jordan Dibb, Kate Chupp (Buzzsprout), Nivedha Venkatesh, (Page Loop), Priscilla Brooke (Buzzsprout), Raj Stalin, Sarah Caminiti (Abcam), and Shaun Van Heerden.

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Supportive Shorts - Change for Santa

Season 1 · Episode 1

Thursday, December 19, 2024 • Duration 12:46

In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025.

The Supportive Podcast – Details, episodes & analysis

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The Supportive Podcast – Details, episodes & analysis

Podcast details

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The White House1

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Other13

The White House1